Sky Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 19907 customer ratings since 2017-12-15 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1489 Customer Reviews for Sky

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Reviewer Location Reviewing Date Ratings
Terrible. Just plain terrible. Stick with BT. Writing this using Sky. It took forever to even get to this page.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Absolutely appalled by the customer service. Been with the company 18-19 years had all the stuff and pay over the odds to have it. One month where we have asked for help and they have not even tried to help. Do not recommend.
  • Speed
    4 stars
  • Reliability
    3 stars
Sky  
First thing to say about Sky is that, regardless of the problems we had, their customer service was top class. Their call center was also based in the UK which is a luxury BT can't seem to afford.

However, the product itself was bad. No, scratch that - it was VERY bad. We don't get "super fast" broadband in Cumbria anyway, but as I work from home I need a reliable, usable download speed - 3 Mbps or above is usually fine for me to do what I need to do online. We had been with BT for about a year and we'd been getting between 5 and 7 Mbps so I was happy with that, but when BT came up for renewal, the price for phone plus broadband was essentially the same as the price at Sky for phone, broadband, and Sky TV, so we decided to switch.

Sky's salespeople assured me that the speed was purely determined by the infrastructure in my area - i.e. the cabling, telephone exchange, etc. and that therefore I should expect to see a similar speed after the switchover. Sky's website offered a more conservative estimate of between 2 and 6 Mbps for my postcode, but after the reassurance I was happy to proceed.

We switched from our BT router to the Sky router around 6:00pm on the date of the switch over and immediately noticed a difference in speed - it was SO much slower. It remained painfully slow all evening, even past midnight into the small hours so I don't buy this "peak times" nonsense.

We'd gone from getting 6 Mbps on BT earlier that same day to getting 0.3 Mbps from Sky in the evening - a drop of 95% of our broadband speed.

0.3 Mbps is about what we've averaged in the evenings since. The speed starts to drop around 4:30pm, and by 6:00pm it's like using dial-up. I need to be accessible for work, it's part of my work contract that I'm available to jump on and sort out any issues that arise in the evenings and Sky broadband makes it impossible for me to complete my job.

The speed falls well below even their lowest prediction. I have spoken with Sky about it, and their very nice customer service rep ran a bunch of line tests and so on to make sure everything was configured correctly. She was then straight and honest with me and told me that there's nothing they can do, and that the only way we'd be able to get back to the speed we'd been enjoying would be to switch back to BT.

So that's what we've done and our contract with Sky for phone and broadband has been cancelled. If you're looking for a basic service and don't mind using it at off-peak times (like during the day) maybe Sky broadband wouldn't be a bad option. But if you want to be able to use your internet connection in the evening or at weekends, you're really better off looking elsewhere because Sky, by their own admission, simply do not have the equipment to keep you online at anything like an acceptable speed. I'm very disappointed with Sky's product, though I am grateful for their honest customer service advice.

Strongly not recommended.
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Cumbria Sky  
Appalling. I had broadband, well below the promised speed. By the time they did anything about it I had moved. Given a date for activation - nothing happened. I kept phoning and being given new dates - no change. Never use this company.
Sky  
i have been spammed through my personal email account and they decided to cut my email off completely. There is no way that i can send an mail now and get the emails which are very important at this time. can't believe it. They wont help me over the phone because i am not the bill payer which is fair enough is i wanted to cancel the package or something drastic like that but all i need is help on how to get my emails back up and running. The women on the phone sounded like she had no idea what was wrong with my email and half way through me telling her my problem she must have spotted it was a mans name as the account holder and asked for the account password so she didn't have to help me.
JOKE. wouldn't recommend at all infact what an awful service i will be setting up a new email and getting my package cancelled.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
a Sky  
I have been in dispute with Sky since September, get passed from pillar to post to discuss and resolve the matter and still not got nowhere! A friend of mine had both sky and BT broadband and tv and advised that that they will not be renewing their contract with Sky! I can honestly now see why! Sky is only interested in Company satisfaction, not customer satisfaction.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Warwickshire Sky  
Very poor but cost loads
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge Sky  
My experience with SKY is consistently bad. The service has become progressively poor. I've had SKY broadband since 2012 and the service just seems to get worse and worse. They advertise that the speed is up to 17Mbps. I am scratching barely 2Mbps. A recent speed checked confirmed that my speed is 93% slower than what it should be. The exceptionally poor service began in March 2017. I contacted them and they said they would send me a new router. They made no mention that even though I've consistently paid for the service for 5 years without hiccup and the fault was on their part, that they would charge me for a new router. I've only discovered on 3rd August 2017 that they indeed charged me for something that was SKY's fault. Of course a new router didn't sort the problems out, namely the pedestrian broadband speed and a very poor phone line. This came to a head in May where I lost phone and broadband service for a week. Again, despite the fault with the service lay with SKY, they again in a very underhand manner made it a condition of sending an engineer round that I enter into a new contract with them, even though I was paying them for what I thought was pursuant to an existing contract.
I have tried to contact their customer service team by phone and was left hanging for nearly 40 mins without an agent answering. Quite frankly, SKY's level of customer service is quite appalling. I am sick and tired of their surreptitious and disgusting practices and their underhand tactics in extorting money out of their loyal customers. I am on the verge of getting rid of them and going with an alternative provider. I am a very dissatisfied customer.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  
Terrible. Was with BT and switched to sky because of price. Worst mistake ever. We hardly get a wireless connection. Sky fibre can't connect to mobiles. Try to contact them, wasted 3 hours and got nowhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
London Sky  
Worst signal EVER. I would absolutely not recommend Sky to anyone. We literally have to sit on top of the router or within 5 meter radius if we want any wifi connection at all and even then it's slow and often disconnects. Absolutely shocking that such a reputable company could allow this after a very apparent dissatisfied collection of customers. Hate, hate, hate it!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Sky  
pay for the sky's fibre package and still get terrible signal and speeds no matter how I'm connected
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
CROYDON Sky  
When I first signed up to sky I applied for an account which included 6 months reduced broadband. For reasons out of my control this attempt failed.
I then received a phone call offering me what the operator said was basically the same package. Amongst all the jargon I failed to catch the part where she would tell me that the 6 months reduced broadband would not be included. By the time I noticed this, I was signed into a 12 month contract.
At the end of the 12 month contract, I received no notification that my contract was ending and so i could apply for a new service. Instead I was placed on a rolling contract.
At the time on the phone, the operator also offered me free weekend calls, I said "I wasn't planning to use a landline phone anyway." I was told, "well it doesn't matter because it comes free, so you may as well have it". after 12months however this service became a service i was paying for.
I received no notification of this fact either.
Partly my own ignorance and lack of organisation and partly I believe the misinformation and smoke and mirrors of the sky sales team, leads me to write this review and warn others of the consequences of signing up for broadband with sky.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
DO NOT PURCHASE SKY BROADBAND !!
I was a sky customer for 18months I lost count of the amount of calls I made to their customer fault line !
I would spend on avarge 1 hr each time talking to them and despite dealing with some very polite agents I never had a working full servis from sky .
I would ring on a weekly basis I had hubs 'sockets ' leads 'changed on more than one occasion but still constant problems '
I live in a one bedroom flat and never had a signal strong enough even to connect my phone to 10 feet away
Never offered any form of compensation just more bull !!!
I only wish I had read the reviews before
You would think sky would offer a better servis rather than misleading their customers with constant lies about how all their other customers are happy
Total rubbish looking at the reviews
AVOID AVOID AVOID !!!!
Ealing Sky  
Speed: Central manchester, 7Mb. I got better in a suburb of Leeds.

Reliability: Poor, the circuit stays up, but frequently fails to provide any Internet connectivity.

Customer Service: The CS department will not raise a fault or speak to me, despite me being a named user on the account. The original account holder has left the property and is no longer in contact, so I cannot raise faults. They would rather me cancel my direct debit and close the account than help. Poor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Very happy so far, even though sometimes the speed drops
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
London Sky  
I've got a problem with my broadband I'm trying to call them 10 times for 10 month and they said you have to set up your Sky but still same problem what's the problem no signal for wi fi when you want to watch there any video you have to wait a few seconds connect and disconnect
when I have signal the same problem
  • Satisfaction
    1 star
London Sky  
Why I stayed with Sky for more than 3 years I have absolutely no idea. Their upload / download speed is a joke for the package you pay. And without hesitation or an apology, they upped their pricing an extra fiver a month without informing their customers! Sod that, I've left. I now pay 9.99 all in (inc line rental). I suggest others do the same and look elsewhere...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Yorkshire Sky  
Broadband has had issues and I am stuck with ADSL. WATCH OUT FOR HIDDEN CHARGES. Sky seem to have a habit of 'giving' you free services that you may or may not need and then introducing charges for them without telling you. If you do sign up with Sky you should CHECK YOUR ONLINE BILL MONTHLY in case they are ripping you off! (I got stung for £4 a month hidden fees that I do not benefit from).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Sky  
As i sit here writing a review on my phones Internet as it is more reliable than my sky 23mbps broadband i am confused. My date of installation went as planned and my broadband 10 days later but still havent got a reliable connection many of my evenings plans have ended in me cursing the sky (company). It has been 3 weeks now and still nobody seems to know or care about. Virgin must be loving it who has their number lolz. Also the 'engineer' decided where the phone line was going and installed it like a 5yr old. A massive waste of time. TURN BACK AND AVOID ALL THE STRESS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
Broadband is pants! I can never get over 4mbps! Up load speed is even worse! Are they deliberately slowing it down so we have to pay more for fibre optic?! On-line gaming is an absolute nightmare. I don't bother anymore!
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Braintree Sky  
Sky is the worst company I be ever dealt with
I wish I can give them 0 for everything.
I’m not happy with anything at all even customer service is really bad. Overall I don’t recommend to anybody,think twice before u join them
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
we have been with sky for over three years all sorts of stuff happening :
- be careful they are only maintain sky box and router up to a year afterwards its up to you to fix them or 100 pounds for an engineer visit they will always tell you it is your fault so you need to pay
- they wont send engineer to check the line if your internet is bad just tell you on the screen it looks ok and if you insist on engineer coming 100 pounds a visit
- regular internet speed adversed up to 16 Mb NO YOU CANT GET MORE THAN 5.5Mb as routers they give to costumers will only do 5.5 (factory setting)
and the best you are not allowed better router its said in contract and if they catch you using one they can end contract with you but you still need to pay up to a year services or go to court
- fibre optic fast? no well it is when it works as I speak 2.6Mb
on average 8-9 they promise 15 but that's rare only when you get lucky there is a wave coming your way
- try terminate contract with them that is where it really starts 6 days an hour and a half each day on the phone and it is still not done ( we have done over 3 years with them so its not like we are cancelling early.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
leeds Sky  
Sky should be put on watchdog for the nightmare they put you through. Been with them for a year now, after switching from my partner's account to mine in order to get a 'new customer' discount. Little did we know this move would cost us 3 weeks of no broadband and no phone whilst waiting for a new phone line which by the way, was already in the flat. What makes this worse is that we were advised to go down this route by a sky salesman in Bury! Fast forward to January this year, a time until which our broadband was mediocre at best. Websites loading in over 10 seconds and just stodgy speed was the norm. So, mid-January everything turned for the worse. Broadband stopped working and the phone line kept cutting out. We are in March now and 3 engineer visits later, still no happier. Last time I phoned up and asked for an engineer for the umpteenth time, they said they couldn't send anybody out until a long-standing line test was done. I insisted I had had engineers in the past few weeks without that test so I couldn't see the obstacles in them dispatching somebody out again. No avail. Kept fobbing me off with their courses of action and other nonsense. My internet is cutting out every minute and i lose phone conversations mid-way because the line goes dead. As soon as my contract is up, I'm out of this disastrous contract, needless to say.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Manchester Sky  
So bad we couldn't even open an account with them due to their website not working properly! Wanted the free £100 prepaid mastercard offer from them so went online, put details in then message appeared saying unfortunately they couldn't get any installation dates please call our sales advisors (wtf!!!) so we phoned them they said they could open an account over phone but that the £100 offer was online only. I said I'm not being conned into doing it over ohone and losing the offer so tried again online, but on laptop. Same error message again, so went on live chat, they said to try different browser such as google chrome, spent time downloading it then entered details AGAIN. Guess what, same message. Contacted different live chat operator, told tgem situation, they said to try firefox. Downloaded it, tried again, wasted more time putting details in again. Same crappy message.
I can only guess that either their website is rubbish and their staff are clueless, OR they are steering people away from an offer they don't want to honour, by getting people to sign up over the phone.
If they're this bad BEFORE you sign up, how bad are they AFTER opening an account with them???
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Got an appointment in 2 weeks time, the engenier will come any time between 1 till 6pm, asked a day off at work to be here. The egeneir shows up check the house around, check the front of the house, and decided that he cannot do the job cause he has not brought the cable that he needs or the ladder. Call Sky and they said that we will have to wait 4 more days to get a chance to get another appointment for the next 3 weeks. Like seriously?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wansted Sky  
We have moved home and it took 3 weeks to provision another line but that might have been BT rather than Sky. When the arrived the broadband did not work. According to the customer service, it was due to the fault on the line. Customer service said that the engineer will come within 5 working days. 45 minutes later, the engineer had fixed the line!!! :-) WELL DONE!!!
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Watford Sky  
It's been the first time my partner and I decided to order a TV and broadband as we were moving to our new flat. We have booked the installation 2 weeks before we actually move in so everything's set up before our arrival. The engineer came only with the sky box and said that the broadband with router will follow. Obviously to book another day off work my other half called them to confirm the next day he should be expecting the engineer. To our surprise our order didn't include the broadband at all even though it has been confirmed a week before the installation was to take place. I've spent hours on the phone talking to them about sorting this out. The consultant was rude enough to even laugh in my face saying that I've obviously known that broadband hasn't been ordered. After cancellation and filing a complaint I was promised to be given a refund for the installation. It has been 2 weeks since then money still isn't on my account and I ended up being given misleading information from both sky customer service and the av uk engineers. Absolutely poorly customer service, total chaos and miscommunication in the company, not worth the time or money. Avoid at all costs!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Harlow Sky  
Many calls to them!

I got an engineer appointment to fix my problem, no one came and then the customer service told me that the speed is maximum which not reached 6.

I have cancelled the contract with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
BIRMINGHAM Sky  
Consistently poor broadband speed which drops out at a moments notice. Highest speed I've ever seen is 3mbps, but I am consistently on 1mbps or less.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchestet Sky  
Utter Sh**. Sorry for my language but I'm very frustrated!. I had no idea I wash't the only one who had dropped internet. To make things even worse there customer service is just as bad. My internet has been going off short periods of times. Sometimes 10 times in 5 minutes.for 8-9 months straight. Now I have chosen to cancel. Customer service of sky just use " we will send an engineer to fix it" for all problems. Sky have a record of how many times a day my internet has dropped. Sky don't even bother calling back or checking up on us to see how were dealing with there problem!. It's shocking how they loop calls and waste your time. nothing has been done about my internet and every time i call its the exact same words over and over again. I suggest to anyone don't go near sky broadband!!!!. If you want to stress yourself out go ahead!. Its been another 2 weeks and I can believe we will have to call again, tho this will be our last call as I will definentely cancel and go for virgin media broadband .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
sky has to be the worst broadband iv ever come across, im supposed to be on !8mb broadband, for the last 6 months iv have been getting speeds of between 0.2mbps to 5.0mbps. absolutely terrible service,. i have just ordered virgin vivid 200mbps so in 2 weeks time i will be cancelling this so called broadband with sky and good riddance.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Sky  
I think Sky is the worst provider ever.They have not fixed my broadband problem. They send engineers who do not know how to fix things. They dont communicate to the engineers beforehand what kind of problem the client has. You have to wait ages to talk to an agent on the phone. What a horrible service!!!!
Sky  
broadband speed is pathetically poor and can't be rated
Southampton Sky  
Been a Sky customer for over 12yrs and always found the service to be pretty good, well that was until I started getting problems with my broadband. The connection has been dropping for 2 months and I've been on the phone so many times to their "Technical Team" to try and get the problem resolved but I'd just be as well banging my head off a wall as I'm getting no where with them. They keep telling me the drops are due to my wifi connection even though I get the same drops running a ping tests from their router which rules out the wifi. One of their team who's name is Simon suggested I upgrade to fibre to fix the problem. I told him how about fixing the service I'm already paying for!!!! Anyway long story short, after 2 months of getting no where and 3 routers later I've finally given up and moved to plusnet as I can't stand dealing with idiots who haven't got a clue how to fix a service they offer. Looks like I'm not the only one frustrated with Sky broadband as it seems to be a common theme throught out these types of forums.
Scotland Sky  
Hovers around less then 1 meg. 90ms ping cuts out at least once a day. Got a cheek calling it broadband. It's not the 90s anymore sky get with it. You have a lot of catching up to do to even lag behind virgin. Just made my last payment and it's back to virgin for good
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Sky  
On Sky Fibre using the black SR102 hub on a 40MB subsription. Using a wired connection I get 39mb, but the wireless part of the hub is worse than useless I often get 1 - 2MB if I'm luck I might get 5mb down on a good day. Having researched the issue lots of people are having the same issue. From what I can make out there is interferance issue with the power supply and the wireless antenna. Long with sky using old technology in the hub adds to the problem. I would not recommend sky fibre until they sort out their routers
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Kingston Sky  
total rubbish i am on the unlimited downloads and 20mb speed, i am getting lest them half a mb .42mb
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
liverpool Sky  
After a few years satisfactory service and an excellent connection and download speed I am now faced with a pathetic 2-3 megs. A male service chap insisted that I check all my home phones despite my telling him that they were all disconnected and that I had been running my router via a filter direct to my master BT box; that I had changed cables and filter. the surly response from him "listen to me....". He expected me to repeat my test, using a mobile for him to call back. I had no mobile at hand so I gave up,told him I would seek another server.
Clearly Sky or BT had a restriction on download speed and I'm faced with a hesitant connection and a slow service for the princely sum of £15 per month.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
My broadband speed is measured at under 2.0 mb and cannot handle more than 1 item in use at the same time
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Keighley Sky  
I would reliability no star but the settings done allow for it
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Elgin Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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