Sky Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.
Recent Customer Ratings for Sky
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 13053 customer ratings since 2018-08-17 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
1618 Customer Reviews for Sky
| Reviewer | Location | Reviewing | Date | Ratings |
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Terrible. Just plain terrible. Stick with BT. Writing this using Sky. It took forever to even get to this page. |
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| Joshua | Sky | 2015-06-21 | ||
Absolutely appalled by the customer service. Been with the company 18-19 years had all the stuff and pay over the odds to have it. One month where we have asked for help and they have not even tried to help. Do not recommend. |
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| . | Sky | 2016-09-12 | ||
First thing to say about Sky is that, regardless of the problems we had, their customer service was top class. Their call center was also based in the UK which is a luxury BT can't seem to afford. |
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| "Roger" | Cumbria | Sky | 2016-05-30 | |
Appalling. I had broadband, well below the promised speed. By the time they did anything about it I had moved. Given a date for activation - nothing happened. I kept phoning and being given new dates - no change. Never use this company. |
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| A | Sky | 2015-06-03 | ||
i have been spammed through my personal email account and they decided to cut my email off completely. There is no way that i can send an mail now and get the emails which are very important at this time. can't believe it. They wont help me over the phone because i am not the bill payer which is fair enough is i wanted to cancel the package or something drastic like that but all i need is help on how to get my emails back up and running. The women on the phone sounded like she had no idea what was wrong with my email and half way through me telling her my problem she must have spotted it was a mans name as the account holder and asked for the account password so she didn't have to help me. |
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| a | a | Sky | 2014-12-12 | |
I have been in dispute with Sky since September, get passed from pillar to post to discuss and resolve the matter and still not got nowhere! A friend of mine had both sky and BT broadband and tv and advised that that they will not be renewing their contract with Sky! I can honestly now see why! Sky is only interested in Company satisfaction, not customer satisfaction. |
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| A Campbell | Warwickshire | Sky | 2017-01-08 | |
Very poor but cost loads |
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| A wilson | Cambridge | Sky | 2015-10-02 | |
My experience with SKY is consistently bad. The service has become progressively poor. I've had SKY broadband since 2012 and the service just seems to get worse and worse. They advertise that the speed is up to 17Mbps. I am scratching barely 2Mbps. A recent speed checked confirmed that my speed is 93% slower than what it should be. The exceptionally poor service began in March 2017. I contacted them and they said they would send me a new router. They made no mention that even though I've consistently paid for the service for 5 years without hiccup and the fault was on their part, that they would charge me for a new router. I've only discovered on 3rd August 2017 that they indeed charged me for something that was SKY's fault. Of course a new router didn't sort the problems out, namely the pedestrian broadband speed and a very poor phone line. This came to a head in May where I lost phone and broadband service for a week. Again, despite the fault with the service lay with SKY, they again in a very underhand manner made it a condition of sending an engineer round that I enter into a new contract with them, even though I was paying them for what I thought was pursuant to an existing contract. |
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| A.A. | Bromley | Sky | 2017-08-03 | |
Terrible. Was with BT and switched to sky because of price. Worst mistake ever. We hardly get a wireless connection. Sky fibre can't connect to mobiles. Try to contact them, wasted 3 hours and got nowhere |
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| Aadil | London | Sky | 2018-07-15 | |
Worst signal EVER. I would absolutely not recommend Sky to anyone. We literally have to sit on top of the router or within 5 meter radius if we want any wifi connection at all and even then it's slow and often disconnects. Absolutely shocking that such a reputable company could allow this after a very apparent dissatisfied collection of customers. Hate, hate, hate it! |
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| Aany | Sheffield | Sky | 2014-05-21 | |
pay for the sky's fibre package and still get terrible signal and speeds no matter how I'm connected |
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| Aaron | CROYDON | Sky | 2016-10-28 | |
When I first signed up to sky I applied for an account which included 6 months reduced broadband. For reasons out of my control this attempt failed. |
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| Aaron | London | Sky | 2016-02-20 | |
DO NOT PURCHASE SKY BROADBAND !! |
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| Aaron | Ealing | Sky | 2018-07-15 | |
Speed: Central manchester, 7Mb. I got better in a suburb of Leeds. |
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| Aaron Harrison | Manchester | Sky | 2014-10-17 | |
Very happy so far, even though sometimes the speed drops |
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| Abdul | London | Sky | 2016-05-28 | |
I've got a problem with my broadband I'm trying to call them 10 times for 10 month and they said you have to set up your Sky but still same problem what's the problem no signal for wi fi when you want to watch there any video you have to wait a few seconds connect and disconnect |
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| abed | London | Sky | 2017-07-30 | |
I have had appalling customer service from Sky, really disappointed having been a loyal customer since 2011. I have been taken advantage of with price increases for services I haven't signed up for. I have been made to pay twice the amount i originally agreed with increases every year relating to services (land-line and voice mail) i don't use or signed up for but they automatically rolled me into. Sky claims every price increase has been communicated to me because they have a dormant email from when I signed up. I am taking the matter to CISAS after a poor customer service to resolve the matter. |
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| Abraham | London | Sky | 2019-04-26 | |
Why I stayed with Sky for more than 3 years I have absolutely no idea. Their upload / download speed is a joke for the package you pay. And without hesitation or an apology, they upped their pricing an extra fiver a month without informing their customers! Sod that, I've left. I now pay 9.99 all in (inc line rental). I suggest others do the same and look elsewhere... |
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| AC | Yorkshire | Sky | 2017-03-28 | |
Broadband has had issues and I am stuck with ADSL. WATCH OUT FOR HIDDEN CHARGES. Sky seem to have a habit of 'giving' you free services that you may or may not need and then introducing charges for them without telling you. If you do sign up with Sky you should CHECK YOUR ONLINE BILL MONTHLY in case they are ripping you off! (I got stung for £4 a month hidden fees that I do not benefit from). |
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| Adam | London | Sky | 2018-04-09 | |
As i sit here writing a review on my phones Internet as it is more reliable than my sky 23mbps broadband i am confused. My date of installation went as planned and my broadband 10 days later but still havent got a reliable connection many of my evenings plans have ended in me cursing the sky (company). It has been 3 weeks now and still nobody seems to know or care about. Virgin must be loving it who has their number lolz. Also the 'engineer' decided where the phone line was going and installed it like a 5yr old. A massive waste of time. TURN BACK AND AVOID ALL THE STRESS |
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| Adam | Bradford | Sky | 2016-10-29 | |
ive just come off holiday and had a better internet connection! very poor download speeds and even worse when using sky tv because you have to download shows to watch them unlike virgin! the range on the wifi is the worst ive ever experienced! it dont reach my bedroom or my garden! in summery i wish i stayed with virgin, but the price was good so i thought it was worth a try.. i was wrong |
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| adam | birmingham | Sky | 2019-05-26 | |
Broadband is pants! I can never get over 4mbps! Up load speed is even worse! Are they deliberately slowing it down so we have to pay more for fibre optic?! On-line gaming is an absolute nightmare. I don't bother anymore! |
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| Adam | Braintree | Sky | 2017-08-30 | |
Sky is the worst company I be ever dealt with |
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| Adam | London | Sky | 2018-03-05 | |
Sky is day light robbery, Paid 24mb, we get around 11mbps. Wouldn't be so bad if its not a daily struggle to actually use it... shuts down completely on a daily basis, Ring the company you say? "Unplug Router wait x amount of seconds and plug back in that will solve the problem" *phone down* guess what... never works... NEVER. I want to Download somethings? have you got 3 days to wait? I wish that was an over exaggeration... I am not one for complaining and leaving reviews but I am at the end of my tether with the company now... Virgin media here we come... |
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| Adam | Doncaster | Sky | 2019-01-28 | |
we have been with sky for over three years all sorts of stuff happening : |
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| adam | leeds | Sky | 2014-02-21 | |
Sky should be put on watchdog for the nightmare they put you through. Been with them for a year now, after switching from my partner's account to mine in order to get a 'new customer' discount. Little did we know this move would cost us 3 weeks of no broadband and no phone whilst waiting for a new phone line which by the way, was already in the flat. What makes this worse is that we were advised to go down this route by a sky salesman in Bury! Fast forward to January this year, a time until which our broadband was mediocre at best. Websites loading in over 10 seconds and just stodgy speed was the norm. So, mid-January everything turned for the worse. Broadband stopped working and the phone line kept cutting out. We are in March now and 3 engineer visits later, still no happier. Last time I phoned up and asked for an engineer for the umpteenth time, they said they couldn't send anybody out until a long-standing line test was done. I insisted I had had engineers in the past few weeks without that test so I couldn't see the obstacles in them dispatching somebody out again. No avail. Kept fobbing me off with their courses of action and other nonsense. My internet is cutting out every minute and i lose phone conversations mid-way because the line goes dead. As soon as my contract is up, I'm out of this disastrous contract, needless to say. |
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| Adelina | Manchester | Sky | 2015-03-05 | |
So bad we couldn't even open an account with them due to their website not working properly! Wanted the free £100 prepaid mastercard offer from them so went online, put details in then message appeared saying unfortunately they couldn't get any installation dates please call our sales advisors (wtf!!!) so we phoned them they said they could open an account over phone but that the £100 offer was online only. I said I'm not being conned into doing it over ohone and losing the offer so tried again online, but on laptop. Same error message again, so went on live chat, they said to try different browser such as google chrome, spent time downloading it then entered details AGAIN. Guess what, same message. Contacted different live chat operator, told tgem situation, they said to try firefox. Downloaded it, tried again, wasted more time putting details in again. Same crappy message. |
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| Adey mcr | Manchester | Sky | 2016-09-04 | |
Got an appointment in 2 weeks time, the engenier will come any time between 1 till 6pm, asked a day off at work to be here. The egeneir shows up check the house around, check the front of the house, and decided that he cannot do the job cause he has not brought the cable that he needs or the ladder. Call Sky and they said that we will have to wait 4 more days to get a chance to get another appointment for the next 3 weeks. Like seriously? |
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| Adrian | Wansted | Sky | 2017-09-18 | |
We have moved home and it took 3 weeks to provision another line but that might have been BT rather than Sky. When the arrived the broadband did not work. According to the customer service, it was due to the fault on the line. Customer service said that the engineer will come within 5 working days. 45 minutes later, the engineer had fixed the line!!! :-) WELL DONE!!! |
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| Adrian Ferulik | Watford | Sky | 2017-06-17 | |
It's been the first time my partner and I decided to order a TV and broadband as we were moving to our new flat. We have booked the installation 2 weeks before we actually move in so everything's set up before our arrival. The engineer came only with the sky box and said that the broadband with router will follow. Obviously to book another day off work my other half called them to confirm the next day he should be expecting the engineer. To our surprise our order didn't include the broadband at all even though it has been confirmed a week before the installation was to take place. I've spent hours on the phone talking to them about sorting this out. The consultant was rude enough to even laugh in my face saying that I've obviously known that broadband hasn't been ordered. After cancellation and filing a complaint I was promised to be given a refund for the installation. It has been 2 weeks since then money still isn't on my account and I ended up being given misleading information from both sky customer service and the av uk engineers. Absolutely poorly customer service, total chaos and miscommunication in the company, not worth the time or money. Avoid at all costs! |
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| Agnieszka | Harlow | Sky | 2014-10-04 | |
Many calls to them! |
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| AHMAD | BIRMINGHAM | Sky | 2017-11-08 | |
Consistently poor broadband speed which drops out at a moments notice. Highest speed I've ever seen is 3mbps, but I am consistently on 1mbps or less. |
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| Ajs | Manchestet | Sky | 2018-02-28 | |
Hi, |
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| Akvile | Sidcup | Sky | 2019-05-01 | |
Utter Sh**. Sorry for my language but I'm very frustrated!. I had no idea I wash't the only one who had dropped internet. To make things even worse there customer service is just as bad. My internet has been going off short periods of times. Sometimes 10 times in 5 minutes.for 8-9 months straight. Now I have chosen to cancel. Customer service of sky just use " we will send an engineer to fix it" for all problems. Sky have a record of how many times a day my internet has dropped. Sky don't even bother calling back or checking up on us to see how were dealing with there problem!. It's shocking how they loop calls and waste your time. nothing has been done about my internet and every time i call its the exact same words over and over again. I suggest to anyone don't go near sky broadband!!!!. If you want to stress yourself out go ahead!. Its been another 2 weeks and I can believe we will have to call again, tho this will be our last call as I will definentely cancel and go for virgin media broadband . |
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| Aky | Glasgow | Sky | 2014-10-31 | |
sky has to be the worst broadband iv ever come across, im supposed to be on !8mb broadband, for the last 6 months iv have been getting speeds of between 0.2mbps to 5.0mbps. absolutely terrible service,. i have just ordered virgin vivid 200mbps so in 2 weeks time i will be cancelling this so called broadband with sky and good riddance. |
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| Al | Liverpool | Sky | 2016-03-17 | |
I think Sky is the worst provider ever.They have not fixed my broadband problem. They send engineers who do not know how to fix things. They dont communicate to the engineers beforehand what kind of problem the client has. You have to wait ages to talk to an agent on the phone. What a horrible service!!!! |
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| Alaa | Sky | 2016-11-12 | ||
broadband speed is pathetically poor and can't be rated |
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| alan | Southampton | Sky | 2018-02-20 | |
Been a Sky customer for over 12yrs and always found the service to be pretty good, well that was until I started getting problems with my broadband. The connection has been dropping for 2 months and I've been on the phone so many times to their "Technical Team" to try and get the problem resolved but I'd just be as well banging my head off a wall as I'm getting no where with them. They keep telling me the drops are due to my wifi connection even though I get the same drops running a ping tests from their router which rules out the wifi. One of their team who's name is Simon suggested I upgrade to fibre to fix the problem. I told him how about fixing the service I'm already paying for!!!! Anyway long story short, after 2 months of getting no where and 3 routers later I've finally given up and moved to plusnet as I can't stand dealing with idiots who haven't got a clue how to fix a service they offer. Looks like I'm not the only one frustrated with Sky broadband as it seems to be a common theme throught out these types of forums. |
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| Alan | Scotland | Sky | 2015-04-18 | |
Hovers around less then 1 meg. 90ms ping cuts out at least once a day. Got a cheek calling it broadband. It's not the 90s anymore sky get with it. You have a lot of catching up to do to even lag behind virgin. Just made my last payment and it's back to virgin for good |
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| Alan | Liverpool | Sky | 2015-07-05 | |
On Sky Fibre using the black SR102 hub on a 40MB subsription. Using a wired connection I get 39mb, but the wireless part of the hub is worse than useless I often get 1 - 2MB if I'm luck I might get 5mb down on a good day. Having researched the issue lots of people are having the same issue. From what I can make out there is interferance issue with the power supply and the wireless antenna. Long with sky using old technology in the hub adds to the problem. I would not recommend sky fibre until they sort out their routers |
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| Alan | Kingston | Sky | 2015-07-31 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
