1,366 Customer Reviews over 35 pages
-
- Location
- grantham
- Reviewing
- Post Office
- Date
- 2017-09-29
- Comments
-
After 8 weeks, 3 engineers, 26 phone calls and 9 hours talking to their help desk we still do not have a working telephone or internet connection.In all those phone calls I have not once spoken to the same person. They appear not to have the systems or processes to deal effectively with technical issues. I will have to give up next week and try another provider and suffer the extra delay.
- Location
-
- Location
- Knoxville
- Reviewing
- Post Office
- Date
- 2018-07-03
- Comments
-
When I arrived at the post office
There were about 9-10 people in line. Stood in line for 39+minutes aand behind me were another 10 people. Only two clerks. One clerk was in the back for about 10 minutes looking for something for a customer. It’s beyond me why the post office doesn’t provide better customer service. I never visit that post office without having to wait too long for service. No wonder the post office is losing money and in debt. There wasn’t no sign of a Manager. You would think he/she could help out when the line is backed up. The clerks were nice but a little frustrated because customers were not happy with the delay in service.
- Location
-
- Location
- Newcastle
- Reviewing
- Post Office
- Date
- 2015-07-15
- Comments
-
A truly disgusting service. Not only do they insist upon moronic CUSTOMER based "line-tests" when a problem arises, but their so called "engineers" seem to be non-existent. DO NOT be fooled by these under qualified "customer service members", internet drop outs as frequent as 18 times an hour ARE NOT common place on all broadband networks. Awful excuses to cover up an awful service. Would give 0/5 if it were possible.
- Location
-
- Location
- Bishopbriggs
- Reviewing
- Post Office
- Date
- 2018-05-02
- Comments
-
I gave a score of one across the board only because you can' give a zero.
Despite the £100 compensation I have had so far I can't wait until the end of my contract.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2021-07-03
- Comments
-
I am so glad that my 12 months contract is coming to end this month. I upgraded for a better package thinking it will benefit me but the last 12 months resulted in nothing but a poor service all- round.Now they want to push me on to paying £37pm.Definitely not . It’s time for a change I have been a Post Office home phone and broadband customer far too long and the time has come to ditch them.
- Location
-
- Location
- CARLISLE
- Reviewing
- Post Office
- Date
- 2016-10-25
- Comments
-
Only transferred to post office on 11th October and already I wish I'd stayed with BT. Only had internet for about 5 or 6 hours in that time. Excuse after excuse from rude technical supporters. Refused to let me cancel my verbal contract unless I paid 3 months charges. Said they would send a technician to try to fix the fault but the call out fee would be £144 ! It's working at the moment but if it goes off again I'll ring Ofcom. Sick of dealing with the so called customer service team, they're a joke
- Location
-
- Location
- Middlesbrough
- Reviewing
- Post Office
- Date
- 2016-11-07
- Comments
-
DO NOT LET THE CHEAP PRICE OF BROADBAND INFLUENCE YOU ! What a grave mistake getting P.O. Broadband, the unreliable and poor speeds are NOT acceptable, I ordered P.O. Broadband on the 12th and received router etc on the 26th, phoned and complained of the speed etc from the very 1st day, only to be told I only have a 12 days to cancel, tried to explain I if the broadband was up and running on the 12th it would of been canceled immediately as it is not fit for the purpose (DO NOT GET ANY SPEED) but as 12 days have lapsed since I ordered it I am not in my rights to cancel etc. ABSOLUTE RUBBISH.
- Location
-
- Location
- Falkirk
- Reviewing
- Post Office
- Date
- 2017-08-04
- Comments
-
As a broadband provider, utterly shocking. I'd seriously recommend to avoid. One android device is all it can cope with before a meltdown occurs. This was recommended to me and I'd never recommend to even my
Worst enemy. I do understand that the post office is trying to diversify to keep up with modern demand, but reading other reviews and based on my own experience, you've got it royally wrong here
- Location
-
- Location
- Co. Durham
- Reviewing
- Post Office
- Date
- 2015-12-05
- Comments
-
Anyone who gives money to Post Office broadband needs their head looking at. Terrible, terrible service. I had three weeks of hassle trying to get my phone and broadband installed. At one point the technical team asked me to contact BT myself and ask what the problem was. I replied that I wasn't a BT customer (this was news to them).
I kept being promised calls back which never came. In chasing I kept being sent around the houses.
Having cancelled my order I lodged a compensation claim for the hassle caused and the work forgone. The offer doesn't even cover the costs of calls to Post Office chasing up the problem
- Location
-
- Location
- North West London
- Reviewing
- Post Office
- Date
- 2015-12-19
- Comments
-
Post office has been harassing my aged mother and i for money not owed.They charge the elderly a special fee called leveling up which only pensioners are charged £60.00 above her bill this year less other years. I objected she was cut off threatened bullied with calls of a debt she is connected to a help monitor so when cut off for a week she was sneered at and told to pay or
Call 999 for help.She was held to random with her health given the worse dort of bullying you could imagine my God what we do.we are told to pay for periods without line uasge. Also for me i am over charged cut off for weeks on end customer services refuses to end my broadband contract are bullying and has blighted my and my mothers life. The one aspect i cannot stand is the large sums of money post office cons out of confused and easily panicked old people who hate debt. Three of my elderly mithers friends at her lunch club are charged this leveling up charge also i have yet to find a young person who is charged this item. Im sick to the stomarch the post office has picked on this vulnerable group.KEEP AWAY FROM POST OFFICE PHONE AND BROADBAND.
- Location
-
- Location
- Stamford
- Reviewing
- Post Office
- Date
- 2019-08-17
- Comments
-
I honestly wish I could leave a zero review. I have just come off from one of the many many calls with postoffice trying to cancel as for 7 months I have had the most terrible experience. In the first 3-4 months I had barely any internet only to call them and they confirm that they had not funny completed the connection. A few months down the line having been struggling to just watch regular Netflix or use wi-fi on my phone without constant buffering or internet dropping....I've basically survived by tethering off my mobile. I call to request cancellation and told that there will be a termination charge unless I do a speed / line test and if it is below 10 Mbps - 17 they will cancel without termination fees. I do the test and get speeds is 1-3mbps. I call to follow-up and provide readings and get cancellation and they then start to deny that it was ever stayed that They would cancel without termination fees. They said they need to send an engineer. I've been promised multiple calls and return calls and nothing happens and yet I continue to be charged monthly for speeds of 1-3. I call again and the level of rudeness I constantly recieve is the most frustrating thing I have ever experienced. One advisor then say they will give me £54 if I stay with post office and upgrade to a more expensive one or otherwise I have to pay the remainder of the 6 months left. How is this fair when they have not provided a functioning service and therefore are in breach of contract. When I bring this up I get ride responses and it's like arguing with a child. I will be cancelling and reporting and resolving this through the ombudsman service as it is evident that they have no intention of helping customer resolve issues or cancel without getting money from it even without providing an actual functioning service. Please do no sign up as if you are trying to find a cheaper alternative it will just end up costing you more money, time, bring stress and it's not worth it.
- Location
-
- Location
- Law village
- Reviewing
- Post Office
- Date
- 2021-12-17
- Comments
-
This broadband service is a joke always cutting off and on speed are slower than a sloth costomer service also very bad can't help there customers out lost my bank card had to cancel it till new one came they cut service of I paid the same day 10 in the morning and iv to wait 48 hours till I'm reconnected its an absolute joke of a company
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2016-10-21
- Comments
-
You can imagine my experience with PostOffice broadband that I started my service on 13/09 and I have cancelled it today. Postoffice customer service is the worst service in my life so far. Thanks for BT's buy out contract option, I will not have pay for termination charge.
When I tried to buy broadband from Postoffice, I got messsage that I need to call to buy it. When I spoke to them, provided all the information, however received no text, no email nothing afterwards confirming about my order. So after 15 days I decided to call them to find out. So Customer service said they were waiting for some information from me in order to complete order. That amazed me that no one contacted me, and they were waiting for information. So finally they said order gone through and gave me start date. When asked for email confirmation, customer service said they send only in post (couldn't believe that it is 2016).
So finally Broadband start date arrived, however broadband didn't start. So call again customer service from office. Customer service agent kept asking me to provide their reference number or phone number, which I was carrying with me. I told him to ask me data protection question, and for my disbelieve agent refused to do. He said you need to provide ref number from letter.
So I checked the letter at home and called again. They said it could go live upto midnight. I thought worst is over, as I dont have to call them again as my broadband will work fine. But I need to change my property so had to call again. This time they took the details and gave me go live date for new property 26/10. So I called them today to find out the progress, and as I suspected, go live date was changed to 3rd Nov. Asked them why I wasn't informed, so agent said PO tried calling few times, when I asked them what contact number you were using. Agent said that they tried calling on landline (which I told the agents in very start of the my order that I do not use landline, I prefer only mobile. They had my email still they didn't bother to contact. At this point I told him that it is one of the most incompetent company I had o deal with, to which agent said I was being rude and insulting to them and he will disconnect my call. I asked to apeak to manager or supervisor and he just disconnected the call saying "No one is here to talk to you".
There is lot more happened in between with their customer service, which I can go on and on.
So now I decided, enough is enough and cancelled it.
You dont have to suffer with postoffice, you can cancel it and Sky or BT will pay for the termination charge.
- Location
-
- Location
- Presteigne
- Reviewing
- Post Office
- Date
- 2016-09-08
- Comments
-
Until very recently I had been a subscriber to P.O. broadband but living in a quite remote area the speed and reliability were never that good. Halleluja!! we now have fibre optic and I have hooked up with Sky for my telly broadband and phone - went live on 5th August. I had still retained my email address with the Post Office and all was well until a couple of days ago when out of the blue and without as much as a by your leave I have been prevented from accessing my emails. I have subsequently changed my email address to sky but am frustrated because I have lost all the details of my address book and contacts. So it's a "thanks a bunch" to the PO cause that's what you get for several years of service.
- Location
-
- Location
- St ives cornwall
- Reviewing
- Post Office
- Date
- 2018-05-12
- Comments
-
Very poor broadband unreliable cuts off after a few mniutes sometimes the speed is 2mb!I would not recommend it to anybody am stuck with it for a bit longer but will definately be changing to another provider
- Location
-
- Location
- Weston-s-mare
- Reviewing
- Post Office
- Date
- 2019-02-19
- Comments
-
My first bill was over charged. Not a great start.
but now the internet drops out at the same time every evening (just after 7pm) and does not correct itself until around 10.30pm. I have called to discuss the matter every evening for 6 weeks (luckily the phone number is free from the landline). Apparently 2 engineers have been sent out to take a look - but they have never actually arrived!
I have been told I cannot cancel the contract without paying the rest of the term off....which, for a service that I signed up to and am yet to receive, I am extremely unhappy about.
There is a reason that the cost is low...it's because the support, speed and reliability are all terrible.
I do not recommend Post office broadband, just pay a little more and use one of the big, tried and tested, suppliers.
The fact that everybody seems to be saying the same thing about them makes me wonder how long they can continue to operate.
- Location
-
- Location
- Norwich
- Reviewing
- Post Office
- Date
- 2017-10-04
- Comments
-
The most useless broadband provider ever useless in every way paid way too much!!!
- Location
-
- Location
- Durham
- Reviewing
- Post Office
- Date
- 2018-04-13
- Comments
-
Absolutely the worst ever!!! AVOID THIS AT ALL COSTS!!!
Slow unreliable and the most pathetic signal strength
- Location
-
- Location
- Moray
- Reviewing
- Post Office
- Date
- 2018-08-21
- Comments
-
If it were possible to provide a negative star review I would. Just over a year ago, I joined Post Office for land line and broadband. In that time I have contacted them at least twice a month by phone and by email. To date I have only received two replies. I stupidly paid a year line rental up front. I had to increase my payments that started at around £25 per month to nearly £58 per month, to try and get a decent internet speed. Last week my phone was cut off 'in error' a week early. I am leaving Post Office for a better provider, going back to my previous one, who were not good, but 100% better than Post Office! I was told the phone line being dead was because my phone socket was faulty, or my phones were faulty. Neither of these scenarios were true or correct. I have only had one conversation with Post Office in the last few days. That with a lovely person, sounded like Newcastle, England accent. She was superb and tried hard to sort out my phone line, but ended up frustrated too. I had to use my mobile to phone the 0345 number and asked them to call me back, the caller did this. I then, yesterday, received a random call on my mobile telling me my line had been shut off accidentally in error! I know am being told I have to pay an early termination fee. Yeh that will be right. I wish them luck and will see them in court if needs be. Shocking, lousy, awful provider of internet and phone. Only thing they are any good for is the postie who is kind to my elderly Aunty who lives remote and rural. Need land line to contact her and it is connected to help call. So Post Office, would I recommend? No I would not.
- Location
-
- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2019-08-22
- Comments
-
DO NOT USE THIS COMPANY.The broadband service sometimes only reaches 1-2mbps and this is intermittent..I've been with them only 2 weeks and already I'm finding it hard to get through, they average 20-30 minutes placing you on hold between teams. They are very clear they do not guarantee WiFi only broadband..so if you are standing over the router and your phone or laptop is at 1-2 Mbps then they put u on hold for 30 minutes so they can test..then it's back to 9-10. They state they will not let you cancel unless you pay full 12 months. Anyway..going cheap you get what you pay for..AVOID AT ALL COSTS!!!
- Location
-
- Location
- Ayrshire
- Reviewing
- Post Office
- Date
- 2016-12-19
- Comments
-
Utterly disgraceful service. Nothing but problems since day one. the technichal helpling is a joke as the staff have little or no training. They constantly mess up bills and take more money then meant to. And to top it all off, the internet provider isnt actually Post Office at all it's Talk Talk. If they had been honest about this from the start I wouldn't have joined them.
- Location
-
- Location
- Southrepps
- Reviewing
- Post Office
- Date
- 2018-02-07
- Comments
-
Absolute crap, i can have up to 6.8mbps for a very short time in a morning then after a very short time it goes down as low 0,05 for the rest of the day and only improves again very late at night. Thank god my contract is finished this month, never again.
- Location
-
- Location
- Exmouth
- Reviewing
- Post Office
- Date
- 2019-08-22
- Comments
-
I'm getting more stressed by the day. Poor speeds, doesn't like my i Mac Pro , doesn't connect to my hp printer. Keep well away if you value your sanity!
- Location
-
- Location
- Bedworth
- Reviewing
- Post Office
- Date
- 2021-01-08
- Comments
-
Quite simply the worst provider i have ever had, if it ever actually works, it is so slow that i can easily make a coffee while simple non graphic intensive page loads up. The so called technician came, looked, and I quote, "your equipment, a laptop one week old brand new is too old". Damn pathetic, and obviously not well trained technicians. I rang sky, and have internet in less than 48 hours of placing my order
- Location
-
- Location
- Dunoon
- Reviewing
- Post Office
- Date
- 2018-09-23
- Comments
-
Download speeds are useless. They have too many customers on a channel. I have measured the data rate and recorded this across a wide range of dates and times using both Google and the Supportal that they say should be used. Average for Google is 2.65Mbps and 2.97 for Supportal. However, first thing in the morning the full bandwidth is usually available (8Mbps) but in the evening it is down to around 300kbps. I complained but they said everthing was OK. I don't think they understand that they have to allocate more channels at busy times when the bandwidth is being shared between many customers. Or maybe they are avoiding extra costs that might be incurred from doing this. Internet connection is frequently lost due to no bandwidth remaining for my connection. I don't stream films and would be quite happy with 4Mbps. I sometimes work from home and it can become a real problem as the day progresses. I am now switching to a different supplier.
- Location
-
- Location
- Crowborough
- Reviewing
- Post Office
- Date
- 2019-01-02
- Comments
-
Poor service. After signing up, I had to wait 8 days for an engineer to visit and identify if their router was faulty, then 5 days for a faulty router replacement to arrive, then found out after 5 days they hadnt even ordered it. Ive got to wait another 5 days for it to arrive. I wish Id gone to sky. To exit the contract they will charge me £150. My advice to post office is to remove their franchise.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2018-10-05
- Comments
-
‼️PLEASE READ‼️ I'm with post office at the moment and I'm less than happy with the service. I found out sky were offering to pay up to £100 of your exit fee. I called Post office today to find out how much I'd owe only to find out I could leave for FREE!! So as they have just amended their prices this means you are currently not tied in!
I'm not sure how long this is on for but I called today (5/10/2018)
So if you want to escape this crap broadband DO IT NOW!!
- Location
-
- Location
- tyne and wear
- Reviewing
- Post Office
- Date
- 2015-08-16
- Comments
-
post office broad band is sometimes worse than the old dial up. They are unbelievably bad at everything except when it comes to sending out the bill.
avoid these muppets terrible allround.
- Location
-
- Location
- hampton wick
- Reviewing
- Post Office
- Date
- 2019-11-11
- Comments
-
this has to be the WORST broadband - avoid if you can afford better deal , today took 4 min to open a single page, total waste of money
- Location
-
- Location
- Exeter
- Reviewing
- Post Office
- Date
- 2020-02-06
- Comments
-
Terrible internet provider - I do not rate them AT all. Customer service is appalling; lack of communication, incompetency and some of their staff really help to make you feel stupid. The internet drops out quite constantly and is slow. If you don’t plan to stream or use your internet for anything other than a quick Google once in a while, then it’ll be fine. Else you’ll end up trying to cancel, being told that’s all fine and still being charged £30 for the privilege of having Internet you don’t want. Really disappointed service and will wholeheartedly avoid in the future. I suggest you all do too.
- Location
-
- Location
- Warwickshire
- Reviewing
- Post Office
- Date
- 2017-01-23
- Comments
-
Cannot wait for contract to end. Internet virtually unusable in evenings an at weekends due to slow speeds. Can never get through to customer service as always put on hold. Avoid at all costs!!
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2019-07-27
- Comments
-
HONESTLY THE WORSE COMPANY IVE EVER DEALT WITH!!!!!!!!! AVOID LIKE THE PLAGUE
THE WORSE CUSTOMER SERVICE - WIFI- CONTRACT ... EVERYTHING IS BAD
I never ever write reviews but this is unbelievable do not use them
- Location
-
- Location
- LINCOLN
- Reviewing
- Post Office
- Date
- 2018-02-07
- Comments
-
AVOID AT ALL COST!
Transferred my phone and broadband on 15th January - still unable to use!
Lucky if I get 0.5Mb download speed, absolute joke!
Will be moving my broadband to another service provider as Customer Service is very poor.
- Location
-
- Location
- Blackpool
- Reviewing
- Post Office
- Date
- 2019-09-25
- Comments
-
BAD BAD BAD BAD need i say more, constant issues no answers apart from excuses quick enough to say you owe them and take money from you but blame everyone including customer for the problem. not got long to go and am out!!! CANT WAIT!!!!! if you sell contracts you should be accountable for limited or no service 3rd party or not will be reporting this to the relevant authorities false and misleading claims and lack of customer service, (update now been told their is no framework???? on our account???) DONT SELL SERVICES YOU CANNOT PROVIDE if you wanna play with big companies do the work!!!
- Location
-
- Location
- NotOnPostOfficeWifi
- Reviewing
- Post Office
- Date
- 2019-12-09
- Comments
-
Ab so lute ly awful! I have never witnessed internet as bad as this. Aol dial up was better in the early 2000’s !!!!!!! Trash trash trash trash hahaha dont waste your time or your money. You defo get what you pay for and thats next to nothing hahahaha. Company needs to focus on delivering letters, not dead internet. Go **** yourselves post office ********!!!!!
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-07-16
- Comments
-
1 full year of the worst possible service. Constant reliability issues and they keep sending out engineers who tel me they fixed it only for it to be the exact same. Ridiculous.
- Location
-
- Location
- Newcastle
- Reviewing
- Post Office
- Date
- 2020-09-04
- Comments
-
Biggest load of rubbish l have ever paid for.goes off at least 10 times a day.post office are taking money under false pretenses for this service.had to buy a pay as you go Wi-Fi dongle.to get a decent service.which is excellent by the way.so now paying twice.can't wait to get rid of this post office crap.
- Location
-
- Location
- halifax west oyorkshire
- Reviewing
- Post Office
- Date
- 2015-11-07
- Comments
-
just recently gone with these clowns switched over from virgin cos they were getting to expenisve wish i had not have botherd the internet i sueless doens nothing but drop and cut out cant wathc live tv on it and as for the phone cnat here it thougha crikcery line going over to bt as soon as posibl might be moe epensive but since i need my internet and phone for uni think i will be better of in the long run
- Location
-
- Location
- Strabane
- Reviewing
- Post Office
- Date
- 2015-12-20
- Comments
-
Was OK'ish for about 12 month (until June 2015) have had 7.5 Mbp/s during the day until 16:00 then 0.5 Mbps until midnight phone customer support who said sorry there is nothing we can do Avoid Avoid Avoid if you want to watch iPlayer etc. -5 Stars my switch happens to a new provider in 8 days will never use again, you would expect quality from the Post Office but they seem to have outsourced to the cheapest bidder. To sum up Avoid!
- Location
-
- Location
- tyldesley
- Reviewing
- Post Office
- Date
- 2020-04-27
- Comments
-
Absolute ABYSMAL customer service long delays answering phone call. web site would not accept the router password. My emails ignored. They are nothing short of fraudulent misinformation.even though I was never able to go live,as promised 30/04/2020 now they are demanding early exit fee of £124.02 THEY insist it was my fault for not giving them the correct information to the correct department???
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.