Virgin Media Broadband Buyers Guide

Ultrafast high speed cable broadband available to around 60% of UK households

  • Fastest widely available broadband speed - with average download speeds of 516Mb on their fastest packages
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Hub 3 router with advanced 802.11ac wireless technology with all deals
  • Free wi-fi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media M100 plus Phone
£34.00 for 18 months
£51.00 thereafter

No upfront cost when you sign up online

  • 18 months reduced price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Big Bundle
£33.00 for 18 months
£56.00 thereafter

No upfront cost when you sign up online

  • 18 months reduced price!
  • 54Mb average download speed
  • 5Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 110+ TV channels including 20 HD
  • WiFi on the Tube
  • Virgin TV Anywhere app
  • Weekend UK landline calls
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Bigger Bundle + Movies
£62.00 for 18 months
£97.00 thereafter

No upfront cost when you sign up online

  • Offer 18 months reduced price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 225+ TV channels including 60+ HD
  • WiFi on the Tube
  • All the Sky Cinema channels in HD
  • All the BT Sports channels in HD
  • Free Super Hub with 802.11ac Wi-Fi
  • Weekend UK landline calls
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, averaging 516Mb download speed, more than 7 times that of BT fibre, which is currently averaging 67Mb on its fastest speed
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Hub 3 router standard on all deals offers 802.11ac advanced wireless technology with faster speeds at a distance
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • Family Plan - existing broadband and TV customers on a Virgin Pay Monthly SIM can bundle up to 5 SIMs on one account to get discounts and additional parental controls
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Only available to around 60% of the UK, ruling out the vast majority of rural areas, but their footprint is growing
  • Installation can be more complex if your home hasn't been connected to Virgin Media before

Features at a glance

  • Top speeds average 516Mb download speeds and 36Mb upload speeds

  • 18 month or 30 day contracts

  • Truly unlimited usage on all packages

  • £35 upfront cost as standard

  • Free technical support by phone or online - 8am-9pm Weekdays, 8am-8pm Saturdays, 8am-6pm Sundays

  • Free anti-malware protection, firewall and parental controls for up to 5 devices

  • Free advanced Hub 3 802.11ac wireless router with all deals

  • Full range of premium Pay TV channels available, including Sky Sports and Sky Cinema

  • Phone bundles available

  • Free wi-fi at over 3.5 million hotspots, including in the London Underground and Glasgow Subway

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3.1 stars
  satisfaction rating based on 8412 customer ratings since 2019-08-09. See more Virgin Media customer ratings and reviews.

Details last checked on 2020-08-06

Scroll for More
Package    
Speed    
Usage    
Contract  (Sorted)  
1st Year Cost    
Monthly Cost    
Virgin Media M100 More Info

Includes: WiFi on the Tube + no phone line necessary
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
108Mb
truly
unlimited
1
month
£584 £42.00

£80.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M50 plus Phone More Info

Includes: Free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
54Mb
truly
unlimited
1
month
£608 £44.00

£80.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 More Info

Includes: WiFi on the Tube + no phoneline necessary
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
213Mb
truly
unlimited
1
month
£644 £47.00

£80.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M100 plus Phone More Info

Includes: Free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms
Includes free weekend calls!

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
truly
unlimited
1
month
£668 £49.00

£80.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M500 More Info

Includes: WiFi on the Tube + no phone line necessary
500Mb speed availability subject to line check by Virgin Media

802.11ac Wireless Router

averages
362Mb
truly
unlimited
1
month
£704 £52.00

£80.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 plus Phone More Info

Includes: Free weekend calls + WiFi on the Tube
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
213Mb
truly
unlimited
1
month
£728 £54.00

£80.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bundle More Info

Includes: Virgin TV V6 Box + 110+ TV channels + free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
54Mb
truly
unlimited
1
month
£728 £54.00

£80.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M500 plus Phone More Info

Includes: Free weekend calls + WiFi on the Tube!
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless RouterPhone CallingLine Rental

averages
362Mb
truly
unlimited
1
month
£788 £59.00

£80.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bundle + Drama Pick More Info

Special offer: Virgin TV V6 Box + 145+ channels + free weekend calls + WiFi on the Tube + no activation fee online!
Add another Pick for just £7 a month extra! Choose from Documentaries, Lifestyle and Sport Lite!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
18
months
£468 £39.00
£75.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle More Info

Special offer: Free weekend calls + Virgin TV V6 Box + 220+ TV channels + WiFi on the Tube + no activation fee online!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
18
months
£540 £45.00
£82.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Movies More Info

Special offer: 18 months reduced price + Virgin TV V6 Box + 225+ TV channels + WiFi on the Tube + no activation fee online!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
18
months
£744 £62.00
£97.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports HD More Info

Special offer: Free weekend calls + Sky Sports with free HD for 12 months + Virgin TV V6 Box + 225+ TV channels + WiFi on the Tube + no activation fee online!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
18
months
£780 £65.00
£120.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports & Movies More Info

Special offer: Free HD for 12 months + free weekend calls + Virgin TV V6 Box + 235+ TV channels + WiFi on the Tube + no activation fee online!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
18
months
£948 £79.00
£123.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Ultimate Oomph Bundle More Info

Special offer: 18 months reduced price + free anytime calls + Truly Unlimited SIM + two Virgin TV V6 boxes + 270+ TV channels + WiFi on the Tube + no activation fee online!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
516Mb
truly
unlimited
18
months
£1068 £89.00
£139.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-08-06

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    2.9 stars
  • Speed
    3.1 stars
  • Reliability
    3 stars

Based on 8412 customer ratings since 2019-08-09

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Your Virgin Media company is completely useless!!

Anyone looking for Broadband, definitely go to one of their competitors. Virgin Media do not care about customer service or quality of any service they provide. I am surprised they have not lost their licence already. 6 months, numerous calls and texts and still I don't have a recognised account with this useless company.

Do yourself a favour and go to another company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Twickenham Virgin Media  
Shockingly bad - loses connectioon several times a day and surprise surprise there is never an issue in the area. Had the hub swaped out but this dropping of service has gone on for months. Sent in a complaint via their website and not even the decency to acknowledge it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    5 stars
  • Reliability
    1 star
Atherstone Virgin Media  
Absolute rubbish I can't understand how it takes four attempts to send us the router and still failed and still have no router - and hours and hours spent on the phone being transferred from dept to dept with no resolution - I wouldn't buy a lollipop from them let alone broadband service - they are rubbish and customer service is disgusting
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Milton Keynes Virgin Media  
Unbelievable, how Virgin media can be so inefficient & still remain in business staggers me.I have left Virgin nearly a month ago. They asked for the kit back via email within 12 hours of leaving. The prepaid packaging from Virgin arrived I boxed it up & took it to the collect+ collection point weeks ago. Now Virgin are texting me threatening to charge me for the kit, when they already have it!!!! What on earth is going on at Virgin media. Who is running it?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe Virgin Media  
Customer service to rude and try tricking you. Cancellation is not possible as you call to people who don't listen you at all.Cost unbelievable for the same speed as other providers do.End of my contract will move to other provider.Virgin is worst company in UK.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London ,Woolwich Virgin Media  
Shame I couldn’t rate 0!
Virgin but be one of the worse companies especially for customer service I have ever seen.
I would never recommend anyone to get anything from Virgin in fact I’d run the other way and even pay more just not to use them!

I was meant to be a new customers with my broadband being installed today but the engineer turned up with attitude from the start especially once he found out the broadband wasn’t being setup in the room outside he was.
He proceeded to enter my house with no mask on even though by law he is required to wear one like all of your engineers.
He was extremely rude and saying he was wasting his time and looking at his watch.
He rufused to even go up to see where the cable needed to go into as the hole was already there.
He refused to give his name or show his ID which is required of a field engineer.
He was ignoring questions and not replying back before walking off to his phone and leaving with doing no work and almost trapping my arm in his door while closing it.
He reported “me” for being rude to his area manager who refused to send an engineer to do the job he was incapable of doing even though there are numerous witnesses and some of it’s recorded on a phone.
So on top of the engineers rudeness, complete ignorance for H&S and incompetence he is always a liar!
The support teams on the phone were just as helpful (NOT) being bounced around over and over and once finally getting through to compliance they take my postcode wrong and transfer me to sales without reconfirming it!

Engineer & company have been reported to health services and will be reported to Enfield council on Monday.

Utterly shocking which has now left me unable to work with no broadband which leaves me out of pocket!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Enfield - London Virgin Media  
In terms of reliability and speed, it knocks or out of the park. However, when it comes to customer service and price, it is abhorrent. Where I live, you only have 1 option due to other companies having the correct equipment/accessibility. Therefore, I am forced to choose Virgin media. It has never been an issue until today where I was notified my 1 year contact was about to end. All I need Virgin Media for is broadband/WiFi, yet the price was going to shoot up to 55 pounds a month. I am in the Uk for only another 10 months. When I asked if it was possible to do a 10 month contract, I was told no and that it was either 55 pounds a month or the 18 month... when all I use it for is WiFI/Broadband. I was forced to do a 18 month contract but will only be here for 10 of those 18 months. Therefore, I am going to have to pay a hefty cancellation fee for the remaining months I didn’t use. The fact you can’t do your own timed contract or a year long contract is ridiculously stupid and will never recommend Virgin Media to another individual.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Cambridge Virgin Media  
One of the worst experiences I ever had with a broadband company. Their services are really bad. I have the same issue for months (not good connectivity and too many disconnections), a technician has come but nothing happened. I have called so many times the technical team but they don't do anything to solve the problem. Now there is an outage for 10 days and every morning since day 1, they give a new estimated fix date for the end of the current day... Stay away from them! I am waiting for my contract to end so I can leave because they have a huge amount of exit fees!! (Probably that's why they don't fix the issues, so that you leave earlier and pay the penalty fee). Do something good for your for yourselves and don't get involved with them!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Virgin Media  
AVOID !!!!First of all Disgusting…
AVOID !!!!First of all Disgusting custumer service!! Poor connection!!! Unhelpful!!!
Before my contract finished I phoned them to cancel it, the manager it self convinced me to stay with virgin media for another year promising better speed (which it doesn't connect 10 steps from where the broadband is set) plus instead of paying the same 24 pounds I had to agree with 32 per month as apparently there is no further discount.
However, the service is the same if not worst ! Have called them 5 times spending over an hour each call, and seems to get no where . Twice been promised that someone gonna call me in 3-5 days. From the last call I made its been a month and haven't received any calls from virgin! Today received a letter signed by Kaushik Nagendran (Googled his name , man with this name is based in shrilanka- really?) saying that they tried to contact me but there was no luck! They are not just thief's but a liars too!!!!! They don't care at all about solving the issue, they only want to charge as much as they can and because people don't wanna pay over 100 pounds yo cancel the contract they know that we have no other option just ti stick with the till the end of the contract! On my 2nd call to virgin spoke with such an unpleasant man who was working from home, he was so unprofessional, telling me " I know what you want, you want your money back, but because you not gonna get it you getting upset" First of all I didn't ask for the money, I asked to leave a contract free of charge! He continued to be as rude and insulting as he could be!! Shame don't remember his name!
They offering me wired connection (lan/Ethernet) where possible, and get a boosters from virgin with extra 3 or so pounds a month!
Its a joke! I WOULDN'T RECOMMEND VIRGIN MEDIA BROADBAND TO ANUONE !!! AVOID AVOID AVOID!!!!!!!!
Virgin Media  
The worst customer service in universe!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    4 stars
Oxford Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Out of contract customers

Out of contract broadband users to save £270 million a year

Posted on 2020-07-31 12:08 in News Sky BT Plusnet EE Virgin Media TalkTalk

Coming to the end of your broadband contract? You could be set to take your share of a £270 million saving following a new agreement between Ofcom and some of the industry's biggest brands.

The deal will see EE, Plusnet and Sky join BT, TalkTalk and Virgin Media in cutting prices for vulnerable customers when their contract ends.

On top of that, EE, Plusnet, Sky, BT and TalkTalk have also all agreed to make New Customer pricing available to their existing users when they upgrade. It guarantees them access to the most attractive deals.

The changes will result in price cuts worth £270 million each year for the UK's nearly nine million out-of-contract customers, slashing the half a billion pound excess they normally pay.

The measures are the latest part of the industry watchdog's ongoing plan to ensure that everyone gets the best deal on their broadband by avoiding the often hefty price rises that follow when a user's initial contract period ends.

The benefits of signing a new deal or switching providers are well known. Yet as many as 40% of all users are still on an out-of-contract deal, paying an average of £56 a year more than they should be.

Ofcom found that Virgin Media have the highest proportion of out-of-contract users, at a massive 61%. Sky and Plusnet are also above average, with 42% still on old deals.

But EE's out-of-contract customers pay the most, at an average of £7.90 extra each month - or nearly £95 per year.

Research shows that older and vulnerable users are the least likely to switch, so they've been a large focus of Ofcom's campaign. Only last week they called on the industry to treat vulnerable people - including those with disabilities, health or financial problems - more fairly, to identify them more quickly, and to increase staff training.

Ofcom say that around a million vulnerable customers should save as much as £70 each per year as a result of these new rules.

Don't pay more than you need to

Other Ofcom rules came into force in February that require your broadband supplier to contact you when your deal ends. They now need to tell you how much you'll be paying if you remain on the same deal, compared to what you could pay if you took on a new contract. But you still need to act on it.

Even if you're happy with your current supplier, you shouldn't simply remain on your old deal. Do that, and the price will go up. If you're willing to sign a new contract with them you'll be able to get a much better price. You might even get other perks, too, like a new router, a speed guarantee, extra data on your mobile plan, and so on.

If you're open minded about switching, use our postcode checker to see what broadband deals are available in your area. Prices rise by as much as 50% when your contract ends, so you should be able to find a far better price than what you would pay if you did nothing.

Make sure you factor in the value of rewards like cashback. And remember that this is also your chance to bring several services together in a single bundle. Getting TV, mobile and landline calls from one provider will often bag you a better deal than if you get them all from different companies.

Sound like a plan? Then compare then best broadband deals now.

Comments

How to claim your free broadband rewards

How to claim your free broadband rewards

Posted on 2020-07-17 16:26 in Features BT John Lewis Plusnet EE Virgin Media Sky NOW Broadband TalkTalk

A lot of broadband suppliers offer freebies to tempt you to sign up, and some of them are really worth having. They can range from cashback and bill credit, to shopping vouchers, and sometimes even tech gadgets. They change all the time, so if you're on the hunt for a new deal it's worth keeping an eye out for what's around.

But the important thing to remember is that you very often have to claim your reward separately. And you normally only get a short window in which to do so - miss it and you'll miss out!

We've got a full guide to broadband rewards and free gifts if you want to know more. Or if you just want to know how to claim your swag for many of the main providers, here's what you need to do.

How to claim Plusnet rewards

Plusnet regularly offer cashback, gift cards and reward cards to new customers. They'll send you an email within 10 days of your signing up with a link to claim your reward. You then need to claim it within two months, and should get it around 10 days later.

How to claim BT rewards

A lot of BT Broadband deals include a BT Reward Card as their special offer. This is preloaded with a cash sum that you can spend in most places that accept Mastercard payments. You can claim up to three months after your broadband is activated, and it should arrive within 30 days. Visit https://www.bt.com/manage/bt-reward-card/ to start your claim.

How to claim Sky Broadband rewards

Sky Broadband offer a range of sweeteners at various times, including a pre-paid Mastercard and high street vouchers. You get 90 days to claim your reward. If you're eligible, head over to sky.com/claim and log in with your Sky ID to start the process.

How to claim John Lewis Broadband rewards

Rewards from John Lewis Broadband include e-gift cards that can be spent at John Lewis or Waitrose. You don't need to claim this one - it should be sent via email within 60 days of the activation of your broadband service, so keep an eye on your inbox.

How to claim NOW Broadband rewards

NOW Broadband don't offer as many extra perks as other providers, but when they do have them they'll send the info on how to claim via email. You should get this within two weeks of your service being activated.

How to claim EE rewards

EE Broadband regularly offer cashback or Amazon gift cards as a reward for signing up. If you're eligible for one of the gift cards you'll be sent an email with instructions on how to claim it after your broadband goes live.

How to claim TalkTalk rewards

When TalkTalk offer rewards, they're normally either e-gift cards for specific stores or vouchers to be spent on the high street. Look out for an email with all the details, and you should receive your reward within 90 days of activation.

How to claim Virgin Media rewards

Virgin Media rewards can include bill credit, tech products or even wine, and you don't normally have to claim. The credit will be applied to your bill automatically, and any free gift will be sent out within 28 days of installation of your Virgin service.

To see what free gifts are available right now, take a look at the best broadband deals available today.

Comments

Virgin Media Broadband Buyers Guide - Is Virgin Media right for you?

Can I get Virgin Media?

Virgin Media ultrafast broadband is only available through the company's own fibre optic cable network, meaning you need to live in a Virgin Media cable area to be able to get it.

The network currently comprises about 60% of UK homes, although Virgin Media are looking at expanding their coverage by the end of 2020. Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from M200 to M350 rolled out across 2018. M500 rolled out across 2019, and M600 is due to roll out as part of the Ultimate Oomph package, but expect that to extend to other packages later on.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 5 different broadband packages, each providing a different speed of broadband service:

  • M50, averages 54Mb download speed, 5Mb upload speed
  • M100, averages 108Mb download speed, 10Mb upload speed
  • M200, averages 213Mb download speed, 20Mb upload speed
  • M350, averages 362Mb download speed, 36Mb upload speed
  • M500, averages 516Mb download speed, 36Mb upload speed

All packages except M500 can be taken as standalone broadband deals, or with the option of line rental and a Weekend or Anytime calls package. Broadband is fully unlimited, with no restrictions on downloads or uploads. You can get Virgin Media broadband on both 18-month and 30-day rolling deals. The short term deal offers greater flexibility, but comes with a much higher upfront installation cost, typically £80, compared to £35 on the long. They're also more expensive per month if you choose a package with calls. You also have the option boost your speeds to the next package and get a 2GB data SIM bundled in.

Virgin Media is a "quad play" provider. This means that you can add a full range of pay TV services, plus a mobile deal, to your broadband and phone package. All TV deals require an 18 month contract.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Which package should I choose?

All Virgin Media broadband packages are truly unlimited, and offer 'superfast' and 'ultrafast' speeds over 24Mb and 350Mb respectively. When deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using your connection, and your budget - you don't need to pay more than necessary.

Virgin Media claims an average 5 second download time for an album, and 2.4 minutes for a movie on M100, and even faster on M200 with less than a 4 second average download for an album and 1.45 minutes for a movie, and even faster still on M350. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim the M100 package is ideal for families, and the M200 and 350 packages are the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

What TV deals do Virgin Media offer?

As well as their very fast broadband speeds, another big attraction of Virgin Media is the range of premium Pay TV services they offer.

Virgin Media TV is delivered via Virgin's cable infrastructure, so you need to live in an area where this has been installed. You watch via the Ultra HD-ready Virgin TV V6 box, which allows you to record six shows while watching a seventh. You also get on-demand viewing and support for Netflix and YouTube. In addition, the Virgin TV Go app lets you watch on a phone or tablet. These services come on a 12 month contract.

Virgin Media TV offers four bundles with an increasing number of channels:

  • Big Bundle: over 120 channels, most of which are available through Freeview. You can add Sky Cinema or Sky Sports as add-ons without contract. The standard Player TV bundle comes with Virgin's M50 fibre broadband.
  • Big Bundle + Entertainment Picks: more than 150 channels, including the above plus premium entertainment channels like Sky One, Sky Witness and Fox. Sky Atlantic is not available on Virgin. Boost your TV options by adding Entertainment Picks, with a choice between Drama, Documentaries, Lifestyle and Sport Lite
  • Bigger Bundle: over 240 channels including HD and +1 versions of many of the Mix TV channels, plus BT Sport in Ultra HD and the Virgin TV Ultra HD channel. You can add Sky Cinema or Sky Sports as add-ons without contract. Bundled with M100 fibre broadband.
  • Ultimate Oomph Bundle: the full package of over 280 channels, including Sky Sports HD, Sky Cinema HD and BT Sport UHD, plus the Virgin TV Ultra HD channel. Bundled with the ultrafast M500 fibre broadband, Anytime calls and a mobile SIM with truly unlimited data, minutes and texts.

Virgin offers certain bundles that match TV packages with specfic broadband deals, but you can mix and match, too, to ensure you get exactly what you need. All TV packages come with an option to boost your speed to the next tier, aside from Ultimate Oomph which already offers the fastest speeds available.

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Hub 3 router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you're not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Hub 3 wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - F-Secure SAFE, an anti-virus tool worth £79.99 a year, is included free for all Virgin Media broadband customers. You can install this on up to five devices for 12 months, including PCs and Macs, and Android tablets and phones. You also get Virgin Media's Web Safe parental controls tools.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. The phone inclusive packages are less per month than the broadband-only packages. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a 1TB Virgin TV V6 box, which enables you to record up to 500 hours of TV.
  • Free tech support - If you experience any problems you can support over the phone between 8am and 10pm, seven days a week. Online chat is also avalable Monday to Saturday between 8am and 8pm.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds averaging 362Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve average speeds of 213Mb.
  • Free hardware support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Hub 3 router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at over 250 London Underground stations, plus everywhere on the Galsgow subway.
  • All deals get the premium router - Virgin Media offer their very best router with the latest 802.11ac wireless on even their cheapest products. Equally, all TV customers get the same high-end V6 box regardless of how many channels they choose to take.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Installation is more complex - If your house has never had Virgin Media before, then the installation will more complex. An engineer will need to run cabling from the connection point on your pavement to an outside socket installed on your outside wall, to a wall socket inside your house. Virgin says it normally takes around two hours, although could be longer in some cases. However, if your home is already set up for Virgin, a self install option might be available.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than most FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds averaging around 19Mb while Virgin Media's M100 service offers only 6Mb average upload speeds, although their most expensive M350 service now offers 21Mb average upload speeds, and the new M500 service will offer 35Mb upload speeds.
  • High customer complaints - According to an Ofcom report, Virgin Media are the third most complained about of the major broadband suppliers.

 

Broadband.co.uk