EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3.1 stars

Based on 2671 customer ratings since 2018-06-20 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1413 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
EE are liars. they misinformed us about fees. We have sent a letter with our lawyer and they do not answer. they are misinforming to get you to sign a contract with them. they do not answer in their online chat, there is no way to call them directly and in the messenger chat they are just telling that they want to help and actually they are not helping at all
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Guildford EE  
Really, don't touch them with a barge-pole. My fibre broadband has now been off for a week. When you call their support line you get a 'unusually busy' message every time and wait 20-30 minutes to get through. I've been told a BT engineer has been organised only to phone up three days later and be told they are just organising it. If one does come this time and fix it straight away it will have been down for 10 days.

Go elsewhere, really..they are awful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bradford EE  
How can EE continue to trade? How can this company call intself an Internet Service Provider with downloads so unreliable and slow? This company should have been prosecuted under the Trades Discriptions Act. EE is an absolute disgrace! A lot of the time I have NO internet connection and when I do I am lucky to get 1MBPS download speed!!! Dial up is quicker! Customer Services is a joke....primed to expect endless complaints and thus completely immune to them. This company must be AVOIDED AT ALL COSTS!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe EE  
Webpages begin to load then stop on any device, whether using Wi-Fi or direct Cat5 connection.

Talking to customer services, is so painful, they run a basic line test and then say everything is ok, and state nothing they can do.

I have now tried 3 modem/routers, a range of different DNS servers but the problem continues.

I never had this problem with BT Fibre ( yet they are now the same company ) only with EE.

Avoid !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Dorset EE  
The worst broadband in existence!! I can go for days without the ability to log on. The download speeds... when logged on are so slow that the internet is unusable!!! It is that simple. Complained to EE so many times and yet nothing is done. Oh yes!!...it works great at first, for the cooling off period, and then it drops off week on week until it can't be logged on to or downloads are below 1MbPs. That means that you cannot even get to emails. It is impossible to upload/download email attachments, stream and game.....Impossible. EE IS ONE BIG RIP-OFF JOKE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
Bradford EE  
Joined in January 18 fast signup 37.6 speed, (i am less than a mile from the exchange and 80 yards from the fibre box), after a month i dropped, and has done so month after month until i am now on 29 has levelled out now but its no good to me as i have three kids who play online games and it does nothing but lag. By comparrison BT was 38 but spiked and dropped last year, TalkTalk was 38 and solid. Fobbed off by EE all the time told its my telephone line, only another year to wait till i can leave, the only plus side is that i paty £27 a month, downside is the connection is as bad as the company, they should stick to mobiles.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
York EE  
EE is Abysmal. ABSOLUTELY ABYSMAL!!!! Often I simply cannot log on! Then downloads hover around the 1Megabite per second mark. Unbelievable! All that I was promised has not materialised. I cannot use one device, let alone mulitples. I often cannot access my emails. It is impossible to watch a video and as for linkin up with my Amazon FireStick....well that's hit and miss, with buffering, freezing and always defaulting to the most basic definition. I have quite literally lost count of the number of times that I have complained to their idea of a customer services section. Nothing....but NOTHING GETS DONE!!! In a Nutshell... EE is absolutely ABYSMAL!!! I cannot wait to get out of contract. I may even pay to exit, that is how numbingly bad EE is!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff EE  
Terrible service slow speed it's like dial up all over again but at least with dial up I could get online. As for customer service very patronising and rude telling me I'm going to get the same speed broadband when I go to my next provider. Haha don't think so EE talking load of rubbish as usual just like your broadband haha

luckly I'm within the cooling off period so I have left and gone with amother where there is no attitude from customer service and can provide really good broadband and no dial up speed
Stay away from EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
EE is HORRIFIC can never go on PlayStation because it is slow now i mean ive never experience broadband like this if you can call it that .You cant cause i cant get on the Internet they just take your money which im going to refuse payment if they dont sort it.Iget 6kbps not 5mps like they tellyou DONT GET EE.
Whitchurch EE  
Terrible service slow speed it's like dial up all over again but at least with dial up I could get online. As for customer service very patronising and rude telling me I'm going to get the same speed broadband when I go to my next provider. Haha don't think so EE talking load of rubbish as usual just like your broadband haha

luckly I'm within the cooling off period so I have left and gone with amother where there is no attitude from customer service and can provide really good broadband and no dial up speed
Stay away from EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
just joined ee great customer service,up and running in no time.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
norfolk EE  
Absolutely pathetic Broadband.
Absolutely pathetic downloadspeeds. Absolutely pathetic ability to even log on a lot of the time. Absolutely pathetic ability to stream, use more than one device or game. Just rubbish. Absolutely pathetic customer service. EE Broadband is just Absolutely pathetic
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worksop EE  
As many other reviewers on here have said, EE broadband is awful. Foe example, if you're trying to watch a music video on youtube it will usually default to lowest available playback quality and even so will usually have to pause two or three times during playback to buffer for an average 4 minute track. Download speeds vary and are inevitably so slow as to be unusable at night, though they will occasionally reach 5Mb/s (according to windows) at random times of day and night, at best. But that is, of course, if you can actually connect in the first place to the box EE give you. Probably 50% of the time it doesn't even appear in your list of available networks (when using wireless, which is the only practical option for me). So there is the game of constantly re-setting the box until it decides to reappear. Some people on here have said EE is like going back to dial-up; I would say EE 'broadband' is worse than dial up - though slow, dial-up was more reliable than this crap. If you're thinking about EE as a broadband provider - don't.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Spondon EE  
EE broadband is an absolute disgrace! Everything you must expect from a quality ISP is completely missing with EE. You cannot log on, then downloads are super slow, you cannot watch a video/movie because it freezes, emails cannot be accessed, gaming is impossible and it is impossible to use more than one device at a time!!! Technical department is useless!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hyde EE  
I cannot find the words to describe my frustration and anger at how awful this company is and how useless and unusable EE broadband is. I have just managed to get it to work after 48hrs of no internet AGAIN! THIS IS THE 16TH TIME THIS HAS HAPPENED IN 4 MONTHS!! I sometimes cannot even log on. When it works....WHEN...it is appallingly slow and I often use my mobile phone instead. My previous ISP's gave me non of these problems. EE's service department always have an excuse buy no reason and the promises that where made to me when I signed up for this EE contract have nowhere near been met. I( will never use EE again. AWFUL COMPANY!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Withnell Lancs EE  
Shocking braodband. Opted for fibre and it is slow and intermittent. HATE that I'm locked into a contract because it is nothing short of dire! I now use more mobile data.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
I am not usually a person that likes to write reviews but I felt that at this occasion EE deserved it, I have been wifh EE for 18months now, I was due for an upgrade an the person that helped me with this process was absolutely fantastic an honest about the deals they had an whether it was worth me paying extra or not, after upgrading I found that my internet was slow even though we increased the speed, got talking to them again an again the person I spoke to was extremely helpful, talked me through a few steps that increased out speed even better than before an she was super friendly an patient as at some point I didnt have a clue which plug goes were, I highly recommend EE for their customer service, boradband service an prices
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
london isleworth EE  
Total garbage company with the slowest broadband known to man. Add a price rise mid contract. Add to that rude incompetent and blatantly dishonest customer service. If anyone here seriously has a good word to say for EE broadband they must be working for the company. This many damming reports cannot be wrong. AVOID EE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
If only I could give no stars or better still minus stars for this disgusting excuse for a broadband Internet service provider. Snail pace download speed. Totally unreliable. You can guarantee being unable to log on. Buffering and freezing video streaming is the norm and as for their joke of a service department.....just don't go there!!
AVOID EE LIKE THE PLAGUE.!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crank EE  
Have no complaints with EE whatsoever. Great speed, helpful customer service (in this country). After being with Virgin for many many years, the last few with appalling service, EE have so far done us proud. Would definitely recommend.
  • Satisfaction
    5 stars
Stourbridge EE  
DO NOT GO NEAR EE BROADBAND!! I would It is appalling!! Crawling pace download speeds and utterly inept customer service. Frequently it is down. Dial-up speed downloads and uploads are impossible. Reviews here are correct, it is around the 1Mb/s internet speed. Laughable!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nuneaton EE  
Completely useless. Loads of nonsense apps of no meaning or value. Slow response, ugly control box and cheap looking remote. Really clunky awful low resolution menu display. God knows how to get the free champions League football I was promised in the shop. My patience may not stretch to trying to contact someone about my dissatisfaction
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Riding mill EE  
This is appalling broadband. Doesn't work a large chunk of the time, and when it does, sometimes it's so slow, it's easier to switch it off and tether to the 4g on my phone. Avoid if other options available.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Muswell Hill, North London EE  
Seeing so many unhappy customers i consider myself as a very lucky guy. I was switched to EE from Sky in 14 days. The day when I suppose to be connected there was some kind of issue and i was not connected after all. I called customer service. I took me less than 2min to speak with lovely lady. She explained that usually problem like that is being sorted within 2 days. Fallowing day I came back from work and internet was up and running. I have fibre plus 67 mb/s and I get 74 mb/s every day. No issues with EE what so ever. I would recommended EE broadband.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Tamworth EE  
The worst possible service i had ever got!!

I paid for a a pack with cellular data i couldn't use because of a problem on their end and they didn't manage to help me fix it.
and when i asked for a refund they just tried to wear me down and avoid talking to me.

Really poor service, the worst i had ever experienced! never use them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
UK EE  
The worst broadband company ever! Speeds average 1mb/s! USELESS!! EE cannot deliver an adequate broadband and simply hide behind a tissue of misinformation! This company is fundamentally dishonest. KEEP AWAY!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Widnes. EE  
Is the first time I ever do a review regarding to anything. I never in my life faced such a bad broaband company NEVER. Is ridicilous I have almost 5 months that I ordered to get broaband and still I have not got internet yet.
  • Customer Service
    1 star
  • Speed
    1 star
Portsmouth EE  
Simply Dreadful Broadband.
EE should be prosecuted under the trades descriptions act. This is not broadband it is dial-up speed narrowband. The symptoms are:
1.Frequently impossible to log on.
2.Inadequately slow download speeds.
3.Difficulty accessing even basic e-mails.
4.Impossible to do email attachments.
5.Heavily graphic sites will not download.
6.Impossible to stream, all videos and films will buffer and freeze. In other words immediatly defer to the basic detent position and fail to function.
7.Impossible to game.
Fundamentally this is a scam. It is not fit for the purpose and is being mis-sold as broadband. My average download speeds are between 0.7 and 1.1Mbps. OUTRAGEOUS!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester EE  
Awful from the start. 1st fibre order had to be cancelled and then Re-ordered as standard and then an upgrade to fibre wh Ch never worked until 3 openreach engineers called out and a change to my landline number which I was never told about. Worked for 2 weeks and then stopped working Wednesday 12th September and reported to them, told that it would take 4 days and have heard nothing since 17th sept which was a false promise of a phonecall back that day which never happened. Have had more time disconnected since I took out broadband with them than an actual connection. No replies to emails. Never had one day of problems with plusnet but since I moved to Ee it had been awful. Do not ever consider them for your broadband.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Newtownards EE  
Dreadful Broadband. Just so so so bad, just so so so slow. Just unbelievable. Just does not work! Often cannot log on! Cannot use more than one device and with just the one it is impossible to stream, emails are slow, impossible to do attachments, very very slow to download anything. In fact this is not an ISP as we know it..... it is a total and absolute sham!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cannock EE  
EE is just the most garbage Internet Sevice Provider in the UK. Downloads are so slow that they rival the old narrow band dial up speeds of the early nineties. Many times you cannot log on. It is impossible to use more than one device at a time. Streaming is impossible. Total Trash!!!.....and Hey!..... try the comedy experience of thier ides of a "customer services department". A group of labotimised chimps could do a better job. KEEP AWAY FROM EE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  
The worst broadband I have ever had. Too slow to be of any use, and no interest/assistance or compensation for EE. Absolute rubbish.
AVOID EE BROADBAND AT ALL COSTS!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Frodsham Cheshire EE  
I was with EE for nearly a year and a half with no issues. Suddenly I got cut off as BT had 'slammed' the line. When I called EE ( my provider ) I was told that they had it in hand and would get me back online within a day. This didn't happen, phoned again to be told the same story, this happened another two times. Eventually after 2 weeks of having no broadband service provided by EE they eventually gave up and said it was embarrassing but all they could do was start the process from scratch and that it would take an engineer a further 2 weeks to come out. They were apologetic but no compensation was offered and they made no effort what so ever to resolve the situation. I was embarrassed for them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow EE  
Moved from BT who were slow and inconsistent. EE delivering the goods with consistent speeds of 36mbps which is what we were told we’d get. I’m verifying this daily using Ookla Speedtest app.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Warwickshire EE  
By far the worst customer service I have ever experienced! I had my broadband cut off without any warning and although they admitted it was their fault they did very little to make this better for me. I was constantly lied to about when the service would be working again and numerous times I was told I would get a call back that never came. I would avoid this company at all costs. Much better providers out there.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chester EE  
DESPICABLE UTTER GARBAGE TERRIBLE AWFUL SERVICE - do NOT believe the hype, EE is NOT a good service provider

5 days delay for my fiber home broadband activation, and still not activated, no one calls, texts or emails to tell you!

...then I call EE home broadband help and some rude young pup questioned my gender and sexuality! ...when I got upset, he said "I work in a gay bar" !!!

UNBELIEVABLE, UTTERLY UTTERLY inappropriate!

This is the last straw, I dont know why I bothered to stick around after a year of my contract had passed.


After SUFFERING for over a year in contract for SIM and a '4GEE MAX' MIFI box, I have had enough, I have complained so MANY times!

Nothing changes!

I get free months here and there because the service provided has been so bad.

HUGE delays in sending text messages.
Cell service is INFERIOR and cuts out often (not my phone, I checked!)
Internet is SLOW and you will NEVER get the speeds promised, not even the MINIMAL guaranteed speeds.

I luckily saved a folder full of screen shots, call logs, texts, emails, videos and photos of what I have had to put up with this year - and I am filing a report with Ofcom.

...you should do the same, because EE presents themselves with clever advertising using ' Kevin Bacon ' , boasting about how they are the BEST! ... well they are NOT, they are AWFUL!

I spoke with a telecommuncations engineer who said they have been under government investigation for a long time now, I hope they destroy the whole company!

There are criminals at the head of the table in EE, they are cutting back on services and performances, but still charge the customers the same amount.

I honestly think that EE should be tried in a criminal court of law, they have treated British citizens with disgraceful disrespect!

Cancel your account, dont pay your bill and get Ofcom and a solicitor involved!

CONSUMERS BEWARE! EE is not everything everwhere, EE is NOTHING NO WHERE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh, Scotland, UK EE  
We were with Plusnet and then switched to EE. Almost immediately, the issues started. Service down during peak times, slow download speeds - and I mean slow! 1mbps was not an infrequent occurrence. Called and complained and after 3-4 days and numerous calls it seemed to be fixed. That last a couple of months then same issues. A few months after that they changed my contract without letting me know (they say they sent an email - presumably straight to my spam folder) and when I contacted them about it a few months later they refused to change it back or cancel without paying a cancellation fee. Madness. After multiple calls and arguments they let me out without a cancellation fee. Although yet to switch so wouldn’t be surprised if they take a payment when the time come. Avoid. Avoid. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Deeping St. James EE  
Even writing this short review is painful. Regular download speeds of 0.3mb. Haven't watched a film to the end in months. Such a waste of money. Due to swap providers on 4th September and it can't come quickly enough.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South wales EE  
Worst broadband ever. Works for two hours of the day then that's it. Would definitely not recommend to anyone ever. Waste of money and time. Had 3 engineers out and still nothing has changed, in fact it got worse. Just as bad as the mobile service.
  • Customer Service
    2 stars
Sunderland EE  
Increasingly poor quality signal and slower speeds. It has got to the point it is unusable for gaming. Made worse by slow response from customer case at EE. Off to look for a better provider.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Wirral EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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