1,366 Customer Reviews over 35 pages
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- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2015-12-29
- Comments
-
AVOID , TOTALLY USELESS , Was told 1.4 mbhs was good for my area , when in fact it was 0.3 , went to cancel and told to pay over £200 to end early for a service. Haven't received .
- Location
-
- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2019-08-27
- Comments
-
I have had post office broadband for just over a week. How they can offer broadband at such low speeds I don’t know!! I have never had internet like it in my life. I cannot use Netflix and it takes ages to load pages on the laptop/phone. We have a 3 bedroom semi and cannot use WiFi upstairs. It is ridiculous. I called the customer service team and I was told I was getting 2mbps download speed, I have done a speed test every day and the highest I have got is 0.6mbps? The lowest being 0.07mbps! I have agreed to switch to fibre broadband with them with the promise of getting around 30mbps speed! The customer service was good though to be fair and they have put a £75 credit on my account so I won’t have to pay for 3 months. I’m due to switch to fibre in another week so let’s see if that lives up to standard! I do not recommend standard broadband with them at all!!! Avoid
- Location
-
- Location
- lancashire
- Reviewing
- Post Office
- Date
- 2019-09-24
- Comments
-
Haven't had such a poor internet service since the old dial up modem days. Incompetent installation. 3 weeks without internet. Customer Services attempt to pass the blame elsewhere even when you have evidence to the contrary. Can't wait to change providers.
- Location
-
- Location
- Landford, Salisbury
- Reviewing
- Post Office
- Date
- 2015-10-13
- Comments
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Moved from BT to Post Office and found my download speed very low. Any video and audio was constantly re-buffering. Helpdesk were polite and tried lots of things but it was obvious that servers are overloaded which meant speeds plummet at peak times. They didn't argue much when I said I was leaving after only 6 weeks which indicates they are aware of the issues ?
- Location
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- Location
- Laugharne Carmarthen
- Reviewing
- Post Office
- Date
- 2017-07-15
- Comments
-
Never worked from day 1. Phone too crackly to use, internet never came on due to fault which they said was faulty routers (2!). Now they won't even answer my emails and trying to get 2 months bills off me through debt collection agency! Turns out I had a simple fault outside my property which BT found within minutes! Avoid them like the plague!
- Location
-
- Location
- LAUNCESTON
- Reviewing
- Post Office
- Date
- 2021-03-23
- Location
-
- Location
- Law village
- Reviewing
- Post Office
- Date
- 2021-12-17
- Comments
-
This broadband service is a joke always cutting off and on speed are slower than a sloth costomer service also very bad can't help there customers out lost my bank card had to cancel it till new one came they cut service of I paid the same day 10 in the morning and iv to wait 48 hours till I'm reconnected its an absolute joke of a company
- Location
-
- Location
- le18 1ea
- Reviewing
- Post Office
- Date
- 2017-09-03
- Comments
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not sure of download reliability, was transfered due to fuel broadband withdrawal of service.
- Location
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- Location
- Leatherhead
- Reviewing
- Post Office
- Date
- 2016-07-23
- Comments
-
Goes down 30+ times a day. Customer service failed to reply to complaint. Telephoned them and got a recorded message they are experiencing high calls, call back, then the call cuts off. The product is sub standard, the customer service non existence. I will never endorse anything the post offers offers again. They really do not give a damp.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2018-10-19
- Comments
-
Broadband constantly cuts out, showing only a red flashing light. Told to change filter still no improvement. Your lucky if the internet works in a different room to where the router is. When speaking to the customer services team for a second time they told me I had cancelled my account and then changed their story to me changing address, neither is true and when speaking about cancelling my account there was multiple attempts at guilt tripping me into staying. Appalling customer service.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2017-08-09
- Comments
-
Do not waist your money on them !!!. Terrable company to deal with. And lie to you constantly. The staff are totally us. And broadband is super slow and drops connection all the time. Save your money. Stay away
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2018-09-13
- Comments
-
Worst company ever, they said they would be able to take over my phone line from my old address so I would be able to keep my old number. 5 days later I still don't have my old number, called them up, they said they didn't have any record of this, then i was passed to another department called "Special Care Team" that then told me I had cancelled my services with Sky at my old address, this is why I couldn't keep my old number. This was utter rubbish as the old number was still live at old address, she told me she couldn't help me anymore and i would have a different number. Called back again spoke to someone else that checked the recordings from when I contracted these services, they said I asked them to take over my old number and it is there fault, what they had done is instead of taking over my old line and number, they just did a new line and now I have a different tel number, internet is slow as anything to top it all!!
What a load of s--t!!!!!!!
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2017-08-05
- Comments
-
Excellent customer service and support. Decent line speeds and cheap!
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2018-10-05
- Comments
-
‼️PLEASE READ‼️ I'm with post office at the moment and I'm less than happy with the service. I found out sky were offering to pay up to £100 of your exit fee. I called Post office today to find out how much I'd owe only to find out I could leave for FREE!! So as they have just amended their prices this means you are currently not tied in!
I'm not sure how long this is on for but I called today (5/10/2018)
So if you want to escape this crap broadband DO IT NOW!!
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2021-04-11
- Comments
-
Absolutely shocking company, moved home was told phone and broadband will be connected, 1 week later and I still have no service, I am 82 and depend on my phone, sent an engineer round to connect me which he then said there is a problem, after he left I went into my bedroom and my handbag had gone. I contacted them to inform them and they said it’s nothing to do with them. I cancelled my contract and then the next day received a voicemail to say an engineer is coming on the Wednesday to finish the job, they haven’t got a clue on how to run a business, DO NOT GO WITH THIS COMPANY.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2016-07-01
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2020-04-27
- Comments
-
If it was possible to give zero stars I would give zero. DO NOT USE THIS 'SERVICE' it's abysmally bad, by FAR the worst of any I have used, and I've used several in this house over the years.
Barely works at all, even when I've resorted to plugging in an ethernet cable. The signal is rubbish and constantly drops out. I've had to resort to tethering to my phone on multiple occasions. It also doesn't work with chromecast, which is another problem. It's so bad that I'm considering switching before my contract term is up. Terrible, just terrible. I NEVER normally write online reviews except to praise positive service so that gives you an indication of quite how terrible and not fit for purpose this 'broadband' is. I will NEVER use this company for broadband again, because quite simpy you don't get any broadband!
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2020-03-17
- Comments
-
Had to wait several days for fix after losing service when i switched
Tech support hours on the phone nightmare and compared to previous provider same line performance is shocking
I would not rate this service and highly recommend you go elsewhere
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2019-09-04
- Comments
-
I am honestly incandescent with rage... I have never ever experienced such poor service or abysmal internet speeds.
Having switched from BT, We received the Post Office router only to find out that it was faulty so had no internet connection for 2 weeks; Engineer came out and confirmed this, ordering a new one.
The connection is now so slow I can barely do a speed test and when I do I average 0.5mbps ; I literally get a faster connection tethering to my mobile phone.
Imagine going back to the days of dialup with freeserve... well I actually think that was better.
In 2019, how the heck is it acceptable to wait for a webpage page to load?
Called Post Office up just now, who basically said it was my own fault for signing up to their everyday value package. Tried to sell me fibre.
However I had already signed up to SKY. He said well you will have to pay £140 to cancel early... I said I'd gladly pay £240 to sever ties with you charlatans.
I wish in hindsight that I had read these reviews and I wholeheartedly echo everything said here.
Please please stay well clear of them and don't be lulled into a false sense of security because of the Post Office brand.
Would give a 0 star review if that were possible.
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2020-01-28
- Comments
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Wish I had read the reviews before I switched. Twice the change over date has changed and now my old provider has turned me off and I'm still waiting for a router. First day with them and I can't wait to leave already. Apparently they are Talktalk which explains a lot.
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2018-09-14
- Comments
-
DO NOT sign up for post office broadband! Worst internet ever. Left sky which was a big mistake.
Customer service is dreadful, you are suppose to wait 10 days to get full speed, when you discover you don't you only have 4 days to cancel. You then need to pay hundreds of ££££ to get out of it!!! AWFUL, should not be allowed to operate, daylight robbery!
- Location
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- Location
- leeds
- Reviewing
- Post Office
- Date
- 2018-01-26
- Comments
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the worst wifi i have ever used ,very slow and annoying. i regret it already . shame on you post office MacDonalds wifi is even better !!!!!
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2018-07-31
- Comments
-
Worse broadband in the world don't waste your money my speed is a whopping 0.8 you phone tech support and there about as much use as chocolate teapot absolute joke
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2017-01-25
- Comments
-
I would highly recommend NOT using post office broadband, I am sick to death of the wifi going off every 10 minutes, it's slow, unreliable and I can honestly say it's the worst, absolutely appalling, I pay everything on time and I'm still having to cope with a rubbish broadband. I am a student and it is vital that I have good internet access with all of the assignments I have to do. I definitely will be going back to BT, it may be expensive but you get what you pay for!!
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2019-01-08
- Comments
-
Apsalutly shocking connection poor and slow connection internet and WiFi keep switching off and red light comes on my router resulting me having to switch my box off and on again I deffo will not be recommending these to any one I no and I will be changing provider
- Location
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- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2020-01-30
- Comments
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Didn't work from day 1. Had to then wait 4 days for an engineer, for it to work for a day then go off. Rung and told to wait another 3 days for an engineer (had to take day off) for me to ring and they said hes not coming it's working.. no it's not!! Told now to wait till monday. Not gold enough.. tried to cancel because I have the right to with this awful service!! And was told I'll have to play £134.. direct debit cancelled. They'll get nothing. Useless and no customer care at all. Rude!!!
- Location
-
- Location
- Leeds
- Reviewing
- Post Office
- Date
- 2020-02-29
- Comments
-
When it does work it doesn't work for long. My devices barely pick up the weak signal and the service is very poor. The cheapest broadband going, but I'm not even getting a minimum service.
- Location
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- Location
- Leicester
- Reviewing
- Post Office
- Date
- 2020-10-26
- Comments
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I work from home, and lose connection at least once a day. When I contacted Post Office about this issue, they totally misinterpreted my complaint and thought I was complaining that the service was too slow, and simply haven't responded on the issue that I have been having.
Speed itself is generally fine when it's working (which it does >90% of the time), but I cannot recommend a provider whose service drops out at least once a day - often in the middle of important work calls.
- Location
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- Location
- Leicester
- Reviewing
- Post Office
- Date
- 2020-03-30
- Comments
-
I'm on the £15.90 package, I was with Sky but ended up ditching them because of increasing prices.
I signed up to PO broadband back in January as I thought £15.90 was a fair price to pay and 20% cheaper than Sky, then I read the reviews and was quite concerned this changeover would be a disaster.
I must say the complete swapover from sky to PO has gone like clockwork. PO broadband gave me the date of the switch, on the date sky went dead around 15:00, so I connected the Post Office router, internet light was green but no internet :-(, I rang customer services, a Scottish guy at PO looked into the sign-up and said everything's fine and going through and that it will be live at midnight at the latest The most terrible Internet service I have ever had the displeasure of experiencing. Slow speeds. Random disconnects. As soon as one device is steaming Netflix / Youtube etc, you have extremely slow speeds on other devices. Wifi randomly shuts off. Weak signal when more than 2 metres away from router. What an absolute disaster.
YouTube freezings all the time in the middle of the watch.
- Location
-
- Location
- Leicester
- Reviewing
- Post Office
- Date
- 2019-11-22
- Comments
-
Avoid at all costs, the worst broadband I have had. constant faults, slow speeds. the router disconnects all the time. Complaints are dealt with they claim to have called but haven't. If I could leave zero stars that would still be too high
- Location
-
- Location
- Leicester
- Reviewing
- Post Office
- Date
- 2021-09-13
- Location
-
- Location
- LEICESTER
- Reviewing
- Post Office
- Date
- 2018-12-07
- Comments
-
speed is a little slower yet my PC seems quicker landline is clearer than with BT no direct debit just pay each month best of all BT £41 a month PO £21.90 a month including anytime calls and no paying 3 months in advance catch up TV is great too WOOHOO!!!
- Location
-
- Location
- Leicestershire
- Reviewing
- Post Office
- Date
- 2021-06-01
- Comments
-
I've been with the Post Office Broadband, that is now Shell Energy, for over two years. I've found their consumer services personnel always very helpful. I've had problems on several occasions with the service dropping out but this was nothing to do with the Post Office internet provider. On each occasion it was a BT Openreach fault and their poor landline service and their inadequacies in correcting faults. Sadly most providers rely on BT Openreach to deliver their broadband service
- Location
-
- Location
- Leicestershire
- Reviewing
- Post Office
- Date
- 2019-09-13
- Comments
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Signed up early August 2019 and still haven’t got any internet, they said router faulty sent another still the same.
Rubbish to deal with going to cancel and take them to county court to get my money back
- Location
-
- Location
- Leicestershire
- Reviewing
- Post Office
- Date
- 2018-10-10
- Comments
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Take this advice - Post Office broadband is absolute rubbish. It will not allow you to print via wi-fi don’t bother with it at all. The customer service is shocking and support don’t know what they are talking about. Only got it last Friday and a long complaint when in, not even bothered to answer it. Been told today I will have to pay exit fees. If i’m Charged I will be taking them to court as their product is not fit for purpose.
- Location
-
- Location
- Leicestershire
- Reviewing
- Post Office
- Date
- 2019-11-13
- Comments
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AVOID AVOID AVOID.....regardless of what packages they offer you!!
Poor customer service where information provided is non meaningful and you cannot speak with their complaints department or any other department such as provisions who are supposedly escalating the issues.
We arranged for the go live date for when we move in, and nearly 3 weeks later we are still without Fibre Broadband and with no end in sight. Customer Service Department gatekeeps the rest of the organisation and their service is non existent.
They say that the issue is BT Openreach end yet Openreach don't have any open accounts for our address...there is a surprise! PO reply well they aren't allowed to disclose if they have an open account or not! They are not to be trusted or replied upon.
Save yourself from isolation, frustration and anger, and shop elsewhere...I'd rather pay extra and get the better service and had I realised this website existed and seen all the negative reviews, before I'd agreed to a contract with the PO, I wouldn't have signed up with them!
- Location
-
- Location
- LEIGH-ON-SEA
- Reviewing
- Post Office
- Date
- 2017-10-20
- Comments
-
Very slow, screen just freezes for ages. Can't watch YouTube just cuts out after a minute.
Stuck till end of contract!
Avoid.
- Location
-
- Location
- Leyburn
- Reviewing
- Post Office
- Date
- 2021-03-04
- Comments
-
I cannot believe a company is so bad and yet continues to trade.
1) Router was specially requested to go to billing address rather than supply address and despite at least 2 calls prior to activation where I was told delivery was to billing address it still went to the supply address which was empty.
2) When my contract was due for renewal I was going to change supplier but family problems limited me to finding an alternative. I ended up renewing my contract (before the end date) but because it was less than 14 days to the end of my contract I had to pay approximately 10 days as out of contract.
3) I discovered the broadband had failed on Feb. 27th. The last known working date was December 13th. It was reported immediately. It is now March 3rd, I still have no broadband, I am still none the wiser how long my broadband will be down and I am at least £8 worse off in telephone calls trying to find out what is going on.
Needless to say I will not be renewing my contract this time round and am contemplating contacting Ofcom.
- Location
-
- Location
- Limcolnshire
- Reviewing
- Post Office
- Date
- 2016-03-19
- Comments
-
Because BT perform maintenance for the PO, their website is often down and therefore you are unable to access your e-mail account - sometimes losing this service for a whole day!
The Post Office are antiquated and have useless, unknowledgable custmomer service operators.
I'm going elsewhere
- Location
-
- Location
- LINCOLN
- Reviewing
- Post Office
- Date
- 2018-02-07
- Comments
-
AVOID AT ALL COST!
Transferred my phone and broadband on 15th January - still unable to use!
Lucky if I get 0.5Mb download speed, absolute joke!
Will be moving my broadband to another service provider as Customer Service is very poor.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.