134 Customer Reviews over 14 pages
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-10-22
- Comments
-
Absolutely appalling service. Charge sky high prices for not even unlimited data, can't provide a decent service, speed nor provide with Internet half the time.
YOU'RE AN UNTTER JOKE KCOM. IT'S EMBARRASSING.
DO NOT SIGN UP TO THEM! these reviews must be fake! Not only does it affect my home, it affects work and sales there too.
Is this the service you like to Provide your high paying customers???????? What if I only paid half my bill because I'm only receiving half of what I'm Paying for?????? Somethings gonna happen kcom. This is beyond unacceptable. An absolute embarrassment to Hull and surrounding areas you won't let other providers connect too. Greedy ********.
- Location
-
- Location
- Skidby
- Reviewing
- KCOM
- Date
- 2018-09-29
- Comments
-
Light stream dropped out Friday night, rang KCOM Saturday morning, after hanging on the 'phone on hold for 20mins we got through. After explaining the fault, was talked through several things to switch on/off etc. Was then asked if we could unplug the router, go to a neighbour, unplug theirs and try ours on their wiring! After a while we were asked to take the router in to KCOM on Carr Ln, this we did, to be told the router was ok. Returned home plugged in & rang tech support again, after again been talked through fault finding we were told there is a fault in the area!! Cheers KCOM didn't you know that? Sooner Sky etc move in the area the better.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-09-21
- Comments
-
Can rightfully described as the worst broadband provider on the planet. Waited 3 weeks for new installation at my mother's house. The engineer installed it but said the ones who installed lighstream cabling outside had not fitted it right. Said it wasn't his problem so left it not working and said outside team would fix it whenever. This is my mother's first experience with kc broadband and it can best be described has atrocious.
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2018-09-16
- Comments
-
ive just had lightstream installed(cheapest package 30mbs download)and ive had no problems whatsoever, the speeds im getting are as advertised, previously i was on adsl and had no problems with that either but lightstream is eons better
im very satisfied with kc
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-08-29
- Comments
-
Absolutely shocking, no other providers in my area either thanks to KCOM
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2018-08-15
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-08-12
- Comments
-
You are very restricted in Hull with what ISP you can go with. KCOM is the main ISP in Hull and it has been that way for a very long time. But, things need to change because KCOM are absolute trash. I have lived in Hull nearly my entire life and we have always struggled with poor service from KCOM, but have never been able to switch because of the monopoly KCOM play. Need internet? KCOM is basically your only option, or satellite broadband with long waiting times and expensive installation fees and most of the time high ping.
Without Lightstream (which is not available in all parts of Hull yet), you can't even get an upload speed averaging 1mb/s which makes it near impossible if you wish to stream games online. Let me add by saying you can expect 10mb/s download speed on a GOOD day (and that is on a cable connection, not Wi-Fi). I have called KCOM several times to enquire why my Wi-Fi connection is so bad and they put it down to the distance between device and router, which is complete bull because I live in an extremely small flat with paper thin walls, so the signal should not be a problem at all.
Even on a cabled connection I still struggle to download and stream. At most I can download things at 1-2mb/s, it takes a RIDICULOUS amount of time to download large games so I often have to leave my PC on overnight to let it download.
My sister and her partner have Lightstream and Netflix STILL buffers for them. I can't even say that maybe it is so bad because there are a lot of devices connected to the router because there isn't.
KCOM is awful. Extortionate prices for extremely slow and frustrating download and upload speeds; even on Lightstream. Please, if you can save yourself the hassle and stress and AVOID this TRASH company.
Other ISPs if you are reading this, please battle KCOM and start offering your service, take over the phone lines in Hull; we all need you!!!
- Location
-
- Location
- Hessle
- Reviewing
- KCOM
- Date
- 2018-08-07
- Comments
-
Service is great except the pricing. £52 for 400Gb limit. Extortionate!! Comparable services elsewhere are so much cheaper. The only difference is FTTD (Fibre to the door) rather than FTTB (Fibre to the box) but I'm not aware that this is creating a marked improvement. Need to sort out prices but very happy otherwise.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-07-06
- Comments
-
Awful company. if you reading this chances are you do not have a choice of broadband provide. Kcom recognise this and squeeze their customers for everything. Customer service is constantly sub par
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-05-19
- Comments
-
Kcon offer Utter Dog **** Broadband
Very expensive
Slow
Unreliable
Poor Tech Support Staff
No choice (Monopoly)
COULD IT BE WORSE !?!?
- Location
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