Virgin Media Broadband Buyers Guide

Ultrafast high speed cable broadband available to around 60% of UK households

  • Fastest widely available broadband speed - with average download speeds of 516Mb on their fastest packages
  • 99.88% network uptime as of December 2020, based on 12 month average
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Hub 3 router with advanced 802.11ac wireless technology with all deals
  • Free wi-fi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media M100 plus Phone
£25.00 for 18 months
£51.00 thereafter

£5.00 upfront cost

  • 18 months better than half price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Bigger Bundle
£57.00 for 18 months
£82.00 thereafter

£5.00 upfront cost

  • Free weekend calls
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 210+ TV channels including 60+ HD
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • BT Sport in 4K Ultra HD
  • Nat Geo Wild in HD and the Disney Channels
  • Weekend UK landline calls
  • No activation fee online
  • 18 month contract
 
 

Buy now

Or call us on
0800 083 8870

Virgin Media Bigger Bundle + Movies
£62.00 for 18 months
£97.00 thereafter

£5.00 upfront cost

  • Offer 18 months reduced price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 220+ TV channels including 60+ HD
  • WiFi on the Tube
  • All the Sky Cinema channels in HD
  • All the BT Sports channels in HD
  • Free Super Hub with 802.11ac Wi-Fi
  • Weekend UK landline calls
  • No activation fee online
  • 18 month contract
 

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, averaging 516Mb download speed, more than 7 times that of BT fibre, which is currently averaging 67Mb on its fastest speed
  • 99.88% network uptime as of December 2020, based on 12 month average
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Hub 3 router standard on all deals offers 802.11ac advanced wireless technology with faster speeds at a distance
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • Family Plan - existing broadband and TV customers on a Virgin Pay Monthly SIM can bundle up to 5 SIMs on one account to get discounts and additional parental controls
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Only available to around 60% of the UK, ruling out the vast majority of rural areas, but their footprint is growing
  • Installation can be more complex if your home hasn't been connected to Virgin Media before

Features at a glance

  • Top speeds average 516Mb download speeds and 36Mb upload speeds

  • 18 month or 30 day contracts

  • Truly unlimited usage on all packages

  • £35 upfront cost as standard

  • Free technical support by phone or online - 8am-9pm Weekdays, 8am-8pm Saturdays, 8am-6pm Sundays

  • Free anti-malware protection, firewall and parental controls for up to 5 devices

  • Free advanced Hub 3 802.11ac wireless router with all deals

  • Full range of premium Pay TV channels available, including Sky Sports and Sky Cinema

  • Phone bundles available

  • Free wi-fi at over 3.5 million hotspots, including in the London Underground and Glasgow Subway

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3 stars
  satisfaction rating based on 6898 customer ratings since 2020-06-14. See more Virgin Media customer ratings and reviews.

Details last checked on 2021-06-10

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media M100 More Info

Includes: Amazon.co.uk £75 Gift Voucher + 18 months reduced price + no phone line necessary + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
108Mb
truly
unlimited
18
months
£288 £24.00
£44.00 after 18 months
Prices may change at any point during the contract

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M100 plus Phone More Info

Special offer: 18 months better than half price + free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
truly
unlimited
18
months
£305 £25.00
£51.00 after 18 months
Prices may change at any point during the contract

£5.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M50 plus Phone More Info

Special offer: Free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
54Mb
truly
unlimited
18
months
£341 £28.00
£45.00 after 18 months
Prices may change at any point during the contract

£5.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 plus Phone More Info

Special offer: 18 months reduced price + free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
213Mb
truly
unlimited
18
months
£377 £31.00
£57.00 after 18 months
Prices may change at any point during the contract

£5.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M350 plus Phone More Info

Special offer: 18 months reduced price + free weekend calls + WiFi on the Tube!
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless RouterPhone CallingLine Rental

averages
362Mb
truly
unlimited
18
months
£449 £37.00
£63.00 after 18 months
Prices may change at any point during the contract

£5.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M500 plus Phone More Info

Special offer: 18 months reduced price + free weekend calls + WiFi on the Tube!
500Mb speed availability subject to line check by Virgin Media

802.11ac Wireless RouterPhone CallingLine Rental

averages
516Mb
truly
unlimited
18
months
£521 £43.00
£69.00 after 18 months
Prices may change at any point during the contract

£5.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle More Info

Special offer: Free weekend calls + Virgin TV V6 Box + 210+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
18
months
£689 £57.00
£82.00 after 18 months
Prices may change at any point during the contract

£5.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Movies More Info

Special offer: 18 months reduced price + Virgin TV V6 Box + 220+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
18
months
£749 £62.00
£97.00 after 18 months
Prices may change at any point during the contract

£5.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports More Info

Special offer: Free weekend calls + Sky Sports for 12 months + Virgin TV V6 Box + 220+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
18
months
£869 £72.00
£113.00 after 18 months
Prices may change at any point during the contract

£5.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Ultimate Oomph Bundle More Info

Special offer: 18 months reduced price + free anytime calls + Truly Unlimited SIM + two Virgin TV V6 boxes + 245+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
630Mb
truly
unlimited
18
months
£953 £79.00
£139.00 after 18 months
Prices may change at any point during the contract

£5.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2021-06-10

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 6898 customer ratings since 2020-06-14

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I have been a virgin customer for many years and in the past have been very happy with the service however since my latest contact it has been appalling- the customer service is shocking and if you need to call be prepared to be passed around and waste hours of your time without anything being resolved and that is even if you can get thru. I signed up for 200mbps and I can only get this in the room where the router is - virtually nothing upstairs when it has always been fine before - I was sent a booster which you have to pay extra for when this service is not fit for purpose and other providers give these free. I wanted my access point moving and they refused to do this due to ‘covid’ but when asked they confirmed they had no problem doing this for new customers. Despite not resolving my issues they have no problem calling me in a weekly basis trying to sell me more products when I have asked them not to - this is a breach of my marketing preferences. I also spent hours raising a complaint via webchat only to receive an email the following day saying the complaint had been closed. This company has gone downhill big time in the last 12 months.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Galley Virgin Media  
Virgin is terrible. It's down very often. Virgin has no customer service to speak off. I will never sign up for Virgin again.
  • Speed
    2 stars
Harrow Virgin Media  
Reliability is poor, a nightmare
Reliability is poor. Speed is intermittent and no where near advertised, I have the 100mbps package and only receive 20-40% of the speed I pay for. Wi-FI absolutely unreliable, it drops every 30 mins or so The customer service is atrocious. You sit on hold forever.
They trick you into longer contracts and then make it really hard to cancel.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Erith Virgin Media  
I have the 100mbps package and only receive 20-40% of the speed I pay for.Reliability is poor. Speed was intermittent and no where near advertised
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Erith Virgin Media  
Team cut off our internet for no reason and left.

We work from home and a reliable internet was the selling point signing with virgin media. Of course we came to learn that is not reliable at all, it's always dropping - halfway through meetings is a classic.

This Monday, someone from Virgin came to fix something in our building unrelated to us. They cut off our internet, so we went downstairs and talked to the the engineer. explaining that whatever he was doing, had cut off our connection. He said he would restore it, but then simply left without fixing it.

Result: from 16h Monday to now we've had no internet. We contacted them several times - always a hassle, since speaking to human is luxury at Virgin - and after a lot of 'nothing can be done', they schedule an appointment for today, Friday. So all this time, no internet, no work - just a borrowed WIFI and our 3gs to do the bare minimum. Already unacceptable.

As if it wasn't enough, they didn't show up to their appointment (which I've been waiting since 8am). Instead, they called me once (while I was in the middle of a meeting). I tried calling straight away back, but all I get is a message 'The Virgin team has tried to contact you, goodbye'. Very unacceptable.

He left a message, that is absolutely impossible to understand. More like a grunt 'This is from virgin media kskshds'. No way to contact him. No way to know what's going on. Not even a written message of any sort.

So unprofessional, complete disregard for their clients, absolutely unacceptable costumer service. The fact that the engineer was here on Monday to fix something, cut us off and then left knowing of our situation is beyond me.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
The worst customer service and company I have ever come across worse than Ryanair. I ordered my broadband on 5th May, today is 11th June, they have cancelled 3 appointments to fix the internet outside. on top of that, I called to ask them OMG they asked my name and address like 3 times and transferred to 3 different people. I don't want this kind of customer service. Virgin Media has good marketing and SH** customer service. I am trying to cancel it today but after 15 minutes of unwanted songs I got to 2 transfers then they ask me to hold then they hung up on me. DON'T BUY THEIR DEALS VIRGIN MEDIA IS NOT A RELIABLE COMPANY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eddington Virgin Media  
Virgin media is total a fraud and I have been told by virgin media that they do only soft search on your credit history. But they did hard search on my credit history and damaged my score. Also complained but after 10 days contacted again and been told there's no complain on their system, second time complaint and beed promised I will receive the reference number through the post email but never received so I'm thinking to take a legal action against the virgin media.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham Virgin Media  
Props to the virgin media for having one of the best but scummiest business model in the world. Customer service is phenomenal as well, I got passed around from person to person like a cheerleader in a sports team, giving security information 4 times because every person got fed up with me for trying to get a better deal.

I'm paying £33 for 50Mbs package but because it's wireless it's only 30. After an hour long call with them I accepted the fact that I will never ever get 50mbs but I will still have to pay an absurd price for it.

I was trying to cancel my contract and there's a fee so I thought I had to wait a year. Turns out, THEY CHANGED IT SO THAT THE CONTRACT IS 18 MONTHS, HOW CONVENIENT! They just take more and more money from me but never give back.

I've been a customer for 3 years and there's literally no room for negotiation anymore, everything is so conveniently made so that they make as much money as possible before you can change and make your life better, it's horrible and I sincerely hope that they change or else I will just move after the convenient 18 months! 12 months contracts have been around forever until now it's insane.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
London Virgin Media  
Honestly when it runs. It runs well but there's no responsibility. It's rare I get to use it properly cause I'm at work but when I'm at home and I just sit down to play games with my friends it's completely unreliable to the point I have to apologize to my friends for the sake we can't even play games together without me disconnecting at least twice in half an hour minimum
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Maghull Virgin Media  
I have the 100mbps package and only receive 20-40% of the speed I pay for.

All attempts at getting it sorted are mired by slow and bad customer service that seems to be put in place to just waste you time and not resolve anything.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Fibre wires in a cabinet

More than one in five homes can now get full fibre broadband

Posted by Andy Betts on in NewsGigaclearVirgin MediaTrueSpeed

UK broadband is getting faster. The average download speeds broadband-using Brits are getting has risen by a quarter over the last year, while more than one in five of us can now access a full fibre connection.

Those are the big findings in new research from Ofcom, which also shows that gigabit-capable broadband is now available across well over a third of the country - and it has grown by nearly 40% in just three months.

The spring update to the industry watchdog's Connected Nations study has shown how rapidly the UK's ultrafast broadband infrastructure is developing.

As of January this year, nearly 11 million homes - some 37% - were able to access a gigabit-capable service. That's up from 7.9 million last September. This change was driven largely by a major upgrade to Virgin Media's cable network, which brought these faster speeds to an extra 2.8 million homes.

Full fibre coverage is now up to 21% - nearly six million homes - with the growth coming from the larger infrastructure operators such as the BT-owned Openreach, as well as smaller, more targeted local providers like Gigaclear and TrueSpeed.

The picture is also improving for people outside of these coverage areas. Ultrafast broadband, which Ofcom define as having download speeds above 300Mb, is now available to 17.7 million homes (61%), while 96% of the country is able to get an internet connection of at least 30Mb.

Access to full fibre May 2020 September 2020 January 2021
UK 14% 18% 21%
England 13% 16% 19%
Northern Ireland 49% 56% 63%
Scotland 13% 17% 20%
Wales 15% 19% 21%
Access to gigabit-capable services September 2020 January 2021
UK 27% 37%
England 25% 36%
Northern Ireland 56% 69%
Scotland 42% 44%
Wales 19% 28%

However, there are still some areas that are poorly served, with 650,000 homes unable to get a fixed line internet connection with download speeds of at least 10Mb. That's a little over two percent overall, with Northern Ireland having the highest proportion of underserved homes. Some of these homes may have access to alternative broadband services.

Access to 10Mb services May 2020 September 2020 January 2021
UK 98% 98% 98%
England 99% 99% 99%
Northern Ireland 94% 94% 94%
Scotland 97% 97% 97%
Wales 97% 97% 97%

In separate research, Ofcom also found that the average download speed users of fixed home broadband were getting in November 2020 was 80Mb - a massive increase of 25% compared to the year before. Upload speeds - essential for gaming, video calling and working from home - fared even better, rising by over 50% to an average 21.6Mb. The changes were largely the result of increased availability of ultrafast broadband packages, and happened in spite of the lockdown that caused a massive spike in the amount of bandwidth we all used.

The Government's aim is to roll out gigabit-capable broadband nationwide over the next few years. BT recently confirmed their intention to invest £12 billion into the plan, while the Government also announced the first part of their spending to cover harder to reach rural areas.

Are you ready to upgrade to a faster internet service? Our postcode checker will show you if gigabit-capable broadband is available where you live. Just enter your details and we'll take care of the rest!

Comments

Man using a laptop

The Pros and Cons of a Short Broadband Deal

Posted by Andy Betts on in FeaturesVirgin MediaHyperopticNOW BroadbandCuckoo

When you're shopping for a new broadband deal one of the main things you will need to decide is what length of contract you want to sign up for. In most cases this means a choice between a 12 month, 18 month or a maximum two year deal. But there is another option: the short-term plan.

Some broadband suppliers offer 30-day deals that come without a contract. They work more like a subscription service - it automatically renews each month, then when you no longer need it you just cancel and move on.

Not every provider offers these kinds of deals. In fact, most don't. But they aren't just limited to niche suppliers and you can find them at a whole range of speeds.

They aren't right for everyone, so let's take a look at the advantages and disadvantages of short-term and no-contract broadband.

Benefits of no-contract broadband

The main benefit to no-contract broadband is that it gives you the ultimate flexibility - no strings, no long-term commitment.

This makes it ideal for anyone who is not in a position to sign up for a long contract, such as those living in a short-term let or student housing. Students, for instance, will only be living in their digs for nine or ten months, so even a 12 month deal might not be ideal, let alone anything longer.

The same applies if you're planning to move house. While it's easy enough to take your broadband with you when you move, you do still have to move somewhere where your broadband provider is both available and delivers good performance. If either of those things aren't true, too bad. So if you're moving soon and your current broadband is coming to an end, you might be better off taking a 30-day deal for now, and then buying a new plan from scratch when you settle in to your new home.

Because there's no contract with a short-term broadband deal, there are no penalties when you decide to cancel and switch providers. You can do it any time you like.

No-contract deals also make it easier to upgrade if your needs change, or if better services become available in your area. While providers will be happy to let you upgrade to a faster plan before your contract is up - if you sign a new deal - you can't switch to a different provider without paying a penalty.

If you're waiting for faster technologies to be rolled out where you live, a short-term deal could be just the thing in the meantime. And to make sure you're fully up to date with what broadband services are available in your area, sign up to our free Broadband Autopilot service. It constantly scans for the best and fastest deals you can get, so you'll never miss out.

One final thing to note about short-term broadband is that even though the contracts are different, the performance isn't. Whether you're choosing a basic fibre-to-the-cabinet deal or a cutting edge full fibre service, the speed and everything else will be exactly the same as it would be if you'd signed up for two years.

Downsides to short-term broadband

There are some downsides to choosing broadband without a contract, the main one being that you will have to pay a little more than you would for a comparable long-term deal. Typically, you can expect to pay around £5 to £10 a month extra compared to the lowest price alternatives. And while this can add up over time, remember that most short-term deals aren't really intended for long-term use anyway.

You'll also have to pay a higher setup fee, sometimes as much as £60. This covers the activation fee and the router that you'll be sent to get online.

The best thing you can do before you sign up is to ignore the monthly price and calculate the total price you'll pay instead. So, if you want the service for nine months, work out how much that will cost, factoring in the monthly payments and the setup fees. Then compare it to the total price you'd pay on a 12-month contract. This can easily cancel out a lot of the price difference.

Other downsides to short-term broadband? You get less choice, inevitably, although there are some big name providers and even gigabit options that you can choose from. And you also miss out on any introductory offers like free gifts, bill credit, shopping vouchers and so on.

Which providers offer short-term deals?

There are a number of providers that offer broadband on one month deals. They include NOW Broadband and Virgin Media, while Cuckoo is a new provider that only offers a single, contract-free plan. Some full fibre providers like Hyperoptic also let you sign up to a rolling 30-day service, if it's available where you are.

If you think no-contract broadband might be right for you, or you want to see what else is available, use our postcode checker to find the best broadband deals you can get right now where you live.

Comments

Virgin Media Broadband Buyers Guide - Is Virgin Media right for you?

Can I get Virgin Media?

Virgin Media ultrafast broadband is only available through the company's own fibre optic cable network, meaning you need to live in a Virgin Media cable area to be able to get it.

The network currently comprises about 60% of UK homes, although Virgin Media are looking at expanding their coverage by the end of 2020. Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from M200 to M350 rolled out across 2018. M500 rolled out across 2019, and M600 is due to roll out as part of the Ultimate Oomph package, but expect that to extend to other packages later on.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 5 different broadband packages, each providing a different speed of broadband service:

  • M50, averages 54Mb download speed, 5Mb upload speed
  • M100, averages 108Mb download speed, 10Mb upload speed
  • M200, averages 213Mb download speed, 20Mb upload speed
  • M350, averages 362Mb download speed, 36Mb upload speed
  • M500, averages 516Mb download speed, 36Mb upload speed

All packages except M500 can be taken as standalone broadband deals, or with the option of line rental and a Weekend or Anytime calls package. Broadband is fully unlimited, with no restrictions on downloads or uploads. You can get Virgin Media broadband on both 18-month and 30-day rolling deals. The short term deal offers greater flexibility, but comes with a much higher upfront installation cost, typically £80, compared to £35 on the long. They're also more expensive per month if you choose a package with calls. You also have the option boost your speeds to the next package and get a 2GB data SIM bundled in.

Virgin Media is a "quad play" provider. This means that you can add a full range of pay TV services, plus a mobile deal, to your broadband and phone package. All TV deals require an 18 month contract.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Which package should I choose?

All Virgin Media broadband packages are truly unlimited, and offer 'superfast' and 'ultrafast' speeds over 24Mb and 350Mb respectively. When deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using your connection, and your budget - you don't need to pay more than necessary.

Virgin Media claims an average 5 second download time for an album, and 2.4 minutes for a movie on M100, and even faster on M200 with less than a 4 second average download for an album and 1.45 minutes for a movie, and even faster still on M350. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim the M100 package is ideal for families, and the M200 and 350 packages are the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

What TV deals do Virgin Media offer?

As well as their very fast broadband speeds, another big attraction of Virgin Media is the range of premium Pay TV services they offer.

Virgin Media TV is delivered via Virgin's cable infrastructure, so you need to live in an area where this has been installed. You watch via the Ultra HD-ready Virgin TV V6 box, which allows you to record six shows while watching a seventh. You also get on-demand viewing and support for Netflix and YouTube. In addition, the Virgin TV Go app lets you watch on a phone or tablet. These services come on a 12 month contract.

Virgin Media TV offers four bundles with an increasing number of channels:

  • Big Bundle: over 120 channels, most of which are available through Freeview. You can add Sky Cinema or Sky Sports as add-ons without contract. The standard Player TV bundle comes with Virgin's M50 fibre broadband.
  • Big Bundle + Entertainment Picks: more than 150 channels, including the above plus premium entertainment channels like Sky One, Sky Witness and Fox. Sky Atlantic is not available on Virgin. Boost your TV options by adding Entertainment Picks, with a choice between Drama, Documentaries, Lifestyle and Sport Lite
  • Bigger Bundle: over 240 channels including HD and +1 versions of many of the Mix TV channels, plus BT Sport in Ultra HD and the Virgin TV Ultra HD channel. You can add Sky Cinema or Sky Sports as add-ons without contract. Bundled with M100 fibre broadband.
  • Ultimate Oomph Bundle: the full package of over 280 channels, including Sky Sports HD, Sky Cinema HD and BT Sport UHD, plus the Virgin TV Ultra HD channel. Bundled with the ultrafast M500 fibre broadband, Anytime calls and a mobile SIM with truly unlimited data, minutes and texts.

Virgin offers certain bundles that match TV packages with specfic broadband deals, but you can mix and match, too, to ensure you get exactly what you need. All TV packages come with an option to boost your speed to the next tier, aside from Ultimate Oomph which already offers the fastest speeds available.

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Hub 3 router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you're not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Hub 3 wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - F-Secure SAFE, an anti-virus tool worth £79.99 a year, is included free for all Virgin Media broadband customers. You can install this on up to five devices for 12 months, including PCs and Macs, and Android tablets and phones. You also get Virgin Media's Web Safe parental controls tools.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. The phone inclusive packages are less per month than the broadband-only packages. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a 1TB Virgin TV V6 box, which enables you to record up to 500 hours of TV.
  • Free tech support - If you experience any problems you can support over the phone between 8am and 10pm, seven days a week. Online chat is also avalable Monday to Saturday between 8am and 8pm.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds averaging 362Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve average speeds of 213Mb.
  • Free hardware support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Hub 3 router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at over 250 London Underground stations, plus everywhere on the Galsgow subway.
  • All deals get the premium router - Virgin Media offer their very best router with the latest 802.11ac wireless on even their cheapest products. Equally, all TV customers get the same high-end V6 box regardless of how many channels they choose to take.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Installation is more complex - If your house has never had Virgin Media before, then the installation will more complex. An engineer will need to run cabling from the connection point on your pavement to an outside socket installed on your outside wall, to a wall socket inside your house. Virgin says it normally takes around two hours, although could be longer in some cases. However, if your home is already set up for Virgin, a self install option might be available.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than most FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds averaging around 19Mb while Virgin Media's M100 service offers only 6Mb average upload speeds, although their most expensive M350 service now offers 21Mb average upload speeds, and the new M500 service will offer 35Mb upload speeds.
  • High customer complaints - According to an Ofcom report, Virgin Media are the third most complained about of the major broadband suppliers.

 

Broadband.co.uk