134 Customer Reviews over 14 pages
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2021-05-07
- Comments
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I changed from 6Mbps pre-Lightstream to 214Mbps with Lightstream and changed from HDD to SSD a year later, making my laptop feel faster than when new. I get about 70Mbps using wifi, which makes it pointless, except for phone and tablet. The only drop-outs I get are from the network adapter in my laptop. It's rarely ever a KCom problem. I'm very happy on all counts.
- Location
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- Location
- Hedon, Hull
- Reviewing
- KCOM
- Date
- 2021-04-01
- Comments
-
Utter crap. I was with BT before this and I sure miss them. 130k download speed, when it isn't dropping out and when I complained after a little while they closed the live chat and had the cheek to send me an sms to say that the problem had been solved to my satisfaction. I'm cancelling and they can take this rubbish away. They are nothing but con merchants and only interested in taking peoples money and laughing at us
- Location
-
- Location
- ??? Do you need to ask????
- Reviewing
- KCOM
- Date
- 2021-02-16
- Location
-
- Location
- Brough
- Reviewing
- KCOM
- Date
- 2021-01-24
- Comments
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It is a total failure. Low quality service keep freezing internet streaming with low quality of support team who do not enough expertise to solve the basic issues. Parental control is just not working at all.
- Location
-
- Location
- Kingswood
- Reviewing
- KCOM
- Date
- 2020-10-01
- Location
-
- Location
- North Ferriby
- Reviewing
- KCOM
- Date
- 2020-09-16
- Comments
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I can’t understand most of these reviews. I have been with kcom all my Internet life (1990,s) and never found it to be slower than anyone else I knew, that had different providers. My nephew who lives in Doncaster & has Sky Fibre thinks ours is amazingly fast. We have had unlimited download through these unprecedented times and it has not suffered whilst watching Netflix, Disney, YouTube & playing Xbox.
Great fibre broadband at fast speeds 220mbs.
- Location
-
- Location
- Beverley
- Reviewing
- KCOM
- Date
- 2020-08-03
- Comments
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Everybody i know has the best package kcom have to offer however, everyone whom i have discussed this issue with is highly displeased at the regularity of the connection going out for no apparent reason. Even when it is not down, the connection is very poor and nowhere near the promised speeds.
- Location
-
- Location
- Cherry burton
- Reviewing
- KCOM
- Date
- 2020-07-31
- Comments
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Wi fi intermittent, no resolution from sales team . Sent numerous emails threaten closure of contract … The last payment they moved forward 5 days so they could secure another payment. Customer service Nil , Techinoical assiatance Nil ...Avoid like the Plague
- Location
-
- Location
- Holt
- Reviewing
- KCOM
- Date
- 2020-06-10
- Comments
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Kcom is a total disgrace they have had a Monopoly in Hull for 109 years where the GPO never put the network in and BT still don't exist at all! Now these twats wanna go National well they are useless so avoid Kcom like the plague!
- Location
-
- Location
- Kingswood
- Reviewing
- KCOM
- Date
- 2020-02-17
- Comments
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Despite living right in the middle on a FTTP postcode, I am unable to get FTTP - as I live in an apartment.
KCOM have given me all sorts of exceuses as to why they can't install, blaming the landlord, the building management company and an undefined health & safety issue(!) for denying access despite me contacting both the landlord and management company and being told there is no issue whatsoever.
It seems KC just don't want to incur the expense of installing the cable to the building as they'd need to dig up the road in an area where every other house already seems to have a fibre optic line to the door.
Despite also allegedly offering FTTC, they don't offer it in this area. So I'm stuck with a pathetic and obscenely expensive connection.
I'm paying £45pcm for an unlimited data 4 mbps DSL connection - so pretty much the same price as a neighbours unlimited FTTC connection, despite being a fraction of the speed and utterly useless for downloading software, games or patches.
It is barely adequate for two users streaming films.
You'd be looking at £19.99 anywhere else, but there aren't any other providers in the area. Aren't monopolies great?
The only positive is it seems reasonably reliable, but being reliably slow and useless isn't a going to win any awards.
- Location
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