322 Customer Reviews over 9 pages
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- Location
- Tonyrefail
- Reviewing
- POP Telecom
- Date
- 2024-03-29
- Comments
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I've been locked into contract and paying for nothing basically
- Location
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- Location
- Rct
- Reviewing
- POP Telecom
- Date
- 2023-09-02
- Comments
-
Worst thing I've ever done was switching to Pop com.
Images on my phone wont load and no apps on tv at all loading.
Buy cheap..buy twice
- Location
-
- Location
- Truro
- Reviewing
- POP Telecom
- Date
- 2023-03-31
- Comments
-
Sorry but it is dreadful in every sense.They installed it without agreeing a date.Avoid.
- Location
-
- Location
- Preston Lanc's
- Reviewing
- POP Telecom
- Date
- 2017-03-04
- Comments
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Been with POP telecom now for somme years and had little ned to contact them,The few times that I have had problems they have sorted them out quickly and efficiently.I have had no problems with accounts at any time and recomend them to my family and friends
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2018-06-16
- Comments
-
Absolute rubbish this company I started with them at my old address and when I moved they said I had to start a new one I am due to move again next month and really do not want to start another contract
- Location
-
- Location
- Leigh
- Reviewing
- POP Telecom
- Date
- 2022-04-26
- Comments
-
Absolutely shocking.
There is a fault on the device/line and they are going to charge me to fix this.
Isn't that what we pay rental for.
Disgusting
- Location
-
- Location
- Radstock
- Reviewing
- POP Telecom
- Date
- 2024-03-28
- Comments
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Price increases from 20£ to 29.60£ in just few months. Speed not as promised
- Location
-
- Location
- Rochdale
- Reviewing
- POP Telecom
- Date
- 2022-08-09
- Comments
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Worst company ever! They were brilliant until I had been with them long enough to be unable to leave without a penalty.
I work from him and need reliable Internet, as attend regular online meetings.
Constantly cutting out, worse than ever recently, so I've reported it to them. They 'rectify' the problem, by cutting it off completely!
As for their customer service - one star is being generous!!
I've now switched to a bigger and more expensive provider, as I trust they will be more reliable!
- Location
-
- Location
- Newcastle
- Reviewing
- POP Telecom
- Date
- 2020-07-06
- Comments
-
Cheap to get you hooked in, then jumps up to £40.00 a month. Then you're stuck on a rubbish deal. Customer service have attitude
- Location
-
- Location
- Newcastle
- Reviewing
- POP Telecom
- Date
- 2017-05-23
- Location
-
- Location
- swansea
- Reviewing
- POP Telecom
- Date
- 2017-09-27
- Comments
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was with pop for 6 months, they were rubbish the entire time. i had the normal internet for 2 months and it wouldnt work at all, nothing would ever boot up, nothing would work, and to top it off i was paying for a phone line that actually didnt work at all. they still charged me for it and blamed my side for the problem and then it got proven that it wasnt and they still wouldnt do anything about it i was paying for phone calls i couldnt use because they refused to come out and sort my phone line out. and then after 2-3 months of pure rubbish from them i changed to fibre to see if that would make a difference, it was worse than the original. it was slow, it wouldnt work for hours on end, it would cut off a few times during the day, and they tried to overcharge me so many times. My monthly bill for fibre was £39, one month they tried to charge me £89,i rang up and they couldnt give me a reason for so, bearing in mind the month before i just paid £60 to have fibre fitted (i was having issues with my interenet so they said they would charge the £50 ontop but they did) on top of my original plan of £26 a month for internet and a phone line i couldnt use. i havent been happy with this company from the beginining so i stopped all payments coming from my account, i am not being overcharged and still have a rubbish signal with the internet. they were also very rude over the phone. Honestly NEVER go with pop telecom, if you dont want to over pay for internet and a good internet find somewhere else because honestly you wouldnt want to go with this company ever
- Location
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- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-02-08
- Comments
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What a load of rubbish was with them for 1 month over Christmas got no Internet over Christmas and new year tried phoning wasn't open till first Tuesday in January..told them I'm cancelling it.and goin else where..just got bill of debt company for 796..can't pay we take it away.....DO NOT GOT WITH THIS POP COMPANY THEY ARE CRAP..NOW IM IN DEPT FOR 796 BECAUSE OF 1 MONTH I WAS WITH THEM BUT INTERNET WAS NOT WORKING FFS
- Location
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- Location
- Hampshire
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
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Been with this cowboy company about 8mths now and all I've had is problems.
The first 6/7mths my internet was terrible. The only device I use connected to wifi is my phone and it would cut off! So many calls to customer service and did nothing and if they did it was the same thing every time, was even told it was my phone that was the problem and not theirs. I since upgraded my phone and still had the problem. So I was then bullied into upgrading to fiber but £30 connection fee was to be added to my following bill, personally I feel I shouldn't have to pay the connection fee. Was then told I was only getting 6mbps to which I asked why wasn't I informed when I first took normal broadband with them! Everything is your fault never theirs. I did try cancelling and going elsewhere for broadband, but they cancelled my order with a different provider three times! To be told I had to pay £500+ cancellation fee etc then they'll allow me to go with Someone else. I now have an outstanding balance of £49 with them (fibre fee, it was £70+ but took some off that shouldn't be on my bill! That's another thing to watch for, they add things onto your bill without you knowing until your bill gets emailed to you). I explained financial hardship to them last week regarding outstanding bill. Lady puts a note to say hopefully will be paid following week, 2 days later I get a call from a rude young man saying I was paying on the day, i explained no hopefully next week, and he hung up without saying goodbye or anything, very unprofessional. Since then in the space of 4 days I've received calls on my home phone mobile and threatening emails of passing my debt over to collections for £49 plus £500 cancellation and admin fees. I would really love to leave and go elsewhere but they don't allow you too. So I'm now stuck with poor internet and rubbish customer service that harass you. My advice to people looking to join pop telecom. AVOID LIKE THE PLAQUE!
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2019-10-28
- Comments
-
Finally a broadband that works with a company that answers the phone quickly and talks to me like I am a person
Well done pop tel
- Location
-
- Location
- smethwick
- Reviewing
- POP Telecom
- Date
- 2018-12-21
- Comments
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after a recent kerffufle with these people i think they are actually getting their act together, hooray.
- Location
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- Location
- Dunfermline
- Reviewing
- POP Telecom
- Date
- 2023-06-05
- Comments
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Mum signed up and was due to go active 22nd may, they started debiting her account from April saying she went active on 9th May (but didn't dispatch router until date of activation (22nd may) she's now on her 3rd faulty router and 4th openreach visit (2 of which were accompanied by supervisors) post office said error in scanning the barcodes for return of the faulty equipment (provided directly by pop telecom) company refuse to let us cancel, refuse to refund setup fee or subscription fees for never having had a service since they took over on 22nd. Have requested deadlock letter which they refused to issue (in writing) even though they are members of the adjudication scheme and must provide when asked so now ofcom can't intervene for 8wks. Avoid like the plague
- Location
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- Location
- tyne and wear
- Reviewing
- POP Telecom
- Date
- 2017-10-09
- Location
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- Location
- Swindon
- Reviewing
- POP Telecom
- Date
- 2019-06-13
- Comments
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Not very good, slow and we have to keep switching the router off and on when it drops out , several times per day.
- Location
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- Location
- Swindon
- Reviewing
- POP Telecom
- Date
- 2019-06-17
- Comments
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We wish we had stayed with our previous provider, router has to be re-set typically twice daily, slow, must have wasted hours of my time over the year.
Customer service was just about adequate when I phoned up. Overall satisfaction zero.
- Location
-
- Location
- Norwich
- Reviewing
- POP Telecom
- Date
- 2017-07-08
- Comments
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I really wish I hadn't gone with them but I'm only in England a few more months so I didnt think I'd mind. Internet speed is 80% slower than any other provider I have been with also the connectivity is total rubbish if your trying to watch Netflix dont bother it will stop an start reloading the page super slowly for 10min before playing again then it will repeat this. I originally thought it was Netflix but then it did the same with a bunch of other website like Hulu and prime. I would not recommend this company also they say you can 'pay online' I've not been able to so far and it has drained my credit.....
- Location
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- Location
- Bathgate
- Reviewing
- POP Telecom
- Date
- 2021-10-01
- Comments
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Every time openreach go into the junction box outside my property it knocks my telephone and broadband off. POPTELECOM are telling me what days they can get openreach and I may be liable to a charge if the fault is in my property. Direct debit is getting cancelled and I’m moving provider as this has happened a few times. Members of staff are not customer focused when it’s impossible to get time off
- Location
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- Location
- Southwark
- Reviewing
- POP Telecom
- Date
- 2022-05-26
- Comments
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Atrocious service, They keep asking for payment when they were unable to provide the broadband service.
They have now employed debt collectors to chase me for payment.
- Location
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- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-14
- Comments
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How many of you have considered a formal complaint to the Telecoms Ombudsman? As yet mine is too early for them to take but anyone who has a problem which has been ongoing for 8 weeks or more should contact them and ask for their intervention. It's what they are there for!! If enough do it, and I will at the earliest opportunity, they must surely take notice. GO FOR IT AND ALL THE BEST.
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-11
- Comments
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If you're thinking of going here - DON'T DO IT!!! My elderly and infirm mother was reduced to a hyperventilating mess when they tried to charge her £500 plus costs to terminate an out of date contract, which unknown to her they had extended 3 months early. Their customer non service dept ignored her request to deal with me, her daughter, and have harassed her with threats.
- Location
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- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-17
- Comments
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If I could give minus zero I would. Please, please, please if your issue is 8 weeks old or more contact the Telecoms Ombudsman and ask for their help. This company is far worse than appalling I believe it borders on illegal. I am still fighting for my elderly, vulnerable, immobile mother and will continue to do so. Don't sit back and let this scamming company get away with it.
- Location
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- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-21
- Location
-
- Location
- Watford
- Reviewing
- POP Telecom
- Date
- 2017-09-13
- Comments
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I am looking to expose the practices of POP Telecom in the national press. They have caused my elderly, infirm mother considerable distress and continue to ignore her written, signed and dated requests for POP Telecom to deal with me. They appear to have no specific termination fees; they renew without recourse to the customer and then make threats as to the future. Enough is enough. I refer to them as POP Tarts - IE they are toast!!!
Those who gave them 5 stars I can only assume are employees of the company.
- Location
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- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-01-15
- Comments
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Avoid this horrible company. Similar experience to reviewer Rebecca's and good luck to her with her complaint to CISAS - that worked for me.
- Location
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- Location
- Scarborough
- Reviewing
- POP Telecom
- Date
- 2020-01-24
- Comments
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I saw an offer online for broadband/telephone for £14.50/month. I thought this was great, as I am on a limited budget, so signed up. They charged me £9.99 for the router, which was fine as most companies do, then tried telling me I would need a line installing (even though there is an active line here already). They arranged for a technician to call between 8am - 12noon one week day, but as I work mon-fri 8-6 and sat mornings, I told them I would not be in, so could I arrange it for a weekend. They didn't do weekend appointments, so I cancelled my order as I found someone who could. Within a few days they refunded me the £9.99 directly to my bank account.
A week later (13th January) they took £20.12 from my bank account. When I contacted them, they explained this was the invoice from the date of installation to the end of February. I informed them that I had cancelled my order the week before, and they assured me I would receive a refund. I kept checking my bank, but no refund had been received.
I came home today, to find I had received a cheque in the post for £20.12. Fine..... apart from I can't get to the bank until 15th February!!! I have contacted them and asked them to pay directly into my bank account and cancel the cheque.
So disappointed with their service, and would definitely not recommend.
- Location
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- Location
- Forres
- Reviewing
- POP Telecom
- Date
- 2022-05-23
- Comments
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Sham of a company. Charge you more than agreed then say its for insurance, which I didn't ask for. Threatening letters sent, I'm in no contract, I did not sign anything in ink between myself and them.
Avoid at all cost
- Location
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- Location
- Selby
- Reviewing
- POP Telecom
- Date
- 2017-01-22
- Comments
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When I joined it said I would pay 26.99 6.99 for anytime calls am they still charge me for my calls all my bis av been 50/60pound so far for my package last my bills so far av been double that can't tall to customer service coz phone get to first place then goes dead not happy one bit with this company
- Location
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- Location
- Crumlin Northern Ireland
- Reviewing
- POP Telecom
- Date
- 2017-01-11
- Location
-
- Location
- doncaster
- Reviewing
- POP Telecom
- Date
- 2020-03-09
- Comments
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Stay away!!!!!!
Do not register direct debit from your bank account, you'll find that poptelecom charge you for no reason, stealing from my bank account after I've paid for so many fees and they've invented invoices for services that does not exist...I've couldn't cancel the DD bank says they are not allowed to cancel....worst company ever, bad attitude of costumer services pleople trying to look like superior
For ending contract 3 months before 12 months they've charge me £20 invoice,then £43 services, £50 early end fee,then again £29 services invoice... unbelievable
- Location
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- Location
- Suffolk
- Reviewing
- POP Telecom
- Date
- 2017-07-31
- Comments
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Just want to say this company is absolutely c...p! I joined them in June and have had loads of problems. I have had no phone and no broadband for a week now. I have rung them nearly every day and still no joy. They are useless. Tell your friends not to touch them with a barge pole. I have been to the shop that has been promoting them and told them they should stop doing that.
- Location
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- Location
- Milton Keynes
- Reviewing
- POP Telecom
- Date
- 2022-10-17
- Comments
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i had problems with provider, for a long time, twice tried to charge £192 for engineer , which i did not pay, i took photos of router and devices, no internet documented calls , dates ect, and took it to cisas, regulators, they lied about not being eight wks since complaint, my records showed feb and cisas denied there claim, i had a call from poptelecom, july 2022 to drop the and promised stable connection speed etc, this only lasted for around 8 wks, untill sept 2022, the connections, loss of internet, speed problems have started again, so i have documented, details , took photos of router, and devices with no internet, log all calls, as i will be reffering back to cisas, , i suggest everyone take the same steps, i am 64yrs old, have a lot of health problems athritis aswell, waiting for heart surgery, poptelecom are aware of all this , and i rely on my internet connection, and still they dissapoint , cancelling D/D so they cant take any money from my acc
- Location
-
- Location
- EPSOM
- Reviewing
- POP Telecom
- Date
- 2021-11-03
- Comments
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Very happy with, straightforward, no problems, good price. Would recommend
- Location
-
- Location
- Isle of Wight
- Reviewing
- POP Telecom
- Date
- 2024-01-09
- Comments
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Glad to be finally out. Router frequently needed to be reset. Customer service very poor - insufficient staff for the number of calls?
- Location
-
- Location
- london
- Reviewing
- POP Telecom
- Date
- 2021-05-05
- Comments
-
Good service and easy sign up process
- Location
-
- Location
- Newton Stewart
- Reviewing
- POP Telecom
- Date
- 2018-03-30
- Comments
-
shocking a rip off from start to finish the worst provider on the market they just randomly add charges to you bill and hope you dont notice. the connection charges for the free phone calls are more than the phone call itself. truly awful avoid at all costs
- Location
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- Location
- Burnley
- Reviewing
- POP Telecom
- Date
- 2022-08-14
- Comments
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Avoid Pop Telecom!
Service was on in general however trying to switch away from them is a disaster. I paid the outstanding balance in full. They then decide to send the outstanding balance to a debt collection agency and now refuse to talk to you or accept any complaint.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.