7,010 Customer Reviews over 176 pages
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- Location
- Here
- Reviewing
- TalkTalk
- Date
- 2021-10-14
- Location
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- Location
- Glan Y Nant
- Reviewing
- TalkTalk
- Date
- 2021-10-13
- Comments
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I was guaranteed 56mb download speed but at most times I barely hit 20mb. WiFi is intermittent and I was forced to by plug in boosters which have done nothing to boost my signal. Avoid talktalk at all costs in this area.
- Location
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- Location
- Crook
- Reviewing
- TalkTalk
- Date
- 2021-10-12
- Comments
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These guys suck, Customer service is terrible. Do not go for their amazon upgrade - you lose the £90 voucher and get a ECHO 4rth gen worth £40 for the pleasure of paying an exta £2 a month. Customer service then do everything in their power to stop you getting the origonal offer and are rude, patronising and hang upon you. go with Virgin or anyone else.
- Location
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- Location
- Midlands
- Reviewing
- TalkTalk
- Date
- 2021-10-12
- Comments
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I am now leaving talk talk after they broke my contract for 18months with no increase after 12 months they raised my payments. Now i find i have t pay £50 to remove a device they installed at the street box to block me moving BE WARNED!!!!!!!!!!
- Location
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- Location
- Rustington, West Sussex
- Reviewing
- TalkTalk
- Date
- 2021-10-08
- Comments
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We were recently sent a new super router and switched to a fibre network on the promise of faster speed and more reliability. Although not the fastest, we never had any issues before the switch over. Our internet now drops out several times a day for varying lengths of time. I need reliable internet as I now work from home. We are seriously considering a change of ISP
- Location
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- Location
- Gloucester
- Reviewing
- TalkTalk
- Date
- 2021-10-06
- Comments
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I had worst experience with talktalk. I have always faced connection problems and hardly used their services. Upon complaining daily, they sent an engineer which was of no use. I asked them to cancel the contract but they dragged it for 3 months and did not cancel, upon that they sent a bill of £100 even after knowing that we did not use their services at all. No communication within departments, they lie, no trust worthy firm. Unfortunately, I called them up for broadband, I regret that call. Very disappointed, very frustrating, they made me cry.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-10-04
- Comments
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TalkTalk Made Me Feel Unsafe & Violated As A Woman In My Own Home!
Women please beware of this company!
I just want women to be aware of my recent experience in relation to an engineer visit, particularly where women’s safety concerns are mounting in the current climate (i.e., women don’t feel safe outside), and my experience made me feel unsafe in my own home).
1. In June 2021, TalkTalk sent an engineer to my home. They told me that it was their engineer, but I later found out that this was a lie, and it was an engineer from a third-party company called QubeGB.
2. The engineer that TalkTalk sent to my home:
(a) failed to show his ID upon entering my home.
(b) when I asked him for his name he seemed reluctant to provide it and he asked me why I wanted to know his name.
(c) he displayed clear intimidating behaviour, including the obvious endangerment to my health/life as a result of his continued refusal to wear a mask.
3. I found the engineer that TalkTalk sent to be VERY intimidating from the outset and I was distressed by his demeanour, attitude, actions, and by the statements that he made. He didn’t seem to have a clue about how to behave appropriately inside a customer's home, particularly a woman who is in her home alone.
4. I recorded my interaction with the engineer and this clearly shows him being aggressive and extremely confrontational. He even took down his mask, so that he could be more intimidating, and he was standing less than a meter away from me at the time. I had to ask him at least 5 or 6 times to put back on his mask.
He then laughed at me before finally putting the mask back on.
5. I was very shaken and alarmed by the behaviour that the engineer displayed. I have never experienced anything like this before!
6. I forwarded TalkTalk CEO's office the recording of the incident. You know what they did? NOTHING!
7. I forwarded TalkTalk's CEO the recording of the incident. You know what she did? NOTHING!
8. TalkTalk has offered no formal apology in relation to this incident or expressed any concern about my well-being/health. They failed to acknowledge the distress caused by the incident and the clear intimidation I was subjected to.
9. After TalkTalk failed to deal with this matter properly and take the appropriate action, I referred my complaint and concerns to CISAS/CEDR (the independent adjudicator). You know what they did? NOTHING!
10. Both QubeGB and TalkTalk have failed to deal with this very serious incident. Both companies are hiding behind it's "relationship", which apparently means that this serious incident does not have to be properly addressed by either party!
(a) TalkTalk asserted that it is not responsible because the engineer in question is a "third-party"
(b) QubeGB said that they are not the service provider/don't own my account - so for this reason, I couldn't get any proper redress from them, or from the independent adjudicator.
11. This incident also raises questions around “duty of care” in the law of vicarious liability, which need to be clarified to ensure that TalkTalk customers are protected. The current "set-up" and "lack of accountability" obviously creates the perfect environment for incidents like this (and MORE SERIOUS) incidents to occur, and this cannot/should not be allowed to go unchecked!
Stay safe and God Bless!
- Location
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- Location
- Preston
- Reviewing
- TalkTalk
- Date
- 2021-10-03
- Comments
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Shocking internet, shocking customer service, shocking all round,
Please what ever you do dont be foooled keep well away
- Location
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- Location
- KCA
- Reviewing
- TalkTalk
- Date
- 2021-10-02
- Location
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- Location
- Alfreton derbyshire
- Reviewing
- TalkTalk
- Date
- 2021-10-01
- Comments
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Diabolical service, slow broadband when it works, I’m leaving at the earliest opportunity. Faster fibre my arse download speeds of only 8 mbs instead of a promised 32-39 mbs
- Location
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- Location
- Southend-On-Sea
- Reviewing
- TalkTalk
- Date
- 2021-10-01
- Location
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- Location
- Edinburgh
- Reviewing
- TalkTalk
- Date
- 2021-09-30
- Comments
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The experience I have had with this company is honestly the worst I think I have had with any company I have engaged with. I switched homes and decided to stay with Talktalk despite the internet being a bit patchy. They told me that the service would be switched off on Friday night/Saturday and the earliest they could send out an engineer would be Tuesday. They also said that Fiber would not be available in the new place. It is now Thursday and despite an engineer coming out I am still not connected, and the information I was given about fiber not being available was wrong. I spent over 3 continuous hours on the phone to them today, spoke to countless different people in countless different departments and repeated the same info each time. I feel exhausted and completely demoralised, and I still can’t work because I still have no internet.
- Location
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- Location
- Croydon
- Reviewing
- TalkTalk
- Date
- 2021-09-30
- Comments
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Do not get into a contract with them. It is that simple. I have called them to cancel my 18 months contract and they keep putting me on hold for long periods of time so i cannot end the payments to them. They will try everything and anything to get you to stay when you want to leave them. It has been 20 months now. Find another company for your broadband.
- Location
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- Location
- Sheffield
- Reviewing
- TalkTalk
- Date
- 2021-09-30
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2021-09-29
- Comments
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AVOID! Had this connection for 6 weeks, 2 engineers, multiple phone calls and chats on their online service, and still to "wait and see how it goes". Wasting a fortune on 4G add ons to my phone so I don't lose my job. Cuts off on calls. Internet TV doesn't work, and repeatedly wasting 50mins on the phone to re-set my router again. Router is clearly faulty been told multiple times but they refuse to replace it. Absolute scam.
- Location
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- Location
- Rochdale
- Reviewing
- TalkTalk
- Date
- 2021-09-28
- Comments
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My mother is their customer and account holder. Averages around 30 mbs download and 9 mb upload when it is working. Problem is it doesn't work properly about 70% of the time. It does this across all devices in our home. They play nice for a bit, maybe a few months if you are lucky, and then go back to stalling your internet or just cutting it off every 10 - 30 minutes or so. When you call in with an issue you will struggle to have your problem validated - they probably hope people get tired in the circuit of gaslighting on that customer service line. It also drops to dismal levels if someone is streaming something. Fair enough it can drop but to be at around 5% it's usual download speed? Really? Struggling to load a google searches this past week after 9.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2021-09-27
- Comments
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Had talktalk connected today, 27-09-21, it’ll be great for phones and kids computers they said…
Can’t watch tv, phone speeds are horrendous!
Done my own speed tests and got this. Download speed of 1.03 and upload of 0.43,
How can they charge for this, it’s robbery.
- Location
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- Location
- Nottingham
- Reviewing
- TalkTalk
- Date
- 2021-09-26
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-09-25
- Comments
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My aunty had an issue where she has forgotten the password and email address to her talk talk account as it was made so long ago, she answered all the other questions correctly only these two she forgot she could not pass security and they had no alternative options of resetting it until she finds these details they said. Complete joke every company has an alternative option and can use other security data questions to get into the account as all she wanted to do was cancel her broadband. The people on the phone were no help what so ever spoke to 5 different departments and go no where in the end decided to have a chat from their website live chat only reasonable person was Asanda who kindly explained that we should try to find these details on letters we recieved in the beggining when we set up which was (7 years ago) and then explained that if we cannot find it we can call a number to help us. She was very kind and great better than anyone on the phone. On the phone it feels like you repeat yourself or speak to robots. Rubbish company, rubbish service DO NOT RECOMMEND
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-09-24
- Comments
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Suddenly no internet for a week, called Talktalk, they did send engineer who changed router 2 days ago, a few hours after he left internet not working again, been calling talktalk every day this week and every time have to go through same process, security, then go though whole lots of thing to test everything EVERY SINGLE CALL, even though had been testing everything every single day and still no internet and talktalk claims system is working fine there is no fault, then WHY I DON'T have internet and my router, which is plugged in master socket they installed, is flashing red? They claiming socket is fine too, they want to send new router which will arrive in 3-5 working days even though they replaced my router for new 2 days ago and they have to replace it again? WHY? It is not router! They haven't got a clue what is going on!!!! Appaling service! Avoid!
- Location
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- Location
- Cardiff
- Reviewing
- TalkTalk
- Date
- 2021-09-22
- Comments
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I just moved house having been with TalkTalk for years and previously having little reason to speak directly with them. Moving house under TalkTalk has proved to be an absolute nightmare due to their ineptitude and I would advise anyone against this. After being uphold Fibre (which I am happy with) they then charged me £43 for leaving my contract despite 3-4 of their representatives guaranteeing this would not be applied and 2 even saying they had taken the charge off. I have today spent over 2 hours on the phone trying to resolve this speaking with various people in South Africa, all of whom were pleasant but utterly clueless. Their systems are so arcane and through multiple contacts over the last month I can confidently say they are the worst amenities company I have ever had to deal with. You may be OK with them for a while but as soon as something goes wrong or your situation changes beware. I'd avoid them like the plague.
- Location
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- Location
- Croydon
- Reviewing
- TalkTalk
- Date
- 2021-09-21
- Comments
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Talk talk is crap! I was warned more than once by friends and family not to go with them but I didn't listen. Cheaper than most, I only pay £26 a month for the highest speed of Internet.
My connection doesn't work half the time, myself and my partner work from home and errr constantly having to use our mobile data which ends up costing more as when we run out we have to top up. You contact talk talk support and they run their test and tell you nothing is wrong but yet it clearly shows on the router that there is no itnernet connection as it flashes orange. I cannot wait for the contract to end so I can go else. Its not always about the cheapest deals. Awful service and awful connection.
- Location
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- Location
- Leek
- Reviewing
- TalkTalk
- Date
- 2021-09-18
- Comments
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Talk talk internet quality and provisions are well below par. I’ve never had this sort of problem with internet provision or the lack of help from your customer service team sending me back and forth between technical support and customer service. I was evidently being passed off and I could tell. I was over charged for something I shouldn’t have even been charged for in the first place. A measly 11 pound compensation was provided for a charge of nearly 70 pound for a technician to be sent out and my monthly subscription fee which was taken 3 days before my bill date causing me stress and anxiety to set off which was unneeded to say the least. As far as being a customer with talk talk it will be a one hit contract and I would NEVER advise or refer anyone to you. The internet is a joke. The customer service is bloody awful the technical support I was charged for was disgusting. No help has been given to me. All talk talk do is provide a crap service and rob the hard earned money out my bank! Absolute disgrace of a company! One of the countries best suppliers my arse!!!! I’d rather **** in my hands and clap than deal with you for another year after my service runs out! I bet a pound to a penny this is ignored and disregarded!
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2021-09-18
- Comments
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There’s a reason why they are cheap. Worsts broadband company in UK in fact talk talk is a fraud and a scam. The customer service is a disgrace.
- Location
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- Location
- Portsmouth
- Reviewing
- TalkTalk
- Date
- 2021-09-17
- Comments
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As far as the broadband concerns, it is overall good. Now, the customer service is an absolute nightmare.
When I first hired them, they cancelled my router for no reason. They would never reply in the live chat and if they ever did was to ask me irrelevant questions, so eventually I threatened them to terminate my contract if I didn't have my router sent by the end of the week. This time they seemed to listen.
When I finally changed my address it took me MONTHS to reach them through their horrible, satanic, malfunctioning, kafkian automated line to let them know I wished to have my contract terminated from the date in which I had moved house. They wasted an hour of my life redirecting me to the same useless departments over and over. The line comes with delayed sound, there is usually tons of background noise, the customer service is depressing, they take the mic out of you and I strongly recommend that you stay away from them. Talk Talk is an ex wife.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2021-09-16
- Comments
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so far we havent had to use the customer service. but the speed and consistency of the broadband has been great. You read all the reviews before you sign up to a broadband and lets be honest every company has bad reviews. so we just went for it and i am very pleased so far!
talk talk broadband has been great and would definitely recommend.
- Location
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- Location
- Dartford
- Reviewing
- TalkTalk
- Date
- 2021-09-15
- Comments
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The broadband itself works well, but to get someone to set it up for you is a nightmare. You have to wait weeks to get it set up with little or no updates and a customer service that is not particularly helpful. It's a shame to leave but I need it for my own peace of mind!
- Location
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- Location
- Shepperton
- Reviewing
- TalkTalk
- Date
- 2021-09-13
- Comments
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I attempted to switch to Talk Talk from Sky as their services were £20 a month cheaper. It seemed too good to be true...and it was.
Signing up seemed fine, I asked for 2 tv boxes, BT & Sky Sports, agreed installation date for the TV and a switch date for the broadband/phone line, exactly what I had with Sky but minus a bunch of channels I don't actually watch.
A few days later I got a txt from yodel saying my equipment was due to be delivered on the Thursday that week. I waited in all day Thursday no one came, I got a txt saying they'd attempted to deliver and had left a card. I called and was told I had to use a web chat...After an half an hour of talking to the web agent they arranged for another delivery the next day. This time I was hot on them, regularly checked my tracking number following the sat nav they provided. I could see I was next and the driver was in the housing estate opposite ours, approx 400 or 500 yards away. Suddenly I get another notification saying they'd attempted to deliver! Shocking. Again I went through to an agent, after an hour I was told the only thing I could do was to drive to Farnborough (approx 25 miles from my house) to collect the router. I then spoke to talk talk to see if there was any other way they could get the router to me as a 50 mile round trip was insane. I was told they couldn't they'd log the service I'd received from Yodel. So reluctantly as I was saving £20 a drop to Farnborough and got the router.
10 days later my tv services were due to go live, to give them some credit they sent me loads of txts reminding me and letting me know what time the engineer was to come. Finally he arrives, with no TV equipment. He was surprised I hadn't been sent it already. After about 2 mins he worked out even if I had the equipment he couldn't install it as I live in a block of flats with only 1 access point to the Ariel...Something no one had every mentioned to me before. I wouldn't have signed up if I knew I couldn't have a 2nd box.
So I immediately called up and cancelled. I was told it'd be 2 and half weeks before they could switch the broadband back to sky.
Then this weekend after all of that they've sent me a bill including installation charges and paying in advance for services I've cancelled already. I've just spent 40 mins arguing with their agents on the phone they won't cancel the payment in advance I have to call them back next month for a refund....They have 'agreed' to cancel the installation charge...They want to bill me though for the broadband despite the appalling service they have provided.
Shocking, I guess you get what you pay for. Anyone thinking of switching from Sky/Virgin/BT. I'd recommend staying put, Talk Talk might be cheaper but there is a reason for it....
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-09-12
- Comments
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I am appalled by Talk Talk’s wifi. I pay the family pack which is meant to handle multiple devices yet the wifi signal complete stops when someone walks in front of the router. The worst network which i have given my money to. Would never recommend, go to Virgin instead.
- Location
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- Location
- bolton
- Reviewing
- TalkTalk
- Date
- 2021-09-10
- Comments
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talktalk need to call it a day there internet speed rubbish not stable at all and i work with computors every day.....
- Location
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- Location
- Nottingham
- Reviewing
- TalkTalk
- Date
- 2021-09-08
- Comments
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Avoid at all costs - service drops out all the time, honestly feel like I’ve visited South Africa due to the number of their natives I’ve spoken to trying to cancel this shower. Sent out engineers only on week days which is no good when you work full time. Trying to cancel is like trying to get blood from a stone they are awful!!
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-09-07
- Location
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- Location
- Colchester
- Reviewing
- TalkTalk
- Date
- 2021-09-07
- Location
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- Location
- Yorkshire
- Reviewing
- TalkTalk
- Date
- 2021-09-06
- Comments
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Was all set up and working for a year. Then had an issue with the router and can setup port forwarding to my website that makes money from product sales. spent several hours researching into help on this, Looking into firmware solutions, port forwarding guides from 2020 ect. after hours wasted i then contacted them, only to find a idiot and the other end who literally C&P'd pre-scripted answers to me about how they wont explain anything about port forwarding. This is tech support i was speaking with. They wont even touch topic on port forwarding. Then the chap thought he would blame port forwarding concept to be the fault, not the router. What a stupid POS. clearly it was the router when it worked fine last year. They have no clue and are the WORST ISP I've ever known. God knows what leaving is going to be like. one final note as i literally wasted my time with these pricks - they will only pass on out of date guide and then continue to use C&P repeating the same crap until you leave. Its awful and I've never Ever dealt with Customer service this bad. STAY AWAY IF YOU WANT WHATS GOOD FOR YOU.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2021-09-05
- Comments
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I had to end my TalkTalk contract early due to moving home. The experience of doing so was appalling. I have spent approximately 7 to 8 hours on the phone and online chat to TalkTalk in order to accomplish this. I was passed from department to department to complete different parts of the process. They have made errors then charged me fees for this, which I have then had to challenge. Multiple times I have been reassured that everything had been settled only to receive another bill with additional charges added. Ironically all the while I have been receiving calls form the retentions department asking me to stay! This is the worst customer service experience I have had in years. TalkTalk should be ashamed of themselves and potential customers should steer clear.
- Location
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- Location
- Reviewing
- TalkTalk
- Date
- 2021-09-02
- Comments
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2 weeks without internet - the customer service doesn't care
- Location
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- Location
- Norfolk
- Reviewing
- TalkTalk
- Date
- 2021-08-26
- Comments
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The worse experience one could ever have. I have been trying to communicate with talk talk by phone to sort out my simple query ‘NO INTERNET AT ALL SINCE MY NEW CONTRACT STARED WHEREAS I WAS SUPPOSED TO HAVE INTERNET THE PAST WEEK PRETTY PLEASE BRING A TECHNICIAN TOMORROW THAT IS MY ONLY DAY OFF FOR THE NEXT 20 DAYS (vet here)’. To me it was a normal request for something I’ve been paying for 2 years- for them apparently not!
An experience that probably has stigmatized me forever. I wish there is a way the superiors read this message, I wish there is a way people will believe me and avoid this company - all my friends and colleagues thankfully have; it is the first time I spend energy and time to complain online ! I have spent 7-8 hours on the phone within 6 days for my broadband!!!
2 years after being a client of talk-talk and having a broadband - moderate speed but still ok, with a not too cheap price I decided to move home. The bottom line of my past week is that from the beginning of the week that I was supposed to have internet, I had no internet despite I did all the checks advised by talk talk phone service(not rocket science from my behalf to press on-off - plug unplug!). It’s ok, I understand, it happens! That’s why I called them, to sort the problem out. My fault is that I couldnt be at home the opening hours of their phone service 9-7 so I was at work or driving during the calls but I begged that tomorrow is my only day off so it would be better for a technician to come!
After 8 phone calls of 30-50minutes EACH!!!! with 3 different staff members from the technical department doing tests that lasted 40minutes and saying: a technician cannot come until we do more tests (i made clear i couldn t be at home any other day aside from tomorrow) and 3-5 members from cancellation department and one different department I decided to cancel because it started being a ‘bad joke’ what I was going through! I have ended up 5 minutes ago to hear:
Sorry my colleague (that also asked her manager) that told you on the last phone call that the cancellation fee will be waived due to your bad experience was WRONG you cannot cancel!!! ( - i didnt cancel with the first person because I ran out of free time and had to go back to work!) The first person promised she would everything on the notes so when I would call later the following cancellation department person would just read the T&C and cancel my contract.- i called back 2 hours later (46 minutes call) she started talking without hearing - and at the end she said she will call back tomorrow after she hears the recorded call from earlier to prove I am right and asked me to rate my satisfaction ! I wish I could screenshot the duration of my calls and upload them!
- Location
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- Location
- Burton
- Reviewing
- TalkTalk
- Date
- 2021-08-23
- Comments
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Flippin terrible. Speed 0.2 they wont do anything about it... terrible customer service, unreliable peace of ... provider.
For the love of god!!! Do not get a contract with them.
Honestly top 5 worst company in the world.
- Location
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- Location
- Hertfordshire
- Reviewing
- TalkTalk
- Date
- 2021-08-21
- Comments
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I have broadband However no service , so slow almost waiting for more than one hour to get connected
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2021-08-19
- Comments
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Never recommend a **** WiFi like this, talk talk as they advertise isn't that good.
In my previous address it was in coma situation meaning the speed however in my new address it is unfortunately dead.
So my advice never do a contract with talk talk as they are not providing a good WiFi plus a good customer service
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.