924 Customer Reviews over 24 pages
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2021-10-14
- Comments
-
This is a terrible Broadband service provider.I won't recommend origin broadband to my worst enemy. Actually,I signed two years brodband contract with them this year 2021 and within first three months was a nightmare service. There was no service (no internet, no connection) after the first three weeks of stable service then a few days right from the first four weeks and that was the beginning of the nightmare. Then I had to callled them before it was fixed over the phone. Same thing happend after two weeks there wasn't service for another few days and third and fouth time like that, then the fifth one was when I had enough of their terrible service and that one took more than ten days before they could fixed it and to my greatest surprice the service when off again less than two hours. I had to called them as usual and to my surprise the problem was fixed over the phone, and that was it, and after another one to two hours all I could expericed again was no service again then I was totally fed up. Then I had to called them that I've had enough of this rubbish and terrible service and need to end the nightmare contract, then I was told that I'll need to pay the rest of the contract even though there's no service or I'm not satisfied with their service. Then they took me to dept collector for the rest of the 24 months contract which I'm paying after buying another broadband provider. I had to buy BT Broadbrand and for the past five months now i've never experience no service from them. However, from my findings I was told the line origen broadband was using was a rented line and that's the reason their price is so cheap to attract their victims. Please its service is totally nightmare and they don't even care about their terrible service but the money to extort from you. I won't recommend them to save time, money , and lot of hassles.
- Location
-
- Location
- Bradford
- Reviewing
- Origin
- Date
- 2021-09-21
- Comments
-
Avoid avoid avoid!!! Was with them 12 months and had working internet for 2. 3 engineers out all finding faults on the line yet still charged. Avoid avoid avoid!!!!!!
- Location
-
- Location
- Cheltenham
- Reviewing
- Origin
- Date
- 2021-09-16
- Comments
-
AVOID THIS COMPANY - WORST EVER!!!
The service is absolutely rubbish and the support you get is the same except for a customer service guy called Mark who made the effort to keep me updated. I have had internet with them since the end of April 21 an we are now in middle of Sept 21 and I have had 5 engineers who have come out (1 taking 4 hours to get me up and running) as I keep losing the internet.
It is true when they say 'You get what you pay for' Well actually I am not even getting that.. ...paying for a service that I dont even get!!!!
I was with BT before and yes it was nearly double the price, BUT I NEVER had any internet problems in the 4 years I was with them....I had never heard of this two-bit company and I can see why.....
do you see any adverts for them....NO. That shouldve given me alarm bells...but I was too busy excited about the price!
PLEASE DO NOT EVEN THINK OF SIGNING UP TO THESE JOKERS, I am just counting down til I can wave goodbye them.
Looking at all these recent reviews of this company, we all cannot be wrong!
- Location
-
- Location
- Featherstone, Pontefract
- Reviewing
- Origin
- Date
- 2021-09-09
- Comments
-
I had set up direct debits to pay my bill these incompetent people let my bills get into arrears I complained about them not taking my payments . l complained about the threatening messages l received through their fault not mine the so called customer service sent a reply it said look here we can cut people off when we like lve been with them 5 years on and off its disgusting behaviour to speak to customers in this way
- Location
-
- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2021-08-28
- Comments
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Firstly the sales man lied stating it was a guaranteed 70-80 MB and if I didn’t get it a tech person would be out to make sure I’d get that. I was vulnerable and stupid I stated I was fresh from a nasty divorce and didn’t know what I was doing and trusted him. I explained the house had large ground surface and he said no worries this is designed for a business layout so it’s all good. I did not get 70-80 I got - mere 20. I called for advise and was told that no technician would be out and it was suggested I put an empty fish bowl next to the router. I had no wifi upstairs what so ever and lucky if I had one bar and ended up upping my contact on my phone provider for my children to use my hot spot. I called again and I learned how to log into the router to change the channels which made no difference and was advised to buy a tp link. Also to buy ethinet (sorry if I spelled that wrong ) cables all around the house to correct it. Not quite underwing the meaning of what WiFi is…. I had my partner who worked from home during coronavirus curse causing relationship issues as the amount of work he lost due to it crashing so when I received an email saying it would be going up in cost because of how wonderful the service was you can imagine I wasn’t happy. I called and even one member of staff admitted it was crap! I went to contact them on a Saturday 5pm to tell them to shove it and guess what they’re shut. The rest of the world is open but noooo origin broadband is closed till Monday. The first thing I type in that comes with origin that pops up on search engine is complaints. Now how funny. I begrudge paying off the ending early fee to go to BT internet I really do. I strongly advise you do not go with this company people you’ll be tied in to utter tosh and lies. Go with brands you’ve heard of and know. I’ve had no internet and when I do it’s crap. They lie that a mechanic will come out is crap and if they ever have told you this do not believe them. Money wasted and thank god for 3 mobile that’s catered for the house internet. If you’ve read this and still sign up with them good luck.
- Location
-
- Location
- York
- Reviewing
- Origin
- Date
- 2021-08-22
- Comments
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Temperamental and unwatchablely slow of streaming in the evening
- Location
-
- Location
- Co Durham
- Reviewing
- Origin
- Date
- 2021-08-17
- Comments
-
Go else wear for internet 100% ripoff they offer no help if out Gos wrong and still won't money even tho your not getting internet
- Location
-
- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2021-08-10
- Comments
-
Been with Origin a couple of years now - it does what is says on the tin. I just rang with a billing query, phone answered very quickly and sorted. A new router was supplied a few months ago - seems more speed stable now. Seeing all these bad reviews, I must be super lucky?
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2021-08-03
- Comments
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Some of the worst "broadband" out there. The Asus router provided s old +more for ADSL. Speeds are ****, it s v hard to work /study using this . Upgrading router s not straightforward and occurs in extra charge. Not worth £28/month, stay clear unless you want to be fed up a lot ! Exit fees also apply,w Origin insisting that the customer pays all of the remaining contract despite of absolutely ****** speeds +constant issues. You have been warned; this s daylight robbery ! Penalty fee s also charged if router is not returned on time
- Location
-
- Location
- Nottingham
- Reviewing
- Origin
- Date
- 2021-08-02
- Comments
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Would not recommend this service to anyone. The basic package means your wifi will drop out every week, resulting in hours on the phone to tech people who have to reset the line multiple times. Then at the end, no refund will be given when the package you were promised was not delivered.
- Location
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- Location
- Bangor
- Reviewing
- Origin
- Date
- 2021-07-31
- Location
-
- Location
- Barnsley
- Reviewing
- Origin
- Date
- 2021-07-22
- Comments
-
Absolute rubbish and they are daylight robbers trying to take nearly double out of my bank than what the agreed price is Internet is absolute rubbish you can't have smart TV playing and the xbox online it jumps all over the place complete waste of money they won't be getting another penny out of me
- Location
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- Location
- Middlesbrough
- Reviewing
- Origin
- Date
- 2021-07-14
- Comments
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Installation didn’t work and blamed open reach for assigning the wrong land line number, it’s still not working!! I’m left without broadband, do not make the same mistake as me, use a reputable alternative.
- Location
-
- Location
- Bradford
- Reviewing
- Origin
- Date
- 2021-07-08
- Comments
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Expensive & constantly throttling down your speed.
Couldn't even watch YouTube.
Had to reboot router 5/6 times per day. Avoid
- Location
-
- Location
- Leeds
- Reviewing
- Origin
- Date
- 2021-07-04
- Comments
-
Internet cuts out constantly
Customer services unavailable at weekends and evenings
Total waste of money
- Location
-
- Location
- Manchester
- Reviewing
- Origin
- Date
- 2021-06-27
- Comments
-
Absolutely horrific.
Paid upfront with origin BIG MISTAKE wish I had read the reviews first. WiFi never ever works it’s practically none existent. Customer service is absolutely shocking also. Please do not waste your time and money on this company.
- Location
-
- Location
- North East
- Reviewing
- Origin
- Date
- 2021-06-25
- Comments
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Just a shame there wasn't a minus on the star scale, after numerous calls over several weeks keep promising the amazon voucher that you are supposed to get with the tv side of things, holly promised one last time is would definitely be with me by today and that supposedly came from management, guess what after another 2 calls today nothing, absolutely nothing. What makes it worse is that I only agreed to keep the tv package weeks ago as I was promised the voucher weeks ago and now they want over £200 early termination fee for the TV, as you can image my anger over numerous calls and the promises I also cancelled the broadband, trading standards first thing Monday morning, also asked how to apply for a subject access request in regards to the phone recordings each time I have phoned.
- Location
-
- Location
- Bradford
- Reviewing
- Origin
- Date
- 2021-06-24
- Comments
-
Do not touch this company with a barge pull,had 3 months of hell with this company with my average speed of just 2gb,in the end after consultation,I sent them an email telling them I was cancelling the contract due to not getting the service they promised me,cancelled my direct debit with them and didn't hear anything for 3 week,they then took 2 monthly payments out of my bank without my authority, the bank refunded me my money,origin are now trying to get 2 years contract of me at £28 a month,and then to add insult I got a letter saying I owed £1000 before it had gone to a credit agency,do not make the same mistake as me,stay well away from this micky mouse company
- Location
-
- Location
- Stirling
- Reviewing
- Origin
- Date
- 2021-06-21
- Comments
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The worst WiFi I’ve ever used service slow and useless to anyone who’s trying to study/work, gaming, or simply steam tv (so everyone). Customer service is awful at times have tried phoning a few time and taken over 45mins at times to get a real human (expect when I was cancelling) however the staff do seem nice and friendly when you get through, they do have a message board service which is useful to help with the many problems you will face with your WiFi and router if you for do continue with origin. I would recommend to avoid this company and shop elsewhere
- Location
-
- Location
- Falmouth
- Reviewing
- Origin
- Date
- 2021-06-20
- Comments
-
ORIGIN IS THE WORST QUALITY OF BROADBAND I’VE EVER USED. I have never left a review on anything but if this stops just one person from starting an Origin account then it’s worth it. It can’t cope with more than one person using it at a time and since I have switched it has been literally unusable, I know that sounds like a conspiracy but it took me 15 minutes to load this page just to leave a review. Customer service was pleasant every time I rang but the quality of connection is dreadful. It’s cheap for a reason, please do not sign up with Origin!!!!!
- Location
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- Location
- havering
- Reviewing
- Origin
- Date
- 2021-06-17
- Comments
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Been overcharging me for months which was credited to my account, later that same day tried to take money out of my account. So MORE bank charges.. and today they cut me off! So I'm unable to do any coursework for the next 24 hours through their error. Honestly the worst broadband!
- Location
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- Location
- Pontefract
- Reviewing
- Origin
- Date
- 2021-06-14
- Comments
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I was told my broadband was £17.99 suddenly it's gone up to £22.99 im a widowed pensioner.. they have threatened to charge me £365 to £450 if l leave they seem to be desparately hanging on to remaining customers I've found another supplier with fibre broadband for £17.99 money is tight as it is l wouldn't recommend
- Location
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- Location
- Leicester
- Reviewing
- Origin
- Date
- 2021-06-02
- Comments
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Never sent router inspite of repeated requests. Worse customer service ever. Informed I couldn't cancel. Don't bother. Bunch of cowboys
- Location
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- Location
- Chelmsford
- Reviewing
- Origin
- Date
- 2021-05-20
- Comments
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Of all the isp providers i have used this iS by far the worst by a country mile. Look very closely at cancellation on their T&C. The routers are either from a boot sale or from a previous failed provider. I never received not one second of WiFi from go live for 8 days so I cancelled. I received a bill for £413 x 18 months. I lodged a complaint. Whilst with the ombudsman origin sent my details to a debt collection agency. With intimidating and threatening texts. Customer service is totally absent. So Please please avoid this company. Stick to the bigger companies.
- Location
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- Location
- England
- Reviewing
- Origin
- Date
- 2021-05-11
- Comments
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awful wifi. Always get cut out in microsoft teams calls due to internet problems, so over lockdown doing university studying from home has been extremely difficult. Painful download speeds. Customer services have no idea how to help and we can’t stop the contract because i’ve heard of so many people getting charged leaving fees.
awful company that shouldn’t exist. DO NOT GET THIS WIFI
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-05-06
- Comments
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ABSOLUTE DOG***** BROADBAND
and you can't even get through on the phone to talk to them.
Don't get it even if it's free.
- Location
-
- Location
- Londo
- Reviewing
- Origin
- Date
- 2021-05-05
- Comments
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Poor service, customer care absolute unreliable.
I moved home, and I needed to transfer my wi-fi.
I tried to call the company, it took me more than twenty minute to have the chance to talk to someone.
Finally I could talk to Ms Georgia Finnie, who immediately informed me that my area was not covered by super fiber. I had no chance, I had to accept an ADSL connection. I made clear that the only day that work for me was a Monday, and guess what? Ms Finnie booked the appointment with the engineer on a Thursday. I have immediately sent her an email to point that a Thursday was not good for me, and she emailed me back that she would have rebook the appointment. Then nothing, she just didn’t come back to me. On another note she had the grace to giggle for my pronunciation, forcing me to repeat several time every single word. Maybe mine is not a BBC English, yet I normally don’t have problems of communication.
The Origin broadband is quite poor, the customer service is even worse. I would never suggest Origin Broadband to anyone. Unfortunately I will be stuck in this contract for another year and I will have to pay for something that is not really worth the money it costs.
Don’t do my same mistake.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2021-04-24
- Comments
-
I never seen like company like them very poor and unprofessional and internet I hade to pay for a year but never use because was not working at all.
In the end the send me another bill saying is you final bill.
- Location
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- Location
- SOUTHEND-ON-SEA
- Reviewing
- Origin
- Date
- 2021-04-22
- Comments
-
Critical the poorest broadband in the planet
Critical: Quality
Very very very very poor quality and the cheek of them charging me for few months after my contract ended is somthing else.
Wouldn't recommend
The poorest broadband in the planet and they rip you off
- Location
-
- Location
- Broadstairs
- Reviewing
- Origin
- Date
- 2021-04-22
- Comments
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DON'Y JOIN ORIGIN. This company's ethos is one of lies & avoidance, evasion, Misinformation and giving out ******** - They refuse to put anything in Black & white through the post as a legal document which in my opinion should not be allowed as I am not well sighted. - Had I been told the truth & made fully aware of their policies & other matters of importance when I applied In October last year I would never have joined this bunch of Utter Crooks. -- I only transferred to Origin after being told by their "salesman"
SPECIFICALLY WHEN QUESTIONED that I could make calls to ONE Mobile phone in Nigeria and would still get free minutes. - That was LIES as I discovered after after I got a big bill where the Calls cost 50p per minute. On inquiry after eventually getting through their crap phone systems, I was told Nigeria is NOT ON THEIR LIST of countries. I have not been told WHY & They don't all sign off the same hymn sheets & Currently I would now have to pay over £350 to escape before April 30th 2022.
- Location
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- Location
- Burton On Trent
- Reviewing
- Origin
- Date
- 2021-04-17
- Location
-
- Location
- WV3 0DS
- Reviewing
- Origin
- Date
- 2021-04-13
- Comments
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They are thieves, can never get intouch with them on the phone when need for just instalment is needed and yet they take money off your account. Worst customer service ever , worst network ever. Speed = 0, reliability = 0
- Location
-
- Location
- Hastings
- Reviewing
- Origin
- Date
- 2021-04-10
- Location
-
- Location
- Elstree
- Reviewing
- Origin
- Date
- 2021-04-07
- Comments
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Please avoid this cowboy outfit at all costs, ive read through some of the reviews here, it looks like we've all experienced awful service, ive reported them to the ombudsman
Awful awful company dont go near them
- Location
-
- Location
- MAIDSTONE
- Reviewing
- Origin
- Date
- 2021-04-01
- Comments
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People, please read all the reviews on these Cowboys who operate from Yorkshire. Absolutely CRAP outfit supplying a crap service and taking your money. Read up and do your homework as to why they get so many people making complaints about everything from substandard equipment that is about 4/5 years out of date, their billing and prices are made up over the phone and the best is the customer care services? Which is really none existence and the other Cowboys attached to the outfit are the debt collection agency. So be warned and take the advice of the worst reviews and work backwards you will see for yourself what a CRAP scamming outfit they are.
- Location
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- Location
- Cornwall
- Reviewing
- Origin
- Date
- 2021-04-01
- Comments
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Broadband could not supply broadband for my grandparents and 3 months after paying for installation and agreeing to contract Origin still hadn’t organised installation at my grandparents house. I finally got hold of them (as noted as a person who can discuss account on my grandparents behalf) via online chat and discussed termination of the contract. They finally agreed via online chat and I sent them the router back as requested. Last week my grandparents received a letter from a bailiff demanding a payment t of over £400 for a full contract amount plus legal fees. They are bullies, can’t supply the service they promise, and have the worst customer service I have ever experienced. They have caused my elderly grandparents a huge amount of stress and anxiety and should be avoided at all costs. Disgraceful.
- Location
-
- Location
- Bristol
- Reviewing
- Origin
- Date
- 2021-03-27
- Comments
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I wish I could give zero stars! Please avoid at all cost! Company is run by kids who have no clue. The company feels unregulated and if you want no internet for months on end, go elsewhere! My biggest regret is not reading the reviews from the start!
- Location
-
- Location
- Desborough,
- Reviewing
- Origin
- Date
- 2021-03-18
- Comments
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I was recommended this company by MSE as a cheaper alternative to EE but it turned out to be 3 times more expensive!Why?
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2021-03-16
- Comments
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We signed up on an 18 month contract, it was a cheap and cheerful package and sign up was efficient and friendly.
We initially got reasonable speeds of around 55Mb (76Mb was forecast upon sign up).
Unfortunately things changed fast. During the pandemic, Origin were impossible to get hold of on both the phone and chat. The emails received are 'no-reply' addresses.
Now, the contract is up in 30 days and I've no intention on staying with an uncontactable company.
- Location
-
- Location
- Chelmsford
- Reviewing
- Origin
- Date
- 2021-03-12
- Comments
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This has to be the worst internet provider. the companys payment services are down and i've contacted online, over the phone and via the 'online portal' to try and make my payments, they haven't been accepted due to a fault on their behalf. I then spoke to an advisor and they assured me my connection wouldn't be ceased due to the mistake on their behalf. Later on during the week my internet suddenly stopped working, this was at 8PM so no one could be contacted at this time (very convenient), i have then spoken to 4 different people since and each one of them have told me different things regarding my account. I then got told I would receive a phone call from a member of the management team and haven't heard anything since. They have 0 customer service, their internet connection is average and considering a lot of people are working from home during a global pandemic, the sympathy from a company like this has been pathetic. I would never recommend this company to anyone, not even my worst enemy. absolutely disgusted.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.