322 Customer Reviews over 9 pages
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- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2022-04-01
- Comments
-
Stay away ! I informed them I was moving & they said I would have to have a new contract of £4.50 more!
Or pay over £100 to end contract!
I am going to seek advice over this!
Terrible company!
- Location
-
- Location
- Wisbech
- Reviewing
- POP Telecom
- Date
- 2018-02-26
- Comments
-
I have had pretty much the same problem as many others. I was unhappy from the very beginning, and tried to cancel to find I could not without receiving a bill for the whole 24 months of the contract. I never received any paperwork from them and never was able to acces my account on their website. I gave up complaining about our poor broadband speeds. Now that the 24 months are almost up, I have set in motion a transfer to another provider. I get an email and a phone call, saying that there is a termination fee of £100. I have been with 3 other providers and never encounter such a condition. Apparently it was is the contract that I have never seen. Maybe that is why the can’t act was so illsuv.
- Location
-
- Location
- Plymouth
- Reviewing
- POP Telecom
- Date
- 2020-08-27
- Comments
-
Absolutely dreadful broadband, crashed all the time, slow speeds , Poptelecom tried to blame my connection and I
would have to pay openreach £192 to get my lines
tested
I said I was ending my contract, they harassed me loads of
times by messages, phone calls and emails. They said I had
to pay £172 to end contract then it went to £134 with no explanation, I am very ill and on lockdown since end of January. I contacted the government debt help line and they recommended I don’t pay it . I have now changed my provider. But Poptelecom are really really bad and would advise people to stay clear no matter how good there deals look
- Location
-
- Location
- Fareham
- Reviewing
- POP Telecom
- Date
- 2023-04-26
- Comments
-
They increase the monthly fees when they wants how much they wants. Scammers.
- Location
-
- Location
- Fareham
- Reviewing
- POP Telecom
- Date
- 2023-04-26
- Comments
-
They increase the monthly fees when they wants how much they wants. Scammers.
- Location
-
- Location
- Scotland
- Reviewing
- POP Telecom
- Date
- 2017-04-12
- Comments
-
These people are total scam artists. I was mis-sold an internet package by a sales agent at CarPhone Warehouse, and I've been complaining to POP Telecom since early January, but they keep giving me the runaround, always changing their story and never calling me back when they say they will. I've asked them multiple times to end the contract, and have requested that they refund my money. They have established a definite pattern of constantly promising to fix the situation, and then never following through.
After over 3 months of trying to resolve this dispute, they are still debiting money from my bank account each month, even though I've asked them several times to stop until this dispute is resolved. They claim their automated system can only stop the direct debit if I cancel the contract and pay an early termination fee of over £200, but if I terminate the contract they can no longer investigate my claim for any refund. They say if I cancel the direct debit myself while the account is still open, they will report it as delinquent to a collection agency. Please spare yourself the nightmare of having to deal with these people!
- Location
-
- Location
- Beechlands
- Reviewing
- POP Telecom
- Date
- 2022-05-21
- Comments
-
I rang them and set up deal 2with for broadband and anytime calls £22 .99 11 mb ac router best value broadband 18 month contract and gave the my bank details said they would email me a welcome pack that was over a week ago and paid £9 for the router and think they are going to connect me next week they sent the router today and i haven't sent me any paper work or emailed for what it costing me a month and nothing to say what day it is i think its Friday i went to the bank and found out they taken out £9.99 delivery of router £28.94 all router on the 11 may and the other on the 17 may the statement i got today was 21 may like i said i have nothing on paperwork to say how much or what the deal is so due to this they can upgrade and take more money out without telling until its to late for so on Monday im ringing them to cancel the installation and staying with PlusNet at least they sent me by post a letter welcoming me to PlusNet and telling me how much i was paying each month
- Location
-
- Location
- stockton on tees
- Reviewing
- POP Telecom
- Date
- 2022-05-25
- Comments
-
they said they would refund me the money they took out of my bank they sent me a return package for the router a day after i cancelled with them so before returned i went to the bank and found out that haven't me they like i said on the 17 of may took £28.99 instead of the £22 .99 they promised me when i set up deal charged me £9.99 for the router so if they dont refund me then they will get the return bag and an empty box with notes inside saying refund me and i will send the router back
- Location
-
- Location
- stockton on tees
- Reviewing
- POP Telecom
- Date
- 2022-05-27
- Comments
-
if you get a problem with pop broadband and they take money out of your bank and you cancel the contract and they promise after setting up a deal for £22 .99 a month and then promise to refund me after taking £28.99 and£ £9.90 for the delivery of the router and promised to refund me the money but the only thing they ever sent me was not how much a month i was paying or a pack to my emails so i had not a clue to how much the deal was the next day they sent me a return prepaid plastic bag for to return the router so i PRINTED ALL THE STUFF AND AND THE EMAIL ABOUT PROMISING TO REFUND WICH THEY NEVER DID SO I SENT THEM AN EMPTY BOX WITH PAPPER WORK SAYING REFUIND ME AND I WILL POST THE ROUTER TO YOU THE EMPTY BOX HAD THERE RETUNE STICKER ON IT SO IT NEVER COST ME A PENNY
- Location
-
- Location
- Blackpool
- Reviewing
- POP Telecom
- Date
- 2021-09-09
- Comments
-
DO NOT GO WITH POP TELECOM!! They tell you everything you want to hear over the phone when signing up and DO NOT give you anything they say is in your package. They are rude and have tried to block me from joining another company my bill is always more than what they say it should be and I don't even have a house phone to say it could be that. Really not happy with them and I will also be reporting them to ofcom for harassment too
- Location
-
- Location
- Middlesbrough
- Reviewing
- POP Telecom
- Date
- 2019-01-11
- Comments
-
Hello just thought I'd leave a review just moved in my house a few months back and was looking for cheap broadband deals came across poptelecom cheap deal thought I'd take a gamble I'm more than happy needed an engineer's to come and install a phone line to my property which only took them about an hour been up and running for abit now with no problems whatsoever happy customer cheers Chris
- Location
-
- Location
- anglesey
- Reviewing
- POP Telecom
- Date
- 2020-05-13
- Comments
-
Terrible company trying to extort my mother for a service they never provided!! We went straight back to BT as their reliable & don't ask for money when they provided zero service. All i can say is avoid at all costs!! Much better companies to deal with not these bunch of con men trying to threaten "court action" when nothing was provided, take us to court it'll be funny as you won't get a penny you'll just look like scamming fools as we can prove you didn't provide anything other than a headache for 4 days with no internet so we went back to BT, now you think we owe you £300, silly fools
- Location
-
- Location
- Manchester
- Reviewing
- POP Telecom
- Date
- 2019-06-05
- Comments
-
Only joined 6 weeks ago and have had to complain many times about service. Told they have fixed it many times but is not any better. Now being told need new router as in their words the standard one isn't that good so I should spend more money with them for more expensive one. Lost replacement router and not responding to my emails now, will be sending to ombsman to get supply switched and only went with them as Martin Lewis site recommended them!
- Location
-
- Location
- Fordingbridge
- Reviewing
- POP Telecom
- Date
- 2023-06-13
- Comments
-
Signed up for a 12 month contract for Broadband with Pop Telecom, when they increased my price by 14% at the end of my contract i asked them to review pricing and they said I could not until the end of my 18 month contract, which I had never signed up for! They are ignoring my emails showing proof of 12 month contract and being ignorant and condescending at every opportunity. Avoid at all costs, go to plus net instead which is where I intend to switch to this week. Speaking with ofcom to resolve this as well.
*update* I cancelled the renewal mentioned below, and now POP have sent an email demanding nearly £600 to exit a contract I'm not even in!! Utterly outrageous, avoid at all costs.
- Location
-
- Location
- Romford
- Reviewing
- POP Telecom
- Date
- 2021-09-23
- Comments
-
I have to leave my contract early due to moving to a new property that doesn't have a phone line yet and have been hit by £280 early termination charges. Nothing like that in their terms and conditions and customer service who are ruthless and not helpful. Was hoping for a better way out as I understand they would have charges for leaving early but having to pay the whole contract length is unfair. I wouldn't use them again for anything.
- Location
-
- Location
- Merseyside
- Reviewing
- POP Telecom
- Date
- 2018-02-14
- Comments
-
I've dealt with many bad companies - this one takes the biscuit, and anything else they can get their hands on. Please, please, please look elsewhere or you will regret it. How Ofcom have not closed them down long ago is a complete mystery. I assume CISAS (arbitration service) must have a separate department to deal with these....people.
I got this deal from MoneySupermarket. Advertised in 2 places as an 18 month contract and £22.99 per month with free anytime calls to landlines and free router.
1st charge was £6.99 to deliver the 'free router' - ok let that one go. Speed up to 17Mbs. Can't grumble as I know that means it will be nowhere near that. In reality it was from 5-6Mbps down and around 0.75 up. Service is erratic over the weekends but bearable if you are a light user.
Once you try to leave then you realise you are in Royston Vasey. They say the contract is for 24 months and not 18. They way they do this is by slipping in small print that states 24 months after the contract begins. Luckily I have a copy of an email sent to them explicitly stating that this was for an 18 month contract(plus screenshots) - not that it made much difference they are still trying to force a payment for 24 months.
The other scam they try is to change the start of contract date so they can charge early termination fees. Unfortunately they sent me an email stating when the contract started. I pointed out that by time of the contract start date they were stating they had already sent me an invoice and dipped into my account for pre-payment for the 1st month so this could hardly be true (or legal).
The next scam is additional unauthorised charges. These started on the 3rd invoice with a whopping 5 items added creatively named - Land line assurance, CLI PR or REST or CALL-RTLRFD (yes - really), Premium rate adult bar, Premium Rate High Bar. The result was the bill was nowhere near what was advertised on the initial web page offer. If you didn't spot the extra charges they would introduce a £0 Router Assurance. After a few months this would start to have an amount added.
I'm way to busy to check small print and bills, but finally rumbled this scam after the 15th invoice. The support person was very surprised I didn't like these unauthorised charges and said 'we add them to everyone's account'. Anyhow she promised an immediate credit note on the account. This never arrived. In two (recorded)phone calls the 'support' staff claimed that I had received some payback. Both amounts were very different and imaginary, nothing was ever credited to my account or against the invoices.
Upon trying to leave they stated a £100 admin termination fee. Two subsequent letters threaten fees of up to £500.
They have now cancelled my transfer to the new supplier - without informing me. I only found out by optimistically ringing my new supplier. I will be disconnecting their router from the termination date, unfortunately, as they know, this cause many problems.
The directors are gain huge incomes from this and their other company on the back of the misery they inflict on so many people.
Please review anyone you move to and check out the directors carefully on the companies house web pages.
- Location
-
- Location
- South UK
- Reviewing
- POP Telecom
- Date
- 2020-07-11
- Comments
-
Scammers - Fraudsters
DO NOT USE
The are absolute crooks. Will rip you off with charges that have never been incurred. Customer service extremely rude. The people working at the company are scum.
- Location
-
- Location
- South Leicestershire
- Reviewing
- POP Telecom
- Date
- 2020-12-02
- Comments
-
SHOCKING SHOCKING SHOCKING- utterly terrible experience- cancelling after 6 months- the service must drop out like at least 7 or 8 times a day and having to do a full router reset each time, the customer service idiots are terrible too - clearly a load of straight chav boys- using words like "innit" and speaking in that vile scummy street slang for some reason- no skills what so ever. the worst, most tacky, tinsel town set up i have ever seen they shouldnt be in business- AVOID AT ALL COSTS!
- Location
-
- Location
- Brackley
- Reviewing
- POP Telecom
- Date
- 2017-01-23
- Comments
-
This company is terrible, when setting up through Uswitch we were told that our bank details were not entered so the contract could not be set up. We left it as decided against signing up with them as the reviews were terrible and we signed up for a better package with BT. after 3 weeks our BT line had been cut off without our permission and POP had taken money out of our account. Not sure what was going on we phoned BT and explained the situation. They said that POP had had the line cut 9/12. we then phoned POP who said our broadband would be connected on the 23/12. We explained to them that we did not want the contract and we were told that it had not gone through. All they said is as we are out of the grace period (14 days) we would have to pay the full contract to cancel?!?! Now we are stuck in a contract we don't want. The broadband itself has not been on a full day since we have had it. we have reset the router countless times and nothing works. we have phoned again today to be told we are on a maximum of 3 Mb/S. who in their right mind would sign up to that? This company are con artists and are being allowed to get away with it!
As for the customer services as many of the reviews say on here. it is non existent until they want your money. We have phoned with problems and they said someone will phone back but this never happens. we are appealing the actual contract and wanted everything in email/writing, there has been no reply. Please stay away from this company.
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2024-01-22
- Comments
-
What can I say, pop telecom filter their own trust pilot reviews, awful awful, currently in a complaint with CEDR, mis sold broadband package and have been taking way more from my account, with a mediocre response from customer service, saying they have sent emails they haven't, charging for direct debit when they broke contracts taking more than what was agreed, small family company run in essex, they get it though, they know what their doing, pushy sales people
- Location
-
- Location
- BURY ST. EDMUNDS
- Reviewing
- POP Telecom
- Date
- 2018-08-23
- Comments
-
I put up with this for a year and a half. I complained Serveal times did improve temporarly. Had 5 months left and tryed to change provider they contacted me and threatened me with a cancellation fee. But gave me the same deal as other provider. My service is now worse than ever. Now I'm stuck with this crap service for another 2 years. What an idiot. Can anyone help.
- Location
-
- Location
- Fintona
- Reviewing
- POP Telecom
- Date
- 2019-05-16
- Location
-
- Location
- Peterborough
- Reviewing
- POP Telecom
- Date
- 2018-01-15
- Comments
-
The "Up to" 17Mb service spent much of the first year at less than 1Mb. Every mont there would be unrequested "optional extras" added to my bill, and at the end of the contract POP Telecom has the temerity to demand a £100fine simply because I wish to use another provider that will give me a faster service for less money.
If I could give negative stars for service and satisfaction I would do so
- Location
-
- Location
- Hexham
- Reviewing
- POP Telecom
- Date
- 2023-01-09
- Comments
-
When things went wrong I got through to a real person straight away who solved the problem and chased up Openreach. Best customer service I’ve experienced from a telecom, by a mile.
- Location
-
- Location
- bristol
- Reviewing
- POP Telecom
- Date
- 2021-04-05
- Comments
-
Terrible company. internet goes down multiple times every day. the router they send is so cheap and rubbish and they customer service is terrible. do not recommend.
- Location
-
- Location
- Kyle of Lochalsh
- Reviewing
- POP Telecom
- Date
- 2017-01-23
- Comments
-
In all honesty, their service isn't too bad, decent speeds and no complaints with their phone service. It's when things go wrong that the fun starts. They are by far the worst company I have ever dealt with. Their customer service is non existent, either online or by phone. Trying to get away from them is also an experience in itself, as they keep cancelling the migration to the new supplier with no indication as to why. I wouldn't recommend this firm to anyone.
- Location
-
- Location
- Berkshire
- Reviewing
- POP Telecom
- Date
- 2021-02-10
- Comments
-
Terrible experience with this horrible company. They confused an elderly relative with health issues into renewing an overly-expensive contract over the phone. Then they stonewalled them during the period when it should have been possible to quit without a financial penalty, ignoring all emails asking for help. Fear of being cut-off during a pandemic deters anyone from trying to switch. So they are stuck with a pricey, year-long contract before they can leave, and who knows how easy that process will be? In my opinion, this is a pretty crooked company. Please avoid them!
- Location
-
- Location
- Bradley Ashbourne
- Reviewing
- POP Telecom
- Date
- 2017-04-22
- Comments
-
Shocking. Stay away
Failed to do anything they say they would. Run away.
THERE ARE NO WORDS TO DESCRIBE HOW BAD POP TELCOM ARE
- Location
-
- Location
- staffs
- Reviewing
- POP Telecom
- Date
- 2018-01-19
- Comments
-
bad experience when changing from PopTelecom to another provider ,made me pay £100 there and then on the phone before they would release my telephone number and Broadband ,when I cancelled the direct debit ,they put it back on,I had to phone my bank to make sure it was cancelled
- Location
-
- Location
- Leeds
- Reviewing
- POP Telecom
- Date
- 2016-12-21
- Comments
-
Communication nil Customer service people polite but nothing happens You are very lucky if you ever get to speak to someone cant wait to get out but even that is proving very hard
- Location
-
- Location
- Reviewing
- POP Telecom
- Date
- 2019-10-02
- Comments
-
Signed up with email promise of speeds of 11...I get up to 1.5 if lucky. I realise we live in a village and wont get very fast but I can get a signal out of the room with the router in or even watch Netflix, or catchup. Want to leave but can't for another 9 months. Customer service od appalling. Stay well away
- Location
-
- Location
- Kent
- Reviewing
- POP Telecom
- Date
- 2024-03-13
- Comments
-
My advice don't choose poptelecom as your service provider. On a number of occasions my land was not working yet they took full land line monthly charge. Internet keep disconnecting yet no discount on monthly charge when this occurs
Now I'm leaving my contract ended they insisting that I have to give 4 weeks notice and I have to continue paying them for four weeks, plus I have send their receiver box to them at my own cost if I don't they will charge me £76. Pure robbery you stuck between a rock and a hard place
With poptelecom. You have been warned
- Location
-
- Location
- North East
- Reviewing
- POP Telecom
- Date
- 2020-06-22
- Location
-
- Location
- Cardiff
- Reviewing
- POP Telecom
- Date
- 2019-12-01
- Comments
-
Signed up as they were offering a much cheaper deal when my current deal with a different company came up for renewal. The first thing they did was to send an engineer around, even though one was not required and no-one could tell me what he was needed for. Even the engineer didn't know why he'd been sent. Then they forget to tell my existing provider that they were taking the line over, so I ended up paying for two services with POP Telecom refusing to refund the difference or offer any compensation. They told me that this was actually my fault because they said I had asked for an additional line and not a take-over, despite there being evidence not only from me, but the staff who emailed be, that it was a take-over. The router they sent was faulty and I asked for a new one, but they kept telling me they had no record of the first being faulty and so could not replace it. I even called and wrote emails to them asking for help, only for them to say they had no record of me contacting them about it and so could do nothing. It's been a month now and no wifi. Also, no help on the weekends, or at all really, and there seems to be a mysterious 'management' who makes all the decisions regardless of how wrong and unfair they are. I've never got through to 'management' and no-one has ever been able to give me details of who these people are. Seems to be run by amateurs who really have no idea what they're doing. Avoid!
- Location
-
- Location
- Cardiff
- Reviewing
- POP Telecom
- Date
- 2019-12-20
- Comments
-
I switched to POP Telecom via USwitch a couple of months ago. I took the £13.50 12 month deal and the order confirmation email I received from POP Telecom confirmed this. However, my bill for next month states I owe £18 and, when I called them up, I was told that this was £4.50 of 'assurances' which had been free for the first two months. The 'assurances' were apparently to cover any breakdowns of the router or phone line, but my router was broken on arrival and they refused to replace it, so it's essentially just profiteering. When I asked why this was not on my order confirmation, I was told that there was 'no legal requirement' to include the full cost in any such communication. Further, they said that as the bill had already been generated, I could not remove the 'assurances' for the next month, only the month after. However, they could not confirm exactly how much I would then be paying then and whether or not it would be the £13.50 I signed up for. When I asked where I could find information on these charges, I was told I could only find them by using my mouse to hover over a specific question mark during the ordering process. When I said that, given that the cost was not clear on their website and not included in the order confirmation, that it seemed like a hidden cost, this was denied with claims that it had all been signed off by OfCom and they were entitled to do this. Worse was a bizarre conversation with a supervisor who, when I asked to be put through to their complaints department, said that 'higher management' would make a decision about my complaint and call me back later - He did not even know what my complaint was, so I asked again to be put through to their complaints department. He said that their complaints department was 'dealt with' by management. So I ask which management, to be told his floor manager. I did not understand what his floor manager had to do with my complaint, so asked again at which point he admitted that POP Telecom have no complaints department. He then told me that they'd be going for 29 years, had lots of really good reviews, were a very profitable and successful company with 50,000 customers as a justification for not having a complaints department. So, I just have to wait for his floor manager to call now - I can't waiting for my contract to end so I can finally move on!
- Location
-
- Location
- Leyland
- Reviewing
- POP Telecom
- Date
- 2024-04-04
- Comments
-
Shocking company. Been billing me for a number I've apparently been dialling from my landlines. Who has a landlines these days I don't even have one in my house, they can see I've never received an inbound call or any other outbound but still won't investigate it want me to do everything. I pay £60 for an engineer or need ti buy a landlines to plug in for them to call it, ask them why it needs me to plug in they could just call the number now if someone answers it isn't me therfore a crossed line no that's too much effort for then stay away don't stress yourself out avoid PopTelecom at all cost, Update 01/04 - Pop telecom confirm I'm not making the calls but won't remove the charges and will allow them to continue each month until I agree to a possible £150 fee which I may or may not have to pay even though they confirm I'm not making the calls Update 04/04 I cancelled my DD and paid my bill except the call charges they confirm isn't mine now they restricted my account DO NOT USE THESE
- Location
-
- Location
- HINCKLEY
- Reviewing
- POP Telecom
- Date
- 2022-09-27
- Comments
-
So disappointing. I gave them ample opportunities to correct issues, but they seem unable to process simple instructions. They are also happy to try to re-write terms ('Welcome: here's your free router' turns into 'return your router or we will invoice you'!!)
- Location
-
- Location
- Worcester
- Reviewing
- POP Telecom
- Date
- 2017-11-14
- Comments
-
The worst supplier of broadband ever advertised at 19.99 a month but i have paid £30s £40s £50s £60s a month. My contract was due to end and these even had the balls to phone my new supplier up to cancel my order.STAY AWAY
- Location
-
- Location
- Bradford
- Reviewing
- POP Telecom
- Date
- 2023-12-08
- Comments
-
Appalling service. I am now on my 4th call to their 'customer services' and am still unable to attain a resolution to a very simple issue.
- Location
-
- Location
- Mansfield
- Reviewing
- POP Telecom
- Date
- 2018-11-15
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.