KCOM Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for KCOM.

Overall Customer Ratings for KCOM

  • Satisfaction
    2.6 stars
  • Customer Service
    2.9 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 3033 customer ratings since 2009-04-04 (Show recent ratings)

Visit KCOM   Read our KCOM buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

94 Customer Reviews over 3 pages

  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I changed from 6Mbps pre-Lightstream to 214Mbps with Lightstream and changed from HDD to SSD a year later, making my laptop feel faster than when new. I get about 70Mbps using wifi, which makes it pointless, except for phone and tablet. The only drop-outs I get are from the network adapter in my laptop. It's rarely ever a KCom problem. I'm very happy on all counts.
  • Reviewer
    Location
    Hedon, Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utter crap. I was with BT before this and I sure miss them. 130k download speed, when it isn't dropping out and when I complained after a little while they closed the live chat and had the cheek to send me an sms to say that the problem had been solved to my satisfaction. I'm cancelling and they can take this rubbish away. They are nothing but con merchants and only interested in taking peoples money and laughing at us
  • Reviewer
    Location
    ??? Do you need to ask????
    Reviewing
    KCOM
    Date
    Comments
    To be honest it's a zero trying to work from home, as if times aren't difficult enough. Shameful that we are stuck with a below than average service. We need an end to Kcom being the only service provider we should have a choice.
  • Reviewer
    Location
    Brough
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It is a total failure. Low quality service keep freezing internet streaming with low quality of support team who do not enough expertise to solve the basic issues. Parental control is just not working at all.
  • Reviewer
    Location
    Kingswood
    Reviewing
    KCOM
    Date
    Comments
    Awful! Can’t even watch a programme without constantly pausing for it to catch up. We hate it. Had sky before and no problems at all for years. I think KC put this out with the intention of getting you to upgrade the package. This won’t be happening as I am leaving hull soon and I cannot wait. Complete crap BB.
  • Reviewer
    Location
    North Ferriby
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      4 stars
    Comments
    I can’t understand most of these reviews. I have been with kcom all my Internet life (1990,s) and never found it to be slower than anyone else I knew, that had different providers. My nephew who lives in Doncaster & has Sky Fibre thinks ours is amazingly fast. We have had unlimited download through these unprecedented times and it has not suffered whilst watching Netflix, Disney, YouTube & playing Xbox.
    Great fibre broadband at fast speeds 220mbs.
  • Reviewer
    Location
    Beverley
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Everybody i know has the best package kcom have to offer however, everyone whom i have discussed this issue with is highly displeased at the regularity of the connection going out for no apparent reason. Even when it is not down, the connection is very poor and nowhere near the promised speeds.
  • Reviewer
    Location
    Cherry burton
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wi fi intermittent, no resolution from sales team . Sent numerous emails threaten closure of contract … The last payment they moved forward 5 days so they could secure another payment. Customer service Nil , Techinoical assiatance Nil ...Avoid like the Plague
  • Reviewer
    Location
    Holt
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Kcom is a total disgrace they have had a Monopoly in Hull for 109 years where the GPO never put the network in and BT still don't exist at all! Now these twats wanna go National well they are useless so avoid Kcom like the plague!
  • Reviewer
    Location
    Kingswood
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      4 stars
    Comments
    Despite living right in the middle on a FTTP postcode, I am unable to get FTTP - as I live in an apartment.

    KCOM have given me all sorts of exceuses as to why they can't install, blaming the landlord, the building management company and an undefined health & safety issue(!) for denying access despite me contacting both the landlord and management company and being told there is no issue whatsoever.

    It seems KC just don't want to incur the expense of installing the cable to the building as they'd need to dig up the road in an area where every other house already seems to have a fibre optic line to the door.

    Despite also allegedly offering FTTC, they don't offer it in this area. So I'm stuck with a pathetic and obscenely expensive connection.

    I'm paying £45pcm for an unlimited data 4 mbps DSL connection - so pretty much the same price as a neighbours unlimited FTTC connection, despite being a fraction of the speed and utterly useless for downloading software, games or patches.

    It is barely adequate for two users streaming films.

    You'd be looking at £19.99 anywhere else, but there aren't any other providers in the area. Aren't monopolies great?

    The only positive is it seems reasonably reliable, but being reliably slow and useless isn't a going to win any awards.
  • Reviewer
    Location
    Keyingham
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      5 stars
    Comments
    I have had to contact KCOM several times recently and have, on each occasion, received polite, friendly and very helpful service. In particular I would like to thank Charlie and Emma, whose patience knows no bounds. Thank you so much.
  • Reviewer
    Location
    Rush
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    This used to be a great ISP back in the day. Over recent years I have found the service to get worse and worse. They cancelled my ADSL line with Openreach and told me I would need to re-order. They have accepted no responsibility for this and no apology for the distruption to my business. 4 days later and they still haven't put the order through. Their provisioning team don't communicate with their support team and they fail to get back to me about open tickets. I'm changing and moving all my lines to a company that cares.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    I have had lightstream broadband installed on the 21st October 2019.I was asked what was a streaming ie netflix.because the problem is I am not streaming anything more than before in fact I am streaming less then I was before.38% youtube in 30-40 minutes has used around 1.2 to 1.3 gigabyte.What I streamed before on the standard package was no were near
  • Reviewer
    Location
    Kingston upon hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have reviewed on trust pilot.the new email layout is ok.but it takes 30 to 45 minutes to click on email messages ad it circles and circles never loads up.And also it takes the same amount of time to delete messages from the trash .I have never experienced this shocking problem ad the Internet has got shockingly very slow.I am just wasting my money and data allowance it is shocking
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Fairly reliable compared to other providers, but what's the use in reliability with speeds 10x slower than competitor's.

    Worst speed I've had is 1500ms ping from an ookla test. That's 1.5 SECONDS!

    Overpriced for an awful service with no option to change from KCOM's monopoly. If I could, I'd change to another provider, but they'd have to use KCOM's awful infrastructure so the speeds would be the same if not slower. Customer service is okay but they can't fix the speed issue as it's a problem with KCOM's greed.

    KCOM is holding back Hull to speeds acceptable 10 years ago.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Shocking service. Speeds are horrific. On phone and PC, it takes up to 3 minutes for pages to load, youtube buffers for 2-5 minutes at a time, horrific pings during gaming, customer service is alright as the staff are nice, but nothing ever gets solved. The speed is 10mbps but it seems more like 3.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Lets just say its consistent. In a negative way. Looking for a monopoly themed internet provider, who abuses its power in hull? Well KCOM is here for you. I think through this review we can all excuse my verbal attack at KCOM, as humorously they cause mental breakdowns. People rely on their internet for social prosperity, financial and emotional. Well, these three aspects have been stripped from you by KCOM. Its terrible, and this review is coming from the more financially wealthy sector of hull.

    Lets start with customer service. Theres music to drive you insane as you wait half an hour for a live call, only for the magic four magic words to come out the speakers mouth-"We'll get back to you." This is never the case. Their reply time is somewhere around 10 plus working days.

    speed is 10mb max.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It,'s terrible speed and too expensive. Also cheating with limit. 4 hours watching netflix on tv and they count 10 giga ive spend. Cheaters
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Comments
    Wouldn't go with these at all conections rubbish made mistakes on my bill ended up getting in debt with this they admitted it was there fault didn't help me at all ended up paying 190 pounds straight out goto wifi company's don't up set u children with these rip of merchants
  • Reviewer
    Location
    Bransholme
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I am 22 and have been with kc for some years now. I've always hated their speeds as I had a speed of 12 megabits (1.5 megabytes). It was awful to download games with since it took me something stupid like 16 hours for a 70 gigabyte file. I have to admit i was skeptical of the new lighstream being installed as I thought there was no way they would hit the speeds they showed. I have to say the new lighstream is amazing, i pay for the 3rd package i believe with a speed of 400 megabits. Had it 6 weeks now and i am still obsessed with speed testing it to see the numbers, it is always 422 megabits (52 megabytes). astonishing improvement from what i was using. I've never dealt with customer services since the Internet is in someone else's name, hence why i haven't done a rating there. Hated KC for about 6 years but now i love the lightstream, thanks KC!
  • Reviewer
    Location
    liverpool
    Reviewing
    KCOM
    Date
    Comments
    absolute joke, I have closed account in October and I have since being waiting for a refund. Called them several times and all I hear they will get back to me.
  • Reviewer
    Location
    Brough
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute joke of a company. I'm no longer with them. I'm with 3 homefi. Got a 4h router through them and a took out a SIM only with unlimited data. A lot faster that kc and only 20 pound a month. Would not recommend kc to anyone. Worst company in the UK.
  • Reviewer
    Location
    hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    terrible speed.terrible service, terrible value for money. Only supplier in my area, no option to change supplier. kcom has monopoly, hence poor service.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute joke. Pay 50 quid a month for 2 mb/s and me and my son cant even play fortnite below 100 ping because we have a now TV box and when we watch that he complains
    SCAMMERS DO NOT SIGN UP MY MOBILE DATA IS BETTER
  • Reviewer
    Location
    Reviewing
    KCOM
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Downgraded from 400mbps to 200 as I wasn't even getting 100mbps. Still the same, not even getting 100 let alone what I pay for. Can't get a signal from my bedroom to the living room and I live in a 2 up 2 down ffs
  • Reviewer
    Location
    Ives
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I wouldn’t even rate them one star

    K com wouldn’t exist in hull if we could use different providers. Their lightstrem is awful. With a rating of 2 starts on my WiFi App download speed. Honestly wouldn’t even recommend it to my dog. Awful service, stupid prices and a company build on lies
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Waited months to finally get fibre kept saying poles in wrong place etc so finally 3 1/2 behind launch day
    We get it good for first week speed around 125 on 400 package only had 2 weeks and we are get 23 if we are lucky
    Keep s dropping and losing connection even wired in n sat next to router it’s the same
    Rung asking for explanation only to be told it’s a wireless cold spot in the house ( what my whole house )
    Even wired sat next to router come on Kcom own up n tell us it’s a scam £60 month for 5 % of what we pay for
    At least Dick Turpin wore a mask
    This should be looked at by ofcom as this highway robbery can not go on much longer
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Cant believe I have to give them one star. That's far to high a rating for this appalling company. They first sent me a letter telling me I was eligible for their lightstream service nearly four months ago and I still dont have it. I've sat in all day waiting for call backs that never happened. Waited three weeks just to book an appointment for an engineer and when one finally came, he told me that they'd used the wrong pole outside and I'd have to wait for the connection to the correct pole to be planned and approved before I could be connected to it. Even if I do eventually get connected, the service and price is hardly competitive compared to other providers I'm unable to access because of kcoms monopoly.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    KCOM Customer service is appalling, plus they are dishonest. I've had the same repeat bad service for products at high prices for over 17 years. Like many residents in the Hull area I have found there is little alternative to access broadband let alone fibre to door, so I've stuck with KCOM. It's got to the point now where I'm considering mobile broadband just so I can retain essential contact with banks, overseas relatives, etc. I refuse to pay the best part of £50 per month for atrocious products and service. I should think people in the Sahara or Gobi deserts have equivalent Internet access choices to residents in Hull...
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Amazing service, customer service are efficient and getting between 500-570mbps download 30mbps upload and a ping of 5-15ms on a hardwired Xbox, don’t know why everyone slags kc off we are leaps ahead of rest of country having direct fiber connections
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling service. Charge sky high prices for not even unlimited data, can't provide a decent service, speed nor provide with Internet half the time.

    YOU'RE AN UNTTER JOKE KCOM. IT'S EMBARRASSING.

    DO NOT SIGN UP TO THEM! these reviews must be fake! Not only does it affect my home, it affects work and sales there too.

    Is this the service you like to Provide your high paying customers???????? What if I only paid half my bill because I'm only receiving half of what I'm Paying for?????? Somethings gonna happen kcom. This is beyond unacceptable. An absolute embarrassment to Hull and surrounding areas you won't let other providers connect too. Greedy ********.
  • Reviewer
    Location
    Skidby
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Light stream dropped out Friday night, rang KCOM Saturday morning, after hanging on the 'phone on hold for 20mins we got through. After explaining the fault, was talked through several things to switch on/off etc. Was then asked if we could unplug the router, go to a neighbour, unplug theirs and try ours on their wiring! After a while we were asked to take the router in to KCOM on Carr Ln, this we did, to be told the router was ok. Returned home plugged in & rang tech support again, after again been talked through fault finding we were told there is a fault in the area!! Cheers KCOM didn't you know that? Sooner Sky etc move in the area the better.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can rightfully described as the worst broadband provider on the planet. Waited 3 weeks for new installation at my mother's house. The engineer installed it but said the ones who installed lighstream cabling outside had not fitted it right. Said it wasn't his problem so left it not working and said outside team would fix it whenever. This is my mother's first experience with kc broadband and it can best be described has atrocious.
  • Reviewer
    Location
    hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    ive just had lightstream installed(cheapest package 30mbs download)and ive had no problems whatsoever, the speeds im getting are as advertised, previously i was on adsl and had no problems with that either but lightstream is eons better
    im very satisfied with kc
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely shocking, no other providers in my area either thanks to KCOM
  • Reviewer
    Location
    hull
    Reviewing
    KCOM
    Date
    Comments
    They introduced Lightstream with some heavily exaggerated advertising. Firstly, they promised a 100 download speed. But this number is in megabits not megabytes

    in reality the max you get is about 12 megabytes of download speed and 0.5 megabytes of upload speed
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    You are very restricted in Hull with what ISP you can go with. KCOM is the main ISP in Hull and it has been that way for a very long time. But, things need to change because KCOM are absolute trash. I have lived in Hull nearly my entire life and we have always struggled with poor service from KCOM, but have never been able to switch because of the monopoly KCOM play. Need internet? KCOM is basically your only option, or satellite broadband with long waiting times and expensive installation fees and most of the time high ping.

    Without Lightstream (which is not available in all parts of Hull yet), you can't even get an upload speed averaging 1mb/s which makes it near impossible if you wish to stream games online. Let me add by saying you can expect 10mb/s download speed on a GOOD day (and that is on a cable connection, not Wi-Fi). I have called KCOM several times to enquire why my Wi-Fi connection is so bad and they put it down to the distance between device and router, which is complete bull because I live in an extremely small flat with paper thin walls, so the signal should not be a problem at all.

    Even on a cabled connection I still struggle to download and stream. At most I can download things at 1-2mb/s, it takes a RIDICULOUS amount of time to download large games so I often have to leave my PC on overnight to let it download.

    My sister and her partner have Lightstream and Netflix STILL buffers for them. I can't even say that maybe it is so bad because there are a lot of devices connected to the router because there isn't.

    KCOM is awful. Extortionate prices for extremely slow and frustrating download and upload speeds; even on Lightstream. Please, if you can save yourself the hassle and stress and AVOID this TRASH company.

    Other ISPs if you are reading this, please battle KCOM and start offering your service, take over the phone lines in Hull; we all need you!!!
  • Reviewer
    Location
    Hessle
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Service is great except the pricing. £52 for 400Gb limit. Extortionate!! Comparable services elsewhere are so much cheaper. The only difference is FTTD (Fibre to the door) rather than FTTB (Fibre to the box) but I'm not aware that this is creating a marked improvement. Need to sort out prices but very happy otherwise.
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Awful company. if you reading this chances are you do not have a choice of broadband provide. Kcom recognise this and squeeze their customers for everything. Customer service is constantly sub par
  • Reviewer
    Location
    Hull
    Reviewing
    KCOM
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Kcon offer Utter Dog **** Broadband
    Very expensive
    Slow
    Unreliable
    Poor Tech Support Staff
    No choice (Monopoly)
    COULD IT BE WORSE !?!?

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.