322 Customer Reviews over 9 pages
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- Location
- Denbigh, North Wales
- Reviewing
- POP Telecom
- Date
- 2021-07-29
- Comments
-
Rude and argumentative staff. Poor constant signal and customer service team are badly rude and almost enjoy being unhpful and raising their voice at you whilst telling you you can't get out of the contract. Cancel your DD. Company sign you up to something they don't really offer. Stay clear of this company.
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2022-04-14
- Comments
-
AVOID….PLEASE AVOID. They never answer their phone…the broadband is slow. They block you from changing to another provider even thou my contract was up. Now the have sent the bailiffs on me for 4 months of bills when I wasn’t with them. I will do everything in my power to bring shame to this company. The worst company in the UK! Kind at the beginning and then complete rudeness - the only reason they get 5 stars on trustpiolt is because you get £5 knocked off your bill….please avoid at all costs. Shame on them. A small little Essex firm…
- Location
-
- Location
- Neath
- Reviewing
- POP Telecom
- Date
- 2021-07-12
- Comments
-
Absolutely awful!! Avoid avoid avoid. Internet hasnt worked since i went with this company. Rang to say i was having problems... when i spoke to representative i asked if there would be a call out fee if there was any problems with the internet he said no. Actually there is a fee of 192.00. Another person from customer service told me to get a screwdriver and take the socket off.if i could look to see if i could see a problem...i kid you not!! Iv never heard anything like it. Worse thing i did was moving to this joke of a company.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2023-07-27
- Comments
-
DO NOT USE
You may be lucky and get an okay service. However if you are one of the many who are unable to connect and they can not resolve the issue you will be charged £100+ cancellation fee. Even if the fault is not with you and you never receive any broadband connection.
Disgusting excuse for a broadband provider
Not worth the risk
- Location
-
- Location
- Gwent
- Reviewing
- POP Telecom
- Date
- 2017-09-06
- Comments
-
DO NOT GO WITH THIS INTERNET PROVIDOR. I HAVE ASKED TO LEAVE AFTER HORRENDOUS INTERNET AND HAVE EVEN FINISHED THE CONTRACT.... TO BE TOLD I HAVE TO PAY 50 POUNDS TO FINISH... EVEN THOUGH THE CONTRACT HAS ENDED. RUBISH CUSTOMER SERVICE.. ABSOLUTLY HORRENDOUS COMPANY
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-04-20
- Comments
-
DO NOT USE
You may be lucky and get an okay service. However if you are one of the many who are unable to connect and they can not resolve the issue you will be charged £100+ cancellation fee. Even if the fault is not with you and you never receive any broadband connection.
Disgusting excuse for a broadband provider
Not worth the risk
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2019-12-05
- Comments
-
UPDATE - I have now been charged £137 for cancellation fee and two months service which I never received. This company is disgusting. Avoid Avoid Avoid.
The response I have received from Pop Telecom has basically told me that it is my problem and I have to deal with it. That I will have to pay a cancellation fee (£101 +original installation fee) for a service I never received which has cost me time, stress and money.
I would also like to add that I live in a studio flat in central London. I am one of 20 tenants. The other 19 have no issue with their wifi providers. So I believe the issues is with Pop Telecom.
UNBELIEVABLE.
Following on from my previous review I would like to complain further about the service.
A new router was sent with incorrect information. Once the correct username was put in and it still does not work. The problem is not consistent. My laptop does not detect any WIFI availability, while my phone does but the password appears to be incorrect despite it being confirmed by one of the pop telecom staff. I spoke with someone earlier today who explained that there is nothing wrong at their end. He did not actually ask what was the problem in detail only that it should work. It is not working. He also added I could leave by going with another provider… this seems odd to me. Surely I can cancel with them directly.
I requested a cancellation via the phone over 30 days ago so I would like a confirmation that my account is indeed closed.
Furthermore he has said that he is unable to wave the cancellation fee of £101. So to sum up – I have to pay for a service that has never worked, cost me time, money and stress as well as an additional £101 to leave. I was expecting an apology and refund which is what I should receive from any reputable company.
DISGUSTING SERVICE – DOESN’T WORK. WILL NOT RELEASE YOU FROM THE CONTRACT. NO REFUND PLUS £100 CANCELLATION FEE. SURELY THIS ISN'T EVEN LEGAL????
I would like to complain about my experience with Pop Telecom which has frustrated and exhausted me over the last 6 weeks.
My WIFI has never worked and many, many attempts to get it up and running have been going on since the start. It has been reconfigured, a new adaptor has been sent, a new router, a BT technician has been sent out.
The contract stipulates that I cannot leave without a fee before 28 days as you are entitled to try fix the connection problems. I have given them 6 weeks to resolve the issue. They are stating that it should be working but it is not – no help was given to resolve the issue. But I was told I would need to pay £101 cancellation fee with no refund for a service which has not worked at all.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2019-11-26
- Comments
-
DISGUSTING SERVICE – DOESN’T WORK. WILL NOT RELEASE YOU FROM THE CONTRACT. NO REFUND PLUS £100 CANCALTION FEE. SURELY THIS ISNT EVEN LEGAL????
I would like to complain about my experience with Pop Telecom which has frustrated and exhausted me over the last 6 weeks. I would like to mention that I work long hours and often from home, at one point I became so overwhelmed and disgusted by the customer service I actually cried whilst in my office which was so humiliating and unlike me.
My WIFI has never worked and many, many attempts to get it up and running have been going on since the start. It has been reconfigured, a new adapter has been sent, a new router, a BT technician has been sent out.
The contract stipulates that I cannot leave without a fee before 28 days as you are entitled to try fix the connection problems. I have given them 6 weeks to resolve the issue. They are stating that it should be working but it is not – no help was given to resolve the issue. But I was told I would need to pay £101 cancelation fee with no refund for a service which has not worked at all.
- Location
-
- Location
- Rugby
- Reviewing
- POP Telecom
- Date
- 2019-11-24
- Location
-
- Location
- Man he’s
- Reviewing
- POP Telecom
- Date
- 2019-12-04
- Comments
-
I would give no stars but it won’t allow it.
Poptelecom is a scam total scam, my advice make a complaint and do not resolve it and then ask for a dispute resolution form to be sent to ofcom to make a judgement of your complaint, this method will alert of on that something is not right with this company’s operation and then they will investigate. Poptelecom have consented over billed me for me choosing to pay by my own means this has cost me 8.00 and because I have to contact them every month to have my bill corrected they say I’ve paid late and charge me a further 6 pounds. This is a scam a total scam and they should not be allowed to operate. Poptelecom sent me an email to my complaint stating that they had corrected the over billing and had ordered my direct debit to pay them, I only left the monthly cost of my bill in my account and they tried to take 27.90 instead of the 19.99 I had left in my account to pay their bill. I believe this is theft and why they insist on direct debit to take what they want.
You have been warned DO NOT USE POPTELECOM THEY WONT LAST LONG SO YOU DONT WANT THEM WALKING OFF WITH YOUR MONEY.
I’m off to find a new service as I’m sick of having to undo their scams and watch my bank account to ensure they haven’t taken anything as they are also thieves a company run by gangsters.
- Location
-
- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2023-06-15
- Comments
-
Disgraceful customer service
Cut off my internet for weeks
Won't let me complain
Tried to bill me even though I was not in contract
- Location
-
- Location
- Hounslow
- Reviewing
- POP Telecom
- Date
- 2024-03-28
- Comments
-
Worst company my contract was for £22.99 but first 2 month I was charged £28.49 then 3 months I was cahraged £24.95 4th months I was charged £30.65 I still have another 14 months to go with them my bill from £22.99 went £30.65 in just 4 months when I ask to talking to a manager they say maneger is not available
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2021-08-09
- Comments
-
I’ve been waiting for 2 months to get internet. I call every week and I’m always greeted by rude people!
Every week they change the date of installation, although I have already an openreach socket at home they do not give answers!
I’m tired of spending my words on calls with them, tired of spending money on data.
One of the ladies that got my call put on my notes saying that I requested extra hours service to openreach when I didn’t say that. So they lie, they joke around with costumers, they don’t give plausible answers, they tell me all the time that there’s nothing they can do.
- Location
-
- Location
- Walsall
- Reviewing
- POP Telecom
- Date
- 2022-04-03
- Location
-
- Location
- Hampshire
- Reviewing
- POP Telecom
- Date
- 2019-06-19
- Comments
-
I recently left this company and i am very unhappy with how they treated me because i left
They told me in chat it was fine for me to leave when i asked to as my contract would end on1st June i asked can i leave now they said yes so i accepted my new provider starting on the 7th June and thought i would just be charged until that day but instead they charged me for a whole month without telling me that they would do so more than i was normally paying inside the contract which was 21 they now charged me 36 and even though i protested that i did not use the phone fir calls anymore they charged me and for international calls also after i had left them which i think was disgraceful
No amount of protesting would change their minds they took the money from my bank and have left me very angry even though i had been a good customer of theirs for over 2 years
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2019-04-04
- Comments
-
Internet is fine just don't ring them up as they a rude, talk rubbish and dont miss a bill for a day or they will ring you fromm 9am every 15min to 30min for days and send you a email saying they will trans fer yo to carnt pay take you away over 21.99 berry professional
- Location
-
- Location
- Stoke
- Reviewing
- POP Telecom
- Date
- 2022-04-20
- Location
-
- Location
- GLOUCESTER
- Reviewing
- POP Telecom
- Date
- 2019-03-13
- Comments
-
Well where to start.Having lived in the same house and had successful broadband with both BT and Talktalk for the last ten years i made the mistake of being sucked in by price. My fault. After a week the connection would frequently drop off or be so slow was unusable. They said its because your so far from the exchange. I always have been i say. Im not expecting much more than 2 megs . i do get 2 megs ocassionally but still dropping off. Tried new router, better for a short while then back to same old rubbish.I ask how can it be i have no problem with two other providers,but garbage with you. no answer. Not even responded to last couple of e-mails. So decided to just grin a bare it till my 18 months was up and could go elsewhere or so i thought. Brings us to this morning. I contact them to inform of change off address and . First they tell me a £40 charge will be made by open reach for the new line[im moving next door] and the lady discontinued her telephone service. I ask so if there was a line i assume no charge . correct they say. I say ok ill call open reach[i have contacts]. Ah no they say its not an open reach charge after all its an moving house admin charge . Open reach charge is £30 but they'll waver this. However the absolute worse thing which i think is a disgrace is because im moving home the contract renews to another 18 months. So im stuck with the worst broadband in propbably the world. I say if its a new contract then surely i can cancel within 14 days. Oh no you cant your stuck mate its in our terms and conditions. Stay well clear . Rubbish rubbish rubbish. Actually im astonished the connection has lasted long enough for me to complete this review
- Location
-
- Location
- Stockport
- Reviewing
- POP Telecom
- Date
- 2016-10-04
- Comments
-
I am out of contract but Pop Telecom keep blocking my transfer to BT by telling BT I wish to remain with Pop which is false (and probably against the law)They have done this twice now so I am reporting them to OFCOM. they also charge £50 to terminate even when you are out of contract. KEEP CLEAR.
- Location
-
- Location
- Northumberland
- Reviewing
- POP Telecom
- Date
- 2023-08-01
- Comments
-
Don't Use This Company!!!
They offered me a cheaper deal to stay with them but I wish I didn't.
Had continual line faults with no internet.
They then charged me £192 for a call out which only required a £1 cable to be changed.
Don't be fooled by their lower costs - value for money can be found with ANY other reputable company!
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2017-12-24
- Comments
-
Having received over 700 reviews, Pop Telecom is ranked 95 out of all the 98 telecommunications firms reviewed on Trustpilot. The regulatory association of this firm is CISAS, who deals with customers' complaints. CISAS needs a copy of the evidence (including communications) you have of the issue with the firm. A number of things could form the base of the complaint against Pop Telecom, for example:
(1) Charges not included in the advertised contract. While advertising on comparethemarket.com, Pop Telecom did not specify the cancellation fee of £50 per connection. This means a contract with this firm will cost you extra £100 if you have both broadband and landline when you transfer to a new provider. The price shown on comparethemarket.com is generally the total cost one faces when he transfers the connections to a new provider. Pop Telecom seems to take advantage of this common view. This is not fair to customers or other firms.
(2) Increased cancellation fees. Pop Telecom increased the cancellation fee per connection from £25 to £50 in October 2017. If a customer wished to leave the company because of this increase, he would have to pay £50 for both broadband and landline. If he did not want to pay that amount, he would be forced to stay with Pop Telecom. This way of keeping customers seems against the spirit of fair competition. It does not show dignity and respect to a customer.
(3) Threat to customers. A Pop Telecom customer might have received a letter ‘Terminating your account notification’ that says ‘Termination fees … may be up to £500.’ How does Pop Telecom compute this amount?
(4) Quiet charges. Pop Telecom adds items on a monthly bill without having a customer’s consent. If a customer does not notice it, she loses a few pounds every month. If she emails Pop Telecom to complain, the firm will apologise and return the money.
(5) Violent charges. To add to many examples listed in Trustpilot reviews, I add here mine. A late payment defined by Pop Telecom is one paid after the first of a month. I paid a monthly bill on 01/12/2017. The firm told me this was late payment because they received the payment on 04/12/2017. However, I have an email to evidence that the payment was made on 01/12/2017.
Pop Telecom does not show dignity and respect to a customer. This firm seems good at playing with their T&Cs to undermine fair competition and customer’s trust. There may be other incidents you have experienced with Pop Telecom. Keeping evidence and thinking about your rights is always helpful. Seeking a second opinion from e.g., CISAS, comparethemarket.com, or BBC Panorama or Watchdog can be helpful, too.
- Location
-
- Location
- Dorset
- Reviewing
- POP Telecom
- Date
- 2018-08-16
- Comments
-
Avoid at all costs, service is constantly cutting out and dial-up is fast, customer service well there is none. Rude, arrogant not prepared to help, refused to tell you who their ADR is so you can make a complaint and they won't do anything to help. Need closing down.
- Location
-
- Location
- Cornwall
- Reviewing
- POP Telecom
- Date
- 2021-12-06
- Comments
-
Poor intermittent connection and incredibly slow to deal with problems.
- Location
-
- Location
- Skye
- Reviewing
- POP Telecom
- Date
- 2021-01-08
- Comments
-
Shocking company paid nine pound 99pence set up fee on line end of october ,phone call next day to say cant provide service to my area , can i get my money back . No no ,repeated phone calls and email ,no responce ,this company is totaly ignorant to customers ,still have not received my money back to this date, do not trust this company they lack any decent customer service
- Location
-
- Location
- Castlewellan
- Reviewing
- POP Telecom
- Date
- 2017-07-27
- Comments
-
People do not use they do not send out a bill that u r to pay the next day they take over your line when u do not pay it they cut u off I mean your line is dead keep away report them as by owns the lines they use as they will not tell u this by is the one that should and can stop them they r rude and hound u on your mobile like 10 calls for a payment which is not to be payed until a month away and u will have to block r report them to the police I would tell others to get beeline and then u can leave they r crap
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2022-05-27
- Comments
-
Absolutely shocking company. They tied me into a contract I never even asked for and wanted the full contract price to pull out. Disgusting
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-11-19
- Comments
-
Broadband speed was never going to be fast over ADSL and that's fine however the problem is the reliability of the router which requires a reboot multiple times a year
Pop Telecom acknowledged this fact after being with them for almost year yet did nothing about it
Be careful with the contract, it'll double in price after it ends
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2021-02-01
- Comments
-
They get Trustpilot to remove bad reviews - just glad to buy my way out of contract. Customer services tried their best but they need to up their game as a service provider - absolutely shocking service!
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2020-08-04
- Comments
-
I have given 1 star for the customer service as I have always found them fine to talk to but I refuse to give any stars for the rest of the "service.
The speeds are inconsistent - can't even stream iplayer just now. The service drops out regularly and the 2 routers I've paid for like to just stop feeding wifi when they feel like it.
I usually pride myself on researching first and went off the Trustpilot reviews much to my chagrin. You will find that the only negative reviews on Trustpilot are very recent whereas the good reviews go way back. I read they try to get as many bad reviews removed to keep their rating high.
If I had known there would be no customer service available after 6pm or at weekends I would never have signed up. If I had known they piggyback on the TalkTalk service I would never have signed up.
Thankfully I'm most of the way through my contract and should soon be able to switch to a better provider who guarantees a minimum speed and has customer service available when most people need it.
Another point if you too are still in contract - keep an eye on your bills.
- Location
-
- Location
- England
- Reviewing
- POP Telecom
- Date
- 2021-02-06
- Comments
-
Glad to be out - do not trust other review sites with "pilot" in their names as the bad reviews are removed to keep the score high. Cost me more than a years sub too get free but I was so frustrated I paid. I hope more people read through review sites other than the obvious to save themselves hassle. I'm paying a little more now but at least it works!
- Location
-
- Location
- Derbyshire
- Reviewing
- POP Telecom
- Date
- 2021-06-15
- Comments
-
After speaking with Paul today he sorted out my problem in no time. Paul was very nice to speak to and polite,he talked me through everything and now it's all sorted.Im happy now it's all done.
- Location
-
- Location
- Yorkshire
- Reviewing
- POP Telecom
- Date
- 2024-01-22
- Comments
-
I will be complaining to Martin Lewis website from where I got a cheaper deal. It didn't run smoothly as I was charged more than the deal I signed up for. I spoke to them and they assured me it was because I wouldnt be charged in December which I wasnt but come Jan I saw an email informing me they would be taking 23£ this was due to 2month free period of whatever so I checked my D.Debits to find beginning of Jan 32£ was taken not the deal of 18.99 now they say I owe them 23£. I will be complaining to whoever regulates these charlatans. I will be also warning others on social media. This is theft.
- Location
-
- Location
- Orkney
- Reviewing
- POP Telecom
- Date
- 2016-12-15
- Comments
-
Everything fine till lightning strike, they sent new router, which took nine days to arrive but did not fix problem of no internet connection. A further two weeks and numerous phone calls by me before they arranged an engineer visit to repair line fault. Back on now after four weeks. AVOID THIS COMPANY.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-10-18
- Comments
-
Poptel smugly replied to my complaint about being blackmailed over leaving by saying I had 'reacted an agreement' [presumably 'reached, literacy not being a strong point either]. I haggled them down to a £25 penalty for leaving them after an expired contract. As I did it I said it was under duress, the alternative being lifetime servitude. It's surprising that they read these reviews as they don't make them mend their greedy ways. Scamming lil old ladies appears to be a speciality.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
-
My contract with Poptel was coming to an end and I found another good deal.
Poptel's response was an aggressive letter and identical email saying I might have to pay up to £500 termination fee. They stopped my transfer without telling me. After I found out from the new supplier I had a very nasty conversation with one Jack who said they'd stop me moving unless I paid £50, as apparently lurking deep in 'termsandconditions'. This you must pay or stay until you die. This is contemptible sharp practice.
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2016-12-15
- Comments
-
Everything fine till lightning strike, they sent new router, which took nine days to arrive but did not fix problem of no internet connection. A further two weeks and numerous phone calls by me before they arranged an engineer visit to repair line fault. Back on now after four weeks. AVOID THIS COMPANY.
- Location
-
- Location
- isle of wight
- Reviewing
- POP Telecom
- Date
- 2020-12-10
- Comments
-
A complete scam. Charged £60 to put in a phone line because they said we didn't have one when there was already one in and when challenged they said it was a connection fee. Couldn't use it on the so called day of activation because there was an I.P error. They said we should get a relative to sort it so we cancelled it there and then. They broke the 'contract' for failing to provide what was paid for and refused to take any steps to provide a service. It was cancelled within 24hrs and 2 weeks later they say the service is now active and we are locked into a contract. During that time they kept harassing with phone calls. That's impossible you can't have 2 internet providers sharing one line. They spoke to the missus like she was an idiot and harassed her with a 30 minute phone call during which 3 different operators kept bullying and lying to her. There is NO contract they provided no service and we cancelled within 24 hours and they even admit they provided no service for 2 weeks by saying it was now active even though we are with another provider. You don't get paid money for nothing unless you're a charity! They owe us £60 for the bogus line installation, £9.99 postage for their router which is so light you can balance on one finger, who charges postage for a router to use their service so they can make money out of you! Plus compensation for bullying! Deception is a criminal offence. Crooks, fraudsters, liars and bullies that should be put out of business and jailed.
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2020-03-16
- Comments
-
Awful organisation, increased my broadband price 3 times by stealth during course of first year, then tried to suggest I had a 24 month contract and tried to double price again. People in Debt made no concessions only allegations. Charge for customer service calls, and work from a PO Box in a way that is consistent with who they are and how they operate. Now going to managing director and regulator.
- Location
-
- Location
- Northampton
- Reviewing
- POP Telecom
- Date
- 2021-12-14
- Comments
-
I initially applied for Fibre Optic broadband but I left my online form incomplete. The next day Pop had obtained my contact information from my incomplete form to give me a call. They wanted to know if I would like to finish my application, they also said that Fibreoptic broadband was not available in my area (despite initially searching my postcode, and the reason I discovered pop in the first place), not just from them but by any provider. I signed up to the Unlimited broadband service. Initially they tried to sell me the package for the same price as the Fibre Optic broadband, but using the same site on which I found Pop, I saw the Unlimited broadband advertised at £5 less than what they were telling me. I asked why the price advertised was different, they explained it was an offer, but would match the price, so I signed up.
When they contacted me later in the day stating that my engineer would be coming out in 16 days time I didn't think anything of it.
When the engineer arrived he told me that the connection socket was upstairs in the bedroom. Apparently, the one in the living room is unusable because the line is owned by Virgin. When he connected the router to the socket in the bedroom, the wifi signal does not extend to the living room. After moving the antenna's and the wifi box, there was still no signal in the living room. Not only did he relay that I have no signal, he also told me he could see the telecom post outside my house and that FIBRE OPTIC BROADBAND IS AVAILABLE! Whereas Pop have told me that not only can they not provide fibre optic broadband - no other company can, it's not available at my location.
Bear in mind that they advertise a £9.99 connection fee, and an additional £30 THAT IS NOT ADVERTISED TO send out the engineer for installation and connection.
When I first called to discuss this I explained to the CS person what has happened and I asked to speak to the manager, because I would like a refund and he wasn't listening. I was put on hold and told that they were busy, I said I would wait, twice, and they dropped the line.
The 2nd CS guy said that he would try to help by directing me to a signal app that was only available on android and I have an iphone. I reiterated that my request was for a refund because the wifi router was not fit for purpose - I was not told that wifi would be limited to my bedroom when I ordered it. He told me that the manager was not in that day, very different to what the first gentleman said. He insisted that the manager would call me back 1pm the next day.
No such call came. At 4pm I received a voice message by the customer service guy (not the manager) asking me to call back, which I did. I was not put through to the manager, despite asking to speak to her, instead I was told by the customer service agent that a message from the supervisor had been left on my file to say that a). they believed I had applied for the wrong package so my complaint was not valid and b). it was past the 14 day cooling off period - I was told 'it's not a try before you buy service ma'am'. I was put on hold for well over an hour waiting to speak to the manager, to no avail.
My request to terminate the contract is because not only does the wifi / router not work in the living room, which is the only room I need it to work in, but because fibre optic broadband (unlike the the copperbased one of speeds up to 11mb that I purchased) is available in the area and Pop customer services told me otherwise. The Outreach engineer had no reason to mislead me and he showed me the pole with connections to neighbours who would already be in receipt of fibre optic broadband. The 14 day cooling off period is beside the point if the product is not fit for purpose and the company have misrepresented the availability of broadband in the area.
I have no faith that the manager will call me back as they haven't so far. Terrible service. The company should come with a warning label.
- Location
-
- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2023-08-25
- Comments
-
Diabolical. Don't touch this company with a barge pole. No customer service and will charge you random amounts. Terrible broadband.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.