EE Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Recent Customer Ratings for EE

  • Satisfaction
    3.1 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 2881 customer ratings since 2018-04-20 (Show all time ratings)

Visit EE   Read our EE buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1408 Customer Reviews for EE

Reviewer Location Reviewing Date Ratings
I have been with EE now for nearly 5 years as they undercut the competition when I call to cancel. Just upgrading to Fibre now it is finally available. I read alot of comments on here saying they wish they hadnt switched from BT....EE is BT now guys. I wouldnt say it has all been smooth, I swicthed to the EE TV box at one point which was shocking but the internet although shockingly slow (my whole area is) I can not find any real fault
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    4 stars
Newton Le Willows EE  
Totally unreliable. Lose connectivity all the time. It was okay before I switched.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Herefordshire EE  
hopeless broadband, poor customer service, wish i'd never left BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
birmingham uk EE  
I've had 3 engineers over. 2 new routers. 1 booster. Numerous calls. Changes to all the connections etc. I must have been on the phone for a total of 48hrs to ee about their broadband. I live in a 2bed flat and you can only get Internet in the living room and partially in 1st bedroom. My average download is 7mbps and upload is 12mbps.
The contract is finally due to end in Feb.
I have signal from my neighbour's BT broadband in my home.
I would not recommend to anyone.
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Somerset EE  
Be warned.
I had to break my contract after halfway of a 12 month term, as there was no way I could take it with me for a house move as was having 3months away. They quite happily charged me £200.00 and were really horrible when I tried to argue it. So if they want my future custom, I wouldn't touch them with a barge pole.
They could have offered to give me a 3 month postponement but No....they were adamant.
Do not expect good customer service as far as the contract for broadband and home phone is concerned.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
North Notts EE  
DON'T WASTE YOUR MONEY. Everything is slow with EE broadband. We never have gotten a steady speed all year and rarely get past 1mb of upload speed. But aye didn't realise they used phone cable from BT Open Reach.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester EE  
absolutely shocking customer service skills lied to several times aswell as them being aggressive and arguing there point even though i was right was then told i was miss informed by the other agents ... sorry but thats LIES!!

AVOID AVOID AVOID!!!!!!!!!

i have tv broadband and mobile contracts all of which are now being canceled
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kirkintilloch EE  
This is a joke of a company DO NOT USE THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SOUTH OCKENDON EE  
Have a standard line and Speed varies between 0.1mb and 8mb. Very volatile. Can't watch HD streaming video, SD video constantly buffers, even vpns drop on it due to connectivity issues.
Without a good 4g mobile connection I can swap to it would be a nightmare. Now I see why that's part of the package.

Agent Promised me a £50 compensation for swapping from BT early. Despite having jumped through the numerous hoops to the quality, it took 5 calls to get money back over 5 months. Wanted to give me a credit even after initially stating it was a refund.
Very poor broadband & service overall.

Would not recommend.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
W6 EE  
Very slow speed 4.59mb
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    2 stars
Brotton EE  
Nice connection when it works, customer service was nice, but I am getting a bubbling feeling of hate in my chest because of the sheer choppiness and unreliability of the connection. I'm trying to play online competitive games, and my ping goes from a decent 30-50ms to 3000ms at the drop of a hat. I can have a 3mb download speed the one second (rare, though - averages at around 1mb), and 50kb the next. Customer service did the best they could, but said that they can't help with ping because they don't look at or care about that.

So frustrated. As soon as my contract expires I'm choosing a new ISP. The annoyance of playing a close game and then being booted out because of your service provider is driving me through the roof.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Southampton EE  
Absolute waste of time !!< STAY AWAY FROM EE BROADBAND, it is pathetic, constantly dropping off and takes up to 55 minutes to reconnect, COME ON EE, sort this out or you'll never have customers who will stay with you, pathetic and i've only been with them a month, should have stayed with Sky !!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bridgend EE  
Not happy with ee at all wish i never changed supplier
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Durham EE  
Poor internet speed. Connection always dropping out.
I was charged £8 for calling them and being kept on hold for 10 mins.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Doncaster EE  
They are a bunch of liars. Router Packed in. 2 Agents assured me I would have a replacement by 22.12.17 - nothing! Complained to discover they never dispatched a replacement. New Agent profusely apologised and said he would dispatch immediately. He also lied. Then got tracking number which you can’t check anywhere online and when there is still no router and I call to chase, I’m told it was in late dispatch and I should receive “tomorrow”
I am switching if this package does not arrive tomorrow!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
St Ives Cornwall EE  
Brilliant customer service - and on Christmas Day. Very helpful, problem solved. Thank you ;)
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    4 stars
Highlands EE  
Absolute rubbish. Changed from Talktalk which was bad and EE is much worse. Went from 8mbps to about 0.5 to 1.

Utterly useless and drops connection on a regular basis after 10:30 PM
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Worksop EE  
I have been with EE for my broadband for many years. The internet connection was ok the majority of the time, however in the last month the connection has been terrible, I have rang them 4 times now and gone through all the trouble shooting that they suggest but the problem isn’t resolved. They have on two occasions said they will phone me back the next day but haven’t done so.
I’m now looking into changing internet providers as I’ve had enough of trying to sort this out with EE
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex EE  
Changed from Sky to EE has to be the worst mistake I made. I have or should I say supposed to have the highest broadband they do was poor at first but gave it a fair shot as I put it down to being new. I haven't even had it a month and I'm hating it. Internet cuts off and is slower than any I have ever tried. Why am I paying for "unlimited" "great speed Internet" which I do not receive.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Scotland EE  
Don't go with EE. They are great for mobile, but the broadband will let you down. We cannot have more than one device on wi-fi, otherwise it won't work. It drops off unexpectantly, and the fastest dl speed we've seen is 5mb p/s, when we were promised 12. Aweful.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh EE  
EE customer service is just awful. In 2014, without notice, they shut down my broadband and phone account. It was Christmas Eve, which was nice of them! They claimed I had submitted documentation for a move to another ISP - documentation which they could never produce. It took six weeks and goodness knows how many mobile phone calls to get reconnected and, this also initiated a new contract so stuck with them for a while longer. In 2017 they shut down my Freeserve email account of over 20 years. Still feeling the effects of that seven months later: it's like moving house and you need to notify everyone who has ever written to you of your new address!! Anyway, the contract is up and I'm changing to a new ISP. Farewell EE and good riddance!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Bedfordshire EE  
What an absolute joke. Paying for EE Fibre Plus and the internet connection is disgustingly poor. Do not try and play any online multiplayer games with EEs internet, it'll disappoint you consistently. The pathetic 3mb/s download speed COULD be forgiven, but as I've said, I am let down daily by the poor connection, and I can't even watch a video in 1080p.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I have the highest fibre optic speed and am very impressed with the service I have received from EE. My family all have virgin high speed broadband and it is no way as good as EE, I have recommended EE to all my friends and family.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
BIRMINGHAM EE  
Whilst the call centre staff are always pleasant and helpful the underlying product is a complete waste of time. Connection drops regularly and speeds are a joke, just barely above the minimum where the contract would be in default (and then only because of a technicality where they measure to your home but not what you can actually access) I will never use their service again and would urge people to never fall into the trap of using their service no matter how good a deal it seems you are getting. Also after 3 cube engineers and 3 open reach engineers I have yet to have one turn up with any notes on my problems in spite of laboriously explaining them all in detail multiple times.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Maidenhead EE  
well for at the start it was alright. A bit slow but it was functional. But now it is a piece of plastic junk in my living room. It has crashed frequently in use and is super slow. Worst internet i have ever used.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
I find it an awful shame that people only come on to write neagative reviews. I on the other hand am very very happy with EE broadband. I was speaking to a girl called Jessica from the fibre team in Hull. She called and i was a little unsure at first, if it was actually EE but Jessica assured me no harm was to happen with the very little information i had given. I left the call feeling like i had a very good experience and walking away with a much better broadband service. (The one i had was fine, but like anything always room for improvement). One of the problems i have is that alot of customers i hear, complain about loyalty and broadband services... doesnt it run down the same line as other providers? And where is the loyalty for customers that switch contracta every year because they have a better deal elsewhere. I just wanted to say Thankyou to EE broadband. Never had any issues and it was nice to see aomeone notice my loyalty and am now paying less than what new customers are. Which is how it should be done.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Kent EE  
As an EE mobile customer, I couldn’t fault them one bit. Seemed like I was onto a good deal with their broadband because of being a Mobile customer, Turns our I was massively mistaken! I live alone so I am the only person online most of the time, yet struggle to hit 14mb/s download speed. I usually play Xbox online, and the internet is so unreliable that I struggle big time. On top of it all, my router decides, as and when it likes, that it’s going to reboot itself. No reason or warning. Definitely won’t be renewing my contract with them, and would never recommend anyone else get their broadband either.
  • Customer Service
    2 stars
Halifax, GB EE  
Just had to query excessive charges on my bill (due to being over my monthly call usage) and I was really impressed with the customer service - couldn't fault it. Very efficient UK call centre, helpful and pro-active staff... I was all set to leave EE but ended up happily signing up to a new contract thanks to the way they handled my enquiry.
  • Customer Service
    5 stars
Kent, UK EE  
bloodly joke connection keeps dropping out when i signed up they said this would not happen now im stuck with 18 month contract
wasters
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Scott EE  
EE broadband is absolutely horrible. Complete and utter garbage. Staring at the buffering logo on my screens has caused me such high blood pressure that I’ve now started to go gym until my contract ends.
London EE  
At the start, the internet was really good but after a couple of months the internet got really bad..
The service is unreliable. We were supposed to get our new router today but they havent delivered it yet. Its been nearly a week and they havent done much about it. They said they will give us free add on credits for the time being while waiting but they didnt. They’re all piece of lying bastartrds
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle EE  
ABSOLUTE JOKE!!

I have waited over a month for wifi and it's still not working.had 3 different routers sent out and 2 engineers! They have taken money out of my account even though it's not working and I have waited in all day today for another engineer who called me to say he will have to come back another day! Absolutely disgusting service! Do not get broadband with them!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford EE  
Been with EE Since their broadband started off with orange. Standard broadband was fine for first year and a half then issues arrose from what was only diagnosed as "a shine on the line from outside environment " after putting up with no use of Wi-Fi, broadband dropping in and out every couple minutes we had enough of paying for something we can't use and using all our mobile data up, we called EE again and released from contract with no charges No hassle, no issues with leaving, apologised and very helpful.
I find that now the EE customer service is back in UK & IRE problems get sorted where as before with the overseas call centres, calls were put on hold for over 30 minutes (in hope u would hang up) promises of call backs that never happened and resoloution to your complaint didn't even exist. Now it gets sorted. That I'm pleased with that we get stuff sorted.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    1 star
Stoke on trent EE  
What can I say?
Speed below minimum limit.
ADSL sold as fiber optic. Slow ADSL
Castomer service 0 stars.
Moving home up to 4 weeks? 6 weeks we was waiting.
Pos
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colchester EE  
I've been a loyal customer of EE on mobile phone for I can't even remember how many years as it used to be part of a double contract without any problems.

But the Broadband is just stress as I was told £200 if I wanted to pay that upfront and then it would be a couple of pound a month for the next 18 months and I would get the 1st month bill then pay up the £200 which in thought that's strange but I thought ok.

Well installation that was just pure hell from the start with and now on to 2nd bill I've paid nearly £60 on 1st bill and now trying to charge me £21 a month and now I've ? it they're saying it's £300 and then a couple of pound a month if that was the case I would of gone to Virgin and got it off them.

It's now in dispute and I'll put a update when I get a reaction or resolution from them.

I've also seen other people say exactly the same thing as what I've put up so I would like to wish everyone else luck that needs it also.

Many Thanks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Solihull EE  
Just appalling, I have 38 meg fibre and it is frequently slower than sky 17 meg broadband. Numerous engineer visits,
Always blaming open reach, open reach are adamant there is no fault on the line and I know the engineer. Despite being hard to prove, but after extensive google diagnostics, they have to be traffic shaping. Shocking
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset EE  
Absolutely shocking. Can not even stream a film!!! Do not ever go over to these!!
Should have stayed with talktalk!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
North Dorset EE  
An appalling service. Their broadband is so slow it nearly never uploads live streaming and it takes ages to download a film. On top of this, problems with the broadband are recurring, in 2 years and a half that I have been under contract with EE the box stopped working 6 times (and it always takes minimum 10 days to make work again)! Recently another problem arose and my internet goes on and off every 15 mins to an hour and I end up using my phone as a hotspot.... Customer service is ridiculous; when you have a problem it takes ages for them to even try to solve it, and usually, you need to call them 5/6 times in order to solve it definitely. The level of negligence demonstrated by their departments is absurd and when they actually find a way to help, either you have to wait for weeks before they actually do anything or you need to open a new contract or prolong the one you already have for only god knows what reason. I AM FED UP OF THIS NEGLIGENT AND RIDICULOUS SERVICE, I will leave EE as soon as possible and will search the contract to see how many breaches have been committed because of their negligence (misrepresentation looks promising). GUYS DO NOT SIGN A CONTRACT WITH THEM, ITS LIKE SIGNING A CONTRACT WITH THE DEVIL
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Very slow broad band and very bad customer service.
If you are an existing customer they will sent a text to get the
Feedback but you can't score it. These text not delivered to them. I was with EE more than 3 years but because of their
Bad customer service time to leave them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Southampton EE  
We had issue with the TV box it overheats and crashes once a week.We then have to reset it which takes 5 minutes . The record does not work as it stops recording after 10 minutes or after the adverts. so the last 5 films we wanted to watch just finished after the first advert.
The internet is rubbish , slow , drops out and inconsistent. I signed up for cheaper Sky sports , they cancelled the deal the same day, all I want is the golf which Now TV don't do.

I thought TalkTalk was bad but I am going to move back and suffer their complete lack of security etc. Do not get EE Broadband or TV box, however my friends tell me EE mobile is good???
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Leeds EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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