BT Broadband Buyers Guide

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available with truly unlimited usage
  • Ultrafast broadband up to 900Mb available in some areas
  • Free access to over 5 million BT Wi-Fi hotspots
  • Free technical support over a variety of media
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Wide range of TV inclusive options including Sky TV and BT Sport

Go to site

BT Fibre Essential
£26.99 for 24 months
£34.99 thereafter

£9.99 upfront cost

  • 24 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • 36Mb average download speed
  • Unlimited Wi-Fi access
  • BT Home Hub 5 with N-rated Wi-Fi
  • BT Virus Protect on 2 devices
  • 200GB Cloud Storage
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract

Buy now

BT Fibre 2 with Calls
£31.99 for 24 months
£39.99 thereafter

£9.99 upfront cost

  • Offer £120 BT Gift Card!
  • 24 months reduced price!
  • 67Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Stay Fast Guarantee - get your promised speeds or £20 back
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract

Buy now

BT TV Entertainment with Fibre 2 and Calls
£43.99 for 24 months
£51.99 thereafter

£9.99 upfront cost

  • Offer £120 BT Gift Card!
  • 24 months reduced price!
  • 67Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • AMC channel free with BT TV
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • BT Sport Pack free with BT TV
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract

Buy now

Reasons to choose BT

  • Lots of speed options - starting at 10Mb and rising to gigabit full fibre broadband
  • Ultrafast deals available - full fibre and G.fast deals available in supported areas
  • Sky TV without a dish - add premium TV, including Sky channels through NOW TV, plus BT Sport
  • Free anti-virus software included - protect 15 computers and phones
  • Speed guarantee - if you don't reach the promised speed you will be able to get a refund
  • Free cloud storage - get up to 1000GB of free cloud storage on some packages
  • Free Wi-Fi - you can access five million hotspots around the country after you sign up

Possible downsides

  • Must use BT for phone - unlike some providers, it's not possible to take your call plan and line rental from another phone supplier
  • Long contracts - you must sign up for two years
  • Not the cheapest - BT are often pricier than the smaller providers
  • Annual CPI plus 3.9% price rises - prices for broadband, line, call plans and call charges will increase with the Consumer Price Index plus 3.9% in June 2021, March 2022 and then annually each March onwards

Features at a glance

  • Download speeds range from 10Mb for standard broadband, 50Mb for Superfast Fibre, 67Mb for Superfast Fibre 2, up to 900Mb average for full fibre

  • 24 month contracts on all deals

  • Truly unlimited download allowances

  • Activation or P&P usually required on all deals

  • Free customer support, 8am to 9pm Monday to Friday, and 8am to 8pm Saturday and Sunday

  • Security includes free BT Virus Protect for between two and 15 devices, plus Parental Controls

  • BT Smart Hub as standard with fibre deals; Home Hub 4 with standard broadband

  • Range of BT TV packages available including the full Sky TV service via NOW TV

  • Inclusive phone calling to UK landline numbers with some packages

  • Free access to thousands of wi-fi hotspots worldwide

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

3.1 stars
  satisfaction rating based on 11614 customer ratings since 2019-10-25. See more BT customer ratings and reviews.

Details last checked on 2020-10-23

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Package    
Speed  (Sorted)  
Usage    
Contract    
1st Year Cost    
Monthly Cost    
BT Fibre 2 with Calls More Info

Special offer: £120 BT Gift Card + 24 months reduced price + Smart Hub + no activation fee!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
24
months
£394 £31.99
£39.99 after 24 months
annual price changes apply
Gift card only available to new customers signing up online


£9.99 upfront cost

Go to site
BT Fibre 2 for Students More Info

Special offer: 9 months reduced price + 9 month contract designed for students + Smart Hub!

802.11ac Wireless RouterLine Rental

averages
67Mb
truly
unlimited
9
months
£462 £33.99
£41.99 after 9 months
annual price changes apply

£29.99 upfront cost

Go to site
BT TV Sport with Fibre 2 and Calls More Info

Special offer: £120 BT Gift Card + 24 months reduced price broadband + Smart Hub + no activation fee!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
24
months
£514 £41.99
£49.99 after 24 months
annual price changes apply
Gift card only available to new customers signing up online


£9.99 upfront cost

Go to site
BT TV Entertainment with Fibre 2 and Calls More Info

Special offer: £120 BT Gift Card + 24 months reduced price + free AMC channel + Smart Hub + no activation fee!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
24
months
£538 £43.99
£51.99 after 24 months
annual price changes apply
Gift card only available to new customers signing up online


£9.99 upfront cost

Go to site
BT TV Big Entertainment with Fibre 2 and Calls More Info

Special offer: £120 BT Gift Card + 24 months reduced price + free AMC channel + 4K UHD BT Sport channel + Smart Hub + no activation fee!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!
Stay Fast Guarantee - get your promised speeds or £20 back!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
24
months
£658 £53.99
£61.99 after 24 months
annual price changes apply
Gift card only available to new customers signing up online


£9.99 upfront cost

Go to site
BT TV Big Sport with Fibre 2 and Calls More Info

Special offer: £120 BT Gift Card + 24 months reduced price broadband + Smart Hub + no activation fee!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
24
months
£814 £66.99
£74.99 after 24 months
annual price changes apply
Gift card only available to new customers signing up online


£9.99 upfront cost

Go to site
BT Fibre 1 with Calls More Info

Online exclusive: £60 BT Gift Card + 24 months reduced price + Smart Hub + no activation fee!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
50Mb
truly
unlimited
24
months
£346 £27.99
£35.99 after 24 months
annual price changes apply
Reward only available to new customers signing up online


£9.99 upfront cost

Go to site
BT Fibre 1 for Students More Info

Special offer: 9 months reduced price + 9 month contract designed for students + Smart Hub!

802.11ac Wireless RouterLine Rental

averages
50Mb
truly
unlimited
9
months
£438 £31.99
£39.99 after 9 months
annual price changes apply

£29.99 upfront cost

Go to site
BT Fibre Essential More Info

Special offer: 24 months reduced price + no activation fee!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
24
months
£334 £26.99
£34.99 after 24 months
annual price changes apply

£9.99 upfront cost

Go to site
BT Fibre Essential for Students More Info

Special offer: 9 months reduced price + 9 month contract designed for students + Smart Hub!

802.11ac Wireless RouterLine Rental

averages
36Mb
truly
unlimited
9
months
£400 £27.99
£35.99 after 9 months
annual price changes apply

£39.99 upfront cost

Go to site
BT Broadband with Calls More Info

Special offer: 24 months reduced price + no activation fee!
Add 500 mins anytime calls for just £5 a month or Unlimited Calls for £12 a month!

Phone CallingLine Rental

averages
10Mb
truly
unlimited
24
months
£334 £26.99
£34.99 after 24 months
annual price changes apply

£9.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-10-23

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    3.1 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 11614 customer ratings since 2019-10-25

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Terrible customer service up to 40 minutes on the phone to get through. Complaints do nothing and got charged for a month that my Internet didn't work.

Will not use again!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland BT  
I was having problems trying to switch over to BT from virgin (virgin is excellent but a little pricey) Tried to contact customer service and had nothing but hassle. It felt like they were not bothered about me switching to them. It got to the point where I was so frustrated with them that I put the phone down and I will now stick with virgin and not be using BT. They are not worth the hassle.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North east BT  
0 is the correct sattisfaction and reliability. I chose BT because of the brand....big mistake. I did the same with Virgin, bouth rubbish network providers in my area. I have 3 childreen and i use internet quite often, even with my CCTV, and dorbell with camera. The internet it is realy not working att all, i have the round hubb what they bragg about but it is only for disighn....not pleased at all and i canceled the contract. I have 40Mb minimum and 18 MB upload in contract but the speed is much less,nothing is not working, fault after fault, youtube is not loading, they talk to talk but dont chose BT...contract for 40£ a month and no good internet?????? What a joke,!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
CRAYFORD BT  
Drops in speed all the time. Zoom calls cut off regularly. In these times of home working we need a more reliable service. When my contract tie in ended they quickly bumped me up to £40 month even though the same package for new subscribers is £26. We are living in tough economic times but BT will still happily rip you off.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Ilkley BT  
i can score no stars rubbish

engineers come out and don't know what they are doing
no broadband now for 3 months can't get out of contract until they say so


shambles passed onto 8 different operators to sort


worst service ever
MITCHELL BT  
If you're thinking about switching to BT broadband because of the BT reward card incentive then beware. They seem to be making it difficult to claim this, despite them claiming it should appear automatically on your account.

My own experience was that the reward card never appeared on my account. After contacting live chat to enquire about this, the adviser said he could not transfer me to the relevant department and told me to phone instead. This would have involved wasting more of my time because of the long waiting time on the helpline.

A quick Google search of 'bt reward card', and filtering by the past month shows lots of people complaining about not receiving reward cards, showing this is a current widespread issue. So unless you're prepared to waste time chasing this up, then don't expect to get the card.

The broadband itself has been excellent. I'm on a FTTP connection which is fast and reliable. It's just a shame that this experience with the reward card has soured my opinion.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Cambourne BT  
I get 73 Mbps download and 18 upload on BT Fibre 2 package. I am lucky being just 120m from the fibre junction box so the copper wire last leg is relatively short. When things go wrong (about once a year - usually the service suddenly slowing down or needing frequent modem reboots) BT support has always been very fast and efficient. If they cannot fix the line remotely, an engineer has always arrived within a couple of days and the latest modem sent by post - all at no extra charge. You don’t often hear this... but I think the BT service is excellent.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Sevenoaks BT  
well well BT i have to constantly contact them. their advert says 1 disc runs the house or 100 pound back. i have 3 discs and they dont work(all this in 2 months )everytime i contact im in chat for over 4 hours they go round in circles and help with nothing
they pass me on to several people including managers (i dont think ) they avoid paying the 100 at all costs like their life depends on it so FALSE ADVERTISING im tired beyond words of this company and no offence to anybody but why cant i talk to a english person why do i have to be talking to people in INDIA when at the end of the day theyre called BRITISH TELECOM, tired of it all wish id never joined ive dealt with bad companies but these are the worst DO NOT UNDER ANY CIRCUMSTANCES JOIN BT (british telecom or should i call them IT (india telecom as sinse joining theyre all ive had contact with WHY?WHY?? why cant i cantact people in england surely it would work better
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
west yorkshire BT  
I thought paying top whack prices would equal top whack service,reliability etc - it doesn't - looking at the reviews you are just as likely to experience slow speed patronising unapologetic customer service providers as you are paying half the price of BT - I am swopping to a cheaper provider for what I imagine will be the same poor experience but at least I won't be paying 50 quid a month for it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Watford BT  
Such a terrible provider, download speed always fall short of the stated speed (e.g the stated speed was 11-13mb, and I am constantly receiving speed less than 5mb) and the pings are always spiking (varies from 30 to 500). The worst is that the slow wifi plan is even more expensive than some of the optical fibre plan provided by other competitors, I had no other choices as there is no optical fibre in my area. If you have other option BT should be avoided at all cost, extremely terrible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London BT  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Student broadband

Find the best student broadband deals for 2020

Posted on 2020-09-07 16:57 in Features Offers Three 4GEE BT John Lewis NOW Broadband Plusnet Virgin Media

Fast, reliable broadband is a must-have for any student house. And given that it can take a couple of weeks to set up, it's one of the first things you'll want to get sorted when you move in for the new term.

If you haven't signed up for your own broadband package before, we'll tackle some of the questions you might have here.

It's all pretty straightforward, but as a student you won't have quite as many options as everyone else. Contract length is absolutely vital - you don't want to be saddled with a long term deal that you have to keep paying for during the summer holidays or beyond.

And with all the corona-driven uncertainty this year, flexibility is more important than ever. Let's take a look at some of the things you need to know.

What speed do you need?

Your usage is probably going to be pretty high, so the fibre deals in the 60-67Mb average speed range should be your starting point.

You might get away with one of the slower fibre packages if there's only two people in your house, but in most cases the extra speed will be worth more than the fiver or so difference in price.

Faster is always better, of course, and you might be lucky enough to be living in an area where you can get speeds over 100Mb - and sometimes quite a lot more. These might come from the normal fibre providers like BT or Sky, from Virgin Media, or in 5G areas through the likes of EE and Three. Just make sure you keep an eye on the contract length and any setup fees for these faster deals.

What length contract should you get?

Short contracts are key for student broadband, so don't even consider those that need an 18 or 24 month commitment.

12 months is the longest you should go for, but even then you'll end up with quite an overlap with the summer break where you're still paying for your internet while you're hitting the beaches in Spain. Don't rule these out entirely, though, as they might still work out cheaper than a shorter option.

BT offer a few nine month deals that align much better with your term time. Some broadband suppliers, including NOW Broadband and Virgin Media, also offer 30-day rolling contracts that you can cancel at any time. These are best for zero-commitment broadband, but they do often come with significant setup fees. Be sure to factor that in when you're comparing prices.

Do you need any extras?

If Netflix isn't enough and you want a bit of sports action or some more of the latest US shows, you can save some money by adding a pay TV plan to you broadband deal. You won't be able to do this through Sky, as they only offer TV on an 18 month contract, but you can get 30-day deals on NOW TV streaming with NOW Broadband.

For any overseas students in your house, consider adding a call plan with support for cheap international calls.

Who pays the bill?

Even though you'll be splitting the bill with all your housemates, one of you is going to have put their name on the contract. It will be their responsibility. This is one of the reasons why you don't want to sign up to anything longer than 12 months, tops. You don't want to be stuck paying your broadband bill long after your housemates have moved on.

It's a good idea to assign each one of your utilities to a different person in your household so you share the risk. To help manage bills you can also look into setting up a shared bank account across the household, or take a look at apps like Splitwise that make it easier to see who owes what.

Best broadband deals for students

So, what student broadband deal should you choose?

BT offer three plans specifically for students. They're nine month deals, with speeds ranging from 36Mb to 67Mb. You can add a Sports or Entertainment TV package, as well as call plans including cheap international calls to 236 countries.

For one month contracts, you've got two main choices:

  • NOW Broadband - speeds range from a sedate 11Mb (don't bother!) to a much more suitable 63Mb, with the option to add streaming TV plans as well. All of them come with a £65 upfront fee.
  • Virgin Media - speeds on the 30-day plans range from around 54Mb all the way up to over 500Mb. Many setup fees have been waived on the 1 month rolling contracts that are specifically for students, but bear in mind that installation takes longer if your house hasn't had Virgin before.

Your other options are for 12 month contracts. When you add in the setup fees and slightly higher prices for short deals, these year-long plans may still end up being competitive, even though you'll still be paying in July and August when you don't need it. Among your best options here are:

  • John Lewis Broadband - speeds go up to an average 66Mb, with no activation fee, and usually include an e-gift card as a bonus.
  • Plusnet - speeds up to 66Mb, with just a £10 activation fee. You also get the option to add BT Sport - with Premier League and Champions League football - after you've signed up.

And there's one last thing to consider - broadband over 4G or 5G. This won't be right for everyone: 4G speeds are better for one or two users rather than a large, heavy-use household, and though 5G is blazing fast it still has very patchy coverage. If you're in the right part of London, Three's 5G Home Unlimited plans look good, and include a 12 month option. Find more great mobile broadband deals here.

Ready to start shopping for student broadband? Use our postcode checker to compare the best broadband deals available in your area today.

Comments

Broadband complaints

Vodafone still the worst large provider for broadband complaints, say Ofcom

Posted on 2020-09-02 11:37 in News Post Office EE Vodafone Plusnet TalkTalk Sky Virgin Media BT

For the third successive quarter, Vodafone have been named as the 'big eight' broadband provider that generates the most complaints.

The unwanted title comes from Ofcom's latest complaints report for the last quarter of 2019. They show what while the industry average improved from 14 to 12 complaints per hundred thousand customers, Vodafone's number rose slightly to 27. That's around a quarter more than the next worst 'big eight' performers, Plusnet and TalkTalk.

Once again, the standout suppliers were EE and Sky with just five customers having cause to moan. They, along with BT, were the only companies to achieve below average grievance levels. Virgin Media made the biggest improvement, with their level of disgruntled users dropping from 20 in the previous quarter, to 14.

The data covers the UK's eight largest broadband suppliers, which all have at least 1.5% market share. Here's how they rank:

  Complaints per 100,000 customers Compared to previous quarter
EE 5 -
Sky 5 -
BT 10 -3
Industry Average 12 -2
Post Office 13 +3
Virgin Media 14 -6
TalkTalk 19 -3
Plusnet 20 -2
Vodafone 27 +1

 

The report covers October to December 2019. Its publication was delayed due to the coronavirus outbreak, and it also means that the data doesn't take into account the massive surge in broadband use during the lockdown. We'll have to wait and see what impact that had on customer satisfaction.

Customer satisfaction

Speaking of which, Ofcom have also released their latest annual Customer Satisfaction survey. The report, for the whole of 2019, shows that an overall 85% of users are happy with the broadband service they get.

Of the 'big eight', Plusnet came out on top with an impressive 93% satisfaction rate. This is in spite of them performing pretty badly in a couple of areas. Over the year they had the second highest number of complaints, at 100 per hundred thousand customers. They also had the second longest call waiting time. Anyone phoning Plusnet for support would have to wait an average three minutes 48 for the call to be answered. By comparison, TalkTalk would answer in just 39 seconds.

This was a rare win for TalkTalk, who came out bottom of the satisfaction chart at just 78%. Only 44% of their users were happy with how complaints were handled, too.

The Customer Satisfaction report ranks the leading broadband providers across a range of categories. Here are the winners and losers:

  Average Best Worst
Overall satisfaction 85% Plusnet - 93% TalkTalk - 78%
Customers with a reason to complain 12% BT, Post Office - 10% EE - 15%
Satisfaction with complaint handling 53% EE - 66% TalkTalk - 44%
Average call waiting time 2:10 EE - 0:26 Virgin Media - 4:26
Ofcom complaints per hundred thousand 52 Sky - 21 Vodafone - 115

 

Your broadband rights

You don't have to settle for poor service from your broadband provider. If you aren't happy with what you're getting, or you don't think you're getting what you're paying for, take a look at our guide to your rights as a broadband customer to find out what you can do. We've got some advice on how to complain to your broadband provider, too.

And, of course, when your contract is up, you don't need to stick around if your provider is not up to scratch. Check out the best broadband deals available today to see what your options are.

Comments

BT Broadband Buyers Guide - Is BT right for you?

Can I get BT Broadband?

Fibre broadband from BT is available to virtually all homes in the UK. Unless you live in a remote, rural area where you already know that your broadband options are limited, you should be able to get it.

BT broadband runs on the Openreach network (which is also owned by BT Group, although is technically a separate company), so is available through all UK telephone exchanges. This means that BT's fibre-to-the-cabinet services, with average speeds of up to 67Mb, are available to around 98% of UK premises.

As is always true of this type of broadband, the actual speed you'll be able to get will be determined by how far you live from your nearest street cabinet.

BT also do some ultrafast broadband packages through a combination of G.fast technology on upgraded telephone exchanges, and full fibre-to-the-home. Availability varies throughout the country, and BT say that their full fibre services can be accessed in around 8% of the UK.

You can check to see which BT broadband deals are available in your area by using our postcode search tool.

What broadband options are available?

BT have three main fibre-to-the-cabinet plans that are available to almost everyone. They also have some ultrafast fibre packages with much more limited coverage.

The main fibre deals come in three speeds:

  • Fibre Essential - a basic fibre package with an average download speed of 36Mb and uploads of 9Mb, on a two year contract with a £19.99 upfront fee.
  • Fibre 1 - the mid-range fibre service with average download speeds of 50Mb and upload speeds of 9Mb, on a two year contract with a £9.99 P&P charge.
  • Fibre 2 - the fastest of the FTTC packages, with average download speeds of 67Mb and upload speeds of 18Mb, on a two year contract with a £9.99 postage fee.

All three deals come on a 24 month contract, and allow unlimited usage. You get a BT Smart Hub when you sign up, and the deal also comes with a speed guarantee. If you can't achieve the minimum speed you're quoted when you sign up you may be eligible for a refund or even to leave your contract without penalty.

If you're looking for ultrafast broadband, you've got a few options with BT:

  • Fibre 100 - offers average download speeds of 145Mb and upload speeds of 28Mb on a two year deal. Runs on either full fibre or G.fast, depending on which is available where you live.
  • Fibre 250 - average speeds of 300Mb for downloads and 47Mb for uploads on a 24 month contract. Runs on either full fibre or G.fast, depending on availability.
  • Full Fibre - BT offer two full fibre plans to around two million homes. The average speeds are 500Mb downloads/73Mb uploads, and 900Mb downloads/110Mb uploads.

All of these ultrafast deals come on 24 month contracts and include a £9.99 upfront fee for P&P. Availability for all the deals is very limited, and depends on whether the technology has been rolled out where you are. If you choose one of the full fibre plans you'll need to arrange an engineer visit to install it.

You also have the option to add a BT Halo plan to your fibre deals. This gives you, among other benefits, a beefed-up performance guarantee. If your broadband goes down and cannot be quickly fixed, BT will send you a mini 4G router to keep you online while they attempt to repair the fault.

BT also offer a Complete Wi-Fi add-on that includes extra Wi-Fi discs that help to extend your wireless signal throughout your home. If you've got problems with Wi-Fi coverage at home, it's worth looking into.

Do you only have very basic internet needs? You can still pick up a slower standard broadband connection from BT:

  • BT Broadband - fully unlimited broadband on a 24 month contract. The average download speed is 10Mb.

What TV options are available?

BT are one of the few triple play providers that can give you a premium TV bundle alongside your broadband. Buying these as part of the same package could save you money.

Through BT you can get five premium broadband + TV bundles with your choice of the following packages of channels:

  • Entertainment - includes Sky Atlantic, Sky One, Discovery and Comedy Central, plus over 300 boxsets, all provided through the NOW TV streaming service.
  • Big Entertainment - the above Entertainment package plus the Sky Cinema channels and over 1000 movies on demand, all via NOW TV.
  • Sport - all four BT Sport channels and BoxNation.
  • Big Sport - the Sport package, plus 11 Sky Sports channels streamed via NOW TV.
  • VIP - Everything from the Big Entertainment and Big Sport plans.

When you sign up to BT TV you also receive a YouView box for recording shows and pausing live TV.

The TV bundles come on a 24 month contract but they are classed as Flexible packages. This means that you can change your plan every month. So, for example, when the football season ends and you no longer need the sports channels, you can switch to an entertainment bundle instead (your bill will be adjusted accordingly).

If you don't need quite as much premium TV, but would still like to add a few more channels, you have one further option:

Classic Entertainment - a selection of premium channels including National Geographic and AMC, plus a recordable TV box. This package comes on a 24 month deal, and you cannot upgrade or downgrade it.

On all the TV plans, other bolt-ons are available. You can add subscriptions to services like Netflix and Amazon Prime Video, which are then included in your monthly bill for convenience.

Which package should I choose?

BT give you a great range of speed options, so you can pick the level of service that's right for your household.

While most providers offer just the two fibre-to-the-cabinet deals, BT are rare in that they have the third option in the form of Fibre 1, with an average of 50Mb download speed. It's a good option to consider if you want more than the basic fibre speeds, but live in an area where you cannot get the 67Mb average speed of the higher end package. Before you sign up you'll be given a speed estimate that can help you to decide.

Other than that, it's simply a case of working out what speed you need in your house. The entry level fibre is okay for smaller households with lower usage needs. Busier homes, perhaps with a couple of kids watching Netflix and playing video games, are likely to benefit from Fibre 2.

If you need more than that, or if you want to future-proof your selection (remember - your internet usage is likely to go up over the course of your two year contract), then you could consider one of the ultrafast deals so long as they're available where you live. One of the extra benefits of ultrafast broadband is the faster upload speeds. This can be especially helpful for people who work from home and need to share large files with the office, or take part in lots of video conferencing.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Do you want Premier League and Champions League football, or prestige TV shows?
  • How heavy is your internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Smart Hub - BT fibre deals come with a Smart Hub, an AC-rated router with seven internal antennas to help give a strong signal throughout your home. You can upgrade to the more feature-laden Smart Hub 2 if you need to.
  • BT Virus Protect with McAfee - protect up to 15 devices, including PCs, Macs and Android phones, against viruses and malware.
  • BT Cloud - back up your important files to the cloud. Storage ranges from 10GB to 1000GB depending on the broadband package you choose.
  • Wi-Fi access - get free access to over five million Wi-Fi hotspots around the UK.
  • YouView TV box - sign up for a premium TV package and you'll also receive a YouView TV box that enables you to record and pause live TV.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Lots of speed options - with speeds from 10Mb to 900Mb, you'll be covered whatever you need.
  • Ultrafast deals available - want faster than a basic fibre deal? Ultrafast packages are available in some areas.
  • Premium TV bundles - you can add a flexible TV bundle to your package. It's also a great way to get Sky without needing a dish.
  • Complete Wi-Fi guarantee - with some packages or add-ons you'll be sure to get Wi-Fi coverage throughout your home.
  • Free tech support - you can get free support by phone between 9am and 5pm Monday to Friday, as well as online.
  • A famous brand - if you like the reassurance of buying a big brand, they don't come any bigger than BT.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No short contracts - all the deals come on 24 month contracts, so won't be suitable for everyone.
  • Ultrafast availability is limited - the ultrafast deals can be accessed by around two million customers.
  • Cost - BT are rarely the cheapest provider. If price is your main consideration, look elsewhere (especially to Plusnet, which is owned by BT).
  • Annual CPI increases apply - Prices for broadband, line, call plans and call charges will all increase in June 2021 by the Consumer Price Index (CPI) rate of inflation published by the Office for National Statistics in April of that year plus 3.9%, and then will raise again on the same CPI plus 3.9% basis each March from 2022 onwards. Other prices, content and terms may also change during your contract. 
Broadband.co.uk