1,446 Customer Reviews over 145 pages
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- Location
- ammanford
- Reviewing
- Shell Energy
- Date
- 2022-10-27
- Location
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- Location
- North East
- Reviewing
- Shell Energy
- Date
- 2022-10-27
- Comments
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I am sending this review on behalf of my Father in Law WHO is 90 YEARS OF AGE, he has never had broadband in all his long life, he had a post office phone which was ta k over by shell, he decided to have his phone removed as he never used it,shell are now sending him threatening letters demanding that he must return their router ( which he never had) now they are saying that they will remove £35 from his account (ILLEGAL) because he hasn't returned this item that he has never had.
We have rang them 3 times and they AGREE that they have never supplied broadband to his property, but yet these threating letters STILL turn up.
What a disgusting company and if they carry on in this matter we shall not hesitate to SUE them.
- Location
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- Location
- STEVENAGE
- Reviewing
- Shell Energy
- Date
- 2022-10-27
- Comments
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The worst company I've ever dealt with. Avoid at all costs. I'll be switching providers and cancelling my direct debit with immediate effect
- Location
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- Location
- lanarkshire
- Reviewing
- Shell Energy
- Date
- 2022-10-27
- Comments
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Lost my phone line last Saturday, broadband had also been very unstable prior to that. Called up and wa given option of callback. They returned the call a couple of hours later but hung up as soon as I answered. Sent them an email, and have been emailing every day since with zero response.
- Location
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- Location
- St. Helens
- Reviewing
- Shell Energy
- Date
- 2022-10-26
- Comments
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Terrible Service for just about everything! Experience frequent "drop-outs" and very slow speeds.Intetnet radio disconnects.Extremely bad customer service. Take far too long answering calls only to be disconnected. Unable to view bills and make amendments FOR MONTHS. Definitely not recommended even at their competitive prices.
- Location
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- Location
- Bangor, Co. Down
- Reviewing
- Shell Energy
- Date
- 2022-10-25
- Comments
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Shocking customer service bills wrong,
my account on the website always says the site is under maintenance, customer services closed at 7.00pm even though they say they are open until 8pm. I talked to 3 agents today who could still not solve my overcharged bills. I want out so will pay the leaving charge. Stay clear of this lot!
- Location
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- Location
- Worcesterwr4
- Reviewing
- Shell Energy
- Date
- 2022-10-25
- Location
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- Location
- Coventry
- Reviewing
- Shell Energy
- Date
- 2022-10-24
- Comments
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This bunch of incompetent, inept idiots took over my fathers broadband from the Post Office. Due to illness in July I cancelled his contract and was told that 13 days of his monthly fee would be reimbursed STILL NOT RECEIVED. A month later they reopened his account and took £40, raised the issue with them, guess what STILL NO REFUND. On 4 occasions I have requested a returns label to send their router back, guess what NO RETURNS LABEL SENT. They have now charged £35 for the router, which I couldn’t return as they do not have the capacity to do something as simple as send out a returns label. Look for a bunch of incompetent cowboys to provide your broad back, they’ll still be better than Shell.
- Location
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- Location
- Romford
- Reviewing
- Shell Energy
- Date
- 2022-10-24
- Location
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- Location
- Easington
- Reviewing
- Shell Energy
- Date
- 2022-10-24
- Comments
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Where to start, after having no internet for a week I eventually managed to speak to Shell Energy broadband. On hold for over 40 minutes until I spoke to someone. They advised they would send an engineer out and I would get a text and I had to make sure someone was in between those times or I would be changed £65. My partner has took a day unpaid from work to sit in for an 8-1 appointment only for nobody to turn up, no text to say why, no call. Another 40 minute phonecall later and we have been told their "latest update" is that it could be anytime today or tomorrow. We werent told this until we rang. The customer service is shocking, the service is even worse and I will be leaving as soon as my contract is up. AVOID SHELL ENERGY BROADBAND AT ALL COSTS.
- Location
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