379 Customer Reviews over 38 pages
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- Location
- manchester
- Reviewing
- Three Mobile
- Date
- 2017-11-28
- Comments
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The customer service line is obsoliutly useless, to say the least!! I am not a demanding or picky person myself. However, this was just unbelievable! I was staying on the line for over 2 hours on Monday evening and for over an hour on Tuesday morning. The staff had a very poor knowledge, kept me on hold or transfering me all over the departments and eventually made me cry and spoiled my day. While, all I wanted was to keep my old phone number. I was not even switching providers! I just changed the contract, got the new sim card and therefore kindly asked to keep my old number. Until some gentelment under the name Sunny has assisted me in the best possible way, dealing with a Three customer service was the biggest nightmre and a waste of time!!
- Location
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- Location
- Banbury
- Reviewing
- Three Mobile
- Date
- 2017-11-21
- Comments
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I wasted so much money topping up my phone or using pay-as-you-go and I've never been so disappointed with a company. I am studying abroad and was told that three was a good phone company to use, but I think otherwise. Three is a terrible company to use. I feel as though all they did was take my money and waste my time. I spent more money on three topping up my phone than I would have with an international plan.
- Location
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- Location
- Bristol
- Reviewing
- Three Mobile
- Date
- 2017-10-25
- Comments
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I just wanted to cancel my contract and get a PAC. It took 3 phone calls, one visit to the store, many failed 'reset your password' links. A maddening experience. Our last phone call lasted 50 min ! Totally unacceptable. Plus, I never had any coverage, reason why I wanted to switch in the first place.
- Location
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- Location
- Scunthorpe
- Reviewing
- Three Mobile
- Date
- 2017-10-07
- Comments
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Mobile 3 is totally unacceptable company please beware!! They will scam you with lies and you will have bailiffs knocking at your door as they are trying to do to my mother at the age of over 80 ... stay away from the insurance they other also as the scam is they replace your phone then no give you a return package then they scam £350 from the card you give for the £100 they requested to charge as the fee for replacement... I which l had purchased from VODAPHONE as people warned me of the scams from 3 MOBILE...STAY AWAY FROM 3 MOBILE OR YOU WILL REGRET..!!!
- Location
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- Location
- Macclesfield
- Reviewing
- Three Mobile
- Date
- 2017-10-06
- Comments
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Don't use this service. Useless
I can't get quick enough.
- Location
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- Location
- Scunthorpe
- Reviewing
- Three Mobile
- Date
- 2017-10-03
- Comments
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Don't get scammed STAY AWAY " 3 MOBILE " & " 3 RESCUE INSURANCE "
Total SCAM " 3 mobile Rescue & 3 mobile " do not trust a word this company sales ... I purchased new phone and insurance damaged my phone and received a new one after many issues with 3 Rescue, when received they did not have a return package package and I requested many times and this was a month ago... know they are going to charge me £350 because phone not returned and even on my emails and calls they agree it's there fault ... I spoke to 3 Mobile for help and they just say it's not there problem 3 RESCUE INSURANCE is not part of there company even though they sold me the insurance...TOTAL SCAM STAY AWAY FROM 3 MOBILE AND 3 RESCUE THEY WILL SCAM YOU AND THERE CALLS ARE HIGH PREMIUM NUMBERS... !!!! I wish I picked VODAPHONE ( I have put recordings of the SCAM ON YOUTUBE & FACEBOOK ) every day posting ...
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2017-09-30
- Comments
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I have ordered a pay as you go card online, without any adds on and credit that does not expire. Here is what happened next:
1. They do not send an email order confirmation (I have asked customer support about it and he told me you need to go somewhere an choose an option to get a confirmation).
2. I received a wrong card, that expires in 30 days
3. When I phoned customer service I was told that:
- I can't return an unopened card, apparently the normal consumer rights do not apply
- I can't prove that I ordered a different card (no, I can't as I have not received a confirmation) hence I can't take legal action without a proof - I haven't mentioned legal action, he did, evidently the company does everything to make sure that there is no proof.
- Before I phoned, I was looking at the page of the card I bought, 2 min after my call, when I refreshed the browser, my card was gone.
Very unethical company.
- Location
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- Location
- Southampton
- Reviewing
- Three Mobile
- Date
- 2017-09-24
- Comments
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Very very slow internet! People that you can't understand on phone, coverage poor, very poor staff at 3 store west quay, been with you a a few years,you have changed!!!!!! Will be getting out of this contact ASAP!!!!
- Location
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- Location
- Essex
- Reviewing
- Three Mobile
- Date
- 2017-09-19
- Comments
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Awful awful awful. They try to keep you on the line for as long as possible then tell you they need to transfer you. I explained that I needed to attend to my crying baby and asked that they quickly confirm if my account has actually been cancelled as I requested previous weeks ago. They make it very hard for you to cancel and then they tell you that you need to pay outstanding balance before they will cancel your account even though you no longer use the services or are even able to use the service. Really bad. Would not recommend and would not use again.
- Location
-
- Location
- London
- Reviewing
- Three Mobile
- Date
- 2017-09-12
- Comments
-
Cancellation is a pain. Not getting service until I pay my "outstanding" bills for service that I'm not getting.
Wouldn't recommend Three.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.