Origin Broadband Reviews

Con artists. Taking legal action. Don’t reply to anything or answer calls with no internet since it started. Evidenced screen shots of over 10 emails and 6 call
Logs.

They need to be shut down.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

No stars for anything ! The Irish guy who talked me into signing up was nice! Then no connection lots of very young lads running about pretending to connect my tiny router !! Really wish I had read the reviews . It’s not really an internet company it’s just a scam to get £18 out of people. Now I can’t get in touch on live chat or e mail. They aight to be taken to court for fraud.

Terrible we applied for broadband first payment taken they sent rouyer to a completely different address spent an age on hold to find out where is router
We then got a bill for nearly £300 even though we cancelled it and never had broadband or any other service from them intersting to know how they got that figure
Apauling

Customer service for cancellation is horrific. 45 -1 hr wait with responses that are vague, rude, and a 30 min wait between each reply. They should use a bot.

'Possibly there's an extra fee, we'll let you know when it happens' - is unhelpful and poor business.

Contradictory information from customer service. Online portal down. On phone customer service for cancellation says the equipment is for you to keep but contract and chat says you must return at your own expense or you will be fined 40 pounds.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

This is by far the worst company I ever dealt with, My router fails to recognise my password 90% of the time, I can't watch films or TV without it dropping out every few minutes, Even worse for me I got the contract as I am starting college, Lessons have become remote for the main part due to covid, It dropped out 7 times in the first 90min lesson, The oonly way I get contact with anyone from origin is to go online elsewhere and act as a prospective customer, They fone me 9am next morning but still have not spoken with technical support 60days later DO NOT WASTE YOUR MONEY OR TIME

• Satisfaction
  1 star
• Speed
  1 star

Absolutely the worst broadband provider I have ever had the misfortune to have tried!
Do not sign up with them.
Sent out router saying it would all be set up, conveniently 14 days after signing up so cancellation not possible.
No service.
Then an email from them saying BT had asked them to switch, (nothing to do with me)
Gave them another week to sort it out and nothing happened so called to cancel.
Heard nothing until today when I’m sent a bill for £270!!!
Horrible company, poor service, dirty, underhanded, ripoff Britain at it’s finest.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Truly awful support. Seriously, brain dead and extraordinarily slow. I have spent a total of NINE hours with their "live" chat team. After the first 3 hours they identified a fault on the line and told me it would be fixed in 48 hours. 3 weeks later and 6 more hours with support, nothing has happened. Every time I go back to support, the morons just read off the tech support script, and when I tell them repeatedly that I have already done this and they have already identified the fault, they just read the next line on the script. Their staff are incapable of independent thought - they should just use an AI bot, at least that could reply more than once every 30 minutes!

Truly, truly dreadful company. Avoid like your life depends on it.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  2 stars

I was sold a broadband package, they never installed it, refused to cancel the agreement, and have ignored my letters of complaint. I ended up just cancelling the DD, maybe now theyll get in touch. It turns out Fibre optic isnt even available in my area, and they still sold me the package...

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Having just set-up a new contract with Origin I tried to resolve 2 issues.
1. Broadband speed about half the download thery said they provide and..
2. The router I received is so small it doesn't provide coverage for the whole house (3 bed semi!!)
I asked to cancle mu contract to find this conveniently expires 14 days after you commit to them up to the day before they connect you. So, there's no way to cancel the contract after you get terrible technical advice on day one without incurring charges.
Aparently a wireless router will give a greater coverage area when the broadband speed increases - my technical representative said I would have to buy a router from them that should provide the coverage they promised before agreeing to change from EE.
Beware of this company, they do NOT provide faster broadband nor do they provide an appropriate router to cover a small semi

• Satisfaction
  1 star
• Customer Service
  2 stars
• Speed
  1 star
• Reliability
  2 stars

OMG, since June and now we in September I'm trying to fix my problem and every time when I call I'm receiving different explanations and every time they asking to check line and speed test.
Very bad customer service every time when I ask for manager or supervisor the answer is she or he very busy. Asking to call back, guess what.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

What a nightmare, if it didn't cost so much I'd buy myself out of this contract. Worst broadband I've ever had since dial up. Basic router that struggles to get through 1 brick wall, cuts off regularly.

• Satisfaction
  1 star
• Customer Service
  2 stars
• Speed
  2 stars
• Reliability
  1 star

I would I cancel my order. They took the money fast and I haven't received the service yet. Everything is going wrong so far. I left my previous ISP is worst but this one is worst so far based on my experience.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

This is the worst internet provider I have ever used, I have only been with them for 3 months and have been unable to stream any media over the router they provided. Nobody seams to know what they are doing .I phoned them numerous times but the tech team was unable to resolve my issue and was even told that 6 devices were to many to connected to the router.
I have now switched to my previous supplier and waiting to see if they will demand their cancellation fee, which I plan to deal with the same way they dealt with me!!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  2 stars
• Reliability
  1 star

I wish to cancel my order with origin i was told I would get a installation dates within in 4 days still not got one as I am still within 14 days I wish to cancel service is abysmalbeen on the telephone over a hour trying to speak to someone with no luck and having read all the reviews I wont be bothering .

• Customer Service
  1 star

The worst internet provider company. Call them several times and still they can't fix the problem. The signal cuts through, so I can't get my work done. Honestly, don't waste your money on them.

Absolute trash. Line speeds of half what I used to get with Plusnet. When I tried to get their tech support to help, many hours were wasted with incompetent staff who can only read off a script, and when they reach the end of the script they just stop replying. Even when they said they were going to fix the line, nothing happened. It takes hours on their "live" chat for a 5 minute conversation, and they don't even bother reading your replies. Might as well talk to a brick wall.

Seriously - avoid origin like your life depends on it. They are the worst broadband providers I have ever had the misfortune of joining.

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

This is the biggest joke of an internet I have ever seen in my entire life. I am like 90% sure this broadband is based in a 14 year old's garage with about 2 employees. I get 1mb download, and the highest ping spikes I have seen in my life, if anything shutting down your garbage tier internet would be the most professional thing I have seen from this company. what a complete joke, they have the audacity to say '' GAMING INTERNET '' yes if you like getting throttled and having 180 ping, sure it's gaming internet, I HIGHLY SUGGEST NOT GETTING THIS BROADBAND

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Ridiculous. Been waiting 8 days for my wifi to be turned on. Endless excuses about engineers. Been on hold for nearly 6 hours over a week. Wish I had read the reviews first

New customer
Router installed correctly, all lights are on
Held waiting half day... No engineer as instructed
No broadcasting ,can't be seen on devices
30 minutes waiting
Technical support asking me to do further attempts to reprogram the router beyond my physical ability
Customer service can't provide help...back to technical ...no answer after another wait
Seems that router is either mislabelled or faulty
Failure of service is total
Code of service is not affected..

• Satisfaction
  1 star
• Customer Service
  2 stars

By far the worst company i have ever had the misfortune of dealing. We were given faulty equipment, overcharged, Lied to, I'm suprised this company is still trading!!!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Absolutely please don't waste your good money on this company. The customer service is none , it will take you days if you're lucky enough to get through. The Broadband is pointless the signal keeps going down

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

For internet speed (great) customer service (****) i first began with them mist May, they got my order wrong & set me up with the downstairs flat. I could still connect to it as guy downstairs had moved out, but without any notification, they cut me off for 14 days then re-connected me, 6 days later i was issued my first bill of 17.99, was not happy & tried to sort out some sort of arrangement the screw up, i was given a free month to be added to my account but days later another 17.99 came out of my bank account for the next months bill. I complained & won 2 months line rental, its notw 30 days later & i still havent recived the 2 months line rental back, im getting pissed off with the sevice as it is. Will be making a indemnity claim to get my cash back & suggest that everyone else does the same.

• Customer Service
  2 stars
• Speed
  4 stars
• Reliability
  4 stars

Very poor service internet is always cutting out. Took 14 days + before I got the router which is the cooling off period so know am tied to the contract. Tried umpteen times to get through to someone in customer services but get cut off after hanging on for 45minutes. Not happy with these.

• Satisfaction
  2 stars
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Absolutely disgusting to say the least. Been holding on for 39 mins and 1st in queue. I work for NHS and it’s imperative I have internet as advised when I joined them! It had yet again given me stress beyond belief. Poor customer service and taking money under false pretences as they are not providing a service.... next step solicitor for suing !!!!!! **** service, that had affected my mental health.

• Satisfaction
  1 star

I’ve only had origin Broadband for less than a month and it is the worst I’ve had by far. Before I had set it up I called and was on hold for 30 minutes before the call cut out, so I ended up not speaking to anyone and having to try and work it out by myself, after 3 hours, I got it working. And it worked like a dream, when it was only me in the house, I’m 17, so I live with my mum, her partner and my sister, so there are 4 of us on this WiFi all day, and then my sister has friends round, so there is more, and before I was with origin I was with talktalk and they could keep up with the amount of people and the only reason my mum switched was because it kept dropping out and costed too much, so that’s when we switched, currently there are only 3 people in my house, 4 devices are connected to the WiFi, you’d think it would be able to keep up, well no. I was watching Netflix and the quality dropped so much I could not see the video. 10/10 will NOT recommend. Awful customer service as you don’t get to speak to anyone. Awful WiFi speed. Absolutely horrendous.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Worst utility co. ever. Customer service AWFUL. Cut off with no notice. Account fully paid by d/debit. Horrendous wait times for service. Then no action except return to start.DO NOT USE.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  3 stars
• Reliability
  2 stars

I have been with Origin since October 2019. Overall the service has been patchy at best, with unreliable speeds and dropped connections periodically, but I can live with that.

Two weeks ago I tried to log onto my work server and the connection was refused, after some investigation it turns out that Origin had started giving me an IP address in Moscow. My work server, online bank, Sky TV and a number of other internet uses do not like Russian IPs so I called Origin.

2 hours on hold, to be told that they were aware of the problem, they didn't know what had caused it and there was no telling when it would be fixed. Had I tried resetting my router? I did this, no change.

I called again 3 days later (90 minutes on hold) to explain that I still had no usable internet connection, and was told that technical support would help me, so I was transferred (45 more minutes) and was told to run a test to check my IP, I did, and it was in Russia, they noted this and explained same as above.

I called again the following day and logged a complaint. This was after a further hour on hold. No further developments, or offers of help.

I called again 2 days later, as I was having to take each day off work as holiday as I could not work from home. 105 minutes on hold in total to be told the same as above, and when I asked about my complaint I was told that they do not respond to complaints until 3-5 working days had passed. This was the 18th August.

Called again on 20th August, since 5 working days had now passed, and after 45 minutes on hold I was told that I had not made a complaint, but that they would record one now and I could expect a reply after 5-7 working days. I explained the situation to date and he informed me that he had sent an email to the complaints team and they would get back to me the next day. They did not.

2 days later (22nd August) I called again and after a considerable wait asked to be put through to the complaints team. I was told this was not possible since I had only complained 2 days previously. I still have a Russian IP and no one can tell me why, or if any of my data is safe.

I call again on 24th August, still no word from Origin and I am still not allowed to talk to the complaints department. Another hour if my life gone.

25th August, ask for the complaints team after a 25 minute wait (my best yet) operator says sure, no problem, and after a further hour on hold, I am though to the .... customer service department sadly. I am now told that he can transfer me to another team who will transfer me to the complaints department, but that they are busy so I might have to hold (!). I wait 96 more minutes and speak to the pre complaints team. They inform me that they can fix the problem by issuing me a static IP address, free of charge and that would fix the problem. I inform them that the problem fixed itself that morning, but that I cannot believe no-one had suggested this in all the telephone calls I had made previously.

I now want to leave Origin, since they have breached our contract (and carried on charging me, and I have carried on paying) so I explain this, I am told that I cannot, as there would be a £140 disconnection charge. I explain that they have breached the contract already. They see it differently and I ask to speak to a complaints manager.

A complaints manager calls me back at 1805 hours on 25th August (15 days after notifying them of the issue, and 7 hours after it fixed itself) After some discussion he informs me that they have not breached the contract as nowhere in the terms and conditions does it say that an IP address will be issued from the UK at all times (!) He is prepared to only charge me £90 to terminate my contract and go to another company.

This is the only offer of resolution from Origin at any stage of this process. Only charging me £90!

I would avoid this company at all costs, their patchy service is bearable, their Russian IP provision is a joke and they don't know what caused it (but assure me my data is safe somehow) and their customer serivce is at best laughable, once you get through to them.

If you do join them, be prepared to like their hold music (which speeds up and slows down a little just to annoy you further during your long waits.)

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  4 stars
• Reliability
  2 stars

What a shambles this server is they ought to be reported to the newspaper,i cannot give all the reasons I’m having at this point,but be warned,,dont do it stick with what you’ve got or find a different server,

• Satisfaction
  2 stars
• Customer Service
  2 stars
• Speed
  2 stars
• Reliability
  2 stars

I have canceled my contract within 2 days & they taking monthly payment from my account at the end of the month every month it’s crazy I have spoken to them 100 time with no help at all so please ty to avoid this company.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Nightmare of a company from start to finish, they wont send you the broadband kit until after 14 days, then the cooling off period has expired before you begin to attempt to use the hopeless internet

they don’t guarantee ANY speeds via Wifi, so if you want to use iPhones, Firestick etc, they guarantee 1mb download via ethernet... welcome to 1999 speeds people! - all this was after being told at point of sale i would get 4mb as a minimum via Wifi

Customer service is appalling, in the end i paid them in total £150 to terminate the contract after one month!

Utter useless, do not use Origin broadband!!

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  2 stars

I signed up and paid £34 something the whole thing has been a disaster. Customer service is non existent and I have asked for my money back. Wasn’t sent a box, they’d inadvertently cancelled my order then having spent several days trying to get some answers by phone and on line I have achieved nothing. They asking the same questions i have replied but zilch. How can anyone run a company where everyone is so inept. Do not go there. It should be illegal. I feel conned.

• Satisfaction
  1 star
• Customer Service
  1 star

We signed up to the company a few months back. We had no internet for the first month. Then the Internet was so terrible when we did have it. The customer service is non existent. They had no idea how to help. The waiting on the phone to connect to an advisor, every day was an hour. We called 5 times a day some days and that was pathetic and ridiculously unacceptable. The advisors expected us to use screwdrivers and mess around with our connection points that connect to the router. They promised to send out an engineer and never did. It was absolutely disgraceful. They then charged us to try and cancel and still wanted us to pay for the non existent broadband they had supplied. I would give them a 0 rating if I could. Please don’t sign up with them.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

It keeps turning off 10 times a day I keep contacting the company but they don’t do anything and they take money anyone buying internet do NOT buy origin broadband it’s the worst wifi ever

I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

I have spent over another week trying to contact them over 80 hrs on my mobile then they hang up a waste of time and money I have cancelled my direct debits and will not be paying any cancellation fees
I tried broadband speeds download 2.5 mb upload zero have it all on log
I can not understand why this company is still trading because of the sale of goods act not fit for the purpose

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

DONT sign up with these con men you won’t get the service of dial up. Let alone board band. We have had no service all weekend and have been told to go to a website that doesn’t exist.
Please please dint sign up. You’ve been warned.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

My internet has been broken now for 6 months. I'm sick of speaking to customer services and they've done absolutely nothing but take my money for a service that keeps shutting down 6 times a day.

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

Cheap price poor service
Don’t go there
I am disgusted with this company
They have no customer service at all and you spend at least an hour ever time you can as even though you choose technical help it take s20 mins to get through to customer service of which there is none and then another 20 mins to put u thought to technical

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

We waited 2 weeks without Internet for them to install only for them to tell us they couldn't serve our location (despite us checking our postcode initially and Origin saying they could!) So then we were back to square 1.
Despite not providing us with any service Origin still took payment and then after 2 weeks, instead of refunding the money, they helped themselves to another payment!)

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  1 star
• Reliability
  1 star

DO NOT USE THEM. If you sign with them let's hope you do not need to be moved to a woman's safe house in an area they don't cover. They will still charge you a cancellation fee despite you legally not having to. They have also continued to take unauthorised payments leaving me an my son in a tricky situation by having to pay for 2 broadband services. I am currently waiting to take them to court. DO NOT USE THEM

• Satisfaction
  1 star
• Customer Service
  1 star
• Speed
  3 stars
• Reliability
  1 star