Virgin Media Broadband Buyers Guide

Ultrafast high speed cable broadband available to around 60% of UK households

  • Fastest widely available broadband speed - with average download speeds of 516Mb on their fastest packages
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Hub 3 router with advanced 802.11ac wireless technology with all deals
  • Free wi-fi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media M100 plus Phone
£33.00 for 12 months
£49.00 thereafter

No upfront cost when you sign up online

  • 12 months reduced price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Big Bundle
£33.00 for 12 months
£54.00 thereafter

No upfront cost when you sign up online

  • 12 months reduced price!
  • Ending Free JBL Flip 5 speaker or £75 credit!
  • 54Mb average download speed
  • 3Mb average upload speed!
  • Truly unlimited usage
  • 110+ TV channels including 20 HD
  • Virgin TV V6 Box record up to 6 shows at the same time
  • WiFi on the Tube
  • Virgin TV Anywhere app
  • Weekend UK landline calls
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Bigger Bundle + Limited Edition Movies
£62.00 for 12 months
£93.00 thereafter

No upfront cost when you sign up online

  • 12 months reduced price!
  • 108Mb average download speed!
  • 6Mb average upload speed!
  • Ending Free JBL Flip 5 speaker or £75 credit!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 225+ TV channels including 60+ HD
  • WiFi on the Tube
  • All the Sky Cinema channels in HD
  • All the BT Sports channels in HD
  • Free Super Hub with 802.11ac Wi-Fi
  • Weekend UK landline calls
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, averaging 516Mb download speed, more than 7 times that of BT fibre, which is currently averaging 67Mb on its fastest speed
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Hub 3 router standard on all deals offers 802.11ac advanced wireless technology with faster speeds at a distance
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • Family Plan - existing broadband and TV customers on a Virgin Pay Monthly SIM can bundle up to 5 SIMs on one account to get discounts and additional parental controls
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Only available to around 60% of the UK, ruling out the vast majority of rural areas, but their footprint is growing
  • Installation can be more complex if your home hasn't been connected to Virgin Media before

Features at a glance

  • Top speeds average 516Mb download speeds and 35Mb upload speeds

  • 12 month or 30 day contracts

  • Truly unlimited usage on all packages

  • £25 upfront cost as standard

  • Free technical support by phone or online - 8am-9pm Weekdays, 8am-8pm Saturdays, 8am-6pm Sundays

  • Free anti-malware protection, firewall and parental controls for up to 5 devices

  • Free advanced Hub 3 802.11ac wireless router with all deals

  • Full range of premium Pay TV channels available, including Sky Sports and Sky Cinema

  • Phone bundles available

  • Free wi-fi at over 3.5 million hotspots, including in the London Underground and Glasgow Subway

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3.1 stars
  satisfaction rating based on 8111 customer ratings since 2019-06-03. See more Virgin Media customer ratings and reviews.

Details last checked on 2020-06-01

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Package  (Sorted)  
Speed    
Usage    
Contract    
1st Year Cost    
Monthly Cost    
Virgin Media Big Bundle More Info

Hurry, ends soon! 12 months reduced price + free weekend calls + JBL Flip 5 or £75 credit + 110+ TV channels + Virgin TV V6 Box + WiFi on the Tube + no activation fee online!
Reward choices are a JBL Flip 5 portable Bluetooth speaker (worth £99) or £75 bill credit

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
54Mb
truly
unlimited
12
months
£396 £33.00
£54.00 after 12 months
Reward offer for new customers buying online only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bundle + Drama Pick More Info

Hurry, ends soon! JBL Flip 5 or £75 credit + Virgin TV V6 Box + 145+ channels + free weekend calls + WiFi on the Tube + no activation fee online!
Reward choices are a JBL Flip 5 portable Bluetooth speaker (worth £99) or £75 bill credit
Add another Pick for just £7 a month extra! Choose from Documentaries, Lifestyle and Sport Lite!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£456 £38.00
£69.00 after 12 months
Reward offer for new customers buying online only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle More Info

Hurry, ends soon! JBL Flip 5 or £75 credit + Free weekend calls + Virgin TV V6 Box + 220+ TV channels + WiFi on the Tube + no activation fee online!
Reward choices are a JBL Flip 5 portable Bluetooth speaker (worth £99) or £75 bill credit

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£540 £45.00
£78.00 after 12 months
Reward offer for new customers buying online only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Limited Edition Movies More Info

Hurry, ends soon! 12 months reduced price + upgraded from M100 to M200 speeds + JBL Flip 5 or £75 credit + Virgin TV V6 Box + 225+ TV channels + WiFi on the Tube + no activation fee online!
Reward choices are a JBL Flip 5 portable Bluetooth speaker (worth £99) or £75 bill credit

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£744 £62.00
£93.00 after 12 months
Reward offer for new customers buying online only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports & Movies More Info

Hurry, ends soon! Free HD for 12 months + free weekend calls + JBL Flip 5 or £75 credit + Virgin TV V6 Box + 235+ TV channels + WiFi on the Tube + no activation fee online!
Reward choices are a JBL Flip 5 portable Bluetooth speaker (worth £99) or £75 bill credit

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£948 £79.00
£113.00 after 12 months
Reward offer for new customers buying online only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports HD More Info

Hurry, ends soon! JBL Flip 5 or £75 credit + Free weekend calls + Sky Sports with free HD for 12 months + Virgin TV V6 Box + 225+ TV channels + WiFi on the Tube + no activation fee online!
Reward choices are a JBL Flip 5 portable Bluetooth speaker (worth £99) or £75 bill credit

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£864 £72.00
£103.00 after 12 months
Reward offer for new customers buying online only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M100 More Info

Includes: no phone line necessary + WiFi on the Tube + no activation fee online
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
108Mb
truly
unlimited
12
months
£504 £42.00
Prices may change at any point during the contract

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M100 plus Phone More Info

Special offer: 12 months reduced price + free weekend calls + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
truly
unlimited
12
months
£396 £33.00
£49.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 More Info

Includes: no phone line necessary + WiFi on the Tube + no activation fee online
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
213Mb
truly
unlimited
12
months
£564 £47.00
Prices may change at any point during the contract

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 plus Phone More Info

Special offer: 12 months reduced price + free weekend calls + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
213Mb
truly
unlimited
12
months
£456 £38.00
£54.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M350 More Info

Includes: no phone line necessary + WiFi on the Tube + no activation fee online
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless Router

averages
362Mb
truly
unlimited
12
months
£624 £52.00
Prices may change at any point during the contract

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M350 plus Phone More Info

Special offer: 12 months reduced price + free weekend calls + WiFi on the Tube + no activation fee online!
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless RouterPhone CallingLine Rental

averages
362Mb
truly
unlimited
12
months
£516 £43.00
£59.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M50 More Info

Includes: No phone line necessary + WiFi on the Tube + no activation fee online
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
54Mb
truly
unlimited
12
months
£444 £37.00
Prices may change at any point during the contract

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M50 plus Phone More Info

Special offer: Free weekend calls + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
54Mb
truly
unlimited
12
months
£336 £28.00
£44.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-06-01

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 8111 customer ratings since 2019-06-03

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
i suppose to have fixed monthly price only for data.BUT no one know why u charge me almost double of that monthly price :@ still wander how you still provide that service with these 'good' feedbacks everywhere....
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
morden Virgin Media  
Apparently, I had 100Mbits, but that was just on paper. At peak time, we could either watch Netflix OR surf on the web, but not both together.

Watch out:
A land line is mandatory for broadband with Virgin Media. When you cancel your contract with them, you have to cancel the phone line extra (regardless of whether you wanted it in the first place or have ever used it). If you don't cancel both (broadband AND phone line), they keep charging for the phone line as happened to me. Never again!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
London Virgin Media  
ABSOLUTE JOKE .... we are in a pandemic and I'm a key worker working a ridiculous amount of hours. I was given a quote and today having spent many hours researchimg what packages are available with other providers I rang virgin media and they are not prepared to honour their quote ... complete waste of my time. Despite explaining that I'm a key worker working 60+ hours per week and this is my next day off, they still weren't prepared to honour it and advised to keep phoning back to see if their prices have changed! Complete waste of my time and a RIDICULOUS business model .... shame on you Virgin Media making money on the back of this pandemic.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire Virgin Media  
Patchy service for years.
Several complaints over the years about connectivity but only ever resolved by apparently upping speed in a thinly veiled fob off. Cable in the street finally failed which revealed the problems we have been having for years.
Then the same week the contract comes to term only to be told we are expected to pay more than a new customer. NO WAY ON EARTH.
For the record the boots on the ground guys, the one who came out to test the connection and the guys who pulled the new cable in, can't fault them. very professional and helpful. I pitty them working for this disgraceful shower.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Darlington Virgin Media  
Broadband cuts out very frequently and it seems multiple times a week there is a general problem in the area that they never fix.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
Vauxhall Virgin Media  
Breathtakingly bad is the first phrase that comes to mind. Speed is woeful and wildly unpredictable. I'm paying for 50mbs, but haven't reached those heights once in the last three months. Upload speeds are also shockingly bad - it can take half an hour just to to send an email. Customer service is useless - promises of engineer visits and fixes by certain dates have come to nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South west London Virgin Media  
I have been hit hard by the covid-19 outbreak, I'm part of the 5%of self employed who don't qualify for anything from the government and have literally had zero income for the past 3 months.
Every other company I have dealt with have been understanding about the situation and have put a hold on my account for a few weeks until the work starts up again.
When I couldn't pay my first bill I rang customer service to explain to them why it wouldn't be paid, they said there's nothing they can do about the bills but we wouldn't be switched off for the duration of the outbreak, just limited to slow service.

A month later I start getting threatening messages, about my account being sent to a debt recovery agency.
I call the number on the message which starts an automated message telling you you can pay online then says hold on the line to speak to an advisor and cuts you off everytime.
A few days later I get another message saying call the same number and we may be able to lower your bill, I call and get cut off again.
I found a different number online and rang that then get passed around between four different people before someone would help me.
I ended up talking to the collections department, I explained that I had no income and wouldn't be able to pay anything and spent the next 10 minutes with the advisor saying "if you pay this much today" and me replying "I have no income" on a loop.
Eventually the lady said if I could pay £70 today they would credit the rest owed (around £30-£40).
I told them I would see if I could borrow the money from somewhere and get back to them.
My dad kindly agreed to lend me the money so I rang back about an hour after the last call only to find out the collections department closes earlier than the others so they'd send an email to the lady I'd dealt with earlier asking her to ring me tomorrow.
The day after i don't get a phone call so I call them instead only to find it's impossible to speak to the same advisor for some reason and they can't do the credit.
I then get another message saying I didn't pay the make the agreed payment of £70 and that it would affect my credit file.

Now I'm sat here after spending two days on the phone to virgin and getting absolutely nowhere, apparently with a worse credit rating than if I'd just ignored the debt
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leyland Virgin Media  
Horrendous reliability, speeds and customer service.

Anxiety-inducing when joining any work conference calls. Will the connection stay up or fail again?

Forget getting anywhere near the advertised speeds. I decided to monitor speed over a few months on a 350Mbps connection, using a machine plugged directly into the supplied hub. Averaged around 100Mbps. Whilst this still seems fast, coupled with the unreliability and the fact that I'm paying for much higher speeds, it's unacceptable.

Customer services are a joke. They don't listen to the issues and respond accordingly, they stay "on script", directing to the status page, asking to reboot equipment etc. Standard stuff. You'll get sick of being passed around without resolution, and give up. I'm convinced they hate their customers and will throw anything at them to stop them being annoying. (If you decide to call them on the 0345 number, make sure you're feeling flush - you'll be on hold for ages, passed all over the place, and possibly hung up on; only to begin the cycle again and probably give up).

None of this stuff is exclusive to me - just check twitter.

Until they improve the reliability of their network and transparency in dealing with the customer's issues, I'll be getting my broadband elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Newcastle Upon Tyne Virgin Media  
By and large no major complaints. 30-100 mb download speeds over wi fi however no real pattern to fluctuations in speed ie (doesn't matter if its peak or off peak) will point out to any sky customers who are thinking of switching I do find the HUB3 wi fi coverage inferior to sky's. You probably be using your data when sat in the garden.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Macclesfield Virgin Media  
Worst Company ever, I can't close my account for 2 months. They hang up or say that someone will call back for months.
Birmingham Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Working From Home

UK broadband has more than enough capacity to handle the surge in home workers

Posted on 2020-03-23 18:17 in News Vodafone Plusnet BT Virgin Media Sky EE

With millions of people now having to work from home there's been a lot of speculation about whether the UK's broadband infrastructure will be able to handle a massive surge in demand.

Well don't worry, because the expectation is that it can. That's the word from BT, who say they've got "more than enough capacity…to handle mass-scale home-working in response to COVID-19".

Last week, the company shared some data to demonstrate just how well their network was able to cope with higher levels of usage. They showed that in the previous week a couple of major video game releases and Champions League football had combined to hit new record levels of traffic for BT - to the tune of 17.5 terabits per second (Tbps) - without the network buckling under the strain.

The increase in home working meanwhile, has seen daytime traffic increase by as much as 60%, but still remains well below the record at around 7.5Tbps. Of course, with schools now closed, it's likely that traffic will go up further during the day, but the industry is confident that it will be able to handle it.

Our own speed test data, compiled from thousands of speed tests each month, supports the view that broadband connections aren't slowing down as well. We pulled the average home broadband speed results from the middle of February, and they were 44Mbps. The period between the 8th and the 14th of March saw average speeds of 43.9Mbps, while between the 15th to the 23rd of March, average speeds were 44.7Mbps. The speed differences displayed are of no real significance, and we're happy that people shouldn't be seeing any negative impact on their connection, despite the current change in UK working arrangements.

Are you working from home? Check out our tips on how to minimise disruption to your broadband service, and make sure it's good enough for what you need.

To help things along, TV streaming companies have agreed temporary measures to slash the amount of data they use by as much as a quarter. Netflix, Amazon and Disney+ are streaming their content at a lower bitrate, while YouTube now defaults to an SD stream - although you can still manually set videos to play at a higher resolution if you want to. The BBC also seems likely to make a change in the not too distant future.

Will you notice the difference? Possibly not, although it depends what you're watching. Streaming at a lower bitrate means that the video is more heavily compressed. With the way video compression works it's more noticeable in busy scenes with lots of fast movement, where the image may become blocky or distorted. In slower scenes, you'll have to look pretty closely to see any effect.

As for streaming in SD, as with YouTube, that might not look great if you watch on a massive 4K telly, but for viewing on a smaller screen like a tablet it should be just fine.

How to pause your Sky Sports and BT Sport subscriptions

In other news, Sky and BT have taken the decision to allow customers to pause their sports channel subscriptions for as long as there's no actual sport taking place. You can do this at sky.com/pausesport or at bt.com/tv. Unfortunately, you can't pause these channels if you've got them through Virgin Media.

BT have removed data caps on all their broadband products. This won't affect most people, since most of their plans are already unlimited. But if you're on an older deal you'll no longer have to worry about managing your usage.

And lots of broadband providers have issued statements to explain their COVID-19 plans, including what happens if you need a callout from a technician to solve a problem. You should have received this via email, but if you haven't you can read them online from BT, Sky, Virgin Media, EE, Vodafone and Plusnet.

Comments

Virgin Media

One million Virgin Media customers can look forward to a free speed upgrade

Posted on 2020-01-10 18:42 in News Virgin Media

Are you a Virgin Media customer who joined before 1st December 2019 on one of their 54Mbps M50 packages? If so, the chances are you're eligible for a free upgrade to the M100 package, with average speeds of 108Mbps! This means that over half a million customers can expect to see their average downloads speeds double, and some may even see their speeds increase up to 5 times more! These upgrades are automatically rolling out now, no need for you to do anything to take advantage of it. You'll be emailed when the upgrade is complete, and you can enjoy your new, zippier download speeds.

What does this speed increase mean in practical terms? Well, you won't really see a big difference for simple, every day tasks such as browsing the internet, watching cat videos on YouTube and streaming music; these are all things you can do on a standard broadband connection. Where it will have a big impact is if you stream TV and films in UHD (4K), especially if several members of your household want to watch different things at the same time. 50Mbps is enough to stream a UHD film for one person, but more than that and your connection may start to struggle.

This speed upgrade will also benefit gamers, who frequently download games, large updates and patches, and these can take quite a while to grab. The average game is between 30GB to 50GB in size (and they keep getting bigger, with the likes of Red Dead Redemption 2 hitting around 150GB). A 30GB game takes nearly 90 minutes to download on a 50Mbps connection, whereas it would take just over 40 minutes with a 100Mbps. So the faster your download speed, the faster you'll be playing your games.

If you're not one of the lucky ones to get your speed doubled, you may still be able to get a better speed from your provider without paying any extra! Our newly updated Upgrades Guide tells you what you need to know.

Comments

Virgin Media Broadband Buyers Guide - Is Virgin Media right for you?

Can I get Virgin Media?

Virgin Media ultrafast broadband is only available through the company's own fibre optic cable network, meaning you need to live in a Virgin Media cable area to be able to get it.

The network currently comprises about 60% of UK homes, although Virgin Media are looking at expanding their coverage by the end of 2020. Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from M200 to M350 rolled out across 2018. M500 is being rolled out across 2019, and is currently only available as part of the V.VIP package, but expect that to change later on.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 4 different broadband packages, each providing a different speed of broadband service:

  • M50, averages 54Mb download speed, 3Mb upload speed
  • M100, averages 108Mb download speed, 6Mb upload speed
  • M200, averages 213Mb download speed, 12Mb upload speed
  • M350, averages 362Mb download speed, 21Mb upload speed

All packages can be taken as standalone broadband deals, or with the option of line rental and a Weekend or Anytime calls package. Broadband is fully unlimited, with no restrictions on downloads or uploads. You can get Virgin Media broadband on both 12-month and 30-day rolling deals. The short term deal offers greater flexibility, but comes with a much higher upfront installtion cost, typically £70, compared to £25 on the long. They're also more expensive per month if you choose a package with calls. You also have the option boost your speeds to the next package and get a 2GB data SIM bundled in.

Virgin Media is a "quad play" provider. This means that you can add a full range of pay TV services, plus a mobile deal, to your broadband and phone package. All TV deals require a 12 month contract.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Which package should I choose?

All Virgin Media broadband packages are truly unlimited, and offer 'superfast' and 'ultrafast' speeds over 24Mb and 350Mb respectively. When deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using your connection, and your budget - you don't need to pay more than necessary.

Virgin Media claims an average 5 second download time for an album, and 2.4 minutes for a movie on M100, and even faster on M200 with less than a 4 second average download for an album and 1.45 minutes for a movie, and even faster still on M350. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim the M100 package is ideal for families, and the M200 and 350 packages are the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

What TV deals do Virgin Media offer?

As well as their very fast broadband speeds, another big attraction of Virgin Media is the range of premium Pay TV services they offer.

Virgin Media TV is delivered via Virgin's cable infrastructure, so you need to live in an area where this has been installed. You watch via the Ultra HD-ready Virgin TV V6 box, which allows you to record six shows while watching a seventh. You also get on-demand viewing and support for Netflix and YouTube. In addition, the Virgin TV Go app lets you watch on a phone or tablet. These services come on a 12 month contract.

Virgin Media TV offers four bundles with an increasing number of channels:

  • Big Bundle: over 120 channels, most of which are available through Freeview. You can add Sky Cinema or Sky Sports as add-ons without contract. The standard Player TV bundle comes with Virgin's M50 fibre broadband.
  • Big Bundle + Entertainment Picks: more than 150 channels, including the above plus premium entertainment channels like Sky One, Sky Witness and Fox. Sky Atlantic is not available on Virgin. Boost your TV options by adding Entertainment Picks, with a choice between Drama, Documentaries, Lifestyle and Sport Lite
  • Bigger Bundle: over 240 channels including HD and +1 versions of many of the Mix TV channels, plus BT Sport in Ultra HD and the Virgin TV Ultra HD channel. You can add Sky Cinema or Sky Sports as add-ons without contract. Bundled with M100 fibre broadband.
  • Ultimate Oomph Bundle: the full package of over 280 channels, including Sky Sports HD, Sky Cinema HD and BT Sport UHD, plus the Virgin TV Ultra HD channel. Bundled with the ultrafast M500 fibre broadband, Anytime calls and a mobile SIM with truly unlimited data, minutes and texts.

Virgin offers certain bundles that match TV packages with specfic broadband deals, but you can mix and match, too, to ensure you get exactly what you need. All TV packages come with an option to boost your speed to the next tier, aside from Ultimate Oomph which already offers the fastest speeds available.

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Hub 3 router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you're not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Hub 3 wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - F-Secure SAFE, an anti-virus tool worth £79.99 a year, is included free for all Virgin Media broadband customers. You can install this on up to five devices for 12 months, including PCs and Macs, and Android tablets and phones. You also get Virgin Media's Web Safe parental controls tools.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. The phone inclusive packages are less per month than the broadband-only packages. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a 1TB Virgin TV V6 box, which enables you to record up to 500 hours of TV.
  • Free tech support - If you experience any problems you can support over the phone between 8am and 10pm, seven days a week. Online chat is also avalable Monday to Saturday between 8am and 8pm.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds averaging 362Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve average speeds of 213Mb.
  • Free hardware support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Hub 3 router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at over 250 London Underground stations, plus everywhere on the Galsgow subway.
  • All deals get the premium router - Virgin Media offer their very best router with the latest 802.11ac wireless on even their cheapest products. Equally, all TV customers get the same high-end V6 box regardless of how many channels they choose to take.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Installation is more complex - If your house has never had Virgin Media before, then the installation will more complex. An engineer will need to run cabling from the connection point on your pavement to an outside socket installed on your outside wall, to a wall socket inside your house. Virgin says it normally takes around two hours, although could be longer in some cases. However, if your home is already set up for Virgin, a self install option might be available.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than most FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds averaging around 19Mb while Virgin Media's M100 service offers only 6Mb average upload speeds, although their most expensive M350 service now offers 21Mb average upload speeds, and the new M500 service will offer 35Mb upload speeds.
  • High customer complaints - According to an Ofcom report, Virgin Media are the third most complained about of the major broadband suppliers.

 

Broadband.co.uk