EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 2079 customer ratings since 2019-01-29 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1446 Customer Reviews for EE

Reviewer Location Reviewing Date Ratings
Don't get EE broadband. I paid for the most expensive package and they are currently giving me below the standard package speeds. I was getting 74mps down speeds before now all of a sudden for the past 2 months i'm getting a download speed of less than 2mps and being charged for 76mps.

I am almost certain they are throttling my line. All speed tests are consistent as it is showing the same speeds no matter what time of day, this is proof that there is throttling. All web pages literally become crippled if I download ANYTHING, the only reason i'm getting 2mbps download is because of IDM if I download normally it is kbs speed not mbs.
I called them and they are pretending the line is "fine" when thy know they are throttling/capping it.
Now they are saying they will send an engineer out.... and wont bother with over the phone tests...probably so they can try and charge me £50 by claiming I've down something on my end.

DISGUSTING that companies get away with this ish.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London EE  
Would give zero stars if I could. The internet is useless, often can't even connect and cuts out in the middle of watching a video (for example).
Have complained multiple times, but because my speed test (when I can connect) is within the promised limit they say everything must be fine so they can't do anything. The speed test doesn't account for being unable to connect. It also doest seem to be possible that we are receiving the said speeds as if the internet does connect it is painfully slow (2 minutes to open a simple email, no pictures).
Have been holding out before leaving to get fibre optic, unfortunately EE are the only ever providers currently in the area!
Can't put up with no internet any longer, using all of my mobile phone data to hotspot when I need to work at home is unacceptable. Will be leaving EE today.

TL;DR: DO NOT GET EE INTERNET. IT DOES WORK AND THEY WON'T DO ANYTHING TO TRY AND FIX IT
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester EE  
My ee router packed in earlier this year never had any problems with the old one now on to our second new constantly goes off just got our new today 02/10/2017 still the same only got this one after many phone calls and a engineer visit he recommended ee supply a new one my contract ends soon I will not be taking out another one all I get told is you should get fibre optic broadband wouldn't be surprised if they are intentionally slowing down the service dial up was quicker dont get ee broadband
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Northumberland EE  
Get slightly more then we pay for, year and a half with no issues apart from bad writing in the property which wasn't their fault. Switched from sky when we was getting awful internet.
Only downsides are their terrible site and they're not the cheapest
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Thurrock EE  
Possibly one of the worst product experiences I’ve ever had. Was told a minimum of 1mbps download, up to around 4mbps. Actual download was about 0.01mbps. (That’s slower than dial-up). Reliability is a joke. At peak times you should expect it to cut out about once every ten minutes.
I can’t rate this product badly enough. If you decide to use it after reading this review - more fool you.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke EE  
Only get reasonable speeds at low usage times. As soon as it hits a peak period you may as well not bother.
I pay for 38 mb Fibre and currently getting a download speed of 2.08 mb.

When calling I just get told they cannot guarantee their WIFI speeds, only ethernet...

I would not recommend EE to anyone. AVOID
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bournemouth EE  
It is rubbish doesn’t even connect to my sons Xbox and always disconnects DO NOT GET IT !!!!
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Scotland EE  
I have been with EE for 6 months after switching from BT.Conection cut off every night between 6 and 8 pm. Customer support polite and helpful but not able to solve problem so far.I suspect BT are responsible as they control the line.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    1 star
cumbria EE  
So very disappointed with EE broadband. They have made it clear they are not big players as a supplier. We regularly get new routers - the light box that doesn't last long. Very awful. Cannot wait til the contract ends - we will be leaving EE broadband. Please, if you have not yet bought EE broadband then DON'T!!! Waste of time, money and effort.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
London EE  
The worst customer experience I have ever had with a company. tried to move broadband when I moved house and took over a month. Was misinformed about progress and what the issue was several times along the way and now the broadband speed isn't great. no acknowledgement from them that my experience was awful and seemed happy to then try asking me to upgrade to a better service. Avoid at all cost. when my contract expires I will be switching. they should be ashamed if they think they are offering a good service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
Ridiculously low broadband speed and although told when I committed to the contract it was the best I could get because no fibre in the area I have found Virgin can provide much better service with cable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Trimley EE  
Don't get it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kirk Merrington EE  
The speed of the fire is terrible, I dread to think what normal broadband is like, constantly cuts out for no reason, I have been with sky, talk talk, virgin and EE are by far the worst provider I have ever been with. Id rather go back to dial up, stay away, if your looking for cheap broadband go with talk talk or plus net. Just awful connection and speed.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bristol EE  
Am with ee for both broadband and mobile, no issues with either. Good mobile coverage - internet too new to comment on speed/ reliability but so far so good. Moved from Vodafone recently. EE Probably the best customer service I've ever had- in stark contrast with Vodafone who I hated having to deal with. You get to speak to someone within minutes and they are helpful and communicative and happy to put things right. Would confidently recommend ee to friends and family. P. S. I'm not being paid to write this
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
BRISTOL EE  
Often using phone access 4g.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cowdenbeath EE  
Up to six weeks ago I would have rated EE broadband (Up to 38mbs) as 5 star, always reliable and good customer service such that I have renewed contracts several times. In the last six weeks my speed dropped 1Mps per week from 26Mbs to 15Mbs where its now bottomed out out. After checks, tests etc it turns out that EE have altered the line IP profile to just above 15Mbs so in layman's terms this is capping the line and means that I can no longer achieve a speed within the sold range of 16.5Mbs to 42.5 Mbs, ok now this is where customers need to be careful, EE detailed in the small print that at busy times etc the speed may drop and detailed a minimum contracted speed on 11 Mbs, therefore their stance is its within contract. I find it amazing that a company is allowed to cap the speed below that of the range it specified when its nothing to do with a line busy, just an organisation treating customers unfairly. I'd advise anyone to check the minimum guaranteed line speed or you may end up paying for fibre and receiving a speed of normal broad band.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    4 stars
Luton EE  
Spent £400 on a games console, however can't play online... speed is bad and inconsistent drop under 1mb/s download Speed all the time. When I get 3 mb/s it's around 3am but apart from that always bad. I switched from post office to ee. Would rather chop off my toes than stay with EE
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Midlands EE  
This is the worst broadband I have used or in the UK. The speed is so slow and most times no connection. Customer service cannot do anything to help all they do is to keep on the phone for very long time and be transferring you from one department to another. I have used sky in the past before switching to ee. It was a mistake I've been regretting since I joined ee. I can't wait to finish this rubbish contract and run back to sky.
However, I have written a formal letter to ee that I will stop paying the bills if I don't get the value of what am paying for.... May we end up in the court.
EE broadband the worst you will ever ask for.
  • Customer Service
    3 stars
  • Speed
    2 stars
Kettering EE  
as of now I have had 5 ee routers all keep going faulty, We have just found out the problem!!, I am a ham radio and have got a hf antenna on my roof and according to bt it is my radio that is blowing the routers with rf affecting the routers, because ee only supply cheap routers they are no good for me, ee want me to buy a 3rd party router and they will pay upto £50, but as I have told them if that router goes faulty in 12mth time will you buy another one NO they say ??, I am on a 18mth contract and they will not let me go with out paying them £105 "half of what I owe", it is not my fault if the routers are not up to the job.
I did not have any problems with other suppliers IE sky/talktalk, I think the only way round this is to stop the dd from my bank as the customer services are useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
rotherham EE  
Switched to EE from BT. Although I was happy with BT, it is very expensive. What a mistake! from literally the very moment we switched it all started to go pear shaped. I like to stream films but had to cancel now tv and net flix as it never worked so wasn't worth paying for. Every time I phoned nothing was done. I'd say it was usable 20% of the time. The only thing that was different from bt was the hub of which we had 3 from EE. For the las 3 months of my plan I didn't have to pay as I was so appalled by then and annoyed as I was paying for something I wasn't getting that I told them I'd cancel the direct debit anyway and wouldn't pay another penny. After all if this was electricity or gas I'd be sat in the dark freezing. Switched back to BT and from the moment of switching everything started to work ok again. Moral of the story- you get what you pay for.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South Yorkshire EE  
EE has become hopeless recently. I am on 38MBPS fibre contract, but usually get 12 to 15MBPS. For a brief moment last night I got 23MBPS but it didn't last. Gaming is a nightmare - the PS4 drops out, while the smart TV regularly freezes. Can't get anyone to answer the helpline due to 'high demand'. I want to throw my dinner at the TV when Kevin Bacon does his adverts.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
SE28 Thamesmead EE  
Michael in Tyneside North call centre was absolutely fantastic today.
EE have been superb since we changed over to them.
Highly recommended
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bracknell EE  
Just upgraded to Fibre Optic And although process too two days longer than panned all went smoothly.Speed everything promised and EE answered all my questions without any hassle.Cannot understand all those complaining abou EE.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Bournemouth EE  
Difficult to get clear information about packages from the website. bad customer service experience
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
Moray EE  
EE have become very poor in all areas that I have been unfortunate enough to bare witness to.
Their internet speed is ok when it works and is fine to stream using Youtube but it intermittently goes down for several hours at a time with no known cause. I expect more than this from my isp! I left talktalk because they were even worse, now EE are slowly sliding down the same route that talktalk did: Too many customers, not enough of the customer's money put into the infrastructure necessary to provide the customers with the reliable experience they expect for the amount of money they are paying.
I left EE's phone network because their pricing structure was designed so that I had to spend at least £15 a month to get usable internet. If you opt for the £10 option, you get 10mb a month (yes, that's right, 10mb in 2017!) of internet for your smartphone. my phone uses that communicating with the fb server once. 10mb is an insult and is the reason you no longer receive any money from me for mobile services. I expect better service than this for the money I am paying and if you won't provide it, I WILL go elsewhere. If you don't have the infrastructure to take on new customers then build new infrastructure or stop taking on new customers.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Wrexham EE  
Traffic manage the hell out of it, always drops out. Meant to be getting 17mbs but 4G works a hell of a lot quicker!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I have to say I'm absolutely appalled at your company I was going to leave EE broadband and go to talk talk but you guys persuaded me to stay so I did a terrible mistake on my part I have been without internet now for a month and despite continuous phone calls from myself to you this issue still hasn't been resolved your customer care staff have done nothing but continuously fob me off this is the worst company I've had to deal with and will ensure that my review of your company is put on social media sites and my friends repost it to save someone else having to go through what I have you do not care about your customers only how much money you're getting from them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster EE  
It loses signal whenever I'm gaming
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Manor Park EE  
Awful service. Awful customer service. Internet looses signal
constantly with EE blaming BT. Avoid at all cost
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Milton Keynes EE  
I was supposed to have a 4GB max sum plan that I could use abroad, however, they never set me up for abroad roaming so now my phone is set to the wrong time and I can't text, call or use data abroad. It's annoying as I don't even get the he message to confirm i'm in another country. The workers also don't know what the he here talking about. I asked about my plan and they said it wasn't for abroad, yet when I checked it was. I called again and they said it was. They have no idea what they are telling thwir customers and are not fully educated in what they inform. It's devestating.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
Las Vegas EE  
So far:
48.5 hours of chasing EE
4 days off work
22 of above hours on phone
Affected my sons birthday waiting in for an engineer that has not turned up that despite confirming it EE didn't book with BT.
Service is intermittent, drop out, latentcy is is no less than 90 but typically between 200-450.
After CUBE engineer (a clueless fob off way of charging you for a defect in your house) They claimed it was a defective router, and that it would take a week, so I buy a decent TP link one and guess what it also doesn't work.
EE finally admitted BT have known the fault exists all along.

Call centre is in Plymouth, the staff are apparently helpful however I was fobbed off for more than 2 weeks of the last 4. But they are still charging me and my EE mobile boost box doesnt work as a result due to lack of reliable broadband. Ive moved 6 times in 5 years and the reoccurring theme of shoddy broadband keeps coming up, but this is by far the worst yet.
Its seriously affecting my ability to trade Iam sick of it. Update whilst typing this another BT engineer, another day to wait and 'monitor' the line. Offered free exit but what does that solve, ill still be connected the the same line and the same box and exchange, and served still by BT openreach who are incompetant morons.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
PLYMOUTH EE  
AVOID! only went with them because my phone contract was up and i would be getting the internet cheaper but MY GOD what a mistake that was! the speed is appalling! cant get out of contract for 18 months and im gutted its diabolical, they said it would be the same speed as BT but thats rubbish. Honestly dont do it people, stay away from EE broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
High Wycombe EE  
Terrible, when first installed the connection was poor, I called customer services and they said I should buy a booster. I live in a town so not exactly in the sticks. Ive been having problems again lately and they said they needed to send an engineer out. Failed to show twice, had to wait in half a day both times. Now on hold and have been for 40 mins trying to get through. To put salt in the wound they issued my bill today.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
North east EE  
So impressed with EE. I have been a customer with them for 3 years and nothing but fantastic customer service. I just spoke with them regarding moving house... was expecting a lengthy phone call to arrange. Took a few minutes and everything was sorted, no charge, no fuss, just fantastic customer service. Would definitely recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
South West EE  
EE broadband is absolutely rubbish. I only went with their broadband because I was renewing my phone contract at the time and they offered me a better deal if I went for their broadband. Worst mistake I could've made, I still have 1 year left in my contract and I'm better off using the 4G on my phone than connecting to my home broadband. EE customer service is absolutely useless and I would've give them the time of day. They messed up my phone contract, I've never been so frustrated on the phone until I spoke to them so I now refuse to ring up EE. It's a shame because their phone deals are good but I can't imagine myself staying with them due to such poor service. I cannot wait for my broadband contract to end so I go elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ampthill EE  
AVOID!!!!
Worst customer service
Service does not work
Sent engineer to fix the problem but it was all due to the line exchange as I explained over the phone to the support team. It took the engineer over 4 days to make an appointmnent.
They now sending me a bill but we have so far never been able to use their broadband since it never worked. So what is this bill about? I called them and surprise! their computer is down at the moment.
Never again will I use EE !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wales EE  
We changed over to EE 3 months ago.
EE cut us off completely every evening around 9.pm. We have no internet until the next morning when we have to reboot our modem. An Open-Reach engineer set us up with a BT modem, which worked fine all weekend no cut off at 9pm. So even though these reports from Open Reach are going through to EE, they are totally ignoring the findings.
EE keep sending out engineers and then closing my case.
Open reach engineers have reports regarding this issue and EE are not doing anything about it.
I would also mention that Alana was allocated to my case last week and assured me she would ring me on Saturday, she still has not……………..
My complaint has been escalated and then closed, it seems EE have no intention of resolving this problem even though they have the reports, they are dismissing my case, hoping I will go away. I know there are lots of other people in this situation; we need to contact Advertising Standards Agency and Trading standards.
We are paying for a service that we are not receiving.
Our service from EE is not fit for purpose, so EE need to offer us a price reduction or free us from our contract.
If you get nowhere ask for a deadlock letter, I shall be doing this next.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ystrad Meurig EE  
AVOID!!!
I almost made the mistake of switching to this clueless provider who cannot even get their activation dates or order processing right. Thanks to EE I am now without broadband or phone service. When I contacted them their excuse of a customer service team leader did nothing but aggravate the situation further. I wish I had read their reviews before even thinking of joining them. I have complained to Ofcom and will not be touching these EE jokers with a 10 foot pole!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk EE  
This company is RUBBISH!
Was called before end of previous contract, offering decent sounding upgrade from bb to fibre

The seamless switch took 2 weeks, leaving me with no service. BT engineer was called out and fixed the issue externally. Imagine my surprise when ee took £195 from my bank account for the call out!!!

Service was sold as guaranteed 38mb, never achieve more than 20. When i questioned this with ee, they told me it is only 38 when you're using a cable connection, not wifi - funny how they forgot to mention that when they were selling me the product

Would definitely not renew with them, but am now stuck in a contract :-(
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cumbria EE  
Absolutely god awful. Literally the worst internet i have ever had. Every ten minutes i have to reset the router just so i can stay on WIFI for another ten minutes.
AVOID EE AT ALL COSTS!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belfast EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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