134 Customer Reviews over 14 pages
-
- Location
- beverley
- Reviewing
- KCOM
- Date
- 2017-12-24
- Comments
-
broadband that just switches off no upload and no download its a joke
- Location
-
- Location
- hull
- Reviewing
- KCOM
- Date
- 2017-12-18
- Comments
-
the broadband works most of the time, and turns off at least 3-5 times a day. sometimes it goes off for hours and we have to wait for it to come back on. I play on an xbox one and most of my games lag due to poor speeds. I get on average 1.5 mbps but it has dropped to 20 kbs and under. I also have a lot of latency. I hope the lightstream solves some of these problems.
- Location
-
- Location
- Hedon
- Reviewing
- KCOM
- Date
- 2017-12-01
- Comments
-
I have had lightstream for a year now. At first it wasn't too bad, but now the speeds are utterly dreadful. On a speed test it's barely managing 2mbit on the 250mbit package, less than 1% of the expected speed. Even in the middle of night it barely reaches a quarter of what I'm paying for. If you're on the old ASDL and think lightstream is an upgrade don't waste your money. That was actually reasonably reliable.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-11-29
- Comments
-
The worst internet in the country.total rip off 50 quid a month with a 0.01 speed tried every channel.dial up was better even a dongle.monopoly hull with no other internet providers so kc provide the worst in uk and charge the most total rip off
- Location
-
- Location
- Bransholme
- Reviewing
- KCOM
- Date
- 2017-11-13
- Comments
-
Was promised a minimum speed of 4.8mbs unfortunately for me all they could give me was a top speed of 2.2mbs at best during an off peak time ie 3am on a Sunday morning at a tea time was lucky to get 1.5mbs. So if I wanted to play on my ps4 online or watch Netflix everyone had to disconnect phones and stuff. Well worth the £55 a month I was paying. When I complained they did nothing simply saying it was showing over 5mbs at there end. Sorry but no. My mobile phone gets 16-20mb
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-11-03
- Comments
-
ABSOLUTELY TERRIBLE I SOMETIMES GET 20KBPS DOWNLOAD SPEED
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-10-02
- Comments
-
After finally getting lightstream installed I though my problems of slow wify would be fixed as kcom told me it is the fastest broadband around yeah right,I am paying 50 pounds a month for slow wify we hardly use our 750gb package but they don't offer anything much cheaper I'm being ripped off month to month and can't do anything about it,its fustrating as I'd love to have choice yet there is none it's absolutely disgusting and I absolutely hate hate hate kcom with their ridiculously sky high prices and appalling customer service,my advice don't move to hull.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-09-10
- Comments
-
Back 25 yers in time with reliability and speed. Last time I had to switch to 4g. As kcom internet was struggling with the facebook messanger. (I am on the fiber package).Also the price is twice as expensive as what my friends pay for better and more reliable internet.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-09-04
- Comments
-
Poor service. I have the 'superfast' fibre broadment. It's not superfast, it's unreliable, it's overpriced and expensive. With no other providers to choose from, KCOM is a monopoly.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2017-07-27
- Comments
-
Absolutely disgusting company. Clearly states on the website if you cancel early you get charged 50% of the remaining contract. This is disgusting but I understand. Now tbeyre trying to say my monthly bill is 25% than what I pay so I have to pay them nearly £300 for cancelling? No way I will be seeing a solicitor. AVOID at all costs, broadband speed is so slow and intermittent as well!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
KCOM are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and KCOM.