1,366 Customer Reviews over 35 pages
-
- Location
- Lincoln
- Reviewing
- Post Office
- Date
- 2017-09-04
- Comments
-
Currently watching an hours drama 30 seconds at a time with buffering of 30 seconds in between. I've complained
Numerous times. Apparently they are delivering service within stated paramaters - what a surprise - they are never in the wrong!!
Avoid - avoid - avoid!!! I'm going to have to pay a lot of £ to get out of the contract but it will be worth it - I've had enough!!
- Location
-
- Location
- Lincoln
- Reviewing
- Post Office
- Date
- 2020-04-05
- Comments
-
Fabulous broadband and router: speed same as many other providers; router has no issues in a crowded WiFi area (lots of flats).
The whole experience of managing the account is poor, however. No account password set up on sign-up (why?) nor sent in the post, have to phone and sit on hold, account portal is slow, SafeGuard portal is down so you can’t administer website access, have to manually select a post office email address from a drop-down on login (so your browser cannot just auto fill and if you haven’t realised it tells you your password is wrong/been forgotten). In short, I’m pleased but the whole customer experience would benefit from improvement: come on Post Office...fix these things and you’re onto a winner.
- Location
-
- Location
- Lincoln
- Reviewing
- Post Office
- Date
- 2020-06-19
- Comments
-
Service is absolutely appalling drops out everyday
You ring them up and constantly told the same things you have been told previously ie take socket off and put in engineers socket its the amount of devices on your router, i would never recommend anyone going with this service provider
- Location
-
- Location
- Lincolnshire
- Reviewing
- Post Office
- Date
- 2016-11-06
- Comments
-
I joined POBroadband in 2012. The speeds are not good but then I accept that I live very rural. The first router was crap with terrible wifi. I complained that I was getting a better wifi signal from my neighbours routers than the one they supplied. They changed the channel and I no longer had the problem from other routers but wifi was still crap so I had another moan and paid £30 for a more powerful router. This was marginally better but not great. I noticed that when I returned from a weeks holiday the service was intermittent so I rang again and they suggest I see a different IP address than the router. This turned out to be less secure on WPa and not WPA2 so my iPad showed a security error. Back on the phone and they blame the iPad update. So I tried to ngo into the router and change the security but the password had been deactivated. Then the prices went up this Sept for users nand at the same time I took a holiday and came back once again to an intermittent service. So I decide to jack them in after nearly four years. All I can say in their support is that the staff I spoke to were very helpful but were never really able to get to th ebottom of th crap wifi and intermittent service. I think that the PO are not moving forward with their service, not looking at its shortfalls and improving and certainly not providing decent routers. I have move to Sky on 7/11/2016 with fingers crossed for a better service. Customer care so far has b en encouraging.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Post Office
- Date
- 2018-11-26
- Comments
-
STAY AWAY!!! My services were cancelled by the Post Office for them to take over. They did not take over on the date promised by them. On contacting them they told me nothing, they have no structure or customer service skills. On sending in a formal complaint, this was addressed with promise of getting back to me. I am STILL waiting. I have now been without phone and broadband for a full month. DO NOT USE THE POST OFFICE FOR ANYTHING!!!!
- Location
-
- Location
- LINCOLNSHIRE
- Reviewing
- Post Office
- Date
- 2018-03-29
- Comments
-
I DO NOT recommend this provider at all. Their customer service is appalling. I ordered an extra item for my landline ad was told by them it would take 72 hours to be activated. Nothing happened so I rang back and was told it could take up to 10 days so I waited again, nothing, on 15th day I rang again and was told there was no record of my item order so I cancelled it. Next day I get an email from them saying they've added the item to my bill...!!!! Absolutely appalling customer service and can't wait to end of contract to leave. AVOID AT ALL COSTS!!!
- Location
-
- Location
- Lincolnshire
- Reviewing
- Post Office
- Date
- 2015-11-28
- Comments
-
I only wish I saw these reviews before I joined the Post Office broadband 1 month ago. I went live just two weeks ago. I have no broadband service as it keeps going off. No end of excuses from them. Keeps going on and off all day every day and no broadband at all some days. I have had several calls to them but still no help. HOW CAN I GET OUT OF THIS 18 MONTH CONTRACT. Do not touch this service.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Post Office
- Date
- 2017-06-16
- Comments
-
Do not sign up with these morons. We signed up for an 18 month contract. Everything was good for the first week. then one day the next week, no internet. Checked the phone and we were getting calls for another number. If we dialed our number it went to even a different number. Customer service would not help and threatened us with court if we cancelled. 1 month later still no internet and crossed lines!!!
- Location
-
- Location
- lincolnshire
- Reviewing
- Post Office
- Date
- 2016-03-03
- Comments
-
Rubbi9sh service, poor reliability and they charge you £120 plus Vat (£144)for call outs with faults on the line!!!!, will change as soon as I can.
- Location
-
- Location
- Liphhok
- Reviewing
- Post Office
- Date
- 2015-12-04
- Comments
-
Not great.. we switched to Post Office 9 months ago, knowing it could be a bit of a risk. Speed is very unreliable, they replaced the modem, no improvement. I stopped calling them. I am just waiting for the end of the contract in 3 months to switch to a more reliable provider.
- Location
-
- Location
- Littlehampton
- Reviewing
- Post Office
- Date
- 2021-03-06
- Comments
-
Decent customer service from this broadband provider however their internet service is utter dog muck. Terrible ping currently getting 50MS with another 25MS jitter and trust me you can tell. I know it's the provider as I was with another provider before switching and never had any problems with my ping. Unfortunately I can't recommend PO Broadband at this current time, I know understand why they were so cheap.
- Location
-
- Location
- liverpool
- Reviewing
- Post Office
- Date
- 2017-08-14
- Location
-
- Location
- LIVERPOOL
- Reviewing
- Post Office
- Date
- 2020-06-10
- Comments
-
Service cuts out for 10 minutes two or three times a day. Customer service say there is nothing wrong. Avoid
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2016-08-13
- Comments
-
Changed to post office up to now the customer service we have received has been appalling , lie after lie , no one ever calls you back lied about the number being the same ..... And we've only been with them 4days so I'm not hopeful
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2020-11-19
- Comments
-
Unreliable service which drops out multiple times per day. Customer services and engineers pleasant but did not solve the problem. So bad that I am paying an early termination fee to leave eight months before my contract expires. Not fit for purpose. Avoid.
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2021-04-10
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2016-10-21
- Comments
-
You can imagine my experience with PostOffice broadband that I started my service on 13/09 and I have cancelled it today. Postoffice customer service is the worst service in my life so far. Thanks for BT's buy out contract option, I will not have pay for termination charge.
When I tried to buy broadband from Postoffice, I got messsage that I need to call to buy it. When I spoke to them, provided all the information, however received no text, no email nothing afterwards confirming about my order. So after 15 days I decided to call them to find out. So Customer service said they were waiting for some information from me in order to complete order. That amazed me that no one contacted me, and they were waiting for information. So finally they said order gone through and gave me start date. When asked for email confirmation, customer service said they send only in post (couldn't believe that it is 2016).
So finally Broadband start date arrived, however broadband didn't start. So call again customer service from office. Customer service agent kept asking me to provide their reference number or phone number, which I was carrying with me. I told him to ask me data protection question, and for my disbelieve agent refused to do. He said you need to provide ref number from letter.
So I checked the letter at home and called again. They said it could go live upto midnight. I thought worst is over, as I dont have to call them again as my broadband will work fine. But I need to change my property so had to call again. This time they took the details and gave me go live date for new property 26/10. So I called them today to find out the progress, and as I suspected, go live date was changed to 3rd Nov. Asked them why I wasn't informed, so agent said PO tried calling few times, when I asked them what contact number you were using. Agent said that they tried calling on landline (which I told the agents in very start of the my order that I do not use landline, I prefer only mobile. They had my email still they didn't bother to contact. At this point I told him that it is one of the most incompetent company I had o deal with, to which agent said I was being rude and insulting to them and he will disconnect my call. I asked to apeak to manager or supervisor and he just disconnected the call saying "No one is here to talk to you".
There is lot more happened in between with their customer service, which I can go on and on.
So now I decided, enough is enough and cancelled it.
You dont have to suffer with postoffice, you can cancel it and Sky or BT will pay for the termination charge.
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2019-07-27
- Comments
-
HONESTLY THE WORSE COMPANY IVE EVER DEALT WITH!!!!!!!!! AVOID LIKE THE PLAGUE
THE WORSE CUSTOMER SERVICE - WIFI- CONTRACT ... EVERYTHING IS BAD
I never ever write reviews but this is unbelievable do not use them
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2020-11-26
- Comments
-
I am quitting my contract 10 months early and paying a fee to finish early. Its hopeless and unreliable. Don't touch it.
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2016-11-22
- Comments
-
Disgusting service in all areas ,lies and unreliable modem. Was on 4mb but even then struggled to get nywhere near 2mb, the modem turned off numerous times a day and needed a reboot which took 5 mins. When i asked about upgrade to better modem i got told september ,no as they said no plans to get it my area untill new year which was not right .... Basically stay away from these lot , signe dup with Plusnet they are brilliant professional and an amazing speed too
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2021-05-13
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2017-08-31
- Comments
-
I just ordered the post office broadband and was giving a date and when they came they told me because I live in a block of flats I need the electricity key but when I placed my order no body told me anything about a key and it's not my line of work so if u live in a flat make sure u get your housing association to get u access to the electricity key because this team do not tell u what is required and now I have been left with no wifi and no body bothered to call me and arrange to deal with it I was left basically woundering what to do I just called them and it's a day later already and asked for them to call me bk because why should I waste my time and credit but no body called me bk just shows what kind of of service I will receive.
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2019-10-29
- Comments
-
Do not go with this post office broadband it’s NOT GOOD in customer service and they IGNORE THE CUSTOMER and don’t give the right service and not good in time. I have been waiting for a month to receive my Reuter and they gave me a fake date that the internet will go live I waited and it didn’t so I called they said they will get an engineer out in 4 working days. I waited after that I called asking where is the engineer they said they will bring another one out in 3 more working days!!! It’s a Joke!
- Location
-
- Location
- Liverpool
- Reviewing
- Post Office
- Date
- 2017-10-11
- Location
-
- Location
- Llandudno
- Reviewing
- Post Office
- Date
- 2020-03-03
- Comments
-
Had a problem with my broadband for some months the only answer was to sell me fibre. I manage to get it sorted in the end When an engineer came out.
After making a complaint of how long it took to deal with the problem I ended up having an abusive phone call of the complaints team.
Never experienced this kind of customer service before very poor bordering on bullying behaviour.
- Location
-
- Location
- Llanelli
- Reviewing
- Post Office
- Date
- 2018-09-13
- Comments
-
No words can explain how bad this internet is. Cannot use my IPad without it constantly crashing and trying to reload -- infuriating. Thankfully I am out of contract so able to leave ASAP
- Location
-
- Location
- Llanrhaeadr-ym-mochnant
- Reviewing
- Post Office
- Date
- 2019-06-07
- Comments
-
Chose the Post Office thinking it would be a reliable brand. Signed up just over a couple of years ago. Wasn't expecting it to be fast due the area which I had just moved into. It wasn't, and was constantly going off. Renewed the contract after 12 months even though it had noticeably increased to in price to find the service had gone worse. Was going off more often and was getting even slower, every time I rang them they said they had tested the line and the fault was internal. After the second contract ran out I went on Go Compare and got a good deal with SSE, nearly half what I was paying, plus it included mobile calls. Been with them around three months now, internet has never gone off and the upload and download speeds are fantastic. The Post Office router is very cheap looking compared to the SSE, maybe that's part of the problem.
- Location
-
- Location
- Lockerbie
- Reviewing
- Post Office
- Date
- 2018-11-21
- Comments
-
Extremely poor download speeds never better than 3.7mps and less than 1.0mps most evenings especially peak times and very poor at weekends
- Location
-
- Location
- Locks heath
- Reviewing
- Post Office
- Date
- 2020-08-19
- Comments
-
Absolutely useless, kept delaying the go live date with no explanation! We canceled because they were so unhelpful and such a disappointment!
- Location
-
- Location
- Lodon
- Reviewing
- Post Office
- Date
- 2021-03-06
- Comments
-
We joined Post Office last year October and I can say - this is one of the worst decisions we made. The Internet is very slow, it cuts off every 5 to 10min which makes impossible to use. Me and my partner working form home and we have to use our phone internet because Post Office is refusing to help us! In the last 2 months I called post office more than a 10 times. Every single time I was told to turn it off and on, change filter and etc. I nearly had to beg them to send one of their engineers to come and check my house because they kept claiming that there's no issues with the broadband. Once we got booked for an appointment we had to wait a week. We agreed on the time and were old that we have to make sure we will be at home, otherwise we will have to pay a penalty (I believe £150). We stayed at home, 30min before appointment I received a call from engineer saying he will be late. The engineer showed up 30min later, he couldn't find out the house even thought we live in Central London and nowadays everyone has a GPS. The engineer refused to come as he couldn't find a parking and we were told to get another appointment??!!! After this we called Post office and they told us unfortunately we will have to wait another week for an appointment! We tried to finish a contract with Post office due to poor service and slow internet and the only thing we got told - If you decided to finish contract with us unfortunately you will have to pay extra charges for it . They not helping they own clients to fix the problem but also they not letting you to leave their company without extra charges EVEN THOUGH YOU HAVE A LOT OF REASONS TO DO IT. I hope this will help someone before choosing the internet provider. Shame on you Post Office, the worst internet provider.
- Location
-
- Location
- Londom
- Reviewing
- Post Office
- Date
- 2020-03-20
- Comments
-
Internet keeps turning off. No one in customer service make you wait on call for more than 20 mins.
Rubbish network
- Location
-
- Location
- LONDON
- Reviewing
- Post Office
- Date
- 2020-11-02
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-10-27
- Comments
-
Drops out at least once a day, however speeds good when is working. Awful customer service.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2019-12-23
- Comments
-
I don't normally write reviews, especially negative ones but I felt I had to warn others. Post Office Broadband is associated with Talk Talk. Currently it is the worst service I have ever experienced, its so unreliable you'd think your back in 1995. It cuts off and reconnects daily, not the worst thing but streaming isn't great, the signal is weak and after an update I can no longer access 5Ghz. My kids hate me for getting this shower of *****, as gaming is so laggy and frustrating they now need therapy. Steer clear from this one or I'm sure you'll regret it.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2021-09-16
- Comments
-
Signed up for a package which said in the documents 11 abs average speed. It has been getting progressively slower with buffering. Put this down to everyone working from home. I complained in Feb 2021, they said it was fine there end, so I left it. As it has been really bad I complained again and insisted they sent out what they call a cube engineer. He turned up, and had to order an Open Reach engineer. Open reach said I had 3MG and there was no super fast available as they checked the BT box nearby. I complained, got it escalated to the idiot that they call a 'Manager' he said it was stated in my contract I had 3MG. It does not so I said I wanted proof, then he told me to go onto my online account. Told him I don't have one, never had one and he was just reading off a hymn sheet and not taking any notice of my account. They he said he could give me compensation backdated to when I received visit from an engineer which was 3 days ago, + £10, what a joke. I then said I want it escalated to complaints dept. they don't give an address complaints have to contact me, so as I am totally fed up with the phone calls and the BS I said contact me by email. I will be cancelling the account once this is resolved as I imagine they will say they are not liable once account is cancelled. Rubbish customer service and rubbish service. Avoid at all costs.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-08-03
- Comments
-
Terrible! From day 1, the WiFi connection didn’t work. I live in a small house so it was very bizarre that it only reached 2 rooms- the living room and 1 bedroom. Every time I called up, they told me they’d changed something and it should now work. It never did. I called them countless times and they never sorted it. Whatever you do, do not use this WiFi, pay a little more money and go somewhere reputable.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-11-17
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2017-03-30
- Comments
-
Unbelievably slow (98% slower than other providers in the area). Incredibly unreliable.
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2020-06-16
- Location
-
- Location
- London
- Reviewing
- Post Office
- Date
- 2015-05-05
- Comments
-
This is the worse company you can switch your home phone and broadband, unfair people who talk to you as a customer service, they don't know how to manage, they don't care and respond about any thing.
I had a extremely bad experience .
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.