Post Office Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Recent Customer Ratings for Post Office

  • Satisfaction
    2.4 stars
  • Customer Service
    2.5 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 651 customer ratings since 2020-06-21 (Show all time ratings)

Find alternatives to Post Offices to Post Office   Compare broadband in your area

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,326 Customer Reviews over 34 pages

  • Reviewer
    Location
    Glasgow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give minus stars I would. My standard broadband speed is 0.5 Mbps and the contract says 11 Mbps average speed. Called technical support many times and gave up after 30mins waiting time but eventually persisted today (had to take 1hr out my working day to get through) and was greeted by a very rude and abrupt agent who said "believe me you don't want to be here". He told me the near non-existent speed was likely due to a fault with my buildings wiring. I explained it was fine with the old provider (I switched due to being out of contract and paying £44 pm for standard ADSL bb). The problem started the day I used the post office router. I am waiting on an engineer I'm told will take a week to come out. The minute I can cancel (one they fail to resolve the issue within 28 days) I will.

    AVOID AT ALL COSTS - read reviews beforehand unlike me I got caught and blinded by the seemingly cheap deal..its only cheap if you get a normal service
  • Reviewer
    Location
    Glasgow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Long-time and long-suffering Unlimited Broadband customer. Speed has never been good (apparently we are a "long way" from the exchange - 5360 metres) and despite line tests, re-setting of ports, new routers etc, service is at best patchy and certainly not reliable.
  • Reviewer
    Location
    Glasgow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I have only given P.O one star for each category because there wasn't an option to give 0 stars! This internet 'service'is ATROCIOUS! I am amazed that they can get away with it. Their customer service is beyond terrible with excuse after excuse and never their responsibility. If you want ripped off, lied to and 1990's internet speeds they choose P.O.
  • Reviewer
    Location
    glasgow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Supposed to be fibre, getting < 2Mb/s.
    Try phoning and half way through entering the number being called about it hangs up. Tried from mobile and landline, would exit if I could
  • Reviewer
    Location
    Glastonbury
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Regret switching to Post Office for our broadband. Consistently bad, connection lost multiple times throughout each day and excruciatingly slow speeds. On a good day I wait 40 seconds for a page to load. Scrolling up and down each page is painful. We're locked into an 18 month contract, so we're stuck with it. Wish we'd never signed up with them. It was such a bad decision.
  • Reviewer
    Location
    Gloomsville
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Seriously. Do not use your own, or anyones money to pay for this applalling service. Paid for fibre B/B that drops out and and has wildy variable speeds. Never again
  • Reviewer
    Location
    Gloucester
    Reviewing
    Post Office
    Date
    Comments
    Terrible customers service. My broadband failed an engineer attended and identified the a fault with the BT supply he was unable to fix it. For 3 months I had no broadband. PO failed to fix the issue so i left the service, they promised to compensation for 3 months of payments which I never received.
  • Reviewer
    Location
    Gloucester
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    The constant failures and shutdowns with your broadband are the main reason for my very low rating. I have never had this experience with any other company.
    I am indeed surprised that your company still holds a licence to continue to run a broadband. The constant breakdowns and continuous apologies to those of us who are still hanging on in the hope everything will soon be sorted is wearing me and I am sure the few remaking customers down. You must surely realise that if the shutdowns continue it may be better for all, Customers and the Post Office to discontinue with Broadband completely.
  • Reviewer
    Location
    Gloucester
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    internet keeps crashing. Staff are rude when you speak to them they tell you to cancel your contract if your not happy. i wish i could but to do that ive got to pay them £70...
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don't bother taking out broadband by post office in a word it is shocking. Changed to Po from plusnet last November from beginning my speed dropped to dial up equivalent and has never improved after many complaints etc jumping through hoops for po sending them speed checks there response was fault laid with my house! Bearing in mind with plusnet the internet worked fine I've not moved and not even brought any new devices this is the biggest load of Rubbish p ever heard. What the po long term goals are is beyond me as I and every other customer will leave at the end of my contract (they won't let u leave early even when they are not delivering what they promised! And will never use this firm again and of course I advise anyone never to use them. How this is good business sense is beyond me and I truely hope they end this part of there business soon as they do not have any ability to offer a broadband service
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Shockingly slow "Premier Broadband". Used to get 4Mbps from BT, now getting 0.8Mbps from Post Office. It really limits what you can do. Customer service is non existent. Spent hours on the phone listening to their so called "music". Gave up in the end. No response to my emails either. I would strongly recommend one of the slightly more expensive options.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    WORST MISTAKE I EVER, EVER MADE!!!!. I'm usually very savvy with things like looking at reviews but this one I missed. Was persuaded by the price cause I was paying through the nose for sky. IT HAS NEVER WORKED. Broadband drops out every time the telephone is used and wifi range is shocking. I wanted to cancel within 1 day of going live and they told me it would cost me over £200 to get out of the contract. Technical staff are fobbing me off and one guy even told me it was my house that was the problem and have just been told it will cost me £135 to get an engineer to come and check out the wiring. 18 months of this shocking service is going to be hard to bear. Going to complain to the ombudsman. This surely can't be Service in the 21st century.
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The most awful broadband supplier ever. A month of speeds at 0.3Mbps, before they agreed to allow me to leave without charge. Still they are trying to send me a bill of £220 for early termination. I have paid for broadband for 4 months now and they refuse to refund the broadband charges I have paid. I now have approx 30Mbps with Origin Fibre for the same price (exactly the same telephone socket!)
  • Reviewer
    Location
    Gloucestershire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful internet... the worst I have ever used. Cuts off constantly, 10-15 seconds to load a web page, can never watch anything online... Have been less that useless when phoning to see what I can do, wont allow me to cancel so am having to pay ectra to use my 3G phone internet for streaming... how can they get away with this?! Awful
  • Reviewer
    Location
    Godmanchester
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Tempted by the price, don’t go near it, unreliable, drops out, you can’t even downloading ad anything, upload speed of 0.8mb!
    2.30 hrs on the phone yesterday , still can’t do anything! Selling a service they can’t provide!!
  • Reviewer
    Location
    Goring
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    I don't have a problem with broadband speed with Post Office. But I do have a problem with reliability. The broadband connection drops out for 10-15 minutes every day or so. Not sure if this is due to the Zycel Hub (AMG1302-T11C) provided by Post Office or their DSLAM (or mismatch between the two).
  • Reviewer
    Location
    Goring
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      1 star
    Comments
    Reliability of the Post Office broadband service is pretty bad. It drops out every day or so for 10-15 minutes. It has just dropped for the 3rd time today. I don't know if this is due to the Zycel Hub (AMG1302-T11C) provided by PO or their DSLAM or mismtach between the two. PO BB Operations must be able to see these problems - I guess they don't care.
  • Reviewer
    Location
    grantham
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    After 8 weeks, 3 engineers, 26 phone calls and 9 hours talking to their help desk we still do not have a working telephone or internet connection.In all those phone calls I have not once spoken to the same person. They appear not to have the systems or processes to deal effectively with technical issues. I will have to give up next week and try another provider and suffer the extra delay.
  • Reviewer
    Location
    GRANTHAM
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      2 stars
    Comments
    After using many broadband providers i am sorry to say post office broadband has been the worst for speed connection and customer service. After almost 12 months i called to say i would not be renewing my contract and told post office about the poor speed and loss of connection, i was asked if it could be improved would i stay. Yes certainly so was put through to someone technical .working from home had to complain about the rapping music as i could not hear the lady. She put the phone down on me before i had fi ished speaking to her. I was asked to put a different filter in the phone socket box which didnt make a difference and when i called back After 2 days to cancel and explained again why i was told that the filter i was asked to put in the socket wouldnt have made the slightest difference and couldnt understand why i was asked to put this in. Thank you to the man who told me this and took my cancellation notice. Now that i have cancelled it seems that the internet is cutting off more than ever and believe it to be due to cancelling. I have never really complained so i think this tactic is not good for future reference.
    I strongly advice not to use the post office broadband it may be cheaper but is not very good and bottom of the list of my previous broadband providers
  • Reviewer
    Location
    Great Ayton, North Yorkshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Totally messed up my switch through their own incompetence, leaving me without broadband or phone for 3 days. I work from home and rely on both. I cancelled immediately and they are now trying to bill me a couple of hundred pounds. They will be talking to the Ombudsman shortly and compensating me. If anyone is tempted by their offers; DON'T DO IT!
  • Reviewer
    Location
    Great Dunmow
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Safeguard is blocking everything, even though it's turned off. Customer service is useless and won't reply to emails. Broadband speed is poor similar to talktalk.
  • Reviewer
    Location
    Great Yarmouth
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    After cancelling line rental with the Post Office they still took the money even through they said they wouldn't.
    I have had to make 2 calls to them to ask for the refund and one month on i'm still waiting.
    There customer service on the telephone is appalling they don't listen to you, would not recommend.
  • Reviewer
    Location
    Greenfield
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    Comments
    Signed up for a new contract with them- now no internet been told it will take at least 5 days before I get broadband back! And can I ring them to see if it’s working! It’s a joe.
  • Reviewer
    Location
    Greenock
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hi. Having trouble writing this review as my speed is between 0.27 and 0.50 Mbps. New router, 2nd in a couple of weeks, is just as bad as before. Customer service is dreadful - from people not putting notes on your account to people that sound like they're half asleep. Offering you a credit of £5 for your trouble... I'm getting married at the end of the week and can't get onto basic websites. Emailing from a phone is not easy. I'm off to Virgin then...! AVOID! P.S. lowest speed in the country - look it up!!
  • Reviewer
    Location
    Grimsby
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The broadband is shocking and there customer service is just as bad. Avoid at all costs. Also there very crafty in the fact that there cooling off period ends on the go live date. So if you end up not liking the service your stuck for the whole 18 months
  • Reviewer
    Location
    Grimsby
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Had no e mails for 5 days, reported it , customer services useless and no help whatsoever, they could nt care less. they dont know (or seem to care) when we will start receiving e mails again. wish Id never gone to post office and I am going to change my provider
  • Reviewer
    Location
    Guildford
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      4 stars
    • Customer Service
      5 stars
    • Speed
      3 stars
    • Reliability
      4 stars
    Comments
    It appears the trouble with these sites is the only people responding are the people who have suffered problems. Since switching to the the Post Office over 18 months ago from Virgin who's broadband only worked around 3 days a week. Since joining I have had few problems and the customer service is the best I have experienced, you only have to wait a couple of minutes for a response, some sort of miracle compared with everywhere else
  • Reviewer
    Location
    gunnislake
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      3 stars
    Comments
    Not a bad service the only thing that let's this company down is the fact that they harass you for payment even if it's a day late, they also seem to cut me off the day I pay my bill, but yet when I ring to ask when I'm being put back on again they made me wait for two weeks before my services where even put back on and still demanded payment for the weeks that I had no phone line and Internet. The staff on the phone lines are rude and not helpful at all. The broadband keeps cutting off and the speed of the Internet get slower but when I ring up I get told that it's a wiring problem and that it will sort it's self out when it doesn't. The only good thing about the post office is affordable
  • Reviewer
    Location
    Hackney
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    A terrible service. We have had post office internet for about 4 months and we can't even stream a video without it pausing several times. I have called the customer service in which I was spoken to with content and they have said I can only leave the contract if after 28 days they don't think my service is satisfactory. AVOID!
  • Reviewer
    Location
    Hackney
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Truly truly awful. We switched from another provider and have regretted it hugely since. The speed is so slow. The service drops off all of the time. The customer service is atrocious. If I could give no stars on this rating system that would be a closer reflection of our experience. It may be cheap, but it is just not worth it.
  • Reviewer
    Location
    Haddington
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute joke of a company after 6 years and poor internet service im done still waiting on an engineer 1 year later Told on phone to unscrew the box and check it after doing this and seeing sparks get told they fixed it at there end must be magicians
  • Reviewer
    Location
    Halbeath
    Reviewing
    Post Office
    Date
    Comments
    By far the worst broadband ever use should be ashamed to be even giving this out to people ! It’s a bloody joke ur making people pay for it not to even work u get no connection thru the full house and it’s the slowest ! HIGHT DO NOT RECOMMEND!!!!
  • Reviewer
    Location
    Halifax
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely appalling service, engineer unable to install new line so rang to chase up new engineer, get passed from one department to the next, horrible hostile and rude call staff, incompetent managers. They cancelled my order without authorisation but still happy to debit my account. Beggars belief how they are able to get away with it.
  • Reviewer
    Location
    Halifax
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Customer services absolute rubbish. I moved into my current house 12 months ago and have had on going connections problems - all down to faulty routers. I'm on my third. After the second faulty router was sent out the Post Office then requested BT to inspect my internal line. The BT engineers found nothing wrong with the line, but did say the router was faulty. The Post Office gave me a third router, and on my next bill charged me £120 + VAT for the BT call out. Since then they can find no record, are still investigating the matter with no time limit to the investigation and customer services being totally unhelpful. Would I recommend the Post Office - avoid it like the plague, I and my extended family with Post Office services are all in the process of leaving.
  • Reviewer
    Location
    Halifax
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    have the adsl , i mainly use for streaming 1080p youtube/netflix and downloading steam/torrents and it works well i get 17mbit constantly with no throttling not bad for £15 a month
  • Reviewer
    Location
    halifax
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      4 stars
    • Reliability
      5 stars
    Comments
    I have been with post off broadband for about 3 years and haven't had any significant problems. customer service has always been excellent broadband speed and reliability has always been great. thanks to everyone at post office for a fantasic service.
  • Reviewer
    Location
    halifax west oyorkshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    just recently gone with these clowns switched over from virgin cos they were getting to expenisve wish i had not have botherd the internet i sueless doens nothing but drop and cut out cant wathc live tv on it and as for the phone cnat here it thougha crikcery line going over to bt as soon as posibl might be moe epensive but since i need my internet and phone for uni think i will be better of in the long run
  • Reviewer
    Location
    Hammersmith
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    I had Post Office broadband at a previous address and when I moved I thought I'd keep it to see if the move made any difference. It hasn't. It's still terrible. I always wake very early and use the internet for a couple of hours before going to work, when it lets me. It is extremely unreliable, constantly slow and stops all the time. I had BT engineers rewire everything and put in new boxes for the phone when I moved and when I phoned customer service about the broadband I was told that the problem was with the connection box in the house. I told the twit that they had just been put in and she was lost for an excuse but tried to get me to take the box to bits. They said they would send out a BT engineer but he would only wait 10 minutes and if I wasn't there I'd have to pay over £100. I took time off work, waited and nobody arrived. They said the problem was fixed at a junction box in the street and he didn't need to come to the flat. Customer service is worse than anything I've ever known. A total lack of communication, treat you like a fool and very difficult to get hold of. I'm looking for a new provider and I'll do it without telling them or giving a reason. Today it has been of more than on!!!
  • Reviewer
    Location
    Hampshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    A recent Post Office broadband policy appears to be blocking access to any VPN service capabilities via the DSL connection. With my research, a security edict is in place requiring use of a VPN when accessing any sensitive resource when off-premise. I specifically use either Pro XPN or Express VPN both of which are now being blocked by The Post Office. I am only able to VPN connect slowly using a mobile hotspot or via public Internet such as the public library. This practice of blocking a trusted security method seems asinine at best for a service that allegedly promotes secure practices.
  • Reviewer
    Location
    Hampshire
    Reviewing
    Post Office
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    Comments
    1st review - 'cos i'm happy!!!
    Just spent the last 3 days of my life fighting through the range of broadband fibre suppliers - hell, really hell. Reading all the T&C, contacting them - murder, absolute murder.
    Then came across the Post Office - well, I'm mortal and I thought Post Office - naw..!
    But yes, yes, yes, yes!
    They offer 35Mb fibre £22.50 unlimited, with ZyXEL router. They charge £7 for Anytime calls but give you 3 months FREE.
    They are helpful, kind, soft and wonderful - at least the lady was. I came away from the purchase actually feeling good, happy, warm, cosy.
    The point is that half the battle with customers is making them feel good about what they are doing.
    The Post Office may seem like a naff sort of name but think twice.. they are (so far) the greatest!! (ps: bugger all the review sites!)

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.