EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    3.1 stars

Based on 2671 customer ratings since 2018-06-20 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1413 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
If you have a problem with EE broadband speed, particularly upload, replace the terrible bright box 1 router. I started using the technicolor I got from SSE 3 years ago and the problem with unusable slow upload has disappeared. I feel sorry for the people working on the customer service line. They can't say that the supplied router is rubbish and you need to use something else to get reasonable service.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Wooler EE  
Trash! Absolute Trash. This joke for a broadband is total Trash. Snail pace downloads. EE is a fraud. Impossible to stream and cannot even get emails to download properly. What customer services....they do Nothing! EE Broadband is TRASH!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ellesmere Port EE  
EE is a company that is incapable of delivering the ISP service that it says it provides. Incredibly slow download speeds of little more than 1Mb/s make this broadband barely useable. I was mis-sold this contract! It's customer services department is also utterly incapable of doing anything about it. I would not have believed there could be an ISP in the UK, that could be allowed to trade and be this awful!!!!.
My simple advice to you, if you are looking for acceptable reviews, with a mind to choosing a broadband provider, is DO NOT USE EE!!!!......Ever!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Do not go near ee broadband it is the worst in the uk! Dead slow and no service support at all ever!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basildon EE  
EE broadband is sensationally lousy! Fantastically slow.....beyond belief. Not fit for the purpose. As good as unusable. Disgraceful customer services. Not interested in the customer only interested in money. Excuse on excuse but never an improvement. I absolutely cannot recommend this excuse for a broadband company to anyone at all!!!! The very moment the contract expires I am off to anyone but EE!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham EE  
The worst and slowest broadband that I have ever experienced. The worst and completely uninterested/incompetent/crass and inept customer services section I have EVER known.
KEEP AWAY FROM EE BROADBAND!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
Hi,
I called EE customer service around 10 times and my issue has still not been solved. They owe me more than 200 pounds because I have been invoice wrongly. Each time I called, they apologized for the mistake BUT never send my money back.
WORST CUSTOMER SERVICE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london EE  
Dubious about switching to EE for fibre having read the reviews, but I couldn't be happier about my experience. We were kept updated every step of the way with texts, letters and emails. Full set-up instructions came with the router, plus a video link sent to my phone for additional help. Now it's set up we get the full 36GB speed that we were told we could get. I can't comment on customer service as we've had no reason to contact them. It's easy to leave negative reviews; if only everyone who had a good experience left a review it may be easier to get a true balanced review on all the broadband providers out there.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
UK EE  
Chronic broadband. Chronic slow speeds and chronic so called Customer Service. EE is absolutely CHRONIC!!!! A price hike on a fixed term mid contract as well. KEEP AWAY FROM EE IT IS ONE SCAM COWBOY COMPANY!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newton-le Willows EE  
Terrible I was promised great things and it's worse than ever tried the technical team was on phone for half an hour nothing changed I'm wondering whether we could go for breach of contract as I really do not want to stay with EE a moment longer !!!! They have not delivered their part of the detail !
Dorchester EE  
I will never use EE again!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Terrible, terrible, terrible! Service apeed was rubbish but i used it lightly, but customer services is atrocious. So rude and completely useless. They also lied on the phone saying they spoke to me about the contract changes which they never did. Avoid at all costs!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South yorkshire EE  
This EE broadband is appalling. The download speeds are not what I was promised. They are not a bit slower they are completely slower. In fact the internet is almost unusable. The speed is in fact so slow that basic internet functions cannot be relied on. I am fatigued with the number of times, over the past 4 months, that I have complained to EE "Customer Services" about this. They promise to look into it but NOTHING IS DONE! EE is appalling. When the contract is finished I will go elsewhere, in fact anywhere to get away from this appalling Company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Dreadful dreadful broadband. So so slow. Absolutely dreadful. Do not go near EE broadband.....EVER!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Atherstone EE  
Trash broadband. Completely trash. Download speed is too slow to use. You get nowhere complaining to their service dept. Absolute complete total unbelievable trash broadband!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bala EE  
I cannot give any stars for this excuse of a broadband, it is that bad! Too slow to make it possible to use it. Not fit for the purpose and thus a complete rip-off!! NO customer service just a barrage of excuses. AVOID!!!!
Liverpool EE  
Dire broadband. The worst and slowest I have ever encountered. Dire customer services. Dire company to deal with. No interest in the customer. Internet download speeds so bad it gets unuseable. AVOID!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Helsby EE  
Worst broadband provider. Appalling Customer Service. Even if given free, don't subscribe to EE
They cut off my broadband service for 3 weeks with no reason
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tamworth EE  
Garbage broadband. Can't give it any stars. Gives me so much trouble. No way to stream. No way to get any speed (around 1.5mbps most of the time). Just completely useless garbage. Totally garbage service department. EE Broadband = Total Garbage. KEEP AWAY!!!
Preston EE  
Been with EE Broadband for about 6 weeks now. The first 2 weeks were fine. I was getting similar speeds to my previous provider. I only changed because previous provider capped the upload speeds at 512Kbs (EE offer 1Mbs upload).

Since then it's continually getting worse. My speed fluctuates between 2Mbs - 4Mbs. EE speed check said I should be getting 9.7Mbs. Indeed with my previous providers I was getting around 9.5Mbs (I was getting 11Mbs with O2 until Sky took them over). So what is the experience with this speed? Web pages stutter when scrolling, youtube videos default to SD instead of HD, online gaming is practically impossible as you will constantly freeze.

Have tried to email my speed tests to EE but all their email addresses bounce. Try looking for a support email address on their website (Good luck with that!). Finally had enough and tried to call them yesterday. The lady on the other end seemed nice but in the middle of her saying she was going to test my line the phone just cut off. Tried calling back and apparently it's now out of hours.

The only difference with my setup is EE as the ISP and the router they provided. Everything else (my line, computer, phone etc) are exactly the same. Had I known all of this I would never have changed. To cap it all off I'm paying £1.50 a month more for a connection that isn't fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Complete trash. Crawling pace broadband. EE is an absolute disgrace. Don't go near this company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St . Helens. Merseyside EE  
I AM NOT PREPARED TO GIVE ANY PART OF THIS SERVICE EVEN ONE STAR. It justifies minus ten stars. In my whole IT experience I have never known such bad download speeds that make using the internet impossible. Quite simply either EE are utterly inept....ergo.... they should not be selling an ISP package... OR.... they know exactly what they are doing and this is a fraud scam. They deliberately squeeze the Mbps downloads. There is no third way. No one can receive the amount of complaints for this garbage and not be able to do anything about it. EE is a SCAM!!!!
Rayleigh EE  
The most ignorant useless company ever! They’re using a 3rd company openresch sent engineer to my house teicr now still could install the broadband.. inbetween there wa ssuppose to be a specialist coming but because of their miscommunication that did not happen. They then sent the engineer again to my address?? But without the specialist coming the engineer can’t do nothing ... however looks like its nothing new as engineer called me before buzzing up as he read the notes and told me there is no point in him coming as from the records he can see the specialist has not been in yet, and also the engineer was not suprised that they did this as its a common thing! AVOID AVOID AVOID openreach and EE are rubbish! I wanted the broadband for the world cup but because of their mistake and it taking them so long worldcups finishing. Im not gettinng the broadband no more! England have better chance coming hone with the workd cup than EE installing my broadband on time! The most useless company ever!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aldgate EE  
Arguably the most horrendous WIFI I have ever used. Constantly disconnects, cannot support more than one large device such as an Xbox or TV, and has ridiculously low download speeds. Said they would send someone out within 48 hours and it's been a week and no one has done anything about it, worst customer service I've ever seen regarding the problems being fixed. Would have rated everything with 0 stars if it was physically possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tyldesley EE  
I have had some bad broadband in my time but nothing compares to this. Almost all the time it takes forever to download emails. No chance of downloading a complex site and as for videos then just forget it. Yes! It is That Bad!!! No responce from their excuse for a customer service department. Just so bad. Just a scam. It is like going to a petrol station,filling up with and paying for 10 gallons of fuel, only to find that you actually have half a pint.
DO NOT GO TO EE EVER!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pemberton EE  
Do not sign up to EE broadband. It is ridiculously slow and a lot of the time doesn't work. They do not have engineers because no matter how may complaints you make it is never fixed. Half way through the fixed term contract they increase the price. So price hike that was promised not to happen, seriously slow downloads that was promised not to happen, no repairs from the company that was promised not to happen. No No No ....do not got to EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dentons Green EE  
You just cannot believe how bad this broadband is until you have experienced the frustration and snail's pace for yourself. It is a disgusting company to have any dealings with. No one gives a dam. It is a rip off!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Derby EE  
EE broadband is one massive scam. Doesn't work properly ever. Cannot get on and when I can it's too slow to send an email with an attachment. No chance for streaming. Constant buffering and freezing. Garbage broadband. No interest from service department who are rude and uninterested. Cannot wait for the contract to end. Do not go to this scam EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chorley EE  
NO STARS.
WORTH NO STARS!!!!
Crawling pace broadband. No chance of watching any videos. So slow for emails and so slow for downloading anything. Just does not work!!! Nothing from my complaints to the service dept. NOTHING!!!
NO STARS. ABSOLUTE RIBBISH!!!!!!!!!
Reading EE  
I thought I would add my review of this totally joke of a broadband package. Just had a mid contract price hike on my "fixed for 18 months" contract. BAD, BAD badly slow download speeds render ee broadband all but useless. No point ringing customer service as there is no service. Cannot understand how anyone can think this is good broadband. NEVER AGAIN...AVOID!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dolgellau EE  
Awful broadband. Super dead slow. Awful company to deal with. Crooks! AVOID!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rainford. EE  
EE Broadband is about as bad as it gets. It is just too slow to work properly. I was lied to about the download speed when they sold me this package and I have complained loads of times to the customer services department but not one thing has been done to make it better. Never go to EE!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Widnes EE  
Can't fault them, good speed, fair charges, good reliability
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ipswich EE  
had the 30 pound fibre installed as I need fast and reliable internet.

since installation I have been getting pings in excess of 1000 m/s when it should be less than 10. This means high levels of lag and dropping of connection.

Speeds have averaged at 10 mb/s when I should get up to 38, and a MINIMUM level of 23.

EE try to deny any claim of bad service by quoting a speed test they do in the middle of the night that is slightly above the lower limit. Very strange.

Refused that there was an issue until I said that I can e-mail them evidence of the poor connection.

Then after the phone call with the rude customer service person, I was kicked off the internet completely. Certainly looks like a retaliation by the EE staff.

DON'T BUY EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
We bought an 18 month deal up front at the same speed as our previous broadband deal (~20MB), which is perfect for us as 2 people living in a small flat, only using the internet for streaming SD videos. The speed is abysmal since we switched, and regularly drops to below 1MB. EE have tried to fix this my playing around with our router settings remotely, but we really haven't been happy with the service at all! It just keeps happening, and we cant even load the speed test website sometimes, let alone watch videos! On top of this, they raised the charge by £2 a month a few months after we joined, when we thought we were getting a fixed price deal by paying for 18 months up front. Really disappointed!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I have never known broadband so bad and so slow. Most of the time I cannot use it because I do not have the time to wait for the simplest thing to download. My Amazon Firestick, which worked great with SKY, just cannot download a single video properly. I have complained so many times to EE but nothing improves and I also have had a price increase mid term contract to add insult to injury. What a garbage company!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northwich EE  
I was promised faster and cheaper broadband than the Sky package I had.....pack of lies. Seriously slow broadband. EE just doesn't known how to provide broadband but it sure knows how to rob you. No come back from their excuse for a customer services dept. A price hike mid contract. DO NOT USE EE!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Altrincham EE  
If you want good broadband then keep away from EE because this broadband is about the worst there is. Dead slow. Buffering all the time. Save your time and go elsewhere. Do not believe what they promise it will not happen. GARBAGE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe EE  
This ee broadband is very slow. Ocassionally it is impossible to log on at all. The slow speed is a real issue because it prevents me from being able to use my internet and this happen most of the time. I was promised around 55 megabites but I am only getting 1.2. That is a massive difference. I have complained so many times but it is never fixed. Basically this is fraud. I cannot recommend EE to anybody. The moment the contract expires I am off to another provider. Frankly, I will never, ever go to EE again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tarporley EE  
I cannot understand how this organisation has not been prosecuted and why it is still in business. This EE Broadband is just the worst that I have ever known. There is no way to watch any kind of video and the download speed is almost stationary. My best advice is KEEP AWAY FROM EE BROADBAND!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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