Virgin Media

Ultrafast high speed cable broadband available to at least 65% of UK households

  • Fastest widely available broadband speed - with average download speeds of 362Mb on their fastest packages
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Super Hub with advanced 802.11ac wireless technology with all deals
  • Free WiFi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media VIVID 100 plus Phone
£29.00 for 12 months
£47.00 thereafter

£25.00 upfront cost

  • Offer: 12 months reduced price!
  • 108Mb average download speed!
  • 6Mb average upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Player Bundle
£32.00 for 12 months
£56.00 thereafter

£25.00 upfront cost

  • Low price for the full 12 month contract term
  • 54Mb average download speed
  • 3Mb average upload speed!
  • Unlimited monthly allowance
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 70+ TV channels including 10 HD
  • WiFi on the Tube
  • Virgin TV Anywhere app
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Full House Bundle
£57.00 for 12 months
£74.00 thereafter

£25.00 upfront cost

  • Low price for the full 12 month contract term
  • 108Mb average download speed!
  • 6Mb average upload speed!
  • Unlimited monthly allowance
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 230+ TV channels including 40+ HD
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • BT Sport in 4K Ultra HD
  • Nat Geo Wild in HD and the Disney Channels
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, averaging 362Mb download speed, more than 5 times that of BT FTTC, which is currently averaging 67Mb on its fastest speed
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Super Hub router standard on all deals offers 802.11ac advanced wireless technology with faster speeds at a distance
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • With Netflix on Tivo, Virgin Media has more TV Box Sets on demand on the latest shows than any other online subscription service
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas, but their footprint is growing

 

Features at a glance

  • Top speeds average 362Mb download speeds and 21Mb upload speeds

  • 12 month or 30 day contracts

  • Unlimited downloads, truly unlimited on some packages

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs

  • Free advanced Super Hub 802.11ac wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Metro WiFi, free WiFi access on the London Underground

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3.1 stars
  satisfaction rating based on 14483 customer ratings since 2017-12-15. See more Virgin Media customer ratings and reviews.

Details last checked on 2018-12-13

Scroll for More
Package    
Speed  (Sorted)  
Usage    
Contract    
1st Year Cost    
Monthly Cost    
Virgin Media VIVID 350 plus Phone More Info

Low price for the full 12 month contract term + WiFi on the Tube + no activation fee online!
350Mb speed availability subject to line check by Virgin Media
Includes free weekend calls!

802.11ac Wireless RouterPhone CallingLine Rental

averages
362Mb
unlimited 12
months
£529 £42.00
£57.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 350 More Info

No phone line necessary + WiFi on the Tube
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless Router

averages
362Mb
unlimited 12
months
£625 £50.00

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIP Bundle More Info

Low price for the full 12 month contract term + two Virgin TV V6 boxes + 260+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
362Mb
unlimited 12
months
£1093 £89.00
£129.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 plus Phone More Info

Low price for the full 12 month contract term + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
213Mb
unlimited 12
months
£469 £37.00
£52.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 More Info

No phone line necessary + WiFi on the Tube
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
213Mb
unlimited 12
months
£565 £45.00

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Movies Bundle More Info

Low price for the full 12 month contract term + Virgin TV V6 Box + 240+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
unlimited 12
months
£829 £67.00
£94.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Sports Bundle More Info

Low price for the full 12 month contract term + Virgin TV V6 Box + 240+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
unlimited 12
months
£949 £77.00
£104.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 plus Phone More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
unlimited 12
months
£373 £29.00
£47.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 More Info

No phone line necessary + WiFi on the Tube
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
108Mb
unlimited 12
months
£505 £40.00

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Mix Bundle More Info

Low price for the full 12 month contract term + Virgin TV V6 Box + 150+ channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
unlimited 12
months
£589 £47.00
£58.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Bundle More Info

Low price for the full 12 month contract term + Virgin TV V6 Box + 230+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
unlimited 12
months
£709 £57.00
£74.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 50 plus Phone More Info

Low price for the full 12 month contract term + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
54Mb
unlimited 12
months
£349 £27.00
£42.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Player Bundle More Info

Low price for the full 12 month contract term + Virgin TV V6 Box + 70+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
54Mb
unlimited 12
months
£409 £32.00
£56.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 50 More Info

No phone line necessary + WiFi on the Tube
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
54Mb
unlimited 12
months
£445 £35.00

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-12-13

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 14483 customer ratings since 2017-12-15

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
We tried VM for just 2 weeks then cancelled !! (14 day right to cancel terms). We wanted to run it in parallel to our BT service to see if it was at least as good as BT. Right from the start it was not promising - the poor guy turned up to install and the street team had not pulled through the cable or informed him - this delayed things by 3 weeks. The wireless router was not good enough - could not reach all rooms in our small house (a call center agent suggested leaving doors and windows open!!). They tried to flog us a booster kit - but I had to argue they could not charge us extra to get a basic service working. The long and short of this sorry tale is that I spent a lot of time (and got quite frustrated and stressed) on a merry go round of calls to call centres in geographically different places and always seemed to have to start again from scratch ("how can I help you today"?) and teams often contradicted each other of denied something agreed previously had happened. On at least one occasion I was pretty much lied to - to get us to stay beyond the 14 days.
Anyway, the booster never turned up, so we pulled the plug (figuratively and literally).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Northwood Virgin Media  
A disgusting Corporation with a growing reputation for customer dissatisfaction.
I have been a Virgin customer for over 10 years, but want out because of the 100's of unwanted pressure calls trying to get me to add more services to my already excessively expensive bill to them each month. When I first tried to cancel ALL of my services they threatened me with a cancellation fee in excess of £700...next time (yesterday)when I tried to cancel with them...the operator grunted rudely, hung up on me and cancelled nothing. A truly horrible company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Birmingham Virgin Media  
Worst service provider for speed. Signed up to vivid 100 worked fine for a few days getting speeds of 108mb. Now I am only getting speeds of 15.46mb sometimes even 3.76mb. When I have called customer services goes to a call center abroad who don’t even care about customer service. Stay away from virgin media the boast about speed you will never get.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester Virgin Media  
The salesman told us how amazing the broadband was , unfortunately this was absolute rubbish. The day of the installation the engineers arrived late with no call so we just had to wait in on our bank holiday weekend. After the installation my sky wouldn’t connect I was told to turn off my sky box for a while then turn it back on. It didn’t work when I googled it I found out you had to purchase a wireless connector, which I wouldn’t have minded if I was told about it. After I went out to sweep up the mess they had made I discovered the paving slab they moved was not put back flat and now wobbles.! I called customer service to be told someone will contact me, two months later no contact. As for yr persistent salesmen I couldn’t get hold of him as soon as he’d made the sale. Needles to say we will be changing to another supplier as soon as I’m out of the contract.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
Ripley Derbyshire Virgin Media  
After losing his job my husband couldn't afford our £60 bill, I rang to explain and to try to cancel our service and set up a payment plan for the debt. This was refused, they would not cancel our account until we paid the £60 (although they did cut our service they continued to bill us) and as that was impossible our debt kept rising to over £200 which we have no way of paying. No understanding or help at all. We tried to do the responsible thing. If they had accepted a payment plan we would have paid it all by now, but instead we now owe hundreds.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Nottingham Virgin Media  
Down second time in 2 month. Takes over 15min to answer the phone and takes even longer to fix my problems.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cardiff Virgin Media  
Virgin have increases my bill several times since I joined them so just changed to talk talk as they are cheaper. They have now tried to bill me £77 for leaving even though I am outside my contract. Person I phoned to cancel became angry and argumentative with me for leaving and now they are charging me to leave. AVOID THIS COMPANY!
  • Satisfaction
    1 star
Leigh Virgin Media  
When Virgin works it is quick. When it doesn't work - which is often the customer services are dire. If you report a fault and engineers are in your area doing any work of any kind you will hear a recorded message saying when your fault will be fixed. you may well get text messages saying your fault is fixed but that information probably doesn't relate to the actual problem you are experiencing. If you are unlucky enough to be living in an area where work is ongoing then you can be left with no services for days or even weeks.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Virgin Media  
Virgin media is rubbish , customer are rude they take as if they are in charge of you , theydidnt compensate me for not connecting a telephone line , speed is rubbish seems just about getting 10mg waist of money , iv given my notice had the rubbish for 13 months , going back to SKY tv and get value for money and still get to keep the Q box with all the free view channels . Bye virgin rubbish media
Slough Virgin Media  
I have been a lifelong follower and defender of Richard Branson and his products. However this broadband service REALLY sucks. I am an online teacher and they just cut it off at all times of the day. It really is like being in the early 90s. I hope Branson reads these reviews and realizes that through his excellent advertising skills he has half the UK using his terrible broadband service. This will obviously impact the Virgin brand. He has failed the Virgin Records generation of followers with this crappy sham of an internet company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ipswich Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband compensation

Get automatic compensation when your broadband goes down

Posted on 2018-12-13 16:07 in News EE Zen Plusnet TalkTalk Sky BT Virgin Media

You could be in line for compensation next time your internet goes down, following an agreement involving some of the UK's biggest broadband providers.

A voluntary code introduced by industry regulator Ofcom states that, from early next year, providers will have to reimburse customers if they lose broadband or landline phone service.

So far, BT, Sky, Virgin Media, TalkTalk and Zen Internet have signed up to the agreement. Plusnet and EE have also indicated that they may join.

What you'll get

Under the plan, customers will receive £8 per day in compensation when their broadband goes down and the fault takes longer than two days to fix.

In addition, there will be £25 compensation when an engineer misses a scheduled appointment, or cancels within 24 hours.

Plus, customers will receive £5 per day when new services they sign up for do not start on time.

Homes, and small and medium businesses are eligible.

There are some caveats. You won't get compensation if you're the cause of the problem, like if you damage the wiring in your home or are out when the engineer arrives. Most faults are also likely to be fixed inside two days, so you could still experience disruption without being compensated for it.

Openreach are also involved in the scheme, since most faults occur on their network (apart from Virgin Media, who use their own infrastructure). They have said that they won't compensate the broadband suppliers in the event of force majeure events like flooding, leaving the onus on the suppliers themselves to foot the bill in those instances.

After a consultation in Spring 2017, Ofcom published their judgement in November 2017, giving retail and wholesale providers a 15 month deadline by which automatic compensation had to be in place. This means that the very latest we can expect to see the system working is mid-February 2019.

Your consumer rights

The agreement is the latest in a line of measures designed to the experience of broadband users, and ensure we're all getting value for money.

You can already exit your deal early and without penalty in the event of mid-contract price rises, or if the service you're receiving is simply not up to scratch. And the process to switch broadband is also now much simpler than it used to be.

You can find all the information you need on these subjects and more in our guide to your broadband consumer rights.

Comments

Stay safe online

PC Security: 5 things you need to do to stay safe online

Posted on 2018-11-29 13:52 in Features Sky Plusnet Virgin Media Vodafone BT NOW Broadband John Lewis EE TalkTalk

As we spend more and more of our lives online - managing our money and doing our shopping - we're more likely to encounter problems. Viruses, scams and other cyber-crimes are continuing to become more common. So what's the best way to stay safe online? Let's take a look.

1. Install anti-virus software

Anti-virus software is a must if you use Windows (less so for Macs, Chromebooks, phone and tablets). It doesn't just protect you against viruses you can get though email attachments or dodgy downloads; it protects against all malware - any software designed with malicious intent. This includes nasties like spyware that steals your passwords, and ransomware, which locks down your computer unless you pay up.

Free anti-virus software from your broadband provider

A lot of the best broadband providers give you a free, or cheap, anti-virus subscription as part of their deal. If yours is on this list, make sure you take them up on the offer:

  • BT: with BT you get the McAfee powered BT virus Protect. You can install it on two or up to 15 machines, depending on your package. You also get Web Protect, which checks websites you visit are safe, and True Key, a secure password manager you can install on five devices.
  • EE: EE Home Broadband gives you a year's subscription to Norton Security Premium for up to 10 devices. After that it costs £39.99 a year, half the normal price.
  • Plusnet: Plusnet Protect, from McAfee, is free for Unlimited and Unlimited Fibre Extra customers. On the standard Unlimited Fibre deal you'll need to pay an extra £2 a month for your virus protection. You can install it on up to seven PCs.
  • Sky Broadband: on one of Sky's Unlimited deals you get a 12 month free trial of the McAfee Internet Security suite for up to three PCs. On the limited packages you get three months. Once the trial is up you can keep it going for £3 extra a month.
  • TalkTalk: with TalkTalk you get HomeSafe, an award winning online security package. This combines some virus protection and parental controls. It isn't a full anti-virus tool, though.
  • Virgin Media: Virgin Media Security is worth £39.95 a year, but is free to all Virgin Media broadband customers. It gives you full anti-virus coverage for up to three PCs.
  • Vodafone: with Vodafone you get a free six month sub to F Secure SAFE anti-virus package for up to five devices. After that, you can subscribe for £39.99 a year - half the normal price.
  • NOW Broadband: with NOW you get the Broadband Buddy service. This helps to protect you against malware-infected sites, but isn't a full anti-virus package.
  • John Lewis Broadband: John Lewis offers a full subscription to the Bullguard security package for Windows users.

If your supplier isn't on the list, there's loads of free anti-virus tools you can get instead. Bitdefender and Avast are among the most highly rated.

Malware isn't just a concern for those who browse the murkier reaches of the internet. Perfectly benign, mainstream websites can become compromised, and even ads can be crafted to try and do bad things without you even needing to click on them.

2. Keep your software updated

It's so tempting to turn off automatic software updates. They always pop up at the worst possible time, and if it happens to be a Windows update you can write off the next half hour waiting for it to finish.

Except, software updates are really important. Especially the Windows ones.

They don't just bring new features or improved performance, they make your computer more secure. Bugs in software can create the kind of security risks that malware thrives upon. Not only do they allow the malware into your system, they can also enable it to spread from one machine to another.

Updates shut down these vulnerabilities. At the very least, don't turn off updates to Windows or your web browser, such as Google Chrome. Better still, allow all your apps to update as they need to.

3. Learn how to recognise online scams

Malware is designed to exploit weaknesses in computer systems, but the truth is the weakest points of all are us, the users. You can lock down your laptop but it won't stop someone trying to trick you into handing over your passwords.

Phishing scams, as they're called, have moved on a lot since the days of the Nigerian prince who wanted to send you tens of millions of dollars. They're now a whole lot more sophisticated and difficult to spot. And it isn't just online that you need to be wary. You might get a text message purporting to be from your mobile network, or you could get a scam call from your broadband provider.

So, how do you spot scams? Here's a few tips:

  • Spelling and grammar mistakes in emails are a dead giveaway. Also, does the email greet you by name or a generic title?
  • Beware of emails demanding urgent action. Scammers try to scare you into responding, like telling you there's been a security alert on your account, or you're overdrawn, and you must log in to fix it.
  • Be wary of links in emails. Don't assume that the link is going to take you where you think it will.
  • Or just don't click links at all. Instead of clicking a link to one of your online services, manually type their address into your browser instead. Or pick up the phone and give them a call.
  • If it sounds suspicious, it probably is. If you didn't buy a lottery ticket, you didn't win the lottery.
  • Don't assume a fancy website means that a site is reputable. This is a rule to follow when shopping online, too.

Anti-virus software and web browsers will help you to sniff out phishing scams. What better reason to keep them up to date?

4. Use better passwords

We all know the importance of using strong passwords and not re-using them. But it can be difficult, since strong passwords are so much harder to remember. There are three things to try to make your life easier:

  1. Think in terms of passphrases instead of passwords. A sentence of eight random words is easier to remember - and type - than a password of eight random characters, but it's just as hard to crack.
  2. Consider using a password manager. Don't save your passwords in your web browser, use a dedicated password manager instead. This saves all your logins under a single, more secure password. With BT Broadband, the True Key offers exactly this feature and is worth trying out. Alternatively, take a look at LastPass or 1Password, both of which are free.
  3. Use two factor authentication. A large and growing number of services offer two factor authentication. When you log in you need to enter both your password and a second, unique code sent to your phone via an app or text message. It's a lot more secure.

5. Keep an eye on your privacy

Finally, keep an eye on how much information you're sharing online. If you use social networks you're probably sharing a lot more than you realise. Check the Privacy section in Facebook and other services to lock them down, and make sure your kids do this, too.

And speaking of kids, most broadband providers offer some form of parental controls that you can use to manage what people can see, or how long they can go online. These are worth setting up, but remember that they are by no means foolproof.

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through their fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from VIVID 200 to VIVID 350 rolled out across 2018.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 4 different broadband packages, each providing a different speed of broadband service:

  • VIVID 50, averages 54Mb download speed, 3Mb upload speed
  • VIVID 100, averages 108Mb download speed, 6Mb upload speed
  • VIVID 200, averages 213Mb download speed, 12Mb upload speed
  • VIVD 350, averages 362Mb download speed, 21Mb upload speed

All packages can be taken as standalone broadband deals, or with the option of line rental and a Weekend call package. They also all have unlimited usage, which allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer a large range of TV packages. These range from the more basic Player Bundle with lower speeds and 70+ TV channels, up to the VIP Bundle with 230+ channels and Sky Sports and Cinema.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualifying as 'superfast broadband' or, in the case of the 350Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims an average 5 second download time for an album, and 2.4 minutes for a movie on VIVID 100, and even faster on VIVD 200 with less than a 4 second average download for an album and 1.45 minutes for a movie, and even faster still on VIVID 350. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

If you are an avid gamer, then Virgin's dedicated Gamer package with a truly unlimited download allowance and faster upload speeds that gives you more prioritised bandwidth for playing, streaming and chatting with your team all at the same time will be well worth considering.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim the VIVID 100 package is ideal for families, and the VIVID 200 and 350 packages are the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. The phone inclusive packages are less per month than the broadband-only packages. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds averaging 362Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve average  speeds of 213Mb.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • All deals get the premium router - Virgin Media offer their very best router with the latest 802.11ac wireless on even their cheapest products.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than most FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds averaging around 19Mb while Virgin Media's VIVID 100 service offers only 6Mb average upload speeds, although their most expensive VIVID 350 service now offers 21Mb average upload speeds.

 

Broadband.co.uk