italk Broadband Buyers Guide

Truly unlimited broadband packages with long two year guaranteed low price fixed terms

  • Two years fixed price guarantee on all packages
  • UK-based customer care
  • Truly unlimited broadband
  • Range of call packages

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italk Simply Broadband
£21.99 per month
24 month contract

£9.95 upfront cost

  • £70 Amazon gift card
  • Truly unlimited usage
  • 12Mb average download speed
  • 1Mb average upload speed
  • 2 years fixed price
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract

Buy now

italk Fast Fibre
£30.49 per month
24 month contract

£9.95 upfront cost

  • First month free!
  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • 2 years fixed price
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract
 

Buy now

italk Superfast Fibre
£35.49 per month
24 month contract

£9.95 upfront cost

  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • 2 years fixed price
  • Only pay for the calls you use
  • No activation fee
  • 24 month contract

Buy now

Details last checked on 2022-04-29

Reasons to choose italk Broadband

  • UK-based customer care - get support from a UK-based customer care team, including the option to request a free callback
  • Truly unlimited broadband as standard - all packages come with truly unlimited usage that won't be artificially slowed
  • Fibre packages available - average speeds of 35Mb and 53Mb available in enabled areas
  • Phone service included - choose between a range of inclusive call packages including a low priced international calling option
  • Long fixed terms - your price is guaranteed for two years, one of the longest fixed price guarantees on the market
  • Free setup, equipment and activation - your only upfront cost is postage for your free router

Possible downsides

  • No 24 hour support - customer care only available during office hours, 9am to 7pm on weekdays, 9am to 5:30pm on Saturday, closed Sundays
  • No freephone support - customer care calls are charged at local rate, although email or booked callbacks are also available
  • N-rated routers - the free router uses the 802.11n wireless standard, rather than the newer 802.11ac standard, so may slow down with distance
  • No out of network area ADSL
  • No standalone broadband - line rental has to be taken from italk
  • Not the cheapest - other providers may offer lower promotional prices, albeit with shorter fixed terms
  • No frills service - the service comes with few extras, and there's no option to add a TV bundle

Features at a glance

  • Average 10Mb standard broadband, 35Mb and 53Mb Fibre download speeds

  • 24 month guaranteed low price fixed terms

  • Truly unlimited usage on all packages

  • Only pay postage up front, unless you need a new line installed

  • UK-based customer support open 9am to 7pm on weekdays, 9am to 5:30pm on Saturday, closed Sundays

  • Free N-rated router with all packages

  • Add evening & Weekend Calls for £2 per month, Anytime Calls for £7 per month and International Calls for £1.50 per month

  • italk Broadband have published a Traffic Management Policy

1.9 stars
  satisfaction rating based on 100 customer ratings since 2020-01-21. See more italk customer ratings and reviews.

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for italk.

Customer Ratings Summary

  • Satisfaction
    1.9 stars
  • Customer Service
    2 stars
  • Speed
    1.7 stars
  • Reliability
    1.8 stars

Based on 100 customer ratings since 2020-01-21

Show all time ratings

Add your own review of italk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Absolute shambles of a company. Paid our bill 2 weeks ago and the tried to take another 30 the next day then they took 30 lastnight. Utter scumbags. Getting on to the fraud team and the police plus want reimbursing plus interest
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Teesside italk  
They are **** n don't help people with disabilities people
italk  
Worst provider in the UK. Lost connection more than I ever had it. Cancelled the contract and the Direct Debit, as I was getting no service at all. Then they committed FRAUD. I have never given this company my Debit Card details at all. Yet they have obtained them from somewhere and taken a subscription for £19.99 from my Debit Card. I have informed the Bank and am taking whatever action is needed. These people a have never seen my Debit Card but they have used the details to fraudulently obtain money, and we don't know how much more they will attempt to take. Will give you more details after hearing from my bank and the Police.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
North of Scotland italk  
Quite honestly, I am truly baffled as to why this company is still in business. We have had nothing but trouble since the day we signed up to them. Far too many issues to list. I am absolutely disgusted with them and judging by the amount of negative reviews it is obvious I am not alone in my opinion. Now to put oil on the flames, we are stuck with them, I would love more than anything to be able to walk away from this tin pot, unprifessional, lying, dishonourable charlatans and sign up to another service. They must be laughing all the way to the bank knowing they are receiving an extortionate amount of hard earned money each month from people who placed their trust in them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oswestry italk  
If italk could be measured on their skill for gaslighting, italk would score top marks. Unfortunately italk fails on professionalism, account management, integrity, good customer service and complaint resolution in a timely manner. The important requirements of a service provider.

Stick to the big players in broadband as this shabby outfit isn’t worth all the stress to have a sub par broadband connection and deal with drones on the phone who sound bored out of their tiny minds. For your health and wellbeing, steer well clear!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
None of your business italk  
We phoned Italk today was very rude to my partner on the phone try charging us extra we haven’t even had the broadband a month or nothing and it’s a con
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scarborough italk  
Worst mistake cuming to this company as the broadband is rubbish kept dipping in and out couldn't play on my playstation or YouTube. Kept ringing up to sort it had 3 different engineers out they said its sort the problem but it did not work each time when phone up the customer service operator had a voice changer and sounded like a robot he was rude and disgusting they he spoke also Kept passing me yo 6 different operator but none knew what they were doing or talking about.They would not let us leave. I have learning disability and autism this made me feel really frustrated and angry had yo pass to my support work which in the end gad to shout at them as they font listern to whst ur saying plus we just hung had enough kniw I get no stops calls and emails from asking me to stay with them no thank you I would not advise anyone to go with this crap company.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crewe italk  
If I could give this company a fraud star I would.
Absolute disgrace of a company. Not legitimate not trustworthy.
Been with italk since November. 9.95 a month for WiFi. They cut my internet service off 4 weeks ago and when I called they said I was up to date with payments and the problem was internat and I had to remove the back off my internet router and call them back. No legitimate company requires customers to mess with their electronic routers. So that was red flag number one. They then told me in order to see the problem they would have to send a service man to my property for £100 charge. I refused. I have paid my bulls up to date and had 4 weeks of service. Then to be cut off and told they want to charge me to find out why my internet isn't working. They have since tried to take £209 EACH DAY unauthorized.

Complete cowboys.

DO NOT TRUST THIS BACKSTREET COWBOY COMPANY
SCAM FRAUDSTERS
Manchester italk  
Absolute joke of a company. have only been with my new provider for 24 hrs and what a difference it is already..so glad to be away from this company finally. they didn't even deserve one star...been reading there reviews from there own employees and I don't even know how this is still an operational business.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
MITCHAM italk  
How yall went live at the wrong adress then tell me i got to pay for an adress I don't even know why yall so mean? Why i got to pay 2 bills for 2 different adress ? Help me make sense out of this
Streatham italk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

italk Broadband Buyers Guide - Is italk right for you?

Can I get italk Broadband?

italk Broadband use the Openreach network to deliver fibre access to their customers. This makes the service available to well over 90% of UK homes, with only the most remote areas not covered.

For standard broadband, italk primarily use Vodafone's network. Coverage for this is a lot patchier. It's available to around 60% of the country, over 16 million homes, mostly in major cities and towns. If you aren't located within the coverage area, you won't be able to get their service.

Use our postcode checker to find out which of italk's broadband services are available where you live.

What packages are available?

italk offer three broadband packages. One is a standard broadband service, and the other two are for faster, fibre deals.

These are the three italk broadband deals:

  • Unlimited Broadband - unlimited standard broadband, with speeds averaging 10mb
  • Unlimited Fibre - the entry level fibre deal, offering average download speeds of 35mb and impressive 9mb upload speeds, completely unlimited
  • Unlimited Superfast Fibre - italk's fastest package, with 53mb average download speeds and 18mb upload speeds, completely unlimited

All of these packages come on a 24 month fixed price deal. While this is a long term commitment, the promise of no mid-contract price rises does give you the security of knowing exactly what you'll be paying for the next two years. There's also no activation fee.

You can add a call package to your broadband deal if you need one. Your options are for unlimited Anytime Calls, unlimited Evening & Weekend Calls, or cheap International Calls priced at 3p per minute for 21 countries. If you don't need a calls bundle you'll only pay for the calls you make.

Remember, though, that these are only the average speeds achieved across all of italk's users - it isn't a guarantee of what speed you'll get. For every customer that achieves 10mb or faster, there will be a similar number that get something slower. italk does give you a speed estimate before you sign up, so you know what you performance level you can expect.

Which package should I choose?

The package that's right for you depends on your needs, and how many people there are in your household.

For many households, fibre broadband is a must. This will enable you to stream TV over Netflix or BBC iPlayer, or download on demand movies from Sky, for example. It'll also allow several people to watch, browse, game, and work at the same time without interruption.

The mid-range Unlimited Fibre package offers good average download and upload speeds, so should be fine for most households. It will allow several family members to all be online at the same time without your speeds slowing down.

For the most demanding users, the Unlimited Superfast FIbre package is a better bet. This will guarantee uninterrupted performance for large families, or if you want to stream video in 4K. You might also want the faster service if you work from home and are reliant on your broadband speed and connection.

The Unlimited Broadband package is for smaller households with lower internet needs. It'll allow TV streaming for one person, plus general use like web and social media.

Other than that, you need to decide whether to add a call plan to your deal. This is entirely optional. If you don't add one you'll simply pay for each call you make from your landline phone. But if you make a lot of calls - especially international calls - then it may be worthwhile adding a plan for a little extra each month.

Points to consider before you choose

  • How many people in your house will be using the internet at the same time?
  • Are you willing (and able) to commit to a two year deal?
  • Are you in an italk coverage area?
  • Do you want extras, like premium TV channels?
  • Do you make lots of landline calls and would benefit from an inclusive calls package?

Compare the italk Broadband deals in more detail.

What do I get when I sign up?

It's important to know what else you get when you sign up. This lets you budget for any extras you may need to add yourself.

italk is a simple, no-nonsense service, so you don't get much in the way of extras. The essentials are covered, though:

  • Free router - You can get connected straight away with a free wireless router worth £99.
  • Customer support - Solve any problems quickly through italk's free customer support service. It's available 9am to 7pm on weekdays, and 9am to 5:30pm on Saturday. You can also send an email and request a callback.
  • Pay as you go calls - Line rental is included, and call bundles are entirely optional. Under the basic service you only need to pay for the calls you make.

What are the benefits of italk Broadband?

Here are the main reasons why you should consider signing up to italk Broadband.

  • No price rises - All packages come with a fixed price guarantee. The price when you sign up is the price you'll pay for the entire length of your two year contract.
  • No setup fees or hidden costs - The only upfront payment is to cover the postage of your free router.
  • UK based customer service - Customer service is based in the UK and is available over the phone from Monday to Saturday, or via email. You can even request a callback so the company will contact you at a more convenient time.
  • Free router - You'll receive a free router worth £99 when you sign up.
  • Truly unlimited service - italk's three broadband packages are fully unlimited. You won't need to ration your usage, and you won't be artifically slowed down during peak hours (although speeds do still naturally vary depending on the time of day and how busy the network is).
  • Fast uploads - The fibre packages both offer impressive average upload speeds.

What are the drawbacks to italk Broadband?

Like the sound of italk? Here are some downsides to the service you need to know about before you sign up.

  • Long contracts - The contract length is two years on all of the broadband packages. There are no short term contracts available, so it may not be ideal for students or anyone in a short term let. If you prefer something shorter you should take a look at some of the other providers available in your region.
  • Limited support hours - Customer service hours are limited to 9am to 7pm on weekdays, and 9am to 5:30pm on Saturday. It's not available at all on Sunday.
  • Few extras - This no frills services comes with no real extras beyond the wireless router. 
  • No TV options - Want to watch some premium TV channels? You'll need to get them separately from a different provider.
  • Basic router - The router is an older 802.11n model. While this should be okay if you're reasonably close, you might find that your internet speeds slow down the further you get away from where the router is positioned.
  • Not many reviews - You can get reassurance from other people's experiences of a provider. At the moment, italk has very few customer reviews you to check. Given the legnth of the contract required, this is something you may wish to factor in to you decision.
Broadband.co.uk