322 Customer Reviews over 9 pages
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- Location
- Shropshire
- Reviewing
- POP Telecom
- Date
- 2022-12-10
- Comments
-
It's a no no......Absolutley
Leaving this company is a trial by any standards. I will gladly pay them, to rid myself of the burden. Never again. I will in the coming days, have to wrap and pack my router etc and then go to the post office and PAY out of my own pocket to return it.....Yes I am serious I have to pay myself!....The mind boggles as to their finances and business accumen, hopefully their finances are as low as their business accumen.
Date of experience: 10 December 2022
- Location
-
- Location
- Shropshire
- Reviewing
- POP Telecom
- Date
- 2022-12-08
- Comments
-
There is always someone that is the worst...And for me it is Pop Telecom. Steer well clear of this company for if you do not you will be sorry. Once bitten twice shy, never ever again. I'm only to glad to pay to get rid of them, just don't do it!
- Location
-
- Location
- Anglesey
- Reviewing
- POP Telecom
- Date
- 2019-10-26
- Location
-
- Location
- LEIGHTERTON GLOS.
- Reviewing
- POP Telecom
- Date
- 2017-05-26
- Comments
-
Desperately slow broadband 4.3
download. Worse than telephone only.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-06-17
- Comments
-
Pop Telecom are resellers for TalkTalk, the lowest rated of all broadband suppliers. So not only are you getting the terrible performance which talktalk are famous for (see 'which' reviews) but you are dealing with a middleman too. I know because I moved to pop telecom from talktalk without realising this...and only discovered too late.
I have had endless problems with them since getting trapped into signing up for them. It started when I discovered that the 14 day money back ends before you are connected with them. I got so fed up with their poor customer services that I went to visit them and found just a little locked office. Nobody would talk to me and I was told to phone them. Again.
I demanded to be released from my contract but they said they would only let me go if I paid the whole of my 18 month contract of in advance AND paid a £100 cancellation fee.
I spoke to talktalk, who I'd had problems with before and they confirmed poptelecom were reselling talktalk broadband but refused to help.
When I tried witholding payent to get some sort of service I started getting debt-collection calls (on one day I received 6 ansafone messages from different people) and eventually one that can only described as threatening.
Pop telecom is just a name. It's actually a group of 10-12 people, reselling other peoples services. They're a nightmare to deal with.
- Location
-
- Location
- Wrexham
- Reviewing
- POP Telecom
- Date
- 2022-07-04
- Comments
-
I am a foster carer and one of my foster children left the home to live there own lives, she chose pop telecom to provide her with broardband.
Some time ago she ended up in hospital and was unable to work or pay her bills and she ask if I could pay her broadband for us for that month, which we were happy to do. I contacted pop telecom and they took my details and I made a one off payment using my back card.
This month they have taken over £40 from my account using my card details without permission and when I challenged them they say the account is mine and they will continue to take payments.
They are a bunch of thieves and you should not under any circumstances give them the benefit of your custom.
- Location
-
- Location
- Barnsley
- Reviewing
- POP Telecom
- Date
- 2023-04-02
- Comments
-
Been with POPtelecom 2years highly satisfied Had a problem but spoke to Brett he was very helpful and polite
- Location
-
- Location
- New Malden
- Reviewing
- POP Telecom
- Date
- 2018-01-19
- Location
-
- Location
- Crewe
- Reviewing
- POP Telecom
- Date
- 2022-04-02
- Comments
-
I would advise anyone against using this company. We have spent months complaining of signal drops constantly only to be told we need to pay £200 for an engineer to come out. The most frustrating thing is we paid for an engineer at the start to install it all through them. We have 9 months to go and wea can not get out of the contract as they will charge us a fee despite them failing to deliver the service we pay for. The reviews here are correct it is a dreadful company stay away and do not use them.
- Location
-
- Location
- SWANSEA
- Reviewing
- POP Telecom
- Date
- 2017-10-03
- Comments
-
Pop telecom have left me totally broke with no money for food or heating or lighting after having taken over £400.00 out of my bank account when was only meant to take £59.00 for 2 months outstanding bill I admit I owed an outstanding bill which I said I would pay off in installments now they are trying to say it was for early termination of my contract which is aload of bull because I Am still with them they have REFUSED TO REFUND THE DIFFERENCE OF £366.00 LEAVING ME AND DOG TO STARVE AND FREEZE IF I END BEING ILL AND ON HOSPITAL BECAUSE OF THIS I WILL SUE POP TELECOM FOE EVERY PENNY
- Location
-
- Location
- East of England
- Reviewing
- POP Telecom
- Date
- 2021-09-12
- Comments
-
It's a big fat NO!!! from us. Senior Citizens beware of intimidation through being dismissed as irrelevant and emotional. They want your money not your happiness. What a truly awful experience. Happy to blame everyone else for THEIR failure to meet fair expectations of an ISP. Including Open Reach and the customer.
Broadband OK in rural areas but landline is utterly shocking. 2 baked bean tins & a piece of string more likely to exceed expectations than this!
Just don't do it ~ go somewhere, anywhere, else.
- Location
-
- Location
- Tamworth staffs
- Reviewing
- POP Telecom
- Date
- 2017-09-15
- Comments
-
I read reviews and nearly cancelled but very pleased i didnt good internet and very good service if you need to call them they even phoned me the next week like they said so i say carry on the good work well done
- Location
-
- Location
- Nottingham
- Reviewing
- POP Telecom
- Date
- 2019-10-26
- Comments
-
If it was possible to leave zero stars I would!! Been a customer for 6 days and haven’t had any internet connection thus far. Informed the customer service after waiting 1hr30 in total I was confronted with rude staff and no advice. Only advice they gave me is that I’ll be charged £20 for a repair even though it has never worked! With an office of only 4 employees don’t expect anything at all for this company. somebody should do an exposé of these guys to stop anybody else signing up. If you enjoy being lied to, ignored, patronised, stolen from and left in the dark then this is the service for you!
- Location
-
- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2023-11-08
- Comments
-
AVOID THIS COMPANY! Wish I'd read the reviews before trying to move to them. They are incompetent, aggressive, persistent and harassing. Do not touch with several bargepoles.
- Location
-
- Location
- Cumbria
- Reviewing
- POP Telecom
- Date
- 2022-07-22
- Comments
-
Tried to setup broadband on their SUPERFAST FIBRE 80 BROADBAND, but after a few attempts to arrange setup, I kept getting emails saying the order was cancelled. This didn't bother POP as they helped themselves to the £40 setup fee anyway. After talking to their customer service (who we shall politely say were unhelpful and disinterested), I am still getting spam marketing calls and emails trying to get me top sign up. Potentially a con, Avoid like the plague.
- Location
-
- Location
- hampshire
- Reviewing
- POP Telecom
- Date
- 2021-09-04
- Comments
-
They don't send the latest deals so you can choose whether to stay with them. they also block you from changing to another provider
- Location
-
- Location
- Notts
- Reviewing
- POP Telecom
- Date
- 2020-07-25
- Comments
-
Absolute TOTAL RUBBISH. I was disconnected by mistake and after frequency chats on-line and phone calls here I am 11 days later still without any broadband after being told I would be reconnected within 48 hours. AVOID this company at all costs
- Location
-
- Location
- MANCHESTER
- Reviewing
- POP Telecom
- Date
- 2023-06-01
- Comments
-
POP Telecom this is not an honest company
I have a contract with pop telkom and have been a user for about 3 months
with constant amount but every month the bill is bigger
the internet is down dozens of times a day the internet goes down
or there is no internet, I can forget to watch a movie, etc
AVOID POP TELKOM IS A DISHONEST COMPANY
- Location
-
- Location
- West Midlands
- Reviewing
- POP Telecom
- Date
- 2018-04-26
- Comments
-
Lost Broadband in july 2017, by December 2017 still not fixed, tried to move on ended up going to CISAS (Communications & Internet Services Adjudication Scheme) who found them at fault, no fees applied,refund of my costs, Poptele Com hid behind "contract" but the contract works both ways, they tried to say broadband is free, so they can not be held to account, load of rubbish, so are their fees to move on, do not pay if you have a real reasons/faults keep all letters etc and go to CISAS for help. Link on google.
Low cost means third world services who just do not care.
- Location
-
- Location
- West Midlands
- Reviewing
- POP Telecom
- Date
- 2018-06-13
- Comments
-
Poptele com found at fault by CISS in April 2018, still have not paid me my compensation sending a final bill to them via a lawyer and l will take them to court.
No broadband from July 2017, left them in March 2018 with out any exits fees because l used the CISS service offered in London, and its free.
Keep well away from them.
- Location
-
- Location
- Lochgelly
- Reviewing
- POP Telecom
- Date
- 2019-11-14
- Comments
-
Wish I could actually say how good the broadband is but after nearly 6 weeks we're still to recieve it since they've messed up the whole thing, sent out a dodgy engineer to ruin the whole thing and take advantage of my 72 year old sick gran. Sick of them, customer service have hung up on me multiple times and have been completely useless in the whole situation. Don't join! Stay as far away as humanely possible.
- Location
-
- Location
- Selby
- Reviewing
- POP Telecom
- Date
- 2017-08-14
- Comments
-
Absolutely shocking. We've only been with them for 2 weeks and for us to come out of contract early itl cost over £400. It took forever to get set up so we were with out phone and internet. Now it's up and running it is so slow and useless. We had the same standard broadband with sky and had no issues. I have sent several messages on Facebook and never had a reply. DO NOT GO NEAR THIS COMPANY!! We've got another 18months of crap to go through
- Location
-
- Location
- Leicester
- Reviewing
- POP Telecom
- Date
- 2020-02-11
- Comments
-
Broadband is slow keeps cutting out customer service staff are rude, deceptive and unhelpful.
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2022-07-19
- Comments
-
If I could give them zero stars I would. The whole company is a rip off and a con! From the customer service, to the network and don't even get me started on the roku box... stay away!!!
- Location
-
- Location
- Redditch
- Reviewing
- POP Telecom
- Date
- 2018-03-13
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2020-10-26
- Comments
-
Had to complain to CISAS twice(like the ombudsman). Have finally left the company this week with no penalties due to CISAS intervention, after being with them only 4 months.
Reasons - Didn't consult me that my number would change so I had no incoming calls for a month including work calls as I was WFH due to Covid at the time, no Caller display for 6 weeks and my bill went up after a month.
Decide for yourself if you want to use this company.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2021-02-05
- Location
-
- Location
- East Sussex
- Reviewing
- POP Telecom
- Date
- 2022-09-14
- Comments
-
I read the negative reviews and wanted to give my experience.
I'm finishing my 18 month contract. I want to say that everything went smooth, speed was decent, router is a good quality dual band and the service reliability has been impeccable. The only drawback is from the third month they'll charge you an extra £5 for line insurance, just contact them to remove this extra and request confirmation.
- Location
-
- Location
- Gloucestershire
- Reviewing
- POP Telecom
- Date
- 2017-05-13
- Comments
-
This company is awful. Customer service team are rude and very unhelpful and completely unwilling to help there customers (all about the money) I recently changed jobs I called them an made it clear my bill would be a few days late they promised not to cut me off.. But thay did on a Friday then refused to turn me back on until Monday I quired this with a manager that was unbelievably rude saying "I shouldn't have the Internet if I can't afford it" new job not considered! An to top it all of they tried to add a reconnection fee! Waste of time and money I'd rather pay a few £ more for a real service than pay thease jokers wages. See you in court!
- Location
-
- Location
- N.Ireland.
- Reviewing
- POP Telecom
- Date
- 2017-12-06
- Comments
-
I signed up to "POOP" telecom and within 10 days tried to cancel. They said that they would bill me for the full term over £500 if I left before the end of my contract. I only received the terms and conditions in writing after I said that I had not even received them.They told me I was sent them 2 weeks earlier.I said how could the cooling off period begin before I even had the service they said it begun the moment I signed up. They quoted an all in price on Money Supermarket of £24.99 but they charge for everything. Their unlimited calls and broadband has a limit on calls and they charge a huge fee if you go over it.They are thieves and use any excuse to over charge. PLEASE DO NOT EVEN THINK ABOUT JOINING POP TELECOM THEY WILL CHARGE YOU FOR YOUR THOUGHTS.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-05-24
- Comments
-
Used them, think their rather good
Thanks
- Location
-
- Location
- West Ealing
- Reviewing
- POP Telecom
- Date
- 2023-03-29
- Comments
-
If I could give ZERO stars, that would be the actual rating. WORST COMPANY EVER, SAVE YOUR TIME. Customer service employees don't even know which way they are facing, imagine the rest. Two months to try to fix a problem they created and still nothing changed.
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2022-12-20
- Comments
-
I have had the worst possible experience with Pop Telecom. I checked it online and my address was eligible for an ultra high speed broadband. I proceed with the order and before the installation they call me saying that there was no available connections but that they could offer me a regular connection and in a few weeks Openreach would provide more connections in my area. After more than 6 months waiting and several unsuccessful phone calls to request the promised ultra high speed connection I decide to go with Hyperoptic and when I try to cancel my contract with Poptelecom, they just respond that I must pay for the full amount and 18 months as that is my contractual commitment. I escalate the issue to the customer care manager and she still insists that I have the obligation to fully pay for the service despite the fact that they never provided the promised high speed connection. The manager finally tells me that she would discuss the issue internally and get back to me, and after 3 months I have had no news from them. As said before, the worst service I had ever received from a telecom provider.
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2023-08-14
- Comments
-
Been with this company 6 months
Great broadband, great service
- Location
-
- Location
- Billericay
- Reviewing
- POP Telecom
- Date
- 2017-05-23
- Comments
-
Quite sad to see the bad reviews on here.
I've used this company since about 2013 and I would t go anywhere else.
They are fantastic cheap and reliable.
Would defo recommend
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2017-03-06
- Location
-
- Location
- Nottingham
- Reviewing
- POP Telecom
- Date
- 2020-09-30
- Comments
-
The service was very unreliable going down almost every evening. Eventually the service got really bad and I contacted technical support who diagnosed and faulty router. Whilst replacing it free of charge they insisted on charging me £10 for recorded delivery! This was supposed to be overnight but arrived three days later. I'm moving in the hope of finding a more reliable supplier.
- Location
-
- Location
- Dunfermline
- Reviewing
- POP Telecom
- Date
- 2017-10-16
- Comments
-
After several months of billing issues and the customer service department refusing to apoligise and take responsibility for these error. I finally phoned to complain to them in regards to a failed direct debit. Might i add there was funds in my account and they did not attempt to take funds from my account. I even called my Bank and had it escalated as each time i called pop telecom i was at fault as far as they were concerened and i explained to them time and time again i have no return direct debits. I called my Bank once again and put me through to a department to investigate pop telecoms claim and they once again confirmed that they had not taken any funds from my account and there was funds available. I phoned again to make payment and let them know how angry i was being called a liar, even offering them me to forward statements to show that pop telecom made no effort to take the funds. Again they did not need to see this as i was cleary lying even though i was offering profile. I then gave my card details three times to the guentleman on the phone including expiry date and three digit security number. Lucky he was on love speaker and my mother heard every word. He then for a forth time said can i repeat my card details and at that stage i said forget it im not playing my bill discount me. I put the phone down and checked my Bank account and they havent taken payment at the time i authorised payment. I was airing to call down then call Back and make payment. Some time later the money gad been taken out of my account which is a complete breach of pci dss and the customer service representative had either writen my card details or listened Back to the call. I have now changed supplier and have south legal advise over the breach of date protection and a breach of payment card industry data security
- Location
-
- Location
- Randolph
- Reviewing
- POP Telecom
- Date
- 2024-01-26
- Comments
-
Steer clear of this outfit. Was already with Pop but out of contract. Wanted tp upgrade to full fibre, but decided to switch to BT/EE for this as Pop price not competitive. Pop then rang with cheaper fibre package so agreed to stay with them. New router was not sent despite repeated reminders. Fibre not installed on scheduled date, but landline and broadband disconnected a day later. Pop refused to help reconnect. Had to resort to PAYG phone. No response to emails from PoP. Just a bill for the next six weeks. I have cancelled my direct debits and fibre installation with Pop and switched to BT/EE.
- Location
-
- Location
- Newport Gwent
- Reviewing
- POP Telecom
- Date
- 2018-11-30
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.