7,010 Customer Reviews over 176 pages
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-04-30
- Comments
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Absolute Disgrace. Left them due to the disgusting service and poor quality, including customer services. Pricing goes up every year, and when I left them I was promised a return bag where i need to send the router back. Had to contact them 3 different times just to ask for the return bag, and still waiting. Absolute joke and should be reported to authorities, shouldn't be allowed to operate this company. Bunch of lizards.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2022-04-30
- Comments
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We're planning to leave TalkTalk. The broadband and phone service are unreliable. And they break promises not least about raising charges. We don't want another two year contract and therefore TalkTalk are charging us £50 a month, which seems a way to try to force our hand and oblige us to have another contract with them that would be half the cost. However, no thanks! It's not a reliable enough service for us to want to stay with TalkTalk for another two years. Absolutely not. As fast as they take customers on they must be losing customers hand over fist with their unreliability and their crass, unfriendly business practices l
- Location
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- Location
- Northeast england
- Reviewing
- TalkTalk
- Date
- 2022-04-29
- Comments
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Not sure if this is relevant to my complaint as it is a fault on my landline I have contacted talktalk 4times in the last 2days to explain that I have a very noisy landline each time I’ve been told they can not find fault on my broadband yes they are correct no fault on broadband it’s the phone line. I have been instructed to get a screwdriver to take off the cover on the main box coming into the house making sure not to damage the wiring …I am not a young person but why should I who has no qualifications on wiring expected to do this it is there equipment so it surely is down to talktalk to send a qualified person to sort this problem…each time they keep saying we can find no problem with you broadband….I am now so sick of talktalk that I’m just going to use my mobile and will be looking for a new provider even though I’ve been with them for years.
To add to this again had another text saying they can’t fault my broadband…
I’ve had enough…..
- Location
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- Location
- Dagenham
- Reviewing
- TalkTalk
- Date
- 2022-04-29
- Comments
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I would like to give it a 0 star review but that's not available.
After being a loyal customer for almost 8 years I was asked if I want to upgrade to Future Fibre 150. I accepted the offer...worst decision ever. They booked an engineer to install the new external kit. Prior the engineer's visit I was supposed to receive the new internal modem/router...that didn't happen. I had to wait for 2 days to receive the modem. When it arrived I plugged it in and it worked...it was slower than the previous connection but it worked. After that I received SMS advising 2 new orders...God knows who placed those duplicate orders. I replied and asked them to cancel the duplicate orders. They even sent me another modem for the new order. After exchanging SMS asking to cancel the duplicate order my service stopped. I found that all orders have been cancelled, including the one that was live providing me service. I called them and after being pushed between different departments I was promised a refund and that the service will be reinstated in the next 3-5 days. Obviously, none of that happened. A week later I called them to chase on progress only to find out again that my order is cancelled and I need to place a new order. I was pushed again between departments and asked to place a new order with Sales and also to be told that even if I place a new order Sales will not be able to help me. Total confusion. When I asked for the reason the operator couldn't answer. When I asked who could help me the operator couldn't answer.
I was left with no service and no other solution to help me out.
I am extremely frustrated and the operators could not help me at all.
Do not use TalkTalk.
- Location
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- Location
- Torquay
- Reviewing
- TalkTalk
- Date
- 2022-04-28
- Comments
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I couldn't even make it as a new customer with TalkTalk! I tried twice, but both times (having provided all the information they required and setting up a new Direct Debit, they cancelled on me, sending me an email saying please call to ensure completion of cancellation (which I did not instigate). None of the automatic menus on offer allowed me to do what I needed to do, then the person I spoke to was rude and said that calling was not what the email said (specific wording was "We're sorry that you've decided to cancel your order. Please call us on 0345 172 0088* to ensure your cancellation is completed.").
I will NEVER contemplate TalkTalk again, and will advise ANYONE who asks to walk away from them
- Location
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- Location
- Northampton.
- Reviewing
- TalkTalk
- Date
- 2022-04-28
- Comments
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By far the worst broadband I have ever had in my life. Don’t bother. You’re better off using your phone data and just hot spotting. Extortionate prices and when I tried to leave they quoted me a cancellation fee of £184 which is DISGUSTING. They refused to waiver the fee. Customer service is horrible. Don’t bother
- Location
-
- Location
- Bristol
- Reviewing
- TalkTalk
- Date
- 2022-04-27
- Comments
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We were using TalkTalk for a few years. Their TalkTalk broadband was crap always, but usually, after a day or so, we used to get it to reset and we were able to use it. We kept the TalkTalk contract because their telephone service was okay and the package as a whole was at a good price. However, since Friday evening, 22nd April 2022, our broadband was down. Since we couldn't log in to our online account, and their office was closed, we rang TalkTalk on Saturday morning, 23rd April, and reported the fault. TalkTalk guys advised us of the usual reset exercises, and we spent 1 hour doing all those things but nothing was working. It was difficult to understand much of the stuff that their call centre in the Philippines talked to me, and I had to frequently ask for clarification. Anyway, the TalkTalk lady from the Philippines advised us to call back after 20 minutes, after fully disconnecting and rebooting the router, but nothing worked.
When we rang back on Saturday (23rd April), but we were blocked by the TalkTalk automated telephone system, saying that they are working on the previously reported fault. We rang TalkTalk several times, on Saturday and Sunday, and Monday morning, but the message was that TalkTalk was closed. So, we had to take a day off from work on Monday. We rang TalkTalk again after 10 am on Monday morning, and after attempting a few options, we got someone from TalkTalk by the name of Leona. She also repeated the whole exercise again. I repeatedly asked her to escalate the matter to the specialist team or to send an engineer, but the TalkTalk lady was beating the bush, and I was compelled to do all that the TalkTalk lady asked me to do. Yet, we got no broadband signal on our router. I requested to speak to a manager, but the manager was in a meeting. I said I will wait and haven't got time to speak to me. She agreed that she will escalate the matter, once the final rebooting is not fruitful. Anyway, I spent almost 3 hours on Monday on their calls.
I rang back in the afternoon, (Monday, 25th April) to report that full rebooting which she asked me to do again wasn't again not working. But the lady who picked up the call at that time wanted to know everything from the scratch and I had to repeat the whole story. It was a person by the name of Dera and she insisted to do another round of technical checking before the matter can be escalated to the specialist team. So, I was compelled to again spend hours repeating their technical checks on my line, and nothing worked out. In the end, after much pressure, the TalkTalk lady agreed to transfer the matter to the specialist technical team. When I asked her, what is the next step forward, the TalkTalk lady promised me a call from the specialist team, and I requested her to give me a call on that day itself (Monday) or else, by Tuesday morning. Since we were without broadband for many days, I was anxiously waiting for the call from TalkTalk. But there was no call from TalkTalk on Monday or Tuesday.
I understood that TalkTalk team members are so irresponsible, arrogant, and do not care about their customers. Meanwhile, when I checked my TalkTalk online account from outside to report this matter through their online system, but it seems TalkTalk had already shut my TalkTalk online account. Seems weird. Maybe to avoid any messages from me through the online system. Hence, decided to leave TalkTalk. Today, I rang TalkTalk to request for cancellation and they brought up the termination charges, which I felt upsetting. How harassing and insulting, are they? Also, they haven’t responded to me clearly how I will be compensated for my discomfort and inconvenience due to the lack of their service. Anyway, I served TalkTalk the notice to cancel their service. Waiting for their letter. Looking for a better service from a better broadband and telephone provider. Any advice?
- Location
-
- Location
- Warrington
- Reviewing
- TalkTalk
- Date
- 2022-04-27
- Comments
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TalkTalk Business left me with no phone or broadband during my busiest period. I asked them to set me up with a temporary call divert to stop me from loosing business and they couldn’t even get that right. They eventually got it working after two weeks and when I put in a complaint the offer I got was this” Dear Robert,Thanks for your reply.
I would be happy to credit 2 weeks loss of service which would be £18.30.
Please let me know if you are happy for me to apply the credit and I will apply immediately before closure.”
Do not deal with TalkTalk Business they are an absolute joke!
- Location
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- Location
- Birmingham
- Reviewing
- TalkTalk
- Date
- 2022-04-27
- Comments
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The worse service we have ever subscribed to. We have had no Internet connection for over a week. We have repeatedly called, waited for hours on end, got cut off, complained on twitter, been promised a manger will call (never does), was promised a modem would be sent out. So no Internet connection and way to get a solution. Do not use their service, when you need help they won't give it you.
- Location
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- Location
- Leigh-on-Sea
- Reviewing
- TalkTalk
- Date
- 2022-04-27
- Comments
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Omg ! What a nightmare !!! I paid in full price for an internet that never was what promised to be ! I put in complaint after complaint and nothing was done for months. When I decided to move to another network that's when someone finally came. When I called to try and get the money back for all the months internet didn't work they told me they will give me one month free that's it
- Location
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- Location
- Falmouth
- Reviewing
- TalkTalk
- Date
- 2022-04-26
- Comments
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I ordered Future Fibre on 6 April, initially it said 16 days to install, but when I completed my order I was told it would be installed on 3 May. Not as good as hoped but OK, I confirmed the contract.
Got on today 25 April to confirm the install date only to be told TalkTalk had cancelled my order, with no notification! This is after I had agreed to cancel my existing broadband as they are unable to switch from your current provider. When I asked why I was told "One of the reason why it's cancelled is that the system itself wasn't able to complete capturing additional date as this is very needed for tight security for the safety of our customers account and for us too." Erm, OK? The chat operative (Paul) proceeded to provided various other spurious techno waffle to try to get me to give up, before eventually saying "Thank you for patiently waiting, Barry! Upon thoroughly checking your account here regarding this matter, our resources here in chat is limited to answer this query however our customer service can definitely answer this query." and finally "For now, I can't access for your myaccount since there's a system maintenance at the moment.".
Basically, don't waste your time as I did and go with a decent provider.
- Location
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- Location
- McHale
- Reviewing
- TalkTalk
- Date
- 2022-04-26
- Comments
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I’m in absolute shock at how poorly their services are, getting TalkTalk has been the biggest billing mistake of my life, they are obscenely inefficient & incapable. The helpline is abysmal as well, nobody can even speak English.
- Location
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- Location
- South Croydon
- Reviewing
- TalkTalk
- Date
- 2022-04-25
- Comments
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Awful awful customer service
Promised gift card never arrived
On cancelling the contract on january this year
Despite numerous phone calls and texts still getting bills
Do not use this service
I repeat they are truly awful
- Location
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- Location
- Pudsey
- Reviewing
- TalkTalk
- Date
- 2022-04-22
- Comments
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I spoke to Faith from Customer Services as I needed help with upgrading my package. It was an absolute pleasure to speak to her, she was so kind and helped me with exactly what I needed in a quick and professional manner. Thank you very much Faith.
- Location
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- Location
- Worcestershire
- Reviewing
- TalkTalk
- Date
- 2022-04-22
- Comments
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Streaming and catch up TV became impossible, buffering at least 4/5 times in 30 minutes. Customer service abysmal, worst I have ever experienced, so bad and difficult I cancelled my contract.
Talktalk have since bombarded me wit emails and a letter offering me better deals!!! Not the issue at all
- Location
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- Location
- mottingham london
- Reviewing
- TalkTalk
- Date
- 2022-04-21
- Comments
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my life biggest mistake to install talktalk.. its been one week there is no internet. wasting hours everyday to speak to team and they not doing anything
effecting my kids online study
never ever use talk talk its request to all who can read my message
- Location
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- Location
- Moffat
- Reviewing
- TalkTalk
- Date
- 2022-04-21
- Comments
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The lady i spoke to (violet) was very patience with me as i was working at the same time as i was on the phone with her. She answered all my questions and some i didnt think to ask. I would recommend that people speak to her if your really needing help.
- Location
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- Location
- Bishop Auckland
- Reviewing
- TalkTalk
- Date
- 2022-04-21
- Comments
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Only thing good I can say about being a talk talk customer is looking forward to contract date expiry. Really excited for next year to be free of this uncaring company. However if you want drop outs regularly,poor customer service,treating like you are 5 if you dare go over your pocket money allowance,a can't do attitude this is the company for you.
- Location
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- Location
- Arnold
- Reviewing
- TalkTalk
- Date
- 2022-04-21
- Comments
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Shocking customer service!!!!! Agreed a deal four 20 a mouth and a 27.50 direct debit gets set up instead never agread that !!!! Cnt speak to a manager peaple just going silent, won't let u cancel ur contact etc etc very bad service stay away !!!! Be warned,
- Location
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- Location
- Ashford
- Reviewing
- TalkTalk
- Date
- 2022-04-19
- Comments
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Speed has slowed down dramatically. Meant to be fibre optic. WiFi has gone down numerous times over last couple weeks. Embarrassing for talktalk. Absolute joke.
- Location
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- Location
- Farnworth, Bolton
- Reviewing
- TalkTalk
- Date
- 2022-04-18
- Comments
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Was told that as an existing customer I had to have full fibre installed, although I do not need or want it.
Had 4 men making a mess in my garden and house, who then went away without the fibre working.
received texts telling me to contact via web chat which is always busy.
19 days later still not working and finally got through on the phone. 40 minutes later and I have cancelled the fibre.
A shambles and they don't even seem to be aware of how bad they are.
- Location
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- Location
- Norwich
- Reviewing
- TalkTalk
- Date
- 2022-04-17
- Comments
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Awful company to deal with. Very hard to get in contact by either phone or even live chat and when you do (expect to wait at least 30 mins) the information they give is unreliable.
- Location
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- Location
- EASTBOURNE
- Reviewing
- TalkTalk
- Date
- 2022-04-17
- Comments
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Been with TT since it was Tiscali and never had any real problems. Then City Fibre dug up the end of the street and we've got average 3Mb/s and outages.Maybe not their fault but I can't get TT to do anything. I've tried all the self-help stuff and even changed the router. The worst thing is not being able to talk to a tech-guy. I despair.
- Location
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- Location
- Abingdon
- Reviewing
- TalkTalk
- Date
- 2022-04-16
- Location
-
- Location
- Lichfield
- Reviewing
- TalkTalk
- Date
- 2022-04-15
- Comments
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Broadband is very slow, customer service has to be the worst in the world, they will do anything and everything for you not to cancel, my grandmother wanted to cancel and even though she didn’t want it they made it so difficult even out of contract that she stayed with them. They can hardly speak English at all which doesn’t help and when I asked if I could upgrade my speeds I was on the phone for 3.5 hours trying to get an answer and getting passed around! And in the end they said they had an error?! The speeds are so poor it is pretty much non existent, I cannot wait for this contract to end and end this talk talk nightmare!
- Location
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- Location
- NEWTOWNABBEY
- Reviewing
- TalkTalk
- Date
- 2022-04-15
- Comments
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what a disgrace.. customer service is the worst I have ever encountered. Promised an install, but never came, equipment never arrived, put on hold for over 45 mins each time. stay away
- Location
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- Location
- Devon
- Reviewing
- TalkTalk
- Date
- 2022-04-14
- Comments
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When talk talk first entered the market, I joined,as their price was cheap, but that time they left me with no phone line for 3 months, and kept telling me the fault was my end, the fault was in fact in the outside cable! They put new cabbleing, said they would remove the old one but never did.
As I was caring for a disabled child and needed a operational phone line, and was paying for a phone line I could not use in a emergency, I suffered so much stress, which was not helped by poor almost impossible to get hold of customer service, it took hours and a visit to the shop associated with the company to use their internal phone, for more hours. as I'd payed £40 allready and got nowhere,and ran out of money! Then they sent a engineer whilst I was miles away in said shop and said I was the problem, I had to drag my disabled child to a shop and sit there for hours, administering medication, and was not able to return home quick enough. I did receive my money back about a year or so after I got out of my contract early and having to pay for that privilege!!!!!
Jump upto now I was searching for a cheaper broadband deal 9 months ago, I was under the impression that all the time that has passed improvements would have been made, so I took out a new contract, initially i was not provided with the voucher incentive and had to chase that! Then they changed the package I had within 6 months, billed me irregurly put data package on my bill, but it then took four hours, talking with their chat and being on hold for a hour only to be cut off by their end, and after I spoke to four people, none off them could understand my bill, even when I asked to speak to a manager, it appears they did not charge me fully one month, then added the underpayment
onto the next, how do you manage a budget like that!
Years ago I said never again, and I should have never taken out a new contract, their customer service needs a vast amount of improvement, and after all the time that has passed since I was last with them, I don't hold out any hope of ever seeing this happen!
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2022-04-13
- Comments
-
Comments
genuinely awful company. bad from customer service to the product they claim to provide. their internet speed are nothing but a lie, they hide fees and extras without informing you and when you do chase up on these issues they just orgnore you or pass it on to a third part. not worth anything. better off with BT or Sky.
- Location
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- Location
- UK
- Reviewing
- TalkTalk
- Date
- 2022-04-13
- Comments
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Absolutely terrible company!
Do not do business with them.
Very slow speeds. Poor connectivity and service breakdown.
Extremely rude customer service
They DO NOT let you cancel contracts unless you find a "secret" phone number
They will give you high cancellation charges and hidden charges
DO NOT USE THEM UNLESS YOU LIKE BEING RIPPED OFF
- Location
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- Location
- Lewisham
- Reviewing
- TalkTalk
- Date
- 2022-04-13
- Comments
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Consistently unreliable service, and an awful experience with customer service when I tried to cancel.
The broadband would cut out at random over the course of a year with them, taking a few hours to restore, the worst part was when my partner needed to run an online event and it cut out when she was stressed and urgently needed it. I ended up relying on mobile data.
When I tried to cancel I had to phone multiple times, and finally waste an entire morning. Each time I had to go through security checks, marketing offers, and explain why I was cancelling, before actually being put through to the "retention department". The first two times I called, it took 10 and 12 minutes of unnecessary questions just to get that far, and I was very frustrated. Even after I got through, I had to repeat the process: two accents were impossible to understand, and once they simply hung up; and then I had to reset my telephone password whilst on the phone with them, which did not update properly so I "failed the security checks"; and then their email reminder didn't work, so I had to phone again just for that.
It was a bad service and I would not recommend them.
- Location
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- Location
- WILTSHIRE / UK
- Reviewing
- TalkTalk
- Date
- 2022-04-10
- Comments
-
When I reported what I considered to be indiscretions, and derogatory comment which occurred in posts on the TalkTalk Community Forums, the initial response was one of outrage, of feigning incredulity, and abject apology!
At this time I was prepared to accept a simple, but dignified, Yes / No answer to my original question, QUOTE: 'Is it acceptable for members of the TalkTalk Community, Support Team / Stars, to post / support, incorrect information, with impunity?
However, this did not materialise, and when I stated specifically what I regarded as unacceptable, the mood changed, and when I made even more specific reference to a particular individual - Community Star Gondola - the subject of the indiscretions was effectively buried, and met with a stone walled silence.
Anonymous, insecure, defensive, feckless ~ TalkTalk Customer Support!
- Location
-
- Location
- Co Durham
- Reviewing
- TalkTalk
- Date
- 2022-04-09
- Comments
-
Just cancelled, please avoid this company, I tried for over month to change ownership into my name via their bereavement team, error on their end cause them to not take a payment, lead to my Internet been cut off, called Wednesday was told to change ownership again as it didn't go through, so gave my info ect, set up new account, all good, told 24 hours for Internet to be turned back on, after 24 hours, still no Internet, rang back after been on the phone for near 3 hours, was told the restrictions on my Internet was down to missed payment, even tho I was advised it was their error and any debt from my dececed husbands account would be removed and the bar would be lifted immediately, few hours later I called back, was told I owe £25, said wouldn't turn Internet back on with out it, so paid the £25, was then told Internet be on within 2 to 10 hours of debt been paid, next day get up, still no Internet, went on to online chat for 2 hours, chat was ended on me, called thwm again was hung up on multiple times, even tho I was been calm and asked nicely to be put through to a supervisor or manager, after the 5th attempt of calling them, I was put on mute when trying to explain the 10th time why I was calling, why I wasn't happy and asking simply what am I paying for if I can't access the Internet, eventually spoke to a guy who corrected my email address that was set up wrong, promised me he would remove the bar and should be done that day, Friday wake up, still no Internet, spent another 2 hours on the online chat and on twitter, nobody could tell me why I was still on a restricted service, said another 24 hours and they promised it would be on, so today what a surprise, no Internet again, spent another 2 hours on your online chat and another hour on the phone, was told by online chat my issue was raised with back office team and would have my Internet back on in a few hours, 5 hours later I call to check on progress only to be informed nothing can be done till Monday, this was the last straw for me, ridiculous and pointless stress caused by your company, I literally wanted to hand you my money to stay on the service but you couldn't even provide me with a basic account ownership change or provide me with the service I'm trying to pay for and my husband had paid for since September, so I have now cancelled, was told I was in a new cooling off period as I only took over ownership so I'd have no fees to pay, all good, not! Only to receive an email to say I owe £103 for leaving my contract early, after I was told I wouldn't be charge any fees, another hour of my life wasted on the phone explaining 5x I was told no fees, lady arguing with me for a good 20mins went to check with another team, left me on hold for nearly 30mins to come back and tell me I was correct and they removed my fees, so basically I would advise everyone to stay the hell away from such a disappointing and laughable company, unless they want weeks and weeks of pointless stress and no Internet even tho they are paying their bills, what a joke you are, you couldn't even pay me to use your services again, I'd rather pour acid into my mouth and poke pins in my eyes, it be a less painful task then trying to talk to anyone in your company.
- Location
-
- Location
- Warrington
- Reviewing
- TalkTalk
- Date
- 2022-04-09
- Comments
-
I was on fibre broadband. The connection used to regularly drop to a few kB when I was supposed to be getting 35mb. The internet would drop off and loose connection most evenings. I found myself resetting the router most nights. Also they have the cheek to not inform you when your contract ends and the monthly bill increases by £12 per month. Tried to speak to them is a nightmare.
Do yourself a favour, avoid at all costs. Two words sums up my experience with talk talk
- Location
-
- Location
- Swansea
- Reviewing
- TalkTalk
- Date
- 2022-04-08
- Comments
-
Iv got quite a few properties most are with virgin , got 1 with Vodafone and have had no problems, Biggest mistake I made was using talk talk on one particular house , all I wanted to do 5 weeks ago was upgrade package , and have had no joy to date , iv spent hours on phone and hours on web chat , I really don’t understand how companies with employees so thick and managers the same manage to stay in business , we are talking terrible customer service and massive wait times just to get through and then your passed on to every section of talk talk , , , a true joke of a company
- Location
-
- Location
- Guildford
- Reviewing
- TalkTalk
- Date
- 2022-04-08
- Comments
-
Absolutely disgusting service. I have been on 2-3mb download speeds for five weeks with this company since joining them. They have sent out 5 engineers so had to wait in for five weekends. I call every evening to chase what is going on with the ongoing fault and every time I call the staff are too uneducated to even understand the English language. Even time I call I have to repeat myself about the mistake because they can't be asked to read their notes. I must have invested 20+ hours on the phone to them over the past 5 weeks and about 35 hours on their live chat where I just get past to different people all the time who don't have a clue about the history of a my case as they don't talk to each other. On top of that if they promise to call you back at a certain time, expect to not receive it as they won't do that either. Instead you need to chase and chase this pathetic excise for a company. I haven't had a reliable service the entire time I have been with them and still they don't refund all the money they have robbed from me.
I should have believed friends and family when they said DON'T TOUCH TALKTALK WITH A BARGE POLE. Got to BT.
- Location
-
- Location
- Flintshire
- Reviewing
- TalkTalk
- Date
- 2022-04-08
- Comments
-
If I could rate 0 i would The most appalling service I have ever had...
I was contacted by future fibre team in November 21 and offered the new fibre. after a long conversation I was offered a reasonable deal and accepted, we arranged the installation date that December 16th, I made arrangements to be home a low and behold nobody turned up!!!
This led to many phone calls over a period of time being diverted put on hold I spent hours on the phone... fast forward I have be contacted again to try and resolve to no avail
Yesterday I received a text from talk talk offering a resolve I thought give them a chance....what a fool I am !!
Two and a half hours later after loads of texts they just ended...
TALKTALK you are a disgrace..is you company motto just keep them hanging on? Get what you can out of them ???
Useless just Useless...
- Location
-
- Location
- Milton keynes
- Reviewing
- TalkTalk
- Date
- 2022-04-07
- Comments
-
0 customer service.
Talk talk JUST WANT money and offer NO CUSTOMER SERVICE OR INTERNET!
Time delay on phone is shocking. have no idea where the agents are based, trying to communicate is awful.
Talk talk cancelled my account 2 days after going live, was told is my fault!!!
After a speaking to 9 people, via online chat and via telephone, I was advised to call back in 48 hours to re order, apparently another provider was installing Internet in my property!
I didn't request this and it certainly hasn't happened.
i called back, guess what, I was advised, I'd have to wait another 2 weeks to go live!!!!! How can you reconnect the Internet if you advised another provider had installed Internet in my property???
What absolute rubbish!
Clearly an error on there part, blame the customer then expect them to wait for a further 2 weeks, on top of the initial 2 weeks for Internet!
I was advised they have more important customers to deal with, even tho this was not my fault, I'd not cancelled My services I simply just wanted the Internet!
I've spent 4 hours of time completed wasted, speaking to incompetent people who offer 0 help to resolve!
No customer service.
Rude agents.
I asked to raise a complaint which has taken me 3 people, 2 additional hours of my time, to get, well you guessed nowhere!!!!!!
AVOID AVOID AVOID AVOID
Do not waste your time with this awful company.
- Location
-
- Location
- 257 Renfrew Street glasgow
- Reviewing
- TalkTalk
- Date
- 2022-04-06
- Comments
-
I recently up graded it and told them about quality of the recitation
Not only she did not help put she charged me a o e off £60 for upgrading with them without telling me
What a bunch of rubbers
- Location
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- Location
- Plymouth
- Reviewing
- TalkTalk
- Date
- 2022-04-05
- Comments
-
Simply aweful.
One of the worst experiences of my life... never to be repeated. Please avoid this firm at all costs
- Location
-
- Location
- Absolutely horrendous I waited in all day for the installation of my broadband with no one coming.
- Reviewing
- TalkTalk
- Date
- 2022-04-04
- Location
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