Wessex Internet Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Wessex Internet.

How Wessex Internet compares:

Stronger Satisfaction
Stronger Speed
Stronger Service
Stronger Reliability

Recent customer ratings for Wessex Internet

Based on 3 customer ratings since February 2019February 2019

Satisfaction

3 stars

Customer Service

1.67 stars

Speed

3 stars

Reliability

3.5 stars

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4 Customer Reviews over pages

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Reviewer

John

Location

Cambridge

Date

27/03/2024

Ratings

Satisfaction

4.00 stars

Customer Service

2.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Good broadband

Reviewer

James

Location

Dorset

Date

25/08/2020

Comments:

Used Wessex for 3 years, whilst Initially we got a good signal it now drops out randomly and is unreliable for work calls over Skype/Teams/Zoom etc. 5/6 times a day my laptop reports poor network quality and I have to abandon work calls. On demand TV/Films unavailable or bad pixel quality for whole evenings/afternoons. Various reasons given by customer service do not give me confidence that they can fix the issue and for £700+ per annum and a high installation charge you’re probably better off using a mobile network to hotspot your internet service. This approach - on an unlimited data bundle you can still watch TV/Films on demand for less than a third of the cost of Wessex. I’m now paying less than a third of what I was for a comparable 20mbps speed- I’ve never had any ‘super fast’ speeds of 30-50 mbps. Be careful before overpaying for 5G service which is worse than 4G or standard broadband.

Reviewer

Mr R Sullivan

Location

Cucklington

Date

09/12/2019

Ratings

Satisfaction

2.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

2.00 stars

Comments:

Disappointing

Reviewer

Ryan Wiseman

Location

Holwell

Date

23/02/2019

Ratings

Customer Service

2.00 stars

Comments:

Wessex Internet are great at communicating with you, until they have taken your money. I had Wessex Internet install a dish on the 22nd of January to use their 'wireless' service. Since then the service has been completely below standard. The service offers poor latency, and the 50Mbps they promise is a complete lie (for reference, I have run 3 speed tests over the past half an hour through different services that have given me no higher than 4.9Mbps download speed (literally less than a tenth of what I'm paying for). I have complained to Wessex Internet numerous times about the service, but all of my emails have been completely ignored. If you are considering this service; don't. Save your money and go elsewhere with a more reliable and trustworthy company.