2,278 Customer Reviews over 57 pages
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- Location
- Eastbourne
- Reviewing
- Sky
- Date
- 2018-03-10
- Comments
-
Our Sky broadband is horrendous! The connection drops multiple times a day and when it can be bothered to work it's painstakingly slow. Reporting the issue, switching boxes and adding a microfilter has done nothing. When my Dad attempted to fix the problem about a year ago he was coerced by a pushy salesman to lock in to the contract for another 18 months or he was told they couldn't send an engineer out (who was no help at all). The packages seem reasonable but they're hugely unreliable and everyone else I know whose internet is provided by them hates theirs too.
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2015-12-17
- Comments
-
Absolute joke of a company. Quick enough to take your money, not quick enough to give you it back. They cut off my sky because they said that we hadn't opened the door to OpenReach (who were installing) this was after day four of waiting for OpenReach to turn up. Who then turned up without a date or time. My flat mate has now been waiting 5 months for a refund. I then set up the account in my name, again, no internet at all but they've had the cheek to charge me for the past two months, saying it would be easier to refund if it went through after my direct debit. 3 months on, still waiting a refund which will apparently go through on the 19th of January... 4 months after opening my account. Guy on the phone told me I'd get some form of compensation. Next lady on the phone told me that was not at all possible. Joke of a company. I would not recommend.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2015-02-27
- Comments
-
I was attracted to sky after their £16 broadband deal was advertised, which essentially offered internet just diverge cost of lime rental with £50 worth of vouchers. It was the worst mistake I made.
The company that sorted out the order (love digital) quoted the wrong terms, promising me vouchers when this was apparently only possible if you ordered online. When I repeatedly requested the vouchers they finally admitted they had made an error and sky agreed to give them to me.
My router allegedly arrived 2 days before an engineer was meant to arrive. When I rang sky to explain it hadn't arrived, I was told it must have but they'd order a new one that would arrive in 5 days. The next day my router magically materialized.
My account was meant yo be active on 23 February. Sky cancelled an engineer very late in the day. I'd already arranged to take that day off. Then my internet didn't activate. I rang sky on Monday and was told there was an error with the company open reach that finalizes the internet connections and they needed to close a ticket for the account to go live. I was told that Monday, Tuesday, Wednesday, Thursday and Friday. Each time, I was guaranteed the internet would be available in 24 hours and each time it never happened. I'm still waiting.
When I asked to complain, I was told 'you can't' and I was asked 'why'. When I asked to speak to a manager again I was initially told no. When I asked what sky could do to resolve the situation I was told they could only keep calling the company so apparently I will not have internet potentially indefinitely and there's nothing sky (my internet provider) can do.
All in all, I'm still waiting for internet with my idea when it will arrive. My complaint has been handled poorly- I've been told I have to make a formal written complaint even though the first complaint I made was dealt with over the phone. When asked how I cancel the account, I was told I might not be able to and when I asked for compensation I was asked 'but why do you want that'.
I would definitely not recommend sky and if I dont have internet tomorrow I'm going to try to cancel the account.
- Location
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- Location
- Reigate
- Reviewing
- Sky
- Date
- 2022-08-04
- Comments
-
The worst experience ever. Broadband stopped working and nobody at Sky seems to care. There’s no way to escalate it to a manager even after 2 weeks. They keep changing appointments, then when they come they say it’s someone else’s fault like openreach, who come back and say it’s definitely a sky fault. Nobody calls when they say they will. They don’t seem to keep notes on calls that have taken place, and you spend hours on hold trying to get through to them. Even the sky help staff say it’s not good enough but there’s nothing they can do. Stay away, anyone would be better than sky!
- Location
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- Location
- scotland
- Reviewing
- Sky
- Date
- 2015-06-25
- Comments
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Absolutely terrible! Would not recommend to anyone, especially families with teenagers as they're never off the internet. The speed is shocking, and when phoning to ask for help they seem to defend their company instead of trying to help. Useless.
- Location
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- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2016-09-23
- Comments
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After waiting 3 weeks to have the new internet installed by an engineer I still have no internet. I took a day off work because we were told by two separate customer service agents that the engineer was booked in that day and it was essential they have access to the home. By 5pm no sign of an engineer so I phoned sky only for them to tell us we didn't need an engineer after all and they can do it remotely. FUMING!! Useless customer service who just lie to you! Can't comment on broadband speeds as it still isn't working....
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-12-23
- Comments
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Absolutely appalling service...
- Location
-
- Location
- Raf
- Reviewing
- Sky
- Date
- 2024-03-26
- Comments
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Sky interned discoteccting few times at midnight. Today FOR 40MINUTES!!!!!!!!!!! Try to do something good sky.
Totaly disaponted
- Location
-
- Location
- Edinburgh
- Reviewing
- Sky
- Date
- 2020-05-23
- Location
-
- Location
- Guildford
- Reviewing
- Sky
- Date
- 2023-03-13
- Comments
-
Utter scum company the internet is so bad constantly goes and there’s no internet then they send people to fix it but they make it even worst to the point there’s no internet what ever you do not go with company rip off and liers
- Location
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- Location
- Penarth UK
- Reviewing
- Sky
- Date
- 2016-10-29
- Comments
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Totally awful speeds that are up and down but mostly unacceptable. Using BT lines is killing the operation speed. Rang Virgin. Waited for them to get Council approval for underground line installation. Now installed with Virgin... no problem.. sigh of relief!
- Location
-
- Location
- Leeds
- Reviewing
- Sky
- Date
- 2018-05-21
- Comments
-
BB drops out everyday, what a mistake moving from BT, I cannot wait for contract to end.
- Location
-
- Location
- South wales
- Reviewing
- Sky
- Date
- 2017-05-24
- Comments
-
Love sky TV but swapped from BT as the offer to join both sky TV and internet was £30 cheaper a month.
Huge saving so cut ties to BT who were providing 79mps consistently for 2 years
Signed on for fibre max. 79mps.
Since joining I've had 27 at TOP once. Average is 7-15mps.
A monumental drop.
Sky and 'their minimum delevery' isnt worth the paper it's written on. They blamed all bar Pluto for the issues.
Told me my line can only handle 30mps... though I have infinity 2 before which deleivered all the time. And sky flogged me the max.
They blamed my set up ( plugging In a router) they even said BT restricted it! Unreal.
My honest customer advice is 'buy cheap, but twice' and sky was too good to be true.
Appalling service. Rude staff and I have since managed to cancel it.
Back with BT ( a month later) and my internet is back to 79mps... thought I'd pay more but BT squared a much better deal for me.
All in BT have their issues but I have to say. They are hands down the winners
- Location
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- Location
- Basingstoke
- Reviewing
- Sky
- Date
- 2016-04-25
- Comments
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Very slow.Even the mobile internet will beat the fibre internet speed. Very worst and really disappointing . Waited so long for the internet and end up with disappointment.
- Location
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- Location
- Bedford
- Reviewing
- Sky
- Date
- 2021-04-10
- Comments
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If only their products were as good as their customer service. I cant even watch anything in HD it will lag or freeze, for a modern day broadband company wth is this? When contacted Sky about it, they said apparently I'm on the lowest broadband package and it was not fibre, what a poor excuse as this is the broadband they advertise to be 'super fast broadband' that comes with the tv package. Never the less I upgraded, now I am paying a lot more and on fibre, my internet speed is 0.49mbps download speed and I am in a brand new 18 months contract. They made me go into a new contract paying a lot more than the previous one only for it to go up to 0.49mbps download speed? & I still cannot watch anything in HD. How can they do this to their customers is beyond me.
- Location
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- Location
- Edlesborough
- Reviewing
- Sky
- Date
- 2022-08-26
- Comments
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I wish I didn’t go to Sky. Their service is awful. They said they’d send an engineer between 12-5pm today. We had to cancel a long awaited medical appointment, and they also said he’d phone before he came and he didn’t turn up!!! This service is pathetic!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2017-11-06
- Comments
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The worst broadband and awful customer service. Since the beginning, when engineering had been cancelled many times.
If your broadband stops working be prepared to go through the hell. My broadband stopped to work and finally came engineer, he fixed an internet connection, which has been lost again in 30 min. I made a call to customer service and informed that is nothing done and the engineer is still in the building ( he has been working in my neighbours flat), and would be nice if he can come and fixes the problem, what lady on the phone line said me that he has to follow the schedule and comes to resolve the problem in 5 working days!
I met the engineer outside my flat and informed that he didn't do his job properly, the broadband doesn't work, can he have a look once again and fix it? Engineer was a quite rude and said that when he made testing, it worked. So, I have to wait for the another appointment.
Customer service even didn't apologised.
Very disappointed. No any respect for the customers. Thinking about switching to other provider.
- Location
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- Location
- Nelson
- Reviewing
- Sky
- Date
- 2017-12-29
- Comments
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tragedy, not internet. I'm really disappointed with choosing a sky internet.
- Location
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- Location
- Sandwell
- Reviewing
- Sky
- Date
- 2018-09-14
- Comments
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My sky installation so far
Is taking 36 days. They are a joke. Open reach are saying they are waiting for sky engineer and vice versa. They are a joke. I have had no phone or broadband for nearly a month and a half. Stay away from these pirates. They are lazy and the customer service answering process drives you mad you want to hang up which is what they probably want. For your own sanity stay away from sky
- Location
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- Location
- Cheshunt
- Reviewing
- Sky
- Date
- 2018-10-02
- Comments
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Most nights we have no signal and have to use our phones and 4G to get on the internet. Programmes won't even download on the Q boxes. Have had every excuse in the book from Sky. Most of the time they try and blame our devices and say it's nothing to do with them. Customer Service is appalling. I've been told that I've never complained before when I've phoned up numerous times, I've been told that they sent an engineer to my house who came in and did extensive work then been called a liar when I've said this never happened and must be another customer..... thier response- 'perhaps one of your children let them in????' .... We're planning to switch as soon as possible.
- Location
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- Location
- England
- Reviewing
- Sky
- Date
- 2016-03-09
- Comments
-
Sky is the worst broadband ever we are paying extra for fast internet but we're not getting it in fact the internet isn't working at all. I hate sky I can not do my work because of sky. The internet has been on and off for so many months now, now it lost it I want to change from sky I hate sky I want another company. Please do not apply for sky broadband.
- Location
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- Location
- England
- Reviewing
- Sky
- Date
- 2016-03-10
- Comments
-
Sky is the worst broadband ever we are paying extra for fast internet but we're not getting it in fact the internet isn't working at all. I hate sky I can not do my work because of sky. The internet has been on and off for so many months now, now it lost it I want to change from sky I hate sky I want another company. Please do not apply for sky broadband.
- Location
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- Location
- England
- Reviewing
- Sky
- Date
- 2016-04-07
- Comments
-
Absolutely the worst broadband in the whole world I hate sky it's soo slow the worst I'm even paying extra for faster internet guess what I'm paying extra for no reason as the broadband is still slow as hell. Do NOT GET SKY AS YOUR BROADBAND trust me it's the same as not having any internet.
- Location
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- Location
- Carnon Downs, Truro
- Reviewing
- Sky
- Date
- 2020-07-27
- Comments
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Paying for a supposedly guaranteed 60Mb. Not receiving over 25Mb. 4 engineer visits later, still the same. Trying to speak to someone from Sky virtually impossible. Wifi regularly fails, meaning working from home only possible by tethering to my 4G phone...
- Location
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- Location
- Suffolk
- Reviewing
- Sky
- Date
- 2021-07-28
- Comments
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Been with sky for years as a priority customer as I’m disabled I’m a diabetic for nearly 60yrs need a phone as mobiles don’t always work here bad signal my broadband has become worse with consistent failures and to make things worse the phone often won’t work either as I also have had strokes a heart condition as well as my other issues without a phone I can’t even phone for an ambulance if needed sky have done nothing worth while a total waste of time and getting worse since the pandemic I’m off to another company in the next couple of weeks do yourself a favour avoid these Hippocrates at all cost because if if have an issue don’t expect any real help take today broadband lost for about 3 hrs promised call back again they didn’t
- Location
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- Location
- Brentford
- Reviewing
- Sky
- Date
- 2021-02-03
- Comments
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Working from home with Sky broadband?? I work better from 4G hotspot! This broadband is a joke, doesn'teven load a regular Google page, not to mention a YouTube video or anything more!!! The customer service tried to help me for few min and then left me hanging without saying anything,waiting for me to hang up, I was wating on the clock 25 min without getting any replies, was talking alone like a fool!!
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2017-08-30
- Comments
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Cancelled the broadband after 5 years all good the guy said to leave the direct debit in to have a refund. Instead of a refund been charged again for a service I've cancelled
Call them again been waiting for 1 hour to put me to the billing team which has told me I was misinformed and in order to get my money back have to wait another month and call them back. Totally useless they take the money but they can't put them back. Overall I wouldn't recommend sky to no one Very disappointed
- Location
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- Location
- Yorkshire
- Reviewing
- Sky
- Date
- 2021-03-03
- Comments
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Would give 0 on everything except customer service if I could. Been horrendous since installing and been worse since working from home. Constant drop outs and slow download speeds on both work and personal devices with some things taking literally days to download. Do not bother with it
- Location
-
- Location
- Barry
- Reviewing
- Sky
- Date
- 2020-04-24
- Comments
-
My sky broadband is now getting to a point where it goes down 2 to 3 times a day every day - my family complains every day that the internet is down,,, ping from my son as he says ,,,my son plays online gaming
already had a new box hub from sky as the new one broke down no fault of ours - sky did say the box in broke wont cost me anything - im paying for well over 5 to 8 devices to run the fastest sky internet but now I have 5months till contract ends and I will be moving back to virgin - had enough of sky - paying over the odds - for less fast internet - also found out by my bank statement that they have put my monthly payments up without even informing me first yet being contracted myself I thought that they couldnt break there contract with me with what I had agreed to pay with them and myself breaking my contract with them as I agreed of £27 a month and now its £29 a month dont know why as my internet hasnt been working properly or I havent been getting the correct speed since being with sky
- Location
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- Location
- Kings lynn
- Reviewing
- Sky
- Date
- 2016-09-12
- Comments
-
Disgusting company. Took out a deal one day, found out that my mum had got a better deal the next day so asked them to match it. But couldn't, in fact they wanted me to pay over twice as much. Unhelpful.
- Location
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- Location
- Bristol
- Reviewing
- Sky
- Date
- 2015-12-08
- Comments
-
Brilliant Service from SKY, really impressed with they way they have made me feel valued and treated me as an individual and accounted for my needs and circumstances. Very happy with the Broadband and talk account I have. Simple and stress free. I would recommend them to anyone
- Location
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- Location
- East sussex
- Reviewing
- Sky
- Date
- 2015-06-13
- Comments
-
awful. Just awful. I cant even watch a movie from netflix without it freezing every couple of minutes!! I get faster 3g on my phone! Im supposed to have speeds up to 17mb and they never come anywhere close! Contacted sky to complain and sre if they could help and they were as helpful as a chocolate teapot and Could barely understand me! Stuck with them for 12 months... Not happy at all would not reccomend
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2016-11-19
- Comments
-
Don't choose Sky as your broadband plan.
I have been with Sky broadband customer (not fibre) for about 1.5 years, for the first year it has actually been quite good. However, since about 3 months ago, prices have gone up and quality has degraded massively. To give you an idea of how bad the quality is at times, I had to restart the router 3 times before being able to load this page, and even then it took close to 40 secs to load.
Don't go with Sky, it is now completely over priced and the quality is about as reliable as the 2G mobile connections years ago.
- Location
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- Location
- Southport
- Reviewing
- Sky
- Date
- 2016-01-23
- Comments
-
The speed is good, I get around 16mbps down and 1 up. However my router is very very unreliable. Constantly cuts out and comes back. I've checked the router, nothing seems up with it. Wouldn't really reccomend.
- Location
-
- Location
- Blyth
- Reviewing
- Sky
- Date
- 2021-05-25
- Comments
-
Someone clearly isn't doing their job right with Sky Broadband, our family have been Sky Broadband customers since they started providing it, they used to be one of the top broadband providers out there, but in the recent years, it's really been lacking in reliability... It cuts off every 10-15 minutes consistently, every day. And they will straight up tell you there is nothing wrong with their service, although there's clear evidence stating otherwise within the customer reviews, almost all stating the same issue... You'd expect Sky to have a great stability in their broadband with all of the money they rake in from their customer subscriptions, they're sat on £18.75 Billion as of last year. If you ask me, at this moment in time, do not pay for Sky Broadband for any circumstance as it is too unreliable, especially if you spend a lot of your time competitive gaming, because we all know bad internet really ticks off a gamer. If you ask me, their service has become beyond a joke. But with that much money sitting in their pockets, you would honestly expect a much more reliable service. The internet speed is not my main complaint or concern, but the ability to maintain the connection just isn't there. They either need to fix their crap, or some people need to be laid off and replaced, because I've tried every single piece of advice that they've provided and yet there is still no positive result, as a matter of fact, it cut out whilst typing this review. Like... What are we customers actually paying for? All we want is for Sky to fix their damn broadband.
Thanks Sky Broadband, you're doing fantastic! <--- (At scamming the hell out of people)
- Location
-
- Location
- England
- Reviewing
- Sky
- Date
- 2015-05-27
- Comments
-
Constantly cutting out, speed is OKAY but doesn't give us the speed it is capable of.
- Location
-
- Location
- Birmingham
- Reviewing
- Sky
- Date
- 2023-03-10
- Comments
-
If I could put 0 I would you are a mo ey grabbingfraudulent company that think you can Intemidate your customers into paying you late payment fees for contracts you automatically renew by not giving any access to cancelling them before they begin. And then try send debt collectors after it. Well you have met your match I will take you to caught if I need be you are nothing more than a bully and should be ashamed of yourselves. Sky is not worst the hassle of something goes wrong buy virgin or any other competitor
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2021-03-16
- Comments
-
Customer service was amazing everything was easy to understand and set up even during covid pandemic.
However, the Wi-Fi goes down every night without fail, for at least 5 - 10 minutes, sometimes can be down for up to 45 minuets.
On top of that the download speed is dreadful, we receive a speed of less than 1 mbps all day long! this makes using any steaming services almost pointless. We've currently been with sky for 2 weeks and already have BT booked to come and install some actual Wi-Fi.
- Location
-
- Location
- Gloucester
- Reviewing
- Sky
- Date
- 2016-12-16
- Comments
-
I moved into a new house last year so I had a new line installed by BT and I've had no issues for 12 months. Then I decided to transfer to Sky due to the promotion they were running. I had an email confirming everything was transferred earlier in the week. I was away with work so couldn't check at that time. I came back last night and connected the Sky hub to find out that I had no internet. I connected Sky only for them to say that they would need to send an engineer out to fix the issue even though there was no problem with the line last week with BT. To top it off, I was planning to work from home today which I cannot do now and have to wait another 5 days to see whether the engineer can fix the issue! a £5 gift card just doesn't seem to cut it with me! I would of been more satisfied if they had offered to pay for my petrol to travel back and forth from work today or even a days pay. Like they say the grass is not always greener!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2016-03-14
- Comments
-
My husband and I have decided to switch to Sky broadband and it has been an awful experience. Their customer service is appalling.We have changed the router, the filters, etc and still the broadband is not working.On the phone,their representatives only answer the questions as a robot.They keep saying to us that we have to wait 72 hours to have it fixed but nothing happens.They are dismissive and unprofessional.We profoundly regret in changing our broadband service.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.