Quickline Home Broadband Reviews

Brilliant when it worked. Problems started in March, frequent no connection. Numerous engineer visits with all equipment in home now replaced. Last week has been worse than ever, off more than on. Internal equipment says no optical signal being received in the home. This suggests problem lies outside my home. Engineers have done zero external checks at my home or nearby. Just replacing internal equipment is not really doing "proper" checks. Been off right now for 4.5 hours - no internet, no tv, no telephone, no alarm, no cctv. Quickline have given up ! They have agreed to terminate my contract penalty free and 30 day notice period fee free. Whilst this is a good gesture, I would prefer a reliable service from a trustworty company.

Awful service from customer service to broadband quality. Communication is shocking, you feel that you are at the bottom of a pile if there is an issue because they don’t contact you m, when they do it’s just an apology for not getting back to you!! In the end I cancelled my contract with them. I can only imagine once you are out of the agreed time to cancel the contract for free, you will have no hope. They installed cables from front to back of my house that looks like whoever installed them was having a bad day, they were not level, they pulled the existing telecom cover off the wall to get at the wires and didn’t put it back properly and the quickline cable they just pushed behind the cover where rain water could get it, real shoddy work. When I complained they didn’t even offer for the damage to be repaired or remove the cables they put up. Avoid at all costs.

Owen.. excellent service brilliant very perfesional and polite very pleased with the work he carried out today.

Please be very careful signing up to this company. When things go wrong, they are terrible and their lack of customer concerns is rather shocking. I am registered with them as a 'Vunerable customer' and I was made so many promises and assurances how I would be prioritised if there was ever a problem. I have a rural address and the mobile signal often fails ... But, Quickline, so it transpires, think it acceptable that I'm now to be left without an Internet connection for at least 9 days. (That's working on the assumption they will turn up this time)? They informed me that I had an engineer's appointment for today Thursday 18th April. They didn't turn up! I have now been informed they will now try on Monday 22nd April My Internet went down on the 13th! Today, when I finally got through to customer services and reminded them that I am a registered vulnerable customer who had been promised to be prioritised, they simply replied, had I not been a vulnerable customer I would have been waiting much longer for repairs! So let that sink in! If you have no worries being without the Internet for a couple of weeks if or when it goes down, then this company may be for you? Thankfully, I decided to road test all their fantastic pre-sale promises and only signed up to the rolling monthly contract. Phew, thank goodness for that.

The 5G service is a big improvement on the BT provided broadband, but it has been very unreliable. The local router is generally OK and the fault seems to be a recurring problem within the Quickline network. It is often down for several hours before they fix it.

Currently in week 11. Service been off 5 time (listed support tickets) average of one day every 2 weeks plus other shorter random stop starts! One of the outages they booked a call out in excess of 2 weeks earliest call out! Support tickets get very slow response approximately 24 hours on week days has been the fastest response. Can this be considered an appropriate service?

After 3 weeks of really good service my internet dropped out completely. Paul and Russ came today to sort it out. The cause proved to be elusive, but they stuck with what was beginning to look like an unsolvable problem until they did solve it! Graet work fellahs!

Luke service engineer came out installed unit good at his job and very perlite

Avoid this shoddy company, had an install booked in for 5 weeks and on the day of install at 2pm phone to say installers van has broken down. (Laughable) Had a feeling this would happen reading some of the other reviews. Really annoyed as I had taken the day off work for this and for them to not let me know until 2pm is disgusting. They don’t even give you a rough time of arrival and expect you to sit in all day for them, (stupid) Update to your reply: That reply is as weak as the excuse you gave to me for wasting my time today. I don’t believe you at all and I hope people reading this will avoid you. You don’t have the decency to email me to resolve the problem, bad service

They have been terrible for the past months. Very slow internet, lack of communication within the company and general idiocy, and we have been left with no internet on the first day back to school/university/work, which is all done online at the moment because of the pandemic. Avoid quickline wherever possible.

Not a great service from this company. For reasons best known to themselves technical issues have reduced broadband speeds to less than 1mbs. Despite raising this with the company, their support, managers, accounts etc, weeks later, still no action, apology or fix. Its made working and watching streaming services useless. I might as well be on dial up.