379 Customer Reviews over 38 pages
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2018-07-20
- Comments
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The experience with Three has been awful.
I share my experience hoping to avoid the same nightmare to others.
I decided to give a chance and test the mobile broadband. I tried for 13 days but the quality of the network was terrible. I decided therefore to cancel the contract within the 14 days and to return the router. (option allowed by the contract)
The customer service told that there was no problem.
However after few days I received an invoice for more than 28 pounds. (the contract was for 25 pounds per month but I cancelled after 13 days due to the terrible quality)
I called the customer service to complain and they told me that the invoice was not for the data but because they still didn't register the return of the router and that I should not worry about it.
Unfortunately someone from the company called me again twice, telling that the invoice was due because I used data for the 13 days.
I clearly stated that it was not logic at all and that despite I could almost not use the system due to the poor service, in the worst case scenario I should have only paid a pro-rata for the 13 days and not double of the amount.
I called back the customer service and they again confirmed me that the amount was not due, and that they were going to take care of it.
Despite of such assurance, I kept receiving calls from another number telling me that the invoice was due!
To be noted that the customer service was using very poor English, difficult to understand.
In summary I absolutely suspect that such practice is close to be illegal and aimed to make money from deceived customers.
In summary:
- the offer to try for 15 days if false!! You will be asked to pay double the amount;
- the service offered by the customer support is extremely poor from a language point of view, and from a content perspective.
- the coverage of the network is absolutely terrible in London and for this poor service Three is trying to charge double of the market price, even during the test period!!
- Avoid Three offers!!!
- Location
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- Location
- Cumbria
- Reviewing
- Three Mobile
- Date
- 2018-07-15
- Comments
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The worst company ever avoid like the plague. Extortionate prices that change when they feel like it and customer service actually lie to you everytime you ring. Can't wait to get to the end of my contract. Please avoid
- Location
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- Location
- Middlesbrough
- Reviewing
- Three Mobile
- Date
- 2018-07-02
- Comments
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Dreadful home broadband !! Been very poor connection, then apparently ran out of data ?? This has never happened before.. It's just a scam to keep having to top up ! Wish i hadn't left Virgin now :-( Only 1 month into a contract with 3 and they say the only way of getting out of it is paying them over 400pound.. which i can't afford ? Am i really trapped... Can anyone help.... ??
- Location
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- Location
- Caerphilly
- Reviewing
- Three Mobile
- Date
- 2018-06-09
- Comments
-
Totally disgusted with Three. I took out a mobile contract in 2012, which was terminated after the contractual term had ended. Last month, out of the blue, I received a letter from Debt Collectors asking me for an outstanding balance of £31.00.
So, after four years, THREE decided that their only option was to send in Debt Collectors. If, at the termination of my contract, there was an outstanding balance why was it not collected by direct debit? Absolute joke! I asked Moorcroft Debt Recovery Ltd to provide an account statement showing Invoices and payments and all I have received is a letter confirming the date I took out the contract and the balance. Shocking - buyer beware!
- Location
-
- Location
- Bristol
- Reviewing
- Three Mobile
- Date
- 2018-06-07
- Comments
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I have been with three mobile for several years with outstanding service. three mobile broadband. should not be aloud to operate. no customer care and when you do get hold of them they are not interested in helping
- Location
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- Location
- Chichester, west sussex, UK
- Reviewing
- Three Mobile
- Date
- 2018-05-28
- Comments
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Almost every call drops or at least glitches and I have to play hunt the signal before using my phone almost everytime, perching precariously on the edge of my bath tub and pointing my phone out the window is about the only way it will work, so I have to leave the phone there to act as a mobile hotspot and use my tablet for internet access, any time a taxi or a plane goes by it will lose signal and I have to go through the rigmarole of signal hunting and resetting through the airplane mode and turning the hotspot on again. If it would not be rewarding them financially for failing to deliver a reasonable service, I would buy my contract out and I Will have nothing from three mobile ever again, I'm even going to try to ban them from sending me adverts!
- Location
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- Location
- Belfast
- Reviewing
- Three Mobile
- Date
- 2018-05-22
- Comments
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I took out a contract with 3 and couldnt make or receive calls in most of my daily locations. To cut a long story short. They lied to me. They cheated me and they robbed me. When i had finally heard enough falsehoods and broken promises, i stopped paying them and the sent debt collectors after me. Thankfully the debt agency investigated my dispute with 3 and cancelled my outstanding debt. I am grateful to them for this decision but ABSOLUTELY LOATHE 3 AND EVERYTHING THEY STAND FOR. GIVE ME MY MONEY BACK!
- Location
-
- Location
- Pereira
- Reviewing
- Three Mobile
- Date
- 2018-05-11
- Comments
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The worst provider i ever experienced.. Signal never works,I live in central London and Im never able to use my services, I constantly need to connect any Wi-Fi wether i am at home or outside.
Recently i gave Birth and when it was time for me to rush to the hospital I tried to make a call to reach my husband but the signal was so pooooor that i couldnt get hold of him. Thanks god i could call via whatsapp using the Wi-Fi from another provider ... very disappointed with that company I have to wait for my contract to end so I can stop this ****
Also when I asked for an extension as my bill came so high they wouldn’t allow me ... real rubbish !
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2018-05-07
- Comments
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Very poor customer service. I was phoning on behalf of my brother (had permission). I tried to buy a new phone literally giving them money and they messed up the details numerous times, passed me around to different people and left me hanging. Terrible customer service, they pass you on if they can’t deal with it.
- Location
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- Location
- birmingham
- Reviewing
- Three Mobile
- Date
- 2018-04-12
- Comments
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I recently took out 12 month contract for 40g of data for £20.00 per.First month my son download some games on to his xbox and the data ran out within 2 days.Second month i allowed him to play on the xbox for 2 hours per day, within 3 days or 6 hours of playing on his xbox it had ran out again!.I contacted THREE, and the adviser told me it very easy to use this amount of data playing for that amount of time on a console like an xbox or ps4.I do not believe that a console like an xbox or ps4 uses that amount of data.I would not recommend THREE to anyone thinking of using THREE's mobile broadband should think long and hard.I will never use THREE again for anything.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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