379 Customer Reviews over 38 pages
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- Location
- london
- Reviewing
- Three Mobile
- Date
- 2020-09-21
- Comments
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it works well at the first one month, but one day, they suddenly blocked me getting into some public websites,which i used all the time. i have to call them to unblock me and now the speed is terrible and unstable, i can't even use it for my work zoom meeting. and the funny thing is I can't even log into my router, Three is obviously monitoring people, very doggy!!
- Location
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- Location
- Southport England
- Reviewing
- Three Mobile
- Date
- 2020-09-18
- Comments
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I have full signal on my router but my speeds is about 1 mbs , most of the time it’s lower than that , I’ve seen speeds of 10kbs which is rediculas ... I’m stuck with this contract for another year! It also just cuts you off the internet for no reason it just stops !!! I was told it would be perfect for Xbox live , this was a massive lie , you cannot compete with someone with real internet because you are lagging so badly!!!!!!!!!!!!!!! It even struggles to run Netflix! NOT HAPPY!!!
- Location
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- Location
- Bridlington East Yorkshire
- Reviewing
- Three Mobile
- Date
- 2020-09-08
- Comments
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I went to the 3 store to ask about their mobile internet. While I was there I was told about the 4g homefi, 300mbs and only £22 a month wow! I signed up and cancelled my sky contract. The best speed was just over 15 meg at 5 AM. Before 10 am I could get 4 to 5.5 meg after that 1 meg was fast weekends we often couldn't even get on Facebook. My first complaint I was told it was because of the unlimited service and they are working hard to solve the problems. My second contact when I asked to cancel my contract was agreed without any argument. If you are considering 3 4g homefi I would suggest you ask them to put the download speed for your postcode in writing.
- Location
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- Location
- Hove
- Reviewing
- Three Mobile
- Date
- 2020-09-03
- Comments
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The only thing I can't wait for with Three Mobile, is until my contract ends and then I will never ever use this company ever again for mobile broadband. it is absolutely useless
- Location
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- Location
- Hartlepool
- Reviewing
- Three Mobile
- Date
- 2020-08-29
- Comments
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Very rarely does the speed reach 20 megabits. It never does in the evening and often stops working completely. The wifi unit itself also crashes often needing to be reset in order to get any connection. I have been with three many years but this service has let them down terribly
- Location
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- Location
- Wincanton
- Reviewing
- Three Mobile
- Date
- 2020-08-25
- Comments
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As is often said in these sites. If there was lower than one I would give it. Appalling service, appalling speeds, total lack of interest if youcontact the shop. All in all, I am suprised they are still in business. Just absolute *****. And I NEVER normally bother with giving reviews. So that's how bad it is.
- Location
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- Location
- Chester
- Reviewing
- Three Mobile
- Date
- 2020-08-24
- Comments
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I have expected much more from a company such as Three.
The Three guy at the Chester shop said I should get "tier 1" reception and I should not believe the negative reviews. He was wrong on both accounts.
The TV that needs only 3mps gives me distorted picture. Even the simple internet browsing takes a long time.
My advice is only to use them if there are no other options.
I will be disconnecting the service the minute my cable service is connected.
- Location
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- Location
- Liverpool
- Reviewing
- Three Mobile
- Date
- 2020-08-14
- Comments
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Pretty much is realist here what others have truly said in their reviews... Awful, very slow connection (on SIM only) everything slowed down. Previous provider EE. I had no problems. Customer service abysmal. Left me waiting an hour twenty minutes, then, as others have said, they ended the call... Don't do it. Cheap but not worth it...
- Location
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- Location
- Glasgow
- Reviewing
- Three Mobile
- Date
- 2020-08-13
- Comments
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Its been a frustrating and ultimately unsatisfactory relationship with 3. I've just now cancelled my broadband after many months of poor connectivity and customer service, worse than other companies I deal with that are also working form home during Lockdown.
How does an existing customer, since 2011, feel when you find out your provider offers an unlimited broadband for about half the price of my current contract? That they finally admit your router is old and will send you a new one after many previous calls where excuses were made, e.g. work in your area, reboot your device, reset it etc. etc. Too many excuses, not enough interest in resolving the issue until I finally rang in to cancel. Too difficult to make a complaint (no complaints email address!)
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-08-12
- Comments
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terrible service.
the broadband was down within the first week of service. The device looked as if it had been used before, the sim card was already installed. I couldn't register on the website as the password they gave me didn't work and I never received the mail to reset the password. So I had to call, I couldn't go through the first day. The second day, I waited 1:30h and gave up. They have literally 5 songs on repeat, hurting your ears I'm sure on purpose, an actual torture.3 ppl asked for my details and put me on hold again. I was so fed up I decided to cancel my contract, and waited for another 30mn to talk to someone. It's the most ridiculous service you can imagine. It might be cheap, but it definitely isn't worth your time and energy.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.