EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 2881 customer ratings since 2018-04-20 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1408 Customer Reviews for EE

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Reviewer Location Reviewing Date Ratings
This is Dire Broadband. Just absolutely totally DIRE BROADBAND!!! It is so slow that it is hard to log on and difficult to download even emails. All those things that I took for granted with my previous internet service providers are a distant dream to me now. Words fail me to describe just how dire this ee company is. No help when I complain either, just a pack of excuses. I was mis-sold this. Make sure you avoid ee.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham EE  
Dies frequently. Currently, my broadband has not worked in 3 days. EE support asked to call back in 3 more days (!!). Once fixed, they only offered a refund for days the broadband has not worked... *sigh*
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romford EE  
AWFUL broadband. Deliberately slowed my old broadband so I had to 'upgrade' to their new faster service which is totally unworkable! Drops out every 15 mins meaning you a forever losing work and having to reboot. Never get calls back from tech department.... I have now Switched to another provider which is easy and highly recommended.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol EE  
This company deliberately compresses the download speeds which are just too slow to be useable. Garbage broadband. Garbage company. Garbage Tech dept. Garbage user service. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Connah's Key EE  
I have nothing good to say about this company. They are complete money grabbers stay well clear. The apps and website is continually faulty . Overpriced for very poor service . They are disloyal to their loyal customers , since I've been with them twice they screwed me over and put me out of pocket unnecessarily . Their duty of care to their customers is poor. And I look forward to the day my contract ends with them .
Hertforshire EE  
I now realise that EE broadband is a division of B.T. That says it all. EE broadband is like Britain today.....nothing works properly, no one gives a damn, prices go up without agreement mid-contract, no courtesy or interest in the customer. This EE Broadband is so slow it is not fit for the purpose in any way! A Scam!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Audlem Cheshire EE  
EE 4g is fine when it is working, however if you have a problem because your internet fails as mine did during an upgrade, you then cannot get through to the right people as they are an internet service and if you call you need details that you cannot find as they are stored on the internet that you cannot access. Eventually you discover that you have to send away your box and await a repair, which means over 2 weeks without internet!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Lincoln EE  
Bully’s. Internet is rubbish. Hit and miss. ‘Buy our upgrade and you’ll be ok’ That is straight bullying. It was fine till this upgrade started getting pushed by their lying customer service reps. Avoid avoid avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I've been with broadband for three weeks and have had bad connectivity and speed. However, the customer service has been great. EE have done everything they can to sort the problems out. They have responded very quickly to any calls I've made and engineers have been sent out the next day. The line was checked twice and no faults found so they are now sending out a new router AND they are reimbursing me for loss of service. Although there have been issues with my broadband, the customer service makes up for that. I previously had my broadband with Virgin Media - not only did it cost a fortune but the connectivity was also poor at times and their customer service not very good at all. I am therefore happy with EE overall and would recommend them to others.
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Nottingham EE  
Have been without broadband for 3 weeks and service still not restored. Spent MANY hours on phone already and 4 visits from Openreach engineer which have taken up 5 hour sliots for each. Warning that £50.00 penalty would be imposed if equipment at home is found to be the problem.
Long delays each time I call with assurances that they pride their excellent service. One return call promised faithfully but not fulfilled and one promise to supply replacement route by return not honoured. Personnel appear to be helpful but no progress has been made. The Management need to know these problems and take positive action to provide acceptable level of service.
We have two mobile phones from EE and receive low level of internet access or occasionally no service. All this living within 4 miles of a major city centre and less than 1 kilometre from the control unit. Decisive action required or replacement of senior staff who CAN DO and justify their positions.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
EE broadband = One big joke. The worst broadband you can get. Complete rubbish. Dead slow all the time. Tech dept do nothing. keep away and do not use EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wigan EE  
I have made 。EE aware despite I have the fast broadband firbre it is slow and very often my computer crashes

I entered into a contract for fast delivery of broadband this is the worst broadband I have had and according to EE because the required speed in the area he stated in my contract I am now stuck with the broadband that doesn’t work whilst EE are happy to take my money and now suggested I go to the ombudsman

I entered into a contract to get a fast Broadband I did not enter into a contract for EE specify I have the speed according to contract but not the broadband delivery I noticed the attitude has changed since becoming part of the BT group when your business – finally fail You will not be able to contest the bad causes you have made

Members of the public be where this is a terrible company to do with throughout my complaints not able to receive the broadband I’m paying for iPad managers on the phone copy rude Speaking down to customers who contribute to watch that wages
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MK42 9SD EE  
This is terrible broadband and EE is a terrible company to deal with. The service department literally do nothing except give false promises. The download speed for this provider averages as low as 1.2Mbps!!! This is basically Unuseble. Best advice?....KEEP AWAY FROM EE BROADBAND!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Broadstairs EE  
if i could give no stars i would. not fit for purpose. think dial up and then imagine something worse. terrible customer support which ive had to call at least 5 times every year. takes them an hour on the phone to sort it out and then give it a month or so and back to dial speeds again. just get a couple of bean cans and a bit of string. it'll be more reliable. anyway ive cancelled . it was quicker to just switch rather than spend another hour on the phone to their pony customer support team .and its cheaper and faster. good riddance
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chatham EE  
I have never known broadband as bad as this. All these reviews are right it is too slow to work and thus unfit for the purpose. EE has structured itself to not give a toss for its customers. They must know how bad it is. I have complained enough times but no improvement happens, no compensation, no attempt to help....just no interest. I cant wait to sign up to another provider. Nothing can be as bad as EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ellesmere Port. Cheshire. EE  
No polite words can describe this load of garbage. Unfit for the purpose. Too slow to use for everything. No customer support. No interest from EE. Complete rip off. KEEP AWAY FROM EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Solihul EE  
EE broadband is so bad it cannot be used. It cannot serve one device let alone multiples so the router is trash as well. My firestick freezes all the time (it did not with SKY) so my 3 year old gets really frustrated with her cartoons. This ISP it totally UNFIT FOR THE PURPOSE. Customer Service department takes the p**s out of us. What a disgusting company this is. DO NOT GO NEAR EE UNDER ANY CIRCUMSTANCES!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol EE  
Never sign up to them their broadband is a joke, fails to connect most the time customer service think its the customers job to log onto an online portal and change the channel constantly. Speeds of 3.2mb nowhere near the advertised levels. Avoid like the plague
Leeds EE  
I am speechless that, living near to the centre of the Capital City of the U.K, I cannot receive a quality download speed from this British Internet EE Company! It is disgraceful.....as indeed is its misnomer of a customer services department. I have speeds so slow that streaming is impossible, emails with attachments will not download or upload, graphic heavy sites take an age to download and it is all but impossible to run more than one device off of the router. Utterly Disgraceful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
It has come as a real shock that broadband can be as slow as this with no customer care support and no interest from EE at all once you have been duped into signing the contract. I would give no points or even minus points if I could it is that bad!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Burnham EE  
Having switched broadband between Sky, BT and Talktalk I had mistakenly formed the opinion that it didn't really matter who your provider was. They were all much of a muchness, just get the cheapest deal. Then I switched to EE on an 18 month contract. Big mistake! It's like a trip back in time to the good old bad old days of dial up. Was dial up this bad? Never again, all the one and no star reviews are accurate. It's truly shocking.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stroud EE  
If you are thinking of getting ee I would highly recommend against it. I have never had such a bad broadband in my life it's the slowest nothing will download for me. All my movies end up buffering for most of the time which pisses me off. They will cancel the contract for 180 pounds but we want to cancel on the grounds that our contract states we are to get 78mbps and we don't even get 1.2mbps. Please never use ee they are as close to scammers as PPI. Worst service. Disgusting service. There licence should be taking off them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bangor EE  
Worst internet ever. I pay £30 a month for 72 mps so that online games are completely unplayable, I live in the city centre and my ping on eu servers no matter what game I play is in the 90's and 100's most of the time. Downloading anything takes way longer than they should (took me 8 hours to download league of legends). Watching any movies or videos is pointless as it always ends up stopping and buffering even on low quality. I've asked for help from ee many times and all they've done is basically shrug me off every time. No. 1 internet service provider my bumhole.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
central london EE  
I just cannot use this EE broadband because it is too slow to work. It takes ages to log on, it takes ages to download an email. That's a s far as it goes. Try to download a busy site of a video and there is no chance. What kind of garbage broadband is this!!! I am so sick to death of complaining to there technical department. After 4 months of complaining nothing is better...NOTHING!!!! I got this as a fixed term and fixed price contract for 18 months and they have put the price up!!!! EE is a SCAM!!!!! KEEP AWAY FROM EE!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bolton EE  
This is digusting broadband, too slow for any useful purpose. I am sick of complaining to their idea of customer services. Reall bad broadband. cannot watch a video and basic internet functions are slowed down to a level that means they virtually do not work. Too slow to even use one device properly. Literally!!
DO NOT CONSIDER EE AS A BROADBAND PROVIDER!!! It is truely terrible!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wigan EE  
I'll make things real simple. If you want to log on quick, if you want fast downloads, if you want reliable download speeds, if you want to get to your inbox fast, if you want to download and upload fast, if you want to watch TV reruns, if you want to watch/stream videos, if you use a Amazon firestick, in fact if you want any kind of decent Broadband.....then DO NOT GO TO EE BROADBAND!!!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Carnforth EE  
The service and the product is not fit for purpose
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset EE  
I was persuaded to change from Virgin (home phone/TV/ and Broadband)contract )after visiting the EE store in Harrogate were we had a mobile phone contract They sold us a complete contract for the above on a cheaper cost.
We were very satisfied with Virgin.WHAT A MISTAKE!!!
My printer is continually not accessible due to broadband failure,Our TV is OK unless I try Amazon or Netflix and they refuse to send anyone to help us (2 pensioners)
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Addingham EE  
This broadband sucks!
Slow doesn't cover it!!!!!. It just is not fit for the purpose. How can EE call broadband that is this slow a Broadband Connection. Oh, and don't forget the comedy show that passes for customer services that is able to do Nothing!!! Oh! And don't forget the price hike mid contract on a "fixed price for 18 months" contract. Wow...There are so many Cowboys working for EE they should be in a Western.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Prescott Knowsley. EE  
Total garbage broadband with the slowest download speeds in existence. With a No Hope technical team that adds to the misery. Total garbage company....JUST AVOID AVOID AVOID!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dunstable EE  
My internet stopped working 15 days ago . I am told by EE engineers that they cannot find a password to reacavate my account . WTF , NO RESOLVE OFFERED , VERY POOR CUSTOMER CARE , I have no alternative but to leave this Isp
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Torquay EE  
The Broadband download speeds for this ISP have diminished month on month, until now I barely exceed 1.2Mps. This is outrageous! Countless times I have complained, the router has been changed, EE says it has done this and that and yet the download speed is still appalling.
There are two points to be noted here:
Firstly that the speed used to be much higher.
The second point is that with my previous ISP the download speeds....for the same line and set up....were around 24Mps.
So, either there has been a cataclysmic disaster with EE.....which means they should have repaired it OR there is a policy of constricting download speeds to existing customers. The moment this contract expires I am leaving for good.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Slough EE  
Load of crap, far far far too slow, it’s like going back to the dark ages, so annoying and frustrating. Do not get your broadband from EE it’s useless
Preston EE  
Never have I had such a slow download speed since the days of narrowband in the nineties. I have repeatedly complained to the EE service dept but nothing has been done. I am 6 months into an 18 month contract and I am really unhappy with this Company. My mate is an IT analyst and he tells me that he believes that EE deliberately squeezes the download speeds to allow more people to use the same pipe and that is illegal but no one can prove it. My download is around 1.4Mb/s. That makes watching videos impossible, and not more than one device can be used off a router. I never had this problem with Talk Talk and I thought they were bad.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Llandudno EE  
EE broadband really is disgraceful. All the time it is crawling pace downloads, my Amazon Firestick worked great with SKY but now I cannot watch a video without stuttering or freezing completely. The line is the same, all thet has changed is the provider! It is impossible to upload an email with an attachment and generally, all of the time the download speed hovers around 1.2Mbps, that is disgraceful. No matter how many times I complain to EE's idea of a customer services department, nothing improves. They want me to go to fibre....but when they sold me this package, EE assured me that my downloads would be at least as fast as my previous provider (SKY). That is a blatant lie! EE broadband cannot support more than one device at a time and in fact CANNOT EVEN SUPPORT ONE DEVICE! Oh, and to add to the tissue of deceipt, they have increased my contract fees mid way through a "Fixed Price Contract".
AVOID EE COMPLETELY!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool EE  
If you have a problem with EE broadband speed, particularly upload, replace the terrible bright box 1 router. I started using the technicolor I got from SSE 3 years ago and the problem with unusable slow upload has disappeared. I feel sorry for the people working on the customer service line. They can't say that the supplied router is rubbish and you need to use something else to get reasonable service.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Wooler EE  
Trash! Absolute Trash. This joke for a broadband is total Trash. Snail pace downloads. EE is a fraud. Impossible to stream and cannot even get emails to download properly. What customer services....they do Nothing! EE Broadband is TRASH!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ellesmere Port EE  
EE is a company that is incapable of delivering the ISP service that it says it provides. Incredibly slow download speeds of little more than 1Mb/s make this broadband barely useable. I was mis-sold this contract! It's customer services department is also utterly incapable of doing anything about it. I would not have believed there could be an ISP in the UK, that could be allowed to trade and be this awful!!!!.
My simple advice to you, if you are looking for acceptable reviews, with a mind to choosing a broadband provider, is DO NOT USE EE!!!!......Ever!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Do not go near ee broadband it is the worst in the uk! Dead slow and no service support at all ever!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basildon EE  
EE broadband is sensationally lousy! Fantastically slow.....beyond belief. Not fit for the purpose. As good as unusable. Disgraceful customer services. Not interested in the customer only interested in money. Excuse on excuse but never an improvement. I absolutely cannot recommend this excuse for a broadband company to anyone at all!!!! The very moment the contract expires I am off to anyone but EE!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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