italk Broadband Buyers Guide

Truly unlimited broadband packages with long two year guaranteed low price fixed terms

  • Two years fixed price guarantee on all packages
  • UK-based customer care
  • Truly unlimited broadband
  • Range of call packages

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italk Unlimited Broadband
£19.99 per month
24 month contract

£9.95 upfront cost

  • Truly unlimited usage
  • 12Mb average download speed
  • 1Mb average upload speed
  • 2 years fixed price
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract

Buy now

italk Unlimited Fibre
£30.49 per month
24 month contract

£9.95 upfront cost

  • First month free!
  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • 2 years fixed price
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract
 

Buy now

italk Unlimited Superfast Fibre
£35.49 per month
24 month contract

£9.95 upfront cost

  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • 2 years fixed price
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract

Buy now

Reasons to choose italk Broadband

  • UK-based customer care - get support from a UK-based customer care team, including the option to request a free callback
  • Truly unlimited broadband as standard - all packages come with truly unlimited usage that won't be artificially slowed
  • Fibre packages available - average speeds of 35Mb and 53Mb available in enabled areas
  • Phone service included - choose between a range of inclusive call packages including a low priced international calling option
  • Long fixed terms - your price is guaranteed for two years, one of the longest fixed price guarantees on the market
  • Free setup, equipment and activation - your only upfront cost is postage for your free router

Possible downsides

  • No 24 hour support - customer care only available during office hours, 9am to 7pm on weekdays, 9am to 5:30pm on Saturday, closed Sundays
  • No freephone support - customer care calls are charged at local rate, although email or booked callbacks are also available
  • N-rated routers - the free router uses the 802.11n wireless standard, rather than the newer 802.11ac standard, so may slow down with distance
  • No out of network area ADSL
  • No standalone broadband - line rental has to be taken from italk
  • Not the cheapest - other providers may offer lower promotional prices, albeit with shorter fixed terms
  • No frills service - the service comes with few extras, and there's no option to add a TV bundle

Features at a glance

  • Average 10Mb standard broadband, 35Mb and 53Mb Fibre download speeds

  • 24 month guaranteed low price fixed terms

  • Truly unlimited usage on all packages

  • Only pay postage up front, unless you need a new line installed

  • UK-based customer support open 9am to 7pm on weekdays, 9am to 5:30pm on Saturday, closed Sundays

  • Free N-rated router with all packages

  • Add evening & Weekend Calls for £2 per month, Anytime Calls for £7 per month and International Calls for £1.50 per month

  • italk Broadband have published a Traffic Management Policy

2.1 stars
  satisfaction rating based on 100 customer ratings since 2019-03-18. See more italk customer ratings and reviews.

Details last checked on 2021-07-12

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Customer Ratings Summary

  • Satisfaction
    2.1 stars
  • Customer Service
    2.3 stars
  • Speed
    2 stars
  • Reliability
    1.9 stars

Based on 100 customer ratings since 2019-03-18

Show all time ratings

Add your own review of italk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Absolute joke of a company. I had a package for 24.99 a month for in,limited Internet and anytime call. Just had my first bill in for £33. Turns out mobile numbers are not included in anytime calls.had nothing but hassle from them. Started off with lies and didnt get any better. Do not go with italk.
Inverness italk  
Would not go near them they took money out my account and again 3 days later an suspended my subscription they wanted more money and sent out a service engineer after me saying I didnt want this then sent me a bill for the engineer who was ALLEGEDLY sent out but never was they tryed this on a few occasions lying that there is an engineer out then billing you for nothing and regularly going into my account every few days taking out £20 here £40 there then a bill of over £200 I immediately cancelled my subscription I am still waiting on them giving me the money they had stole but instead they are trying to charge me £200+ to re connect when i dont want to re connect with them do your self a favour avoid at all costs the signal is rubbish keeps breaking up then they just dismiss what you are saying and continue with yes yes ok yea ok ok but ok al set you up an account to pay back the £200 you dont owe then we will start your subscription again that you dont want avoid avoid avoid !!!!!!
  • Speed
    1 star
  • Reliability
    2 stars
Glasgow italk  
Appaulng company do not recommend at all they said there was a fault on line sent out an engineer which I didnt request then hit me with a large bill and suspended my service so I called them got nothing but ignorant staff so I cancelled my policy and would never go back told them I will not be paying for the engineer either as I never requested this action crap service crap product crap staff there all about money and not customer satisfaction dont go near them cheaper with plus net or talk talk or now tv etc
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Blantyre italk  
Omg this company are theifing pirates! Fire bun the wicked!How are these banduts still tryna take money from my account when i cancelled my services with them in march 2021.Messages ontip of messages telling me they gonna take payment from a card that was lost last year i paid my last bill over the phone.And yet they managed to store it and set up a direct debit with out my knowledge.I have called them on numerous occasions.But they still manage to robb my bank account called my bank and they saud i need to seek professional help as this is brdaking the law.If i did that i would be behind bars.But know this italk will not get away with it they made my life a misery as they kept on taking money out of my account and sometimes it was my last and my child benefit.The thifeing lying crooked bandits.Jah nah sleep!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham italk  
Didn't even want to put 1 star avoid this company at all costs. My bill was paid off my card by myself (direct debit failed so got put on payment plan paid off my card each month) without any knowledge they set up another direct debit and still taking payments off me on the phone, when I realised on bank statement and called them no apology no refund just an account in credit and they still proceed to take money monthly. Cancelled direct debit with my bank and they just set up another within days I have had to cancel my card to stop them taking more payments. Definitely switching
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Runcorn italk  
Absolute rubbish company internet never worked always had problems, and they kept taking payments off my card without permission
Wilts italk  
My debit increased from £30 to £40 for no reason. I sent company 5 emails asking why it increased and every email was ignored. Cancelled the debit and they then added a further £10 to my bill. Still haven’t replied to me. Do yourself a favour and AVOID this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow italk  
italk is without a doubt the worst broadband company I have ever used, I was with them for 3 years and now i'm back to my previous provider, so I know.
Avoid them at all costs! The internet was always slow but up until Covid19 in 2020 I was rarely home so didn't mind - but I always made sure to report the faults, which were always meet with silly excuses such are poor weather (i'm talking rain in London). October- November 2020 was the worst, working from home was extremely difficult with their lines dropping every few minutes, sometimes for hours. December I didn't have any internet at all! I had to pay for a mobile hotspot upgrade and lost many days of work because of it. When I spoke to them about this they said they would refund for lost internet, my phone data, but they lied. The engineer they finally sent out for an inspection (first and only in 3 years of complaints) said there was nothing for him to fix and that the modem was faulty. Note, he had never heard of italk, lol. I called back and said I was done with not having any internet and would be cancelling as it didn't make sense to pay that month, let alone another month for no internet. They wanted to charge me for a new modem to be sent out and said they wouldn't be able to resolve the issue or pay me any compensation if I moved on. I must have been on the phone for a good hour asking to cancel, with the guy just asking me to pay for the new modem, he hung up on me and I cancelled the direct debit. Finally managed to cancel on the phone today (April 2021!), and not a penny compensation wise. Ridiculous.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London italk  
Hi
All I can say about Italk. The worse broadband company i have ever used stay away
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    4 stars
  • Reliability
    2 stars
Gosport italk  
Wired fibre good speed, wireless always dropping. Still no solution after a year!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
SANDOWN italk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

italk Broadband Buyers Guide - Is italk right for you?

Can I get italk Broadband?

italk Broadband use the Openreach network to deliver fibre access to their customers. This makes the service available to well over 90% of UK homes, with only the most remote areas not covered.

For standard broadband, italk primarily use Vodafone's network. Coverage for this is a lot patchier. It's available to around 60% of the country, over 16 million homes, mostly in major cities and towns. If you aren't located within the coverage area, you won't be able to get their service.

Use our postcode checker to find out which of italk's broadband services are available where you live.

What packages are available?

italk offer three broadband packages. One is a standard broadband service, and the other two are for faster, fibre deals.

These are the three italk broadband deals:

  • Unlimited Broadband - unlimited standard broadband, with speeds averaging 10mb
  • Unlimited Fibre - the entry level fibre deal, offering average download speeds of 35mb and impressive 9mb upload speeds, completely unlimited
  • Unlimited Superfast Fibre - italk's fastest package, with 53mb average download speeds and 18mb upload speeds, completely unlimited

All of these packages come on a 24 month fixed price deal. While this is a long term commitment, the promise of no mid-contract price rises does give you the security of knowing exactly what you'll be paying for the next two years. There's also no activation fee.

You can add a call package to your broadband deal if you need one. Your options are for unlimited Anytime Calls, unlimited Evening & Weekend Calls, or cheap International Calls priced at 3p per minute for 21 countries. If you don't need a calls bundle you'll only pay for the calls you make.

Remember, though, that these are only the average speeds achieved across all of italk's users - it isn't a guarantee of what speed you'll get. For every customer that achieves 10mb or faster, there will be a similar number that get something slower. italk does give you a speed estimate before you sign up, so you know what you performance level you can expect.

Which package should I choose?

The package that's right for you depends on your needs, and how many people there are in your household.

For many households, fibre broadband is a must. This will enable you to stream TV over Netflix or BBC iPlayer, or download on demand movies from Sky, for example. It'll also allow several people to watch, browse, game, and work at the same time without interruption.

The mid-range Unlimited Fibre package offers good average download and upload speeds, so should be fine for most households. It will allow several family members to all be online at the same time without your speeds slowing down.

For the most demanding users, the Unlimited Superfast FIbre package is a better bet. This will guarantee uninterrupted performance for large families, or if you want to stream video in 4K. You might also want the faster service if you work from home and are reliant on your broadband speed and connection.

The Unlimited Broadband package is for smaller households with lower internet needs. It'll allow TV streaming for one person, plus general use like web and social media.

Other than that, you need to decide whether to add a call plan to your deal. This is entirely optional. If you don't add one you'll simply pay for each call you make from your landline phone. But if you make a lot of calls - especially international calls - then it may be worthwhile adding a plan for a little extra each month.

Points to consider before you choose

  • How many people in your house will be using the internet at the same time?
  • Are you willing (and able) to commit to a two year deal?
  • Are you in an italk coverage area?
  • Do you want extras, like premium TV channels?
  • Do you make lots of landline calls and would benefit from an inclusive calls package?

Compare the italk Broadband deals in more detail.

What do I get when I sign up?

It's important to know what else you get when you sign up. This lets you budget for any extras you may need to add yourself.

italk is a simple, no-nonsense service, so you don't get much in the way of extras. The essentials are covered, though:

  • Free router - You can get connected straight away with a free wireless router worth £99.
  • Customer support - Solve any problems quickly through italk's free customer support service. It's available 9am to 7pm on weekdays, and 9am to 5:30pm on Saturday. You can also send an email and request a callback.
  • Pay as you go calls - Line rental is included, and call bundles are entirely optional. Under the basic service you only need to pay for the calls you make.

What are the benefits of italk Broadband?

Here are the main reasons why you should consider signing up to italk Broadband.

  • No price rises - All packages come with a fixed price guarantee. The price when you sign up is the price you'll pay for the entire length of your two year contract.
  • No setup fees or hidden costs - The only upfront payment is to cover the postage of your free router.
  • UK based customer service - Customer service is based in the UK and is available over the phone from Monday to Saturday, or via email. You can even request a callback so the company will contact you at a more convenient time.
  • Free router - You'll receive a free router worth £99 when you sign up.
  • Truly unlimited service - italk's three broadband packages are fully unlimited. You won't need to ration your usage, and you won't be artifically slowed down during peak hours (although speeds do still naturally vary depending on the time of day and how busy the network is).
  • Fast uploads - The fibre packages both offer impressive average upload speeds.

What are the drawbacks to italk Broadband?

Like the sound of italk? Here are some downsides to the service you need to know about before you sign up.

  • Long contracts - The contract length is two years on all of the broadband packages. There are no short term contracts available, so it may not be ideal for students or anyone in a short term let. If you prefer something shorter you should take a look at some of the other providers available in your region.
  • Limited support hours - Customer service hours are limited to 9am to 7pm on weekdays, and 9am to 5:30pm on Saturday. It's not available at all on Sunday.
  • Few extras - This no frills services comes with no real extras beyond the wireless router. 
  • No TV options - Want to watch some premium TV channels? You'll need to get them separately from a different provider.
  • Basic router - The router is an older 802.11n model. While this should be okay if you're reasonably close, you might find that your internet speeds slow down the further you get away from where the router is positioned.
  • Not many reviews - You can get reassurance from other people's experiences of a provider. At the moment, italk has very few customer reviews you to check. Given the legnth of the contract required, this is something you may wish to factor in to you decision.
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