Plusnet Broadband Buyers Guide

Award winning good value broadband, available with competitive phone bundles

  • Fibre broadband averaging 66Mb downloads
  • Fixed price guarantee
  • UK-based award winning customer service
  • Available in many rural and remote areas

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Plusnet Unlimited Broadband and Phone
£18.99 for 18 months
£30.98 thereafter

No upfront cost

  • £60 Reward Card!
  • 18 months reduced fixed price
  • Truly unlimited usage
  • 10Mb average download speed
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • N-rated wireless router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Plusnet Unlimited Fibre Broadband with Phone
£22.99 for 18 months
£35.98 thereafter

No upfront cost

  • £60 Reward Card!
  • 18 months reduced fixed price
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Plusnet Unlimited Fibre Extra Broadband with phone
£26.99 for 18 months
£40.98 thereafter

No upfront cost

  • £70 Reward Card!
  • 18 months reduced fixed price
  • 66Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Unlimited broadband - no download or upload usage allowances
  • Fibre packages available - speeds averaging 66Mb download and 18Mb upload available in enabled areas
  • Fixed price guarantee - your price won't go up during your minimum contract period
  • Phone bundles available - add an inclusive minutes call plan to any package, from £4 additional monthly cost
  • UK-based customer services - get support from a guaranteed UK call centre

Possible downsides

  • More expensive in areas outside of high competition areas - those in rural areas are most likely to be affected by this
  • Well above average complaint levels - Ofcom figures for January 2020 show Plusnet have the second highest level of complaints compared to other major broadband suppliers

Features at a glance

  • Download speeds average 10Mbps for standard broadband, 36Mbps for Fibre and 66Mbps for Fibre Extra

  • 18 month fixed price contracts offered as standard, cheaper 12 month contracts may be offered during promotions

  • All deals come with unlimited usage

  • Many deals with free or discounted activation

  • UK-based telephone support. NB: due to the COVID-19 pandemic, Plusnet have limited contact centre opening hours, see their website for details

  • Safeguard online parental controls - easily block or allow websites and categories with no download needed. Plusnet Protect powered by McAfee - optional security suite of Anti-Virus, Anti-Spyware and Anti-Spam protection (£2 extra on standard fibre)

  • Free N-rated wireless router with standard broadband, AC-rated for fibre

  • All broadband packages include line rental, inclusive minutes phone packages may be added from £4 a month extra

  • Plusnet have published a Traffic Management Policy

3.3 stars
  satisfaction rating based on 5546 customer ratings since 2019-09-26. See more Plusnet customer ratings and reviews.

Details last checked on 2020-09-24

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Plusnet Unlimited Broadband and Phone More Info

Special offer: £60 Reward Card + 18 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
18
months
£228 £18.99
£30.98 after 18 months
Reward Card restrictions apply, see Plusnet site for details

Go to site
Plusnet Unlimited Fibre Broadband with Phone More Info

Special offer: £60 Reward Card + 18 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£276 £22.99
£35.98 after 18 months
Reward Card restrictions apply, see Plusnet site for details

Go to site
Plusnet Unlimited Fibre Extra Broadband with phone More Info

Special offer: £70 Reward Card + 18 months reduced fixed price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
66Mb
truly
unlimited
18
months
£324 £26.99
£40.98 after 18 months
Reward Card restrictions apply, see Plusnet site for details

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-09-24

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Customer Ratings Summary

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    3 stars
  • Reliability
    3.2 stars

Based on 5546 customer ratings since 2019-09-26

Show all time ratings

Add your own review of Plusnet

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Due to a technical glitch, I was double charged and have spent the past several months trying to get a refund. One would be agreed in a phone call only for a different answer to be given on the question open for my account by someone else who I had not spoken to previously. My issue keeps being bounced about between different people so I need to re-explain myself each time.
In addition the broadband would sometimes just drop out for no reason.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Sheffield Plusnet  
After moving to a new address Plusnet refused to allow me to exit the existing agreement. I had to find a new internet supplier and keep paying for terrible broadband "provided" by Plusnet, especially as I was working from home I needed reliable internet. Eventually Plusnet contacted a "credit solutions" company forcing me to pay for broadband internet I didn't even use. Impossible to log any complaints, they conveniently only allow phone calls, so you can't keep track of your complaint over email. Highly discourage using Plusnet. STAY AWAY!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  
How this company is ranked in the top 5 is beyond me! Slow broadband, no accountability from anyone that works for them, and mistakes and incompetence at EVERY turn. After continued calls to customer services for months regarding slow and unreliable ‘fibre’ broadband that I waited 9 months to get (due to availability in my area), Plusnet accidentally cancelled my contract and lost me my space on the fibre cabinet. I now have only the option of 1-4mbps ADSL which is terrible. Every time you speak to someone in customer services they give you a different answer, and on average I spend over 1 hour on the phone every time I call. The worst company and service I have EVER had the misfortune of dealing with and actually giving my hard earned money to!
Hampshire Plusnet  
Now my credit score is knackered due to agent errors.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North East Plusnet  
If you enjoy paying for a service slower than a dial up modem join plusnet might be cheaper and you will find out why.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Letchworth Plusnet  
On the fastest service they provide. Supposed to be 60-70mbps. Rarely get over 30 mbps and has often been as low as 5-6 mbps. Connection drops out on a regular basis. Even a new router didn't improve things. Have made numerous online queries and have done and sent the diagnostics asked for. I have not had a single reply. At it's best my connection is 40mbps but it's average is somewhere between 20-30mbps. I still have 9 months left on my contract. Even if they fix my issues at this point I won't be renewing my contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Durham Plusnet  
The worst broadband privider ever! One star of rating is to much. When I'm not using the broadband light on device is blue. When I turn on my laptop, router starts flashing orange. I'm going to leave company and I'm not going to pay any leaving charge.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wellingborough Plusnet  
Changed over to Plusnet from Virgin (awful service). I sadly believed the TV advert with the jolly northern chap telling us how great it was. My first contract came to an end so I contacted about renewing. I was assured there would be no extra charges applied but guess what ... extra charge applied between contact renewal. I then told them I would check the Broadband speed had improved (upgrade to fibre plus) and was told it might take "some time" before this changed to a faster speed !!
Im not sure what training programme these people follow but they ALL lie. Pathetic !
My advice avoid Virgin and Plusnet (not tried BT yet so that will be next).
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
Bristol Plusnet  
I had broadband with plusnet for 1 year total and it has been the worst experience. I work for a broadband company myself so I am aware of what company's can and should be able to do for their customers. In the duration of a month my broadband lost internet twice and they told me I had to just wait and they would fix it which took them a full day to do this, then the same issue happened again within a matter of weeks all while I was working from home so I had to go for these days unpaid as I need the internet to work. I received no compensation for this period of time even though i asked to be refunded and as I work for a company similar to them I know fine well they should have refunded me as I work for a department that processes refunds! The advisors I spoke to we're always nice however always gave me no real conclusion to my issue always sorry nothing I can do then move on. I started my plan at £21 per month for line rental (of a home phone I never received and was still going to be charged for despite me asking the man through the phone not to have this on my plan)and for the broadband. However after not checking my bank for a while this rose sharply up to £36. I was told this was because of the retail price index which is ******** because it goes up by no more than £5 normally on a simple plan like that and then the girl on the phone told me oh you've been paying that amount the full time! She said I wasn't sold the broadband for £21 but I would have never paid that amount for broaband when i live alone and normally struggle to pay my rent and bills nevermind the speeds. I live in a village just outside of Ayr and speeds aren't fast here but it was horrific how to load a movie or youtube video of my TV i had to disconnect from the wifi on my phone so it would load. Don't go with plusnet they are scam just go with literally anyone else for your own good.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Ayr Plusnet  
The worst broadband company out there, we are overpaying for internet that doesn't work half the time and for less we could be paying for 8x the expected speeds at virgin media. **** company, ran by *****, NEVER BUY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Student broadband

Find the best student broadband deals for 2020

Posted on 2020-09-07 16:57 in Features Offers Three 4GEE BT John Lewis NOW Broadband Plusnet Virgin Media

Fast, reliable broadband is a must-have for any student house. And given that it can take a couple of weeks to set up, it's one of the first things you'll want to get sorted when you move in for the new term.

If you haven't signed up for your own broadband package before, we'll tackle some of the questions you might have here.

It's all pretty straightforward, but as a student you won't have quite as many options as everyone else. Contract length is absolutely vital - you don't want to be saddled with a long term deal that you have to keep paying for during the summer holidays or beyond.

And with all the corona-driven uncertainty this year, flexibility is more important than ever. Let's take a look at some of the things you need to know.

What speed do you need?

Your usage is probably going to be pretty high, so the fibre deals in the 60-67Mb average speed range should be your starting point.

You might get away with one of the slower fibre packages if there's only two people in your house, but in most cases the extra speed will be worth more than the fiver or so difference in price.

Faster is always better, of course, and you might be lucky enough to be living in an area where you can get speeds over 100Mb - and sometimes quite a lot more. These might come from the normal fibre providers like BT or Sky, from Virgin Media, or in 5G areas through the likes of EE and Three. Just make sure you keep an eye on the contract length and any setup fees for these faster deals.

What length contract should you get?

Short contracts are key for student broadband, so don't even consider those that need an 18 or 24 month commitment.

12 months is the longest you should go for, but even then you'll end up with quite an overlap with the summer break where you're still paying for your internet while you're hitting the beaches in Spain. Don't rule these out entirely, though, as they might still work out cheaper than a shorter option.

BT offer a few nine month deals that align much better with your term time. Some broadband suppliers, including NOW Broadband and Virgin Media, also offer 30-day rolling contracts that you can cancel at any time. These are best for zero-commitment broadband, but they do often come with significant setup fees. Be sure to factor that in when you're comparing prices.

Do you need any extras?

If Netflix isn't enough and you want a bit of sports action or some more of the latest US shows, you can save some money by adding a pay TV plan to you broadband deal. You won't be able to do this through Sky, as they only offer TV on an 18 month contract, but you can get 30-day deals on NOW TV streaming with NOW Broadband.

For any overseas students in your house, consider adding a call plan with support for cheap international calls.

Who pays the bill?

Even though you'll be splitting the bill with all your housemates, one of you is going to have put their name on the contract. It will be their responsibility. This is one of the reasons why you don't want to sign up to anything longer than 12 months, tops. You don't want to be stuck paying your broadband bill long after your housemates have moved on.

It's a good idea to assign each one of your utilities to a different person in your household so you share the risk. To help manage bills you can also look into setting up a shared bank account across the household, or take a look at apps like Splitwise that make it easier to see who owes what.

Best broadband deals for students

So, what student broadband deal should you choose?

BT offer three plans specifically for students. They're nine month deals, with speeds ranging from 36Mb to 67Mb. You can add a Sports or Entertainment TV package, as well as call plans including cheap international calls to 236 countries.

For one month contracts, you've got two main choices:

  • NOW Broadband - speeds range from a sedate 11Mb (don't bother!) to a much more suitable 63Mb, with the option to add streaming TV plans as well. All of them come with a £65 upfront fee.
  • Virgin Media - speeds on the 30-day plans range from around 54Mb all the way up to over 500Mb. Many setup fees have been waived on the 1 month rolling contracts that are specifically for students, but bear in mind that installation takes longer if your house hasn't had Virgin before.

Your other options are for 12 month contracts. When you add in the setup fees and slightly higher prices for short deals, these year-long plans may still end up being competitive, even though you'll still be paying in July and August when you don't need it. Among your best options here are:

  • John Lewis Broadband - speeds go up to an average 66Mb, with no activation fee, and usually include an e-gift card as a bonus.
  • Plusnet - speeds up to 66Mb, with just a £10 activation fee. You also get the option to add BT Sport - with Premier League and Champions League football - after you've signed up.

And there's one last thing to consider - broadband over 4G or 5G. This won't be right for everyone: 4G speeds are better for one or two users rather than a large, heavy-use household, and though 5G is blazing fast it still has very patchy coverage. If you're in the right part of London, Three's 5G Home Unlimited plans look good, and include a 12 month option. Find more great mobile broadband deals here.

Ready to start shopping for student broadband? Use our postcode checker to compare the best broadband deals available in your area today.

Comments

Broadband complaints

Vodafone still the worst large provider for broadband complaints, say Ofcom

Posted on 2020-09-02 11:37 in News Post Office EE Vodafone Plusnet TalkTalk Sky Virgin Media BT

For the third successive quarter, Vodafone have been named as the 'big eight' broadband provider that generates the most complaints.

The unwanted title comes from Ofcom's latest complaints report for the last quarter of 2019. They show what while the industry average improved from 14 to 12 complaints per hundred thousand customers, Vodafone's number rose slightly to 27. That's around a quarter more than the next worst 'big eight' performers, Plusnet and TalkTalk.

Once again, the standout suppliers were EE and Sky with just five customers having cause to moan. They, along with BT, were the only companies to achieve below average grievance levels. Virgin Media made the biggest improvement, with their level of disgruntled users dropping from 20 in the previous quarter, to 14.

The data covers the UK's eight largest broadband suppliers, which all have at least 1.5% market share. Here's how they rank:

  Complaints per 100,000 customers Compared to previous quarter
EE 5 -
Sky 5 -
BT 10 -3
Industry Average 12 -2
Post Office 13 +3
Virgin Media 14 -6
TalkTalk 19 -3
Plusnet 20 -2
Vodafone 27 +1

 

The report covers October to December 2019. Its publication was delayed due to the coronavirus outbreak, and it also means that the data doesn't take into account the massive surge in broadband use during the lockdown. We'll have to wait and see what impact that had on customer satisfaction.

Customer satisfaction

Speaking of which, Ofcom have also released their latest annual Customer Satisfaction survey. The report, for the whole of 2019, shows that an overall 85% of users are happy with the broadband service they get.

Of the 'big eight', Plusnet came out on top with an impressive 93% satisfaction rate. This is in spite of them performing pretty badly in a couple of areas. Over the year they had the second highest number of complaints, at 100 per hundred thousand customers. They also had the second longest call waiting time. Anyone phoning Plusnet for support would have to wait an average three minutes 48 for the call to be answered. By comparison, TalkTalk would answer in just 39 seconds.

This was a rare win for TalkTalk, who came out bottom of the satisfaction chart at just 78%. Only 44% of their users were happy with how complaints were handled, too.

The Customer Satisfaction report ranks the leading broadband providers across a range of categories. Here are the winners and losers:

  Average Best Worst
Overall satisfaction 85% Plusnet - 93% TalkTalk - 78%
Customers with a reason to complain 12% BT, Post Office - 10% EE - 15%
Satisfaction with complaint handling 53% EE - 66% TalkTalk - 44%
Average call waiting time 2:10 EE - 0:26 Virgin Media - 4:26
Ofcom complaints per hundred thousand 52 Sky - 21 Vodafone - 115

 

Your broadband rights

You don't have to settle for poor service from your broadband provider. If you aren't happy with what you're getting, or you don't think you're getting what you're paying for, take a look at our guide to your rights as a broadband customer to find out what you can do. We've got some advice on how to complain to your broadband provider, too.

And, of course, when your contract is up, you don't need to stick around if your provider is not up to scratch. Check out the best broadband deals available today to see what your options are.

Comments

Plusnet Broadband Buyers Guide - Is Plusnet right for you?

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. With a good 95% of homes covered, you should be able to get Plusnet broadband

However, while coverage is not an issue, it's important to know that Plusnet do charge different rates depending on where you are in the country. If you're in what Plusnet classify as a 'low cost area', where other providers have also installed their equipment at your local telephone exchange and there's lots of competition, you will get your broadband at a cheaper price. If, however, you're in a non-low cost area you'll pay in the region of 50% more each month. Plusnet's price areas are not arbitrary, they're based on market classifications provided by Ofcom.

The good news is that you're unlikely to be affected by this unless you're in a remote rural area. Plusnet say that 99% of the homes they cover are in low cost areas. You can find out if this applies to where you live by using our postcode checker.

What packages are available?

Plusnet offer three core broadband packages in a variety of configurations. You can choose your length of contract, and also get them with or without a phone line.

These are the three basic Plusnet broadband deals:

  • Plusnet Unlimited - unlimited standard broadband with an average speed of 10Mb
  • Plusnet Unlimited Fibre - average download speeds 36Mb, average upload speeds 9Mb, unlimited usage
  • Plusnet Unlimited Fibre Extra - average download speeds 66Mb, average upload speeds 18Mb, unlimited usage

All three deals are unlimited, with no traffic prioritisation. For each one you can choose between a contract of 12 months or 18 months. All the deals have a fixed price guarantee, so the price of either your broadband or line rental will stay the same for the length of your contract.

All Plusnet Broadband packages come with Plusnet's basic line rental only package, where you only pay for the calls you make, but you do get free calls to other Plusnet customers and Plusnet support. Plusnet offer the option to add an inclusive calls phone service to any of these packages. For an extra £4/month you can upgrade to Evening, Weekend and Mobile calls, and for £8 a month you can upgrade to Unlimited UK and Mobile calls. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £8/month, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations as well as 25% off top international call destinations outside of your 300 minutes. Mobile calls aren't included in this.

You need to pay line rental to Plusnet with all packages. This cost is included in the advertised price, not charged separately, although you can save on line rental fees by paying for a year up front.

Lastly, you can add a subscription to BT Sport for a price starting at £5 a month, depending on whether you want to watch it through an app, a YouView TV box, or have it added to your Sky satellite service.

Which package should I choose?

An important first question to ask yourself is whether you need the speed of fibre if you can get by with standard broadband speeds.

The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds averaging 10Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

If you're a heavy uploader, perhaps because you share your own YouTube videos or use cloud backup and sync services, or if you're in a busy household where several people may be streaming HD video at once, then you may benefit from the upgrade to Unlimited Fibre Extra offering up to double the download speed and almost 10 times the upload speed.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Are you a heavy uploader, or someone who uses cloud backup and sync services?
  • Is fibre optic broadband available in your area?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router. On the Unlimited deal you get an N-rated Hub Zero, and on the fibre plans you get the more up-to-date Hub One. This is AC-rated, giving it a stronger signal over a greater range. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package free to Unlimited Fibre and Fibre Extra customers, available for an extra £2 per month for standard Fibre after a three month trial. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access.
  • Static IP available - Customers on Unlimited Broadband and Unlimited Fibre Extra can add a static IP address for a one off payment of £5.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money.
  • Unlimited usage on all deals - There's no reason to choose between price and usage allowance when Plusnet's entire range of broadband products come with no limits on the amount you're allowed to download or upload each month.
  • Value line rental - All Plusnet packages include line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV (apart from a BT Sport subscription) or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • Higher rural prices- Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. The cheapest prices tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
  • Complaint levels - Ofcom figures show that Plusnet are second highest in the complaints table covering the eight main broadband providers.
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