Utility Warehouse Broadband Reviews

Reviewer

Rob Mallin

Location

Fareham

Date

21/02/2026

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Broadband doesn't work. Customer service non existent. Contact number hidden in the darkest depths of the web. Waste of time.

Reviewer

vishnuraj ramesh

Location

Leicester

Date

19/11/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

My experience with UW has been very disappointing. The service was extremely delayed, and even after making the payment, it took nearly two months for anything to progress. I had paid for the replacement of a toilet pipe that had been damaged by rats. Initially, I was told that the pipe could be changed after the first pest-control visit. However, after the second visit, I was informed that a drain scan was required—and that it would not be covered by the insurance. As a result, I had to arrange and pay for the drain scan privately. Additionally, the pest-control appointments were handled very poorly. They scheduled appointments without informing us, and the team did not show up. We waited the entire day without any updates. Only after we followed up did we receive an explanation, and then we had to arrange another appointment ourselves. Now, after all these delays and issues, they say they will change the pipe but will not take responsibility if any damage occurs during the work. Overall, the process has been frustrating, unprofessional, and far below the level of service expected from an insurance provider.

Reviewer

Kathleen

Location

Edinburgh

Date

05/08/2025

Ratings

Satisfaction

2.00 stars

Customer Service

4.00 stars

Speed

3.00 stars

Reliability

2.00 stars

Comments:

Terrible service, had no internet for nearly 8 weeks, finally started working again, only to stop a couple of weeks later. Completely had enough

Reviewer

Dave T

Location

Brighton

Date

28/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Exceptional customer service, ultra-competitve pricing. A model of how a utility provider should operate

Reviewer

John

Location

Bournemouth

Date

05/02/2025

Ratings

Satisfaction

1.00 stars

Customer Service

4.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Yet again no internet, dropped out for an hour today And when we do have it labours at speeds of 9 - 11mb. No hope of every getting through to purchase those ticket you want. Resigned to never going to Glasto whilst we are stuck with UW. Made several calls to helpful staff, but no fix. Got a replacement router and that has green lights flashing away all day, totally oblivious to the fact there is no internet. Time to call it a day and find another provider.

Reviewer

Bolatito

Location

Newcastle

Date

13/07/2024

Ratings

Satisfaction

1.00 stars

Customer Service

3.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

Very poor service Unreliable broadband provider. Slow and unstable dropping connection constantly. Customer service is decent but unable to resolve issue. Due money back as speeds unable to reach minimum guarantee they provided at the start of the contract.

Reviewer

Anna

Location

Atherton

Date

02/07/2024

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Reading bad reviews I was wondering if I am doing right moving from sky to Utility Warehouse but after connecting and I am happy I did it. The broadband is fast, reliable, signal strength is about 25% better than was in Sky. Overall grat decision and together with other services from UW as well as casback card I am saving a lot. I can highly recommend UW broadband to anyone connected to fibre network.

Reviewer

Aitch

Location

Enfield Middx

Date

01/07/2024

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I find the broadband speed & service very poor - seems unstable - and intermittent even 'out of hours' - never reflected in the billing - I would prefer to pay more for a better service, so will shop around.

Reviewer

Aitch

Location

Enfield Middx

Date

01/07/2024

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I find the broadband speed & service very poor - seems unstable - and intermittent even 'out of hours' - never reflected in the billing - I would prefer to pay more for a better service, so will shop around.

Reviewer

David

Location

Bristol

Date

19/05/2024

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Really happy with Utility Warehouse broadband. It’s fast and reliable and the technical team open til 8 evenings are very helpful. They check any interference, can switch router channels and check all ok if needed. My UW cashback card brings my broadband to half the cost most months.

Reviewer

Adel

Location

Somerset,UK

Date

12/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I only changed to Utility Warehouse because of the bundle deal with my electric & mobile. My provider before was fantastic & I didn’t want to change. I’d also tried UW years ago & it was awful then but thought hopefully they’d be better now. No, awful signal dropping in & out constantly, was told there was something wrong with the wall socket in the house (it worked perfectly 2 days previous with Sky). I’ve cancelled & gone back to Sky.

Reviewer

Katherine

Location

Devon

Date

24/03/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Shouldn't be so surprised such low prices. Only get what you pay for as they say. Terrible instructions with any item who knew we had 2 lines 5g & 2.4htz. Sadly both just as bad as each other. Slow or completely dropping out. No homework for the children as nobody available on the phone to help at weekends. Not happy at all

Reviewer

John Doe

Location

Leicester

Date

16/12/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Do not buy from this godawful broadband provider, We called them up countless times so they can hopefully fix the slow internet issue but as of right now the internet is still awful. They advised replacing the wifi box however its still terrible. They will throttle your internet connection too, stay far away from this terrible brand.

Reviewer

Mr G

Location

Bournemouth

Date

01/12/2023

Ratings

Satisfaction

1.00 stars

Customer Service

3.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

We were really hopeful of UW and cancelled our reliable broadband, however UW broadband couldn’t get to a second room. When I called they suggested my walls were too thick and sent two boosters out, that didn’t help either. Said it was my issue as signal to router was great, but even a device 2 foot from it dropped in and out. They were good cancelling it and everyone I spoke to was nice, but the actual broadband is shocking.

Reviewer

Felicity

Location

Date

25/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

3.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

The customer service was good but the speed, reliability and satisfaction isn’t. We first lost our Wi-Fi randomly, we paid all the bills and the light was still the right colour. However it did not work. It takes forever to turn back on and it randomly cuts out, leaving all of our family without Wi-Fi for a long time. This is very slow and annoying especially for people who need the Wi-Fi to work at home or whatever. I think it would be great if it stopped randomly not working without showing any signs to why and the reliability was a lot more trustworthy.

Reviewer

Felicity

Location

Date

25/11/2023

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

2.00 stars

Comments:

When the Wi-Fi works it is very good and strong however sometimes it just switches of and takes ages to turn back on. I would recommend as long as you are patient when it turns off because it happens a lot.

Reviewer

barry barry

Location

aldershot

Date

07/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

COMPLETE AND UTTER SHITE signed up with utility warehouse about 6 years ago literally has the worst download speed in the world a caveman could make a better broadband than this crap worst provider ive ever seen fuck you utility warehouse you made me homeless barry barry from aldershot

Reviewer

gary

Location

aldershot

Date

07/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

absolute bollocks im divorsed with my wife after a 40 year relationship because of this broadband service

Reviewer

Mike

Location

Smith

Date

02/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

When it works it’s fast but it’s so unreliable. When first installed the 2.5 and 5 were combined which meant our security gear which only used 2.5 would not work. That was then separated so we now have the choice. But it was still unreliable and they claimed it was incompatibility with my kit. First it was then wifi extender then my Sonos sound system and then my VPN. It would log on but with no internet connection which was extremely frustrating. So it was all my fault - not recommended.

Reviewer

Ansar Hayat

Location

Wakefield

Date

11/10/2023

Ratings

Satisfaction

2.00 stars

Customer Service

4.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

main reason is poor broadband speed and signals- terrible. I am lucky to cancel within cooling off period without extra charges. Customer services were ok but unable to resolve the issue

Utility Warehouse Home Broadband Reviews