322 Customer Reviews over 9 pages
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- Location
- Devon
- Reviewing
- POP Telecom
- Date
- 2019-01-21
- Comments
-
worst provider ever experienced. charged £200 for engineer visiting which there was no fault in the house, when through the telephone I cleared been told that if no fault inside my house I won't be charged. called them few times promised to send me the telephone record but nothing. in the end I just give up to argue with them. then I decide to leave them they charged me twice bill in same month, also request another early exit fee which I am already out of contract 18 months. customer service call only Monday to Friday, when need call them weekend there is no chance to contact, my internet was down for 28 days but they said needs be 30 days then I will get bill relive, too much stress for me to through this again with them.
- Location
-
- Location
- sudbury suffolk
- Reviewing
- POP Telecom
- Date
- 2021-08-19
- Comments
-
awful awful service. slowness. told i would receive a new micro filter in 24-48 hours, a week later and still not got it. once my contract is up i am cancelling it
- Location
-
- Location
- Lincolnshire
- Reviewing
- POP Telecom
- Date
- 2022-12-29
- Comments
-
Great customer service when explained the issue. Some service problem, believed like with every other provider.
May be back to them in future.
Recommended
- Location
-
- Location
- Worcester
- Reviewing
- POP Telecom
- Date
- 2022-04-15
- Comments
-
I’ve been stuck with pop telecom for almost 4 years. Every time I move house, they make me renew the 18 month contract. I’m so desperate to leave them but they say I have to pay £450 to leave them early. I’m constantly having wifi problems and the staff on the phone are always so rude. I strongly regret ever going for this company in the first place and since I’m due to move house again soon, I know they’ll renew my contract for yet again, another 18 months. I’ll be stuck with this terrible company forever.
- Location
-
- Location
- RENFREW
- Reviewing
- POP Telecom
- Date
- 2018-03-05
- Comments
-
total waste of time broadband always going down whe i called i got abuse on the phone saying they could not see anything wrong and demanding over £50 for a new router stuck in an 18 month contract beware of this total garbage.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2023-12-28
- Location
-
- Location
- Market Drayton
- Reviewing
- POP Telecom
- Date
- 2017-01-31
- Comments
-
We have been with pop telecom for 1 month, 2 weeks after switching we realised we had been taken for a ride and promised things they could not deliver.
I used this page to do a speed test, it was 3.85 download speed and 0.54 upload.
We were promised a download speed 17mb, on a good day we can barely get 7.
They say we can not get out of our contract unless we pay the full amount, and when we try to call them your waiting in a que for an hour and then the line goes dead!!!
This is the worst customer service I have ever come across and I just hope there is a way we can get out of this joke of a contract without having to pay for the pathetic service we are barely receiving
- Location
-
- Location
- PORTSMOUTH
- Reviewing
- POP Telecom
- Date
- 2017-05-10
- Comments
-
A DREADFUL COMPANY ! No Broadband or phone for 4 weeks after joining and had to involve Ofcom for compensation.
AND
When I decided to cancell my contact half way through the period despite being told they "do not makes penalty charges" they invoiced me and removed from my account £300. When challenged over this they advised this was in the small print in the contract I agreed to. So BEWARE before tying yourselves up with these people and if you shop around I am sure you will probably find better deals elsewhere. I cut my broadband/ phone bills in half by moving!
- Location
-
- Location
- Tyne and Wear
- Reviewing
- POP Telecom
- Date
- 2022-01-06
- Comments
-
Absolutely abysmal. Drops connection regularly, called customer services multiple times to be told the line will be tested for 24 hours which I never got any feed back from. Eventually they said it was a router issue, sent a new router but nothing has changed still poor
Connection and signal loss. Pay more than initially advertised too
- Location
-
- Location
- Ashbourne
- Reviewing
- POP Telecom
- Date
- 2017-10-07
- Comments
-
Dreadful company in pretty well every respect. they've been harassing my elderly mother for weeks now, they refuse to answer letters, they renewed my mothers contract without even contacting her, which isn't the first time this has happened apparently. the list of this companies failings is way too long to go into. follow the other people's advice on this page, go elsewhere.
- Location
-
- Location
- peterhead
- Reviewing
- POP Telecom
- Date
- 2016-10-04
- Comments
-
Save yourself the hassle and RUN AWAY NOW!!! Communication is terrible, (even advertise some customer service phone numbers that don't even exist) didn't even bother to send out a contract I apparently renewed earlier this year although i have no memory of this. Also the FREE broadband they are advertising costs more(overall) than when I paid for it. Nearly all providers are cheaper than them these days anyway, so just go now, there is no possible reason to use them.
Don't consider this company, just find someone else and run away.
- Location
-
- Location
- Wales
- Reviewing
- POP Telecom
- Date
- 2022-03-22
- Location
-
- Location
- Northumberland
- Reviewing
- POP Telecom
- Date
- 2018-02-28
- Comments
-
Well what a soory state this Company has got its self into. Having experienced it at first hand I have to agree with the majority of reviewers. This is an appalling Company and the regulator needs to take heed and do something about it.
My own story is similar to those below, Pop staff who do not listen to your complaint, badger you to pay inflated fees, coerce you to stay with them at all cost and then when you say NO. then they hit you with the fees..
My contract termniated naturally after 24 months, I decided to switch as was my right. That was the start of my nightmare. They blocked my switch and then went on to harass me for £100.00 exit fees. Its in the contract they say. section 32. Well I examined my contract and low and behold, its not there. Cast Iron case of changing the terms mid contract. I posted them my contract as proof. Oh they say look at our web page its clearly in section 32. Not interested says I My contract does not contain this clause. They went on to block my switch again a second time. They also billed mt for the following month after my contract expired. When I cancelled the DD they threatend me with additional costs for not paying by DD. This Company is appalling. After almost 2 weeks they then tell me they posted out to all their customers the changes to contract in October 2017. Rubblish says I. I have never received anything via mail from this Company all correspondence including billing is via E Mail. I ask for a copy of this mailshot and low and behold they are unable to produce it.
Finally after much effort of their part to wear me down, they give in. A Senior Director has conceeded and allowed my switch to go ahead. We are now battling over the final invoice they produced for the month after my contract terminated naturally. Their regulator is CISAS if I have to take my case to them to finally get them to see sense then I shall and they will start to look rather foolish...
I have used Citizens advise and Ofcom for information. The thrust is"They cannot change your contract terms unless you have been notifed and they have given you 30 days to quit. They cannot block a switch on spurrious grounds and if they do they are running foul of Ofcom directive "General conmditions Of Entitlement section 22
Dont let them get away with harassment complain to Ofcom. They wont look at individual cases but as they receive more and more complaints they will have to take action against this Company.
Another useful site for info on how to complain is:- www.complainingcow.com
good luck
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2020-03-10
- Comments
-
I did a big mistake by purchasing POP Telecom package for a price of £14.5/month which now cost me a fortune. Internet speed is between 0 and 3 Mbits/sec though advertised at average 11 Mbits/sec. Customer support refused to give me £23 refund and preferred me contacting Internet provider regulator and small claim Court which I did. I wasted one man-day of my life but still ended up with the service which I can to terminate without a penalty fee and can not be improved..
- Location
-
- Location
- Dundee
- Reviewing
- POP Telecom
- Date
- 2017-09-21
- Comments
-
Customer service and overall service is appalling,how do they get away with it,we only went live on Monday and problems already and can't get out of contract unless we pay £545..we should have read reviews beforehand..has anyone won against this shambles of a company...we will continue to fight our corner..APPALLING!!!
- Location
-
- Location
- Gainsborough
- Reviewing
- POP Telecom
- Date
- 2017-06-20
- Comments
-
Well where to start 1st even 1 star is to much to rate them 0! Nothing but problems from minute I joined. 3go live dates 3router delivery dates. 15 phone calls through out our 4week wait in the mean time they hit my bank for £66 even though we had no equipment or service, Cancelled at the bank luckily as I had lost all faith in company before I even had services. They then went ahead and decided they was going to set up a new direct debit without permission and again I've got screen shots and a letter so sure ofcom will love this company fraudsters. They had been told I've payed plusnet and were leaving there company being lied to hung up on very rude staff of witch I say they must have only a handful of people as I've spoke to them all several times quick to answer phones not be helpful even managers lie! They don't keep you up to date like they say no free phone nice set up for them nice bill for us. Signal is sh!t it can only run 1 Xbox in my house can't connect more than that what a joke suppose it's in the words speeds of up to 40mb pmsl we running at 17mb real fast fibre NOT and to think you charge £2 more than sky for package what a bunch of incompetent little twirps don't know there ass from there elbow. People's stay well clear or if you join record everything log it all dates and times. O and also if my personal detail was not on my evidence against them I would put it up for all to see.
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2018-01-04
- Comments
-
Under no circumstances go with these people. They added to my bill each month "hidden charges". Their call staff are nothing more than bullies and intimidating. It got so bad that I had to leave and they wanted an cancellation fee of nearly £500. I terminated the contract anyway as I would rather deal with debt collectors.They still kept my details and took the last of my money out of my account today leaving me broke for a week. On contacting them they said that as they had my bank details they were in their right to take money as and when they liked. I changed my bank this morning as I was at my wits end. I have been in tears over this company and stressed out. AVOID them at all costs as they are bullies and will drain you of money
- Location
-
- Location
- Galashiels
- Reviewing
- POP Telecom
- Date
- 2022-02-11
- Location
-
- Location
- Shrewsbury
- Reviewing
- POP Telecom
- Date
- 2017-07-19
- Comments
-
It's honestly awful, if your here debating if you should risk it or not because it's cheap, Please don't bother. Nothing works I mean like basic tasks like checking my emails, Facebook, YouTube, Netflix, amazon. Pretty much anything dosent work so there is really no point in it! They are nothing book crooks selling awful internet making it out to be something it's not to get a quick buck. It took me 2 hours to buffer a movie of amazon i wanted to watch. For a few pounds more I can get internet that is instant! You get what you pay for I'm afraid and all your paying for here trash
- Location
-
- Location
- manchester
- Reviewing
- POP Telecom
- Date
- 2017-12-22
- Comments
-
Customer service is excellent, they always answer fast and solve my techy problems
Compared to my old provider whose calls are always outsourced and take ages to answer the phone. This should be a standard with all providers.
- Location
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- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2022-06-01
- Comments
-
They tell you that the speeds are 20mps when In fact its only 6mps. Would never recommend these people go to vigin media or if desperate go to talk talk at least they know what's going on
- Location
-
- Location
- Marlborough
- Reviewing
- POP Telecom
- Date
- 2022-03-16
- Comments
-
Trying to extricate myself from this company has been an absolute nightmare. Dont believe a word they say and if you have to talk to them, RECORD the entire conversation. Never speak to them unless you are recording every single word.
- Location
-
- Location
- Glos
- Reviewing
- POP Telecom
- Date
- 2017-09-01
- Comments
-
Atrocious; whatever you do don't touch this company. The worst customer service I have ever experienced
- Location
-
- Location
- Derby
- Reviewing
- POP Telecom
- Date
- 2020-08-05
- Comments
-
For years I have had perfectly fine wifi internet from various providers. As soon as I switched to Pop Telecom on what looked like a good deal, problems started. The connection was always dropping out. They wanted me to pay for an OpenReach engineer but I was clear that there was no fault with my lines, and they said they could detect no fault through their systems. They tweaked some settings to no avail. Eventually they said they would try 'a stronger router'. They sent me the new router, at my expense and adding a monthly rental charge for it. Lo and behold the problems stopped.
I have been arguing with them that their initial provision of an inadequate router when all other ISPs have not had this issue means that they should not charge me for the delivery or use of the 'new' router.
Their latest response says that the new router runs on the Wireless AC standard and the previous one was Wireless N. They said that the Wireless N one obviously had difficulty 'working [its] way through sources of interference in your or near your home'. The fact the AC router works better shows 'that there are sources of interference within or nearby your home which our standard router is unable to work around'. They say therefore the original router is performing as expected but doesn't 'meet your particular needs'. They say the option to order the 'upgraded' router is available at ordering (I didn't see it, but then I wouldn't have looked for an upgrade as I have never had problems with any other ISP's equipment) and 'we wouldn't deem it unusual that our upgraded router performs at a higher level than the standard router that was opted for'.
If you want to pay one price for internet that doesn't work and then add £5 a month extra for a router that does work then Pop Telecom are the guys for you. Otherwise you're probably best off finding a company who provide the service with a proper router at the advertised cost.
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2023-08-19
- Comments
-
I left this shambles of a company after 3 and half years as the broadband was constantly disconnecting and freezing. 2 and half years later they have contacted me to say I still have an outstanding balance and it is being passed to debt collectors (£51.98) my account was fully up to date and they are trying to charge me for a month that I was actually using talktalk broadband! Avoid at all costs absolute shambles of a company and con artists!!
- Location
-
- Location
- Warwick
- Reviewing
- POP Telecom
- Date
- 2023-10-04
- Comments
-
Told me router was faulty but when changed to another company they wanted it back as it's their property or they will charge £80. It's not clear when you pay £10 at beginning of contract it's for the postage only not the router.
- Location
-
- Location
- Kelso
- Reviewing
- POP Telecom
- Date
- 2021-12-30
- Comments
-
Never heard of this company but they sent us a letter trying too charge us over £600 for a service we never signed up for how shocking is that
- Location
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- Location
- ASHTON-UNDER-LYNE
- Reviewing
- POP Telecom
- Date
- 2022-10-05
- Comments
-
I have had nothing but trouble with this dishonest company. I am now receiving threatening letters and text messages because they claim I owe threm money. The postal strikes have evidently delayed my cheque. Four 'phone calls, where I have been assured this has been noted, and I am STILL being threatened.
- Location
-
- Location
- Alston
- Reviewing
- POP Telecom
- Date
- 2022-11-20
- Comments
-
Customer service is a joke! Speed was not as promised, but no issues with reliability. However, they do NOT tell you when you sign up that (a) the router will have to be returned if you leave them - and you WILL) and (b) you have to give 30 days notice to leave them.
I signed for an 18 month contract with a discount on the broadband for the 18 months. They did NOT advise me when the 18 months was coming to an end (most other providers do) so I didn't notice until a received my October bill (which shot up by £20). I use USwitch to change providers and I notice that they no longer offer POP Telecom. My October bill included broadband and phone for 1st - 30th November. When I switched beck to PlusNet on 7th Nov I thought I'd get a refund of unused broadband and phone. No, they make me pay for broadband and phone I will not be using! They are a bunch of crooks! I complained and they will give me a rebate for 25th Nov to 30th Nov. Wow!
Then they advised me that if I do not return their router within 28 days they would charge me £40 for it! Bloody crooks!
THEN their 'customer services' telephoned me THREE times in a week to ask me to remain with them!! BLOODY CROOKS!!!
- Location
-
- Location
- Wirral
- Reviewing
- POP Telecom
- Date
- 2017-09-12
- Comments
-
The worst experience I have ever had with broadband! The slowest speed ever! Can only have one device connected at a time and they have now stored my card details and took money without my permission and left me with nothing in my bank and by reading other reviews looks like going to struggle getting it back it's been 12 months of hell with them I would not recommend to anyone!
- Location
-
- Location
- Exeter
- Reviewing
- POP Telecom
- Date
- 2019-04-25
- Comments
-
We were sold this deal through Currys. Never again! When you change broadband provider always do it on line and READ THE REVIEWS FIRST! OK, the very best and the very worst reviews often contain a high % of reviews paid for by either the provider or a rival company. You'll know these because you see the same wording on loads of review sites. Lets face it, broadband providers don't do well anyway so ignore the 1 star and 5 star reviews, 3 stars is average and 4 stars positively brilliant!
Lets start this from where we were. We were with TalkTalk, but we were fed up with their salespeople constantly ringing to update our deal. It was so ******* annoying we decided to leave. So we were ripe pickings for Currys sales team. They set us up with an 18 month deal with Pop Telecom. It sounded really good. No charges for phone calls and a fixed price of £18 a month for the duration of the contract. Only it didn't last. We found broadband speeds very low, and frequent freezing. The phone would stop working, sometimes for several days at a time. That was when we checked bank statements. The £18 a month for 18 months had lasted just 2 months. Then Pop put up their prices billing us for extras other companies don't charge for such as router insurance. I think we've paid for the router several times over now. Suddenly our basics were over £30 a month with calls on top of that! Far cheaper to use my PAYG mobile phone so that's what I've been doing. The trouble is we were stuck with Pop Telecom till mid December 2018. We were away for 2 months in the new year so we left things till April after we got back.
First pick of companies to take over was going to be John Lewis but they told us we couldn't switch to them without changing our phone number, so that was out. However they did advise us to go back to Pop Telecom and ask them for a better deal. So we did, explaining what we wanted and asking if as loyal customers they would offer us a better deal. Well over a week later, the time in which Pop telecom guarantee to come back to any customer enquiry, we had heard nothing so we went ahead with our second choice of provider. The switch is due in May 2019. It may be coincidence, but the day after the future provider confirmed they'd contacted Pop Telecom, Pop Telecom phoned us. My wife was not pleased to field that call. She asked why they hadn't contacted us sooner. They said they always contact their customers after their contract runs out. Strange that. They'd had us as customers for 18 months, never contacted us once even when we'd contacted them about breakdowns and they'd known our contract was due to run out in December 2018 and had had a whole month of 2019 plus the e-mail they "guaranteed" to have replied to inside a week but didn't. My wife told them very firmly but politely what they could do with their offers, the next transfer deal is done and Pop are too late!
Finally we've had a letter from them. It tells us that we're due to pay extra fees for the "early termination" of our contract that expired 3 months ago! Obviously we're disgusted with them. If anyone owes money, they owe us a huge refund. So Back to the bank before the transfer to block the direct debit...
I cannot recommend them.
- Location
-
- Location
- stoke-on-trent
- Reviewing
- POP Telecom
- Date
- 2021-10-04
- Comments
-
NO!! NO!! NO!!... Rubbish company, had problem with router, problem landline,router sorted,charged £192, to sort out,[open reach charge £85] open reach said the problem would come back,
pop phoned me 4-5 weeks later told me crackling on line 1 of october and that
they would send out open reach for free as fault had come back...on the 4 october they called to tell me it would cost another £192...DONT GO WITH THIS COMPANY...broad band is cheep..but thay charge for line INSURANCE,ROUTER INS.£192 for callouts,OVER £40 TO REPLACE ROUTER IF ITS FAULTY,It is never their fault when yo call them, and, and if you are getting bad service and want to leave they charge you for the whole of the contract,as Im a senior citizen they try to intimidate you and say you dont understand what your talking about...STAY AWAY FROM POP TELECOM TOU HAVE BEEN TOLD!!!
- Location
-
- Location
- Fife
- Reviewing
- POP Telecom
- Date
- 2017-08-23
- Comments
-
Reluctantly scoring 1 star as I am unable to give them less absolutely shocking avoid this company at all costs! Customer services appalling , sales staff, technical staff poor don't explain products, watch out for the charges that appear on your bill, the fact that they appear is apparently enough of an explanation by this company it's up to you to find out ! They charge you for a replacement router because you have not treturned the old one within 16 days but don't tell you this and you have to request an envelope to send it back ,how do you know this? And ps you only get an envelope to return if you originally paid for delivery even if your goods are faulty watch out for land assurance payments and router assurance charges applied and you have to aske them what they are for and ask them to remove them. They come on your account with a nil charge then after two free months the fee is applied . Check your bills.
- Location
-
- Location
- Norfolk
- Reviewing
- POP Telecom
- Date
- 2022-03-23
- Comments
-
O stars, bad company, bad customer service and terrible Internet. Never sign up to this company. Worst Internet company ever.
Always had problems with them.
They passed me onto a debt collectors company saying I own them over £250 to cancel and exit my contract. I wouldnt pay them because I don't have that much money so had to borrow. Absolutely ridiculous.
Be warned - Never go with this company, its better to go to talk talk, BT or some well known Internet company.
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2022-03-07
- Comments
-
awful. simply awful. so many issues. constantly have to reconnect after "authentication" issues. CONSTANTLY fluctuates (about every two minutes at night) two passwords work for some reason. gruelling just to watch a video. have had to switch to mobile data for facetines and youtube. horrible.
- Location
-
- Location
- CAERPHILLY
- Reviewing
- POP Telecom
- Date
- 2018-01-11
- Comments
-
stay away from this company as they con old age pensions into singing up and when
you cancel with them they still take your money,
three mouths after you pay the cancellation fee over a £100 they then took money out of my account without even letting me know, phone them and got on were with them so please do your self favor ans say well away from them.
- Location
-
- Location
- Wellingborough
- Reviewing
- POP Telecom
- Date
- 2023-04-29
- Comments
-
The Internet was unreliable as it kept cutting out multiple times a month. Bizarrely the Internet automatically turned off when I turned my ps4 off, which wasn't connected. Definitely wouldn't recommend if you want steady reliable broadband
- Location
-
- Location
- Biggar
- Reviewing
- POP Telecom
- Date
- 2021-12-22
- Comments
-
I have 6 months still left on an 18 month, offered £21 contract for 64 speed, reality is I actually pay £26 a month for very poor speeds most of the time & customer service is a complete cluster, don't go near this sham of a provider, by far the worst contract known to man, they definitely saw me coming, I so hate them & can't wait to leave & £75.00 leaving fee, total rip off,stay well clear of this rip off company, learn from my misfortune.
- Location
-
- Location
- Bury St Edmunds
- Reviewing
- POP Telecom
- Date
- 2021-09-23
- Comments
-
I have not had any problems with POP telecom. Their customer service has been excellent and their support fantastic. Zoe has been really helpful in a recent question I had.
- Location
-
- Location
- Warwickshire
- Reviewing
- POP Telecom
- Date
- 2021-01-22
- Comments
-
We moved to this company placing an order in December 2020. Our old provider acknowledged the transfer which was agreed to be 22 January 2021. I phoned them to confirm on 22 January. They were very rude and unhelpful. They said it would take another 14 days to transfer our line and broadband. I flipped. 2 weeks without broadband when home schooling because they messed up! I cancelled. Avoid - you have been warned!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
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