Plusnet Broadband Buyers Guide

Award winning good value broadband, available standalone or with competitive phone bundles

  • Cheapest standalone broadband
  • Take good value phone bundles or keep your own landline and phone provider
  • One month rolling contracts available
  • Fibre broadband averaging 66Mb downloads
  • Fixed price guarantee
  • UK-based award winning customer service

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Plusnet Unlimited Broadband and Phone
£18.99 for 12 months
£28.98 thereafter

No upfront cost

  • £75 cashback!
  • 18 months reduced fixed price
  • Truly unlimited usage
  • 10Mb average download speed
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • N-rated wireless router
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

Plusnet Unlimited Fibre Broadband with Phone
£23.50 for 18 months
£34.98 thereafter

No upfront cost

  • Ending £65 cashback!
  • 18 months reduced fixed price
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Plusnet Unlimited Fibre Extra Broadband with phone
£27.50 for 18 months
£38.98 thereafter

No upfront cost

  • Ending £70 cashback!
  • 18 months reduced fixed price
  • 66Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Unlimited broadband - no download or upload usage allowances
  • Fibre packages available - speeds averaging 66Mb download and 18Mb upload available in enabled areas
  • Fixed price guarantee - your price won't go up during your minimum contract period
  • Rolling contract options available - if you'd rather not take out a long contract you can choose standard broadband on a 30-day rolling deal instead
  • Phone bundles available - take out line rental and a call plan to make savings with bundled packages
  • Standalone broadband available - keep your line rental and phone plan with your current supplier if you don't want to move them
  • Line rental saver - pay a year up front to benefit from a line rental discount
  • UK-based customer services - get support from a guaranteed UK call centre

Possible downsides

  • More expensive in areas outside of high competition areas - those in rural areas are most likely to be affected by this
  • Short contracts are more expensive - they also don't qualify for most Plusnet special offers
  • Slightly above average complaint levels - Ofcom figures for January 2019 show an above average level of complaints compared to other major broadband suppliers

Features at a glance

  • Download speeds average 10Mbps for standard broadband, 36Mbps for Fibre and 66Mbps for Fibre Extra

  • 12 or 18 months as standard, no contract options available you an additional cost, give only 14 days notice to cancel at any time (30 day minumum term)

  • All deals come with unlimited usage

  • Many deals with free or discounted activation

  • UK-based telephone support, available between 7:30am and 10pm, 365 days a year

  • Safeguard online parental controls - easily block or allow websites and categories with no download needed. Plusnet Protect powered by McAfee - optional security suite of Anti-Virus, Anti-Spyware and Anti-Spam protection (£2 extra on standard fibre)

  • Free N-rated wireless router with standard broadband, AC-rated for fibre

  • Phone bundles with line rental available - optionally pay line rental up front to save on your annual cost

  • Plusnet have published a Traffic Management Policy

3.3 stars
  satisfaction rating based on 6014 customer ratings since 2018-10-22. See more Plusnet customer ratings and reviews.

Details last checked on 2019-10-16

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Package    
Speed    
Usage    
Contract    
1st Year Cost    
Monthly Cost  (Sorted)  
Plusnet Unlimited More Info

Free N-rated wireless router!
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11n Wireless Router

averages
10Mb
truly
unlimited
12
months
£197
plus line
rental costs
£13.49
Separate line rental required

£35.00 upfront cost

Go to site
Plusnet Unlimited Fibre More Info

Free Hub One AC-rated wireless router!
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11ac Wireless Router

averages
36Mb
truly
unlimited
12
months
£260
plus line
rental costs
£17.49
Separate line rental required

£50.00 upfront cost

Go to site
Plusnet Unlimited Broadband and Phone More Info

Special offer: £75 cashback + 18 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
12
months
£228 £18.99
£28.98 after 12 months
Cashback restrictions apply, see Plusnet site for details

Go to site
Plusnet Unlimited Fibre Extra More Info

Free Hub One AC-rated wireless router!
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11ac Wireless Router

averages
66Mb
truly
unlimited
12
months
£320
plus line
rental costs
£22.49
Separate line rental required

£50.00 upfront cost

Go to site
Plusnet Unlimited Fibre Broadband with Phone More Info

Hurry, ends soon! £65 cashback + 18 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£282 £23.50
£34.98 after 18 months
Cashback restrictions apply, see Plusnet site for details

Go to site
Plusnet Unlimited Fibre Extra Broadband with phone More Info

Hurry, ends soon! £70 cashback + 18 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
66Mb
truly
unlimited
18
months
£330 £27.50
£38.98 after 18 months
Cashback restrictions apply, see Plusnet site for details

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-10-16

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Customer Ratings Summary

  • Satisfaction
    3.3 stars
  • Customer Service
    3.5 stars
  • Speed
    3 stars
  • Reliability
    3.2 stars

Based on 6014 customer ratings since 2018-10-22

Show all time ratings

Add your own review of Plusnet

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Ping variations, slow upload & download speeds, cut outs, a router that can barely reach 1 room away... you name it.
Plus net should be liable for false advertising because not only is the service disgustingly bad but the customer service is one of the worst out there.

I feel for the poor internet engineers that plus net send to us because they’re convinced it’s a line fault. Every engineer says it’s fine, “it’s plus net that’s the issue” and plus net customer service just run around in circles. This is the least reliable internet service out there.

Months of issues and ringing plus net constantly lead us to this conversation:
C: “I’m sick of having to ring you constantly”,
PN: “Well I can see you’ve used over 500GB this month”,
C: “I pay for unlimited download...”
PN: “yes”
Plus net ran out of excuses so flipped to blaming me for using the service I pay for, my job is in technology.

I could honestly write an essay longer than my Master’s thesis in how wrong and bad plus net are. DO NOT USE THEM
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Plusnet  
Plusnet give me terrible broadband speeds, but their customer service is ok, they help me, ONLY BY PUTTING ME ON HOLD FOR ABOUT 3 ******* HOURS, I will be changing isps as well, don't go with Plusnet or John Lewis Broadband who also use Plusnet.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
New Galloway Plusnet  
I'm now into my 6th year with Plusnet and am now running out of patience with them. Renewing is always a big hassle. Every year they mess up my renewal. I have to negotiate to get a decent deal and then they get some part of it wrong, overcharge me, and I have to wait months for them to rectify their mistakes. They did the same this year and after I thought the first error had been sorted I now find that they have not included mobile call in my package as I have been charged for these calls. The emails they send are as clear as mud and there are invariably long delays if you phone.
Next renewal I am DEFINITELY shopping around!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Cheshire Plusnet  
Absolutely useless. I placed a homemove on the 30Sept. They checked the new line and said all ok. I should have broadband in my new home on Fri 11 Oct. It didn't happen. What with moving house etc I was unable to chase until Mon 14th when they said the house no. was not assigned to the order so the automatic provisioning didn't kick in. Agent said they had sorted this now and I would be enabled on the 18th. I then saw a mail saying I would get a call for an engineer visit. So I rang up on the 17th and the agent had to place a new order. Turns out nothing had gone through the system from my call on the 14th. So now I am told I will get broadband enabled on the 31st of Nov. This is absolutely rubbish, if I had known this delay at the outset I would have moved to a new provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
cheltenham Plusnet  
Broadband speeds have sunk down to unworkable. In the speed test today it was 0.3 for download and 0.1 for upload. Websites time out before fully loading and it reminds me of the days of the acoustic coupler when it was a miracle to get onto the internet and you didn’t mind going away to make a cup of tea while things loaded up. Now only use tethering from my mobile phone to get online. I am about to cancel service (What service?)
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Reliability
    1 star
East Devon Plusnet  
Absolute garbage. I switched from Talktalk who are also garbage to Plusnet and my god, I have only been with Plusnet for 3 days and it is the worst internet I have ever had. It lags throughout the entire day. Gaming is terrible for it. Even when I'm on my phone, it lags and is slow as hell. I am cancelling and going elsewhere. Please do NOT go with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Plusnet  
I am utterly appalled with Plusnet. I have been a loyal customer of Plusnet for over 6 years. I use the Plusnet line rental saver which I thought was saving me money. But recently having signed up to the line rental saver again, I find out that I am paying well over the odds for my fibre broadband and Plusnet only give new customers a good deal.
I contacted Plusnet and was told that they can only reduce my bill by £5 per month, despite me still then paying more than new customers do and not being offered the £70 cash back that new customers get.
I was also told, when I expressed how unhappy I am about this, that it is the industry standard and that all companies do this. What the hell? So basically this despicable greedy company who over charge LOYAL customers badly needs REGULATING!!! The blasé attitude of the customer service representative shocked me, they do not give a single damn about their customers. Loyalty would NOT be recognised if it slapped them in the face. So I almost signed up to an 18 month contract, but thought hell NO! Why save myself a measly bit of money, when in a few months I can leave and go with another provider? So I asked the representative to NOT go ahead with this new rubbish deal.
He did also try to sell me a mobile deal in the first few minutes, also tried to sign me up to a 2 year contract, despite me not being happy with the abysmal deal he offered. So a new customer gets a great deal on an 18 month contract with £70 cash back. I would pay the same, plus pay line rental and not receive cash back! The day this company goes bust will be a happy day, horrid they are. Customer service is pretty useless unless you want to sign up to a new deal, terrible long wait times on the phone, live chat non existent! It just tells you to ring them??? I mean this is Plusnet, the owners of phrases such as “We'll do you proud” “Great customer service with UK call centres” What they don't say is they are bottom for customer service, customer service representatives don't speak good English, despite being English! They leave you waiting 30 to 40 minutes at peak times. Tiny call centres understaffed. Poor communication skills, inability to understand why a customer of 6 years is upset with being over-charged!
I am so disgusted, I cannot wait to leave this awful company and never ever give my business to them, or BT ever again!
Just look at the appalling customer service replies at the end of each persons post! Cut and paste standardised drivel. They make you think they would help, it is a joke. You cannot hide from what you are, utterly greedy, uncaring and a disrespectful company.
Now here is the bigger problem, I have an email to say my new contract is set up, but despite me saying I do NOT want to take this new contract, I have received no email to say it has been cancelled! I have your representative on tape!!! It is going to Watchdog, should you sign me up to a contract after me saying I do NOT want it, I will also be taking this to the Ombudsman.
I loathe you Plusnet, absolutely loathe you. Your attitude to what is an industry standard is to be spat on, you are just as gross as the rest then right? A round of applause for being greedy, disloyal and lousy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Lancashire Plusnet  
Never experienced a complete lack of ability. Dreadful “fibre”. Can’t even get access to my bills as PlusNet took my email address down wrong. After 2 hours of speaking to various people (and them all taking some assured sense of ability in telling me the issues with THEM having taken the completely wrong email address) I gave up. DO NOT use Plus Net as your provider. They will not do you Proud.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
York Plusnet  
Avoid plusnet at all costs there fibre is useless it's like being on dial up constant phone calls to them about speeds and you get nowhere
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Highlands Plusnet  
Shocking broadband slow after 12 month contract total RIP off never ever will I use this useless company again
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Leeds Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Home Office Broadband

How to find the right broadband for your home office

Posted on 2019-10-11 14:49 in Features BT Virgin Media Plusnet John Lewis

Over one and a half million of us in the UK work from home, and the number is growing rapidly. But balancing out the sheer joy of being able to work in your pyjamas is the knowledge that you no longer have an IT-guy to sort out all your tech troubles.

And the biggest of all these troubles is your broadband: if it goes down, you'll lose money.

Let's take a look at how to find the right broadband for your home office.

What speed you need

Whenever you compare broadband deals, finding the right speed is your first priority. For your home office, any fibre deal should offer fast enough downloads for most needs.

However, you need to consider who else will be using your internet while you're working. If it's just you, then fine. But if your kids are going to be jumping onto YouTube and start FaceTiming as soon as they get home from school, you might want to opt for a faster fibre deal to ensure you won't have any interruptions.

Don't overlook the upload speed, too. You need a good upload speed if you do a lot of video conferencing, or need to send large files to clients. For this reason we'd recommend steering clear of a cheap standard broadband plan, as the upload speeds are usually dreadful.

Reliability and support

When you rely on your internet connection to earn a living you need to be confident that it will work reliably. If there are problems you need access to good customer support to fix them. To make your decision a little easier take a look at our customer reviews for all broadband providers. They show ratings for speed, reliability, support and overall satisfaction.

There's often a link between reliability and support, and price. Cheaper services from less established players tend to attract more negative reviews and lower satisfaction levels. It might be worth paying a little extra for a plan from one of the bigger brands.

Also, keep an eye out for speed and performance guarantees from the different broadband suppliers, which will help you avoid being left high and dry should problems strike. On BT Plus plans, for example, you'll be sent a 4G Mini Hub to keep you connected if your broadband ever develops a fault.

Static IP address

So far, the issues we've looked at are ones that you'd consider when buying any broadband service. Next up is a factor that mostly applies only to a subset of remote workers: the need for a static IP address.

In simple terms, an IP address is the address of your computer on the network. With all home broadband packages it's assigned dynamically, so you get a new one each time you connect. A static IP address means you keep the same address permanently.

Why might you need a static IP address? There's plenty of reasons, like if you're running a server or hosting your own website, or if you need a secure way to remotely log in to your employer's computer systems.

You get a dynamic IP address with all home broadband products and you'll need to check if your chosen provider can offer you a static address instead. As an example, Plusnet will give you a static IP for a one-off fee of £5, but BT won't let you have one on their residential packages. You need to switch to a business plan instead.

Full Wi-Fi coverage

You don't just need to find the right broadband, you need to get it working well enough, too. And that means making sure your Wi-Fi coverage extends to wherever you set up your office. Now, if you're just working from your dining room then you're probably already good to go. But if you're planning to convert your loft - or even your shed - into an office, you should hold off on that trip to Ikea until you're sure you've got your internet sorted first.

Your Wi-Fi signal is less likely to reach into the furthest corners of your house or garden. Even if it does, a weaker signal will mean slower speeds. Grab your laptop and head out to your office location, then use our Broadband Speed Test tool to find out if your connection and speeds are up to scratch.

If it isn't see our guide on how to speed up your broadband for tips on the best ways to extend your Wi-Fi coverage.

Business vs home broadband

Finally, you might be wondering if you need a specialist business broadband package when working from home, or if you're okay with a normal home deal. It depends on what type of work you're doing, and what's specified in your provider's terms and conditions.

BT say that their broadband is only for personal use; John Lewis Broadband say that "occasional home working is acceptable"; while Virgin Media offer the HomeWorks upgrade for £9.99 a month, which adds remote worker-friendly features to a residential plan. In all cases, a residential call plan will be strictly limited to personal use - so don't go setting up a call centre in your kitchen.

Business broadband will get you the option of a static IP address, better customer support - usually 24/7 - and better security options as well. Prices from suppliers like Plusnet aren't all that much higher than what you'd pay for home broadband.

Want more on finding the right internet service for your remote working needs? Check out our full guide to home office broadband.

Comments

BT Student Broadband

Last minute student broadband offers and options

Posted on 2019-09-12 11:39 in Features Offers Hyperoptic Three Vodafone 4GEE BT NOW Broadband Plusnet Virgin Media

It's the time of year where students around the country are heading to university, either to start their studies or return for a new academic year.

Whether you're heading to uni for the first time, returning to your student accommodation or about to start out in a new student house share, now's the time to look for a good student broadband offer to keep you online over the next 9 months.

To prepare for student broadband season, we updated our longstanding Student Broadband Guide to reflect some of the student-specific offers available this year with student-exclusive 9 month contract offers from BT and student-exclusive cheaper 1 month rolling contract offers from Virgin Media.

Both of those option mean that you can avoid paying for broadband costs should you head home or go off on travels in the 3 months between academic years. But of course you don't need a special student exclusive offer to get short contract broadband from other suppliers, for example NOW Broadband, Plusnet and Hyperoptic also have competitive 1 month rolling contract offers that even undercut BT and Virgin's prices.

This year, we're also endorsing a mobile broadband option for the first time. Well, it's 4G or 5G mobile broadband technology sold as home broadband services. With 4G and 5G home broadband routers from Three, Vodafone and EE you may have to commit to a much longer contract, but you can then take your router with you wherever you travel during summer break. Vodafone even offer a 30 day rolling contract version, although you'll have to pay more than the cost of 3 months contract to get it.

Unlike most mobile broadband solutions, these have large enough usage allowances for many households. Three's home router even comes with unlimited usage!

Even if mobile data usually isn't strong inside your student accommodation, you may get a better connection from a router, or may even be able to get an external antenna installed to boost the signal.

We weigh up all these pros and cons and give you a table of all the relevant offers over on our Student Broadband guide.

Comments

Plusnet Broadband Buyers Guide - Is Plusnet right for you?

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. With a good 95% of homes covered, you should be able to get Plusnet broadband

However, while coverage is not an issue, it's important to know that Plusnet do charge different rates depending on where you are in the country. If you're in what Plusnet classify as a 'low cost area', where other providers have also installed their equipment at your local telephone exchange and there's lots of competition, you will get your broadband at a cheaper price. If, however, you're in a non-low cost area you'll pay in the region of 50% more each month. Plusnet's price areas are not arbitrary, they're based on market classifications provided by Ofcom.

The good news is that you're unlikely to be affected by this unless you're in a remote rural area. Plusnet say that 99% of the homes they cover are in low cost areas. You can find out if this applies to where you live by using our postcode checker.

What packages are available?

Plusnet offer three core broadband packages in a variety of configurations. You can choose your length of contract, and also get them with or without a phone line.

These are the three basic Plusnet broadband deals:

  • Plusnet Unlimited - unlimited standard broadband with an average speed of 10Mb
  • Plusnet Unlimited Fibre- average download speeds 36Mb, average upload speeds 9Mb, unlimited usage
  • Plusnet Unlimited Fibre Extra - average download speeds 66Mb, average upload speeds 18Mb, unlimited usage

All three deals are unlimited, with no traffic prioritisation. For each one you can choose between a contract of 12 months or 18 months, and you can get the Unlimited deal on a 30-day rolling deal with no contract. While you might expect the longer deal to work out cheaper, this isn't always the case. Offers that Plusnet run regularly may actually make the 12 month contract cheaper. If you go for the no-contract option, that is more expensive, and comes with a much higher activation fee of £50.

All the deals have a fixed price guarantee, so the price of either your broadband or line rental will stay the same for the length of your contract.

Plusnet Broadband comes with a phone line and line rental as standard. But if you've got a phone line from a different company and would like to stick with that, you can choose to take Plusnet without line rental. This works out cheaper each month, although is subject to a higher £35 activation fee. The important thing to note here is that you do need to get a phone line from someone. Even if you don't use your landline phone you still need a line, since that's how the broadband connection enters your home (even on fibre).

Plusnet offer the option to add a phone service to any of these packages. All Plusnet Broadband Calls packages come with Plusnet's basic line rental only package, where you only pay for the calls you make, but you do get free calls to other Plusnet customers and Plusnet support. For an extra £4/month you can upgrade to Evening, Weekend and Mobile calls, and for £8 a month you can upgrade to Unlimited UK and Mobile calls. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £8/month, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations as well as 25% off top international call destinations outside of your 300 minutes. Mobile calls aren't included in this.

You need to pay line rental to Plusnet with all packages with a calling plan. This cost is included in the advertised price, not charged separately, although you can save on line rental fees by paying for a year up front. Plusnet's broadband-only packages still require a phone line, but you have the choice of staying with your current phone provider or choosing another supplier that suits your needs or beats Plusnet's prices.

Lastly, you can add a subscription to BT Sport for a price starting at £5 a month, depending on whether you want to watch it through an app, a YouView TV box, or have it added to your Sky satellite service.

Which package should I choose?

An important first question to ask yourself is whether you need the speed of fibre if you can get by with standard broadband speeds.

The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds averaging 10Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

If you're a heavy uploader, perhaps because you share your own YouTube videos or use cloud backup and sync services, or if you're in a busy household where several people may be streaming HD video at once, then you may benefit from the upgrade to Unlimited Fibre Extra offering up to double the download speed and almost 10 times the upload speed.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Are you a heavy uploader, or someone who uses cloud backup and sync services?
  • Is fibre optic broadband available in your area?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router. On the Unlimited deal you get an N-rated Hub Zero, and on the fibre plans you get the more up-to-date Hub One. This is AC-rated, giving it a stronger signal over a greater range. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package free to Unlimited Fibre and Fibre Extra customers, available for an extra £2 per month for standard Fibre after a three month trial. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access.
  • Static IP available - Customers on Unlimited Broadband and Unlimited Fibre Extra can add a static IP address for a one off payment of £5.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money. If you want standalone broadband without bundled line rental and calls, Plusnet tends to be the cheapest available.
  • One month contracts - Unlike many other providers, Plusnet offer one-month rolling contracts. Once you have paid a free to activate the service, you only need to give 14 days notice to cancel, meaning you are not committed to long contracts lasting a year or more. This is ideal for those with short tenancy agreements, students, or those who may need to move with minimal notice.
  • Standalone broadband - Plusnet are one of the few large providers to offer standalone broadband packages, meaning you don’t need to take your line rental or calls from Plusnet in order to use their broadband service. Plusnet's phone bundles are good value and you can keep your existing phone number, but if you'd prefer not to switch phone supplier or have found cheaper options elsewhere, you have the flexibility to do this with Plusnet broadband.
  • Unlimited usage on all deals - There's no reason to choose between price and usage allowance when Plusnet's entire range of broadband products come with no limits on the amount you're allowed to download or upload each month.
  • Value line rental - If you take a package including line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV (apart from a BT Sport subscription) or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • No contract option is more expensive and not available with Fibre - 1 month contracts cost £2.50 per month extra, have a £25 installation charge and don't qualify for most Plusnet special offers. Only available on Standard (ADSL) products, not Fibre.
  • Higher rural prices- Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. The cheapest prices tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
  • Complaint levels - Ofcom figures show that Plusnet are in the middle of the complaints table covering the eight main broadband providers. However, the actual number of complaints is above average.
Broadband.co.uk