Key takeaways: Plusnet Broadband
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An overview of Plusnet
Boasting three titles in our 2025 Home Broadband Awards - ‘Best Provider', ‘Most Reliable Provider’ and ‘Most User Friendly’, Plusnet is an internet service provider with an excellent reputation for customer support.
It’s a perfect choice for customers looking for simple but reliable broadband only packages.
Plusnet broadband packages
Plusnet uses the BT Openreach network to provide its services. This means the majority of homes should have access to its superfast ‘Plusnet Fibre’ deal.
But to get the fastest speeds, you need to have a full fibre connection.
You can use our postcode checker to find out if it’s an option in your area.
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What is full fibre?
Full Fibre broadband is also known as ‘Fibre To The Premises’ or ‘Fibre To The Home’. This is often shortened to ‘FTTP’ or ‘FTTH’. They’re all the same thing!
Fibre optic cables now replace copper telephone wire for the final stretch from that green cabinet on pavements to your home.
It’s amazing the difference in speed this small data journey can have. With full-fibre broadband, you can expect to receive speeds of 1Gb+.
Full fibre broadband isn’t available to everyone yet. But expect an upgrade within the next year if you don’t have it already.
Plusnet bundles and packages
Plusnet Fibre deals
- Download speed: 66Mb
- Upload speed: 17-19Mb
This package will be suitable for a household of 2-3 people, average online users who are happy to stream in standard HD, rather than Ultra HD.
New customers will be able to sign up for this deal on a 24-month contract. Expect to pay a monthly cost of around £24.
- Speed: 66Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£23.99 per month
£27.99 from 31st March 2027
£31.99 from 31st March 2028
Plusnet Full Fibre deals
If your local network is now full fibre (FTTP), Plusnet offers several faster deals to choose from:
Plusnet Full Fibre 74 - Good for individuals or smaller homes
- Download speed: 74Mb
- Upload speed: 20Mb
- Speed: 74Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
£20.99 per month
£24.99 from 31st March 2027
£28.99 from 31st March 2028
Editors Pick
Plusnet Full Fibre 145 - Good for small to medium households and working from home
- Download speed: 145Mb
- Upload speed: 30Mb
- Speed: 145Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£22.99 per month
£26.99 from 31st March 2027
£30.99 from 31st March 2028
Plusnet Full Fibre 300 - A better option for medium to large homes with multiple people streaming
- Download speed: 300Mb
- Upload speed: 50Mb
- Speed: 300Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£24.99 per month
£28.99 from 31st March 2027
£32.99 from 31st March 2028
Plusnet Full Fibre 500 - Choose this if you have a bigger home with several streamers and gamers online. It’s great if you also work from home.
- Download speed: 500Mb
- Upload speed: 75Mb
- Speed: 500Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£27.99 per month
£31.99 from 31st March 2027
£35.99 from 31st March 2028
Plusnet Full Fibre 900 - Reserved for the busiest and most demanding of users.
- Download speed: 900Mb
- Upload speed: 100Mb
- Speed: 900Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£29.99 per month
£33.99 from 31st March 2027
£37.99 from 31st March 2028
Not sure which speed you need? Start here.
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Understanding Plusnet Price Rises
Plusnet deals rise by +£4 every year, on the 31 March.
Unfortunately, this is common among many UK broadband providers.
For more information, you can visit our guide to broadband price rises.
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What router do you get with Plusnet?
Plusnet offers the Plusnet Hub Two to new fibre broadband customers. For a more detailed look at this advice, you can read our Plusnet router round-up.
The Plusnet Hub Two is the same as the BT Smart Hub 2. However, Plusnet does not offer a Wi-Fi guarantee.
Not sure about Plusnet?
- Compare with other popular providers
- Find the cheapest deal for your postcode
- See what speeds you’re actually getting now
Plusnet phone and broadband deals
All Plusnet broadband offers are broadband only. This could be a great option for you if you’re happy to use your mobile phone for calls.
But there are some important points for Plusnet broadband without a landline:
- If you currently have a home phone connected to a landline, this will be disconnected when you switch
- You will no longer have to pay line rental fees
- You will lose your home phone number and won’t be able to get it back
- You won’t be able to make or receive calls, including the emergency services
- Healthcare alarms, medical pendants, security systems and other services that connect to a home phone won’t work.
For this reason, Plusnet may not be a great option for pensioners.
You can also look into third-party digital phone options (VoIP).
Read more:
- Digital phone lines and alarm systems: what you need to know
- Digital Voice and how internet calls work
Find more broadband and home phone options
Here a few of the more popular broadband bundles with phone calls:
- Speed: 1.1Gb avg. speed
- Set-up cost: £0
- Contract: 24 months
£37.99 per month
£41.99 from 1st April 2027
£45.99 from 1st April 2028
- Speed: 264Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
£33.99 per month
£37.99 from 1st April 2027
£41.99 from 1st April 2028
- Speed: 75Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£38.50 per month
Price may rise during contract
Plusnet TV - what are the options?
Plusnet withdrew YouView TV, including BT Sport, from its broadband services back in 2021. Since then, Plusnet no longer offers broadband and TV bundles.
If you want a broadband and TV bundle, consider BT (EE TV), Sky, or Virgin Media.
TV and broadband bundles start from under £30 per month.
- Speed: 300Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£35 per month
Price may rise during contract
- Speed: 74Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£42.99 per month
£48.99 from 31st March 2027
£54.99 from 31st March 2028
Plusnet special offers and tariffs
Plusnet doesn't offer its own social tariff. However, if you're receiving:
- Universal Credit
- Pension Credit
- Employment and Support Allowance
- Jobseekers' Allowance
- Income Support
you may be able to move over to BT Home Essentials for no extra charge.
To find out if you’re eligible, speak to an advisor on 0800 432 0200.
Get high-value reward cards and exclusive offers
Plusnet regularly offers reward cards to new customers. In the last few months these have been up to the value of £105.
Reward Cards are pre-paid Mastercards. This gives you great flexibility as you can spend with any online retailer.
You can always find the best rewards, gift card offers and free gifts on Broadband Genie. We work hard to get exclusive deals and update packages and pricing daily.
Here’s a glimpse at some of the best offers today from other providers, so you can compare:
- Speed: 900Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£31.99 per month
£35.99 from 31st March 2027
£39.99 from 31st March 2028
- Speed: 1.6Gb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£33.99 per month
£37.99 from 31st March 2027
£41.99 from 31st March 2028
- Speed: 900Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£25.99 per month
£29.99 from 31st March 2027
£33.99 from 31st March 2028
Other Plusnet free features
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Plusnet Perks
When you sign up to Plusnet, you’ll have access to Plusnet Perks. This is a loyalty reward programme you can access by logging into your account. Perks change all the time. Previous Plusnet rewards have included:
- 30% off Pooch and Mutt
- 55% off Gousto
- 40% off AA cover
- 25% off Holiday Extras.
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Plusnet Protect
Plusnet Protect comes as standard on most Plusnet packages. To add it to your service, you’ll need to sign in to your account and check your ‘add-ons’. The features of Plusnet Protect include:
Device security for Windows, PC, Mac, iOS, Android and tablets against ransomware, viruses, spyware, malware, and other online threats.
- Firewall for PC and Mac
- Wi-Fi Security alerts for when you join an unsafe network
- Web-based management
- A 30-day summary of the security activities run on your device.
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Plusnet Safeguard
Plusnet SafeGuard is a parental control feature included with all deals. It lets you block adult content, gambling, social media, and violent images.
You can use it to set time limits for browsing. You can also make a list of safe sites for your family to visit.
For more tips on online safety, read our guide to parental controls.
Plusnet reliability
In our 2025 Broadband Awards, Plusnet won the title ‘Most Reliable Provider’. It achieved this with an 80% satisfaction rating from our survey respondents.
Plusnet is signed up to Ofcom's voluntary Broadband Speed Code of Conduct.
Reported problems must be fixed within 30 days. If not, you can end your contract without paying an early exit fee.
It’s worth noting, unlike some broadband providers, there’s no service status on the Plusnet website.
In Ofcom's latest report on complaints about broadband (February 2026), Plusnet showed a lower than average level of complaints.
It's currently the least complained about provider in the UK.
Plusnet offers customers compensation for faults and delays to its broadband service. This includes reimbursements for delayed repairs, missed engineer appointments and delays to the start of a new service.
Pros and cons of Plusnet Broadband
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Is Plusnet broadband any good? To find out more, read our customer Plusnet broadband reviews.
Plusnet Broadband FAQs
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How do I contact Plusnet?
Plusnet broadband customers can call customer service on 0330 123 9123. For other contact methods and information on opening times, visit our Plusnet customer service guide.
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How long will it take to install Plusnet?
The typical installation time for most broadband services is 14 working days. When you join Plusnet, you'll get an estimated installation date. You will be notified if this date changes.
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What network does Plusnet use?
Plusnet uses the Openreach network. This means it has great availability across the UK. Most homes in the UK can sign up to a Plusnet package, but not all homes can sign up to a full fibre deal.
Find out more about Full Fibre broadband and if you can get it.
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Can you get a Plusnet broadband bundle with TV or phone?
No. Plusnet deals are broadband only.
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Does Plusnet have a social tariff?
Plusnet doesn’t have its own social tariff, but existing customers on benefits including:
- Universal Credit
- Pension Credit
- Employment and Support Allowance
- Income Support
- Jobseekers’ Allowance
can ask to be moved to BT Home Essential Package. This is a 12-month contract offered at a reduced rate.
For more help, read our guide to broadband on benefits.
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Are there special Plusnet broadband deals for pensioners?
If you get Pension Credit, you may be able to move onto a BT Home Essential social tariff at a reduced rate.
For more help, read our guide to broadband deals for pensioners.
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Is Plusnet an eco-friendly broadband provider?
Plusnet has been using 100% renewable energy since 2021.
Currently, Plusnet doesn’t meet the ethical standards set by The Good Shopping Guide. However, it’s received a high ethical rating for fossil fuels and political donations.
Plusnet asks customers to return old routers back. It supplies a prepaid postage label for this.
Some router parts are recycled. Any remaining components are disposed of in an ‘environmentally friendly way’.For more tips on disposing electronic goods, visit our guide: ‘how to recycle a Wi-Fi router’.
Conclusion - is Plusnet worth signing up to?
Plusnet offers excellent value for money. Despite being at the budget end of the broadband market, its service is well-regarded. It offers decent customer support, good performance and cheap installation. Plusnet won the titles for ‘Best Provider’, ‘Most Reliable Provider’ and ‘Most User Friendly' in our 2025 Broadband Awards.
It also provides the ability to use your own Wi-Fi broadband router.
There aren’t too many downsides. Upload speeds aren't great in comparison to download performance. We'd also like to see a better router made available to Full Fibre customers.
The lack of TV service might also be missed by some.
Switching to Plusnet
Switching to Plusnet couldn’t be simpler thanks to 'One-Touch Switch'. All you’ll need to do is click on the green ‘Get deal’ button to start the process.
Plusnet will sort the admin for you, including arranging a convenient switchover date and cancelling your current provider.
Start by adding in your address into our postcode checker. This will show you the options available at your home address.
For more tips on changing broadband providers, visit our guide ‘how to switch broadband and get a better deal’.
Check today’s Plusnet deals near you and claim your reward card.