379 Customer Reviews over 38 pages
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- Location
- Hull
- Reviewing
- Three Mobile
- Date
- 2020-04-27
- Comments
-
Network has been playing up in my area for a month now, complained via live chat 10 days ago and I was promised it would be sorted and I would receive a call with next steps. Call never came so I called to cancel my contract. Rather than the usual 30 days the rep disconnected it on the spot. Now I don’t have internet for working or staying connected with anyone. They’ve turned it off in an instant but told me it takes 3 days to turn it back on. They’ve told me to call a number to speak to someone that they know isn’t being manned, and at the same time told me that they won’t get anyone to call me. I know times are difficult at the minute but you really need to get a handle on your ability to provide your service and the way you allow your staff to represent you. I’m now seeking an alternative supplier while I wait for a call that I doubt will ever come.
- Location
-
- Location
- North London
- Reviewing
- Three Mobile
- Date
- 2020-04-26
- Comments
-
In a "good service" area, yet getting top speeds of 5 Mbps and average daytime speeds of 1-2 Mbps. I suggest getting a fibre connection instead, this is simply far too slow
- Location
-
- Location
- Gravesend
- Reviewing
- Three Mobile
- Date
- 2020-04-21
- Comments
-
Not happy,and not a leg to stand on as going mobile home internet doesnt have a minimum speed promise, only 3 months into an 18month contract and i cant count amount of times i have taken sim out of Huawei router, reboot run a speed test and in evenings when im home from work between 6pm to 11pm my average download is between 1mbs to 4mbs, so forget netflix or play call of duty online, soooo much buffering and lag its pointless trying. in the 30 days try period when first into this contract i was getting roughly 20mbs download and about the same upload. Like i say now lucky to get 5mbs down and 1mb up. i Want out i dont want offers or money off, this was a really stupid choice thinking this would replace a landline internet service. Reminds me the days of dial up the time it takes to load pages, and buffering on youtube its like ive gone back 15 years! Just need to find out how much this crap gonna cost me to get out of contract?
- Location
-
- Location
- SHEFFIELD
- Reviewing
- Three Mobile
- Date
- 2020-04-18
- Comments
-
Been with them for 7 months. Had download speeds of over 100mbps early morning, but typically over 50mbps most of day. Upload speeds excellent but never used. Any queries dealt with through chat very good. Only gripe is with the intro of 5G - it has been rolling out to my location since end of Feb for phones but not shown on coverage map. Broadband is supposed to follow. Youtube after 9:00 pm always "loading" - suspect this may not be Three's fault?
- Location
-
- Location
- Kent
- Reviewing
- Three Mobile
- Date
- 2020-04-17
- Comments
-
A few years ago, I was made redundant, I was out of contract with them so called to reduce my cost they put me on a £10 a month payment, I looked in my3 and ended up with a I'll of over £300, they then denied I had contacted them, after a few months after cancelling I thought hold on if they had no record of me cancelling I should of still been on my £45 a Month contract, to late by then. They are complete liars, and there speed is abismal O2 37mb, 3 2 to 3 mb, avoid like the plague, if you want to try their network go with smarty they use 3's terrible network, but at least it's only a 1 month contract, unlimited is only £20 too
- Location
-
- Location
- S.Wales
- Reviewing
- Three Mobile
- Date
- 2020-04-11
- Comments
-
To follow up from my previous review, I found that changing my routers settings from Auto 3g+4g, to 3g only, made a huge difference to my usage speed. No longer is the router box scratching its head whether to use the sketchy 4g signal that I have in my area or the strong 3g one thats there. Still need xbox compatibility tho before im truly happy with the service and Im still waiting to hear from them.. (if at all, as rumours suggest theyre huawei boxes just arent powerful enough to deliver) So come on Three.. Prove us wrong, pls!
- Location
-
- Location
- North London
- Reviewing
- Three Mobile
- Date
- 2020-04-06
- Comments
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Agree with all other reviews, as we have had the exact same experience.
Pulled into a £20 P/M contract for 24 months.
Unbelivable. I've been with three since 2007, I have my phone contract and recently the mobile wifi (with Huawei AI Cube)
Given the current work from home situation for most people, its become more important than streaming netflix etc. During a working day I have to reset the hub multiple times to get an even passable connection.
Phoned them up and told to switch to 3G, which is equally as sh** as their pathetic 4G connection. The amount of disconnects and low speed daily has become intolerable.
As soon as both my contracts are up, they will lose my business forever.
Do yourself a favour and just avoid Three no matter how many offers they throw at you. They are liars.
- Location
-
- Location
- S.Wales
- Reviewing
- Three Mobile
- Date
- 2020-03-29
- Comments
-
I have strong signal in my area but the problem is the Huawei router is quite unresponsive. When it works its blazing fast, but after just a short time of idle, you need to keep refreshing browser page etc to get the router box to wake up and start moving again. Beware also.. Its not compatible with XBOX and so my son cant get updates for his system or games to run (three said they are working on it)and for this reason Ive had to keep with my old internet providers and am now paying two subscriptions. To sum it up.. Whole family been with three for donkeys years (for telephones) and truth is we really like them. Im sure in time these issues will get sorted, but for now, they are not a feesable home broadband provider.
- Location
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- Location
- London
- Reviewing
- Three Mobile
- Date
- 2020-03-20
- Comments
-
Overall satisfaction/broadband speed/reliability -10.
There's Broadband "IS NOT FIT FOR PURPOSE"
Therefore, when they take your money, they are COMMITING FRAUD.
They don't care because they know that they cannot be touch.
Considering the amount of complaints, shouldn't Someone be held accountable.
How about the GOVERNMENT WHO GIVE 'THREE' THEIR LICENCE.
Why should customers have to deal the stress of complaining to the Ombusdman. Clearly, these Ombusdman don't work.
I received a TEXT FROM 'THREE' INVITING ME TO COMPLAIN TO THE OMBUSDMAN. ARE 'THREE' WORRIED.
Instead of complaining on these sites - as that doesn't seem to WORRY 'THREE' EITHER, perhaps some Legal minds/anyone that knows/expert in how to start a petition, or something, to have 'THREE's' LICENCE EVOKED.
- Location
-
- Location
- Derby
- Reviewing
- Three Mobile
- Date
- 2020-03-18
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Three Mobile are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Three Mobile.