134 Customer Reviews over 14 pages
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- Location
- liverpool
- Reviewing
- KCOM
- Date
- 2019-02-05
- Location
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- Location
- Brough
- Reviewing
- KCOM
- Date
- 2019-02-03
- Comments
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Absolute joke of a company. I'm no longer with them. I'm with 3 homefi. Got a 4h router through them and a took out a SIM only with unlimited data. A lot faster that kc and only 20 pound a month. Would not recommend kc to anyone. Worst company in the UK.
- Location
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- Location
- hull
- Reviewing
- KCOM
- Date
- 2019-01-22
- Comments
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terrible speed.terrible service, terrible value for money. Only supplier in my area, no option to change supplier. kcom has monopoly, hence poor service.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2019-01-15
- Comments
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Absolute joke. Pay 50 quid a month for 2 mb/s and me and my son cant even play fortnite below 100 ping because we have a now TV box and when we watch that he complains
SCAMMERS DO NOT SIGN UP MY MOBILE DATA IS BETTER
- Location
-
- Location
- Reviewing
- KCOM
- Date
- 2019-01-05
- Comments
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Downgraded from 400mbps to 200 as I wasn't even getting 100mbps. Still the same, not even getting 100 let alone what I pay for. Can't get a signal from my bedroom to the living room and I live in a 2 up 2 down ffs
- Location
-
- Location
- Ives
- Reviewing
- KCOM
- Date
- 2018-12-25
- Comments
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I wouldn’t even rate them one star
K com wouldn’t exist in hull if we could use different providers. Their lightstrem is awful. With a rating of 2 starts on my WiFi App download speed. Honestly wouldn’t even recommend it to my dog. Awful service, stupid prices and a company build on lies
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-12-01
- Comments
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Waited months to finally get fibre kept saying poles in wrong place etc so finally 3 1/2 behind launch day
We get it good for first week speed around 125 on 400 package only had 2 weeks and we are get 23 if we are lucky
Keep s dropping and losing connection even wired in n sat next to router it’s the same
Rung asking for explanation only to be told it’s a wireless cold spot in the house ( what my whole house )
Even wired sat next to router come on Kcom own up n tell us it’s a scam £60 month for 5 % of what we pay for
At least Dick Turpin wore a mask
This should be looked at by ofcom as this highway robbery can not go on much longer
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-11-11
- Comments
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Cant believe I have to give them one star. That's far to high a rating for this appalling company. They first sent me a letter telling me I was eligible for their lightstream service nearly four months ago and I still dont have it. I've sat in all day waiting for call backs that never happened. Waited three weeks just to book an appointment for an engineer and when one finally came, he told me that they'd used the wrong pole outside and I'd have to wait for the connection to the correct pole to be planned and approved before I could be connected to it. Even if I do eventually get connected, the service and price is hardly competitive compared to other providers I'm unable to access because of kcoms monopoly.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-10-22
- Comments
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KCOM Customer service is appalling, plus they are dishonest. I've had the same repeat bad service for products at high prices for over 17 years. Like many residents in the Hull area I have found there is little alternative to access broadband let alone fibre to door, so I've stuck with KCOM. It's got to the point now where I'm considering mobile broadband just so I can retain essential contact with banks, overseas relatives, etc. I refuse to pay the best part of £50 per month for atrocious products and service. I should think people in the Sahara or Gobi deserts have equivalent Internet access choices to residents in Hull...
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2018-10-22
- Comments
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Amazing service, customer service are efficient and getting between 500-570mbps download 30mbps upload and a ping of 5-15ms on a hardwired Xbox, don’t know why everyone slags kc off we are leaps ahead of rest of country having direct fiber connections
- Location
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