134 Customer Reviews over 14 pages
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- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-08-09
- Comments
-
Horrendous business and the customer service is even worse. KCOM make the most simple task overwhelmingly complicated but the most traumatic experience was when I discovered they had charged me over £400.00 for a property that I moved out 6 months prior. Despite calling them and confirming in writing that I was moving out of an address, they failed to honour the cancellation and continued to bill me and take money out of my account. Businesses like KCOM prey on vulnerable customers and they get away with it because the likes of BT, Sky etc have not invested into Hull. KCOM should not exist as a business. Also an individual called Laura in accounts is abysmal at her job - she cannot answer a direct question, but worst of call, cannot explain a bill.
- Location
-
- Location
- Hornsea
- Reviewing
- KCOM
- Date
- 2022-07-25
- Comments
-
The worst company I have ever had any dealing with!! Door to door salesman called and I agreed to KCom installing Lightstream Broadband: Full Fibre 100 system at monthly cost of £24.99 a month with no installation or activation cost and my existing contract paid off. KCom sent me an order confirmation staing monthly cost of £39.99/month and £24.99 activation fee! I have now spoken to 3 different members of their ‘customer services’ team; on the first two occasions they promised to send me a revised contract with the correct details. It seems they can talk the talk but unable to deliver on what they promise! Today I spent 41 minutes speaking to the third member of their ‘customer service’ team who at first couldn’t find my address or account and then said it had been put in the wrong place. After several ‘I’m going to put you on hold while I speak to a colleague and a final put on hold whilst his manager took a look at it, I was cut off!! Stupidly I thought I would give it one more try and called again and after waiting 26 minutes for my call to be answered I was cut off again!!!!!!!!!!! I have now spent 115 minutes of my life trying to rectify KCom’s inability to send a simple contract by email.
KCom are either totally incompetent or an outfit of scammers and I really should have taken note of the online reviews of this company, most of which are awful
I have now cancelled the fraudulent contract and the bank direct debit (which they set up on the first day!)
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-05-28
- Comments
-
To say I have been traumatized by kcom is an understatement, I was formally on kcom then I moved houses.I have been calling Kcom to get engineer appointment 2 weeks before moving!
4weeks after moving it’s still the same story, I have been without internet for 4weeks , calling kcom almost everyday, initially they said they couldn’t find my building, I went as far as the builders calling them to confirm the building exists.
They finally confirmed the building 2weeks ago but since then it has been that they are unable to book an appointment on their system!
Each time I call different persons he promised to call back to update me but no has.Half term is approaching and no internet for my little one
This is really appalling after 6weeks.
Who knows an alternative reliable broadband in hull?
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-05-17
- Comments
-
The instability of the network in my house is worse than using a mobile data service. Losing work and crashing games.
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-03-23
- Comments
-
Rubbish service poor customer service overpriced rip off merchants
- Location
-
- Location
- Barton upon Humber
- Reviewing
- KCOM
- Date
- 2022-02-02
- Comments
-
Switched from Sky 2 weeks ago. Install wasn’t carried out on time was a week before it was completed correctly. Then once connected good speed but constantly dropped out. Unable to use any device or watch any of my usual programs through apps such as Netflix etc. Dial up was better!! Shocking to think that this business has a Hull monopoly. It has been cancelled today and I will be returning to Sky…..
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2022-01-27
- Location
-
- Location
- Cherry Burton
- Reviewing
- KCOM
- Date
- 2022-01-25
- Comments
-
Had Lighstream now for three years since moving to the area. A consistent fast connection, prices a little high, but no complaints.
- Location
-
- Location
- Hull HU7
- Reviewing
- KCOM
- Date
- 2022-01-20
- Comments
-
I have the 300mps package. On average I only get 70mps.
Absolutely rubbish
- Location
-
- Location
- Hull
- Reviewing
- KCOM
- Date
- 2021-11-18
- Comments
-
Poor service and poor customer support
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
KCOM are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and KCOM.