1,366 Customer Reviews over 35 pages
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- Location
- Isle of Wight
- Reviewing
- Post Office
- Date
- 2017-06-02
- Comments
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APPALLING....Don't know how to describe such a bad service. Had been one of their customers for 8 years. When we moved home, they failed to connect us twice, despite promises. I then cancelled....& ordered with BTW, a few days later, I discovered that they connected me, despite the cancellation, and sent me a bill of £237 for early termination!!! The people I talked to on the phone did not want to accept any responsibility and tried to force me to stay with them for an other 18 months! Hopefully BT offered to pay the fee for me. I sent a recorded letter to their manager...never got any reply .
- Location
-
- Location
- Isle of Wight
- Reviewing
- Post Office
- Date
- 2019-07-09
- Comments
-
Never had to use the customer service so can't rate them, I did a speed test and got a figure of 11.5. For me 7 months into my initial contract I'm satisfied
- Location
-
- Location
- Jacobstow
- Reviewing
- Post Office
- Date
- 2015-08-25
- Comments
-
"Abandon Hope All who Enter Here."
Took months to get problems resolved. Many, many wasted hours on the phone. One example : Told me I needed a broadband engineer to call, so I arranged to wait in. They then sent the wrong type of engineer, who said I needed a broadband engineer. They repeated this error twice more !!
Shocking incompetence. Never again.
- Location
-
- Location
- Keighley
- Reviewing
- Post Office
- Date
- 2018-06-10
- Comments
-
I have had post office Broadband for just over 18 months now ,And never had any problems,I did think about switching provider , Because my introduction offer over 18 months has now expired and i am now paying more monthly.But because i have been happy with the post office service i have received over the past 18 months i decided to stay loyal to them.
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2019-11-06
- Comments
-
Absolutely awful service in all respects. Trying to get a fault fixed is a nightmare. Now I'm being billed for calls that I didn't even make.
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2022-01-21
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2020-08-07
- Comments
-
Happy with set-up, and with the broadband itself.
Problem came at end of contract. I was emailed a month in advance (8th July) warning me the price would go up. I no longer needed the broadband so decided to cancel. The email said I needed to email support to cancel. I did so that day, and received an automated acknowledgment that they would be in touch within 5 working days. They never did.
Fast forward a month to 7th August and I received my next, higher bill. I called up for what I thought would be an easy phone call - you forgot to process my cancellation. They proceeded to then do my cancellation, but the cancellation team can only process the cancellation as at today, with a 15 day notice period thrown in so they want to bill me to 24th August (is that 15 days?). I pointed out this was pretty awful as I had cancelled a month previous. They said all they could do was cancel now, and I would have to then raise a dispute after the final bill had been sent.
I rang back to customer complaints, but was told the same, with some extra nonsense thrown in that I should have added my personal details to the email. The email made no such stipulation, and as I had forwarded the original email they had my name, account number, email and landline number anyway. Plus they had acknowledged receipt.
So I've spent 50 minutes on the phone, doing their work for them, and I will still have to monitor my account for when the money goes out and ring back and take more of my time to get money back that is mine. There seems to be no sense from them that this was their problem, that I had cancelled with more than adequate notice so I owe them no money. They seem to think it's perfectly reasonable that I will monitor my account and spend hours on the phone when this is their maladministration. I have complied with the terms of the contract, they haven't. That their systems are rigid, and they have no means to circumvent them in the event of an error is not my problem and it shouldn't fall to me to do their administration for them. I warned the first operative I would bill them for my wasted time, and I think I should, at my usual freelance rate.
I can't imagine what it must be like to deal with companies like this if you were elderly, mentally disabled, or otherwise inhibited from understanding what was going on and fighting your corner. I am from a process, compliance and IT background and I find it impossible.
I have received the cancellation email, which also threatens me that if I shut down my direct debit they will refer me to debt recovery, with the ensuing impact on my credit rating. If I end up with a bad credit rating for their incompetence I will be suing.
- Location
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- Location
- Kent
- Reviewing
- Post Office
- Date
- 2020-11-20
- Comments
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Avoid at all costs, terrible service, no response to emails and taken more than 30 days to fix a line fault. The Bt customers in my road had theirs done in 48 hours but then BT have signed up to the voluntary codes of practice with £8 per day compensation paid for outages. PO have not and it’s no surprise as they van not deliver.
- Location
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- Location
- Kent
- Reviewing
- Post Office
- Date
- 2015-10-10
- Comments
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Well I came on this site to see if Post Office were any good. I dont think I will both after looking at comments. I used to be with Tesco BB who were great, never had any problems, ooks like they have been bought out by Talk Talk which I'm not too keen on either. I think I will go with SKY.
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2021-01-17
- Comments
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Move from BT where I had 16MB download speed and now have an intermittent service that regularly drops and at best speeds of 7MB DOWNLOAD.
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2019-12-21
- Comments
-
Shocking customer service. Staff are rude. Was getting an internet speed of 4mb/s. Switched to plusnet and the same line is now running at 13mb/s. Post office broadband is actually talk talk .
- Location
-
- Location
- Kent
- Reviewing
- Post Office
- Date
- 2016-11-04
- Comments
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My mum wanted cheaper wifi and to save money so bought this one - constantly makes me frustrated as I cannot do homework effectively from home with awful connectivity. (Have been waiting to send a snapchat for 20 mins, will play no videos without buffering etc) - I am 16 and would rather her spend my pocket money on decent wifi rather than this, and usually resort to using 3G or 4G at home rather than out and about
Please only get this if you have deep seated internal anger and you feel like you need to have a viable reason for smashing something in your immediate vicinity. Only good for posting letters.
- Location
-
- Location
- Kettering
- Reviewing
- Post Office
- Date
- 2019-03-15
- Comments
-
The worst broadband I have ever used, customer service very poor, broadband service very poor, speed very poor.
The worst thing is I have not use my Internet for the passed 3weeks and am still paying for it. They have no engineering to come and fix it, And I can not cancel the contract because they are saying my Internet service is live and therefore if I cancel it, I have to pay £150, I have to wait until the engineer called me. This is the worst service I have had in uk. I do not recommend this service. I regret using their service.
- Location
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- Location
- Kettering
- Reviewing
- Post Office
- Date
- 2018-11-14
- Comments
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Appalling service. DOES NOT WORK AT ALL. They will only send you the router after 12 day cooling off period has started. Then for you to realise how poor it is, 3 days in to contact start I have asked them when an engineer will come out they have given no solid confirmation on times saying they will call you. Rude customer service after asking to cancel they want £160 which is a years contact near enough. Loosing business earnings due to their awful internet. KEEP CLEAR.
- Location
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- Location
- Kettering Northants
- Reviewing
- Post Office
- Date
- 2017-06-12
- Comments
-
Do not touch with a 10 ft bargepole they are rubbish mine never worked and they said they could send me an engineer if I wanted to pay £144 for one which I refused and they also charged me £229 for early termination!
- Location
-
- Location
- Keynsham
- Reviewing
- Post Office
- Date
- 2018-03-03
- Comments
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I have been with the Post Office for years because it is the cheapest package for calls. Broadband is reliable but very slow - less than 2mbs and half that of neighbours who are with other providers. I won compensation via the Ombudsman but no improvement. They just say I am out of contract and free to go.
- Location
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- Location
- Keynsham
- Reviewing
- Post Office
- Date
- 2015-10-18
- Comments
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Broadband is reliable but slow and getting slower. They claimed when Talk Talk took over the contract that speeds would increase but they have got slower - now only 1.2 Mbs. The Call Centre just blame internal wiring in my house. I only stay with them because of free calls to other PO customers but otherwise would change asap.
- Location
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- Location
- Kidsgrove
- Reviewing
- Post Office
- Date
- 2018-09-24
- Comments
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I have to say this, they are probably worse than the infamous Talk-talk. Dial-up speeds internet, I thought I was back in the modem days of the 1990's. How can any broadband be so slow these days ???. Spent nearly 3 hours on the phone the other night trying to get the speed improved. The first trained monkey said he was going to do a speed test, never came back, no speed test done either. The second orangutan said he would do the test and call back on my mobile. called back on my landline and got caught by the phone-blocker. The third idiot said it would be up scaled to the manager, still waiting to hear back on that one, not going to hold my breath. I have requested a refund for the rubbish service. STAY AWAY FROM THEM.
- Location
-
- Location
- Killingholme
- Reviewing
- Post Office
- Date
- 2015-12-18
- Comments
-
Post office broadband promised 5-7Mbps for my location and I did get that, between 3 and 6 in the morning, in the evening it went to the dizzying heights of 0.2!
Every time I rang customer services was in hold for at least 30 mins before I got to speak to a person and no-one seemed interested, they just kept telling me to do speed tests and that my speed might be all the line can handle!
Finally got through to someone useful who told me the customer retentions number (020 3747 1439) and after moaning at someone there I have got out of my 18 month contract with no charges and just received a refund of the years line rental I paid, back to BT for me, they might be more money but I never had a problem with them before!
- Location
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- Location
- Kilmarnock.scotland
- Reviewing
- Post Office
- Date
- 2016-10-16
- Comments
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I've been with post office for over a year now & didn't have any problems until now. Just over 3 weeks ago my phone line was crackly & broadband kept dropping so o called po & after 4 days of talking to them on phone I replaced all cables filters etc they even sent me a new router & suggested I go to my local hardware shop & purchase a bt socket face plate which I refused to do, after 6 days I got the 1st engineer visit he replaced the bt socket & reported a fault in the exchange box outside. 3 days after that I got a second engineer who fixed fault outside & my phone & broadband worked for 2 days I replaced my house phone with a brand new one & didn't make any difference. If I plug in my landline my internet goes off until I unplug my phone then it comes back on after about 20 minutes still waiting to get this fixed will be phoning at 9am I paid a full months phone & broadband bill for 6 days of internet, my contract is almost up so going to check out other company's although I think bt is my best bet
- Location
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- Location
- Kilrea
- Reviewing
- Post Office
- Date
- 2016-09-25
- Comments
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I had the worst ever experience ever with the post office telling me I had service when I didn't, even when they get me to do a speed check and it doesn't work due to no internet. I was glad when the contract was over a few years ago. Unfortunately my wife has the memory of a goldfish and a couple of years later signed up again. Hell all over again. Now that the she has cancelled due to he contract being up we were told they would keep our number. Other providers have confirmed this. They have also slowed us right down - hence the review. You don't need this, nobody does.
- Location
-
- Location
- Kilrea
- Reviewing
- Post Office
- Date
- 2016-05-27
- Comments
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I have had a nightmare regarding my dealings with PO in that there was no follow up telephone call to resolve my issues.I will seriously consider my provider next time
- Location
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- Location
- Kings Hill
- Reviewing
- Post Office
- Date
- 2017-07-16
- Comments
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Not good at all. Broadband speed is consistently lower than advertised.
- Location
-
- Location
- kings lynn
- Reviewing
- Post Office
- Date
- 2019-12-11
- Comments
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The speed was far below previous companies I used and only went with them because I only wanted a 1 year contract.
The broadband constantly dropped out, customer service was rigid in their interpretation of the rules, ie, they require 2 weeks notice to cancel a line and are unable or unwilling to stop any calls being made from the line while the cease is in place.
Ask to speak to a manager and you will be told someone will call you back in 3/5days.
I would recommend that everyone stays well away from this company as they clearly have no idea how to run a business.
- Location
-
- Location
- Kings Lynn
- Reviewing
- Post Office
- Date
- 2016-12-02
- Comments
-
When you have a problem, no one to talk to....on 4th call land and 40 minutes later, as by magic, help at the end of the phone, problem solved in two minutes. I would like to give negative stars for customer service The tickets that you can raise on line to request call back are worthless, raised 2 but NO call back. I bet the CEO do not use Post Office for his/her broadband. Cannot wait for contact to finish, the bye, but who to??? Grumpy.,
- Location
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- Location
- Kingston upon Thames
- Reviewing
- Post Office
- Date
- 2020-04-17
- Comments
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This rant is the result of an 8 month build up culminating in an absolute **** show now that I am relying on using PostOffice broadband whilst working from home.
My stingy boyfriend changed internet providers last summer, as saving a couple of pounds a month makes a huge difference...
I was telling him at the time that "PostOffice" does, at least in my opinion, not stand for "innovative fast service", but more for "this will just do for your granny".
8 months into using their service, I can assure you that I would not even recommend this to anyone's granny.
So please, if you are considering changing your broadband provider to the PostOffice, D-O-N-T!!!!!
- Location
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- Location
- Kingston Upon Thames
- Reviewing
- Post Office
- Date
- 2017-12-16
- Comments
-
Just switched from Talk-Talk to Post office broadband, all I can say is-DONT BUY. Their internet is too slow to even download a 400kb picture. Now stuck in 18 months contract with just 0.7mbps speed. PLEASE AVOID-PLEASE AVOID-Its a real RIP OFF.
- Location
-
- Location
- Kingswood
- Reviewing
- Post Office
- Date
- 2020-09-28
- Comments
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Please please please please please please please please please please aviod, useless service provider, useless WiFi, useless modem, useless internet, useless customer service, useless technical support. I don't have internet for a month now, they can't even solve the issue. Not trust worthy, customer service is a bunch of liers and rude gangsters.
Stay away
- Location
-
- Location
- Kingswood
- Reviewing
- Post Office
- Date
- 2018-03-12
- Location
-
- Location
- Knoxville
- Reviewing
- Post Office
- Date
- 2018-07-03
- Comments
-
When I arrived at the post office
There were about 9-10 people in line. Stood in line for 39+minutes aand behind me were another 10 people. Only two clerks. One clerk was in the back for about 10 minutes looking for something for a customer. It’s beyond me why the post office doesn’t provide better customer service. I never visit that post office without having to wait too long for service. No wonder the post office is losing money and in debt. There wasn’t no sign of a Manager. You would think he/she could help out when the line is backed up. The clerks were nice but a little frustrated because customers were not happy with the delay in service.
- Location
-
- Location
- knutsford
- Reviewing
- Post Office
- Date
- 2017-05-04
- Comments
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I cannot access my account because I'm told I must update adobe flash player. I don't know how to do this and when I told the person this I was advised (politely) to go elsewhere. I was advised to do this when I complained about slow speed.Not what I call good customer relations
- Location
-
- Location
- lairg
- Reviewing
- Post Office
- Date
- 2015-11-12
- Comments
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I am not happy with their broadband speed or reliability
also their customer service could be more helpful about helping speed up their broadband speed
- Location
-
- Location
- Lanark
- Reviewing
- Post Office
- Date
- 2019-03-21
- Comments
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Avoid using the post office at all costs ! Usual speed I am getting is 1mb, we did get 3.5mb but that didnt last long. majority of the time it goes from 0.4 to 1 and then to nothing. We can go nearly a full day without connection.
Please do not use this useless service !!!!!
- Location
-
- Location
- Lanarkshire
- Reviewing
- Post Office
- Date
- 2019-10-05
- Comments
-
Worst internet provider we have ever been with ! All day no internet ! Not this first time either, signal drops out all the time for hours ! Lucky if we get above 0.5 mbs most days !
Please DO NOT ever consider using post office broadband !
- Location
-
- Location
- Lanarkshire
- Reviewing
- Post Office
- Date
- 2018-11-14
- Comments
-
Terrible service from PO Broadband.
Been with them for 6 weeks.
Was fine for first three weeks then started having problems with router not showing Chromecast as being on network despite chromecast and other devices being connected to internet through the router.
Phoned tech support, first time talked me through some settings, but no solution. Got email from them admitting problems with chromecast and wireless printers.
Second phone call to tech support, guy didn't know what a Chromecast was!
Recommended I contact router manufacturer Zyxel directly for support, tried that but they were uncontactable.
Unbelivable poor service from PO Broadband.
- Location
-
- Location
- lancashire
- Reviewing
- Post Office
- Date
- 2017-12-02
- Comments
-
One star is one too many.
Dreadful broadband service, too slow to carry out a speed test!
Help desk personnel are very pleasant but nothing actually improves.
I'll have changed by the end of the week, if my broadband connection is capable of leaving me connected for long enough!
- Location
-
- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2017-09-01
- Location
-
- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2018-07-08
- Comments
-
Absolutely shocking. You'd be better getting a data contract with a mobile company and using 4G. Disgusting customer services to boot.
- Location
-
- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2020-06-23
- Comments
-
I've had several broadband suppliers over the last few years and PO is the absolute worst, we get internet drop outs several times a day (where the devices are connected to the router but there's no internet) and on reporting to them I just get told there's no issue with the line. If I want to download anything then I cannot stream video at the same time. I can't wait for my contract to finish so that I can get back to having usable internet.
- Location
-
- Location
- Lancashire
- Reviewing
- Post Office
- Date
- 2019-10-17
- Comments
-
After have a none exsistant connection for a few weeks, I was just told on the phone by their tech ( who qaubelled with me over technical words ) to change the filter in the wall socket as they wear out quickly!
So in other words after just three months the filter is worn down and I have to use the spare, which is them essentially admitting they use cheap parts to send to you. I know it might be hard, but just try and find an extra few quid and go elsewhere, it will be worth it in exchange for time wasted trying to get in touch with them or trying to trouble shoot you connection late at night.
I've been with them for 3 months and had to call technical services 2 times already. Make sure if you do have to complain you call them as they will take up to a week to reply to you if not. The only good thing is the price ( but i guess we get what we pay for ! ) and the first tech guy was really nice and helpful.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Post Office are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Post Office.