Origin Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.
Recent Customer Ratings for Origin
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 189 customer ratings since 2019-03-29 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
742 Customer Reviews for Origin
| Reviewer | Location | Reviewing | Date | Ratings |
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Agreed to switch to them and keep the same number, now into two weeks since I changed and they still haven’t transferred the number. Tried email/telephone/live chat, none of which has evoked a response. Have spent literally hours and hours trying to communicate with them without success. |
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| David | East Horsley | Origin | 2020-03-23 | |
Bloody disgraceful. Have deducted £75.80 from my account, although I cancelled last November having paid up-to-date. I even called the bank and cancelled the direct debit to be sure. The bank told me theyve been trying to take payments since 5th March and was only authorised today (pay day). Called origin to be told that they took payment from the card saved on their system and theres no notes saying I called and cancelled LAST YEAR. How rude!! now got to wait 5-7 days before the bank can raise a dispute, how do I explain this to a two year old who now has to go without?! |
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| sophie | newport | Origin | 2020-03-17 | |
Such a scammers. Never use them. They didn't provide any service. They don't pick up the phone and after I cancelled my direct debit they using my card details to make payments. I have makd a record with fraud crime police and my bank I advice everyone to do the same. |
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| Viktoria | London | Origin | 2020-03-17 | |
Broadband doesn,t work.The worst company ever.Not happy with the service.Its my biggest regret. Really disappointed.Never again!it is really slow and bad internet. |
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| Yasmin Chaudhry | Edmonton | Origin | 2020-03-13 | |
Literlly the worst company! 3 times they took money out my bank for other people's Bill's. Leaving me short this last time I found out I've iver paid them by more than 200! The broadband is **** aswell! Left me with no money to pay rent or for my kids birthday! Told me there was nothing they could do! GO ELSE WHERE!!!! |
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| Amanda | Aberdeen | Origin | 2020-03-13 | |
It’s hard to get through to speak with customer services and when you do, it’s hit and miss. A few customer service advisories are good. But some just don’t care about what you say. I called them to cancel an upgrade and enquire about the payment of a period that I had moved home and was not connected yet. The advisor said she would get in touch about it in 24 hours. She never did and they still took money for the over two weeks that I wasn’t connected and didn’t cancel the upgrade so I was on a contract that I didn’t want. Then to get through to discuss it I was on the phone for over an hour and no joy. Disgusting service. I’m going to cancel my contract and report them. |
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| Maria | Shrewsbury | Origin | 2020-03-12 | |
Broadband doesn’t work and no one answers the phone! |
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| Ashly | Leeds | Origin | 2020-03-10 | |
liars and never sort anything, phone and yu sit for 9over 30 mins before anyone answers, speed 2/3 what it should be not reliable cuts out often and they dont give any reason just waste your day sitting on phone, web chat even worse says Currently replying in under 25 minutes, ha wat a joke 1 hr and 10 minutes later they replied and then asked for answers i did not kwow. AVOID |
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| roy sunderland | Keighley | Origin | 2020-03-09 | |
Had my Internet put in on Wednesday and so far it's beem great we have had a few issues of disconnecting but nothing major its off for no longer than a minute and we have ipad/switch/phone/alexa/tv connected and 3 out of 5 still work perfectly when using Internet at the same time |
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| Kirsty | Bo'ness (Scotland) | Origin | 2020-03-07 | |
I have signed up with this company for fast fibre broadband but was then told they can only fit slow copper line in my area I was not happy about this so trying to get though to them but no awnser no body has came to instal a line and 3. Weeks later there takeing money out my bank with out my permission how can they do that wen I don’t even have any connections |
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| Nick Caine | Portsmouth | Origin | 2020-03-04 | |
A load of crap worst company and customer service ever and only been with them a month,false advertisement and took money out they wernt supposed to,would advise anyone not to go with this company!EVER |
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| Suzanne | Liverpool | Origin | 2020-03-03 | |
Only signed up with you on Friday 29th March, it was agreed that I would start on 6 April only. I did not agree to change my phone line to you before that date. You have contacted plusnet to take over phone line on 11 March which I have cancelled. I agreed and want to change to you on 6th April only. Not happy with service so far. |
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| Lesley | GAMLINGAY | Origin | 2020-03-01 | |
con people rip you off give ya a £20 routor charge u 146mins on calls and no help and cow boy company |
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| Adam Hockley | Basingstoke | Origin | 2020-02-27 | |
Was quite happy when I signed up the advisor I spoke to was quite helpful... |
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| Sherry | Birmingham | Origin | 2020-02-24 | |
Biggest regret is signing up with these. The staff can't answer questions because they don't have a clue!! They want payment upfront and then don't even bother to set it all up... u have to chase them to get anything started. Feel I'd be within my rights to end the contract earlier than agreed....I haven't even had any services. Beware |
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| Paula | Liverpool 7 | Origin | 2020-02-17 | |
Company is poorly run, even when you do finally get through to customer service, they can't answer your questions, no clue...think its their first day. Insist on first months payment upfront, then need chasing to get the broadband actually up and running. You get a date of installation within 4 days...2 weeks and still waiting for any contact from them. They have 1 week and I will be cancelling my contract. |
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| Linda | Liverpool 7 | Origin | 2020-02-17 | |
this is the worst customer service i have ever had from a company, after 8 calls that wear never answered just background music, & after spending 1 1/2 hours on a web chat i cancelled the contract on the chat line what a load of rubbish |
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| s parker | LEEDS | Origin | 2020-02-14 | |
I was very pleased with the customers service and everything was explained very clear . They were very pleasant. Can't comment on any of the broadband as I am not set up yet. |
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| Anne Purdon | Clydebank | Origin | 2020-02-14 | |
Really disappointed with this service. Signed up after reading mixed views, but mainly for the cheap price. We placed the original order a month ago and we still don't have wifi up and running. The initial delivery is slow, the call answer time is slow, the help chat is slow; basically impossible to sort out. Incredibly frustrating. |
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| AH | Stoke Newington, London | Origin | 2020-02-13 | |
Easy set up, no hassle no fuss, no upfront fees, excellent broadband. Excellent customer service from Valerie, who clearly loves what she does snd is extremely knowledgeable about the service you. provide. A great experience since switching to origin, not only for better broadband but for the customer service experience. Thanks Valerie, your customer service skills are excellent, which makes origin broadband a great service provider |
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| Sharon Williams | Renton | Origin | 2020-02-08 | |
Our service has been disconnected without any warning or notice given. Apparently some issue with our direct debit. Had we known, or advised of this at any point we would've resolved it instantly. But no - they simply disconnected our service. Now, in order to reconnect it they say it'll be 10-14 working days, plus starting a new contract (so locking us in again for 12 months again). |
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| T | London | Origin | 2020-01-28 | |
Signed up to these, wish I haden't, they sent modem and I can't get it to work, I am elderly, disabled and terminally Ill, I explained I couldn't set it up and required someone to call. They wouldn't, told them my health issues and why it is impossible for me to carry out the checks they wanted me to do. So I threatened to cancel, but although it says you have 14 days to cancel you don't as that 14 days starts the day you sign up and they don't send the thing out for 14 days, so your 14 day cancellation period is over before its delivered, dreadfull company, don't go near them, it may be cheap but it doesn't work and they don't want send an engineer out. It's disgusting treating elderly disabled this way they should be ashamed of themselves, not to mention terminally Ill people, we have enough to worry about with our illness without that. It's made me really Ill, I hope they have a terminal illness see how they feel. |
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| Mrs victoria taylor | Wolverhampton | Origin | 2020-01-13 | |
We started out with sky turned to origin as promised fast reliable broadband waited 3 weeks for the line to go live it is but it's slow unreliable disappears cant play ps4 wanted to take it into cash converters not even a constant stream to watch iptv not been 30 days yet signed up with bt least you get what your paying for and they send out an engineer to sort out problems online not happy at all steer clear if you actually use broadband |
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| Marie | Ipswich | Origin | 2020-01-11 | |
Absolutely diabolical - Thankfully I'm 14 months into my 18 month contract so I don't have that long until I can leave this dismal company. |
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| Tom B | Sheffield | Origin | 2020-01-08 | |
I have switched to Origin (never heard of them before) on the 7th of Nov from a well known provider. Great customer service, home broadband speed better than ever and better than the speed they guaranteed. Also a much better price. No interruptions at all either. So far I am very happy |
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| Roxanne | Corby | Origin | 2019-12-30 | |
I was promised 11mbps for £17.99 a month which was ok for a single guy thats two months now highest its been is 6mbps today was 4.28mbps. I feel duped and silly but what can i do its depressing as they said its within their estimates so can't raise slow connection issues. Avoid You will be lied to lots of drops in service too. |
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| Derek Hind | Glasgow | Origin | 2019-12-19 | |
Been a customer for 3 years live in poor reception area but fibre is brilliant customer service excellent price of package competitive would recommend |
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| Diane | Shrewsbury | Origin | 2019-12-18 | |
I have never had any problems with Origin Broadband, customer service is Excellent and staff are always on hand to help out if needed, I have been with Origin Broadband for over a year now and no problems what so ever. Keep up the good work. Merry Christmas and a Happy new year to all. |
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| Lee | Ipswich | Origin | 2019-12-18 | |
4 years and still wouldn't consider leaving Origin. We did buy a new router but my tech geek partner would probably do that with any company and this one is so cheap each month so it wasn't a problem. No one's house I visit has such a stable line as mine and no one has as much connected to their internet! |
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| Stephenie | Scotland | Origin | 2019-12-18 | |
I've read all the bad reviews but thought I should chine in to say we've been with them for a month now and everything is absolutely fine. |
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| Gavin | Aberdeen | Origin | 2019-12-18 | |
Ok... So I left virgin due to high prices and foreign call centres. I thought ill compare and see what comes up. Origin hit top of the list. They stated I could take my number with me from virgin and that they would guarantee me a min 30mbps in speeds. Lies lies lies.lessthan 10mbps they didn't bother chasing my number. And these recon they supply the NHS, don't listen to it.after 2months of hell I'm getting a refund and free out of my contract. Call recording saved me. Staff are good company is worse than old talk talk. STAY AWAY!!!!! |
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| Lee | South wales | Origin | 2019-12-18 | |
There's nothing I can say that hasn't already been said in previous reviews, avoid this company at all costs! I was a customer for several years and they seemed to get worse every year. Slow speeds, regular dropouts and poor customer service. |
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| Joe Palmer | Sheffield | Origin | 2019-12-17 | |
Never again! It is really slow and bad internet. This is awfully supplier! I write a review on trustworthy and origin lied that I am not costumer at the same time they wan to take money from 12 monts and don't want to cancel the contract! They lied to me for the speed and I have never received the promised speed! Never again!!! Shame on you to lie the costumers! |
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| Hristo Hristov | Gravesend | Origin | 2019-12-10 | |
AVOID AVOID AVOID!! |
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| Hristo Hristov | Kent | Origin | 2019-12-09 | |
I cannot wait to break the contract with Origin Broadband. Even after my complaints and their failures to make right with me they tried to censor my review on Trustpilot! DO NOT join Origin Broadband. Avoid at all costs. |
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| Max White | London | Origin | 2019-12-04 | |
I'd give this joke of a company 0 if I could! September I joined and it was the biggest mistake ever!! They stole carers allowance on the 18th of nov, promised to return it on the 19th, didn't happen, I called 7 days later and again promised to refund with immediate payment, didn't happen, called again and was told it had been done on the 26th and would be with me in 3 days! Called to check today and have been told it was done yesterday (27/11/19) and its gonna take 3/5 days!! When the managers are the biggest liars the customers have no hope!! I will be leaving and they can take me to court for the £404:85 they want for early cancellation!! Absolute jokers |
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| Sarah harris | Berkshire | Origin | 2019-11-28 | |
Most recent issue of any my line was reconnected as a cross line.we eere without setvice for 3 days and yet we now receive a bill for calls we simply could not make as the line was dead. They refuse to act. Keep away from these morons. They will be bankrupt within months |
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| James | London | Origin | 2019-11-21 | |
I’ve been with Origin for 3 years now. I love the fact their call centre is in Doncaster and is manned by really nice people. What really lets the service down though is that to resolve issues, you need to hardwire link to the router. We’re all Apple at home and my work laptop can’t be hardwire linked. I’m not hugely IT literate so unless one of my teenagers is home, I’m stranded. |
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| Esio Trot | Tidworth | Origin | 2019-11-17 | |
2 weeks after having it installed my Virgin internet is on its last day and I still haven't had a single successful internet connection with origin. |
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| Bristolgambling | Bristol | Origin | 2019-11-09 | |
Please don't go with people after two days can't get broadband bad service at customer service and then leave you on the phone for twenty five minutes really bad broadband service |
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| Maisie | London | Origin | 2019-11-08 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.
