TalkTalk Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Recent Customer Ratings for TalkTalk

  • Satisfaction
    2.8 stars
  • Customer Service
    2.7 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 6049 customer ratings since 2019-12-05 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

6022 Customer Reviews for TalkTalk

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Reviewer Location Reviewing Date Ratings
Customer Service of Talk Talk is unbelieveably poor, after spending the past three days on the phone with them, each day I called and was told something completely different than the day before, they gave me 4 different prices for the same broadband package. I really felt they were trying to rip me off, I even started recording the calls. I have never experienced such unprofessional, untruthful customer service.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Blackpool TalkTalk  
We have had intermittent problems and slower than guaranteed minimum speed (34mbs) for over a year. Despite many calls it has never been resolved. In Sept 2020 the speed dropped to around 15mbs and cut out multiple times daily. It has taken 2 talktalk engineer visits and over 20 calls (total logged call time of 17hrs) for them to finally send an openreach engineer who resolved it immediately. Customer service is terrible, having to repeat and go through the same explanation, checks etc every time, and being passed from person to person and being told they have done something that should resolve it.
Despite being told on 4 occasions I would get a refund under their speed guarantee - this has not happened and I have given up spending time trying to contact them to explain and request it.
To cap it all, then they charged £80 for their engineer visits (despite it only being resolved by openreach). After a further 3 calls (lasting approx 1.5hrs) it looks like it may be credited to my account soon.
I would recommend avoiding them on all aspects of their service. I will not be renewing my contract when it expires.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
south wales TalkTalk  
Hi, I am not happy with service you provide, as then would like to terminate the contract with you. I have waited a month for the engineer to come to install the wifi which he didn't for some reasons and said we will send another engineer soon but it is been 2 week no one said anything. It is not even worth 1 start, wouldn't recommend for anyone, very poor
85 Ash road TalkTalk  
Might as well be a scam with how they operate. Called in nearly a week ago with a fault, assured that I would be put through with an emergency 24/48 hour appointment - lie number 1. Five days later ten minutes after they are due to arrive I recieved a phone call - apparently *I* have canecelled my appointment to go to hospital. No I haven't. Another call - no my engineer is going to hospital and no one is available and they don't know when someone will be - this was lie number 2; because when pushed further they found a new person in less than half an hour. Only the cocky, arrogant engineer - Wayne - they sent out, spent his time telling me how BT engineers are useless and call center agents are useless and that the fault is with the BT line - lie number 3. Because when BT come out we learn that the issue is with the router, a router that would have been in his van at the time. So now I have to wait a further 3+ days for them to send me one in the post because they "don't have anyone available" to come and put in a two minute job that *their* engineer should have fixed.

Meanwhile I'm a vulnerable person, stuck in a home where not even my TV works without internet and am expected to just continue to sit here while they charge me for each phone call, not tp mention the extra phone data I have to buy! Almost £60!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
West Midlands TalkTalk  
I went with talk talk thinking that fibroptic wave band should not cause problems... a big mistake, I must say! You tube , netflix and internet have their moment , a bit too often for my liking. So I call them , a lovely lady apologies and say she will increase the signal ( what ? On fibroptic ? ) anyway somehow it gets better but within weeks, the same problem starts all over again. I dont want to have to call regularly to remind those people that I expect what I paid for and I am counting the days for my contract to finish and go with more serious providers.. honestly!
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
Southampton TalkTalk  
i have with talk talk from more then 14 years, talk talks Customer service is very bad, they charged me over and over ,when i phone to then every time they have new person and diffrent story. not help , they did not tel,me and put price up every time , do not use this if give free,
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london TalkTalk  
Pathetic level of service. They dont have a clue what Openreach tells stories about fixing thing. This is prime example of what happens when the company have no boots on the ground and have no knowledge of how things work and simply piggyback on someone else's infrastructure and knowhow to earn money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Virginia Water TalkTalk  
We've had an extremely disappointing performance from our overpriced 4G EE box for the last 18 months, which we chose because we couldn't get fibre at our previous address.
As the end of our contract coincided with our move, we let EE know we would be leaving at the end of November, and arranged for Talktalk Fibre Broadband to be installed 16th November.
On the 16th, the engineer showed up at 1pm, and then said there was a problem with the line outside and he would be 15 minutes and then return with a cherry picker to fix the line. 3 hours later, I called Talktalk, was left on hold for another hour, and then told he would probably come back before 6pm. He didn't.
I called them back and they said they would call me to rearrange on 19th November. They called me and arranged an appointment for today. They did not come. I called them and they weren't able to provide any explanation for why they hadn't come, and said they could rebook an appointment if I called them in 24 hours time.
Needless to say, our journey with Talktalk ended abruptly at that point, and I'm now left with the job of returning the box.
I've booked an appointment with Virgin who will hopefully actually show up.
  • Satisfaction
    1 star
  • Customer Service
    1 star
CHESHAM TalkTalk  
This lot at talk talk are as bad as it gets , they take stupidity to a new level ! They have somehow managed to mix up to accounts my daughters and mine we seem to be paying each other’s bills , passwords are mixed up account names don’t correspond with addresses and after so many calls they still haven’t managed to sort. Worst service on planet earth . If you want to be left feeling like jumping of a bridge this company will definitely give you motivation to jump. Don’t touch with a barge pole. You have been warned you won’t be the exception where it ends well.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
NIreland TalkTalk  
Have to use my mobile data on a daily basis as wifi is slow/does not work.
According to customer service everything is fine.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampstead TalkTalk  
I am very unhappy with TalkTalk broadband the connected is terrible I have been very long with TalkTalk and I am going to leave you
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newcastle upon Tyne TalkTalk  
The broadband internet is terrible very poor connection not happy with it at all I wouldn't recommend TalkTalk to anybody
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Newcastle TalkTalk  
called TalkTalk in May 2020 to report a faulty wall socket their team in Manilla who I could barley understand told me it was up to me to contact BT and pay for replacement /repair, called again still in May and they promised me a call back in 24 hrs from a manager now we are in November and still nothing.last time I spoke to them they put the phone down on me. AVOID LIKE THE PLAGUE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
kidderminster TalkTalk  
I've been with talk talk for almost two years. It is one of the most worst experience of my life!!!!!! I had 5 time internet disconnected for several days each time in these months without a communication. The staff is terrible don't know how to communicate with who is suffering form a service that is not being provided. The website shows no problem but the reality is different. They said it's not our fault it's openrich problem but we dont know who is this company because i pay to talktalk. During the national lockdown we were left behind without Internet for more then one week and this time they are still doing the same game. Most importantly i had to join in zoom meeting from the computer but wasn't able. And I got two small kids and seeing suffering them was the morst feeling ever.!!!!!!!very very very very bad service!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
My mother died in May. I used the Tell Us Once Service and I notified the bank. My brother still lived in the house and said he would inform TalkTalk. He forgot, he was grieving and going through the pandemic. In October we receive demands to pay £200+ from a debt collection agency. TalkTalk never wrote to us or my mother to question why the direct debit was cancelled but they kept the account open and running into debt until September.
When I contacted them, they informed me that relatives of the account holder did not have to pay but they would pursue my mother's estate because it was her debt. My mother could not have paid because she died!

Absolutely disgusting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hillingdon TalkTalk  
Absolutely shocking product delivery and customer service I have ever received in my whole life!
Months of complaints and stress and never getting promised speeds. When I finally decided to move provider, they put me through hours of call centres all over the world with delay tactics and not allowing me to leave the contract without paying penalty fees.
The most unfair and fraudulent company.
DO NOT SIGN UP WITH TALK TALK.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leicester TalkTalk  
I thought TalkTalk were a terrible company when the leaked everybodys details a few years back but now they've decided to traffic shape my broadband connection and cripple it during a global pandemic where I have to work from home I can't wait to leave them next month.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Northern Ireland TalkTalk  
Spend 6 months on trying to find out why I can't work from home. I had to put formal complain on Ofcom. Customer service shocking and without the knowledge to help. No care for your situation either. Any scheduled calls did not happened. So 1 out of 10 actually happened on time. Chief office of complaint - even worst - spoke with woman who gave me attitude and help with nothing and calling when not schedule. Just so poor and will be looking to switch.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wierzbowska TalkTalk  
Had issues with this service since the day 1! They sent me a broken router and said that it should work nevertheless! After trying to contact them for ages they decided to send me a new one which didn’t work! (yet again). Engineer had to come and fix this issue and we were promised a compensation for our troubles which we never received and we paid for not having any internet connection for a full price (never discounted). It was working fine for a month and the we started having issues since September, after trying to contact them through the live chat for ages, we were told that the internet line was faulty and we need an engineer but we shouldn’t worry as when contacting them again they will already know the issue and we won’t need to go through it all again. However, the live chat didn’t work and we couldn’t contact them for a few days. Finally, after reaching out to them they said there is nothing they can do at the moment as they are experiencing issues themselves, try to contact them in few hours. Which we did, but they didn’t respond. Today I managed to reach them: the first person i talked to said that the issue is the placement of our router and i kept saying that last time we spoke i was told we needed an engineer, he kept disagreeing until i said that i want to talk to somebody else. After 2 hours of conversation I managed to get an engineer booked for tomorrow, but they do not care about stress I had to go through just to fix the internet. They are not prepared to help others with the issues especially during pandemic when the internet is needed more then ever! Would never recommend this company!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
If I could rate 0 i would. I use my data on my phone 90% of the time I'm home cus talk talk doesn't work at all, we r now paying over 50 a month for Internet speeds of up to 6mbps when we should be at a garuntee of over 20 at least, I cant even watch Netflix cus of how bad the Internet is and no one would even help us at talktalk
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rutland TalkTalk  
Our business Broadband stopped working yesterday, I called Talk Talk and after around 1 hour on hold I was advised that Talk Talk had closed our account in error due to an address mix up, and that it would take 21 days to reinstate our service. We have been a loyal customer with Talk Talk for several years. Our direct debit payments were up to date, this is absolutely disgraceful service, we are an on-line retailer who rely on Broadband for our business. This sort of behaivour from Talk Talk is outragious and shows that they really couldn't care less about their customers. DO NOT USE TALK TALK IT COULD RUIN YOUR BUSINESS.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brmahall, Cheshire TalkTalk  
Shockingly bad customer service!
I was absolutely made a big mistake to join Talktalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Avoid at all costs. Worst customer service. When there's a problem you get offshore call centre people who politely and slowly read from a script. Getting them to actually do anything proactive is near impossible.
Spent hours on phone and live chat over two days eventually managed to get engineer booked who was then cancelled without my being informed as they remotely judged the fault to be fixed. After another couple of hours wasted on customer service finally got another engineer visit (OpenReach) and he had to come back on consecutive days due to inability to get TalkTalk to answer his request for line to be tested.
Awful company.Do not use.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Plymouth TalkTalk  
Constant drops, slow speeds, managed to get through my 4g even in lockdown. Avoid at all costs.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blaydon-on-Tyne TalkTalk  
Talk Talk is a fraudulent service provider, they don't but customers but care more about money and not ready to know, if the service is working or not. I took Talk Talk contract in September with installation date on 14th September. The engineer came but could not install it, due to distance as he said. He left with promise to report the matter to the office. After waiting for weeks without response, i contacted their office, after series of argument and pushing blame to me, another engineer was assigned. The engineer came and ended up with the same story that he can't it install because the distance is too far for the package give to me and promised to report. While waiting for them, Talk Talk started charging me. I call them to find out, the response, was it is my responsibility to to plug the router because the line is active, few days later a new router was sent to my house making it two lying in my house uninstalled. To cut the long story short, i am still using and paying bills to Virgin media while Talk Talk is charging me, even when their routers is still lying on my coffee table. I have cancelled my direct debit but they are still threatening me to pay for services that were never installed. This is the worst situation of my life, it is depressing and has increased my anxiety, since the whole episode started, i have been on medication. How do i get my life back from this nightmare?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
Sorry to be the part pooper but I’ve been with TalkTalk for 10 years now. I have a constant broadband speed of 70Mbps for which I pay £19.95. The speed never drops and nor does the connection. Not ever. Last time I spoke to Customer Service was about four years ago. They resolved my issue quickly and accurately. I’m so impressed by the service I have received for the price paid that I’ve now signed up for Broadband 150. I am not expecting any problems.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Guildford TalkTalk  
As I can’t give zero stars.
Shockingly low speeds, endless complaints & the worst customer service. Awful offshore CS centre who absolutely fail to deliver anything & are unintelligible
A dreadful, frustrating experience.
I hate TalkTalk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol TalkTalk  
We had problems from pretty much the start with the broadband, hours during the day where it wouldn't connect. As soon as covid happened and we were working from home we were lenient with how awful the internet was as we assumed the usage across the UK would have gone up. But after several months of it getting worse we contacted the customer service for help. 2 months of 'tests', spending hours speaking to the CS team and getting no where. Promised 4 times that a manager would call us back to discuss the awful service (both from the broadband and the CS service) but a manager never called. Every time I called back, it took about an hour of back and forth, useless chat to get to the end point which was always 'a manager will call you back'. But they never did. The service is disgusting, do not go with TalkTalk. You get pulled into a contract and then that's it that is all they care about. The broadband is awful and they don't look after you at all. DO NOT GO WITH TALKTALK! I have wasted 8+ hours talking to their team and it resulted in nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester TalkTalk  
Worst provider ever. Really never get talk, even if it is cheap they will make you pay even without providing the service; and bills even when you cancel the contract
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
edinburgh TalkTalk  
At first TalkTalk were quite good but as soon as we ran into problems they became awful. The offshore tech help call centre don’t speak good enough English are following a script. They simply tell you that your broadband issues are device issues - on all eight separate devices?! The issues are from the terrible router they give you. It’s fairly fast but it has so many issues with cutting out broadband and not broadcasting. Do not use TalkTalk. Until they invest in decent routers and a tech help in the UK then avoid. We’ve not had useable internet for three months and they’ve done nothing to help.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
London TalkTalk  
worst broadband in my entire life feels like I'm back on dial up. spoken to support multiple times and have not got anywhere, would rather put Lego bricks in my shoes for 18 months, more enjoyable than being locked in a contract with talk talk
TalkTalk  
It was the worst experience I ever had ..I opend 4 emails cuse of them and had 2 appointment cancelled cuse they didnt came to install the broadband ..and at the end nothing is happend ..unprofessional...just wasted 1 week of my time ....0 stars from me
  • Customer Service
    3 stars
Bournemouth TalkTalk  
Had very bad speeds after 4 engineers and 2 new routers now even worse. Service center are useless. Promised so many call backs from managers but they dont call. After 9 years with this company now leaving. They think they're going to charge me for ending contract. I don't think so. Been on the phone about this another wasted call. How they keep any customers I dont know. Very bad all round service. Looking forward to getting service where I'm going and cheaper.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BOSTON TalkTalk  
I don't often write negative reviews but I've had such an unpleasant experience with TalkTalk lately that I thought I'd warn others.
The speed has never really been a problem, it's a solid 15 Mbps as promised (we don't have fibre in the area).
It's the strength of connection which drops out many times a day that's the problem for both of us working from home. It's been a very stressful couple of months with the connection dropping out during important meeting, client calls and what not.
I have used live chat first to "troubleshoot". We didn't fix anything. I was sent an email on how to check it myself which I did. It was still bad.
I went on live chat to request a £40 engineer appt which resulted in nothing.
I asked for another option, which was a £65 engineer appt which also solved nothing.
At this point, over a month down the line, I am £105 out of pocket and very frustrated as you can imagine.
I went on live chat again where I went through the same "troubleshooting" procedure I've done many times before and then I was told that the speed was fine and above what is promised. I didn't complain about the speed. (this was 2 hours into our live chat by the way). So again, I explained in plain English numerous time that the connection drops out numerous time a day, both wifi and wired. At which point, they left the chat. Having wasted 2.5 hrs I was beyond annoyed so I tried getting through to someone via he phone. I thought I could reason with a person. When I finally did get through I was told to do the exact troubleshooting checks AGAIN. I told them I've just done them and then explained the situation. The person on the other end couldn't do anything but read off the script. She read why they won't refund the money and asked me if I want "troubleshooting guidance" emailed to me... It felt like talking to a wall. I will definitely be changing providers. Absolutely horrendous customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Bristol TalkTalk  
Dishonest business. They supply me with internet that doesn't work. Called them at least 10 times. They send someone to 'fix the issus', however the very next morning, the same issues arise. They say I'll be charged for a replacement router or for the engineer to come again. MUST AVOID!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
sk27nu TalkTalk  
Had no issues with the broadband with this supplier, good enough speed and a solid connection.
What was not so great was the mid-contract price increases as they made free items paid and then a CPI increase in rental. Other company despite Talk Talks claims do not do this. It was very disappointing when this happened and support were quite unhelpful. I left when the contracted ended, probably not an ISP I would return to any time soon.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    5 stars
  • Reliability
    5 stars
United kingdom TalkTalk  
Please whatever you do do not use this company. Their service is horrendous. They took over internet without our permission and when we tried for days and days to sort it out no one got back to us. Their customer services are The worst I’ve ever experienced. Rude and as unhelpful as you can ever imagine. If you ever have a problem rest assured they will not help you. Please save yourself and do not use talk talk.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Haddenham TalkTalk  
SOOOOOO BAAAADDDD.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
19b Depression Street TalkTalk  
For the last 2 days I've had 2mbs download speed.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley TalkTalk  
Very disappointed with everything, regretting moving from BT to Talktalk from any point of view
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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