379 Customer Reviews over 38 pages
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-08-11
- Comments
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On my first night of using the mobile router I knew I made a big mistake. Incredibly slow connection which in reality was worse than using my mobile as a hotspot. I couldn't register online as it kept wanting to send my an ID to the telephone number of the mobile router. Customer service is very elusive.
- Location
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- Location
- Birmingham
- Reviewing
- Three Mobile
- Date
- 2020-07-16
- Comments
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Lamborghini and Maserati don't need to advertise their products because their state of art quality screams for itself, mouth to mouth.
Unlike terrible service quality by 3 that needs to drop their prices to pathetic levels AND sponsor Chelsea to desperately attract customers.
Here is the horror story, on Sunday I walked in the store to get my SIM card checked for not working since I hadn't topped it up for over a year as I was abroad doing business and being their customer for 4+ years, I was expecting that I wouldn't need any identification to confirm that im their client.
However, I was sent back home to get an ID. I went back to the store then I was told that they can't accept my EU ID since DOB and pic are not on the same side. I wasnt even told beforehand so I had to go another round to get my passport.
After spending 2 hours in store, observing the employees STRUGGLING to get their customer support service colleague on the phone to sort my issue out, I was told to come back on Monday and try again.
On Monday, still the same STRUGGLING story, so they decided to go Live Chat, which is something I coud do myself at home and save myself time of my life and money.
Eventually after 30 minutes I was told that my SIM would be delivered to my address in 1-2 working days.
However after 3 working days nothing shows up, I go Live Chat and to my huuuuge disappointment, I was told that my SIM hadnt been placed in delivery by mail yet.
Causing me to lose even more money because people were unable to contact me.
Beyonf awful, I would rate 3 with ZERO stars if I could.
- Location
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- Location
- Manchester
- Reviewing
- Three Mobile
- Date
- 2020-07-15
- Comments
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Customer service is terrible, as soon as my dongle broke, they did not want to know, tried to cancel as I was out of contract, sent many letters, chats, all were not replied too, They referred me to a debt agency and it will soon be in the hands of the Ombudsman.
- Location
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- Location
- Haverfordwest
- Reviewing
- Three Mobile
- Date
- 2020-07-10
- Comments
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The worst thing about Three mobile is their customer call centre, most of the tel operators have a pitiful command of English and sometime completely impossible to understand. I am 100m away from the mast the speed is down to 2Mb at peak times
- Location
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- Location
- N.I
- Reviewing
- Three Mobile
- Date
- 2020-07-06
- Comments
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Don't sign up for broadband with this company. like other sunscribers the first 4 weeks was good. After 4 weeks the speed is between 2mbps and 12mbp and constantly drops signal. The router is useless, 4G poor, 3G bit better but poor speeds. As for 5G ready they can't get 4G ready. Customer service is basically non-existant. I'll give them another month. If they can't provide the service they advertised they wont be getting my money. I've seen other posts on here where people still pay for a bad service, if we all refused to pay they would soon buck their act up.
- Location
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- Location
- New Basford, Nottingham
- Reviewing
- Three Mobile
- Date
- 2020-07-02
- Comments
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Best speeds I ever got were 7MBPS, usually closer to 1MBPS. Consistently cuts out once per hour, for about 5 minutes.
- Location
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- Location
- South Ayrshire
- Reviewing
- Three Mobile
- Date
- 2020-06-26
- Comments
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Very slow, signed up for a Three mobile, first month or so I was getting 30mb then it has steadily decreased. I even bought an external antenna for a new router to try and improve reception. At best on an occasional time we can get 17mb now, but usually is around 7 - 9mb with 3mb upload. A computer guy I know said that Three will be just throttling my bandwidth and slowing my speed down. My external antenna faces a mobile tower in direct line of sight, but because Three 'piggy back' off the tower rather than own it, they get limited bandwidth on it as well so all in all it's crock of sh*te.
I will change to another supplier when the contract ends but I think the UK as a whole just does not have a good enough internet infrastructure for a modern economy.
- Location
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- Location
- Horsham
- Reviewing
- Three Mobile
- Date
- 2020-06-22
- Comments
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We took up a contract in March as we had just moved into a new apartment and they assured us that the contract could be cancelled whenever and we would only be charged for data used.
2 weeks after taking up the contract (April 2020) we tried to cancel as we now had a better deal (better service and price) and they said we could not cancel due to COVID and to wait until they reopened their cancellation service and we would be refunded due to the wait as we were no longer using this service.
Now in June, we tried 3 times to cancel and we've had various excuses (computer system is down/not able to cancel atm), I finally got through today via telephone and was not able to understand the person on the other line (terrible signal on their end which is ironic) and have been informed that there will be no refund and that they are going to take another £30 next month prior to cancelling!!
Avoid this company at all costs!!!!
- Location
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- Location
- Shropshire
- Reviewing
- Three Mobile
- Date
- 2020-06-16
- Comments
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The first few weeks of mobile broadband via Huawei router were good - high speeds, low latency. Convienently, after the 14 day cancellation period had expired the connection nose dived and hasn't been the same since. I can't even explain why this is bad, it's just inonsistent. For example, once I am actually onto Youtube or Netflix or whatever and I'm streaming then it's fine, but loading the basic website or google etc takes so long - I'm talking 5-10 minutes just to load google search results. Again, convienently, when I do a speed test it gives good results! But this doesn't actually translate to the usability of the connection.
- Location
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- Location
- Bridport
- Reviewing
- Three Mobile
- Date
- 2020-06-06
- Comments
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I've switched to 3 from post office broadband and the difference is just huge.constant speeds between 40-75 Mbps. I am very satisfied with them, for now.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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