2,278 Customer Reviews over 57 pages
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- Location
- Oxford
- Reviewing
- Sky
- Date
- 2024-01-02
- Comments
-
Sky broadband intermittently cuts out but their broadband checker says all is ok. They are telling lies. If my 85 year old mother fell and her emergency beeper connected to the internet didn’t work because sky only provided intermittent service she could die. Are sky expecting you to pay for a 24 hour service or an intermittent service???????!!!!!
- Location
-
- Location
- Kettering
- Reviewing
- Sky
- Date
- 2016-07-16
- Comments
-
We got sky 6months ago and cancelled are contract after about 10 hour long calls trying to rectify why the line kept dropping constantly. They just blame bt and bt blame sky its a fast and a waste of time. We since have moved to talktalk not had one problem the internet speed is quicker and we dont even have to use the booster we had to before with sky. Avoid sky there a bunch of incompetent idiots.
- Location
-
- Location
- Banbury
- Reviewing
- Sky
- Date
- 2019-12-04
- Comments
-
Absolute rubbish and over priced. Once your offer period is over the price rises to almost £36 a month but the download rates are almost zero and all they do is press you to buy Sky TV endlessly. DO NOT GET SKY BROADBAND there are so many better providers out there who aren't just using poor service and poor broadband to upsell TV
- Location
-
- Location
- Bournemouth
- Reviewing
- Sky
- Date
- 2015-11-06
- Location
-
- Location
- middlesbrough
- Reviewing
- Sky
- Date
- 2018-06-02
- Comments
-
Pure waste of time i have been with sky now over 11 years, got the new sky hub broadband and never had anything but issues, today i rang them to be told the advisor would call me back in 10/15 mins..!! hour later i ring them there closed.
I pay easy £120 every month and ends up costing me more when everyone in the house runs out of data because the service i pay sky for does not work..!!! It’s a pure joke, i then get a text to say new router that i ordered is on its way? i didn’t order anything i’m waiting on a call back..!!! Fair to say i’ll be leaving sky tomorrow.
- Location
-
- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2015-04-10
- Comments
-
It's been a nightmare with internet since I moved into the flat. I firstly thought maybe my roommates were downloading too much, I disable the Wifi and did a test: same results.
Over 400ms ping, a miserable download speed, ...
Avoid to go to Sky.
- Location
-
- Location
- Newcastle Upon Tyne
- Reviewing
- Sky
- Date
- 2018-09-02
- Comments
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Very difficult to get through to CS using their "live chat" facility. Phone team unable to offer any real deals. Lure in with great deals then more than double after deal ends. Broadband with sky feels congested during the evening.
The difference in deals for new customers and old is really terrible. If you have a choice of signing up with a provider that doesn't more than double the prices after their deal ends and has good customer service track records - go for that!!
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2019-07-03
- Location
-
- Location
- Teesside
- Reviewing
- Sky
- Date
- 2016-07-07
- Comments
-
Avoid!!! Even when it does work it is ridiculously slow, try and remember the days of slow dial up then slow it down again 40 times.
Then it goes altogether, coupled with the fact you need it to watch sky tv it is appalling.
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2016-05-02
- Comments
-
I would review this via my wifi but once again the Internet is not working - but hey I've only got another week left then my contract is finished - sky is appalling DO NOT HAVE IT! !!!!
- Location
-
- Location
- Somerset
- Reviewing
- Sky
- Date
- 2016-04-16
- Comments
-
Speeds are so unreliable and slow when streaming video. As soon as more than two items connect speed drops significantly.
- Location
-
- Location
- West London
- Reviewing
- Sky
- Date
- 2017-04-11
- Comments
-
It was fine until there was an issue, then it all became to much bother for them after the fix attempt failed. I had a sky call person put the phone down on me because he I told him his system was not accurately depicting my broad band speed, he was out by 10Bbsec.
- Location
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- Location
- West London
- Reviewing
- Sky
- Date
- 2017-04-11
- Comments
-
It was fine until there was an issue, then it all became to much bother for them after the fix attempt failed. I had a sky call person put the phone down on me because he I told him his system was not accurately depicting my broad band speed, he was out by 10Bbsec.
- Location
-
- Location
- Preston
- Reviewing
- Sky
- Date
- 2017-12-22
- Comments
-
The Broadband speed is a joke at 1.3
- Location
-
- Location
- Herts
- Reviewing
- Sky
- Date
- 2023-01-07
- Comments
-
Ha ha Try actually using sky broadband for any Live Stream ..buffers, picture goes out of focus ,sound repeats or cuts out, picture freezes ......having to PAY money and NOT actually able to Watch ..really ????? Shame they can't be done for obtaining monies by deception rather than boring civil crap
- Location
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- Location
- Newcastle
- Reviewing
- Sky
- Date
- 2019-09-06
- Comments
-
Atrocious broadband service. Keeps hiking the prices up. Locks you in for another 12 months so you can't leave. Service keeps dropping, I keep calling up to get engineers to come fix the problem, the engineers can't find a problem but then miraculously the service is fine for a month after the engineer visit and then starts dropping again the month after. I call up again, they say there are no faults on the line, and the cycle repeats. Last time I called up yesterday they blamed ME for poor service because I was doing things on the internet that would make it break like WATCHING NETFLIX?! C'mon guys, EVERYONE who has internet streams TV. If your poor excuse of a broadband cannot cope with TV streaming then clearly something is terribly wrong with your service! The rude lady then said I needed to upgrade to fibre to get a better service at an extra £15/month! I said no way so she said she'd send an engineer out to fix the problem at a £15 cost!!! To fix SKY'S problem!!! When I questioned this, she said it was because the engineer was coming on a Saturday (a "premium" day) and the lady was doing me a favour so I didn't have to take time off work. I said I work from home so am happy to have the engineer come during the week. She was clearly just trying to make an extra £15 for Sky. What absolute scam artists! AVOID LIKE THE PLAGUE!!!
- Location
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- Location
- Somerset
- Reviewing
- Sky
- Date
- 2020-01-03
- Comments
-
I pay for Sky because it is cheap, and I get very little money, so I only spend under 30 a month. But it lies, I am only meant to get 15mbs, and whenever I check it on their website it says that it is constantly at 19mbs.What BS. I have spent the lazt 2 hours, trying to watch a video that's not even in HD, and is only 23 minutes long. It buffers every 2 seconds. I am not convinced it is ever at 19mbs, and believe Sky is a scam. I like in a two people household, and the only other person who is on the wifi, is my partner who is just on his phone. Regret my choices but I am on a contract.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2016-10-18
- Comments
-
Do not go for SKY!
Better get 4G modem!
Awful service, router, connection.
Do not care about their clients at all!
- Location
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- Location
- bristol
- Reviewing
- Sky
- Date
- 2016-11-16
- Comments
-
The good - Recently I went to leave Sky, they offered me free broadband for a year. Which is not too bad. This review is primarily my experience from 2012 - 2015.
My mobile phone runs faster than sky broad band. Constantly cut out repeated times a day. Never took responsibility, blamed me. Eventually years later they did fix it.
I wouldnt recommend sky. Only reason i am with them is they offered a good deal to stay. Knocking 50 off my bill and free broadband for a year.
Worse, is it hadn't been installed properly. I have lost use of the phone sockets in my house (a new home on 3 floors) - a socket on each floor. Sky came to my home and removed all of these, without my permission, or my knowledge. It will cost me a fortune to fix. Really not happy at all. Sky is pretty bad. Don't go there.
- Location
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- Location
- Worcester
- Reviewing
- Sky
- Date
- 2015-12-22
- Comments
-
Download speed 0.43 Mbps... that's an absolute joke... shame money they take are real. will be leaving soon.
- Location
-
- Location
- liverpool
- Reviewing
- Sky
- Date
- 2017-09-22
- Comments
-
Some Of the worst customer service I've ever encountered. If you have any issues you will be waiting over an hour to speak to someone.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-02-21
- Comments
-
Took three weeks to get connectivity from the initial expected go-live date and involved over 240 minutes of my time on the phone to their customer service desk. I had to take two full days off work to be home for techs to visit (both of which were pointless visits as the fault was not within the property - tried multiple times to communicate this to Sky as when we moved in the previous tenants had connectivity fine -but they wouldn’t listen), the fault was at the exchange as suspected. Took three weeks to resolve something that probably could have been resolved very quickly if investigated properly. Kept getting text messages saying the problem was fixed when it wasn’t - all in all a really frustrating experience. No compensation provided except for a £20 discount which doesn’t even cover a month’s bill or lost earnings. Now it’s set up, it’s passable but slow. Will move when I have the energy to deal with this all over again with another provider!
- Location
-
- Location
- Bromsgrove
- Reviewing
- Sky
- Date
- 2016-04-18
- Location
-
- Location
- Bedroom
- Reviewing
- Sky
- Date
- 2019-09-19
- Comments
-
Can't stress how absolutely awful sky are. The amount of times I've seen the exclamation mark show through the symbol is crazy. If you go 5 yards or more away from the box you have nothing in terms of signal. They're legally robbing people of money it's a mockery
- Location
-
- Location
- Putney
- Reviewing
- Sky
- Date
- 2016-06-14
- Comments
-
The worse broadband ever. Very poor service, speed is extremely slow, have regular issues with thrir briadband service. Not unsusl to have no service for 24h
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2014-01-19
- Comments
-
I have been with O2 for few years, using their up to 8mb unlimited service. That was a excelant service Have been so happy with the reliability of this service that I avoided switching to any other provider
Just recently Nov 2013, O2 sold their broadband customers including my own, to SKY. Thats when the problems started. I do not trust SKY from previous dealings but thought I would give them a go! big mistake I may add.
sky started to charge me not having phone not having tv also service very poor.
When I requested cancel, they started by threatening me of a 12months contractual agreement that I never signed with them. They claim that by allowing the switch from O2 to SKY that I had no control over,and if I wanted to leave they ask me to pay £59.for not getting service.
please dont go with them if do you will add unessasary problemto your life
- Location
-
- Location
- Bristol
- Reviewing
- Sky
- Date
- 2017-04-01
- Location
-
- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2023-08-29
- Comments
-
we have been with SKY for ever the old BSKYB and then sky 30yrs+ they used to be really good but have gone down hill for a long time now to the point having just got off the phone and cancelled my account as it ends next month with an increase of £11 pounds a month also a mid term contract increase of £5pm SO A £16 POUND OVER ALL INCREASE to £46 for braodband 37mbps joke speed. So good by SKY AKA The James gang you are out of my life thank god.
- Location
-
- Location
- Oxfordshire
- Reviewing
- Sky
- Date
- 2014-12-07
- Comments
-
Overall OK. I moved away from SKY to EE. I regret that because EE is terrible. But Sky was OK. The speed was acceptable and customer service were great! But the broadband would go like twice in a month. That wasn't good but still. It's better than EE
- Location
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- Location
- Durham
- Reviewing
- Sky
- Date
- 2016-11-07
- Comments
-
We called Sky last Saturday morning because our wifi couldn't work and they said that their engineer would come either Monday or Tuesday to fix our wifi. Amazingly, immediately after that the engineer came before afternoon and we have our wifi live before waiting for Monday or Tuesday! So efficient!
- Location
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- Location
- portsmouth
- Reviewing
- Sky
- Date
- 2015-09-30
- Comments
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How bad well it's bad wifi is ok sky on the phone are ok, there tv is ok but not the price. my broadband is so slow that on one night I thought I buy a movie fron the sky store started to download the movie ordered a curry 1hr 20mins later the curry turned up. 8hrs later my move downloaded that's how bad sky's broadband is it's loosing them money as I will never buy a move again. but no matter BT will win in the end with all services. and it's true what a lot of comments are saying you cant even streem a 2min youtube vid. it's that bad do yourself a favour please look for another isp!!..
- Location
-
- Location
- Walton on Thames
- Reviewing
- Sky
- Date
- 2017-06-17
- Comments
-
Sky charges you fortune but service is the worst and very very bad. Broadband and internet connection slowest ever, cheapest broadband would have much speed. It disconnect very often, I lost a lot of data. No recommendations, I'm waiting to to quit sky asap. They don't have reliability. Internet I'm getting not what I'm paying.
- Location
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- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2018-07-30
- Comments
-
Very DISAPPOINTED with SKY, rip off, all they want is to take your money. Apparently the contracted ended 9 months ago no one got in touch n they have been taking £70 a month from my mum when the initial contract was £30. I spoke to the customer service guy he had no answers for my question apart from you are not getting no refund. Pure Robbery, slow broadband on top of that. ADVISE your friends and family to stay away from them, it's not worth the hassle.
Fuming
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2020-12-27
- Location
-
- Location
- Manchester
- Reviewing
- Sky
- Date
- 2017-12-16
- Location
-
- Location
- West Sussex
- Reviewing
- Sky
- Date
- 2016-01-25
- Comments
-
Absolutely awful. A lot of the time, I have to resort to using the 4G on my phone in order to actually get decent internet. Actually feel like I've gone back in time 10 years since adopting the services of Sky, appalling speed and suffers multiple outages per day.
As a student, I can't wait to get home to use proper internet by a decent service provider (i.e. Virgin).
- Location
-
- Location
- london sw7
- Reviewing
- Sky
- Date
- 2015-02-13
- Comments
-
I ordered their full TV, phone and broadband package.
The give you a 1 day slots for installation, so you have to block out a whole day.
Their engineer did text me on the morning of the installation with an estimated time that he would be at the property. The installation of their satellite dish it transpired would have required major surgery to the roof, a specialist installer and me being at the property for at least another 1 or 2 days. i would also need one of the neighbours to be there to access the roof of the building. the neighbours mostly live abroad!
the engineer then tried to set up the broadband. he plugged it in and said it would be working within 12-14 hours.
the next day, it wasn't working.
after another long wait on the phone, I was told we would another openreach socket from BT. That would mean another 2-3 weeks and booking yet another day to be at home waiting for a BT engineer. And then no guarantee that BT would be able to install the necessary cabling and socket the same day. Sky never tell you that you need a live BT openreach socket when they give you the hard sell...
So before you order, beware that you may need to use up a quarter of your annual holiday allowance....they don;t tell you that at the time they sell to you. However, I have no doubt that it is in the smallprint...
- Location
-
- Location
- Belfast
- Reviewing
- Sky
- Date
- 2016-07-02
- Comments
-
Worst service ever, unstable connection and useless customer service.
The speed is ok when you have the signal.
Instead of spending a lot of money for crap advertisements they should focus on improving their services.
I am just waiting for Virgin Media to cable my street and I am done with them. Not impressed.
Avoid like the plague!
- Location
-
- Location
- Basingstoke
- Reviewing
- Sky
- Date
- 2014-05-04
- Comments
-
17:18 Connection Lost - 24th April 2014 - Duration - 2 minutes
16:16 Connection Lost - 28th April 2014 - Duration - 4 minutes
16:59 Connection Lost - 28th April 2014 - Duration - 20 seconds
17:04 Connection Issues - 29th April 2014 - Duration - 20 minutes
18:52 Connection Issues - 29th April 2014 - Duration - 20 seconds
19:36 Connection Issues - 29th April 2014 - Duration - 20 seconds
15:44 Connection Lost - 30th April 2014 - Duration - 2 minutes
15:58 Connection Lost - 30th April 2014 - Duration - 40 seconds
17:01 Connection Lost - 30th April 2014 - Duration - 40 seconds
20:03 Connection Issues - 02 May 2014 - Duration - 1 minutes
22:37 Connection Issues - 02 May 2014 - Duration - 20 seconds
16:37 Connection Lost - 03 May 2014
16:53 Connection Issues - 03 May 2014 - Duration - 20 seconds
18:05 Connection Lost - 03 May 2014
18:10 Connection Lost - 03 May 2014
18:15 Connection Lost - 03 May 2014
18:28 Connection Lost - 03 May 2014
23:49 Connection Lost - 03 May 2014
00:24 Connection Lost - 03 May 2014
00:48 Connection Lost - 03 May 2014
- Location
-
- Location
- Belfast
- Reviewing
- Sky
- Date
- 2021-07-10
- Comments
-
This company rips people off. You are tied into long contracts and they can raise they prices as they like during the contract. If you don’t want to pay, you get hit with a massive fee for leaving mid contract. Scam!!!
Internet mostly works fine, except when it doesn’t and Sky are hopeless at doing something about it.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.