Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.1 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 8352 customer ratings since 2020-05-14 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,889 Customer Reviews over 48 pages

  • Reviewer
    Location
    Luton
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Totally useless I used Virgin & talk talk before but sky it's one of the worst. Ranking 00000000000000
  • Reviewer
    Location
    Littledean
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I don't even know what to write without getting unreasonably angry.

    We've had "fibre" (FTTC) for nearly 2 years now. For the first 2 months, didnt work and our phoneline was dead. Kept reporting it, kept getting told either "nothing was wrong" or "it'll be working soon". just as we threatened to take things further, it started to all work again. Since then, spotty internet with speeds anywhere between 5mb and 15mb and a noisy line.

    For the last month, our internet has been down to less than 1mb (when it works). Again, complaints to Sky do nothing as they keep saying "nothing is wrong, thats the speed you've always had". Ridiculous. Contract is now up, so we're changing to literally ANYONE else.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A note to any prospective customers: AVOID @sky broadband at all costs, we have had a terrible experience. We contacted to request broadband set up in December and were told earliest line would be available was 21st Jan because "lines controlled by BT". We waited the full time quoted (a long time to go without the internet in a new home!) and it wasn't set up correctly for that date, and every day since we've had to call them for any update, to be told each day that it will definitely be resolved that evening. Today, with still no internet at home, we have finally been told it will be at least 4th Feb before anything is sorted. Customer service has been appalling and sky consistently blame BT for fault as they own lines - we have had to chase for updates and sky take no responsibility - if you don't even have the authority to set up a line by your agreed date (or any date thereafter) don't offer a broadband service! I often work from home and have had to go to any nearby location with wi-fi for a week now, and there is no sign of any change. We really regret ever signing up to sky broadband and unless you want a similar experience I would suggest you don't either. AVOID!!!!
  • Reviewer
    Location
    Ealing
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely rubbish. I pay for around 30 mbs however only recicve 5 kbs. yes not even 1 mbs. this has been going on since I fist got the sky broadband router. with the ethernet I manage to get 1mbs which is ridiculous.
  • Reviewer
    Location
    Uxbridge
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We just lost broadband on Wednesday 19.10.16. It took 5 calls to sky services to get help. Friday, the engineer came and checked the line-all OK. he will file report and we can call for new router . Sky services will charge us £70 plus £20 delivery charge becouse contract expired and we are not insured, but if we extend contract, router for free.
    Conspiracy theory - have they deliberately disconnected broadband to get us into extension of contract
    Why do I think this way, well, tv and phone are still working properly. What a mess, just when I need broadband the mousy.
  • Reviewer
    Location
    CARDIFF
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    I my opinion the braodband was not bad. However we had problems when we started use it, as we had to proof to the SKY customer service adviser that phone line is not working because of their fault. Finally when we had to cancel the contract, as we were leaving UK, I have read in terms and conditions that I have to leave 31days notice, but for some reason sky customer service adviser told me she can cut off the service after 14days, of course!! Why not? I paid my termination fees straight away, and after one month I saw on my bank account I was charged again for termination fees by SKY!!! So I called to customer service from abroad and I was told that it is my fault not their adviser as I knew I had to leave 31days notice. So means adviser pushed me into trouble? the worst service ever, unfortunately ;/ disappointed :/
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Possibly the worst internet connection EVER !! TOTAL waste of money , now having to move to BT so we can actually use WiFi .

    The only decent thing about it is the tv packages but think again if you want to use multi room & a WiFi boost cause it won’t work ! First time customer & it took nearly 4 lengthily phone calls to have the charge for the boosters removed as it wasn’t providing the service we are paying for . I spoke to one lady who was incredible & made the changes instantly meaning the other people I spoke to just wanted to tip us off !

    It’s made wfh absolutely impossible during a time when we have needed what we are paying for most !!
  • Reviewer
    Location
    cheshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had nothing but trouble with Sky broadband since they took over Febuary 2014. Never had any problem when 02 were running the service. Since Sky, the connection has been intermittent, dropping off and on throughout the day. Would NOT recommend them to anybody.
  • Reviewer
    Location
    Nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    BEWARE OF THIS COMPANY - in the middle of July I agreed to switch to Sky from BT as they were proposing a minimum broadband speed of 55 Mbps which was more than I was getting at BT (50Mbps-ish). I agreed to do so and agreed to sign for 18 months for a whole package that included TV, calls and Broadband.
    I was told the activation day was 23 July - a date when I was already on my holiday. I called them and I was told I shouldn't worry, as the engineer will switch everything on his own so I won't even need to be in. I also told them I will only be back at the end of August. They told me OK, I should just allow some fluctuation of the speed in the first 10 days after I start using the internet.
    When we came back and started using the broadband we noticed the speed is always between 44 and 49 Mbps, which is lower than the one we had at BT and much lower than the guaranteed 55 Mbps. I waited more than 2 weeks, but it did not get any better, so I decided to reach out to Sky. Almost a week passed and their Live chat was always busy, no matter when I tried to contact them. So I decided to contact them via FB message today... it is now 5 hours later, and the best their advisor was able to tell me on the chat is to take a picture of my telephone socket where my Sky Hub is connected to...
    So I also called them via phone - that suddenly disconnected after 5 minutes when I explained my problem.
    But I am feisty and now raging, so called them again. The advisor on the phone was very helpful.... but after 2 hours on the phone I was told that despite the fact that I am using online billing and I got all the notifications about the switch online, they sent me a paper letter via post stating the minimum speed they can guarantee is 40 Mbps (!) despite the 55 Mbps I can still see on my account and I only had 14 days after the date of my activation to raise a complaint...
    So currently I am stuck with a terrible Sky Broadband and TV I am not even watching for 16+ more months, as unfortunately I am not able to do anything as - according to Sky - they have done EVERYTHING LEGALLY to provide the service to me and to INFORM me that they are not able to guarantee the minimum of 55 Mbps.
    At the end of the phone call I was told they MIGHT be able to waive the minimum term on the BROADBAND - which I would be glad to accept, but as I told earlier, I bought a package consisting of 3 products...
    So despite the fact I wanted to cancel Sky TV back in July I agreed to a minimum term for a package that was supposed to deliver a minimum broadband speed of 55 Mbps (average of 63 Mbps - according to their website) that I am not getting, but they are at least waiving the minimum term for one of the products, so I still have 16+ months to pay for the TV package that I am not watching.

    All in all, only sign up with Sky and accept a minimum term if:
    -you are able to actually test their services in the first 14 days of their service, otherwise you are stuck with a terrible service
    -you are ready to read every word of their letters sent via post twice to make sure you are not getting much less for your money than you are supposed to
    -you are happy with a guaranteed minimum of 40 Mbps instead of a (supposedly) guaranteed minimum of 55 Mbps (average of 63 Mbps - in your dreams!)
    -you are happy to pay for a service you are NOT getting
    -you are happy to pay for a whole package for the minimum term, regardless of the quality of their service
    -you are happy to spend a whole day trying to reach them and find a solution for your problem
    -you are happy to get a half-solution for your problem, which is supposedly the best they could offer as a compensation for their own lies.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.