Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    2.7 stars
  • Customer Service
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.5 stars

Based on 189 customer ratings since 2019-03-29 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

742 Customer Reviews for Origin

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Reviewer Location Reviewing Date Ratings
Agreed to switch to them and keep the same number, now into two weeks since I changed and they still haven’t transferred the number. Tried email/telephone/live chat, none of which has evoked a response. Have spent literally hours and hours trying to communicate with them without success.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Horsley Origin  
Bloody disgraceful. Have deducted £75.80 from my account, although I cancelled last November having paid up-to-date. I even called the bank and cancelled the direct debit to be sure. The bank told me theyve been trying to take payments since 5th March and was only authorised today (pay day). Called origin to be told that they took payment from the card saved on their system and theres no notes saying I called and cancelled LAST YEAR. How rude!! now got to wait 5-7 days before the bank can raise a dispute, how do I explain this to a two year old who now has to go without?!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
newport Origin  
Such a scammers. Never use them. They didn't provide any service. They don't pick up the phone and after I cancelled my direct debit they using my card details to make payments. I have makd a record with fraud crime police and my bank I advice everyone to do the same.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
Broadband doesn,t work.The worst company ever.Not happy with the service.Its my biggest regret. Really disappointed.Never again!it is really slow and bad internet.
Please
AVOID AVOID AVOID!!
Edmonton Origin  
Literlly the worst company! 3 times they took money out my bank for other people's Bill's. Leaving me short this last time I found out I've iver paid them by more than 200! The broadband is **** aswell! Left me with no money to pay rent or for my kids birthday! Told me there was nothing they could do! GO ELSE WHERE!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aberdeen Origin  
It’s hard to get through to speak with customer services and when you do, it’s hit and miss. A few customer service advisories are good. But some just don’t care about what you say. I called them to cancel an upgrade and enquire about the payment of a period that I had moved home and was not connected yet. The advisor said she would get in touch about it in 24 hours. She never did and they still took money for the over two weeks that I wasn’t connected and didn’t cancel the upgrade so I was on a contract that I didn’t want. Then to get through to discuss it I was on the phone for over an hour and no joy. Disgusting service. I’m going to cancel my contract and report them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Shrewsbury Origin  
Broadband doesn’t work and no one answers the phone!
Leeds Origin  
liars and never sort anything, phone and yu sit for 9over 30 mins before anyone answers, speed 2/3 what it should be not reliable cuts out often and they dont give any reason just waste your day sitting on phone, web chat even worse says Currently replying in under 25 minutes, ha wat a joke 1 hr and 10 minutes later they replied and then asked for answers i did not kwow. AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Keighley Origin  
Had my Internet put in on Wednesday and so far it's beem great we have had a few issues of disconnecting but nothing major its off for no longer than a minute and we have ipad/switch/phone/alexa/tv connected and 3 out of 5 still work perfectly when using Internet at the same time
  • Satisfaction
    5 stars
  • Speed
    3 stars
  • Reliability
    3 stars
Bo'ness (Scotland) Origin  
I have signed up with this company for fast fibre broadband but was then told they can only fit slow copper line in my area I was not happy about this so trying to get though to them but no awnser no body has came to instal a line and 3. Weeks later there takeing money out my bank with out my permission how can they do that wen I don’t even have any connections
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Origin  
A load of crap worst company and customer service ever and only been with them a month,false advertisement and took money out they wernt supposed to,would advise anyone not to go with this company!EVER
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Origin  
Only signed up with you on Friday 29th March, it was agreed that I would start on 6 April only. I did not agree to change my phone line to you before that date. You have contacted plusnet to take over phone line on 11 March which I have cancelled. I agreed and want to change to you on 6th April only. Not happy with service so far.
  • Satisfaction
    1 star
GAMLINGAY Origin  
con people rip you off give ya a £20 routor charge u 146mins on calls and no help and cow boy company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke Origin  
Was quite happy when I signed up the advisor I spoke to was quite helpful...
Untill I had an unexpected payment that was taken out which left me in overdraft.
When I called to speak to an advisor about this problem,she told me I couldn't get the payment back as it was second half of the 'set up fee' wasn't told that there was a set up fee else I woudlnt of signed up and was also told that it's because they don't do credit checks.
Again on terms and conditions it states they do credit checks and that they're aren't any hidden charges.
Now awaiting to speak to a manager because nobody was available.
They was also going to listen to the initial signing up call to see what was said.
Annoyed is a bit of an understatement right now.!.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Birmingham Origin  
Biggest regret is signing up with these. The staff can't answer questions because they don't have a clue!! They want payment upfront and then don't even bother to set it all up... u have to chase them to get anything started. Feel I'd be within my rights to end the contract earlier than agreed....I haven't even had any services. Beware
Liverpool 7 Origin  
Company is poorly run, even when you do finally get through to customer service, they can't answer your questions, no clue...think its their first day. Insist on first months payment upfront, then need chasing to get the broadband actually up and running. You get a date of installation within 4 days...2 weeks and still waiting for any contact from them. They have 1 week and I will be cancelling my contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool 7 Origin  
this is the worst customer service i have ever had from a company, after 8 calls that wear never answered just background music, & after spending 1 1/2 hours on a web chat i cancelled the contract on the chat line what a load of rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LEEDS Origin  
I was very pleased with the customers service and everything was explained very clear . They were very pleasant. Can't comment on any of the broadband as I am not set up yet.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
Clydebank Origin  
Really disappointed with this service. Signed up after reading mixed views, but mainly for the cheap price. We placed the original order a month ago and we still don't have wifi up and running. The initial delivery is slow, the call answer time is slow, the help chat is slow; basically impossible to sort out. Incredibly frustrating.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Stoke Newington, London Origin  
Easy set up, no hassle no fuss, no upfront fees, excellent broadband. Excellent customer service from Valerie, who clearly loves what she does snd is extremely knowledgeable about the service you. provide. A great experience since switching to origin, not only for better broadband but for the customer service experience. Thanks Valerie, your customer service skills are excellent, which makes origin broadband a great service provider
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Renton Origin  
Our service has been disconnected without any warning or notice given. Apparently some issue with our direct debit. Had we known, or advised of this at any point we would've resolved it instantly. But no - they simply disconnected our service. Now, in order to reconnect it they say it'll be 10-14 working days, plus starting a new contract (so locking us in again for 12 months again).
We've had many issues with the internet, it goes down for hours at a time, really unreliable. Calling in mean extremely long waiting times. But we put up with it thinking all providers are pretty much the same. But now this - simply disconnecting us without notice. It's a breach of their own T&C. I could fight them on this but to what end? They've already disconnected us, we'll be without internet for 2 weeks now. Customer service dealing with this has been appalling, lousy attitude, incompetent representatives. Like Little Britain's 'computer says no..' type.
Will be looking for a different provider.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
Signed up to these, wish I haden't, they sent modem and I can't get it to work, I am elderly, disabled and terminally Ill, I explained I couldn't set it up and required someone to call. They wouldn't, told them my health issues and why it is impossible for me to carry out the checks they wanted me to do. So I threatened to cancel, but although it says you have 14 days to cancel you don't as that 14 days starts the day you sign up and they don't send the thing out for 14 days, so your 14 day cancellation period is over before its delivered, dreadfull company, don't go near them, it may be cheap but it doesn't work and they don't want send an engineer out. It's disgusting treating elderly disabled this way they should be ashamed of themselves, not to mention terminally Ill people, we have enough to worry about with our illness without that. It's made me really Ill, I hope they have a terminal illness see how they feel.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Reliability
    1 star
Wolverhampton Origin  
We started out with sky turned to origin as promised fast reliable broadband waited 3 weeks for the line to go live it is but it's slow unreliable disappears cant play ps4 wanted to take it into cash converters not even a constant stream to watch iptv not been 30 days yet signed up with bt least you get what your paying for and they send out an engineer to sort out problems online not happy at all steer clear if you actually use broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Ipswich Origin  
Absolutely diabolical - Thankfully I'm 14 months into my 18 month contract so I don't have that long until I can leave this dismal company.

I signed up for £20/month 37mb/s fiber deal and I often have speeds of less than 4mb/s (currently 1.30mb/s download). I live in Sheffield about 2 miles from the centre so its not as if I'm in a rural location.

I have complained often at the start of my contract and jumped through all the hoops only to have a continued poor & interupted service.

The call centre folk are polite enough but they can only do very little to help until they have ticked every box on their question sheet and then maybe, just maybe your call will get raised with 3rd line support. You will then have to spend another hour on the phone trying to diagnose the fault and this can only be done during the day because any evening support has no clue whats going on.

Fair play to anyone who manages to get what they're paying for as on paper it sounds ridiculously cheap. It's just my reality is very far from the figures promised.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Origin  
I have switched to Origin (never heard of them before) on the 7th of Nov from a well known provider. Great customer service, home broadband speed better than ever and better than the speed they guaranteed. Also a much better price. No interruptions at all either. So far I am very happy
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Corby Origin  
I was promised 11mbps for £17.99 a month which was ok for a single guy thats two months now highest its been is 6mbps today was 4.28mbps. I feel duped and silly but what can i do its depressing as they said its within their estimates so can't raise slow connection issues. Avoid You will be lied to lots of drops in service too.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Origin  
Been a customer for 3 years live in poor reception area but fibre is brilliant customer service excellent price of package competitive would recommend
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Shrewsbury Origin  
I have never had any problems with Origin Broadband, customer service is Excellent and staff are always on hand to help out if needed, I have been with Origin Broadband for over a year now and no problems what so ever. Keep up the good work. Merry Christmas and a Happy new year to all.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ipswich Origin  
4 years and still wouldn't consider leaving Origin. We did buy a new router but my tech geek partner would probably do that with any company and this one is so cheap each month so it wasn't a problem. No one's house I visit has such a stable line as mine and no one has as much connected to their internet!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland Origin  
I've read all the bad reviews but thought I should chine in to say we've been with them for a month now and everything is absolutely fine.

Switched from Plus.net paying £38.99 a month but now getting the EXACT same service from Origin for only £26.99.

No complaints, really happy with everything really.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Aberdeen Origin  
Ok... So I left virgin due to high prices and foreign call centres. I thought ill compare and see what comes up. Origin hit top of the list. They stated I could take my number with me from virgin and that they would guarantee me a min 30mbps in speeds. Lies lies lies.lessthan 10mbps they didn't bother chasing my number. And these recon they supply the NHS, don't listen to it.after 2months of hell I'm getting a refund and free out of my contract. Call recording saved me. Staff are good company is worse than old talk talk. STAY AWAY!!!!!
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
South wales Origin  
There's nothing I can say that hasn't already been said in previous reviews, avoid this company at all costs! I was a customer for several years and they seemed to get worse every year. Slow speeds, regular dropouts and poor customer service.

Customer service is no longer 24/7 and waits of between 45 and 60 minutes on the phone are normal. They seem to have no way to escalate technical problems, and just fob you off, asking you to reset your router etc. I ended up paying over £100 in early termination fees to get away from them. When I left, the day my connection switched to BT my speeds jumped from 0.5Mbps to 37Mbps, so the issue with my speeds was obviously to do with their poor network.

After I left they also removed my negative review from Trustpilot stating that I wasn't a genuine customer. So take star ratings on other review websites with a big pinch of salt!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sheffield Origin  
Never again! It is really slow and bad internet. This is awfully supplier! I write a review on trustworthy and origin lied that I am not costumer at the same time they wan to take money from 12 monts and don't want to cancel the contract! They lied to me for the speed and I have never received the promised speed! Never again!!! Shame on you to lie the costumers!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gravesend Origin  
AVOID AVOID AVOID!!
AVOID AVOID AVOID!!! ABSOLUTE LAIRS!!! THE WORST INTERNET ON THE MARKET!!! I have made a big mistake that I didn't read comments and feedback before I go with origin....it is absolutely slow and it took me 60 seconds to open my gmail and wasn't able to open youtube! When I tether from my phone to my laptop is 6-10 times faster!!! I'm reading the contract now to cancel this and it says you can cancel one day before you go life.. where is the point??? you don't even see the product and how it works! THEY PROMISED 18MBS AND I AM HAVING 10MBS OR MUCH LESS.... I HAVE CALLED THEM AND THEY SAID UP TO 14 MBS, BUT IT NEVER WENT UP MORE THAN 10MBS !!!! DON'T DO MY MISTAKE AND READ THE COMMENTS PLEASE!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Origin  
I cannot wait to break the contract with Origin Broadband. Even after my complaints and their failures to make right with me they tried to censor my review on Trustpilot! DO NOT join Origin Broadband. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
I'd give this joke of a company 0 if I could! September I joined and it was the biggest mistake ever!! They stole carers allowance on the 18th of nov, promised to return it on the 19th, didn't happen, I called 7 days later and again promised to refund with immediate payment, didn't happen, called again and was told it had been done on the 26th and would be with me in 3 days! Called to check today and have been told it was done yesterday (27/11/19) and its gonna take 3/5 days!! When the managers are the biggest liars the customers have no hope!! I will be leaving and they can take me to court for the £404:85 they want for early cancellation!! Absolute jokers
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire Origin  
Most recent issue of any my line was reconnected as a cross line.we eere without setvice for 3 days and yet we now receive a bill for calls we simply could not make as the line was dead. They refuse to act. Keep away from these morons. They will be bankrupt within months
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  
I’ve been with Origin for 3 years now. I love the fact their call centre is in Doncaster and is manned by really nice people. What really lets the service down though is that to resolve issues, you need to hardwire link to the router. We’re all Apple at home and my work laptop can’t be hardwire linked. I’m not hugely IT literate so unless one of my teenagers is home, I’m stranded.

I really hope Origin get their act together because I will always support UK based and manned companies.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    4 stars
Tidworth Origin  
2 weeks after having it installed my Virgin internet is on its last day and I still haven't had a single successful internet connection with origin.

There customer service department close at 6 on weekdays so you can not get assistance after work. If you phone during work they will tell you that you need to be at the internet connection for them to assist. The package comes with instructions for the default modem but having been sold an upgrade - the instructions do not work for the ASUS AC55u. I also can not speak to anyone on live chat. The automated message says there will be delays because of flooding however they haven't contacted me back a singe time or even given me any evidence anyone is even in the office. So alas another hour will be spent waiting to speak to customer services without ever actually being able to access the internet. AVOID.

The engineer set up the phone line but as he said the modem was "plug and play" didn't set it up even on request. Genuinely bottom tier
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Origin  
Please don't go with people after two days can't get broadband bad service at customer service and then leave you on the phone for twenty five minutes really bad broadband service
Remember you only get what you pay for
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Origin  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.

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