893 Customer Reviews over 23 pages
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- Location
- WV3 0DS
- Reviewing
- Origin
- Date
- 2021-04-13
- Comments
-
They are thieves, can never get intouch with them on the phone when need for just instalment is needed and yet they take money off your account. Worst customer service ever , worst network ever. Speed = 0, reliability = 0
- Location
-
- Location
- Hastings
- Reviewing
- Origin
- Date
- 2021-04-10
- Location
-
- Location
- Elstree
- Reviewing
- Origin
- Date
- 2021-04-07
- Comments
-
Please avoid this cowboy outfit at all costs, ive read through some of the reviews here, it looks like we've all experienced awful service, ive reported them to the ombudsman
Awful awful company dont go near them
- Location
-
- Location
- MAIDSTONE
- Reviewing
- Origin
- Date
- 2021-04-01
- Comments
-
People, please read all the reviews on these Cowboys who operate from Yorkshire. Absolutely CRAP outfit supplying a crap service and taking your money. Read up and do your homework as to why they get so many people making complaints about everything from substandard equipment that is about 4/5 years out of date, their billing and prices are made up over the phone and the best is the customer care services? Which is really none existence and the other Cowboys attached to the outfit are the debt collection agency. So be warned and take the advice of the worst reviews and work backwards you will see for yourself what a CRAP scamming outfit they are.
- Location
-
- Location
- Cornwall
- Reviewing
- Origin
- Date
- 2021-04-01
- Comments
-
Broadband could not supply broadband for my grandparents and 3 months after paying for installation and agreeing to contract Origin still hadn’t organised installation at my grandparents house. I finally got hold of them (as noted as a person who can discuss account on my grandparents behalf) via online chat and discussed termination of the contract. They finally agreed via online chat and I sent them the router back as requested. Last week my grandparents received a letter from a bailiff demanding a payment t of over £400 for a full contract amount plus legal fees. They are bullies, can’t supply the service they promise, and have the worst customer service I have ever experienced. They have caused my elderly grandparents a huge amount of stress and anxiety and should be avoided at all costs. Disgraceful.
- Location
-
- Location
- Bristol
- Reviewing
- Origin
- Date
- 2021-03-27
- Comments
-
I wish I could give zero stars! Please avoid at all cost! Company is run by kids who have no clue. The company feels unregulated and if you want no internet for months on end, go elsewhere! My biggest regret is not reading the reviews from the start!
- Location
-
- Location
- Desborough,
- Reviewing
- Origin
- Date
- 2021-03-18
- Comments
-
I was recommended this company by MSE as a cheaper alternative to EE but it turned out to be 3 times more expensive!Why?
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2021-03-16
- Comments
-
We signed up on an 18 month contract, it was a cheap and cheerful package and sign up was efficient and friendly.
We initially got reasonable speeds of around 55Mb (76Mb was forecast upon sign up).
Unfortunately things changed fast. During the pandemic, Origin were impossible to get hold of on both the phone and chat. The emails received are 'no-reply' addresses.
Now, the contract is up in 30 days and I've no intention on staying with an uncontactable company.
- Location
-
- Location
- Chelmsford
- Reviewing
- Origin
- Date
- 2021-03-12
- Comments
-
This has to be the worst internet provider. the companys payment services are down and i've contacted online, over the phone and via the 'online portal' to try and make my payments, they haven't been accepted due to a fault on their behalf. I then spoke to an advisor and they assured me my connection wouldn't be ceased due to the mistake on their behalf. Later on during the week my internet suddenly stopped working, this was at 8PM so no one could be contacted at this time (very convenient), i have then spoken to 4 different people since and each one of them have told me different things regarding my account. I then got told I would receive a phone call from a member of the management team and haven't heard anything since. They have 0 customer service, their internet connection is average and considering a lot of people are working from home during a global pandemic, the sympathy from a company like this has been pathetic. I would never recommend this company to anyone, not even my worst enemy. absolutely disgusted.
- Location
-
- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2021-03-11
- Comments
-
I am honestly absolutely livid with this company. For any students who know how bad Circuit Laundry is as a company, well, Origin is worse hands down. Absolutely abysmal customer service including flat out lying about additional fees, often extremely slow responses, never able to talk to me taking into account previous issues so everytime I had to start all over again. Slow wifi speeds and wifi that cut off. Never had any advice that helped to solve this issue and never had any offer from them to come round and actually take a look at the problems themselves. Often waited 30+ minutes for each response from their live chat aswell, several times i waited over 12 hours for the same "live chat" only to be given the same piece of advice every single time which i told them every single time did not improve my speeds at all. They do not allow me to cancel my contract early and i cannot legally cancel early under the precident of false advertisement and insufficient speeds/service because Origin as a company publicly do not comply with the up-to-date UK broadband consumer rights. They are literally a scam company who know they are ripping people off and its disgusting that they are allowed to offer their "services" at all to unwitting customers. Wasted so many hours and hundreds of pounds with them after being tricked by an employee of theirs on the phone into signing a contract with them. Since eventually I had to buy a new contract with BT to run simultaneously with this line as this one was essentially useless and I could not cancel or claim compensation. Never in my life been so angry at a company.
- Location
-
- Location
- Belfast
- Reviewing
- Origin
- Date
- 2021-02-23
- Comments
-
Origin broadband a bloody joke won't let you spk to a manager they relate thru 3rd party absolutely disgrace of a company they want your money but don't want to fix the problem with broadband then send it on to a a debt collection agency for the amount that's not owed read the rest of there reviews and being investigated with ofcom well anyone looking to go with this company please stay clear there good at getting right back to you when u leave a review but can't get back to u when you have a problem with there service and for the team Manager she is a disgrace to the company can't even talk to me on the phone and that's meant to be a manager well that speaks for itself attitude stink over email well I will make sure I warn everyone about your company and how pathetic yous are as a company and believe me I hope the company falls round yous slowly but surely FOLKS STAY CLEAR OF THIS COMPANY BEWARE all nice at first when they want you to sign up and then all down hill from then STAY CLEAR!!! wait to you see how quick they reply to there review now
- Location
-
- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2021-02-18
- Comments
-
They are a company of crooks who will straight up lie to get you to sign up and then once you are past the initial 14 days and cannot cancel anymore they offer no meaningful assistance whatsoever, the waiting times for customer service are ridiculous, the communication within the company to help solve customer issues is almost zero - mostly they just wont ever get back to you - especially if its about low speeds. Cancelling their contract does exactly the same as continuing it for its full term. Despite the fact they told me straight up that i would be able to cancel for a fee
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2021-02-11
- Comments
-
We went for the basic option (£17.99), and got what we paid for. The internet would cut out once a day or every other day for about a minute, which is frustrating when using streaming services etc. There is only the two of us, so it wasn't a case of overuse. The most frustrating part is that my contract ended, yet Origin are still taking the monthly fee! I've reported it, cancelled my direct debit etc, but it is still happening. When I have spoken to the customer service team online, they are very slow to reply, act like this is the first time I've raised the issue, and tell me that have to raise it with someone more senior! I just want you to stop my account! Terrible service
- Location
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- Location
- Halesowen
- Reviewing
- Origin
- Date
- 2021-02-09
- Comments
-
Nothing good to say at all about this company! Promised between 35-45mbps and couldn’t of been any worse I was getting around 1.5mbps and yes I mean 1.5 not 15. A friend of mine who worked for virgin has said that it’s the worst internet he has ever seen ! Downloads that take my friend 3 minutes take me nearly 2 hours. Don’t go near this company as they don’t care about you once signed the contact and paying. The cooling off period that you get to cancel if your not happy ended the day after they finally put my internet live so I had one day to cancel.
Trust me and every other review on here don’t go near them !
- Location
-
- Location
- Stevenage
- Reviewing
- Origin
- Date
- 2021-02-08
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2021-02-05
- Comments
-
always disconnecting
link down
no response from server
56K is faster
super slow
not reliable
- Location
-
- Location
- east sussex
- Reviewing
- Origin
- Date
- 2021-02-05
- Comments
-
Not used....due to poor business practice
- Location
-
- Location
- Hadfield, Derbyshire
- Reviewing
- Origin
- Date
- 2021-01-27
- Comments
-
They got one star because zero wasn't an option. Non existent customer service. they take almost 2 weeks to get round to connecting (if you're lucky enough to get a connection - I wasn't) and then even if you cancel within the 14 day cooling off period, they'll try and fine you £668.31 for early cancellation, sent via a text from CRS that you can't reply to. At no point did my broadband ever work and they failed to answer the phone. Useless, time wasting not fit for purpose. Has anyone started a class action for these shysters yet? If so, please get in touch because I'm in.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2021-01-20
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2021-01-18
- Comments
-
The most awful wifi ever, it says wifi can reach up to my loft well guess what im using my data, im only 18 how the hell am i going to constantly pay for my bills especially during COVID Lockdown?
Not only that two of your colleagues said to me that why is everyone using wifi at the same time, well i replied saying well aren't we supposed to do our school works and online class? the guy replied saying well i enjoyed when i didnt have school or college and i still got into uni well thats not a good representation to the youngers or to their kids or to anyone. Absolutely a disgrace telling my father that you guys are good well to be honest im studying IT Network i will somehow find a way to shutdown your business and lying about the speed!
NO ONE PURCHASE THIS BROADBAND OR THEIR TV PRETTY MUCH BOTH OF THEM ARE AWFUL IT'S WORST THAN HAVING NO WIFI
- Location
-
- Location
- Hartlepool
- Reviewing
- Origin
- Date
- 2021-01-17
- Comments
-
My experience with the Original Broadband has been horrible to say the least, I can't describe how many vulgar, arrogant and rude people I met in their chat bot. I ordered by phone around September 25, 2020 and waited for them to connect me for a month, when they finally connected me, the internet was terrible, unstable and I didn't really have internet in the living room because the Operarich socket in my property is in the small bedroom upstairs. I corresponded to return the router and cancel under the 2014 law for goods and services ordered remotely. They told me there was no problem and I returned the router by royal mail, not owing a fee as I had already paid initial payment on the date of ordering and paid £ 22.99 for a real three days on the horrible internet.
I thought we separated as civilized people, but on 14.01,2021 I received an email for a final bill of £ 413.82 payable over a seven-day period for an 18-month contract, and I have no contract either by post or e-mail. Now the saga continues with a complaint and if necessary I will file a lawsuit against the dishonest Internet trader. Be careful, absolutely not recommend them never evar with them.
- Location
-
- Location
- Eastbourne
- Reviewing
- Origin
- Date
- 2021-01-13
- Comments
-
Absolutely the worst Fibre Optic Broadband on the market. Very choppy and unreliable speeds during the day and nothing special at night either. Only fibre Optic I've ever had that can't even livestream anything without buffering. Very shady customer service as well.
- Location
-
- Location
- Swindon
- Reviewing
- Origin
- Date
- 2021-01-12
- Comments
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This company has done nothing but lie to me from the beginning, I was given an installation date of 18-1-2021 then it was changed, on the same day to 2-3-2021, I cancelled and was promised that no money would be taken from my account even though I cancelled on wed 6-1-2021 payment was taken on the 11-1-2021. Sky and virgin DO NOT take money before installing and still give you a 14 day cooling off period then bill you. This company are not to be trusted and by the feed back I've read not any good after installed. My advice is to avoid them like the plague
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2021-01-09
- Comments
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So for a whole year I haven't had a great broadband reach or speed. That I can cope with, what I can't cope with is. Taking money out of my account when I have credit. 3 times now this has happened. So if you ever expect origin to honour any credits they may give you for whatever reason you'll be very disappointed! I will be changing provider as soon as I can
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-12-30
- Location
-
- Location
- Colchester
- Reviewing
- Origin
- Date
- 2020-12-23
- Comments
-
Our situation as concise and informative as I could write:
- Started to set up the contract in September.
- Two week wait for an engineer that didn't come.
- Another two week wait for an engineer that left without saying goodbye. Router plugged in but no internet connection.
- Another month past with us trying via phone and online chat to set up the internet.
After two months of having no home broadband we decided to cancel the contract as we'd spent so much money of mobile data to attend our lectures, watch movies, recipes, ect.
We changed to Vodafone who set up our internet with a great connection exactly 15 days of us requesting a contract.
Another month later we receive a "Termination Fee" from Origin, a provider that not only failed to provide but caused us stress and a HUGE waste of time. (waiting for 50 mins on the phone after three transfers of "hello how may I help you").
Absolute scam!
- Location
-
- Location
- HEREFORD
- Reviewing
- Origin
- Date
- 2020-12-12
- Comments
-
very poor connectivity,very poor customer care service,very poor dealing with complaints,even after I cancelling my contract within 14 days they asked us to nearly 300 pounds for the cancellation fees.after receiving that I filed a complained regarding the above I didn't get an answer even after 12 weeks,I did followed up regularly.overall, very poor customer service.I NEVER EVER RECOMMEND ANYONE.RATING 0
- Location
-
- Location
- manchester
- Reviewing
- Origin
- Date
- 2020-12-09
- Comments
-
what kind of a broadband company cannot provide me a copy of my Contract, some sort of proof, agreement, or a letter to say they are my Internet Supplier, just generic terms of service. they say its a verbal contract, and then if I want to cancel its a £400 fee, for the remainder of time. i have Pasted my discussion below ;)
Me: I made a call yesterday regarding my account with yourselve's and I spoke to someone called Laura, she said she has escaleted my request to a Manager and I have not heard anything as of yet
Wed, 10:44 AM
Amy
Ok let me check
Me :ok thank you
Wed, 10:44 AM
A
Amy
We wouldnt be able to send confirmation of the payments. Have you logged into your customer account?
Me :yes i have Viewed my account and there is no documentation avialible
Me :i dont even have access to the contract for my records
Wed, 10:47 AM
A
Amy
The terms of service are available on the website. As a bill hasnt been generated this may not show anything just yet but should show your initial payment. The bill will be generated in the next week or so and payment will be due 1st Jan
Me : please can you send me my contract or my Ageement or my proof of purchase as i need it for my billing record, there is nothing downloadable on my online portal with yourselves
Me : am I in a contract with my account with yourselves?
Wed, 10:51 AM
Am
Amy
The contract is a verbal contract and the terms are available on the website
Me :so basically you cant provide me with any sort proof, agrrement,contract or a letter to say you are my Internet Supplier, just a terms of service
38 minutes ago
A
Amy
All this information is available in the customer portal. The contract is a verbal contract
Me : do you have a 14 day cooling of period
34 minutes ago
A
Amy
the cool off period is from the day you sign up until the day before you go live
Me : whats my cancellation rights with this verbal contract?
32 minutes ago
A
Amy
If you cancel after you go live the cancellation fee would be the remainder of the contract
Me : what would the cancellation fee be then?
30 minutes ago
A
Amy
around 400 pound as this is the remaining payments of the 18 month min term
- Location
-
- Location
- Longniddry
- Reviewing
- Origin
- Date
- 2020-12-02
- Comments
-
Don’t be tempted by the price tag , over 6 months with no service and STILL waiting on refund. Customer service worst I’ve ever experienced. One star too good!
- Location
-
- Location
- Croydon
- Reviewing
- Origin
- Date
- 2020-12-01
- Comments
-
This is the worst provider of broadband period I had nothing but grief and stress with this company so much so I'm putting in a complaint about them and there awful service
- Location
-
- Location
- HASTINGS
- Reviewing
- Origin
- Date
- 2020-11-27
- Location
-
- Location
- Wales
- Reviewing
- Origin
- Date
- 2020-11-25
- Comments
-
DO NOT WASTE YOUR MONEY currently have less than 1mb download speed when average is supposed to be at least 7mb, DOUBLE NAT and they want us to pay an EXTRA few pound a month to get rid of DOUBLE NAT. Also just a complete waste of money and we are switching soon to maybe virgin media or sky. Any internet broadband that can GARUNTEE good download speed. Currently with Origin it takes roughly one hour to download a 67mb file. Terrible poor internet supplier. They should be ashamed.
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2020-11-25
- Location
-
- Location
- Swansea
- Reviewing
- Origin
- Date
- 2020-11-22
- Comments
-
The only positive I can add about Origin is that we received our router only 8 days later than we were meant to... I know people have waited a lot longer.
We pay £23 a month for what is meant to be up to 36mb broadband. However, we have never received anything over 6mb speed. We have contacted them on numerous occasions to which they say everything is fine with our network. Even though it is not even possible to watch Netflix without it buffering every 2 minutes.
Now they want to charge us the full term of the remaining contract to cancel it... even though we have never received anywhere near the speeds they promised us when taking out the broadband contract.
I seriously advise anyone looking for a broadband service provider to avoid Origin like the plague. I can only hope that a Trading Standards investigation comes down on them hard!
- Location
-
- Location
- Blackburn
- Reviewing
- Origin
- Date
- 2020-11-17
- Comments
-
Absolute worst internet provider in the UK.
Only getting 2 mbps yet the technical team just fob it off. Contacted Trading standards in Brighton who are investigating hundreds of Origin complaints. Avoid this Company or regret it tied to long contract or get out charges.
- Location
-
- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2020-11-15
- Comments
-
Been with them for just over two years the basic router gave me less than 20 Mb download so I complained and it went up to just over 40 Mb. I later bought another router and input all the details and it kept dropping out every couple of days, the second PC, in the bedroom wouldn't connect whereas with the basic Asus router it did 90% of the time.
After a few weeks, the router I bought wouldn't connect at all so I went back to the one they supplied and even that was cutting out on both PCs.
During the day the bedroom PC won't connect but on a night it can get a connection, sometimes it is intermittent, I have trouble watching Amazon or Disney + and have to turn the PC off.
They offered no increase for 30 months but I might be moving providers in a few months if they increase the monthly fee by too much.
- Location
-
- Location
- leominster
- Reviewing
- Origin
- Date
- 2020-11-14
- Comments
-
had delay ordering because they had issue with number porting but apart from this good speed for my area and for £19.99 month cheapest fibre around
- Location
-
- Location
- Antrim
- Reviewing
- Origin
- Date
- 2020-11-11
- Comments
-
You took my payment when I rang to see what was happening I was told it was cancelled I'm still waiting for refund no explanation why I have a good credit score always pay my bills so not happy
- Location
-
- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2020-11-11
- Comments
-
What a bunch of thieves I didn't recieve anything off them after they failed to deliver the monitor to my home and now the daft ***** are trying to bill me £800 for nothing .stopped my direct debit .dont anyone be threatened by there debt collecting methods as they are powerless .And they dare not take you to court to see a judge as with all these reviews as evidence they'll get slaughtered. Email the director direct who,s only about 20 and let him know what a **** company he,s got
- Location
-
- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2020-11-10
- Comments
-
Absolutely ******* awful.
Charged me for a contract despite emigrating to a different country.
Threatened me with legal action at the end of the contract despite paying contract entirety.
Then said I could have a 3 month refund on my contract for the inconvenience.
Never received it.
That pretty much sums up Origin in a nutshell.
****, slow and sinister.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.