BT

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available with truly unlimited usage
  • Faster than average basic fibre with Superfast Fibre averaging at 50Mb
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Wide range of TV inclusive options with BT TV and the exclusive AMC channel
  • Superfast Fibre comes with the fastest and smartest hub of any major broadband provider
  • BT Sport Pack, exclusively covering UEFA football and 42 Premier League matches

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BT Broadband and Weekend Calls
£24.99 for 18 months
£32.99 thereafter

£29.99 upfront cost

  • 18 months reduced price!
  • Truly unlimited usage
  • 10Mb average download speed
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • BT Virus Protect on 2 devices
  • 200GB Cloud Storage
  • Weekend UK landline calls
  • 18 month contract

Buy now

BT TV Entertainment with Superfast Fibre and Weekend Calls
£44.99 for 18 months
£72.49 thereafter

£19.99 upfront cost

  • Free Google Home worth £69!
  • 18 months reduced price!
  • 50Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • AMC channel free with BT TV
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Weekend UK landline calls
  • 18 month contract

Buy now

BT Superfast Fibre 2 with Weekend Calls
£39.99 for 18 months
£58.99 thereafter

£9.99 upfront cost

  • Online only: Free Google Home + £30 BT Reward Card!
  • 18 months reduced price!
  • 67Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Now with Anytime calls as standard, save £135 over the contract length!
  • Weekend UK landline calls
  • No activation fee
  • 18 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Superfast Fibre 2 - BT were the first to offer the higher fibre to the cabinet (FTTC) speeds, now at 67Mb average speed, and ultrafast 160Mb and 300Mb fibre to the home products are rolling out in some areas
  • Faster basic fibre - BT's Superfast Fibre 1 fibre products offer speeds averaging 50Mb, beating most competitors' approximately 36Mb average speed products
  • Variety of packages with truly unlimited usage
  • BT TV - enjoy a range of TV channels, movies, sport and catchup TV powered by YouView
  • Comprehensive security - with BT Virus Protect, Web Protect and True Key
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Smart Hub for Superfast Fibre - router with the latest 802.11ac wireless technology and smart techology to get faster Wi-Fi connections in more rooms of your home. BT claim this beats the latest hubs from other major UK broadband providers
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package

Possible downsides

  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Best Hub not on standard broadband - If you're not opting for BT Superfast Fibre you need to pay £50 extra for the BT Smart Hub, or opt for the slower free Home Hub 4
  • No short contracts - All products are on 18 month contracts and prices rise from the 19th month
  • No fixed price term - Prices may rise during your 18 month minimum contract

Features at a glance

  • Download speeds average at 10Mb for standard broadband, 50Mb for Superfast Fibre and 67Mb for Superfast Fibre 2

  • 18 month contracts on all deals

  • Truly unlimited download allowances

  • Many deals with free or discounted activation

  • Free 24/7 customer support

  • 11 free BT Yahoo email accounts that don't get full included with all deals

  • Security includes fre BT Virus Protect for between two and 15 devices, Web Protect and True Key, plus Parental Controls

  • BT Home Hub 4 802.11n wireless router as standard or 802.11ac BT Smart Hub with BT Infinity

  • Range of BT TV packages available from BT TV Starter to Total Entertainment with exclusive channels and Ultra HD

  • Inclusive phone calling to UK landline numbers with some packages

  • Free access to thousands of wi-fi hotspots worldwide

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

2.9 stars
  satisfaction rating based on 17501 customer ratings since 2018-04-19. See more BT customer ratings and reviews.

Details last checked on 2019-04-18

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Package    
Speed  (Sorted)  
Usage    
Contract    
1st Year Cost    
Monthly Cost    
BT Superfast Fibre 2 with Weekend Calls More Info

Online exclusive: Free Google Home + £30 BT Reward Card + 18 months reduced price + Smart Hub + no activation fee!
Add Anytime calls for just £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
18
months
£490 £39.99
£58.99 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT Superfast Fibre Plus with Weekend Calls More Info

Special offer: 18 months reduced price + Smart Hub + BT Plus + no activation fee!
Add Anytime calls for just £7.50 a month!
BT Plus offers BT's Keep Connected Promise and Double Data for BT mobiles

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
18
months
£670 £54.99
£58.99 after 18 months

£9.99 upfront cost

Go to site
BT TV Entertainment with Superfast Fibre 2 and Weekend Calls More Info

Online exclusive: Free Google Home + £30 BT Reward Card + 18 months reduced price + free AMC channel + BT Sport Pack + Smart Hub!
Add Anytime calls for just £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
18
months
£680 £54.99
£78.99 after 18 months
Reward only available to new customers signing up online

£19.99 upfront cost

Go to site
BT TV Max 4K with Superfast Fibre 2 and Weekend Calls More Info

Online exclusive: Free Google Home + £30 BT Reward Card + 18 months reduced price + free AMC channel + BT Sport Pack + 4K UHD BT Sport channel + Smart Hub + no activation fee!
Add Anytime calls for just £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
18
months
£730 £59.99
£83.99 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT Superfast Fibre with Weekend Calls More Info

Special offer: Free Google Home + 18 months reduced price + Smart Hub + no activation fee!
Add Anytime calls for just £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
50Mb
truly
unlimited
18
months
£370 £29.99
£52.49 after 18 months

£9.99 upfront cost

Go to site
BT TV Entertainment with Superfast Fibre and Weekend Calls More Info

Special offer: Free Google Home + 18 months reduced price + free AMC channel + Smart Hub!
Add Anytime calls for just £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
50Mb
truly
unlimited
18
months
£560 £44.99
£72.49 after 18 months

£19.99 upfront cost

Go to site
BT Broadband and Weekend Calls More Info

Special offer: 18 months reduced price!
Add Anytime calls for just £7.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
18
months
£330 £24.99
£32.99 after 18 months

£29.99 upfront cost

Go to site
BT TV Essential + BT Sport with Broadband and Weekend Calls More Info

Special offer: 18 months reduced price + BT Sport Pack + free AMC channel!
Add Anytime calls for just £7.50 a month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
10Mb
truly
unlimited
18
months
£470 £34.99
£47.99 after 18 months

£49.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-04-18

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction
    2.9 stars
  • Customer Service
    2.9 stars
  • Speed
    2.7 stars
  • Reliability
    2.8 stars

Based on 17519 customer ratings since 2018-04-18

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Moved from SKY after 12 years, to BT, and said £29.99 month and free £70 loyalty card after 30 days. BT Delayed the Broadband 30 days as error at BT end so we had no Broadband for 30 days now 120 days later no Loyalty card and they say its not being sent now.Do not use BT,they promise things to get you on board, and after you sign 18 month contract, they do not pay the rewards.Going back to SKY at contract end
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry BT  
B T are liers they tell you one price which was 34 a month broadband it was always 67 a month customer service is crap they rob off you
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nuneaton BT  
I am currently using the BT smart hub 2, and the reliability of the hub is absolutely amazing, the costumer service is even better,Pages load up in a flash as-well as downloading Files .
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Wimbourne BT  
Don't know where to begin. Changed from TalkTalk to BT on the hope of internet in every room. Five weeks later, I have no internet. BT gave me a start date, sent the equipment, ended my previous supplier, and then left me stranded. We run a home business, requiring internet. This hasn't seemed to bother the countless BT staff we've contacted. They're all 'sorry', and promise to resolve the issue, etc, but nothing gets done. It's a broken business. I've contacted my MP, because this appalling service should not be allowed to take place.
I'm speechless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Retford BT  
Useless.
i got lied to when i set up my contract... the operator told me verbally 12 months they sent paperwork for 18th months( i didn't check my Fault) .... convenient they didn't record the call.
constant drops in service with no explanation.
changed my direct debit date from the 10th so i got 2 months worth of bank charges and damage to my credit file.
called 4 times to set up paperless so i wasn't charged took them 6 months to get it done correct.
there India complaints dept calls and there accent is that thick you cant understand AVOID BT.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry BT  
Internet kepts cutting around 30-40 times in a day, as a gamer you can’t rely on it to play a single game without worrying about it being cut mid-session. Tried calling them about it and they said they cut it and also slowed my internet down because of “excessive usage” (downloading files, in my case it was a single ps4 game mandatory UPDATE from the legal market where every player has to update their game) on a contract that says “unlimited internet”. All i have done is watch YouTube video and amazon prime.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kingston upon thames BT  
Why is my broadband speed 0.9 mbps!!! what a rip-off, no wonder the Netflix drops out after 10 minutes!! and has done for over a year!! you should be ashamed of yourselves, forcing people to upgrade, to watch a programme.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BT403TR BT  
worst providers I have come across EVER !!!! we have the same trouble every month and every time we think it's sorted that crop back up. The internet is shocking and we end up having to use 4g on mobiles most of the month. The bill is an absolute nightmare ! we phone to pay every month and ask them to change the date of the direct debit, they have always said it's done and we have the same problem the month after and then we have to pay late charges. this month is the first time we have been told that the direct debit can not be changed and they have no recorded of us being told we can change it. staff can be rude and the last conversation I had I told the lady I was thinking of leaving and she hung up on me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Shirley BT  
The service from bt is terrible I have boasters in every room in the house. I am sat less than a metre from a boaster and every few seconds it disconnects. This has to be the worst internet provider. Funnily enough this has only just been happening since they put the offer of paying so much a month to guarantee connection in every room. This looks like a money making scam to me
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kingshurst BT  
Don't know why I bothered to change my contract to them after the horrendous situation with the Internet. The Internet installation got delayed by 3 weeks, 2 missed appointments and a general lack of knowledge throughout the call centre. Decided to get a BT sim only through temptation of free BT Sports and a cheaper plan. You have to call to activate BT Sport, why someone can't do it via chat I have no idea so, a 15 minute hold later, asked for DPA, gave my details, asked to hold for a minute while my account gets pulled up and the phone gets put down, no call back. Get back on to chat to be told the adviser will call me and connect me with that team to receive a call and be told they've closed. Absolutely outstanding customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester BT  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Laptop and phone

Are broadband bundles or standalone deals right for you?

Posted on 2019-04-11 14:01 in Features EE Hyperoptic TalkTalk NOW Broadband BT Sky Virgin Media

Is it better to get your broadband, TV and phone services as part of a single bundle from the same provider, or should you shop around for the best standalone deals?

Is it simply a question of convenience versus flexibility? And does one work out cheaper than the other?

Let's take a look.

What kind of bundles can you get?

There are three types of broadband bundle. Where providers offer more than one you might see them described as triple or quad-play providers.

Broadband and call bundles

Most broadband services need you to have a traditional phone line, the price of which will be included in your broadband bill. Many providers - even some of the smaller ones - make the most of this requirement by offering you a call plan as part of a bundle. You can add off-peak, Anytime or International calls for a few extra pounds a month. If you don't add a plan the price for any calls you make just gets added to your bill.

Even some providers who don't require a landline will still offer you call bundles, and that can work out cheaper even if you don't intend to use them. For example, Virgin Media's broadband with phone options are cheaper than just standalone broadband for the offer introductory period of. After this, it goes up by £2 a month, but you always have the option of ditching the phone portion at the end of your minumum contract, or some people might consider the extra £2 worth it for extra piece of mind in an emergency. Of course, this isn't always the case, as with Hyperoptic who charge more for a phone bundle than they do for a standalone product. But it's worth investigating to see whether a potential provider requires a landline or not, and if you can make a saving by getting calls bundled in.

Broadband and TV bundles

Broadband and TV bundles are the next most common types of deal. These are generally restricted to the bigger name providers like Sky or BT, and can give you access to premium TV channels that show Premier League football or the latest movies. But beware, they aren't all like this. Some TV bundles, such as the basic TalkTalk or Virgin TV deals, don't offer many more channels than you can get with Freeview. You get a set-top box that lets you record or pause shows, but doesn't include any pay TV channels unless you choose to upgrade. Take a look at our guide on the cheapest ways to get pay TV for the full lowdown.

Broadband and mobile bundles

The other type of deal you can get is a broadband and mobile bundle. Again, these are rarer. Your options are split into two groups: either money off your bill, or a bonus added to your mobile plan, usually in the form of a bigger data allowance. The good thing about the latter is that you can add it to an existing plan if you're already a customer, without needing to take out a new deal.

How do the prices compare?

So how do the prices of bundles compare to buying all your services separately? And do they work out cheaper? Well, it's complicated. When you compare like-for-like services, bundles will usually give you a decent saving. But if you're willing to make compromises on what you need, they might not be the best option.

Here's an example. Let's say you want to sign up to Sky TV.

As of April 2019 you can get Sky Entertainment with 63Mb Fibre in a bundle from Sky for £42 a month. By contrast, if you took the cheapest fibre deal with an average 63Mb speed, from TalkTalk, plus the same Sky Entertainment package from Sky it would cost you a total of £47 a month. It's the same story for different speed broadband, and when you add more TV channels the gap increases further.

Bundles are cheaper when you compare like-for-like services. But - and there's always a but - it isn't quite as simple as that.

If you take that 63Mb TalkTalk Fibre plan and add a NOW TV Entertainment Pass instead of the Sky subscription, the monthly price plummets to just £33. In fact, add the NOW TV plan to Sky Fibre and it works out £7 a month less than the Sky bundle.

What gives? The important thing here is to compare the small differences in the services you're getting. NOW TV is cheaper and gives you the same channels you get through Sky, but it's also a far less premium service. You can't use it to record shows, access red button services, watch 4K broadcasts, or plenty of other things.

In summary: if you want the full monty, a bundle will almost always be cheaper. But if you're willing to shave off some of the extras, you might be able to make savings by buying separately.

Are bundles right for you?

Money aside, the big selling point of bundles is convenience. A bundle gives you one contract, one bill, and one customer service department to deal with. In most cases you'll be able to renew at the same time, too. And you could argue that getting all your services from the same provider will give you more leverage when it comes to negotiating the best deal. The more you pay, the keener they'll be to keep you.

But buying standalone deals has its merits, too. You get more choice, for a start, since there aren't many triple or quad-play broadband providers. And more flexibility, which lets you pick up a faster broadband package than your chosen TV provider can offer, for example. Plus, there's the possibility of taking shorter deals. Sky TV comes with an 18 month contract, Virgin 12 months, and NOW TV just 30 days.

Call plan bundles are the easiest to decide upon. Lots of us don't even have phones plugged into our landlines anymore, so don't need them. But if you make a lot of landline calls - especially international calls - then go for it.

For TV, make sure you know what you want before you sign up. For the full pay-TV experience a Sky or Virgin Media bundle will work out cheaper. If you just want a few extra channels, like from NOW TV or the handful of premium channels offered by BT, a standalone deal might actually work out better.

And as for mobile, keep an eye out for indirect savings. Sky TV customers, for instance, are automatically eligible for unlimited free calls and texts, which means they only need to pay for a data plan. The cheapest they offer is just £6 a month - almost certainly less than you're paying at the moment. EE give 5GB of mobile data to their broadband customers each month. This won't show as a saving on your broadband bill, but is likely to enable you to switch to a much cheaper mobile plan and make your savings there instead.

The main thing is to know what you need and how much it will cost you separately. The you can compare it to how much an equivalent bundle will set you back. Use our comparison tool to find your perfect broadband bundle to get started.

Comments

Broadband compensation

Automatic compensation for loss of broadband service goes live from today

Posted on 2019-04-01 16:56 in News TalkTalk Zen Plusnet BT EE Sky Vodafone Virgin Media Hyperoptic

A new voluntary code introduced by Ofcom goes into effect today. This scheme means that the broadband providers who have signed up will have to reimburse customers in the event of their broadband or landline phone service being down for longer than two days. Here's what you need to know.

The compensation you can expect

  • Delayed repair following loss of service - if a fault takes longer than two days to fix, you can expect £8 for each day after that period that your broadband is not repaired
  • Missed appointments - if the engineer does not turn up or your appointment is cancelled with less than 24 hours of notice, you can expect £25 per missed appointment
  • Delays with the start of a new service - if your broadband does not go live on the agreed date, you can expect £5 for each day of delay, including the missed start date

Homes and small to medium businesses who choose to use residential broadband are eligible for compensation on this scheme, and you should only need to report the fault for compensation to be paid out automatically.

To qualify for compensation, faults must not be of your own making (for example, your problem is down to your own wiring and equipment, you shove a spade through a vital cable on your property, or you're not at home for an engineer visit). You're also due compensation in the event of extreme weather causing problems and third-party incidents that contribute to the delay of repairs.

The providers taking part

Originally BT, Sky, TalkTalk, Virgin Media and Zen signed up to the agreement back when it was proposed in 2017. Since then EE, Hyperoptic, Plusnet and Vodafone have also signed up, accounting for more than 95% of broadband and landline customers in the UK. While most of these providers will be participating in this scheme from today, Hyperoptic and Vodafone will start automatic compensation later this year, and EE should be ready to do so next year.

Find more information in Ofcom's press release.

Comments

BT Buyers Guide

Can I get BT Broadband?

BT's standard broadband services are available at all UK telephone exchanges (excluding those in Hull) so can be accessed in all but the remotest of rural areas.

BT's fibre-optic service, BT Superfast Fibre, is available to more than 85% of UK homes - more than 25 million premises - with BT continuing the roll out to more and more areas every month. BT Superfast Fibre is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Superfast Fibre is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband is provided by BT Retail, which is a separate company from those that administer telephone exchanges, street cabinets and phonelines. As a result, there is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for Openreach installation or home visit engineers and use the same systems of contact as any other reseller.

BT Broadband are just one of many consumer broadband service providers using BT Wholesale Connect technology. In many areas competiting broadband providers have installed their own equipment in telephone exchanges and may even be able to beat BT's standard broadband speeds.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of core broadband offer:

  • BT standard broadband - averages 10Mb download and 1Mb upload speed (limited to 8Mb maximum down speed and 0.75Mb upload in some rural areas), on an 18 month contract with unlimited downloads
  • BT Superfast Fibre 1 - averages 50Mb download speed and 9.Mb upload speed, on an 18 month contract with unlimited downloads
  • BT Superfast Fibre 2 - averages 67Mb download speed and 18Mb upload speed, on an 18 month contract with unlimited downloads
  • BT Superfast Fibre Plus - the same as Fibre 2 but with 'Plus' benefits. These include double data allowance on BT Mobile plans and a Keep Connected Promise, where BT will send you a 4G hub to use temporarily if your connection goes down

Whether you can enjoy BT's fastest speeds depends on factors like whether your exchange and street cabinet have been upgraded to the latest technology, and how much copper telephone cable there is between your home and the exchange (or the street cabinet for BT Superfast Fibre).

For the standard broadband and Superfast Fibre 1 packages you can choose whether to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable. Superfast Fibre 2 is unlimited.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls. While you must take BT line rental with any broadband deal, you can save around £20 a year if you pay it all up front through the Line Rental Saver option.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

  • Starter Bundle - a basic package offering the Freeview channels and BT Sport in standard definition. You can upgrade with several bolt-ons including Sky Sports Main Event HD. Comes with standard YouView box with no recording.
  • Classic Bundle - the same as above but with a YouView+ box, and AMC as an extra channel. You can add Sky Sports Main Event and Sky Cinema as bolt-ons.
  • Entertainment Bundle - a YouView+ box with 20 extra premium channels including Discovery Channel, Gold, History and more. You can add Sky Sports Main Event and Sky Cinema as bolt-ons.
  • Max HD Bundle - 62 premium entertainment channels including 21 HD channels and BT Sport in UHD. You can add Sky Sports and Sky Cinema as bolt-ons.

BT customers will be able to sign up to the full Sky Sports package plus all Now TV channels including Sky Atlantic in 2019.

All BT TV packages come with up to 80 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

Which package should I choose?

It is worth working out what your download needs are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

At average speeds of 50Mb, the BT Superfast Fibre 1 package offers the fastest potential speeds for basic fibre broadband in the UK (at launch time, at least — it's likely that other providers will upgrade their basic services in due course). This is fast enough for virtually all online activities, including watching BT Sport in Ultra HD, and may now be enough for those customers who would have previously been considering the faster Superfast Fibre 2 connection.

BT Superfast Fibre packages will help prevent slowdown in households with many heavy Internet users, such as student households or those with large families. However, if you're close enough to the telephone exchange, BT Broadband's average speeds of 10Mb may still be fast enough, allowing you to stream live television or chat over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

I already have Superfast Fibre 1, do I automatically get the new, faster speed?

Existing Superfast Fibre 1 customers will not be upgraded automatically to the faster speeds, and will continue on their current 40Mb maximum speed service.

You can upgrade by taking out a new contract, but unless you're already getting speeds of 40Mb, or thereabouts, it may not be worth it. For many users the internet speeds they get are limited by physical factors such as their distance from the street cabinet, rather than the speed limits of their chosen broadband service. Thus, upgrading to a faster service will not automatically mean faster internet.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Superfast Fibre customers get the enhanced Smart Hub which is supercharged for fibre. It supports 802.11ac Wi-Fi and uses smart techology to get faster Wi-Fi connections to more rooms in your home that any other major broadband providers' hubs. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. The unlimited packages come with either 200GB or a massive 1TB, depending on which you choose. 
  • Internet security - All of BT's unlimited broadband packages come bundled with BT Virus Protect with McAfee, which you can use on two devices on the Broadband and Fibre 1 deals, and up to 15 devices with Superfast Fibre 2 and Plus. You also get BT Parental Controls to monitor and manage children's internet usage.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Very fast basic fibre - BT's cheapest Superfast Fibre 1 fibre cabinets offer average download speeds of 50Mb while most competitors offer basic fibre that maxes out at 40Mb. If you're close enough to your street cabinet to get the boost then the extra 10Mb to 15Mb could make a significant difference.
  • Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi, the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Super Hub for BT Superfast Fibre - Supercharged for fibre with the latest 802.11ac advanced wireless networking technology, BT claims their smart techology makes the Smart Hub better than any major broadband provider's latest hub at getting faster connections into more rooms of your home.
  • BT Sport Pack - If you're a sports fan and intend to sign up for BT Sport in order to see UEFA Championship, Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch to BT TV and get these channels for free, or to switch to BT Broadband and get them through the app or your existing Sky TV package for only £6 per month.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline. BT line rental tends to be priced higher than many other providers.
  • No short contracts - BT’s contracts are for 18 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Smart Hub only standard on Superfast Fibre - If you want the lastest and greatest router technology, capable of getting faster connections into the 'dead spots' in your home, you only get the BT Smart Hub inclusive with BT Superfast Fibre. If you're a standard broadband customer then you get the previous generation BT Home Hub 4 or you need to pay an extra £50 to get the Smart Hub.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for 2017 show that BT had the third highest level of complaints among the major broadband provders. They also had the second highest level of complaints for pay TV, more than double the industry average.
Broadband.co.uk