1,366 Customer Reviews over 35 pages
-
- Location
- Forres
- Reviewing
- Post Office
- Date
- 2017-09-11
- Location
-
- Location
- Fort william
- Reviewing
- Post Office
- Date
- 2015-03-18
- Location
-
- Location
- Fort William
- Reviewing
- Post Office
- Date
- 2016-01-23
- Comments
-
I left BT to take out a contract with The Post Office. That was a mistake. The internet is ok during the day, on weekdays, but quite poor on weekends, and has been awful in the evenings, when needed most. Staff at Customer Service were helpful, and keen to help, but nothing has ever really come of it. I suppose you get what you pay for, and this was the cheapest broadband around...
- Location
-
- Location
- fylde coast
- Reviewing
- Post Office
- Date
- 2019-04-19
- Comments
-
switched from EE to post office, excellent service, a consistent 11mps, had it for 9 months now, far better than EE, very pleased.
- Location
-
- Location
- Gateshead
- Reviewing
- Post Office
- Date
- 2018-08-14
- Location
-
- Location
- Gateshead
- Reviewing
- Post Office
- Date
- 2019-04-12
- Comments
-
I was tempted to PO Broadband by price and of course the wonderful non-existent lure 0f a £50 Amazon Voucher/card.
The broadband was painfully but I was assured this would speed up after a few days, which it did to just the broadband of anyone I know.
Annoyance 1 - Broadband just stops and goes dead for no good reason for unspecified periods of time. You can all imagine the annoyance of downloads failing, films freezing, webpages refusing to open waiting for the internet sign on the box yo go from red to green.
Annoyance 2 - I was promised a 50 Argos card/voucher thing. I only noticed this on MoneySavingExpert while looking for another (ANY OTHER) provider.
Anoyance 3 - On approaching customer service about the internet link at the bottom right being off while the router was showing connection I was instructed to go out and buy multiple cables to test it. Cheek.
Will be switching VERY soon and will NEVER go back unless I hear better things. Stick to delivering letters, your only slow at that not unbearably rubbish.
- Location
-
- Location
- Gateshead, Newcastle
- Reviewing
- Post Office
- Date
- 2018-12-27
- Location
-
- Location
- GL5 2HP
- Reviewing
- Post Office
- Date
- 2017-09-13
- Comments
-
I have written to the CEO Tim Parker re my appalling service. Waiting for a reply. How do I find the names of senior shareholders as I plan to inform them of the really, really awful service. Have contacted POBroadband 45 times in 12 months. Their apologies are absolutely worthless. Indeed they are insulting. Must have had over 100 apologies! One single kept promise would be welcome
- Location
-
- Location
- Glamorgan
- Reviewing
- Post Office
- Date
- 2020-03-28
- Comments
-
I remember years ago living in a house with Post Office internet. Constant problems of very limited speed and reliability. Now I am staying with a freund and speed-test came back at <.5mbps when it can return a result at all. Post Office cannot be bothered to spend the money needed to provide a decent service and as a result they throttle the speeds to dial-up speeds evenings and weekends. How the Post Office has been able to act like a communist apparatchik and deliver such a rubbish service for all these years amazes me. DO NOT BUY POST OFFICE INTERNET! IT IS THE 21st CENTURY AND NOT STALINIST RUSSIA YOU DONT HAVE TO BE THANKFUL JUST TO BE ABLE TO SEND AN EMAIL!
- Location
-
- Location
- glasgow
- Reviewing
- Post Office
- Date
- 2020-08-08
- Comments
-
The only positive thing I can say is that customer service is fast which is a good thing because you will be using it quite often. We recently moved here from the US so we had no clue about which services were the best. We idiotically chose it because hey.. it's the Post Office right, how can we go wrong with a big company plus the shorter 12 month contract and a price was so low it almost screamed out "join us and let us abuse you"closed the deal.
An abuse us they did. First it was the signal dropping on an almost daily basis. At first I attributed it to wind and the doggie telephone line coming into our house but even on calm days it turned out to be the same. Things seemed to progressively deteriorate. Download speeds were usually consistent at about 12-14Mbs.(you only need 5Mbps to stream HD video. All these service selling you 60Mbps are a waste of money unless you are a film junkie and have ten movies running at the same time.) But the biggest issue is the upload speed which is dreadfully slow. I got 0.13Mbps on one of the speedtests. Im not a tech but latency seems to be important and has some effect on slooooow surfing. Best to avoid Post Office unless you are a masochist and you will be handsomely rewarded.
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-06-23
- Comments
-
broadband is really bad always cutting out
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-11-30
- Comments
-
After many years being with PO I decided to switch to a new provider ,Simply because they're cheaper and with PO every bill would be different or higher and hard to understand.Switching was supposed to be easy........I contacted my new supplier and soon after they gave me the date when my service will go live with them. .As I would always pay for 3 months upfront with post office broadband ,The bill they created was also for 3 months. broadband, I was advised by their customer service to not pay it and wait for the adjusted final bill for only 1 month....However I didn't receive the right bill and I was constantly harassed by post office to pay the total for 3 months! I phoned them to explain the situation and asked for the right bill.They kept sending me letters or phoning me that my bill is overdue, Intimidating that this will have an effect on my credit score and so on.....I decided to write a complaint and over the sudden, few days later I FINALLY got the proper bill! HURRAY!! ...But this is not the end of the story...... The letter I got yesterday ( 29.11.18) was for the right amount and to be paid by 8th December. Today (30.11.18) I GOT ANOTHER LETTER STATING THAT THEY STILL HAVEN'T RECEIVED THE PAYMENT, AND THAT THE OUTSTANDING AMOUNT MUST BE PAID IMMEDIATELY?? I mean REALLY?? I had to ask and explain my bill for a month! and you're again intimidating me with your letters? The reason why the bill hasn't been paid yet is because YOU HAVE A MESS IN YOUR SYSTEM!!! how can you possibly send me one day the bill that should be paid within 9 days, and the next day the bill ordering to pay immediately?? NEVER AGAIN!!AVOID !!shame you cant add attachments to this review!! how you can send completely different statements in 1 day apart!
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2020-02-11
- Comments
-
Really terrible service and customer service was very poor.
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2017-08-30
- Comments
-
Cant wait till the contract ends. It spends more time off than on and when it is on its so slow. Old dial up was faster
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-11-14
- Comments
-
Just swirched phone and broadband. Phone ok but no broadband service for at least 3 days. No help on help line i’m now paying for aservice that they cannot seem to provide
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2016-10-05
- Comments
-
I only went live yesterday and my daughter said the speed, or lack of it, is awful and unacceptable. My Netflix won't work nor fire stick and just been on phone to Lucy, customer service, with Post Office based in Selkirk. Nice girl but not technical. I'm about to email and cancel contract and contact Ofcom as I would encourage everyone to do.
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2021-07-16
- Comments
-
Router is complete junk – awful wifi. Overall extremely slow. Wifi speeds are sometimes less than 1 Mbps and ethernet 3 Mbps.
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-05-14
- Comments
-
How they can get away with calling themselves broadband! Ha!
They can't even deliver mail on time, what was I thinking that their broadband was any better!
Ridiculous speeds, laughable ’connection’ and what was worse, the make up charges and tell you it's your fault when you have the paperwork that proves your right.
You would be better just sitting in McDonalds and use their wifi rather than having this ”convenient” connection at home.
Waste of time and money and really not worth the hassle.
- Location
-
- Location
- glasgow
- Reviewing
- Post Office
- Date
- 2021-05-01
- Comments
-
Signed up in january and day 1 it dropped several times. After weeks of calls and no call backs, sending emails 5 or 6 times a day whenever the internet dropped out and a hand written letter to their head office, i was guven 60 pounds in comoensationa nd told "theres nothig we can do about it". They're lwtting me transfer to another company without penalty which they 100% should do. Their service is awful. Not a single customer service agent ever passed along any of my calls and not a single manager called me back until last week. Oh' they also told me their routers "get tired". They have now been bought over by Shell of all people but i can't imagine the service will get any better. Stay well clear of them.
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-06-02
- Comments
-
Pathetic, filled in the online changing form, and then started getting 2 rings on the mobile and then when I called them they said we have been trying to contact you, I cancelled there and then, do not touch with a barge pole, inefficient incompetent business model
- Location
-
- Location
- glasgow
- Reviewing
- Post Office
- Date
- 2020-03-04
- Comments
-
lost connection a dozen times I will say it is a Rubbish do not buy it otherwise you will do your life s biggest mistake.
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2020-03-25
- Comments
-
If I could give minus stars I would. My standard broadband speed is 0.5 Mbps and the contract says 11 Mbps average speed. Called technical support many times and gave up after 30mins waiting time but eventually persisted today (had to take 1hr out my working day to get through) and was greeted by a very rude and abrupt agent who said "believe me you don't want to be here". He told me the near non-existent speed was likely due to a fault with my buildings wiring. I explained it was fine with the old provider (I switched due to being out of contract and paying £44 pm for standard ADSL bb). The problem started the day I used the post office router. I am waiting on an engineer I'm told will take a week to come out. The minute I can cancel (one they fail to resolve the issue within 28 days) I will.
AVOID AT ALL COSTS - read reviews beforehand unlike me I got caught and blinded by the seemingly cheap deal..its only cheap if you get a normal service
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-03-19
- Comments
-
Long-time and long-suffering Unlimited Broadband customer. Speed has never been good (apparently we are a "long way" from the exchange - 5360 metres) and despite line tests, re-setting of ports, new routers etc, service is at best patchy and certainly not reliable.
- Location
-
- Location
- Glasgow
- Reviewing
- Post Office
- Date
- 2018-10-09
- Comments
-
I have only given P.O one star for each category because there wasn't an option to give 0 stars! This internet 'service'is ATROCIOUS! I am amazed that they can get away with it. Their customer service is beyond terrible with excuse after excuse and never their responsibility. If you want ripped off, lied to and 1990's internet speeds they choose P.O.
- Location
-
- Location
- glasgow
- Reviewing
- Post Office
- Date
- 2017-10-17
- Comments
-
Supposed to be fibre, getting < 2Mb/s.
Try phoning and half way through entering the number being called about it hangs up. Tried from mobile and landline, would exit if I could
- Location
-
- Location
- Glastonbury
- Reviewing
- Post Office
- Date
- 2017-04-06
- Comments
-
Regret switching to Post Office for our broadband. Consistently bad, connection lost multiple times throughout each day and excruciatingly slow speeds. On a good day I wait 40 seconds for a page to load. Scrolling up and down each page is painful. We're locked into an 18 month contract, so we're stuck with it. Wish we'd never signed up with them. It was such a bad decision.
- Location
-
- Location
- Gloomsville
- Reviewing
- Post Office
- Date
- 2020-12-10
- Comments
-
Seriously. Do not use your own, or anyones money to pay for this applalling service. Paid for fibre B/B that drops out and and has wildy variable speeds. Never again
- Location
-
- Location
- Gloucester
- Reviewing
- Post Office
- Date
- 2018-01-25
- Location
-
- Location
- Gloucester
- Reviewing
- Post Office
- Date
- 2015-07-05
- Comments
-
The constant failures and shutdowns with your broadband are the main reason for my very low rating. I have never had this experience with any other company.
I am indeed surprised that your company still holds a licence to continue to run a broadband. The constant breakdowns and continuous apologies to those of us who are still hanging on in the hope everything will soon be sorted is wearing me and I am sure the few remaking customers down. You must surely realise that if the shutdowns continue it may be better for all, Customers and the Post Office to discontinue with Broadband completely.
- Location
-
- Location
- Gloucester
- Reviewing
- Post Office
- Date
- 2019-08-21
- Comments
-
internet keeps crashing. Staff are rude when you speak to them they tell you to cancel your contract if your not happy. i wish i could but to do that ive got to pay them £70...
- Location
-
- Location
- Gloucestershire
- Reviewing
- Post Office
- Date
- 2017-09-24
- Comments
-
Don't bother taking out broadband by post office in a word it is shocking. Changed to Po from plusnet last November from beginning my speed dropped to dial up equivalent and has never improved after many complaints etc jumping through hoops for po sending them speed checks there response was fault laid with my house! Bearing in mind with plusnet the internet worked fine I've not moved and not even brought any new devices this is the biggest load of Rubbish p ever heard. What the po long term goals are is beyond me as I and every other customer will leave at the end of my contract (they won't let u leave early even when they are not delivering what they promised! And will never use this firm again and of course I advise anyone never to use them. How this is good business sense is beyond me and I truely hope they end this part of there business soon as they do not have any ability to offer a broadband service
- Location
-
- Location
- Gloucestershire
- Reviewing
- Post Office
- Date
- 2016-12-15
- Comments
-
Shockingly slow "Premier Broadband". Used to get 4Mbps from BT, now getting 0.8Mbps from Post Office. It really limits what you can do. Customer service is non existent. Spent hours on the phone listening to their so called "music". Gave up in the end. No response to my emails either. I would strongly recommend one of the slightly more expensive options.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Post Office
- Date
- 2018-01-17
- Comments
-
WORST MISTAKE I EVER, EVER MADE!!!!. I'm usually very savvy with things like looking at reviews but this one I missed. Was persuaded by the price cause I was paying through the nose for sky. IT HAS NEVER WORKED. Broadband drops out every time the telephone is used and wifi range is shocking. I wanted to cancel within 1 day of going live and they told me it would cost me over £200 to get out of the contract. Technical staff are fobbing me off and one guy even told me it was my house that was the problem and have just been told it will cost me £135 to get an engineer to come and check out the wiring. 18 months of this shocking service is going to be hard to bear. Going to complain to the ombudsman. This surely can't be Service in the 21st century.
- Location
-
- Location
- Gloucestershire
- Reviewing
- Post Office
- Date
- 2017-01-30
- Comments
-
The most awful broadband supplier ever. A month of speeds at 0.3Mbps, before they agreed to allow me to leave without charge. Still they are trying to send me a bill of £220 for early termination. I have paid for broadband for 4 months now and they refuse to refund the broadband charges I have paid. I now have approx 30Mbps with Origin Fibre for the same price (exactly the same telephone socket!)
- Location
-
- Location
- Gloucestershire
- Reviewing
- Post Office
- Date
- 2017-01-25
- Comments
-
Awful internet... the worst I have ever used. Cuts off constantly, 10-15 seconds to load a web page, can never watch anything online... Have been less that useless when phoning to see what I can do, wont allow me to cancel so am having to pay ectra to use my 3G phone internet for streaming... how can they get away with this?! Awful
- Location
-
- Location
- Godmanchester
- Reviewing
- Post Office
- Date
- 2018-02-03
- Comments
-
Tempted by the price, don’t go near it, unreliable, drops out, you can’t even downloading ad anything, upload speed of 0.8mb!
2.30 hrs on the phone yesterday , still can’t do anything! Selling a service they can’t provide!!
- Location
-
- Location
- Goring
- Reviewing
- Post Office
- Date
- 2020-06-05
- Comments
-
I don't have a problem with broadband speed with Post Office. But I do have a problem with reliability. The broadband connection drops out for 10-15 minutes every day or so. Not sure if this is due to the Zycel Hub (AMG1302-T11C) provided by Post Office or their DSLAM (or mismatch between the two).
- Location
-
- Location
- Goring
- Reviewing
- Post Office
- Date
- 2020-06-05
- Comments
-
Reliability of the Post Office broadband service is pretty bad. It drops out every day or so for 10-15 minutes. It has just dropped for the 3rd time today. I don't know if this is due to the Zycel Hub (AMG1302-T11C) provided by PO or their DSLAM or mismtach between the two. PO BB Operations must be able to see these problems - I guess they don't care.
- Location
-
- Location
- grantham
- Reviewing
- Post Office
- Date
- 2017-09-29
- Comments
-
After 8 weeks, 3 engineers, 26 phone calls and 9 hours talking to their help desk we still do not have a working telephone or internet connection.In all those phone calls I have not once spoken to the same person. They appear not to have the systems or processes to deal effectively with technical issues. I will have to give up next week and try another provider and suffer the extra delay.
- Location
-
- Location
- GRANTHAM
- Reviewing
- Post Office
- Date
- 2020-10-19
- Comments
-
After using many broadband providers i am sorry to say post office broadband has been the worst for speed connection and customer service. After almost 12 months i called to say i would not be renewing my contract and told post office about the poor speed and loss of connection, i was asked if it could be improved would i stay. Yes certainly so was put through to someone technical .working from home had to complain about the rapping music as i could not hear the lady. She put the phone down on me before i had fi ished speaking to her. I was asked to put a different filter in the phone socket box which didnt make a difference and when i called back After 2 days to cancel and explained again why i was told that the filter i was asked to put in the socket wouldnt have made the slightest difference and couldnt understand why i was asked to put this in. Thank you to the man who told me this and took my cancellation notice. Now that i have cancelled it seems that the internet is cutting off more than ever and believe it to be due to cancelling. I have never really complained so i think this tactic is not good for future reference.
I strongly advice not to use the post office broadband it may be cheaper but is not very good and bottom of the list of my previous broadband providers
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.