1,366 Customer Reviews over 35 pages
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- Location
- Cambridgeshire
- Reviewing
- Post Office
- Date
- 2019-08-14
- Comments
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I'm not surprised they have reduced their price from 17 to 15 a month...they can afford to, it's the only way they would get customers. I've been with them a year and have spent more time phoning them than actually using my internet. You literally can't do anything on this service.moneys tight in my house but even still I would push to pay the extra because this service has actually affected my work it's so bad
- Location
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- Location
- Newark
- Reviewing
- Post Office
- Date
- 2017-01-20
- Comments
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How I wish I had read these reviews before signing up in August last year! The broadband speed is appalling. I have phoned several times to complain, the latest being last week when I was advised to submit three speed tests per day for a week through their support website. I followed this to the letter, phoned today and was told none had been received! Was also informed would have to pay £140 if I wanted an engineer to come out to check. In five months I have rarely been able to watch anything through my android box.Terrible service. Avoid at all cost.
- Location
-
- Location
- Stafford
- Reviewing
- Post Office
- Date
- 2020-01-06
- Comments
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Had installed end Oct 2019. Dreadful since, never had day without a problem. After first complaint, had to wait over a week to have engineer sent out. Engineer told me my fault was recorded as sorted but No One had actually been out to sort it. FOUR engineers came out and none of them could fix it. To be fair, Post Office paid for me to have a mobile modem while it was being sorted, however this cost a lot of money to buy data for. When spoke to them on phone, they just kept blaming engineers. Post Office should stick to what they know, delivering letters. Obviously, I have left and will not be paying cancellation fee. Laughed when customer service advisor said I will get final bill, told him know way am I paying anything as not had a service to start with. Dreadful attitude of some staff, even to point of being rude. Some very helpful. STAY AWAY, YES THEY'RE CHEAP BUT CHEAP ISN'T ALWAYS A GOOD THING!!
- Location
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- Location
- Doncaster
- Reviewing
- Post Office
- Date
- 2015-08-22
- Comments
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My advice is DON't do it! Don't purchase this product. It is THE most unreliable one I have ever had the misfortune to use. Even WORSE than Talk Talk and that's says a lot :( I have left plusnet and they were much netter.
- Location
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- Location
- Coventry
- Reviewing
- Post Office
- Date
- 2015-09-26
- Comments
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Rubbish signal keeps cutting off at 0.00 takes 10 minutes to reboot hub keeps happening all the time and the postoffice all they say is they can't do anything so I'm cancelling my contract and going to vodaphone I would NOT recommend postoffice broadband to any one they are rubbish
- Location
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- Location
- Gateshead
- Reviewing
- Post Office
- Date
- 2019-04-12
- Comments
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I was tempted to PO Broadband by price and of course the wonderful non-existent lure 0f a £50 Amazon Voucher/card.
The broadband was painfully but I was assured this would speed up after a few days, which it did to just the broadband of anyone I know.
Annoyance 1 - Broadband just stops and goes dead for no good reason for unspecified periods of time. You can all imagine the annoyance of downloads failing, films freezing, webpages refusing to open waiting for the internet sign on the box yo go from red to green.
Annoyance 2 - I was promised a 50 Argos card/voucher thing. I only noticed this on MoneySavingExpert while looking for another (ANY OTHER) provider.
Anoyance 3 - On approaching customer service about the internet link at the bottom right being off while the router was showing connection I was instructed to go out and buy multiple cables to test it. Cheek.
Will be switching VERY soon and will NEVER go back unless I hear better things. Stick to delivering letters, your only slow at that not unbearably rubbish.
- Location
-
- Location
- Limcolnshire
- Reviewing
- Post Office
- Date
- 2016-03-19
- Comments
-
Because BT perform maintenance for the PO, their website is often down and therefore you are unable to access your e-mail account - sometimes losing this service for a whole day!
The Post Office are antiquated and have useless, unknowledgable custmomer service operators.
I'm going elsewhere
- Location
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- Location
- Devon
- Reviewing
- Post Office
- Date
- 2016-07-29
- Comments
-
I transferred to the Post Office because they promised me 7-8 mb speed broadband. I'm lucky if I get 0.8 and it has been 621 KBits/s (77.625 KBytes/s). If I go on and do an estimated speed with them even now they will quote that speed. The Post Office asked me to carry out a speed checker to assist them which did religiously for 2 weeks with no response from them. When I called they had no trace of it and basically said they couldn't help me and I would have to transfer elsewhere. Why promise something you can't provide. Worst broadband I've ever had and poor service too! Don't even bother to go there. I have wasted money on on-line courses I can't do and have had to cancel Now TV because the speed is too low to watch it.
- Location
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- Location
- Calne, Wiltshire
- Reviewing
- Post Office
- Date
- 2018-06-18
- Comments
-
I can't believe how useless they have been when my pages keep stopping or going slow. It's as if I'm in 1990s dial up up. They make up excuses from a script telling me to do things my end such as buying new parts, as if they're wasting time until they next act is if they can't do anything. The last time they told me to do my own screen shots of speed tests. I can't do speed tests when the pages have stopped, and when I sent in what I tested they told me it's in the required speed and instead of doing anything they suggested I take out another contract for fibre broadband. I don't know why they think I will take out another contact with them, as I would have more luck going to another company.
It's nothing to do with my equipment as when I was with other companies the only time it went slow is when they admitted they had a fault
- Location
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- Location
- Canterbury
- Reviewing
- Post Office
- Date
- 2020-02-14
- Comments
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I have just spent the worst 3 weeks as a Post Office Telecoms customer, we had our switch on the 21st January 2020 and then spent 3 weeks with no Internet. I called 8 times and was told on 4 occasions that an engineer was coming out. I finally cancelled my contract after 3 weeks, They very nicely told me they would not charge me a cancellation fee, which considering they broke the contact on there end was a joke. An engineer finally showed up on 11th February and had the issue fixed with 1 hour, the exchange in town had no Internet connection as it had been unplugged. This could have been fixed at day 1 if they had send engineers out right away. No Compensation was offered and when I asked I was told it is not possible.
Never choose Post Office Telecoms
- Location
-
- Location
- Abergavenny
- Reviewing
- Post Office
- Date
- 2019-06-29
- Comments
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Complete and utter rubbish, new router from Post Office delivering a fraction of speed promised, I will never sign up with them again.
- Location
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- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2019-08-27
- Comments
-
I have had post office broadband for just over a week. How they can offer broadband at such low speeds I don’t know!! I have never had internet like it in my life. I cannot use Netflix and it takes ages to load pages on the laptop/phone. We have a 3 bedroom semi and cannot use WiFi upstairs. It is ridiculous. I called the customer service team and I was told I was getting 2mbps download speed, I have done a speed test every day and the highest I have got is 0.6mbps? The lowest being 0.07mbps! I have agreed to switch to fibre broadband with them with the promise of getting around 30mbps speed! The customer service was good though to be fair and they have put a £75 credit on my account so I won’t have to pay for 3 months. I’m due to switch to fibre in another week so let’s see if that lives up to standard! I do not recommend standard broadband with them at all!!! Avoid
- Location
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- Location
- Redcar
- Reviewing
- Post Office
- Date
- 2020-04-09
- Comments
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Extremely slow or cuts out altogether very often. Watching programmes can take too much time as keeps dropping or cutting out totally.
Abysmal and truly frustrating.
- Location
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- Location
- Strathaven
- Reviewing
- Post Office
- Date
- 2017-05-01
- Comments
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I have been with Post Office for a number of years but have to say the broadband service dreadful.
Each time I have no service I am told it is internal. The last time we had no phone for several days. The engineer called after I said I would pay the money to get it fixed.
All the sockets were opened up, the engineer was in the loft checking things out. I often wonder if these people go into their own homes with the large boots on and traipse all over the place.
Eventually, he decided it must be in the local exchange and he could be gone for quite some time. After a few hours he returned to tell me
the fault was in exchange which had been upgraded just recently and some engineer had let a piece of wire or metal drop into our connection causing the fault!!!!!!
After this time when I rang they want to get engineer to call and check the house again!!!! Why not start at the exchange where the previous fault was detected.
I am looking for another provider as Post Office is just the pits.
- Location
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- Location
- Haddington
- Reviewing
- Post Office
- Date
- 2019-01-05
- Comments
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Absolute joke of a company after 6 years and poor internet service im done still waiting on an engineer 1 year later Told on phone to unscrew the box and check it after doing this and seeing sparks get told they fixed it at there end must be magicians
- Location
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- Location
- Shotley bridge
- Reviewing
- Post Office
- Date
- 2018-01-15
- Comments
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Terrible! Never had any issues with the previous providers in the past 7 years at the same address. The Fuel broadband was excellent, cheap and fast, then they probably were bought by the Post office. It has been nightmare since. Avoid at all costs!
- Location
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- Location
- Buckinghamshire
- Reviewing
- Post Office
- Date
- 2018-07-02
- Comments
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Wish I had the reviews before signing up. Our service was activated 14 days but we’ve had very little broadband, it constantly cuts out. On intimating my desire to terminate Contract was told the exit fee would be £231.74. Surely something needs to be done, how can you sign up to something before it’s activated, without being able to see what you’re getting. DONT DO IT!
- Location
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- Location
- Moray Scotland
- Reviewing
- Post Office
- Date
- 2018-07-27
- Comments
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I have never written a review before, let alone a 'bad' one. But seriously, I cannot recommend Post Office as a broadband/phone provider. I signed up just over a year ago. In that time I have had to increase my package simply so I can use basic broadband without it buffering constantly. I cannot use my Amazon firestick at all. When the land line rings, the internet drops or freezes. This is not my computer (a macbook pro) problem, it is something to do with how the Post Office set up their s system. The router is rubbish, it is flimsy thin plastic and gets very hot. The connection cable with it is only 1m long so it has to be set up quite low down, not good with little people in my house. Customer services take at least a week, sometimes two weeks to respond to even basic requests. I have not been able to access my online billing even once! I asked today for a paper bill to be sent to me so that I can check exactly what I am paying for and guess what? I have to pay for it! Also, just two days ago received a letter telling me my monthly fee is increasing by £ 20 per month. Something to do with the discount that I was given as a new customer coming to an end. The monthly outgoing will be more than Sky or BT or other providers for a far worse service. I am voting with my direct debit. Cancelling the account. Will do without broadband and phone for a month or two and go to another company that is reliable. Sorry for such a negative review, but to be honest, if I were to be brutally frank, my review would not be publishable!
- Location
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- Location
- caernarfon
- Reviewing
- Post Office
- Date
- 2015-04-03
- Comments
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Since had broadband I've had nothing. Only problems with my phone I've always had called display .now red light comes on evertime and when someone phone me it does not register the phone number I've complent loads of time and fob me off by saying the problem is my phone I've had field engineers out saying nothing wrong at my side .and to top it all when I received my 3 month bill some one has cancelled my mobile saver and anytime calls to the expect me to pay the sum of £130 .I've reported it since 25th February and the still phone asking why I haven't paid the bill and the said it only take 2weeks to sort out .and another thing they haven't told customers that talk talk have taken post office over
- Location
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- Location
- exeter
- Reviewing
- Post Office
- Date
- 2016-01-17
- Comments
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We transferred to P.O. broadband because of Sky price increase, worst decision ever, we got phone line on 10 Nov. and were kept waiting for broadband till 7th Dec, getting download speed of .89. We made constant calls to customer/technical services, and never resolved. In all honesty they should not be operating a BB service, not fit for purpose, so we have now gone back to sky, although we cancelled in the 14 days, just waiting for them to try and charge us for early exit!!
- Location
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- Location
- Boston Lincs
- Reviewing
- Post Office
- Date
- 2017-03-30
- Comments
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My PO broadband speeds were deplorable. Tests made using the PO recommended checker gave as low as 0.1. Totally useless. I stopped the bank standing order and found an alternative provider(Which using the same checker indicates 6 to 7) I have been harnessed by PO for money £272 +, threatened with bailiffs, had blazing rows. Finally they have withdrawn all outstanding charges. They now tell me that they have learned by their mistakes. Let us hope so for the next customer who is unfortunate, as PO states, to have an incompatible line.
- Location
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- Location
- Perth
- Reviewing
- Post Office
- Date
- 2019-01-14
- Comments
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Do not touch! Stupidly signed up, then discovered how rubbish it is! Too late to cancel! Router set up so YOU CANNOT USE STREAMING DEVICES! Phoned customer services who told me that is just the way it is! I would never signed up if I’d known this! Charged for 1571 answer service.
Overall rubbish! Can’t wait til I can leave without penalty!
- Location
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- Location
- pontefract
- Reviewing
- Post Office
- Date
- 2018-07-11
- Comments
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biggest pile of crap slow cutting me of complained told nothing wrong they can keep it i am leaving and not paying rest of contract KEEP WELL AWAY FROM THIS RUBBISH PROVIDER
- Location
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- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2021-12-06
- Comments
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Shocking ! Broadband so slow - spent over 40mjns on hold twice now for Customers services still didn’t get through. Done speed tests each one says speed is very slow ! Do not recommend!
- Location
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- Location
- East Lothian
- Reviewing
- Post Office
- Date
- 2017-09-28
- Comments
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I haven't had an internet connection since the beginning of September. I have phoned numerous times and are promised new routers, line tests, return calls and engineer visits which never happen. The staff couldn't care less and keep blaming me. I have had all the wiring from the front door to the router replaced so it isn't this. I am at my wits end so have emailed the CEO. I'm not holding my breath though. Steer clear of the Post Office and their services.
- Location
-
- Location
- harlow
- Reviewing
- Post Office
- Date
- 2018-02-11
- Comments
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PLEASE READ THIS. THE WORST EVER CONNECTION DO NOT BUY FROM THEM LESS THAN 1 GB ALWAYS. CANNOT WAIT YO CANCEL ACCOUNT. DO NOT USE
- Location
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- Location
- Newcastle
- Reviewing
- Post Office
- Date
- 2021-07-07
- Comments
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Have download and upload speeds of less than 4mb today so struggling to work. Post Office customer service say the router is fine so the problem must be my end.
They want me to do three speed checks over a 24 hour period and them report back tomorrow.
Complete waste of time contacting them as I need help today to enable me to work.
Terrible customer service.
- Location
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- Location
- Norfolk
- Reviewing
- Post Office
- Date
- 2016-11-24
- Comments
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Only had broadband two weeks and it's absolutely non existent. Was told when I switched from BT that the speed would be the same. Approx 6.5-7mb. It was nowhere near. Most of the time it was 0.75 or lower. These people make promises and fail to keep them. I was lucky in that I was able to opt out. At a cost of £120 though!!
I have now gone back to BT and have infinity. It's going live next week. This is an experience that I would rather forget.
I advise people to seriously consider the Post Office when choosing Broadband. At the end of the day you get what you pay for.
- Location
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- Location
- lancashire
- Reviewing
- Post Office
- Date
- 2017-12-02
- Comments
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One star is one too many.
Dreadful broadband service, too slow to carry out a speed test!
Help desk personnel are very pleasant but nothing actually improves.
I'll have changed by the end of the week, if my broadband connection is capable of leaving me connected for long enough!
- Location
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- Location
- Bolton Appleby
- Reviewing
- Post Office
- Date
- 2018-01-24
- Comments
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I wouldn't even give them 1 star. I was tempted by the £19 per month offer for broadband and telephone.from BT. I was given two dates..one for my phone transfer and one for my broadband...they didn't even inform but I was moving my broadband...supposed to happen in 23rd of this month and was told it is not going to happen due to technical problems and they can't give me a date. Now I am laying £16.99 for their phone line and BT are charging me £38.00 for broadband only...£54.99 a month as opposed to £32.99 for both broadband and line with BT. The biggest mistake ever in changing internet providers. Don't ever switch to the Post Office. I am going to cancel regardless of the costs...they are appalling.
- Location
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- Location
- No.
- Reviewing
- Post Office
- Date
- 2018-07-24
- Comments
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Well then, first of all, this is weird because this company can't provide all of us enough internet, even their servers crash because of their overwhelming process. Since I am using this internet right now, I would say it is pretty ****. Constant internet issues, slow internet speed and so on. In overall I would say, this does not deserve 5 nor 2 star rating. Total ********. Since they can't provide customers their needs, I suggest this company needs to be shut down.
- Location
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- Location
- Nottingham
- Reviewing
- Post Office
- Date
- 2020-05-06
- Comments
-
This review is for post office broadband.
I have been a loyal customer for several years.
I have NEVER been given the promised speeds that was signed for in the contract, it has always been a bad service and has always cut out regularly, in I do not even get up to 1mbps usually 0.47mbps or less. I stayed with them thinking they would get better with time. They don't.
And now and for the last 6 weeks at least, I can not even load a mobile app over my WiFi. And trying to watch something on Netflix or now TV, well not worth bothering is it. It pixelates so bad you can't make out a face, buffers every minute or so, pauses and plain cuts out.
I would not recommend this service, especially when you pay in good faith, and they still always let you down. And you struggle to communicate with your family and friends.
Made a complaint 3 weeks ago, nothing has been resolved yet.
- Location
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- Location
- Bradford
- Reviewing
- Post Office
- Date
- 2020-10-17
- Comments
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Nearly 2 years with postoffice broadband, I can safely tell you its rubbish, modem goes red, no internet, either it's dead slow we keep losing connections message comes up, called them many times, they say no fault found or we fixed it but fault remains like that, AVOID
- Location
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- Location
- North Lincs
- Reviewing
- Post Office
- Date
- 2015-10-02
- Comments
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I would not recommend PO broadband to anybody, we have had an ongoing connection problem for over 3 months. Their customer services blame BT REIN team but won't provide any further information. They don't update us when they say they will, their manner varies between patronising, sarcastic or plain rude. We have told them we are reporting them to the regulator and they practically laughed at us, 19 phone calls and 3 months and we are no nearer getting a resolution. They have failed to provide a code of practice after being requested multiple times but they don't seem to have any problem taking money from our bank account. They have threatened to "release us from our contract" which of course doesn't resolve the fault.I cannot understand how these jokers are allowed to operate and I'm looking into options for taking this further.
Do Not Use!
- Location
-
- Location
- Worfield
- Reviewing
- Post Office
- Date
- 2015-12-03
- Comments
-
when I first signed up with the Post Office, the speed was independently tested as 7.5 mbps, now it is 1.2 mbps, I have complained to the Post Office and was told that 1.2 mbps was all that I can expect, even though I can see the the local exchange from my house. Have Openreach replaced the copper wire from the exchange to my house with string?
- Location
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- Location
- Ormskirk
- Reviewing
- Post Office
- Date
- 2020-03-19
- Comments
-
Looking for better provider , internet is always cutting out and often just can’t get any . It’s rubbish !!
- Location
-
- Location
- St helens
- Reviewing
- Post Office
- Date
- 2018-11-29
- Comments
-
I wish I had read this before getting post office broadband. Utter rubbish always disconnecting. Can't watch a full programme on Netflix without it being out of focus or lagging. Son constantly moaning because his x box is lagging all the time. STAY AWAY FRIM POST OFFICE BROADBAND ITS RUBBISH
- Location
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- Location
- Hastings Emmanuel road
- Reviewing
- Post Office
- Date
- 2015-12-03
- Comments
-
I'm disgusted how been treated I was ment to have ur service a month ago still nothing it cost lots in callin u number times which al written for proof today promised b done wht surprise stil not I stayed in aswell I'll b takin this further trust and b warnin others not to use this service not acceptable maybe all a con I wish response ASAP as Monday be seekin help lucky Nt made payments hw many others hv suffered due to ur company il b emailing watchdog to nxt wk if Nt done many thanks
- Location
-
- Location
- Hawick
- Reviewing
- Post Office
- Date
- 2020-01-26
- Comments
-
Had 38mb broadband for 2 years had a few small problems but still reliable, signed up for another 12 months at 79mb/81mb and it has been absolutely crap, I have been trying for almost 4 months to get it fixed. Phone up support wait about 5 mins to speak to someone then while they are going through some checks they will hang up and they don't call back, so you start again with someone else they apologise and then tell you they have no record of a previous call? Can they take some details which is very annoying. They try to explain that I have 9 things linked to my broadband that is why it is slow they are the exact same things I had linked to my 38mb broadband and they were all fine, I have 9 items but only 1 or 2 linked up at any time, I also have 15 lights in my house but they are not all switched on. 1 year ago I would have recommended them now I would tell folk to steer well clear. Customer Service for the most part is shocking there are 1 or 2 that try to be helpful but they are the exception to the rule
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2021-09-16
- Comments
-
Signed up for a package which said in the documents 11 abs average speed. It has been getting progressively slower with buffering. Put this down to everyone working from home. I complained in Feb 2021, they said it was fine there end, so I left it. As it has been really bad I complained again and insisted they sent out what they call a cube engineer. He turned up, and had to order an Open Reach engineer. Open reach said I had 3MG and there was no super fast available as they checked the BT box nearby. I complained, got it escalated to the idiot that they call a 'Manager' he said it was stated in my contract I had 3MG. It does not so I said I wanted proof, then he told me to go onto my online account. Told him I don't have one, never had one and he was just reading off a hymn sheet and not taking any notice of my account. They he said he could give me compensation backdated to when I received visit from an engineer which was 3 days ago, + £10, what a joke. I then said I want it escalated to complaints dept. they don't give an address complaints have to contact me, so as I am totally fed up with the phone calls and the BS I said contact me by email. I will be cancelling the account once this is resolved as I imagine they will say they are not liable once account is cancelled. Rubbish customer service and rubbish service. Avoid at all costs.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.