1,612 Customer Reviews over 41 pages
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- Location
- West Sussex
- Reviewing
- EE
- Date
- 2013-08-15
- Comments
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Pay as you go data sim. Overall coverage and speed is good, however. The web site is rubbish and topping up or buying more time is unbelievably painful and unreliable. I have been without service for days at a time because I have been unable to purchased more time. The customer service really is an absolute joke. They commit to do things such as refunds or add extra time and then do nothing. They promise to fix the issue and call back but the issue is not fixed and the call back never comes. I have spent over 4 hours on the phone to the CS centre over the last 3 months. The representatives do not know the system and give misleading or just plain incorrect information. The merging of these organisations has been a fiasco for customers. This company is the single most frustrating organisation I have had the displeasure of dealing with. Do yourself a favour, look elsewhere for your mobile services.
- Location
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- Location
- Bonnyrigg
- Reviewing
- EE
- Date
- 2013-07-30
- Comments
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Recently moved to EE from TalkTalk. Broadband speed is over 100% faster. No evidence of speed being managed at peak times, as was very noticeable with TalkTalk
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2013-07-25
- Comments
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NOT FOR DOMESTIC USE. The broadband speed gets choked on evenings and weekends (any time im not at work basically) and the service organization is terribly unreliable, i attempted to change address with EE, to be told i couldnt be set up till 4 weeks later when an engineer is available. Didnt turn up (i was told the appointment had been cancelled 3 days before, no one even pretended to have tried telling me) and i had to wait another 3 weeks. this is among several other occasions of disappointment, therefore i would not recommend EE, as you will find yourself with a leaving fee of £29.96 WHETHER YOUR OUT OF CONTRACT OR NOT.
The only good thing was the customer service staff who seemed to be doing their best, always polite but it gives me the feeling they are only there to take the heat for the higher disregard of customer satisfaction.
- Location
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- Location
- Sheffield
- Reviewing
- EE
- Date
- 2013-07-15
- Comments
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Rubbish with choking at peak times..cant even listen/watch youtube without constant buzzing due to streaming restrictions,ie slowing speeds due to 'traffic management'at peak times !
Sorry,but avoid if you use torrent/streaming sites !
- Location
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- Location
- London
- Reviewing
- EE
- Date
- 2013-07-15
- Comments
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From the day I odered the broadband til now has been nothing but endless problems.
Took them THREE WEEKS to "set up" absolutely NOTHING. Everything is done remotely yet they couldnt activate my broadband any sooner. What kind of diabolical service is this? If you are selling a product stating that it will be activated in TEN days, ensure it will be activated WITHIN TEN DAYS!!! I don't understand how on earth it can take so long for them just to activate my broadband remotely! They don't even need to send an engineer to the property to install anything. Broadband is extremely slow and constantly disconnects. Was told I would have a broadband speed between 6-12MB. I'm barely getting 2. Will be putting up a fight to get out of my contract early. I see no reason as to why i should pay for a service I'm not even receiving. STAY CLEAR
- Location
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- Location
- Torpoint
- Reviewing
- EE
- Date
- 2013-07-07
- Comments
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My issue with EE is the very poor service when dealing with a telephone landline fault. The relationship between EE and BT appears to be very unreliable as it took over 2 weeks to resolve a straightforward defect. All evidence of the fault pointed to the exchange but this was not tackled until 2 home visits and persistent pleading from me to the 150 help desk.
- Location
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- Location
- Bournemouth
- Reviewing
- EE
- Date
- 2013-02-25
- Comments
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Very poor Internet service , constantly problems with EE, interruptions in service every time I use it whether using my pc or iPhone. Incredibly long waiting times with customer services , patronising Indian call centres , cannot wait until May when my contract finishes.
- Location
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- Location
- whitstable
- Reviewing
- EE
- Date
- 2013-02-10
- Comments
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After being with sky for many years , decided to go with freesat , which put up the cost of the broadband , then got a call from EE offering the same deal as sky but for £24 inc vat which was a saving of £140+ , so after a lot of thought made the switch , broadband and telephone was 4 days late due to sky acting up , staying that l could not switch until my next payment date had passed .
Anyway have nothing terrible to report , broadband and phone up and running (7203 kbps) ,speed slighty better than sky.Have contacted customer services twice , also polite and helpful also 0845/0870 numbers are free ( sky charge for these ).
- Location
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- Location
- East London
- Reviewing
- EE
- Date
- 2013-02-02
- Comments
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Very dissatisfied with the service I am receiving. My broadband speed is 0.25mb and after complaining over 8 times by phone to their call centre, I am still waiting for something to be done, all I get it promises.
- Location
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- Location
- Castle Donington
- Reviewing
- EE
- Date
- 2013-01-22
- Comments
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I am limited to ADSL broadband and use to be with Sky Connect who gave 6mb off peak which dropped to less than 1mb between 5pm til midnight which rendered it useless! The switchover from Sky to EE was painless, having received their Brightbox router in the post in good time. The wireless Brightbox router performs much better than Sky's and I now get speeds of between 9-15mb 24/7 so i'm very satified indeed considering it's ADSL.
- Location
-
- Location
- London
- Reviewing
- EE
- Date
- 2012-12-22
- Location
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- Location
- Argyll Scotland
- Reviewing
- EE
- Date
- 2012-12-11
- Comments
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I switched over from aol and it took almost 7 weeks to get up and running but I have had nothing but trouble ever since. Patronising technical support /customer service from the Indian call centre who are forever putting me on mute or hanging up when they can't fix the problem of intermittent connection and terrible speeds ready to cancel.
- Location
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