Virgin Media Broadband Buyers Guide

Ultrafast high speed cable broadband available to around 60% of UK households

  • Fastest widely available broadband speed - with average download speeds of 516Mb on their fastest packages
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Hub 3 router with advanced 802.11ac wireless technology with all deals
  • Free wi-fi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media M100 plus Phone
£33.00 for 12 months
£49.00 thereafter

No upfront cost when you sign up online

  • 12 months reduced price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media M100 + SIM
£29.00 for 12 months
£49.00 thereafter

No upfront cost when you sign up online

  • 12 months reduced price + 5GB SIM when you hit the Oomph button
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • No phoneline required
  • Free Super Hub with 802.11ac Wi-Fi
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Bigger Bundle + Movies
£62.00 for 12 months
£93.00 thereafter

No upfront cost when you sign up online

  • 12 months reduced price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 230+ TV channels including 60+ HD
  • WiFi on the Tube
  • 230+ channels + Virgin TV V6 Box
  • All the Sky Cinema channels in HD
  • All the BT Sports channels in HD
  • Free Super Hub with 802.11ac Wi-Fi
  • Weekend UK landline calls
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, averaging 516Mb download speed, more than 7 times that of BT fibre, which is currently averaging 67Mb on its fastest speed
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Hub 3 router standard on all deals offers 802.11ac advanced wireless technology with faster speeds at a distance
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • Family Plan - existing broadband and TV customers on a Virgin Pay Monthly SIM can bundle up to 5 SIMs on one account to get discounts and additional parental controls
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Only available to around 60% of the UK, ruling out the vast majority of rural areas, but their footprint is growing
  • Installation can be more complex if your home hasn't been connected to Virgin Media before

Features at a glance

  • Top speeds average 516Mb download speeds and 35Mb upload speeds

  • 12 month or 30 day contracts

  • Truly unlimited usage on all packages

  • £25 upfront cost as standard

  • Free technical support by phone or online - 8am-9pm Weekdays, 8am-8pm Saturdays, 8am-6pm Sundays

  • Free anti-malware protection, firewall and parental controls for up to 5 devices

  • Free advanced Hub 3 802.11ac wireless router with all deals

  • Full range of premium Pay TV channels available, including Sky Sports and Sky Cinema

  • Phone bundles available

  • Free wi-fi at over 3.5 million hotspots, including in the London Underground and Glasgow Subway

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3.1 stars
  satisfaction rating based on 8390 customer ratings since 2019-02-23. See more Virgin Media customer ratings and reviews.

Details last checked on 2020-02-17

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Package  (Sorted)  
Speed    
Usage    
Contract    
1st Year Cost    
Monthly Cost    
Virgin Media Big Bundle More Info

Special offer: 12 months reduced price + free weekend calls + Virgin TV V6 Box + 110+ TV channels + WiFi on the Tube + no activation fee online!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
54Mb
truly
unlimited
12
months
£396 £33.00
£54.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bundle + Drama Pick More Info

Special offer: Virgin TV V6 Box + 150+ channels + free weekend calls + WiFi on the Tube + no activation fee online!
Add another Pick for just £7 a month extra! Choose from Documentaries, Lifestyle and Sport Lite!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£456 £38.00
£69.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle More Info

Special offer: Free weekend calls + Virgin TV V6 Box + 220+ TV channels + WiFi on the Tube + no activation fee online!
Boost your broadband to M350 and get a 2GB data SIM!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£540 £45.00
£78.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Movies More Info

Special offer: 12 months reduced price + Virgin TV V6 Box + 230+ TV channels + WiFi on the Tube + no activation fee online!
Boost your broadband to M200 and get a 2GB data SIM!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£744 £62.00
£93.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports & Movies More Info

Special offer: Free HD for 12 months + free weekend calls + Virgin TV V6 Box + 240+ TV channels + WiFi on the Tube + no activation fee online!
Boost your broadband to M200 and get a 2GB data SIM!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£948 £79.00
£113.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports HD More Info

Special offer: Free weekend calls + Sky Sports with free HD for 12 months + Virgin TV V6 Box + 230+ TV channels + WiFi on the Tube + no activation fee online!
Boost your broadband to M200 and get a 2GB data SIM!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£780 £65.00
£110.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M100 + SIM More Info

Special offer: 12 months reduced price + 5GB SIM when you hit the Oomph button + no phone line necessary + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
108Mb
truly
unlimited
12
months
£348 £29.00
£49.00 after 12 months
Prices may change at any point during the contract

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M100 plus Phone More Info

Special offer: 12 months reduced price + free weekend calls + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
truly
unlimited
12
months
£396 £33.00
£49.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 + SIM More Info

Special offer: 12 months reduced price + 5GB SIM when you hit the Oomph button + no phone line necessary + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
213Mb
truly
unlimited
12
months
£408 £34.00
£54.00 after 12 months
Prices may change at any point during the contract

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 plus Phone More Info

Special offer: 12 months reduced price + free weekend calls + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
213Mb
truly
unlimited
12
months
£456 £38.00
£54.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M350 + SIM More Info

Special offer: 12 months reduced price + 5GB SIM when you hit the Oomph button + no phone line necessary + WiFi on the Tube + no activation fee online!
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless Router

averages
362Mb
truly
unlimited
12
months
£468 £39.00
£59.00 after 12 months
Prices may change at any point during the contract

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M350 plus Phone More Info

Special offer: 12 months reduced price + free weekend calls + WiFi on the Tube + no activation fee online!
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless RouterPhone CallingLine Rental

averages
362Mb
truly
unlimited
12
months
£516 £43.00
£59.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M50 More Info

Special offer: No phone line necessary + WiFi on the Tube + no activation fee online
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
54Mb
truly
unlimited
12
months
£444 £37.00
Prices may change at any point during the contract

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M50 plus Phone More Info

Special offer: Free weekend calls + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
54Mb
truly
unlimited
12
months
£336 £28.00
£44.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Ultimate Oomph Bundle More Info

Special offer: 12 months reduced price + free anytime calls + Truly Unlimited SIM + two Virgin TV V6 boxes + 270+ TV channels + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
516Mb
truly
unlimited
12
months
£948 £79.00
£139.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-02-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 8390 customer ratings since 2019-02-23

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
They are disgusting. They have no customer service and when a problem arises it’s a nightmare to fix it.
Can’t wait to look for another provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheltenham Virgin Media  
After more than 12 years of being a loyal customer with continued price rises from £30 (for TV, broadband and landline) to currently at £58 across all three services, I am calling it quits with Virgin Media.

Recent weeks have seen erratic and multi-hour (even multi day) disruptions continue. Measley compensation of £8 (for every day's loss of service) and resigned apathy from client service agents convey a company culture that is not bothered about customer service.

As I rejected with the aggressive price hikes associated with my previous contract with Virgin Mobile, I am now doing the same with Virgin Media.

When I announced my intention to leave today, they offered me £2 discount on my current package compared to the comparable £44 package that Sky has offered me (saving £14 every month). The costumer retention team didn't even bother to try to match it. Loyalty does not pay with Virgin Media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Surrey Virgin Media  
Frequent, sudden outages lasting from fifteen minutes to half a day. Moreover, I have been re-billed for a paid bill several times. Getting reimbursement is a nightmare. No customer service at all, talk to someone is impossible, they ask you to leave messages but replies take days and are often evasive and not straight to the point. Avoid this provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
London Virgin Media  
The broadband speed and reliability was definitely not as advertised but, as I don´t stream or game, it was okay for me.
However, I am now disgusted with their service and attitude.
I am about to move house and I attempted to move my service over only to discover that they do not cover the area I´m moving to. I was then horrified to discover that they are charging me 150.00 because they can´t provide me a service.I was actually told that it was my fault for not checking if the new house was covered before I bought it. Not really a top priority at the time.
I was advised that they were entitled to charge me as it was in the contract. I had, however, never received a contract. I was told that it was my fault as I should have chased Virgin when they failed to send me a contract. It was a costly oversight of mine but I hadn¨t realized. They never failed to collect their monthly payment.
The customer service operative was condescending. She excused their inefficiency as "human error" but my actions were foolish & any consequences my fault. Awful people.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
West Midlands Virgin Media  
Virgin Media is a joke. After cancelling my contract 3 days after signing up because of their terrible customer service and lack of completed package, they tried to charge £5.40. After speaking to a manager he assures me that the account has been credited to clear this amount. 2 weeks later i notice they are trying to take money from my account. I call them a third time and get told to cancel my direct debit as it has been sorted out on their side. So thats what i did. Then a week later i receive a further letter explaining i owe £5.40. When i ask to be put through to the complaints dept, he says they do not have one and i should do it online.

So here i am complaining online.

DONT GO WITH VIRGIN MEDIA!!!

SKY HAVE BEEN GREAT SINCE I JOINED THEM. THR CHEAP PRICE IS NOT WORTH THE TIME WASTED WITH THIS UNBELIEVABLE COMPANY(If you can call it one).

#virginmediabroadband #terribleservice #wasteoftime #missingparts #cheapinternetevencheapercustomerservice
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Virgin Media  
AVOID AVOID AVOID AVOID AVOID,
I was due to have my broadband installed at 1 p.m. today only to be told the installer had not been left a connection and was unable to do it. Since then i have spent the last 5 Hours making phone calls and being promised call backs that don't come, you get pushed from one person to the next and asked your details over and over again with not one of them being capable of giving an answer, I never leave reviews but feel on this occasion I had to share how bad this company is, in the last phone call i asked 6 people to put me through to the complaints department without ever getting there.I had cancelled my previous provider from today so I am now left with no internet my previous provider has told me it will take 2 weeks to reinstate the service so thank you very much. I will not be using virgin media now or ever in the future.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wiltshire Virgin Media  
Recommended 2 people who took up the offer. Saw nothing of the £50 bonus and neither did they. Tried to get this back but customer services either ignored us or hung up on us. Got 2 letters to say that they had tried to get in touch after we used resolver to complain, what a load of rubbish, it was a standard letter and they had never called or emailed. The speed is quite good but it drops every day so cannot be relied upon. As soon as our contract is up, we are leaving them and urge you to shop elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Bolton Virgin Media  
Internet down in our area for 3 hours from noon today. Virgin knew it would be happening at 8:30 this morning but failed to inform customers. Poor customer service Virgin, would an email to all affected users been so difficult?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northampton Virgin Media  
Terrible service. Virgin have falsely claimed that I was emailed a contract on a certain date, by which I entered a new contract. This is certainly false. I have as a result been trapped into an expensive contract for several months.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
EXETER Virgin Media  
Awful customer service. Was trying to find out how much notice I needed to give to cancel my contract, and potentially renegotiate a new deal. The cancellation team were awful. The woman was aggressive, rude and patronising, and refused to pass me on to a supervisor or someone else. I eventually had to put the phone down. When I called back I spoke to another woman who went to check / speak to the first person I had spoken to. She then came back and immediately informed me my account would be cancelled in 30 days. No attempt was made to keep me as a customer or apologise. The best way to judge a company is how they deal with an issue. Virgin Media are awful.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Billingham Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Virgin Media

One million Virgin Media customers can look forward to a free speed upgrade

Posted on 2020-01-10 18:42 in News Virgin Media

Are you a Virgin Media customer who joined before 1st December 2019 on one of their 54Mbps M50 packages? If so, the chances are you're eligible for a free upgrade to the M100 package, with average speeds of 108Mbps! This means that over half a million customers can expect to see their average downloads speeds double, and some may even see their speeds increase up to 5 times more! These upgrades are automatically rolling out now, no need for you to do anything to take advantage of it. You'll be emailed when the upgrade is complete, and you can enjoy your new, zippier download speeds.

What does this speed increase mean in practical terms? Well, you won't really see a big difference for simple, every day tasks such as browsing the internet, watching cat videos on YouTube and streaming music; these are all things you can do on a standard broadband connection. Where it will have a big impact is if you stream TV and films in UHD (4K), especially if several members of your household want to watch different things at the same time. 50Mbps is enough to stream a UHD film for one person, but more than that and your connection may start to struggle.

This speed upgrade will also benefit gamers, who frequently download games, large updates and patches, and these can take quite a while to grab. The average game is between 30GB to 50GB in size (and they keep getting bigger, with the likes of Red Dead Redemption 2 hitting around 150GB). A 30GB game takes nearly 90 minutes to download on a 50Mbps connection, whereas it would take just over 40 minutes with a 100Mbps. So the faster your download speed, the faster you'll be playing your games.

If you're not one of the lucky ones to get your speed doubled, you may still be able to get a better speed from your provider without paying any extra! Our newly updated Upgrades Guide tells you what you need to know.

Comments

Virgin Media with Amazon Prime and a £100 reward choice

Broadband deals to get your November off to a cracking start

Posted on 2019-11-05 18:20 in Offers BT Shell Energy Virgin Media

Virgin Media are kicking us off with some great combined offers. Along with a price reduction on TV packages for the first year, Virgin are also offering a choice of a £100 gift voucher from Amazon, Debenhams, John Lewis or M&S or a £100 bill credit. It doesn't stop there, either, as you can also get 12 months free Amazon Prime. Worth £79 a month, you get a whole host of goodies bundled in, inluding access to Prime Video (where you can watch Amazon Original shows along with a whole host of other TV boxsets and the latest movies), unlimited music streaming, access to a rotating selection of content on Kindle, unlimited photo storage and, of course, free next day delivery!1

BT have a whopping £120 M&S voucher offer on Superfast Fibre products! If you want TV as well, packages are available from £15 extra a month and can be added during the checkout process. You can get the basic Classic Bundle with AMC and standard Freeview channels, or choose to add Premium channels with an Entertainment Bundle. Plus, you can add even add Sports from BT and Sky, Movies from Sky, Netflix and a whole lot more! You'll need to hurry, though, because this offer ends on the 14th and is only available via the links below.2

Shell Energy have some early Black Friday deals, offering some great introductory prices without the need to queue or get your kidneys elbowed! Their Fast Broadband package is currently one of the cheapest in the market at only £16.99 a month while Fibre packages are not only reduced in price, but also come with two months free in the form of account credit! Plus there are no connection fees for any of these deals. To top it off, if you're on one of Shell's gas or electricity plans, you can also make extra savings on your monthly energy bill!3

 


All offers available to new customers only unless otherwise specified. Some offers only available in provider network areas. Use our Use our postcode checker to find out what's available in your area. See respective landing pages for full terms and conditions and details of how to claim rewards.

1. All Virgin Media offers are on a 12 month contract. Offers end at 11:59pm 13/11/2019.

2. All BT offers are on a 24 month contract. £9.99 postage and packing fee for the BT Smart Hub applies, activation costs may apply on TV products. Standard broadband products will not be offered if you are able to get Fibre products. If you're in a Fibre-enabled area but can't get Fibre you will be offered a Standard broadband offer. Offer ends at 11:59pm 7/11/2019.

3. All Shell Energy offers are on an 18 month contract. Two months free will be applied to your account as bill credit 90 days after activation. Offer ends at 11:59pm 8/12/2019.

Comments

Virgin Media Broadband Buyers Guide - Is Virgin Media right for you?

Can I get Virgin Media?

Virgin Media ultrafast broadband is only available through the company's own fibre optic cable network, meaning you need to live in a Virgin Media cable area to be able to get it.

The network currently comprises about 60% of UK homes, although Virgin Media are looking at expanding their coverage by the end of 2020. Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from M200 to M350 rolled out across 2018. M500 is being rolled out across 2019, and is currently only available as part of the V.VIP package, but expect that to change later on.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 4 different broadband packages, each providing a different speed of broadband service:

  • M50, averages 54Mb download speed, 3Mb upload speed
  • M100, averages 108Mb download speed, 6Mb upload speed
  • M200, averages 213Mb download speed, 12Mb upload speed
  • M350, averages 362Mb download speed, 21Mb upload speed

All packages can be taken as standalone broadband deals, or with the option of line rental and a Weekend or Anytime calls package. Broadband is fully unlimited, with no restrictions on downloads or uploads. You can get Virgin Media broadband on both 12-month and 30-day rolling deals. The short term deal offers greater flexibility, but comes with a much higher upfront installtion cost, typically £70, compared to £25 on the long. They're also more expensive per month if you choose a package with calls. You also have the option boost your speeds to the next package and get a 2GB data SIM bundled in.

Virgin Media is a "quad play" provider. This means that you can add a full range of pay TV services, plus a mobile deal, to your broadband and phone package. All TV deals require a 12 month contract.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Which package should I choose?

All Virgin Media broadband packages are truly unlimited, and offer 'superfast' and 'ultrafast' speeds over 24Mb and 350Mb respectively. When deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using your connection, and your budget - you don't need to pay more than necessary.

Virgin Media claims an average 5 second download time for an album, and 2.4 minutes for a movie on M100, and even faster on M200 with less than a 4 second average download for an album and 1.45 minutes for a movie, and even faster still on M350. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim the M100 package is ideal for families, and the M200 and 350 packages are the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

What TV deals do Virgin Media offer?

As well as their very fast broadband speeds, another big attraction of Virgin Media is the range of premium Pay TV services they offer.

Virgin Media TV is delivered via Virgin's cable infrastructure, so you need to live in an area where this has been installed. You watch via the Ultra HD-ready Virgin TV V6 box, which allows you to record six shows while watching a seventh. You also get on-demand viewing and support for Netflix and YouTube. In addition, the Virgin TV Go app lets you watch on a phone or tablet. These services come on a 12 month contract.

Virgin Media TV offers four bundles with an increasing number of channels:

  • Big Bundle: over 120 channels, most of which are available through Freeview. You can add Sky Cinema or Sky Sports as add-ons without contract. The standard Player TV bundle comes with Virgin's M50 fibre broadband.
  • Big Bundle + Entertainment Picks: more than 150 channels, including the above plus premium entertainment channels like Sky One, Sky Witness and Fox. Sky Atlantic is not available on Virgin. Boost your TV options by adding Entertainment Picks, with a choice between Drama, Documentaries, Lifestyle and Sport Lite
  • Bigger Bundle: over 240 channels including HD and +1 versions of many of the Mix TV channels, plus BT Sport in Ultra HD and the Virgin TV Ultra HD channel. You can add Sky Cinema or Sky Sports as add-ons without contract. Bundled with M100 fibre broadband.
  • Ultimate Oomph Bundle: the full package of over 280 channels, including Sky Sports HD, Sky Cinema HD and BT Sport UHD, plus the Virgin TV Ultra HD channel. Bundled with the ultrafast M500 fibre broadband, Anytime calls and a mobile SIM with truly unlimited data, minutes and texts.

Virgin offers certain bundles that match TV packages with specfic broadband deals, but you can mix and match, too, to ensure you get exactly what you need. All TV packages come with an option to boost your speed to the next tier, aside from Ultimate Oomph which already offers the fastest speeds available.

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Hub 3 router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you're not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Hub 3 wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - F-Secure SAFE, an anti-virus tool worth £79.99 a year, is included free for all Virgin Media broadband customers. You can install this on up to five devices for 12 months, including PCs and Macs, and Android tablets and phones. You also get Virgin Media's Web Safe parental controls tools.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. The phone inclusive packages are less per month than the broadband-only packages. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a 1TB Virgin TV V6 box, which enables you to record up to 500 hours of TV.
  • Free tech support - If you experience any problems you can support over the phone between 8am and 10pm, seven days a week. Online chat is also avalable Monday to Saturday between 8am and 8pm.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds averaging 362Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve average speeds of 213Mb.
  • Free hardware support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Hub 3 router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at over 250 London Underground stations, plus everywhere on the Galsgow subway.
  • All deals get the premium router - Virgin Media offer their very best router with the latest 802.11ac wireless on even their cheapest products. Equally, all TV customers get the same high-end V6 box regardless of how many channels they choose to take.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Installation is more complex - If your house has never had Virgin Media before, then the installation will more complex. An engineer will need to run cabling from the connection point on your pavement to an outside socket installed on your outside wall, to a wall socket inside your house. Virgin says it normally takes around two hours, although could be longer in some cases. However, if your home is already set up for Virgin, a self install option might be available.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than most FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds averaging around 19Mb while Virgin Media's M100 service offers only 6Mb average upload speeds, although their most expensive M350 service now offers 21Mb average upload speeds, and the new M500 service will offer 35Mb upload speeds.
  • High customer complaints - According to an Ofcom report, Virgin Media are the third most complained about of the major broadband suppliers.

 

Broadband.co.uk