322 Customer Reviews over 9 pages
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- Location
- Northern Ireland
- Reviewing
- POP Telecom
- Date
- 2018-12-03
- Comments
-
I ordered pop broadband on a deal at £21.50 with no connection fee but i got a call today from pop broadband saying i cant have that deal because were i am and its £29 a month plus £40 connection fee i have never heard of this before i wouldn't touch this company with a 20ft pole very shady
- Location
-
- Location
- Eastbourne
- Reviewing
- POP Telecom
- Date
- 2024-03-25
- Comments
-
Over the years I've used many different ISPs, they all have problems sometimes and thats fine. POP telecom have been by FAR the worst ISP I had to use. Constant disconnects, long downtimes where internet just didnt work, poor customer service, slow speeds when it did work. After a month of them doing NOTHING about it all and blaming me and my equipment I left them and switched to BT. How strange that i had full speeds, no disconnects or ANY problems with BT using the same equipment.
Overall, the company is a cowboy outfit. They either don't know what they're doing or they're actively not doing anything and just taking peoples money.
Would never use this company even if it was the only choice.
- Location
-
- Location
- Eastbourne
- Reviewing
- POP Telecom
- Date
- 2024-04-03
- Comments
-
Literally a bunch of criminals. Couldn't supply working internet for months and when I decided to use a more reputable company they tried to charge me for 18 months when they never even managed to get it working. They've broken GDPR by giving my data to other companies without my consent and are in BIG trouble with the ICO.
Company is nothing but a family of theiving criminals.
- Location
-
- Location
- Bexhill-on-Sea
- Reviewing
- POP Telecom
- Date
- 2020-01-24
- Comments
-
Worst experience with a company I've ever had.
Firstly, the trustpilot page for these guys is pretty much fraud. They report negative reviews to trustpilot who just remove them without question. This has taught me never to trust trustpilot as their system is completely broken and is being abused by pop telecom. Please note that ALL sites which review Pop telecom have very low scores except for trustpilot.
So the actual experience with pop telecom was a constant nightmare. Terrible speeds, constant disconnects, long wait times to contact support, rude support staff and they literally stole money from me (yes really, they kept taking money from my account using my cards details which for some reason they kept stored after I made a manual payment once).
My bank said they've got a history of doing this sort of thing and allowed me to report them for fraud and block them from doing it again.
This is by far and away the worst ISP in the UK, stay away from them.
- Location
-
- Location
- Tring
- Reviewing
- POP Telecom
- Date
- 2023-12-23
- Comments
-
Wish i have read thru the reviews before i signed up 18 month contract. Only chosen them as they were £1 cheaper than my current one.
Agreed £18 but all my bills comes over £26 extremely bad wifi service, constantly disconnect on my phone. Seriously thinking to end my contract early dont mind the cost. Cant download or watch anything on my phone. Have to restart rooter 10 times a day still no good.
- Location
-
- Location
- Chesham
- Reviewing
- POP Telecom
- Date
- 2017-06-07
- Comments
-
Absolutely appalling - the worst company I have ever dealt with. Customer service is aggressive and misleading. Poptel overcharged me for almost 2 years and fought hard to avoid a full refund. My contract with them has ended - with appropriate written notice on its due date and they are trying to impose a £50 disconnection fee (not in my contract), late payment charges for the service they insist is continuing even though my contract has expired. Unbelievably bad. Avoid at all costs. My next stop is Off-Com
- Location
-
- Location
- Inverness
- Reviewing
- POP Telecom
- Date
- 2017-08-18
- Comments
-
Absolutely shocking! Joined company in November 2016 and Pop Telecom are expecting me to pay £517.83 fee to leave contract early. However, the broadband service is not fit for purpose I.e 1-3MBPS, if you are lucky to get connected. If you do get connected connection drops after a very short while.
Customer services are atrocious. Leave you waiting for ages before they eventually answer, I waited for 30 mins at one point & gave up! They promise that you will be able to get out of contract early verbally & tell you to contact your new provider & then don't allow new company to take over line. This has now happened 3 times.
They don't reply to complaints via email, although you get an automated response saying you will get a reply with 5 working days. I'm still awaiting a reply from an email I sent 2 weeks ago. I've spent hours trying to contact them to avail. Seagulls service....in fact you can't call it a service...Pop Telecom must be doing very well with all the money they get for doing nothing than getting you signed up for 2 yr contracts for services services that they can't provide.
- Location
-
- Location
- Antrim
- Reviewing
- POP Telecom
- Date
- 2017-11-19
- Comments
-
On 1/10/2017 when I was extending my phone contract lady in Carphone Warehouse suggested to me to choose Pop Telecom for only 23.99 a month. She told me as well that I can cancel my contract within 14 days if I want to without incurring any charges. Since I never got a router (but had to pay the bill anyway) I went to Carphone to cancel the contract. After the phone call to Pop Telecom salesman told me that I have to call them next day because that happened to be Sunday and it had to be within 'office hours' and they can't do anything for me. So I rang the following day and informed the fellow called . That I want to terminate my contract since I didn’t even get a router. I have asked them to refund my money that they charged me (66 pounds for 1,5 month charge and set up). Person on the other side informed me that my account had been deleted and I am going to get my refund back in couple days. Next phone call was on 27/10/2017, I have asked them about my refund, and lady said that i have to wait for 20 days to get it back, so around 6/7 of November. Next Phone call I made was on 10/11/2017 the gentleman on the other side told me that the check had been sent but then another lady said that my account is still Active! And that she needs to check something so she will call me back. She obviously didn't. After another phone call on 16/11/2017 gentleman on the other side said that because i phoned them on the 15th day after I sign the contract (Please note that i couldn't do it on the 14 day since it was Sunday!!)that if i want to break the contract i would need to pay an early cancellation fee of 500 pounds. So today I got another bill for 26.08 pounds even though it was supposed to be 23.99 according to the deal i was supposed to get, but the problem is that i still did not received a router, a month and a half after first call! After i supposedly cancel my account on the 16/10/2017 I wanted to move to another broadband provider but Pop Telecom blocked that twice. I wouldn't certainly recommend that broadband provider, avoid it if you can.
- Location
-
- Location
- Birmingham
- Reviewing
- POP Telecom
- Date
- 2024-02-06
- Comments
-
I can honestly say this is the worst company I have been with.
I’ve almost lost my work from home job due to pop telecoms terrible service.
My WiFi has not been working properly and they are yet to fix this.
When trying to get through you get cut off after being on hold for ages.
I have asked for a complaint to be opened and ignored.
- Location
-
- Location
- Manchester
- Reviewing
- POP Telecom
- Date
- 2018-04-13
- Comments
-
Absolutely superb. Can't understand some of these bad reviews. If you don't like them go with someone else and pay twice the price. For the price they are simply unbeatable.
- Location
-
- Location
- York
- Reviewing
- POP Telecom
- Date
- 2018-07-27
- Comments
-
Avoid like the plague. Inaccurate billing. Threatening staff. Refusal to let you move provider. DD system that doesn't work. Overcharged by 100% over 2 years. Breaches of Ofcom Regulations. Illegal debt collection practices after you've left and don't owe them a penny. DO NOT USE POP TELECOM. CHOOSE ANYONE ELSE.
- Location
-
- Location
- Durham
- Reviewing
- POP Telecom
- Date
- 2019-09-20
- Location
-
- Location
- Essex
- Reviewing
- POP Telecom
- Date
- 2017-09-15
- Comments
-
I got charged for 2 lines in the beginning took 3 months to sort out ever since have had intermittent broadband I have now run out of contract so am changing surplers but have received nothing but frentening e mail and letters telling me they are going to take £500 from my account and telling me my contract does not run out to March but kept originally contract would not recommend them nothing but trouble and have to pay a £50 exit charge please don't entertain this company cannot explain how bad they are
- Location
-
- Location
- Lincoln
- Reviewing
- POP Telecom
- Date
- 2017-09-28
- Comments
-
I first stumbled across this abysmal broadband "provider" when I moved to a brand new housing estate, where there were limited broadband providers available on price comparison sites. Prior to setting up with Pop Telecom, who appeared to be the cheapest available at the time, despite their ridiculous set up fee, I completed a speed check of my broadband after suffering with next to no internet speed, and discovered that I was getting around 1mb internet all the time. After calling them and having them state "well it does say UP TO 17mb", I asked why my neighbours all had perfectly fast internet and was told "well there's comes through a different line so you wouldn't get any better than us". After weeks of battling with their shoddy customer service, I asked several times if there was any way I could leave my contract on the basis I was paying a stupid amount for nothing, as the phone line was not working either. They refused to let me leave without having to pay a massive fee, of course, so I was forced to get fibre internet with them after they "guaranteed" I would get around 34mb internet speed. They then charged me £20 more the next month than stated on the phone call, and when I called them I found out it was because they had added on an extra product without telling me, which they were then forced to take off. I rang them again today as I would like to cancel (I have lost my source of income and have a baby on the way so cannot afford their extortionate prices). They informed me that, even though I took out the contract with them in November 2016 for 12 months, when I upgraded to fibre they added an extra 24 months onto the contract. At no point did they tell me this. Neither did they email me any documents stating this, as they are claiming. The lady did, however, explain that I could pay £800 to leave the contract now....hmm, tempting. They are now investigating the situation with great reluctance. Thanks Pop Telecom; you get me a little bit closer to becoming mentally unstable every time I speak to you.
- Location
-
- Location
- Southport
- Reviewing
- POP Telecom
- Date
- 2021-05-09
- Comments
-
Ordered Broadband based on the reviews from Trustpilot... Within 10 mins of posting up my purchase on Social Media, I was inundated with warnings about the company about how they manipulate their own reviews, social media pages etc... So I cancelled my contract with them immediately. I have thus far struggled to get the £9.99 refund for the modem that I was never sent, despite emails and social media attempts. Not a trustworthy company. Avoid!
- Location
-
- Location
- Sutton
- Reviewing
- POP Telecom
- Date
- 2021-01-09
- Location
-
- Location
- Somerton
- Reviewing
- POP Telecom
- Date
- 2023-01-30
- Location
-
- Location
- Margate
- Reviewing
- POP Telecom
- Date
- 2021-10-17
- Comments
-
Disgusting, biggest error ever. I joined from Curries PCM World. Curries advertised POP in store. I was so fed up I contact POP to cancel. They charged me £400 to leave. I had an inheritance. Mum died. I paid them. cash cow.Easy money for POP, gave me nothing. Total rubbish.
- Location
-
- Location
- Derbys
- Reviewing
- POP Telecom
- Date
- 2017-07-18
- Comments
-
WORST COMPANY EVER, WOULD NEVER RECOMMEND TO ANYONE ELSE!!!! POOR SERVICE, POOR COMMUNICATION, POOR ATTITUDE AND POOR VALUE FOR MONEY
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2018-12-28
- Comments
-
Broadband speed virtually non existent, unable to use Now tv all over the xmas Period, tech support only available during office hours, so no help there, a really poorly run outfit, who are connected to talk talk can't wait to end contract, stuck with them till March
- Location
-
- Location
- East Sussex
- Reviewing
- POP Telecom
- Date
- 2018-09-17
- Location
-
- Location
- South East
- Reviewing
- POP Telecom
- Date
- 2023-07-25
- Comments
-
No stars. Friend has phone only for years & pays average £45pm. No monthly bills. Ceased contract 20/6/23 as moving. Now receiving bailiffs letters re debt of £139. Phone calls to Pop say a/cclosed,& no debt as passed to bailiff. But can't tell her where debt arises. She is 75 & sick with worry being threatened with court by bailiff. Pop keeps saying emails will be sent to bailiff to take her off their list as No debt, but bailiff said emails tell them to pursue.
- Location
-
- Location
- Manchester
- Reviewing
- POP Telecom
- Date
- 2022-08-09
- Comments
-
Better companies out there! Don’t seem to care about customer satisfaction!
I have moved home and POP Telecom were unable to service my new address. Over several occasions of trying to resolve this, I was told different termination fees every time. On the final occasion they told me the top figure of £197 when previously I was told they would reduce it to £150. They then went back on this and told me I would have to pay the full amount of £197. I expressed that I was unhappy and disappointed with this service and they simply just didn’t seem to care.
Broadband also wasn’t the best and regularly cut out. I will never be using this company again and suggest you don’t either!
- Location
-
- Location
- Whitehaven
- Reviewing
- POP Telecom
- Date
- 2021-05-25
- Comments
-
Princesses excellent at giving me advice and get me set up with my router it is absolutely fabulous thank you very much
- Location
-
- Location
- Sevenoaks
- Reviewing
- POP Telecom
- Date
- 2017-12-21
- Comments
-
I ve been with poptelecom for 3 years,
about 8 months ago they started to charge me for line identification and router assurance £4.50 ,without my consent ,did not realise until 2 months ago, called them and i asked for an explication as i never asked for it, they gave me a refund a few days later but are still charging me again, called them again and they tried to blame on me ,I had enough. for me that is a breach of contract (i m on a month rolling contract now)
so Im changing supplier I had to pay £100 to leave them , they tried to force me to stay ,but I m not falling for that, then they told me that line ID was on previous contract with my previous supplier ,never had one before as I moved in and to to pay for a new line installation, regarding router assurance was told that they add it after 2 months service and I can cancel but it was never added for 2 1/2 years,now they decided to add ....
When they advertise they products they exclude vat but dont tell you about it unlike some other competitors.
Well its your choice.
- Location
-
- Location
- Horwich
- Reviewing
- POP Telecom
- Date
- 2017-07-25
- Location
-
- Location
- manchester
- Reviewing
- POP Telecom
- Date
- 2023-08-16
- Comments
-
Awful company to deal with who are ok to throw their T&C's at you and charge you for everything but a real lack of response when it comes to actually helping the customer.
avoid avoid avoid
- Location
-
- Location
- London
- Reviewing
- POP Telecom
- Date
- 2017-06-19
- Comments
-
What a useless bunch of shysters. 3 weeks in, over 15 calls later and super slow. Now not answering phone. DO NOT USE THESE PEOPLE if you value your sanity and blood pressure
- Location
-
- Location
- Ipswich
- Reviewing
- POP Telecom
- Date
- 2018-01-25
- Comments
-
I complained to their regulator:
CISAS- TEL: 02075203814 They helped me within 2 days. I did not have to pay anything and I asked for compensation £ 250. I was successful
Even if some people paid £100 they have the right to complain to CISAS and ask not only for a refund but also for compensation.
TAKE ACTION PEOPLE
- Location
-
- Location
- Ipswich
- Reviewing
- POP Telecom
- Date
- 2017-12-21
- Location
-
- Location
- Devon
- Reviewing
- POP Telecom
- Date
- 2022-12-22
- Comments
-
AVOID THIS PROVIDER. My contract should end on 27th December 2022, POP telecom did not notify me of the contract ending date at all. I called them on 14th December saying I am not going to renew the contract, they then told me that I need to give them at least one month notice if I don't want to renew the contract, which is ridiculous. They are now trying to charge me over 40 pounds for the service for January 2023, although I keep on telling them that I am NOT going to renew the contract. I called them again yesterday saying that I am NOT renewing the contract, why do you still charge me over 40 pounds for the service for January 2023? How can OFCOM let such kind of company do business like this?
- Location
-
- Location
- Kent
- Reviewing
- POP Telecom
- Date
- 2017-11-25
- Comments
-
Had a bad start but once things were sorted it been good.It is costing a bit more than they had me believe it would be but to be honest the Broadband speed is 100 times faster than I was getting from my previous supplier.They were a lot more expensive too.Overall I'mm well pleased.(So Far).
- Location
-
- Location
- Darlington
- Reviewing
- POP Telecom
- Date
- 2017-09-21
- Comments
-
Avoid at all costs first of all they got my name wrong secondly the speed i recievd was 0.456 mps so never paid a penny and still refuse to pay and the second month they just cut my service off yet still charged me and also sent me threatening email regarding payment and refuse to let anyone take over the line.
- Location
-
- Location
- Belfast
- Reviewing
- POP Telecom
- Date
- 2021-01-31
- Comments
-
Nothing but bad experience with PopTelecom. Promise you the world but don't deliver. I am a pensioner recovering from cancer and in isolation. I rely on the Internet for my connection with the outside world. My broadband was down more often than not but they would not release me from my contract even though I had no service.
- Location
-
- Location
- scotland
- Reviewing
- POP Telecom
- Date
- 2017-01-30
- Comments
-
I have never dealt with such an awful company they took money out of my account didn't get an account number no letters no welcome pack just the router no wifi card number is on the back of router box only been connected ten days I want out service is awful
- Location
-
- Location
- Wales
- Reviewing
- POP Telecom
- Date
- 2021-07-05
- Comments
-
Please please do not go with these Muppets stay away bad rude customer service and it’s a big con
- Location
-
- Location
- Alnwick, Northumberland
- Reviewing
- POP Telecom
- Date
- 2018-08-13
- Comments
-
NEVER EVER USE POP TELECOM!!! They are absolutely rubbish!!! Our broadband has been dropping out for months, they did a check and told me it dropped out 25 times yesterday, however, it would cost me nearly £200 if an engineer came out and couldn’t find a problem! I said well there is obviously a problem if it’s dropping out 25 times in one day! They said it could be my fault so I would have to accept the charge, they said it could be rats chewing my wires or a small child playing with the line connection?! They advised I get a screwdriver and try to fix it myself!!! Please spread the word, they are ridiculous, stay well away!!! We will be getting another provider as soon as the contract ends!
- Location
-
- Location
- COVENTRY
- Reviewing
- POP Telecom
- Date
- 2020-05-15
- Location
-
- Location
- Aberdare
- Reviewing
- POP Telecom
- Date
- 2019-11-27
- Comments
-
Totally a rip off Company took a day off work for the engineer to turn up only to find out pop Telecom give me the wrong date
Also after taking a £19.95 contact out the bill went up to £24.06 they told Me I should have read the small print
This company shouldn’t be in business their a total rip off company
- Location
-
- Location
- clacton
- Reviewing
- POP Telecom
- Date
- 2023-03-16
- Comments
-
since going over to you on 5th december 2022,we have had many problems,both telephone and internet,being charged for work that was not carried as pop telecom said over reach carried out,now they are asking to be payed by credit card even though a d.d. has been set up with my bank. they are saying this has been canceled but my bank say this is not true.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
POP Telecom are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and POP Telecom.