1,366 Customer Reviews over 35 pages
-
- Location
- uffculme devon
- Reviewing
- Post Office
- Date
- 2020-07-16
- Comments
-
the worst broadband and customer support I have ever had, the broadband cuts off about three times a day and nobody wants to know, do yourself a big favour and stay away from this rubbish company.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2021-04-11
- Comments
-
Absolutely shocking company, moved home was told phone and broadband will be connected, 1 week later and I still have no service, I am 82 and depend on my phone, sent an engineer round to connect me which he then said there is a problem, after he left I went into my bedroom and my handbag had gone. I contacted them to inform them and they said it’s nothing to do with them. I cancelled my contract and then the next day received a voicemail to say an engineer is coming on the Wednesday to finish the job, they haven’t got a clue on how to run a business, DO NOT GO WITH THIS COMPANY.
- Location
-
- Location
- Brandon
- Reviewing
- Post Office
- Date
- 2019-08-22
- Comments
-
There is no internet after 12 am at all, not too good connection during the day. Extremely disappointed. Will have to move to another provider. Total waste of time and money.
- Location
-
- Location
- ORMESBY
- Reviewing
- Post Office
- Date
- 2021-10-14
- Comments
-
Absolutely appalling Internet. Slow and always disconnecting. You should be a shamed of you're service
- Location
-
- Location
- Fk7
- Reviewing
- Post Office
- Date
- 2020-07-22
- Comments
-
I only gave them 1 star because incouldn’t give them any less.
My broadband isn’t even connected yet even though it was supposed to be live 3 days ago. And now I’m being told I cant cancel because I need to give them 30 days to repair the fault.
Don’t understand how it’s possible to have a fault on something i don’t have! I’ve spoken with at least 6 different people about it and never had an consistency in their reply’s. It appears as if they make it up as they go along. I was cut off on numerous occasions and even after giving them 2 contact numbers and given assurances Thai if we got cut off then I would be called straight back, yep you guessed it I’m still waiting. I will be getting out of this contract as quickly as I can and if your considering joining the PO DON’T. I would run as far away as I could to avoid it. Bad, bad, bad,
I just wish I’d read the reviews before agreeing the years contract
- Location
-
- Location
- Brighton
- Reviewing
- Post Office
- Date
- 2021-10-25
- Comments
-
I called to report the death of my father, who was the account holder. The first operative I spoke to assured me explicitly that there would be a 7 week period where I could choose a weekday to terminate the service, which would allow me time to sort the new supply. This was necessary as the property is tenanted with 3 small children reliant on the internet for home school. I communicated this to Post Office.
I was forwarded over to the bereavement team who immeadiately told me they have put a stop on the account and the maximum I now have is 2 weeks. This is not enough time to sort a new supply for the family. Mark, the manager in bereavement I was put on to (eventually, after being told I was ineligible to speak to management via a callback as I was not the account holder...who is dead...) was condescending and patronising in his tone. He told me I was repeating myself, despite the fact I was asking different questions, and clearly couldn't wait to get off the phone. He was completely averse to even discussing an option, such as me paying for the interim period and simply not incurring an early termination fee, despite my actions being a result of the original Post Office employee giving me false information.
The individuals involved in this customer service were inept, incorrectly informed and condescending. They were passive aggressive and rude. Steer well clear of Post Office, the last thing you want when a family member has just died is to have to deal with people like this.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-06-22
- Comments
-
I decided to go for the Post Office Broadband when it came to renewing my contract with Talktalk since they offered a really competitive deal.
My advise would be don't use the Post Office. The Broadband has been the worst supplier I've ever used. The internet drops several times a day and when I log a complaint to Customer Service they always say they can't find a fault and say I must have too many devices connected when when I use a single laptop whilst working.
- Location
-
- Location
- Derbys
- Reviewing
- Post Office
- Date
- 2016-06-15
- Comments
-
I have been complaining about low speeds since December 2015, these are intermittent ,the lowest being0.005 ,usually 1.5, The highest 7.03,which was 11-30am
Spoken Post Office services, had Email from Mr Winston, Head of Operation, to say that the Technical Issue on my Broad Band and Home phone has been fixed on 6/6/2016,were has now the 15/6/2016
we are down to 1.5 is this the best I can expect, especially when doing btwholesale speed test, it still comes up there is a error some where
and have
- Location
-
- Location
- lowestoft
- Reviewing
- Post Office
- Date
- 2017-04-24
- Comments
-
DONT DO IT STAY AWAY FROM POST OFFICE I can not think of a single thing to say that is good about the post office we will just be glad when we can change provider next month
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2018-01-07
- Comments
-
Absolutely terrible. If you are thinking of changing then don't, especially if you are a gamer on console. You always lag and the customer service is rubbish , I would recommend moving to Plusnet as they cost the same and higher Wi-Fi speeds.
- Location
-
- Location
- Worcester
- Reviewing
- Post Office
- Date
- 2019-09-03
- Comments
-
Awful customer services all they were interested was charging me for leaving early the reason I want to leave problems with broadband time and time again how can they charge when there not providing the service I pay for each month do not sign up with this terrible company
- Location
-
- Location
- Bodmin
- Reviewing
- Post Office
- Date
- 2021-11-04
- Comments
-
I have been with PO as a broadband provider for 2 years. Its never been that reliable, it would cut out a few times a day, but they were the cheapest provider so I stuck with it.
I'm on an 18 month contract so when I moved home I had to take the broadband with me. Getting everything switched over has been a complete and utter farce. There have been miscommunications and mistakes constantly which has led to me still sitting here without internet until next week, I will have been without internet for over 3 weeks at that point.
I've had to experience insincere and unhelpful 'empathy' from customer services. Although in fairness one person seemed genuine and wanted to help.
I cannot wait to cancel my contract with this company, it might cost more but, after this experience, I'm sure it will be worth the money.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2019-12-30
- Comments
-
I know its cheap, but DONT DO IT.
Worst internet signal and costumer service in the world.
You might get good internet during the day, but it almost crushes every night.
Also, when you call to complain the costumer service members are rude and they promise you things and then they never do them. Then you call again and they say that there is no record of what the previous team member promised.
DONT DO IT.
- Location
-
- Location
- Portsmouth
- Reviewing
- Post Office
- Date
- 2018-11-17
- Comments
-
Joined up early OCT with a set up date of 10 OCT, still waiting, i have rang 3 times and they don`t seem to know how to deal with things, they promise to ring back but it never happens, they`ve sent me 2 bills but they still have`nt provided me any service, no router no nothing. i`m absolutely discusted as it`s now 17th NOV. If i try to cancel now for their poor service i will be charged a termination fee. I wish i had read the reviews befors going ahead with this. Very unhappy customer.
- Location
-
- Location
- Lanarkshire
- Reviewing
- Post Office
- Date
- 2019-10-05
- Comments
-
Worst internet provider we have ever been with ! All day no internet ! Not this first time either, signal drops out all the time for hours ! Lucky if we get above 0.5 mbs most days !
Please DO NOT ever consider using post office broadband !
- Location
-
- Location
- pwllheli
- Reviewing
- Post Office
- Date
- 2018-05-27
- Comments
-
po broadnad. whata load of rubbish.it is so slow sometimesit dont work. the customer help is usless and abusive.all they want is yourcash.the bills are made up and then doubled.free routers,are charged for de.free charged. up to 17mhz
when it is connected you get a letter saying 1-3 mhz.what good is that.you cant check the speed before hand as they want let you.when you try.it switches sites and says phone them so the can tell you a lot of crap.One sunday i did speak to a adviser he was a wistle blower.he told me the broadband was useless they rent it off talk talk etc SO cancel it,becouse it will never work. you still have old cable and exchange go to bt.you are wasting your time phoning.as nothing will get done. i have now got a dongle fom ee i plug it in my laptop. NO MESSING.AND I CAN GO ANY WERE.also use free wifi.there is lots about. as far as the other jokers go i will go to court,if need be.i have informed ofcom.
- Location
-
- Location
- Crystal Palace
- Reviewing
- Post Office
- Date
- 2019-05-24
- Comments
-
It simply doesn't work. Dial up quality.
Firstly, my router arrived 7 days late with no further explanation so I had no connection during that time.
Now I have had "broadband" for 2 days with them and my current download speed is 0.15Mbps! I cannot even work so I need to go to the library.
Avoid!
- Location
-
- Location
- Argyll
- Reviewing
- Post Office
- Date
- 2017-01-23
- Comments
-
There isn't a barge pole long enough. Steer well clear. Evenings and weekend speeds remind of dial up internet.
- Location
-
- Location
- Newcastle
- Reviewing
- Post Office
- Date
- 2017-03-09
- Comments
-
Without a doubt the worst broadband I've ever used. I would get better connection if I plugged the wires into a cereal box. The post office are literally getting money for nothing. DO NOT WASTE YOUR TIME OR MONEY
- Location
-
- Location
- nottingham
- Reviewing
- Post Office
- Date
- 2017-11-29
- Comments
-
i find this service to be beyond poor. i can never seen to get through to an actual person to talk to. When i have a problem i spend the best part of an hour waiting in a "Que" to only have the phone answered and put down again resulting in another attempted to call the help line witch is an 0345 number on my mobile. the internet struggles with the ps4 and a smart tv on at the same time. so disappointing. Not reliable, no human contact when help is needed
- Location
-
- Location
- Bridgend
- Reviewing
- Post Office
- Date
- 2018-01-02
- Comments
-
I struggled to even connect to write this speech on how crap the internet is do not fall into this 12 month torture can't play with my mates on PS4 cod cuz I 1 bar / lag out I rather McDonald's wifi po is the biggest scam I would rather go back to talk talk
- Location
-
- Location
- saltcoats
- Reviewing
- Post Office
- Date
- 2017-01-15
- Comments
-
the broadband really bad not even 2 weeks with them it keeps cutting off going slow preamble alter problem the custom help line not any better its the worse broadband out I can see with so many reports on them I have changed but my first bill is £35 and I only been with them 1 week that's shocking you internet not been working since it went live just last week 2017 people don't go with them avoid them you be dissepiment
- Location
-
- Location
- Bath
- Reviewing
- Post Office
- Date
- 2020-10-19
- Comments
-
Charged me £40 after my contract expired and I had moved out and wouldn't refund it
- Location
-
- Location
- West Midlands
- Reviewing
- Post Office
- Date
- 2017-10-09
- Comments
-
Post office what a nightmare, they've taken over from another provider, didn't tell anyone took money out of my bank account without any contract, authorisation or notification at all and wont even give me my money back, got the bank involved to get my money back reported them to the FCA and the ombudsman, unbelievable, what a shower !!!!
- Location
-
- Location
- Cornwall
- Reviewing
- Post Office
- Date
- 2015-09-20
- Comments
-
PLEASE stay away from postoffice broadband this con should not be allowed in this day and age!!lures you in with a cheap deal then gives you terrible customer service and slowbroadband speeds which they say is all ok there end they can send a engineer out for £145.00!!! To look !!!regardless it was all good seconds before unplugging bt box and plugging in theres!!. So then they have you tied yp for 18months with unusable broadband ! Please please beware pay the extra and saty with bt .fingers crossed they be out of business soon ... With such a scam
- Location
-
- Location
- Bedford
- Reviewing
- Post Office
- Date
- 2020-02-17
- Comments
-
What a load off rubbish not worth getting if you value you time spending 20 mins to load a video, was told by a member off there team when we rang to complain they said “there was no point having WiFi if it’s that slow your on about 2mbs which is useless” so please tell me what we’re paying for.
- Location
-
- Location
- Grimsby
- Reviewing
- Post Office
- Date
- 2016-03-29
- Comments
-
Had no e mails for 5 days, reported it , customer services useless and no help whatsoever, they could nt care less. they dont know (or seem to care) when we will start receiving e mails again. wish Id never gone to post office and I am going to change my provider
- Location
-
- Location
- Hereford
- Reviewing
- Post Office
- Date
- 2016-10-25
- Comments
-
Broadband was due to start last Wednesday. Did not even receive the router until the Friday (after being disconnected from our old provider on Wednesday in anticipation of changeover) and even this required multiple phonecards escalated up the call chain... just for basic start up necessities! Then once the router arrived it was another day until it could even access the Internet, at a whopping 0.88mb download speed. One week on, and we average less than 1mb download - tonight it is 0.55mb and basically unusable.
Awful broadband, awful customer service, DO NOT BUY POST OFFICE BROADBAND.
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2020-02-11
- Comments
-
Really terrible service and customer service was very poor.
- Location
-
- Location
- midlands
- Reviewing
- Post Office
- Date
- 2019-03-31
- Comments
-
its been 1 month since i got this broadband and every day at 7pm my internet cuts out or drops speed its ridiculous and a waste of money i wish i had paid more for better value
- Location
-
- Location
- coventry
- Reviewing
- Post Office
- Date
- 2019-09-14
- Comments
-
i have also had to end my 12m contract early. i have never met a more useless bunch. if you ring them they could not care less.my new provider said they would refund £50 of my termination bill if i sent them a copy of the final bill.they wont even let me into my online account to get a copy to send, they say because it a closed account.it looks like unionism is alive and well at the p.o.
- Location
-
- Location
- tyne and wear
- Reviewing
- Post Office
- Date
- 2015-08-09
- Comments
-
with the worst reliability (mine goes off every hour for ten minutes at a time), and customer service straight from hell , advisers are stupid and dishonest
I only stay with these clowns because the others are just as bad.
But you dont have too
AVOID THE POST OFFICE
- Location
-
- Location
- whitchurch
- Reviewing
- Post Office
- Date
- 2019-02-14
- Comments
-
i had post office for a number of years but when i moved to a new address i had problems. They said that my contract had to be cancelled and a new contract set up. After the move i found that my old contract had not been cancelled so i had two contracts set up and i was paying for both. I told them of this problem and asked for a refund i have paid for the line i was not able to used that was mistakenly made by the post office line installers. Up to know i have not had a satisfactory settlement back from them. I have been in touch with the trading standers and the Ombridgeman they have until march to resolve this matter. I have left the post office for giving me this bad service and i will use a new provider. DO NOT USE THE POST OFFICE FOR YOUR BROADBAND THEY MAKE MISTAKES WITH OUT SORTING THEM QUICKLY.
- Location
-
- Location
- Reviewing
- Post Office
- Date
- 2018-02-27
- Comments
-
The staff on the phone are shocking I have a voice mail from a "manager" stating he would reduce my bill on the contract due to being messed about for nearly 2 months then when I called to disguss he point blank refused to talk to me I then used my brothers details to trick him and he was rude to me Post office Internet is not what you want!! Shocking service.. very few of the staff have given me the correct information.. WHY DO THEY ALLOW THEIR STAFF TO LIE!! I'M NOW RAKING LEGAL ACTION AS I'M STILL NOT LIVE!!
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2018-11-13
- Comments
-
Awful Awful broadband it drops every 10 to 15 minutes and this is meant to be fibre would definitely not recommend even to my enemy. I'm really disappointed and will be moving to another supplier
- Location
-
- Location
- Basildon
- Reviewing
- Post Office
- Date
- 2019-03-05
- Comments
-
STAY AWAY - Since day dot, the post office has been on the back foot trying to make up for their terrible service and speeds... Their latest let down is due to myself moving home and advising that the fibre optic broadband that I pay for and use for work won’t be available until after 28 days of my move!!! I repeat STAY AWAY!!!!!
- Location
-
- Location
- Poulton-le-Fylde
- Reviewing
- Post Office
- Date
- 2019-03-31
- Comments
-
Useless...! Dreadful speeds, often drops out completely, worst provider we’ve had in last 20 years in the same house; same phone line; appalling service. Thought it was a good deal when I saw the offer, but can’t wait for last two months of contract to end. Don’t waste your money. Very frustrating experience. I now learn i’m just one of many....far too many!
- Location
-
- Location
- Wiltshire
- Reviewing
- Post Office
- Date
- 2020-02-06
- Comments
-
Do not touch with a barge pole- The customer service of this company is terrible (I only gave 1 star as there is no option to give none).
After being without internet for 24 days (at a personal loss of £500- I work from home) I was offered £1 a day in compensation. I turned this down only to be contacted 4 days later by a woman who clearly has not customer service experience, as she talked AT me and wasn't keen on considering the frustrated customer on the end of the phone. She told me that the Post Office didn't consider me viable for compensation...which, given I have been a customer for 15 months already, is lovely!
PO is not signed up to the OFCOM compensation scheme as they do not think “it is viable”, but they are perfectly happy to take your money whilst NOT providing a service they are contracted to do.
- Location
-
- Location
- Powys
- Reviewing
- Post Office
- Date
- 2016-12-20
- Comments
-
Do not go for Post Office Broadband - prices are put up as soon as you are in a contract the coverage is very very poor - go with BT and get a good service for the cost you will end up paying with the Post Office unfortunately I read the reviews after I entered into a contract which was a very stupid bad move.
- Location
-
- Location
- Crumlin
- Reviewing
- Post Office
- Date
- 2017-06-10
- Comments
-
I had 18 month contract with Post Office first 10 months was okay when question then they couldn't give answer why i was running on Onetel when i found out 2013 they when under talk talk it was a shambles then one spoke to customer service and told me and he was honest to me. The problem I had I couldn't 3 page at same time when it was updating because it was running to slow most speed had was 2.7 mbs i need 3 page open to do my jobsearch
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.